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Massachusetts Division of Insurance

                      Frequently Asked Questions
                                  Flood Disaster and Insurance FAQ

In the unfortunate event you suffer a flood you should report your claim immediately to your insurance agent or company. Your
insurance company can determine the coverage in effect at the time of your loss and provide you with the necessary information and
forms to submit a claim.

Please keep in mind that the following “Frequently Asked Questions” are provided for informational purposes only. The facts
surrounding your claim and policies in force may vary from what might be considered a “basic” or “standard” policy. Always read your
policy to find out what coverage you have.

Will My Insurance Policy Pay For Damage From Floodwater Entering My Home?
Home, Renter, & Condo Policies               Commercial Property Policy                    National Flood Insurance Policy

Standard homeowners, renters, and            Standard commercial policies do not cover     National Flood Insurance policies cover
condo policies do not cover water damage     water damage due to flood to the building     loss due to water damage resulting
due to flood for either the building or      or business personal property. However,       directly from flood. They offer a policy for
personal property. There is no               some carriers have added limited              buildings and a separate policy for
endorsement available to add coverage.       coverage to their deluxe policies or can      personal belongings or contents.
                                             add this limited coverage by endorsement.

Will My Insurance Policy Pay For Damage From Water Seeping Through The Basement Walls?
Home, Renter, & Condo Policies               Commercial Property Policy                    National Flood Insurance Policy

Standard homeowners, renters, and            Standard commercial policies do not cover     National Flood Insurance policies cover
condo policies do not cover water damage     water damage due to seepage for the           seepage even if the flood water has not
due to the seepage of water through the      building or business personal property.       touched the house if there is a general
walls or floor of a basement. There is no                                                  condition of flooding in the area and the
endorsement available to add this                                                          flood was the proximate cause of the
coverage.                                                                                  seepage.

Will My Insurance Policy Pay For Damage From A Sewer Back Up Into My Basement During The Flood?
Home, Renter, & Condo Policies               Commercial Property Policy                    National Flood Insurance Policy

Standard homeowners, renters, condo          Standard commercial policies do not cover     National Flood Insurance policies provides
policies do not cover water damage due to    water damage due to sewer backup for          coverage for sewer backup even if the
the backup of sewer. However, most           the building or business personal property.   flood water has not touched the house if
insurers offer endorsements for sewer        Some companies may offer coverage by          there is a general condition of flooding in
backup. Some of these endorsements still     endorsement.                                  the area and the flood was the proximate
exclude coverage if backup is due to a                                                     cause of the seepage.
flood while some companies offer backup
coverage even if the cause was flood.

Will My Insurance Policy Pay For Water Damage When My Sump Pump Fails?
Home, Renter, & Condo Policies               Commercial Property Policy                    National Flood Insurance Policy

Standard homeowners, renters, and            Standard commercial policies do not cover     National Flood Insurance policies do not
condo policies do not cover water damage     water damage due to a sump pump failure       cover sump pump failure.
due to the failure of a sump pump.           for the building or business personal
However, some insurers offer                 property. Some companies may offer
endorsements for sump pump failures.         coverage by endorsement.
Some of these endorsements still exclude
coverage if failure is due to a flood.
Always read your policy
During The Course Of The Flood, Someone Drove Across My Lawn. Do I Have Coverage For My Lawn?
Home, Renter, & Condo Policies                Commercial Property Policy                   National Flood Insurance Policy

Standard homeowner policies provide an        Standard commercial policies do not          National Flood Insurance policies do not
additional coverage for damage to the         provide coverage for damage to lawns         cover lawn damage.
lawn caused by vehicles not owned or          caused by vehicles.
operated by a resident of the premises.
The amount of coverage is generally five
percent of the dwelling limits.

