Firstnet Playbook
- 1. We Bring IT all together and Make IT work for your business. Firstnet Solutions Advise > Supply > Integrate > Manage IT solutions with our expansive cross technology technical consultants and engineering pool. Our advisory services enable Firstnet to deliver the blue print for the perfect network. Our highly proven propositions focus on our customers’ desired business outcomes from the outset, designing the solutions around them with viability and control at all times backed by our service commitment and end to end accountability. We are a leading independent provider of IT infrastructure and communication Services, enabling your users and business to do more through technology. We bring together the world’s leading vendors and technologies and advise organisations on IT strategy together with implementing the most appropriate solutions. We manage and support our customers’ infrastructures. Our Aim is to deliver the best service available at very competitive costs, we centrally manage every aspect of IT, removing the complexity IT often brings, away from your business enabling the IT strategy to align not only with the goals of your business but helping to address business challenges. We address the concerns that every decision-maker has whether it’s priority, budget, reliability, confidence, commercial transparency, future proof technology and trust to deliver, we have a team of long established professionals that can lend their expertise to help you. Firstnet brings IT together and guarantees that it works for your business by providing extensive user support, the best solutions, along with secure provision of applications and data to support individual working styles and improved collaboration. As part of our service offering, we provide a free of charge consultation (with no obligation) to help and advise customers on what technology is right for their business together with implementation and operation of Internet – Network – Datacentres and Workplace infrastructures. These can be either directly on your site, remotely in the cloud or backed- up remotely and securely to an additional site.
- 2. What We Do - Bring IT all Together Firstnet’s IT Services and Solutions span the entire IT infrastructure and IT service provider portfolio. Our aim is to deliver first class services at lower costs with a true end to end, 360 degree services and solution set (the breadth of everything you could possibly need). We deliver Enterprise level support and tool sets with service excellence you may normally expect from IT providers supplying into the largest Blue Chip organisations. We supply the same into the SME and Corporate markets. We are backed with the highest level technical engineers and consultants UK wide, offering agility and flexibility to ensure we meet and deliver to your requirements. Below shows the geographical spread of our engineering force throughout the UK.
- 3. Connect > Network > Datacentre > Workplace > True end-to-end Offering Firstnet listen to our customers then we, advise, plan and procure from a wide range of partners bringing IT all together in an advisory role to enable Firstnet to build the solution around our customers business via an IT strategy. We drive down the operational costs of IT through repeatable, predictable, best practices and enterprise IT service delivery. How We Do IT - Making IT Work through Service Excellence Firstnet enterprise level tools and processes: we provide a high class service wrap and delivery model that enables effective management of multiple SLA’s and contracts. Our solutions and service excellence has been recognised within the IT industry and promoted Firstnet to be a finalist at the CBA (Comms Business Awards) and WINNER at the 2014 CNA (Comms National Awards) 2014. We work with a variety of customers across the UK in many vertical markets from Construction to Legal, Manufacturing, Banking and Retail. Our unique “Technology Broker” approach delivers a true end to end solution set for all types of businesses and sizes where we are “big enough to deliver, small enough to care!” What Defines Us? In today’s fast paced technology and highly driven working environment it is important to stay ahead from our competition. We do this by delivering constantly high levels of service and a holistic approach with a clear transparent sales and operational model. Firstnet’s ethos and culture is strongly centred on “service excellence” and “going that extra mile” so that customers can rely upon us and be safe in the knowledge that we continuously monitor and look at ways in which we can constantly improve. We have offices in Leeds, Manchester and London providing extensive service at high levels throughout the UK. Our focus isn’t on the “what” we do as a business it’s on how we can enable organisations to maximize the value of IT and enable users to do more, be more productive and be able to work anywhere at any time. Through our extensive experience and knowledge-base we deliver projects on time and in budget with seamless transition into support. Our Managed Service offering transforms businesses, enabling user empowerment to help transform your business to an IT enabled business.
- 4. Project and Service Delivery Methodologies All Firstnet projects follow our in purpose built delivery methodologies. Consistent engagement ensures predictable outcomes to our clients allowing us to deliver projects successfully every time. Our systematic way promotes best practice, we ensure that this is consistently applied and reused. Essential intellectual property and lessons learned associated with project delivery is captured and retained so that we can efficiently repeat the same delivery with minimal risk. Our Service delivery methodology that we have developed, addresses both the effectiveness and efficiency of our Service Desk provisions. It ensures that Firstnet is constantly aiming to increase first-contact resolution minimising downtime and ensuring high levels of customer network availability. Through proactive, predictable collaboration via our staff, toolsets, methodology and clients we are able to ensure our Incident processes follow an ITIL framework which is underpinned by our Incident management platform Servicenow. Our dedicated operational practices reduces downtime for our clients, leading to improved user experiences and service levels. Ultimately, our methodology will reduce the cost of your operational support. Technology remains strategically vital for businesses, whilst economic pressure requires more to be delivered for less with constantly improved service levels. Firstnet recognises that an all-encompassing approach is the most effective way to achieve this and is very much committed to the continuous evolution of its skills, development of products and services well into the future – keeping up with ever changing technologies. We Provide; • Highly skilled, experienced, mature, passionate people with Enterprise Level thinking • Service Excellence and customer comes first approach at all times • Enterprise Tool-set and Partnerships delivered to SME and Corporate customers • Transparency of Cost • Breadth from our relationships with Partners and Service providers • Awards and Partner Accreditations, endorsing our strength and capabilities • Proven Delivery Model (references and case studies provided) • 24/7 managed support desk • Continuous Service Improvement Program (CSIP), ensuring service excellence across the business.
