Food Beverage Service Basic notes

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FOOD AND BEVERAGE SERVICE -
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CONTENTS
Page Nos.
UNIT - I
Lesson 1 Introduction to Hotel Industry 3 - 12
Lesson 2 Restaurant 13 - 28
Lesson 3 Waiter 29 - 36
UNIT - II
Lesson 4 Restaurant Operating Equipments 39 - 62
Lesson 5 Ancillary Departments 63 - 68
Lesson 6 Preparation for Service 69 - 76
UNIT - III
Lesson 7 The Menu 79 - 94
Lesson 8 Forms and Techniques of Service 95 - 110
UNIT - IV
Lesson 9 Breakfast 113 - 124
Lesson 10 Beverages 125 - 142
UNIT - IV
Lesson 11 Order Taking Procedures in a Restaurant 145 - 158
Lesson 12 Savoury 159 - 166
Lesson 13 Ice Cream 167 - 178

LESSON 1
INTRODUCTION TO CATERING
INDUSTRY
CONTENTS
1.0 Aims and Objectives
1.1 Introduction
1.2 Catering Industry
1.3 Catering Segments
1.4 Types of Catering
1.4.1 On-Premise Catering
1.4.2 Off-Premise Catering
1.5 Types of Catering Establishments
1.5.1 Restaurant
1.5.2 Transport Catering
1.5.2.1 Airline Catering
1.5.2.2 Railway Catering
1.5.2.3 Ship Catering
1.5.2.4 Surface Catering
1.5.3 Outdoor Catering
1.5.4 Retail Store Catering
1.5.5 Club Catering
1.5.6 Welfare Catering
1.5.7 Industrial Catering
1.5.8 Leisure-Linked Catering
1.6 Relationship Between Catering and All Other
Industries
1.7 Let us Sum Up
1.8 Lesson End Activity
1.9 Key Words
1.10 Questions for Discussion
1.11 References
1.0 AIMS AND OBJECTIVES
After studying this lesson, student should be able to:
Ø Discuss about the catering industry.
Ø Identify catering segments.
Ø Define on-premise and off-premise catering.
Ø Understand the relationship between catering industry
and other industries.
1.1 INTRODUCTION

1. Military
Functions
1. Independent
Caterers
2. Diplomatic
Functions
2. Hotel / Motel
Caterers
3. Private Clubs
4. Restaurant /
Catering Firms
Food and Beverage
Service - I
Hospitality is probably the most diverse but specialized
industry in the world. It is certainly one of the largest, employing
millions of people in a bewildering array of jobs around the globe.
Sectors range from the glamourous five-star resort to the less
fashionable, but arguably more specialised, institutional areas such
as hospitals, industrial outfits, schools and colleges. Yet of these
many different sectors, catering has to be the most challenging.
Whatever the size of the catering operation, the variety of
opportunities available is endless. “The sky is the limit with catering”.
1.2 CATERING INDUSTRY
The food service industry (catering industry in British English)
encompasses those places, institutions and companies that provide
meals eaten away from home. This industry includes restaurants,
schools and hospital cafeterias, catering operations, and many other
formats, including ‘on-premises’ and ‘off-premises’ caterings.
Catering is a multifaceted segment of the food service
industry. There is a niche for all types of catering businesses within
the segment of catering. The food service industry is divided into
three general classifications: commercial segment, noncommercial
segment, and military segment. Catering management may be
defined as the task of planning, organizing, controlling and
executing. Each activity influences the preparation and delivery of
food, beverage, and related services at a competitive, yet profitable
price. These activities work together to meet and exceed the
customer’s perception of value for his money.
1.3 CATERING SEGMENTS
Catering management is executed in many diverse ways
within each of the four segments. The first, commercial segment,
traditionally considered the profit generating operation, includes the
independent caterer, the restaurant caterer, and the home-based
caterer. In addition, hotel / motel and private club catering operations
are also found in this category.
Military
Segment
FOOD SERVICE CATERING INDUSTRY
Commercial
Segment
Non-commercial Segment
1. Business /Industry Accounts
2. School Catering
3. Health Care Facilities
4. Transportation Catering (in-flight
catering)
5. Recreational Food Service
(amusement and theme parks,
conference and sportarenas)
6. College and University Catering
7. Social Organizations (fraternal
and social clubs)
Figure 1.1 Modern Catering Categories

The figure above, illustrates how the food service catering
industry is segmented. The non-commercial segment, or the ‘not-for-
profit’ operations, consists of the following types of catering activities:
business / industry accounts, school, college and university catering,
health care facilities, recreational food service catering, social
organizations and transportation food service catering. The military
segment encompasses all catering activities involved in association
with the armed forces and / or diplomatic events.
Introduction to
Catering Industry
1.4 TYPESOF CATERING
There are two main types of catering on-premises and off-
premises catering that may be a concern to a large and small
caterer. On-premise catering for any function - banquet, reception, or
event - that is held on the physical premises of the establishment or
facility that is organizing / sponsoring the function. On-premise
catering differs from off-premise catering, whereby the function takes
place in a remote location, such as a client’s home, a park, an art
gallery, or even a parking lot, and the staff, food, and decor must be
transported to that location. Off-premise catering often involves
producing food at a central kitchen, with delivery to and service
provided at the client’s location. Part or all of the production of food
may be executed or finished at the location of the event.
Catering can also be classified as social catering and
corporate (or business) catering. Social catering includes such
events as weddings, bar and mitzwahs, high school reunions,
birthday parties, and charity events. Business catering includes such
events as association conventions and meetings, civic meetings,
corporate sales or stockholder meetings, recognition banquets,
product launches, educational training sessions, seller-buyer meets,
service awards banquets, and entertaining in hospitality suites.
1.4.1 On-Premise Catering
All of the required functions and services that the caterers
execute are done exclusively at their own facility. For instance, a
caterer within a hotel or banquet hall will prepare and cater all of the
requirements without taking any service or food outside the facility.
Many restaurants have specialized rooms on-premise to cater to the
private-party niche. A restaurant may have a layout strategically
designed with three separate dining rooms attached to a centralized
commercial food production kitchen. These separate dining rooms
are available at the same time to support the restaurant’s operation
and for reservation and overflow seating. In addition, any of the three
dining rooms may be contracted out for private-event celebrations
and may require their own specialized service and menu options.
Other examples of on-premise catering include hospital catering,
school, University/ college catering.
1.4.2 Off-Premise Catering

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Off-premise catering is serving food at a location away from
the caterer’s food production facility. One example of a food
production facility is a freestanding commissary, which is a kitchen
facility used exclusively for the preparation of foods to be served at
other locations. Other examples of production facilities include, but
are not limited to, hotel, restaurant, and club kitchens. In most cases
there is no existing kitchen facility at the location where the food is
served. Caterers provide single-event foodservice, but not all
caterers are created equal. They generally fall into one of three
categories:
Party Food Caterers:
Party food caterers supply only the food for an event. They
drop off cold foods and leave any last-minute preparation,
plus service and cleanup, to others.
Hot Buffet Caterers:
Hot buffet caterers provide hot foods that are delivered from
their commissaries in insulated containers. They sometimes
provide serving personnel at an additional charge.
Full-Service Caterers:
Full-service caterers not only provide food, but frequently
cook it to order on-site. They also provide service personnel
at the event, plus all the necessary food-related equipment—
china, glassware, flatware, cutleries, tables and chairs, tents,
and so forth. They can arrange for other services, like décor
and music, as well. In short, a full-service caterer can plan
and execute an entire event, not just the food for it.
1.5 TYPES OF CATERING ESTABLISHMENTS
Various catering establishments are categorised by the
nature of the demands they meet. The following are some of the
catering establishements.
1.5.1 Restaurant
A restaurant is an establishment that serves the customers
with prepared food and beverages to order, to be consumed on the
premises. The term covers a multiplicity of venues and a diversity of
styles of cuisine. Restaurants are sometimes also a feature of a
larger complex, typically a hotel, where the dining amenities are
provided for the convenience of the residents and for the hotel to
maximize their potential revenue. Such restaurants are often open to
non-residents also.
1.5.2 Transport Catering
The provision of food and beverages to passengers, before,
during and after a journey on trains, aircraft and ships and in buses
or private vehicles is termed as transport catering. These services