Will My Insurance Policy Pay For Spoiled Food In My Refrigerator After The Power Fails?
Home, Renter, & Condo Policies                Commercial Property Policy                   National Flood Insurance Policy

Standard homeowners, renters and condo        Standard commercial policies do not cover    National Flood Insurance policies do cover
policies do not cover food spoilage as a      food spoilage due to power failure. Most     loss of refrigerated products, but only if
result of power failure when the cause of     companies offer coverage through the use     caused by flood. Power failure for other
the failure is off premises.                  of an endorsement.                           reasons would not trigger coverage under
                                                                                           this policy.
Some comprehensive policies, however,
have added a limited amount of coverage,
i.e., $500, while other companies will
provide an endorsement to cover food
spoilage.

Will My Insurance Policy Pay For My Additional Living Expenses After A Mandatory Flood Evacuation?
Home, Renter, & Condo Policies                Commercial Property Policy                   National Flood Insurance Policy

Standard homeowners, renters, and             Not applicable.                              National Flood Insurance policies do not
condo policies only provide loss of use                                                    provide coverage for loss of use or
and additional living expenses for any                                                     additional living expense
covered peril. Since flood is not a covered
peril, there is no coverage.

Will My Insurance Policy Pay For Removal Of Debris From My Property After Flood Waters Recede?
Home, Renter, & Condo Policies                Commercial Property Policy                   National Flood Insurance Policy

Standard Homeowners policies only cover       Standard commercial policies provide         National Flood Insurance policies do cover
debris removal if a covered peril causes      coverage for debris removal if a covered     debris removal resulting from a flood
the loss. Since flood is not a covered        peril causes the loss. If the policy         within the total limits of coverage. This
peril, there is no coverage.                  provides coverage for flood, then debris     applies whether it is debris from off of your
                                              removal would be covered.                    premises or debris from your property or
                                                                                           premises.


I Had To Close My Business Because Of The Flood. Will Insurance Cover My Lost Income?
Home, Renter, & Condo Policies                Commercial Property Policy                   National Flood Insurance Policy

Not Applicable                                Standard commercial policies may provide     National Flood Insurance policies do not
                                              business income protection within the        provide coverage for loss of use, loss of
                                              policy or by endorsement. The coverage       access, business interruption, additional
                                              only applies to a covered loss. Therefore,   expense or loss of profits.
                                              if the policy provides flood coverage, the
                                              coverage also applies to business income.
Additional Questions

Does a National Flood Insurance Policy cover damage to my basement and its contents?

Flood insurance coverage is limited in basements and areas below the lowest elevated floor. The building coverage
section covers fixed items in your basement such as furnaces, hot water heaters, heat pumps, central air conditioners,
insulation and electrical work. The personal property section covers food freezers, washerdryers and window air
conditioners. Coverage for most other personal property in basements is excluded from flood policies. To learn more
about what is covered and what is not, read the NFIP’s summary of coverage:

http://www.floodsmart.gov/floodsmart/pdfs/NFIP_Summary_of_Coverage.pdf.

I Purchased "Special Coverage" For Some Of My Personal Property, Which Was Added To My Homeowners
Policy. Are These Items Covered For Flood?

These endorsements typically do not exclude flood; therefore, personally property endorsements usually include coverage for flood
damage. The following types of personal property can be scheduled or specifically listed in an endorsement to the standard
homeowner, renter or Condo policy:

    •    Jewelry
    •    Furs
    •    Computers
    •    Cameras
    •    Musical instruments
    •    Silverware
    •    Golf equipment
    •    Fine arts
    •    Postage
    •    Stamps
    •    Rare or current coins.

My Vehicle Was Covered By The Flood Water. Will The Damage Be Covered By My Auto Policy?

If you carry comprehensive coverage on your automobile policy, then you would have coverage for damage caused by a flood.

Are There Any Other Types Of Losses And Insurance Coverage I Should Be Aware Of?

Boats                                          Livestock losses                               Farm equipment

Boats may be covered by a separate             A farmowner’s policy may provide               Farm equipment is usually not covered,
endorsement to a homeowner’s policy or         coverage for livestock on a blanket or         although some farmowners’ policies may
by a separate boat owner’s policy.             schedule basis. Also, animal mortality         provide some specific coverage.
                                               policies provide coverage for drowning.

