final res 2016
- 1. A S H L E Y A. N A P O L I T A N O 19 Blue Heron Ct.., Middle River, MD 21220 (410) 591-5832 aarnett3@gmail.com EDUCATION: UNIVERSITY OF BALTIMORE, Baltimore, MD Sept ‘14 – Dec ‘16 Bachelor of Arts, Psychology Psi Chi International Honor Society COMMUNITY COLLEGE OF BALIMORE COUNTY, Catonsville, MD Aug ‘07 – June ‘10 Associate in Arts, Arts General Studies WORK EXPERIENCE CONTACT POWER INC., Crofton, MD Sept ‘13 – Present Inside Sales Support Administrative, shipping and receiving, account management, and customer care services Collating and consolidating monthly sales performance report from industry level to individual personal level Handling and communication of cancellations or changes in sales orders Assemblingof GE andASCO power supply products Data and order entry and organization COMMUNITY OF STRENGTH PROJECT., Baltimore, MD Aug ‘16 - Dec ‘16 Intern Assisted youth in cooperative games, maintained organization of site, maintain a positive environment for program participants, helped with participants goal settings, organized brain building strategies, and supervised participants exercises QUALITY ELEVATOR COMPANY INC., Bladensburg, MD Nov ‘12 - Sept ‘13 Dispatcher/Receptionist Dispatch technicians to job sites, reconcile and close service tickets, prioritize and address customers service calls, data entry, organization, and maintenance (electronic and hard copies) KURE PAIN MANAGEMENT, Glen Burnie, MD May ‘12 - Nov ‘12 Call Center/Medical Records Representative Scheduling appointments, completing medical history records, processing insurance claims and billing, and maintaining chart accuracy WALGREENS PHARMACY, Glen Burnie, MD Dec ‘07 -June ‘12 Registered Pharmacy Tech Handling billing, addressing insurance issues, communication with doctor’s office, inventory maintenance, filling prescriptions, and assisting pharmacists in any way necessary SKILLS Excellent customer service skills, impressive organizational skills, etc. Proficient at Microsoft Office, Microsoft Project, SRS, Allscripts, Total Service, SPSS, etc.