may also be utilised by the general public, who are in the vicinity of a
transport catering unit. The major forms of modern day transport
catering are airline-catering, railways catering, ship catering and
surface catering in coaches or buses which operate on long distance
routes.
Introduction to
Catering Industry
1.5.2.1 Airline Catering
Catering to airline passengers on board the air craft,
as well as at restaurants situated at airport terminals is
termed as airline catering. Modern airports have a variety of
food and beverage outlets to cater to the increasing number
of air passengers. Catering to passengers en route is
normally contracted out to a flight catering unit of a reputed
hotel or to a catering contractor or to the catering unit
operated by the airline itself as an independent entity.
1.5.2.2 Railway Catering
Catering to railway passengers both during the
journey as well as during halts at different railway stations is
called railway catering. Travelling by train for long distances
can be very tiring; hence a constant supply of a variety of
refreshment choices helps to make the journey less tedious.
On-board meal services are also provided on long distance
trains.
1.5.2.3 Ship Catering
Ship catering is catering to cargo crew and passenger
ship passengers. Ships have kitchens and restaurants on
board. The quality of service and facilities offered depends on
the class of the ship and the price the passengers are willing
to pay. There are cruises to suit every pocket. They range
from room service and cocktail bars to speciality dining
restaurants.
1.5.2.4 Surface Catering
Catering to passengers traveling by surface transport
such as buses and private vehicles is called surface catering.
These eating establishments are normally located around a
bus terminus or on highways. They may be either
government run restaurants, or privately owned
establishments. Of late there has been a growing popularity
of Punjabi style eateries called dhabas on the highways.
1.5.3 Outdoor Catering
This catering includes the provision of food and drink away
from home base and suppliers. The venue is left to the peoples’
choice. Hotels, restaurants and catering contractors meet this
growing demand. The type of food and set up depends entirely on
the price agreed upon. Outdoor catering includes catering for
functions suchas marriages, parties and conventions.

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1.5.4 Retail Store Catering
Some retail stores, apart from carrying on their primary
activity of retailing their own wares, provide catering as an additional
facility. This type of catering evolved when large departmental stores
wished to provide food and beverages to their customers as a part of
their retailing concept. It is inconvenient and time consuming for
customers to take a break from shopping, to have some
refreshments at a different location. Thus arouse the need for some
sort of a dining facility in the retail store itself. This style of catering is
becoming more popular and varied nowadays.
1.5.5 Club Catering
Club catering refers to the provision of food and beverages to
a restricted member clientele. Some examples of clubs for people
with similar interests are turf clubs, golf clubs, cricket clubs etc. The
service and food in these clubs tend to be of a fairly good standard
and are economically priced.
Night clubs are usually situated in large cities that have an
affluent urban population. They offer entertainment with good food
and expensive drinks.
1.5.6 Welfare Catering
The provision of food and beverages to people to fulfil a
social obligation, determined by a recognised authority, is known as
welfare catering. This grew out of the welfare state concept,
prevalent in western countries. It includes catering in hospitals,
schools, colleges, the armed forces and prisons.
1.5.7 Industrial Catering
The provision of food and beverages to ‘people at work,’ in
industries and factories at highly subsidised rates is called industrial
catering. It is based on the assumption that better fed employees at
concessional rates are happy and more productive. Catering for a
large workforce may be undertaken by the management itself, or
may be contracted out to professional caterers. Depending on the
choice of the menu suggested by the management, catering
contractors undertake to feed the workforce for a fixed period of time
at a predetermined price.
1.5.8 Leisure-Linked Catering
This type of catering refers to the provision of food and
beverages to people engaged in ‘rest and recreation’ activities. This
includes sale of food and beverages through different stalls and
kiosks at exhibitions, theme parks, galleries and theatres. The
increase in the availability of leisure time and a large disposable
income for leisure activities has made it a very profitable form of
catering.

Introduction to
Catering Industry
1.6 RELATIONSHIP BETWEEN CATERING INDUSTRY AND ALL
OTHER INDUSTRIES
Food is the sustainer of life regardless of whether they belong
to animal kingdom or plant kingdom. All living beings consume food
as they come in nature. Subsequently they may convert the raw
natural food into usable form on their own. This transformation never
involves the art and science of coking, which is a speciality of human
beings alone.
Importance of food for the human beings is amply, accurately
and appropriately stated in the following age old sayings: “hungry
man is an angry man” and “even the army marches on stomach”
where stomach implies food Employment of largest number of
people in the world in general terms (at home) and in commercial
terms (catering) is in food preparation and servicing. Roughly half
the world population (women) is actively engaged in the art and
science of food production and then alone comes reproduction.
Food production, simply stated, is the transformation of raw
food material into palatable, appetizing and easily palatable tasty
food. Unlike all other living organisms, man has to “buy” food by
paying money. Where does the money come from? It comes only
from industries. Any industry in the world has the primary objective of
making money. Money so generated by the industrial activity is
shared between the employer and the employee, however
disproportionate it may be. Money so shared is used to take care of
the three important objectives: food, clothing and residence.
Whatever left after meeting these primary objectives may go towards
acquiring wealth.
As clearly stated above, food is the very basis of existence or
survival. To buy food, man needs money. The money comes or must
come from industries, all of which have the primary objective of
making money and share with those who help generate it. Since the
raw food needs to be transformed into palatable food fit for
consumption which is achieved, as already stated, through general
cooking (household) or commercial cooking (catering). Therefore,
there is no industry in the world which is not directly or indirectly, one
way or the other, related to the food (catering) industry. Commercial
food industry or the catering industry is the only industry that
provides food, at a price, away from home. Various types of catering
services available would include general or speciality services such
as transport catering, welfare catering, industrial catering, etc.
CHECK YOUR PROGRESS
1. True or False
(i) Food service industry is different from catering industry.
(ii) Party food caterers supply only the food for an event.
(iii) Full service caterers do not supply food.

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(iv) Provision of food to passengers is termed as transport
catering.
2. Classify food service industry.
3. What are the two main types of catering?
4. What is off-premises catering?
5. What is leisure catering?
6. Name five examples for the non-commercial catering segments.
7. What is transport catering?
1.7 LET US SUM UP
The catering industry encompasses those places that
provide meals to the customer at cost. Catering industry may be of
‘on-premises’ and ‘off-premises’ types. On-premises catering refers
to the preparation and serving of food at the place where the function
is held, whereas, off-premises involves producing food at a central
kitchen and service provided at the client’s location. The catering
industry is divided into three segments, viz. commercial, non-
commercial and military.
Catering management may be defined as the task of
planning, organizing, controlling and executing in food preparation
and serving. Catering can also be classified as social catering and
corporate (or business) catering.
The catering establishments are categorised by the nature of
the demands they meet. Restaurants , transport catering (airline
catering, railway catering, s hip catering, s urface catering), outdoor
catering, retail store catering, c lub catering, w elfare catering,
industrial catering and leisure c atering are some of the types of
catering establishments.
There is no industry in the world which is not directly or
indirectly, one way or the other, related to the catering industry.
Commercial catering industry is the only industry that provides food,
at a price, away from home.
1.8 LESSON END ACTIVITY
1. Visit a restaurant and take a note on the food serving method.
2. Visit a hotel that serve buffet lunch and note down the food items
served.
3. Attend a function and note down how the food is prepared and
served to the visitors at the function.
1.9 KEY WORDS
Catering Providing food and services
Niche Elite or top class or special segment

On-premises Food prepared and served at the place where the
function is held
Introduction to
Catering Industry
Off-premises Food prepared in a place away from the place
where it is served
Banquet Grand function including food served for the invited
dignitaries
Commissary Free standing kitchen acility used to prepare food
for off-premises catering
Cargo crew Crew or staff employed on board cargo ships
Punjabi daba Restaurant which specializes in Punjabi food
Bewildering Incomprehensible
1.10 QUESTIONSFORDISCUSSION
1. What do you mean by catering management?
2. Brifly describe about the on-premise catering.
3. Give a brief note about catering establishments.
4. Explain in your own words about the catering segments.
5. Give a brief note about the relationship between the catering
industry and all other industries.
CHECK YOUR PROGRESS - ANSWER
1. i) False
ii) True
iii) False
iv) True
2. Food service industry is divided into three general classifications,
viz. commercial segment, non-commercial segment andmilitary
segment.
3. On-premises catering and off-premises catering.
4. Off-premises catering is serving food at a location away from the
caterer’s food production facility.
5. Leisure catering refers to the provision of food to people engaged
in rest and recreation activities.
6. i) Business / Industry Accounts,
ii) School Catering,
iii) Health Care Facilities,
iv) Transportation Catering (in-flight catering),
v) Recreational Food Service (amusement and theme parks,
conference and sport arenas)

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7. The provision of food and beverages to passengers before,
during and after a journey on trains, aircraft, ships and in buses
or private vehicle is termed as transport catering.
1.11 REFERENCES
1. Dennis R. Lillicrap, John A Cousins (1991), Food and Beverage
Service, Elbs.
2. Vijay Dhawan (2000), Food and Beverage Service, Frank Bros. &
Co.
3. S. Medlik (1972), Profile of the Hotel and Catering Industry,
Heinemann.