How Do I File A Claim If I Have Purchased Federal Flood Insurance?
Consumers who have purchased a flood insurance policy should contact their insurance agent for help in filling out claim forms. If you
have questions on your flood insurance or you need help in locating your flood insurance company, you may call 1-800-427-4661.

Who Can I Call If I Have More Flood Insurance Coverage Questions?
You should first try to contact your local insurance agent or your insurance company for specifics about your policy.

For general flood insurance policy questions, call FEMA at 1-800-427-4661.

For National Flood Insurance Program claims, call 1-800-638-6620.

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Flood Ins Faq

  • 1. Massachusetts Division of Insurance Frequently Asked Questions Flood Disaster and Insurance FAQ In the unfortunate event you suffer a flood you should report your claim immediately to your insurance agent or company. Your insurance company can determine the coverage in effect at the time of your loss and provide you with the necessary information and forms to submit a claim. Please keep in mind that the following “Frequently Asked Questions” are provided for informational purposes only. The facts surrounding your claim and policies in force may vary from what might be considered a “basic” or “standard” policy. Always read your policy to find out what coverage you have. Will My Insurance Policy Pay For Damage From Floodwater Entering My Home? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Standard homeowners, renters, and Standard commercial policies do not cover National Flood Insurance policies cover condo policies do not cover water damage water damage due to flood to the building loss due to water damage resulting due to flood for either the building or or business personal property. However, directly from flood. They offer a policy for personal property. There is no some carriers have added limited buildings and a separate policy for endorsement available to add coverage. coverage to their deluxe policies or can personal belongings or contents. add this limited coverage by endorsement. Will My Insurance Policy Pay For Damage From Water Seeping Through The Basement Walls? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Standard homeowners, renters, and Standard commercial policies do not cover National Flood Insurance policies cover condo policies do not cover water damage water damage due to seepage for the seepage even if the flood water has not due to the seepage of water through the building or business personal property. touched the house if there is a general walls or floor of a basement. There is no condition of flooding in the area and the endorsement available to add this flood was the proximate cause of the coverage. seepage. Will My Insurance Policy Pay For Damage From A Sewer Back Up Into My Basement During The Flood? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Standard homeowners, renters, condo Standard commercial policies do not cover National Flood Insurance policies provides policies do not cover water damage due to water damage due to sewer backup for coverage for sewer backup even if the the backup of sewer. However, most the building or business personal property. flood water has not touched the house if insurers offer endorsements for sewer Some companies may offer coverage by there is a general condition of flooding in backup. Some of these endorsements still endorsement. the area and the flood was the proximate exclude coverage if backup is due to a cause of the seepage. flood while some companies offer backup coverage even if the cause was flood. Will My Insurance Policy Pay For Water Damage When My Sump Pump Fails? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Standard homeowners, renters, and Standard commercial policies do not cover National Flood Insurance policies do not condo policies do not cover water damage water damage due to a sump pump failure cover sump pump failure. due to the failure of a sump pump. for the building or business personal However, some insurers offer property. Some companies may offer endorsements for sump pump failures. coverage by endorsement. Some of these endorsements still exclude coverage if failure is due to a flood. Always read your policy
