FEROZ UNIX
- 1. FEROZ A. SHEIKH Survey no.6 | Lake view city | Lohegoan Pune 411047 | Feroz.tt2@gmail.com Contact +91 9922220269 UNIX Administrator with technical and communication skills 3 years of system administrator experience in multiplatform Unix and Linux environments, Excellent technical skills, with strong knowledge of current and emerging technologies. Strong communication abilities Experience working in fast-paced, deadline-oriented environments. • TECHNICAL SKILLS Operating Systems: UNIX, Linux, Red Hat, Windows XP Applications: Microsoft Word, Excel, PowerPoint, Outlook, Exchange PROFESSIONAL EXPERIENCE Mphasis an HP Company 2012 – PRESENT UNIX Systems Administrator Set up and administer user and groups accounts, setting permissions for users Set up and administer user and groups accounts, setting permissions for users Build and installed multiple Linux machines. System and Application troubleshooting and other related issues Install, configure, maintain and administer Linux / UNIX operating systems and •
- 2. components. Diagnosed and resolved problems associated with DNS, DHCP, VPN, NFS, and Apache Disk management, and implementation of RAID levels using parted and mdadm Planned and executed packages and updates installations necessary for optimal system performance. Provided management of system process in areas like boot process, startup and system shutdown. Involved with customers to create, change, and update accounts along with password changes and account unlocks. Mentoring junior team members through shadowing and classroom curriculum. Monitored, troubleshoot, and resolved issues involving operating systems Work on Vitalize Tickets to resolve User’s issue Mphasis an HP Company ( BMS ) Preparing daily workloads for staff & coordinating the daily allocation of work. Handling new client enquiries Dealing with and resolving problems and issues which arise. Mentoring and training up junior and new staff. Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focusing on targets & achievements. Praise team members and creates a positive working environment. Providing prompt and accurate information on individual performance. IT Competencies: Knowledge of ITIL (Incident Management, Change Management and Problem Management) Hands on experience on SAP Basics of Networking V-mware knowledge
- 3. Additional Skills: ITIL Incident Management (P1, P2, P3 and P4) Team Apex Award in 2015 Summit Award in Mphasis (2014-2015) Completed Red Hat UNIX (Linux) Training from SNTI Institute Pune. (2014-2015 ) Wipro B.P.O Senior Technical Support 2009– 2011 Train and mentor new team members. Handle L1 & L2 escalations for support Maintaining AHT and C-SAT scores for the team Updating the team with updates on daily basis • • EDUCATION Shobhit University Meerut. Distance Learning B.com Graduate 2015.