The document discusses how the world has become "flattened" due to various technological and economic factors since the late 20th century. It attributes the flattening to three key events in the 1990s - the fall of the Berlin Wall in 1989, the emergence of the internet and World Wide Web in 1995, and the commercialization of web browsers. These events enabled greater global collaboration, outsourcing, and connectivity, allowing individuals and small companies around the world to compete on a more level playing field. The document also discusses how Kern Communications has benefited from and adapted to the flattened world through tools like VPNs, workflow software, uploading/sharing capabilities, and videoconferencing.