Feedbox Product Deck.email
- 1. All in Real-Time Collect Analyze Act
- 2. Welcome to Feedbox Feedbox Ltd. is a leading software as a service (SaaS) company that provides a proprietary platform for collecting and analyzing customer feedback in real- time. Our omni-channel solutions enable businesses to survey customer sentiments on-site via touchscreen tablets, online via feedback tabs/ windows, and on- the-go via mobile phone applications and QR codes. Our growing global presence is already represented in Argentina, Australia, Canada, Chile, Columbia, Guatemala, France, Israel, Mexico, Portugal and the United States. Notable clients include some of the world’s leading retailers (Walmart), quick service restaurants (KFC) and service centers (Bridgestone). Feedbox is the leading on-site CEM solution in the Salesforce Appexchange. The basics
- 3. Multi Layer Solution • In-store data collection • Real-Time call to action • Dashboard and reports Customer Experience Management • In-store up sale (RT Coupon) • Collect customer ID • Post engagement dialogue Customer Engagement • Big data analytics • Online marketing based on analytics Marketing Based on your business objectives, we provide customer feedback tools that can drive solutions
- 4. Multichannel Touchpoints Connect with guests in your restaurant, store, or market… Missed them while they were on-site? Don’t worry, we have mobile, and web channels to back you up
- 5. The Internal Interface Our interface is designed around your objectives
- 6. 4 Types of Reports Each report option is customizable with different information available at different levels in order to give managers and employees the information they need, when they need it E-mail Alerts Daily & Weekly Reports The Dashboard Intelligence Reports *All data can be exported to Excel format and to any 3rd party tool
- 7. What do you do with results? Some ideas on what you can you do to take action based on the insights! ü Make internal improvements to operations, etc. based on actual data e.g. Pinpoint the factor that slows service down the most ü Track progress throughout the company e.g. Observe the progress of multiple restaurants you manage in real time ü Send coupons & returning customer incentives e.g. “Thanks for your feedback. Use code FBX2014 for 10% off your next purchase! ü Understand your customer base Ask relevant demographic questions to better understand your customers interests ü Create a database of contacts e.g. Collect e-mail addresses at the end of the survey to add to your database ü Develop & measure KPI’s e.g. KPI’s based on speed of service, cleanliness, friendliness, loyalty – you name it!
- 8. 4 Dimensions to our Solutions Big Data Analysis Real Time Incentives Real Time Marketing Real Time Profits Your objectives are met with our four dimensional solutions
- 9. Thanks for your time. Now you know a little about us, how about we get to know you? www.feedboxcem.com