LESSON 2
RESTAURANT
CONTENTS
2.1 Introduction
2.2 Restaurant
2.3 Classification of Restaurants
2.4 Types of Restaurant
2.4.1 Cafeterias
2.4.2 Fast-food Restaurants
2.4.3 Casual Restaurants
2.4.4 Fast Casual-dining Restaurants
2.4.5 Other Restaurants
2.5 Staff Organisation
2.6 Duties and Responsibilities of Restaurant Staff
2.6.1 Food and Beverage Manager
2.6.2 Assistant Food and Beverage Manager
2.6.3 Restaurant Manager
2.6.4 Room Service Manager
2.6.5 Bar Manager
2.6.6 Banquet Manager
2.6.7 Other Staff Designations at Various Levels
2.7 Let us Sum Up
2.9 Key Words
2.11 References
In this lesson we shall discuss about the restaurants. After
completion of this lesson you will be able to understand:
Ø Restaurants and their classification.
Ø Types of restaurant.
Ø Staff organisation
Ø Duties and responsibilities of restaurant staffs
2.1 INTRODUCTION
Eating is one of life’s pleasure and pride – so is cooking and
serving good food to others. A restaurant is a commercial outfit
which specializes in the preparation of quality food and to serve
them to satisy the customer’s demands. Their motto is “Customers
are our assets and satisfied customers are our source of wealth”.
Restaurants do have state of the art kitchens in their premises,

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Service - I
where food items are prepared, following a fixed menu to serve the
customers. Most restaurants are also equipped with infrastructure
facilities, table settings, dining halls of various sizes to cater to needs
of small gatherings to grandiose banquets to suit customer demands
and above all, trained personnel to provide a satisfactory service.
The term restaurant (from the French word restaurer, to
restore) first appeared in the 16th century, meaning "a food which
restores", and referred specifically to a rich, highly flavoured soup.
The modern sense of the word was born around 1765 when a
Parisian soup-seller named Boulanger opened his establishment.
Whilst inns and taverns were known from antiquity, these were
establishments aimed at travellers, and in general locals would rarely
eat there. The modern formal style of dining, where customers are
given a plate with the food already arranged on it, is known as
service à la russe, as it is said to have been introduced to France by
the Russian Prince Kurakin in the 1810s, from where it spread
rapidly to England and beyond.
2.2 RESTAURANT
A restaurant is a retail establishment that serves prepared
food to customers. Service is generally for eating on premises,
though the term has been used to include take-out establishments
and food delivery services. The term covers many types of venues
and a diversity of styles of cuisine and service.
Restaurants are sometimes a feature of a larger complex,
typically a hotel, where the dining amenities are provided for the
convenience of the residents and, of course, for the hotel with a
singular objective to maximise their potential revenue. Such
restaurants are often also open to non-residents.
Restaurants range from unpretentious lunching or dining
places catering to people working nearby, with simple food and fixed
menu served in simple settings at low prices, to expensive
establishments serving expensive speciality food and wines in a
formal setting. In the former case, customers usually wear casual
clothing. In the latter case, depending on culture and local traditions,
customers might wear semi-casual, semi-formal, or even in rare
cases formal wear. Typically, customers sit at tables, their orders are
taken by a waiter, who brings the food when it is ready, and the
customers pay the bill before leaving. In class or porche restaurants
there will be a host or hostess or even a maître d'hôtel to welcome
customers and to seat them. Other staff’s waiting on customers
include busboys and sommeliers.
2.3 CLASSIFICATION OFRESTAURANTS
Restaurants can be classified by whether they provide places
to sit, whether they are served by wait-staff and the quality of the
service, the formal atmosphere, and the price range. Restaurants
are generally classified into three groups:

1. Quick Service - Also known as fast-food restaurants. They
offer limited menus that are prepared quickly. They usually
have drive-thru windows and take-out. They may also be self-
service outfits.
2. Mid scale - They offer full meals at a medium price that
customers perceive as "good value." They can be of full
service, buffets or limited service with customers ordering at
the counter and having their food brought to them or self
service.
3. Upscale - Offer high quality cuisine at a high end price. They
offer full service and have a high quality of ambience.
Restaurant
2.4 TYPES OF RESTAURANTS
Restaurants often specialize in certain types of food or
present a certain unifying, and often entertaining, theme. For
example, there are seafood restaurants, vegetarian restaurants or
ethnic restaurants. Generally speaking, restaurants selling "local"
food are simply called restaurants, while restaurants selling food of
foreign origin are called accordingly, for example, a Chinese
restaurant and a French restaurant.
Depending on local customs and the policy of the
establishment, restaurants may or may not serve alcoholic
beverages. Restaurants are often prohibited from selling alcohol
without a meal by alcohol sale laws; such sale is considered to be
activity for bars, which are meant to have more severe restrictions.
Some restaurants are licensed to serve alcohol (‘fully licensed’), and
/ or permit customers to ‘bring your own’ alcohol.
2.4.1 Cafeterias
A cafeteria is a restaurant serving mostly cooked ready to
food arranged behind a food-serving counter. There is little or no
table service. Typically, a patron takes a tray and pushes it along a
track in front of the counter. Depending on the establishment,
servings may be ordered from attendants, selected as ready-made
portions already on plates, or self-serve of food of their own choice.
In some establishments, a few items such as steaks may be ordered
specially prepared rare, medium and well done from the attendants.
The patron waits for those items to be prepared or is given a number
and they are brought to the table. Beverages may be filled from self-
service dispensers or ordered from the attendants. At the end of the
line a cashier rings up the purchases. At some self-service
cafeterias, purchases are priced by weight, rather than by individual
item.
The trays filled with selected items of food are taken to a
table to eat. Institutional cafeterias may have common tables, but
upscale cafeterias provide individual tables as in sit-down
restaurants. Upscale cafeterias have traditional cutlery and crockery,
and some have servers to carry the trays from the line to the patrons'
tables, and/ or bus the empty trays and used dishes.

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Cafeterias have a wider variety of prepared foods. For
example, it may have a variety of roasts (beef, ham, turkey) ready for
carving by a server, as well as other cooked entrées, rather than
simply an offering of hamburgers or fried chicken.
2.4.2 Fast-Food Restaurants
Fast-food restaurants emphasize speed of service and low
cost over all other considerations. A common feature of newer fast-
food restaurants that distinguishes them from traditional cafeteria is
a lack of cutlery or crockery; the customer is expected to eat the food
directly from the disposable container it was served in using their
fingers.
There are various types of fast-food restaurant:
· one collects food from a counter and pays, then sits
down and starts eating (as in a self-service restaurant or
cafeteria); sub-varieties:
· one collects ready portions
· one serves oneself from containers
· one is served at the counter
· a special procedure is that one first pays at the cash
desk, collects a coupon and then goes to the food
counter, where one gets the food in exchange for the
coupon.
· one orders at the counter; after preparation the food is
brought to one's table; paying may be on ordering or
after eating.
· a drive-through is a type of fast-food restaurant without
seating; diners receive their food in their cars and drive
away to eat
Most fast-food restaurants offer take-out: ready-to-eat hot
food in disposable packaging for the customer to eat off-site.
2.4.3 Casual Restaurants
A casual dining restaurant is a restaurant that serves
moderately-priced food in a casual atmosphere. Except for buffet-
style restaurants, casual dining restaurants typically provide table
service. Casual dining comprises of a market segment between fast
food establishments and fine dining restaurants.
2.4.4 Fast Casual-Dining Restaurants
A fast casual restaurant is similar to a fast-food restaurant in
that it does not offer full table service, but promises a somewhat
higher quality of food and atmosphere. Average prices charged are
higher than fast-food prices and non-disposable plates and cutlery
are usually offered. This category is a growing concept that fills the
space between fast food and casual dining.
Counter service accompanied by handmade food (often
visible via an open kitchen) is typical. Alcohol may be served. Dishes

like steak, which require experience on the part of the cook to get it
right, may be offered. The menu is usually limited to an extended
over-counter display, and options in the way the food is prepared are
emphasized.
Many fast casual-dining restaurants are marketed as health-
conscious: healthful items may have a larger number of items than
normal portion of the menu and high-quality ingredients such as free-
range chicken and freshly made salsas may be advertised. Overall,
the quality of the food is presented as a much higher class than
conventional factory-made fast food. An obvious ethnic theme may
or may not be present in the menu.
2.4.5 Other Restaurants
Most of these establishments can be considered subtypes of
fast casual-dining restaurants or casual-dining restaurants.
i) Café
Cafés and coffee shops are informal restaurants offering a
range of hot meals and made-to-order sandwiches. Cafés
offer table service. Many cafés are open for breakfast and
serve full hot breakfasts. In some areas, cafés offer outdoor
seating.
ii) Coffeehouse
Coffeehouses are casual restaurants without table service
that emphasize coffee and other beverages; typically a
limited selection of cold foods such as pastries and perhaps
sandwiches are offered as well. Their distinguishing feature is
that they allow patrons to relax and socialize on their
premises for long periods of time without pressure to leave
promptly after eating.
iii) Pub
A pub (short for public house) is a bar that serves simple food
fare. Traditionally, pubs were primarily drinking
establishments with food in a decidedly secondary position,
whereas the modern pub business relies on food as well, to
the point where gastropubs are known for their high-quality
pub food. A typical pub has a large selection of beers and
ales on tap.
iv) Bistros and Brasserie
A brasserie is a café doubling as a restaurant and serving
single dishes and other meals in a relaxed setting. A bistro is
a familiar name for a café serving moderately priced simple
meals in an unpretentious setting. Especially in Paris, bistros
have become increasingly popular with tourists. When used
in English, the term bistro usually indicates either a fast
Restaurant

