Feedback & its types
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Feedback is information provided to an individual about their performance that allows them to improve. There are two main types of feedback: positive feedback which acknowledges a job well done, and negative feedback which provides a realistic perspective to identify areas for improvement. While negative feedback can be an opportunity to get better, it is only useful if it is valid and given genuinely, as improper negative feedback can damage relationships and team spirit within an organization.
Feedback & its types
- 1. Feedback Feedback is a mechanism, process or signal that is looped back to control a system within itself. Feedback refers to messages or information that is sent back to the source from where the message came. It also refers to degree to which carrying out activities required by job results in the individual’s obtaining direct and clear information about the effectiveness of his/her performance. Types of Feedback Positive Feedback What is positive feedback? It is a clearly identified and appropriate acknowledgement of a job well done, a consistently high standard of performance over a period of time or a contribution to the team “above and beyond the call of duty” When should I apply positive feedback? As with all team skills when you are sure it is appropriate – inappropriate praise can be as damaging to your colleague and the team as no praise at all. Key Point Positive feedback is a very powerful team management skill and used correctly it can work wonders for individual and team spirit. Sometimes the simple courtesies and phrases like “thank you”, “well done,” “that looks good” are the most effective. Negative feedback negative feedback often provides a realistic perspective of how other people perceive what it is you are doing, making or sharing. Negative feedback is a normal issue in daily activities especially in an organization that dealing with people. But, is it good? The answer is 'Yes' to some extend because it can act as an opportunity for improvement and 'No' if the negative feedback is not valid and genuine which would create disharmony among the people in the organization.
- 2. Negative feedback is related to their customer services. If taken it positively, the organization should now be able to identify, investigate and took that feedback as a guideline for their investigation. Negative feedback is one of those rare things that will tend to be honest.