Faq receiving returns and corrections document Oracle apps
- 1. 4/29/2019 Document 210104.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 1/4 Copyright (c) 2019, Oracle. All rights reserved. Oracle Confidential. FAQ: Receiving: Returns and Corrections (Doc ID 210104.1) In this Document Purpose Questions and Answers Is it possible to perform Returns or Corrections for Internal Shipments (Inter-Org and Internal Order) Is it possible to perform Returns/Corrections for RMAs? Can I return/correct a cancelled PO line or shipment to a vendor? Can I cancel a Receipt? Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form to correct them? Why am I unable to complete returns/adjustments for an un-ordered receipt? Can Returns/Corrections be performed when the deliver_to person is not active? How do I return an item under serial control? How can I return or correct an item from a different subinventory than the one it was received into? Can you do a return or correction on a PO that is matched to a invoice? References APPLIES TO: Oracle Inventory Management - Version 10.7 and later Information in this document applies to any platform. Form:RCVTXERE.FMB - Enter Returns GUI Form:RCVTXECO.FMB - Enter Corrections GUI PURPOSE Frequently reported how-to questions relating to product specific programs. QUESTIONS AND ANSWERS Is it possible to perform Returns or Corrections for Internal Shipments (Inter-Org and Internal Order) It is not possible to perform Returns or Corrections on Internal Shipments. Once the Internal Order is ship confirmed and interfaced to Inventory, the shipment is created in Receiving tables, and there is no way to back out or modify the shipments. In order to return an internally ordered item the original process needs to be reversed. An internal requisition for the item has to be created in the source organization, and then that order has to be processed back to the source organization. This can be done as followed: Reverse the original process to return an internally ordered item. Create an internal requisition for the item in the source organization. Process the order back to the source organization.
- 2. 4/29/2019 Document 210104.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 2/4 Or as a second option, a miscellaneous receipt and miscellaneous issue may be completed, as a workaround. Enhancement request Bug: 2206351 has been logged to enhance the functionality to enter returns for internal shipments. This is also true for Inter Organization Transfers entered on Inter-organization Transfer form INVTTMTX For IOT shipments the only solution is to create a new inter org transaction from inventory org B to inventory org A if the initial IOT is from org A to org B Also online help clearly indicates Finding Returns Use the Find Returns window to find source documents for which you can enter returns. Use the Supplier and Internal tabbed region to search for Purchasing documents. If Order Management is installed, use the Customer tabbed region to search for customer return material authorizations (RMAs). Note: You cannot enter returns for internal shipments (that is, shipments with a Source Type of Internal). Is it possible to perform Returns/Corrections for RMAs? No, it is not possible to return or correct 'delivered' RMA receipts. The reason Corrections/Returns cannot be performed for RMA Lines after the Item has been Delivered is because there is no functionality in Order Management code to recreate or change the Order Management RMA Workflow to a previous Status See Note 284280.1 RMA Corrections and Returns Cannot Be Performed After Deliver Transaction Is Processed Can I return/correct a cancelled PO line or shipment to a vendor? Can I cancel a Receipt? It is not possible to return/correct a cancelled PO line or shipment. As a workaround the following can be performed: -For Inventory Items (PO_DISTRIBUTIONS_ALL.DESTINATION_TYPE_CODE=INVENTORY) Enter a 'Miscellaneous Issue' in Inventory Module against this Item. This will correct the quantity in inventory. -For Expense items (PO_DISTRIBUTIONS_ALL.DESTINATION_TYPE_CODE=EXPENSE) and POs with Accrue on Receipt = 'Y' or 'N', A manual entry in GL entries could be required to resolve the accounting issues. The Cancel and Finally Close Action in the PO Summary form are irreversible actions. A warning message is displayed indicating no further transaction activity will be allowed if the Cancel or Finally Closed action is selected. The warning message provides an opportunity for the User not to continue with the Cancel or Finally Close. Oracle development does not support any datafixes on cancellation and finally closed (user actions) since there are double verifications done while proceeding on this action. Reference the following notes: Note 1101403.1 - RCVTXERE / RCVTXECO: APP-PO-14094: No Records Meet Your Search Criteria Note 188355.1 - Cannot Perform Return or Correction on a Purchase Order Line - Receive APP-PO-14094 Error The following Enhancement Requests have been logged with development for the same: Bug 9579179 CANNOT CANCEL / RETURN PARTIALLY RECEIVED PO AFTER CANCELLING SHIPMENT Bug 768091 UNABLE TO RETURN PO QUANTITY WHEN LINE BALANCE HAS BEEN CANCELLED Please VOTE on the idea in the My Oracle Support Community: https://community.oracle.com/ideas/3723
- 3. 4/29/2019 Document 210104.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 3/4 Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form to correct them? The customer should NEVER change the status of the cancelled/finally-closed line without development's consent via a bug. Oracle Development may not provide a datafix for explicitly cancelled lines because of "user errors". Why am I unable to complete returns/adjustments for an un-ordered receipt? Adjustments and/or returns to vendor on unordered receipts can only be done after the receipt has been matched to a Purchase Order. Verify this has been done. Can Returns/Corrections be performed when the deliver_to person is not active? Returns/Corrections are not allowed if the deliver to person is not active. You have to re-activate the employee to perform returns/corrections. How do I return an item under serial control? Check whether the Serial Number is available in the subinventory and organization. How can I return or correct an item from a different subinventory than the one it was received into? Please refer to Note 967003.1 - Unable to Perform Returns or Corrections From Different Subinventory That Was Received In Can you do a return or correction on a PO that is matched to a invoice? Yes. You can perform a return/correction against a receipt as long as the PO shipment associated with that receipt is not Cancelled, Finally Closed or is not Approved status. If it has been billed and matched you still can return it. This is standardized Oracle functionality to allow this. Note 443644.1 - Why are We Able To Create Return On Receipt That Has Been Matched to an Invoice? Note 414749.1 - Why are We Able to Create a Correction on Receipt That Has Been Matched to an Invoice? REFERENCES BUG:9579179 - CANNOT CANCEL / RETURN PARTIALLY RECEIVED PO AFTER CANCELLING SHIPMENT
- 4. 4/29/2019 Document 210104.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 4/4 BUG:2206351 - CERT.FPG: UNABLE TO RETURN REJECTED MATERIAL FOR INTERNAL SALES ORDER. Didn't find what you are looking for?