Food and Beverage
Service - I
casual-dining restaurant with a European-influenced menu or
a café with a larger menu of food.
v) Family Style
"Family style restaurants" are restaurants that have a fixed
menu and fixed price, usually with diners seated at a
communal table such as on bench seats. More common in
the 19th and early 20th century, they can still be found in
rural communities, or as theme restaurants, or in vacation
lodges. There is no menu to choose from; rather food is
brought out in courses, usually with communal serving
dishes, like at a family meal. Typical examples can include
crabhouses, German-style beer halls, BBQ restaurants,
hunting lodges, e tc. Some normal restaurants will mix
elements of family style, such as a table salad or bread bowl
that is included as part of the meal.
vi) BYO Restaurant
BYO Restaurant are restaurants and bistros which do not
have a liquor license.
vii) Delicatessens Restaurant
Restaurants offering foods intended for immediate
consumption. The main product line is normally luncheon
meats and cheeses. They may offer sandwiches, soups, and
salads as well. Most foods are precooked prior to delivery.
Preparation of food products is generally simple and only
involves one or two steps.
viii) Ethnic Restaurants
They range from quick-service to upscale. Their menus
usually include ethnic dishes and / or authentic ethnic foods.
Specialize in a particular multicultural cuisine not specifically
accommodated by any other listed categories. Example:
Asian Cuisine, Chinese cuisine, Indian Cuisine, American
Cuisine etc.
ix) Destination Restaurants
A destination restaurant is one that has a strong enough
appeal to draw customers from beyond its community.
Example: Michelin Guide 3-star restaurant in Europe, which
according to the restaurant guides is "worthy of a journey”.
2.5 STAFF ORGANISATION
Staff organization is basically concerned with matters such as
the decision of tasks within the restaurant, position of responsibility
and authority and the relationship between them. It helps in
introducing the conceps of span of control, level of management and
delegation of power and responsibilities. The typical organization

chart of the Restaurant brigade is shown in the Figure 2.1. However
smaller organizations may combine a number of responsibilities
according to the needs of the particular facility.
Figure 2.1 Organisational Chart of Restaurant Brigade
Restaurant

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The various positions in the Restaurant Brigade are refered
to differently in the French, American and English hotel industry. The
list below gives the different versions.
French American British
MAÎTRE D'HÔTEL
RÉCEPTION
SENIOR CAPTAIN
RECEPTION
HEAD WAITER
RECEPTION
MAÎTRE D'HÔTEL DE SENIOR CAPTAIN HEAD WAITER
CARRÉ STATION STATION
CHEF DE RANG CAPTAIN STATION HEAD
DEMI CHEF DE RANG ASSISTANT CAPTAIN WAITER
COMMIS
DEBARSSEUR
ASSISTANT
STEWARD/ BUS BOY
ASSISTANT
WAITER
APPRENTI APPRENTICE TRAINEE
Figure 2.2 Restaurant Brigade Positions in Different Countries
2.6 DUTIESAND RESPONSIBILITIESOFRESTAURANT STAFF
All types of catering establishments require a variety of staff
positions in order to operate effectively and efficiently. The food and
beverage service department usually has the largest staff. Able
leadership and supervision is required to effectively direct the
department and guide the staff. The personnel in the food and
beverage service industry require practical knowledge of operations
as even a small error can cause displeasure to the guest.
Coordination of activities of all outlets is essential to provide the
guest with quality service at all times. Teamwork is the watchword in
any food and beverage service department. A dedicated and
committed team, with able leadership, under ideal working
conditions, helps in fulfilling the establishment's ultimate goal of
guest satisfaction
The important duties and responsibilities of the restaurant
staffs are discussed in this section.
2.6.1 Food and Beverage Manager
The food and beverage manager is the head of the food and
beverage service department, and is responsible for its
administrative and operational work. Food and Beverage Managers
direct, plan and control all aspects of food and beverage services.
Food and Beverage Managers require excellent sales and
customer service skills, proven human resource management skills,
and good communication and leadership skills. Desired knowledge
for this position includes knowledge of the products, services, sector,
industry and local area, and knowledge of relevant legislation and
regulations, as well. Hence it is said that food and beverage

manager is a Jack-of-all-trades, as the job covers a wide variety of
duties.
In general, food and beverage manager is responsible for:
i) Budgeting
The food and beverage manager is responsible for preparing
the budget for the department. He should ensure that each
outlet in the department achieves the estimated profit
margins.
ii) Compiling New Menus and Wine Lists
In consultation with the chef, and based on the availability of
ingredients and prevailing trends, the food and beverage
manager should update and if necessary, compile new
menus. New and updated wine lists should also be
introduced regularly.
iii) Quality Control
The food and beverage manager should ensure quality
control in terms of efficiency in all service areas, by
ascertaining that the staffs are adequately trained in keeping
with the standards of the unit.
iv) Manpower Development
The food and beverage manager is responsible for
recruitment, promotions, transfers and dismissals in the
department. He should hold regular meetings with section
heads, to ensure that both routine as well as projected
activities of the department go on as planned. He must also
give training, motivate and effectively control staff.
2.6.2 Assistant Food and Beverage Manager
The assistant food and beverage manager assists the food
and beverage manager in running the department by being more
involved in the actual day-to-day operations. This position exists only
in large organisations. An assistant food and beverage manager's
job includes:
i) Assisting section heads during busy periods.
ii) Taking charge of an outlet, when an outlet manager is on
leave.
iii) Setting duty schedules for all the outlet managers and
monitoring their performance.
iv) Running the department independently in the absence of
the food and beverage manager.
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2.6.3 Restaurant Manager
Restaurant Manager is responsible for directing and
supervising all activities pertaining to employee relation, food
production, sanitation, guest service and operating profits. The
restaurant manager is either the coffee shop manager, bar manager
or the specialist restaurant manager. The restaurant manager
reports directly to the food and beverage manager and has overall
responsibility for the organisation and administration of a particular
outlet or a section of the food and beverage service department. The
restaurant manager's job includes:
i) Setting and monitoring the standards of service in the outlets.
ii) Administrative duties such as setting duty charts, granting leave,
monitoring staff positions, recommending staff promotions and
handling issues relating to discipline.
iii) Training the staff by conducting a daily briefing in the outlet.
iv) Playing a vital role in public relations, meeting guests in the
outlets and attending to guest complaints, if any.
v) Formulating the sales and expenditure budget for the outlet.
vi) Planning food festivals to increase the revenue and organising
advertisement campaign of the outlet along with the chef and the
food and beverage manager.
2.6.4 Room Service Manager
The room service manager reports directly to the food and
beverage manager and is responsible for the room service outlet.
The room service manager checks that the service rendered to the
guests conforms to the standards set by the hotel. He also monitors
all operational aspects of the outlet such as service, billing, duty
charts, leave and absenteeism, in addition to attending to guest
complaints regarding food and service.
The room service manager is also in charge of the sales and
expenditure budget. The room service is most liable to have
problems. T he room service manager should ensure coordination
among the room service order taker, the captain and the waiter. It is
necessary for the room service manager to be present in the outlet
during peak hours to interact with other departments of the hotel and
to take regular momentums of all the equipment used In the event of
the hotel offering valet service and the room service manager takes
charge of that service as well .
2.6.5 Bar Manager
Bar Manager organises and controls a bar's operations. Abar
manager arranges the purchase and pricing of beverages according
to budget; selects, trains and supervises bar staff; maintains records
of stock levels and financial transactions; makes sure bar staff follow
liquor laws and regulations; and checks on customer satisfaction and
preferences.