- 5. Firstnet Fast Facts; • 2000+ Hosted Voice and Lync Seats • CNA (Comms National Award) Winner 2014 – Best Enterprise Mobility Solutions • CBA finalist 2014 • 3 x UK Tier 3 Data centres – Leeds, Manchester & London • 140 + UK Wide engineers – Including HP, Cisco, Microsoft, Juniper, Dell, Citrix and VMware • 24x7 First Response Centre – Technical Service Desk • International Partnerships • Servicenow ITIL Management Tool Set • 200+ Vendors and Partners Firstnet: Why We Are Different True Multivendor relationships with the largest IT Enterprise vendors bringing corporate solutions into our customer base. We invest in the best people, processes, tools and facilities that have been designed and implemented to automate our services and to mitigate risk, providing outcome based solutions that are high quality, delivering cost savings and improved functionality. Service Excellence and First Response Contact Centre with 1st & 2nd Line Technical Support. Breadth and depth of IT infrastructure services portfolio – including Internet Service Provider. Strong channel position and excellent vendor relationships – but at the same time vendor neutral retaining a high level of credibility from our customers and partners. We don’t look at the network, datacentre or ISP services in isolation we can bring together the VAR (Value Added Reseller), Vendor and ISP (Internet Service Provider) and make IT work for your business. Pragmatic and commercial approach: highly flexible and responsive in dealing with client needs. Technical Account Management. Project Methodologies – deliver projects on time and under budget at low risk. Blue Print Advisory Service with the highest Accredited Technical Consultants and Engineers Highly Driven, Energetic, Enthusiastic, Passionate people (70 years combined experience in the IT market).
- 6. Index of Solutions Data Centre Cloud Services – Private – Hybrid – Public Cloud Back-Up Hosted Exchange Office 365 Hosted Lync Hosted Video Conferencing Hosted Voice Hosted Desktop Colocation Managed Servers Networking Managed Internet Managed Wireless Managed MPLS Managed Ethernet Application Performance Managed DSL / Fibre to the Cabinet Managed LAN Structured Cabling Office Moves / Set Up BYOD / MDM Managed Security Wireless Software Defined Network Hosted Voice Lync Managed Voice Unified Communications Mobile Managed Video Audio Visual VOIP SIP Workplace Providing maintenance, support, transformation and management of your IT infrastructure and operations to improve quality and flexibility of service while significantly reducing costs; Managed Print Desktop Support Smart Buy Software licensing Life Cycle Management Advisory Services – Blue Prints Engineering Services – Cisco, Microsoft, VMware, HP Networking Technical Consultants Bulk purchasing effectively reducing your costs Cabling & Installations CCTV
- 7. Managed Services and Support • Managed IT Services • Managed Workplace • Managed Service Desk • Pay as you go IT support • Managed Services • Outsourcing • Managed Cabling • Support & Maintain Our Partners: - Hardware & Networking • Cisco , Microsoft, Citrix, VMware, Broadsoft, HP, Fortinet, Apple, Dell, Polycom, IBM , Lenovo, Net App, Juniper, Riverbed, Veeam, Panasonic, NEC, EMC, Toshiba, Acer, Samsung, Intel, Kingston, APC, Hitachi, Brocade, LG, Smart Tech, Lifesize, Epson. Software • Microsoft, Citrix, VMware, Apple, Snow, Symantec, McAfee, EMC, Snow. Service provider • Comms-Care, Daisy Wholesale, BT, Vodafone, Talk Talk, Verizon, Metronet, AT&T, Belgacom. Security • Checkpoint, Fortinet, Cisco, Symantec, Veeam. Audi Visual • Lifesize, Polycom, LG, Samsung, Smart technologies, Cisco Telepresence, Starleaf. Firstnet vendor independence enables us to deliver “best of breed” solutions for our customers. We hold over 200+ vendor Partnerships and are a leading UK provider of many technologies and software solutions backed by our vendor/partners. Understanding your business requirements and utilising our in-house expertise means we are able to make informed and unbiased recommendations around the most suitable technologies and software solutions to meet your business needs.
- 8. Office Locations Leeds Firstnet Head Quarters Leeds Media Centre 21 Savile Mount Leeds. LS7 3HZ Phone + 44 (0)845 216 0001 Email : sales@firstnet-solutions.com Manchester Devonshire House 36, George Street Manchester. M1 4HA Phone : +44 (0) 845 216 0001 opt 3 Email : sales@firstnet-solutions.com London Level 42, 1 Canada Square Canary Wharf London. E14 5AB Phone : +44 (0) 845 216 0001 Email : sales@firstnet-solutions.com