The document summarizes the recruitment and selection process at HCL BPO services. It discusses how recruitment involves finding and attracting capable applicants, while selection differentiates between applicants to identify those with the greatest likelihood of success. The document then provides details about HCL, including that it is a leading global IT services company. It describes the research methodology used, including primary and secondary data collection, sample size and area. Key findings are provided, such as the company having a fair recruitment policy and satisfied workforce. Suggestions are made like reducing interview wait times.