The bar manager should have good interpersonal skills and
good memory. He must be efficient and speedy, must enjoy working
with people. He should have good cash-handling skills.
2.6.6 Banquet Manager
The banquet manager supervises the banquet operations,
sets up break-down service according to the standards established
by the hotel. He co-ordinates the banquet service in conjunction with
other departments involved and prepares weekly schedules for the
banquet personnel.
From the time the bookings are done till the guest settles the
bill, the banquet manager is in charge of all aspects of banquet and
conference operations. He supervises the work of the banquet sales
assistants, who do the banquet bookings and the captains and
waiters who perform the food and beverage service activities under
his guidance. He is responsible for organising everything right down
to the finest detail.
The banquet manager projects the budget of the banquets,
and works in close coordination with the chef in preparing menus. He
is responsible for making an inventory of all the banquet equipment
and maintaining a balance between revenue and expenditure.
Banquet managers may also be designated as assistant
managers in the food and beverage service department.
2.6.7 Other Staff Designations at Various Levels
The following are the various designations with their job
specifications in the food and beverage department.
i) Senior Captain or Maitre d’ Hotel
The senior captain has overall responsibility for operations.
He prepares the duty charts in consultation with the outlet
manager. He oversees the Mise-en-place, cleaning, setting
up of the outlet and staffing to ensure that the outlet is always
ready for service. The senior captain receives the guests and
hands them over to the captain or station holder. He takes
orders from guests if the captain is unable to do so. The
senior captain should be an able organiser and also be
prepared to take over the duties of any member of the staff
as and when required.
ii) Reception Head Waiter
This staff member is responsible for accepting any booking
and for keeping the booking diary up-to-date. He / she will
reserve tables and allocate these reservations to particular
stations. The reception head waiter greets guests on arrival
and takes them to the table and seats them.
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Food and Beverage
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iii) Captain / Chef de Rang
This position exists in large restaurants, as well as in the food
and beverage service department of all major hotels. The
captain is basically a supervisor and is in charge of a
particular section. A restaurant may be divided into sections
called Sations, each consisting of 4 to 5 tables or 20 to 24
covers. A captain is responsible for the efficient performance
of the staff in his station. A captain should possess a sound
knowledge of food and beverage, and be able to discuss the
menu with the guests. He should be able to take a guest's
order and be an efficient salesperson. Specialised service
such as gueridon work involves a certain degree of skill, and
it is the captain who usually takes the responsibility to do this
work.
iv) Waiters / Commis de Rang / Server
The waiters serve the food and beverage ordered by a guest
and is part of a team under a station captain. They should be
able to perform the duties of a captain to a certain extent and
be a substitute for the captain if he is busy or not on duty.
They should; also be knowledgeable about all types of food
and beverages, so that they can effectively take an order
from a guest, execute the order and serve the correct dish
with its appropriate garnish and accompaniment. They should
be able to efficiently coordinate with the other staff in the
outlet.
v) Trainee /Commis De Barraseur
The trainees work closely with the waiters, fetching orders
from the kitchen and the bar, and clearing the side station in
a restaurant. They serve water and assist the waiter. They
are mainly responsible for the mise-en-place, and stacking
the side board with the necessary equipment for service. The
debarrasseur is the ‘learner’, having just joined the food
service staff, and possibly wishing to take up food service as
a carreer.
vi) Wine Waiter / Sommelier
Wine waiters have an important role to play in reputed
establishments. Their job is to take orders for the service of
wine and alcoholic beverages and serve them during the
meal. Hence they should be knowledgeable about wines that
accompany a particular dish and the manner in which they
should be served. They should also be aware of the licensing
laws prevalent in the city and should be efficient sales
persons.
vii) Room Service Waiters / Chef D’etage
Room service waiters work in the room service outlet,
serving food and beverage to guests in their rooms. The
order is placed by the guest on telephone, and is recorded on

a Kitchen Order Ticket (K.O.T). It is then passed on to the
duty captain. The duty captain in turn places the order in the
kitchen or the bar, as the case may be. The room service
waiter who has been assigned that order, sets the tray
according to the food or beverage ordered, picks up and
delivers the order when it is ready.
viii) Carver / Trancheur
The carver is responsible for the carving trolley and the
carving of joints at the table as required. The carver will plate
up each portion with the appropriate accompaniment.
ix) Floor Service Staff / Floor Waiter
The floor service staffs are often responsible for an entire
floor in an establishment or, depending on the size of the
establishment, a number of rooms or suites. Floor service of
all meals and breakfast is offered either throughout the day or
in a limited time depending on the size of the establishment.
The floor service staff would normally work from a floor pantry
or from a central kitchen with all food and drink reaching the
appropriate floor and the required room by lift and in a heated
trolley.
x) Lounge staff / Chef de sale
Lounge staff may deal with lounge service as a specific duty
only in a first class establishment. The lounge staff is
responsible for the service of morning coffee, afternoon teas,
aperitifs and liqueurs before and after both lunch and dinner,
and any coffee top ups required after meals. They would be
responsible for setting up the lounge in the morning and
maintaing its cleanliness and presentation throughout the
day.
xi) Cocktail Bar Staff
The person who works on the cocktail bar must be
responsible, well versed in the skills of shaking and stirring
cocktails and should have thorough knowledge of all alcoholic
and non-alcholic drinks, the ingredients necessary for the
making of cocktails and of the licensing laws.
xii) BuffetAssistant / Buffet Chef / Chef de buffet
The chef de buffet is in charge of the buffet in the room, its
presentation, the carving and portioning of food and its
service. This staff would normally be a member of the kitchen
team. The cashier is responsible for the takings of the food
and beverage operation. This may include making up bills
from food and drink check or, alternatively, in a cafeteria, for
example, charging customers for their selection of items on a
tray.
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Food and Beverage
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xiii) Counter Assistants
Counter assistants are found in cafeterias where they would
stock the counter and sometimes serve or portion food for
customers. Duties may also include some cooking of call
order items.
xiv) Table Clearers
Table clearers are responsible for clearing tables and
trolleys, specially designed for good stacking of crockery,
glassware, cutlery, etc.
CHECK YOUR PROGRESS
1. What is a restaurant?
2. Restaurants are classified into how many groups and what are
they?
3. Differentiate between café and coffeehouse.
4. Who is the head of the the food and beverage service
department and what he / she is responsible for?
5. What are pubs?
2.7 LET US SUM UP
A restaurant is a retail establishment that serves prepared
food to customers. Service is generally for eating on premises,
though the term has been used to describe take-out establishments
and food delivery services. The term covers many types of venues
and a diversity of styles of cuisine and service.
Restaurants often specialize in certain types of food or
present a certain unifying, and often entertaining, theme. For
example, there are seafood restaurants, vegetarian restaurants or
ethnic restaurants. Generally speaking, restaurants selling "local"
food are simply called restaurants, while restaurants selling food of
foreign origin are called accordingly, for example, a Chinese
restaurant and a French restaurant.
Restaurants can be classified by whether they provide places
to sit, whether they are served by wait-staff and the quality of the
service, the formality of the atmosphere, and the price range.
Staff organization is basically concerned with matters such as
the decision of tasks within the hotel, position of responsibility and
authority and the relation between them. It helps in introducing the
conceps of span of control, level of management and delegation.
Teamwork is the watchword in any food and beverage
service department. A dedicated and committed team, with able
leadership, under ideal working conditions, helps in fulfilling the
establishment's ultimate goal of guest satisfaction

1. Visit restaurants in your town and in near by metro. Note down
their kitchen facilities, infrastructure facilities and service aspects.
Restaurant
2.9 KEY WORDS
Unpretentious Not elaborate or showy, as in appearance or style
Busboys A restaurant employee who clears away dirty
dishes, sets tables, and serves as an assistant to a
waiter or waitress.
Sommeliers A restaurant employee who orders and maintains
the wines sold in the restaurant and usually has
extensive knowledge about wine and food pairings.
Dispensers One that dispenses or gives out, especially a
machine or container that allows the contents to be
removed and used in convenient or prescribed
amounts.
Buffet A counter or table from which meals or
refreshments are served.
A meal at which guests serve themselves from
various dishes displayed on a table or sideboard.
Ethnic Of, relating to, or characteristic of a sizable group
of people sharing a common and distinctive racial,
national, religious, linguistic, or cultural heritage.
Being a member of a particular ethnic group,
especially belonging to a national group by heritage
or culture but residing outside its national
boundaries
Bistros A small bar, tavern, or nightclub.
A small, informal restaurant serving wine.
Banquet A ceremonial dinner honoring a particular guest or
occasion.
Brasserie A brasserie is a café doubling as a restaurant and
serving single dishes and other meals in a relaxed
setting.
Bistro A bistro is a familiar name for a café serving
moderately priced simple meals in an unpretentious
setting.
1. Explain in your own words about the various types of restaurants.
2. Give a brief note about the fast-food restaurants.
3. What are casual-dinning restaurants? Explain a few in detail.

