Feedback and cadence: how to improve improvement
2 likes894 views
The document discusses methods to improve organizational processes through the use of Kanban principles, emphasizing flow, service improvement, and risk management. It highlights the importance of understanding organizational learning and performance metrics to effectively deliver services that meet customer needs. Key points include the evaluation of workloads, alignment with customer purposes, and a series of strategic reviews to enhance operational efficiency.
Feedback and cadence: how to improve improvement
- 1. @agileCymru #agycm18 How to Improve Improvement
- 4. @agileCymru #agycm18 • • Source: Kanban Masterclass (2013/4) David J Anderson @djaa_dja Cited in Carmichael & Wood 2015
- 5. @agileCymru #agycm18 Source: Kanban Masterclass (2013/4) David J Anderson @djaa_dja Cited in Carmichael & Wood 2015
- 13. @agileCymru #agycm18 • • • • • The Learning is in the difference between them The Learning is in the difference between them
- 15. @agileCymru #agycm18 “The brain is not only an ocean of feedback loops but also a museum of them.” Jurgen Beetz It seems brains evolved primarily to handle movement. The sea squirt digests its own brain once it has found a suitable spot on the sea bed! How is your organisation’s “brain”? Does it need to move?! With thanks to … Image: https://alchetron.com/Ascidiacea
- 17. @agileCymru #agycm18 Single Loop Learning By Xjent03 - Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/ index.php?curid=5774791
- 18. @agileCymru #agycm18 By Xjent03 - Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/ index.php?curid=5774791 Single Loop Learning Double Loop Learning
- 21. @agileCymru #agycm18 • • • • • Beinhocker, Eric D. 2007. The origin of wealth: evolution, complexity, and the radical remaking of economics. London: Random House Business Books.
- 22. @agileCymru #agycm18 BMC Ecology, 2011. Flickr: Interactions of Malayatelura ponerophila with Leptogenys distinguenda host workers (Ant Colony). https://commons.wikimedia.org Co-evolution of individuals and of groups …
- 23. @agileCymru #agycm18 • • • • • • • Selfish and “groupist” humans … are 90% chimp and 10% bee! Jonathan Haidt
- 24. You should be going over here! You should be going over here! However elephants can be influenced by other friendly elephants! Jonathan Haidt
- 27. • • • • • • • •
- 30. @agileCymru #agycm18 1. flow 2. replenishment 3. customer deliveries 4. service improvement 5. risk management 6. operational coordination 7. strategy The right thing, done right… then better
- 31. 1. What’s nearly done? 2. What’s not flowing? 3. What’s nearing due date or SLA? Flow: Focus on the work…
- 32. @agileCymru #agycm18 What’s the best thing to do next?
- 33. @agileCymru #agycm18 1. What will be in the next delivery? 2. When will that be? 3. Due dates and SLAs?
- 34. @agileCymru #agycm18 1. Are we delivering the right stuff in a timely fashion? 2. Is the service fit for the customer’s purpose? 3. How could we do it better?
- 36. @agileCymru #agycm18 1. What risks do we face in delivering the right stuff on time? 2. What blocks works? 3. Where are the bottlenecks?
- 37. @agileCymru #agycm18 1. How are the services performing together? 2. Do we have the balance of workload and resources right? 3. How can we improve?
- 38. @agileCymru #agycm18 1. As an organisation are we focused in the right place 2. Is the organisation fit for the customer’ purposes 3. How do we align?
- 39. @agileCymru #agycm18 Operations Review Service Delivery Review Kanban Meeting Replenishment Meeting Delivery Planning Meeting StrategyReview Risk Review Do the thing better Do the right thing Do the right thing Do the thing better Do the thing right Do the thing better
- 40. @agileCymru #agycm18 • • • • • The right thing, done right… then better