Facial expression
- 1. A facial expression results from one or more motions or positions of the muscles of the face. These movements convey the emotional state of the individual to observers. Facial expressions are a form of nonverbal communication. Anger is an emotion related to one's perception of having been offended. Anger may have physical correlates such as increased heart rate, blood pressure, etc. What’s for me? It is BANNED in the Service Industry. Don’t get angry. Try to evaluate your gesture. SMILE! Attention is the cognitive process of selectively concentrating on one aspect of the environment while ignoring other things. Attention has also been referred to as the allocation of processing resources. Examples include listening carefully to what someone is saying while ignoring other conversations in a room or listening to a cell phone conversation while driving a car. Confusion of a pathological degree usually refers to loss of orientation (ability to place oneself correctly in the world by time,What’s for me? location and/or personal identity) sometimes accompanied by disordered consciousness expression A desirable facial while communicating with and often memory (ability to correctly recall previous events or learn new material). The confused state may include jumbled or the guest. Pay attention disorganized. always to your task, listening, observing, and learning. What’s for me?interest with Show your If nodding not sure of something, you are head and using don’t commit anything or entertain affirmative sounds. false promises. Please pass it on to your seniors.
- 2. Contempt is an intensely negative emotion regarding a person or group of people as inferior, base, or worthless—it is similar to scorn. It is also used when people are being sarcastic. Contempt is also What’s for me? defined as the state Keep your Learning Window open. RESPECT of being despised or others, their views and always learn from your dishonored; mistakes. Every moment should be a learning disgrace, and an moment for us. open disrespect. Desire is a sense of longing for a person or object or hoping for an outcome. Desire is the fire that sets action aflame. The same sense is expressed by emotions such as "craving" or "hankering". When a person desires something or someone, their sense of longing is excited by the enjoyment or the thought of the item or person, and they want to take actions to obtain their goal. What’s for me? Desire is a positive facial expression. You should have a strong desire of learning, knowing the right way, desire to make the guest happy, desire for reaching your goal.
- 3. Disgust is an emotion that is typically associated with things that are regarded as unclean, inedible, infectious, or otherwise offensive. Disgust is experienced primarily in relation to the sense of taste (either perceived or imagined), and secondarily to anything which causes a similar feeling by sense of smell, touch, or vision. What’s for me? The hoteliers know how to react. This is an art of making somebody know if you do not like something. Criticize with a positive note to make the person feel good of getting a chance of development. Excitation is an elevation in energy level above an arbitrary baseline energy state. It may happen when we receive a sudden good news, or completes a task with satisfaction, matching a task as expected with a Spontaneous emission. What’s for me? Make the work exited, enjoy every moment of your task. Love your work, accept responsibilities and cherish challenge. Show your excitement while communicating with the guest, learning something new in every moment.
- 4. Empathy is the capacity to recognize and, to some extent, share feelings (such as sadness or happiness) that are being experienced by another semi-sentient being. Someone may need to have a certain amount of empathy before they are able to feel compassion. What’s for me? Show Empathy. A biggest asset while handling Guests’ complaint. Feel the situation and solve accordingly. Share your true feeling and communicate. Fear is a distressing emotion aroused by a perceived threat. It is a basic survival mechanism occurring in response to a specific stimulus, such as pain or the threat of danger. In short, fear is the ability to recognize danger and flee from it or fight. What’s for me? Don’t panic. Always remember you are there to provide support to the Guest. In case of emergencies (Fire, Theft, Terrorism, First Aid situations, etc.) keep yourself calm and think clearly to give the best support to our guests.
- 5. Frustration is a common emotional response to opposition. Related to anger and disappointment, it arises from the perceived resistance to the fulfillment of individual will. The greater the obstruction, and the greater the will, the more the frustration is likely to be. Causes of frustration may be internal or external. What’s for me? Never get frustrated. It may not come everything the way we expected. Always remember, a frustrated person loses every opportunity of learning. A success is never easy, but every effort towards it makes it happen. Happiness is a state of mind or feeling characterized by contentment, love, satisfaction, pleasure, or joy. A variety of biological, psychological, religious, and philosophical approaches have striven to define happiness and identify its sources. What’s for me? The most desirable expression for a hotelier. Always be happy and enjoy your work. Try to keep your learning window open. Take the challenge and perform. Remember, a positive attitude is the true source of happiness. Your happiness can make the environment happy.
- 6. Sadness is an emotion characterized by feelings of disadvantage, loss, helplessness, sorrow, and rage. When sad, people often become outspoken, less energetic, and emotional. Crying is an indication of sadness. Sadness can be viewed as a temporary lowering of mood, whereas depression is characterized by a persistent and intense lowered mood, as well as disruption to one's ability to function in day to day matters. What’s for me? Do not get upset. Take it as a learning opportunity. We are here to make the guest happy. Our face should show that glow which will make the Guest confident and happy. We are professional to show happiness.