Food and Beverage
Service - I
4. Explain in detail about the staff organization in hotel industry.
5. What are the duties and responsibilities of the restaurant staffs?
CHECK YOURPROGRESS - ANSWER
1. A restaurant is a commercial outfir which specializes in the
preparation of quality food and to serve them to satisfy the
customers’ demand.
2. Restaurants are generally classified into three groups. They are
quick service (fast-food) restaurants, mid scale restaurants and
upscale restaurants.
3. Cafés and cofeeshops are informal restaurants offering a range
of hot meals and made-to-order sandwiches. Coffeehouses are
casual restaurants without table service that emphasize coffee
and other beverages with sandwiches.
4. Food and Beverage Service Manager is the head of the the food
and beverage service department. The F&B Service Manager is
responsible for budgeting, compiling new menus, quality control
and manpower development.
5. Pubs were primarilydrinking establishments with food in a
decidedly secondary position.
2.11 REFERENCES
1. Sudan Amrik Singh (2002), Restaurant Management, Anmol
Publications.
Service, Elbs.
3. Loftus David (2007), Restaurant Notes, Ryland Peters & Small.
4. Sudhir Andrews (1980), Food and Beverage Service Manual,
Tata McGraw Hill.

LESSON 3
WAITER
CONTENTS
3.1 Introduction
3.2 Waiter
3.3 Status of a Waiter
3.4 Attributes of a Waiter
3.5 Undesirable Qualities of a Waiter
3.6 Let us Sum Up
3.8 Key Words
3.10 References
In this lesson we shall discuss about the status and
attributes of a waiter. After completion of this lesson you will be able
to understand:
Ø Waiter and his duties
Ø Attributes of the waiter.
3.1 INTRODUCTION
A successful restaurant is one which the guests are anxious
to visit again, a place where they feel as comfortable as in their own
homes. This pleasant atmosphere is produced by courtesy; good
well-cooked food; advice in selecting from the available dishes; a
knowledge of how they are prepared; and quiet, efficient, but
unostentatious, service. It is by these amenities that both buyer and
seller are satisfied and goodwill of the business increased. At the
end of the visit the customer is made to feel that he got his money’s
worth in terms of both quality food and courteous service.
Good waiters are necessary to the success and development
of the hotel and catering industry. Waiters play an important part as,
in effect, an efficient salesman of food, one who assists materially in
merchandising and its accompanying services. Waiter is in direct
c ontac t with the guests and therefore much of catering
establishment’s success depends on the skills, interest and
personable qualities of the waiter. The waiters are prompted to
develop tact and initiative and by keeping their brains active and
reveal their personality.

Food and Beverage
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The English writer, Wilfred Gowers-Round, wrote a number of
‘Rules for Waiters’ that he called a ‘Manifesto.’
· A waiter's job is to serve and never to impose himself.
· The goal of waiting is inconspicuous but pleasing service.
· Waiters must be clean and smart and should never wear
cologne.
· Under no circumstances should a waiter ever touch a
diner.
· Wine glasses should never be filled too full.
· Unasked for advice should never be offered.
· If diners are content to pour the wine themselves, let
them.
· Unless asked, no plates should be removed until all have
been finished.
· Women diners should be afforded respect equal to men.
· While attending to the customer, the waiter should make
sure the diner’s coffee cup / water goblet, bread basket,
butter, sugar, cream and clean ashray are kept full at all
times.
· The bill should be placed on the table without ceremony.
· If the diner so desires, the waiter should carry the money
to the cash counter, pay the bill and return the balace to
the diner.
3.2 WAITER
Waiting staff, wait staff, or waitstaff are those who work at a
restaurant or a bar attending customers - supplying them with food
and drink as requested promptly and pleasantly.
The waiter is popularly known as a Steward or Commis-de-
Rang. A female who "waits" on tables is often called a waitress. The
gender-neutral server and collective waitstaff can also be used.
Some people prefer to use gender-neutral language, using
waiter indiscriminately for males and females, waitperson, server, or
waitron.
3.3 STATUS OF A WAITER
The duties of waiting staff include preparing tables (table
setting) for a meal, taking customers' orders, serving drinks and
food, and cleaning up before, during and after servings in a
restaurant. He must have knowledge of proper rules of etiquette in
order to furnish working service in either a formal or informal sitting.
Other task of a waiter includes:
1. Reports to Senior Captain / Captain to receive necessary
instruction for the shift and for any menu changes.

2. Has to attend briefings conducted by senior captain.
3. Sets the assigned tables and ensures that the services
area too is well-stocked with linen, silver, glassware,
china etc. Sets up any special displays that be used for
the meal period.
4. Greets guests and sometimes assists the host/ hostess in
seating guest. Fills water glasses, serves butter,
cocktails, answers questions about menu items and
makes suggestions about dishes and wine if the customer
requests or desires.
5. Takes orders on check, turns or gives over with
specification the order to the cooks with consideration to
the timing of the preceding courses. Picks up all food and
all other required items from various stations.
6. May carve meats, bone fish and prepare flaming dishes
or desserts at guest’s table. He may assist Senior
Captain for the same.
7. May serve guests from plates to the guest’s table.
8. Other tasks to be performed as determined by
establishment from time to time.
9. Replenishes wine, water, butter, and bread as and when
required.
10. Observes the guests in order to anticipate any additional
request and to perceive when the meal has been
completed.
11. After all the guests have finished each course and before
the next one is served, the waiter/ waitress should
remove all soiled dishes or ensure that the assistant
stewatard does it.
12. When guests have finished the meal, the table is cleared
and reset and ready for the next customer.
13. Performs other tasks as directed by the supervisor.
Depending on the restaurant, other less common duties may
be required, such as singing birthday songs to customers who are
celebrating a birthday. A theme restaurant may even require staff to
dance (e.g. Joe's Crab Shack). There are now event caterers that
outsource waiting staff to events and specific functions. Silver
service staffs are specially trained to serve at banquets or high-end
restaurants. They follow specific rules of service and it is a skilled /
specialized job. They generally wear black and white with a long,
white apron (extending from the waist to ankle).
Waiter
3.4 ATTRIBUTES OF AWAITER
The quality of service staff in any establishment reflects the
quality of the establishment itself. No matter how good the food and
ambience are, poorly trained, untidy or rude staff can antagonize
customers. On the other hand, if the staffs are well-trained and

Food and Beverage
Service - I
efficient, they can, to a certain extent, make up for other
shortcomings in the services provided.
1)
·
Personal Hygiene and Appearance
All members of the staff should be well-groomed and clean
at all times, as this gives them a sense of well-being and
confidence to do their job efficiently.
· The hands of the waiting staff should be given special
attention, as they are constantly under the scrutiny of the
guests. Nails should be trimmed, and kept clean. Playing
with one's hair and face should be avoided.
· Chewing gum should be avoided in all public areas of the
hotel.
· Minimum jewellery should be worn by the service staff. A
wrist watch, finger ring and plain earrings (for girls only)
should be permitted.
· If an employee has a skin problem, a doctor should be
consulted immediately
· Uniform should be clean and well-pressed. Shoes should
be properly polished and well-fitting.
2) Good Conduct
All service staff should be well-mannered and respectful to
guests, and to senior members of the staff. They should be
calm and pleasant, even in the most tiring circumstances. They
should be able to satisfactorily solve any problem that may
arise. In case of difficulty, a senior and experienced member of
the staff should be consulted. Tact, punctuality and honesty
are admirable qualities among service personnel.
3) Good Memory
A good memory helps to improve performance. It also
helps the service personnel to attend to small but important
details such as remembering a guest's name or his likes and
dislikes regarding food and beverage.
4) Observation
A keen sense of observation and an eye for detail will help
a member of the staff to be more efficient at his job. An ability
to correctly judge people is definitely an advantage. A sense of
anticipation in the service industry is an invaluable quality. The
ability to anticipate what a guest or the management needs,
even before it is asked for creates a very good impression.
5) Concentration and Skill
Waiting at a table requires concentration and skill. Service
staff should develop a sense of urgency in the performance of

their duties. Good service may not be commented upon, but
bad service is surely noticed and talked about. Service should
be prompt without the show of haste.
6) Salesmanship
Food and beverage service personnel are technical
salespersons; hence they should have a thorough knowledge
of the proper presentation and service of all the food and
beverages served in the establishment. Waiters should be kept
informed by their superiors of deletions or additions to the
menu.
7) Ability to Assume Responsibility
All service staff should be able to cope up with the
demands of the job and possess the ability to assume
responsibility. They should be loyal to their employers,
responsible to the guests and friendly towards their fellow
workers. They should not consider any job as menial, and
should be willing to perform all kinds of jobs efficiently. This will
help the service staff to grow in their careers and at the same
time enhance the image of the establishment in the eyes of the
guests.
8) Maximise Revenue
Cutting down on costs and maximising the revenue of the
establishment should be of prime objective to all members of
the staff, even to those in junior positions.
9) Punctuality
Punctuality is all-important. If staff is continually late for
duty, it shows a lack of interest in his work and a lack of
respect for the management and customers.
10) Local Knowledge
In the interest of customers, the staff should have a certain
knowledge of the area in which they work so that they may be
able to advise the guests on the various forms of entertainment
offered, the best means of transport to places of interest and
so on.
11) Personality
Staff must be tactful, courteous, good humoured and of an
even temper. They must converse with the customer in a
pleasing and well-spoken manner and the ability to smile at the
right time.
Waiter

