Finding Efficiencies with Automated Technology Management Solutions
0 likes336 views
The document summarizes a presentation given by Center School District #58 and SchoolDude about finding efficiencies through automated technology management solutions like ITDirect and ITAMDirect. It discusses how these solutions help schools manage more assets with smaller staffs by streamlining tasks like incident tracking, inventory management, and asset audits. Center School District #58 shared how implementing ITDirect and ITAMDirect improved organization and efficiency for their IT team while improving service for end users.
Finding Efficiencies with Automated Technology Management Solutions
- 1. PRESENTED BY: 5/1/2013BrianWalter, Center School District #58, MO Chrissy Chandler, Center School District #58, MO Dave Murray, Center School District #58, MO Justin Jarus, SchoolDude Brian Holland, SchoolDude A BEST PRACTICES WEBCAST FOR THE EDUCATION TECHNOLOGY PROFESSIONAL
- 2. Finding Efficiencies with Automated Technology Management Solutions Best Practices with Center School District #58, MO ITDirect and ITAMDirect Overview Q&A
- 3. More work to do with less staff ▪ More assets to manage ▪ BYOD and 1:1 computing ▪ Student toTechnician ratio is increasing ▪ Increased 5% in K12 schools ▪ Aging equipment ▪ Little time for preventive maintenance
- 4. The backbone of your entire IT operations. If it is not optimized and streamlined, how can the rest be? 66% 57% 51% 38% 44% 57% 72% 70% Effectively support the needs of the… Meet your department’s yearly objectives Maintain network systems adequately Install IT applications Maintain IT applications Plan for new technology Implement new technology Integrate technology into the classroom
- 5. Average school processes about 1 incident request per student annually ITDirect reduces time to complete each work order by 15-30 minutes (# of students x 30 minutes) 4000x30 2000 hours 60 minutes 60 saved annually Multiply annual hours saved by your hourly labor rate – that’s how much $$$ you can save!
- 6. Save up to $24 per computer during an audit Save you up to 17 minutes per computer during an audit Locate lost or stolen assets Manage all software licenses Save 30 minutes per incident Automate communication and feedback with customers Reduce ticket submission by 20% Reduce total cost of ownership by up to 80%
- 8. • 2,500 Students • 9 Buildings • 400+ District Staff • 7 IT Team Members
- 9. Limited user access to database Unable to access anywhere, anytime Lack of resources Inventory process too time consuming Manual processes in place
- 10. Web based inventory system accessible from anywhere Low-cost solution for both IT help desk and asset management system Ability to have end users submit requests Multiple access from multiple users
- 11. ITDirect Easy to user Quick and simple training ITAMDirect Quick and simple training Issue pushing out Group Policy Updates to deploy the Agent.
- 12. End users/requesters Faster results Enjoy email updates Saw the value for district Internal team Keeps team organized Increases efficiencies User friendly for both users and IT staff Upper Management Likes reporting features—inventory reports assist in federal and state audit requests Increased confidence with inventoried equipment
- 13. ITDirect Centralized—web based—location for all IT requests Helps keep department organized and more effective Tracking and reporting Automated workflow process helps us be more efficient ITAMDirect Agent inputs all laptops, netbooks, and desktops Ability to report on devices needing replacements Bulk input of assets Ability to store offline assets Since stored in the cloud, inventory list is offsite and safe
- 14. 14
- 15. 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Your District Peer Average SchoolDude All-Stars 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 2.0 Your District Peer Average SchoolDude All-Stars 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Your District Peer Average SchoolDude All-Stars Percentage of Incidents Submitted On-Line Number of Incidents Recorded / Student / Year Percentage of Incidents Completed within One Day
- 16. We recommend all of these actions; however, based on the chart above we’ve highlighted a few for you to focus on. 1. Setup:Validate the optimal use and assignment of Class and Purpose Codes for incidents. 2. Requesters: Encourage your District’s staff and teachers to submit their incident requests on-line with MySchoolBuilding. 3. Customer Service Communications. Enable closed-loop communications to your requestors with automated email notifications. 4. Reinforce Key Processes: Established documented and tested processes to improve the productivity of your staff and your team’s responsiveness to resolve incidents on a timely basis. 5. Capture Essential Data. Capture the essentials of the incident requests – the “who’s requesting”, “what is it about”, “when was it requested and completed”, “where is the issue”, “why is the work being done” to facilitate timely resolution of requests. 6. Capture Financial Impacts. Capture key financial impacts on your organization including the labor hours, transaction details, inventory, and components to resolve request. 7. Measure: Enable key reporting to establish the volume of requests and service response times. 8. Survey Internal Customers. Establish a baseline and ask your customers how they view your technology support operations process, service cycle times, and service quality. 9. Continuous Improvement. Analyze qualitative and quantitative feedback and institute process changes to continually improve your overall performance. 10. TellYour Story. Share your key performance indicators and performance results with your internal customers and your District leadership.
- 17. • Teachers, professors, faculty, students, general staffRequester • Principal, Residential Dir., Dept. Head, Dept. AdminAsst.SiteAdministrator • Front-line technology assistant for a site/locationSite Resource • Field PersonnelTechnician • Service or GroupType ManagerSupervisor • Maintains system setup – “do all, see all”Administrator
- 18. To request an ITDirect and/or ITAMDirect demo: salesrequest@schooldude.com or www.schooldude.com/attend-demo.php
- 20. • The presentation and a recording of today’s webcast will be available at: www.schooldude.com/resources • Don’t miss these resources: • Crete-Monee School District, IL (ITDirect Case Study) • Empowering the End User for Greater Control (Help Desk webcast)
- 21. Brian Walter Center School District #58 bwalter@center.k12.mo.us Chrissy Chandler Center School District #58 cchandler@center.k12.mo.us Dave Murray Center School District #58 dmurray@center.k12.mo.us Justin Jarus,Applications Engineer, SchoolDude justin.jarus@schooldude.com 1-877-868-3833 Brian Holland, Regional Sales Manager, SchoolDude brian@schooldude.com 1-877-868-3833 Serving more than 5,800 Educational Organizations Request an ITDirect/ITAMDirect demo: salesrequest@schooldude.com or www.schooldude.com/attend-demo.php Any Questions, Comments Email: territory4@schooldude.com