  • 2. During The Course Of The Flood, Someone Drove Across My Lawn. Do I Have Coverage For My Lawn? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Standard homeowner policies provide an Standard commercial policies do not National Flood Insurance policies do not additional coverage for damage to the provide coverage for damage to lawns cover lawn damage. lawn caused by vehicles not owned or caused by vehicles. operated by a resident of the premises. The amount of coverage is generally five percent of the dwelling limits. Will My Insurance Policy Pay For Spoiled Food In My Refrigerator After The Power Fails? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Standard homeowners, renters and condo Standard commercial policies do not cover National Flood Insurance policies do cover policies do not cover food spoilage as a food spoilage due to power failure. Most loss of refrigerated products, but only if result of power failure when the cause of companies offer coverage through the use caused by flood. Power failure for other the failure is off premises. of an endorsement. reasons would not trigger coverage under this policy. Some comprehensive policies, however, have added a limited amount of coverage, i.e., $500, while other companies will provide an endorsement to cover food spoilage. Will My Insurance Policy Pay For My Additional Living Expenses After A Mandatory Flood Evacuation? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Standard homeowners, renters, and Not applicable. National Flood Insurance policies do not condo policies only provide loss of use provide coverage for loss of use or and additional living expenses for any additional living expense covered peril. Since flood is not a covered peril, there is no coverage. Will My Insurance Policy Pay For Removal Of Debris From My Property After Flood Waters Recede? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Standard Homeowners policies only cover Standard commercial policies provide National Flood Insurance policies do cover debris removal if a covered peril causes coverage for debris removal if a covered debris removal resulting from a flood the loss. Since flood is not a covered peril causes the loss. If the policy within the total limits of coverage. This peril, there is no coverage. provides coverage for flood, then debris applies whether it is debris from off of your removal would be covered. premises or debris from your property or premises. I Had To Close My Business Because Of The Flood. Will Insurance Cover My Lost Income? Home, Renter, & Condo Policies Commercial Property Policy National Flood Insurance Policy Not Applicable Standard commercial policies may provide National Flood Insurance policies do not business income protection within the provide coverage for loss of use, loss of policy or by endorsement. The coverage access, business interruption, additional only applies to a covered loss. Therefore, expense or loss of profits. if the policy provides flood coverage, the coverage also applies to business income.
  • 3. Additional Questions Does a National Flood Insurance Policy cover damage to my basement and its contents? Flood insurance coverage is limited in basements and areas below the lowest elevated floor. The building coverage section covers fixed items in your basement such as furnaces, hot water heaters, heat pumps, central air conditioners, insulation and electrical work. The personal property section covers food freezers, washerdryers and window air conditioners. Coverage for most other personal property in basements is excluded from flood policies. To learn more about what is covered and what is not, read the NFIP’s summary of coverage: http://www.floodsmart.gov/floodsmart/pdfs/NFIP_Summary_of_Coverage.pdf. I Purchased "Special Coverage" For Some Of My Personal Property, Which Was Added To My Homeowners Policy. Are These Items Covered For Flood? These endorsements typically do not exclude flood; therefore, personally property endorsements usually include coverage for flood damage. The following types of personal property can be scheduled or specifically listed in an endorsement to the standard homeowner, renter or Condo policy: • Jewelry • Furs • Computers • Cameras • Musical instruments • Silverware • Golf equipment • Fine arts • Postage • Stamps • Rare or current coins. My Vehicle Was Covered By The Flood Water. Will The Damage Be Covered By My Auto Policy? If you carry comprehensive coverage on your automobile policy, then you would have coverage for damage caused by a flood. Are There Any Other Types Of Losses And Insurance Coverage I Should Be Aware Of? Boats Livestock losses Farm equipment Boats may be covered by a separate A farmowner’s policy may provide Farm equipment is usually not covered, endorsement to a homeowner’s policy or coverage for livestock on a blanket or although some farmowners’ policies may by a separate boat owner’s policy. schedule basis. Also, animal mortality provide some specific coverage. policies provide coverage for drowning. How Do I File A Claim If I Have Purchased Federal Flood Insurance? Consumers who have purchased a flood insurance policy should contact their insurance agent for help in filling out claim forms. If you have questions on your flood insurance or you need help in locating your flood insurance company, you may call 1-800-427-4661. Who Can I Call If I Have More Flood Insurance Coverage Questions? You should first try to contact your local insurance agent or your insurance company for specifics about your policy. For general flood insurance policy questions, call FEMA at 1-800-427-4661. For National Flood Insurance Program claims, call 1-800-638-6620.