Food and Beverage
Service - I
12) Attitude to Customers
The correct approach towards the customer is of the
utmost importance. The staff must not be servile, but should
anticipate the customer's needs and wishes. A careful watch
should be kept on customers at all times during the service
without staring. Care should always be taken when dealing
with difficult customers. (There is really no such thing as a
'difficult' customer – they are normal people whom one is
uncertain how to deal with.) Staff should never argue with
customers as this will only aggravate the situation. All
complaints should he referred to someone in authority in the
food service area.
13) Honesty
This is all-important for the staff in dealings with both the
customer and the management. If there is trust and respect in
the triangle of staff, customer and management relationships,
then there will be pleasant work atmosphere which encourages
efficiency and a good team spirit among the food and beverage
service operators.
3.5 UNDESIRABLE QUALITIES OF A WAITER
i) Forgetting to great the arriving customer pleasantly.
ii) Letting guests seat themselves, inspite of being present near
the table and not otherwise engaged.
iii) Refusing to assist a guest or seating a guest at a dirty table.
iv) Serving from the wrong side, when it is possible to serve from
the correct side
v) Not setting tables properly and placing empty sugar bowls /
cruet sets on the table.
vi) Forgetting to say 'Pardon me', or 'Excuse me, sir / madam, if a
mistake has been made.
vii) Being too familiar with guests. This could lead to embarrassing
situations.
viii) Gathering in groups in operational areas and talking loudly and
showing signs of irritability with other members of the staff.
ix) Leaving fingerprints on crockery / glassware or making a noise
by clattering the service equipment.
x) Keeping the side station dirty or using torn or stained linen.
xi) Forgetting a dish that has been ordered, or serving wrong
accompaniments.
xii) Overfilling water glasses or leaving them empty or leaving dirty
ashtrays on an occupied table.
xiii) Being inattentive to a guest's needs, for example, forgetting
special instructions from the guest, such as less chillies or no
onions in the food

xiv) Using cold plates for hot food and hot plates for cold food.
xv) Touching food with one's hands.
xvi) Not following the rules of quality waiting at table.
xvii) Soliciting tips or questioning the amount of tips.
Waiter
CHECK YOUR PROGRESS
1. What is a manifesto?
2. Who is called as Waiter in a hotel?
3. List any three attributes that are relevant to a Waiter.
3.6 LET US SUM UP
A successful restaurant is one which the guests are anxious
to visit again. Good waiters are necessary for the success and
development of the restaurant. Waiter is in direct contact with guests
and therefore much of restaurant’s success depends on the skills,
interest and personal qualities of the waiter.
The waiter is also known as a Steward or Commis-de-Rang.
The duties of waiter include preparing tables (table setting) for a
meal, taking customers' orders, serving drinks and food, and
cleaning up before, during and after servings in a restaurant.
The quality of service staff in any establishment reflects the
quality of the establishment itself. The important qualities of a waiter
are: p ersonal hygiene a n d appearance, g ood conduct, good
memory, observation, concentration and skill, s alesmanship, ability
to assume responsibility, m aximise revenue, p unctuality, l ocal
knowledge, personality, attitude to customers, honesty, etc.
1. Visit a near by restaurant and take a note of the attributes of a
waiter who is serving food to a customer.
2. Visit another restaurant and take a note of the undesirable
attributes of a waiter who serve food to the customers.
3.8 KEY WORDS
Unostentatious Not elaborate or showy, as in appearance or style
Amenities Features that add to a property's desirability, such
as modern appliances and fixtures
Tact The sense of touch
Etiquette The practices and forms prescribed by social
convention or by authority.
Perceive The process, act, or faculty of perceiving
Antagonise To incur the dislike of; provoke hostility or enmity

Food and Beverage
Service - I
3.9 QUESTIONS FOR DISCUSSION
1. List the basic rules of the Waiters described by Wilfred Gowers-
Round.
2. Enumerate briefly about the status of a Waiter in a hotel industry.
3. Explain in detail about the attributes of a Waiter.
4. List out the undesirable qualities of a Waiter.
1. The rules formulated by Wilford Gowers-Round for Waiters are
called a manifesto.
2. A Waiter is one who waits on tables, often at a restaurant or a
bar to attend customers – supplying them with food and drink as
requested.
3. i) Personal Hygiene and Appearance
ii) Good Conduct and
iii) Good Memory
3.10 REFERENCES
1. A C Marshall, John Fuller, A J Currie (1965), The Waiter, Barrie
and Jenkins
2. Lora Arduser (2005), The Waiter & Waitress and Waitstaff
Training Handbook: A Complete Guide, Atlantic Publishing
Company.

LESSON 4
RESTAURANT OPERATING EQUIPMENTS
CONTENTS
4.1 Introduction
4.2 Service Equipments
4.3 Glassware
4.3.1 Types of Glassware
4.3.2 Handling of Glassware
4.4 Chinaware
4.4.1 Chinaware Serving Items
4.4.2 Handling of Chinaware
4.5 Tableware
4.5.1 Special Tableware
4.5.2 Stainless Steel
4.5.3 Handling of Tableware
4.6 Tables and Chairs
4.7 Side Station / Dummy Waiter
4.8 Trolleys
4.9 Linen
4.9.1 Table Cloths
4.9.2 Slip Cloths or Naperones
4.9.3 Napkins or Serviettes
4.9.4 Buffet Cloths
4.9.5 Trolley Cloths and Sideboard Cloths
4.9.6 Waiter’s Cloths or Service Cloths
4.10 Equipment Handling
4.10.1 Measures to Avoid Breakages
4.10.2 Do's and Dont's of Equipment Handling
4.10.3 Sanitation Standards in Handling
Service Equipment
4.11 Let us Sum Up
4.13 Key Words
4.15 References
In this lesson we shall discuss about the restaurant operating
equipments. After completion of this lesson you will be able to
understand:
Ø Food and beverage service equipments needed for table
setting such as glassware, chinaware and table ware
Ø Furnitures, fixtures and linen
Ø Safe handling of equipments.

Food and Beverage
Service - I
4.1 INTRODUCTION
The operating equipments used in hotels / restaurants play
an important role in attracting customers. The restaurant operating
equipments include service equipments, furnitures, fixtures and linen
all of which squarely reflects the standard and style of the restaurant.
The atmosphere of a restaurant is largely affected by the kind of
furniture used.
The furniture should be utilitarian and elegant to look at. Very
often by using different materials, designs and finishes and by
careful arrangement, one can change the atmosphere and
appearance of the food service area to suit different occasions.
4.2 SERVICE EQUIPMENTS
Elegant and attractive serviceware, colourful and clean
dishes, quality plates and glassware add to the decor of a restaurant.
However, several factors have to be considered while selecting the
equipment.
· Standard of the restaurant
· Types of service
· Décor and theme of the restaurant
· Type of clientele
· Durability of equipment
· Ease of maintenance
· Availability when stocks runout for replacement
· Storage
· Flexibility of use
· Price factors
· Standardization
A hotel / restaurant should be well stocked with appropriate
equipment to provide quality service. For multipurpose use and to
cut down costs, most hotels / restaurants standardise equipment in
terms of size and colour.
Food and beverage service equipment may be divided into
glassware, chinaware and tableware which are further subdivided
into flatware, cutlery and hollowware.
4.3 GLASSWARE
Glassware refers to glass and drinkware items besides
tableware, such as dishes, cutlery and flatware, used to set a table
for eating a meal. The term usually refers to the drinking vessels,
unless the dinnerware is also made of glass. The choice of the right
qulity glass is a vital element if the cocktail is to be invitingly
presented and give satisfaction to the consumer. Well designed
glassware combines elegance, strength and stability, and should be
fine and smooth rimmed and of clear glass.

4.3.1 Types of Glassware
Many standard patterns and sizes of glassware are available
to serve each drink. Most glass drinking vessels are either tumblers,
flat-bottomed glasses with no handle, foot, or stem; footed glasses,
which have a bowl above a flat base, but no stem; or stemware,
which have a bowl on a stem above a flat base. Neither a tumbler,
footed, nor a stem, yard (beer) is a very tall, conical beer glass, with
a round ball base, usually hung on the wall when empty.
GLASSWARE
Collins Glassware
A Collins glass is a glass tumbler, holding 240 to
350 ml, used to serve a mixed drink, named after
Tom Collins. This glass is somewhat narrower, and
holds less than the similar highball glass.
Highball Glass
A highball glass is a glass tumbler, holding
between 8 and 12 fluid ounces (240 to 350 mL),
used to serve a mixed drink, or highball. This glass
is taller than an Old-Fashioned glass, and shorter
than a Collins glass.
Shot Glass
It is a small glass used for measuring or serving up
to three ounces of liquor. Modern shot glass holds
a thicker base and sides than the whiskey glass.
Restaurant
Operating
Equipments
Pint Glass
A pint glass is a drinking vessel holding an imperial
pint (568 ml) of liquid and is usually used for beer.
Three common shapes of pint glass are found
(conical, jug, and flared top), though others are
available. Pints are considered good for serving
stouts, porters and English ales
Pilsner Glass
A pilsner glass is a glass used to serve many types
of light beers, but is intended for its namesake, the
pilsner. Pilsner glasses are generally smaller than
a pint glass, usually in 250 ml or 330 ml sizes.
They are tall, slender and tapered. Wheat beer
glasses are often mistakenly referred to as pilsner
glasses, but a true pilsner glass has an even taper
without curvature. Pilsner glasses are made to
showcase the color, effervescence, and clarity of
the pilsner, as well as to maintain a nice head.

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Beer Stein
A beer stein is a traditionally-German beer tankard
or mug, made of pewter, silver, wood, porcelain,
earthenware or glass; usually with a hinged lid and
levered thumblift.
Flute Glass
A flute glass is the preferred serving vessel for
Belgian lambics and fruit beers. The narrow shape
helps maintain carbonation, while providing a
strong aromatic front. Flute glasses display the
lively carbonation, sparkling color, and soft lacing
of this distinct style
Goblet or Chalice
Chalices and goblets are large, stemmed, bowl-
shaped glasses adequate for serving heavy
Belgian ales, German bocks, and other big sipping
beers. The distinction between goblet and chalice
is typically in the glass thickness. Goblets tend to
be more delicate and thin, while the chalice is
heavy and thick walled.
Snifters
Typically used for serving brandy and cognac, a
snifter is ideal for capturing the volatiles of aromatic
beers, such as Belgian ales, India pale ales,
barleywines and wheat wines. The shape helps
trap the volatiles, while allowing swirling to agitate
them and produce an intense aroma.
Wheat Beer Glass
A wheat beer glass is a glass used to serve wheat
beer, known also as Weizenbier or Weibbier. The
German glass generally holds 500 millilitres with
room for foam or "head". It is much taller than a
pint glass. It is very narrow at the bottom and
slightly wider at the top. In other countries such as
Belgium, the glass may hold 250 ml or 330 ml. The
tall glass provides room for the often thick, fluffy
heads produced by the style, which traps aromas
and is visually pleasing.
Tulip Glass
A tulip glass not only helps trap the aroma, but also
aids in maintaining large heads, creating a a visual
and olfactory sensation. The body is bulbous, but
the top flares out to form a lip which helps head
retention. It is recommended for serving Scottish
ales, barleywines, Belgian ales and other aromatic
beers.

Cocktail Glass
A cocktail glass, martini glass, or champagne
glass, or stem cocktail glass, is a drinking glass
with a cone-shaped bowl (the tip of the cone
forming approximately a 90 degree angle in the
cross section) on a stem above a flat base, used to
serve a cocktail or champagne. As with other
stemware, the stem allows the drinker to hold the
glass without affecting the temperature of the drink.
One variation is the double martini glass which is
taller and wider at the opening than a standard
martini glass
Restaurant
Operating
Equipments
Red Wine Glasses
Glasses for red wine are characterized by their
rounder, wider bowl, which gives the wine a chance
to breathe. Since most reds are meant to be
consumed at room temperature, the wider bowl
also allows the wine to cool more quickly after hand
contact has warmed it. Red wine glasses can have
particular styles of their own, such as:
· Bordeaux glass: Tall with a wide bowl, and is
designed for full bodied red wines like
Cabernet and Merlot as it directs wine to the
back of the mouth.
· Burgundy glass: Larger than the Bordeaux
glass, it has a larger bowl to accumulate
aromas of more delicate red wines such as
Pinot Noir. This style of glass directs wine to
the tip of the tongue.
White Wine Glass
White wine glasses are generally narrower,
although not as narrow as champagne flutes, with
somewhat straight or tulip-shaped sides. The
narrowness of the white wine glass allows the
chilled wine to retain its temperature for two
reasons;
· The reduced surface area of the glass (in
comparison to red wine glasses) means less
air circulating around the glass and warming
the wine.
· The smaller bowl of the glass means less
contact between the hand and the glass, and
so body heat does not transfer as easily or as
fast to the wine.

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Champagne Flutes
Champagne flutes are characterised by a long
stem with a tall, narrow bowl on top. The shape is
designed to keep sparkling wine attractive and
inviting during its consumption. The glass is
designed to be held by the stem to help prevent the
heat from the hand warming up the champagne.
The bowl itself is designed in a manner to help
retain the signature carbonation in the beverage.
This is achieved by reducing the surface area at
the opening of the bowl. Champagne flutes are
often used at formal engagements, such as award
ceremonies and weddings.
SherryGlass
A sherry glass is a drinkware generally used for
serving aromatic alcoholic beverages, such as
sherry, port, aperitifs and liqueurs, and layered
shooters. An ISO-standard sized sherry glass is
120 ml. The copita, with its aroma-enhancing
narrow taper, is a type of sherry glass.
Coupette Glass
A modified version of the cocktail glass. Used for
serving drinks where the rim of the glass is
required to be coated in either sugar or salt or any
other condiments used to make some of the more
exotic drinks such as margaritas.
Pitcher
This larger container usually has a handle and a lip
or spout for pouring the contents into several
glasses. Available in glass or plastic. Generally
used for serving beer for a beer keg for draft beer.
Old Fashioned Glass
The Old-Fashioned glass, rocks glass, or "lowball",
is a short tumbler used for serving liquor "on the
rocks", meaning over ice, or cocktails having few
ingredients. It is named after the old fashioned
cocktail, traditionally served in such a glass. A
White Russian is traditionally served in the Old
Fahioned Glass.

Yard Glass
A yard (or yard glass) is a very tall glass used for
drinking beer; a yard (or yard of ale) also refers to
the (variable) quantity of beer held by such a glass.
The glass is approximately 1 yard long (hence the
name), and holds 2 imperial pints (1.14 litres) of
liquid. The glass is shaped with a bulb at the
bottom, and a widening shaft which constitutes
most of the height. Because the glass is so long
and in any case does not usually have a stable flat
base, it is hung on the wall when not in use.
Restaurant
Operating
Equipments
Coffee-Mug
Almost a smaller version of the beer mug, made of
thick heavy glass and used for coffee
Irish Coffee Cup
A uniquely shaped glass with a handle that is used
to serve any hot beverage such as Spanish coffee
or cocoa.
4.3.2 Handling of Glassware
1. Glassware is highly fragile and most delicate and
expensive: hence atmost care has to be taken while
handling glass equipments.
2. Glasses are normally stored in a glass pantry and should
be placed upside down in single rows on paper-lined
shelves, to prevent dust settling in them.
3. Tumblers should not be stacked inside one another as
this may result in heavy breakages and accidents.
4. The appearance of the drink mainly depends on the glass
and therefore, the glass should be sparkling clean and
attractive in shape and style.
5. When glassware is machine or hand washed, each
individual item must be polished and dried with a glass
cloth made of linen, as water leaves stains on the
glasses.
6. Glasses whether clean or dirty have to be handled by the
base or stem, since the finger prints left on the glass
necessitates polishing.
4.4 CHINAWARE
China is a term used for crockery whether bone china
(expensive and fine), earthenware (opaque and cheaper) or vitrified
(metallised). Most catering crockery used nowadays tends to be

Food and Beverage
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vitrified earthenware, which is very durable and haven been
strengthened. Crockery is also usually given rolled edges to make it
more chip resistant.
Chinaware is made of silica, soda ash, and china clay, glazed
to give a fine finish. Chinaware can be found in different colours and
designs which are always coated with glaze. Chinaware is more
resistant to heat than glassware. There are various classification of
catering china. They are:
Porcelain Porcelain is a ceramic material made by heating
selected and refined materials, which often includes
clay of kaolinite clay, to high temperatures. The raw
materials for porcelain, when mixed with water, form a
plastic body that can be worked to a required shape
before firing in a kiln at temperatures between 1200°C
and 1400°C. The toughness, strength, and
translucence of porcelain arise mainly from the
formation of glas s at high temperatures and the
mineral mullite within the fired body.
Bone China Bone china is porcelain made of clay mixed with bone
ash. This is very fine, hard china that is very
expensive. The decorations are to be found under the
glaze only. The price of bone china puts it out of reach
of the majority of everyday caterers, and only a few of
the top class hotels and restaurants would use it. The
range of design, pattern and colour is very wide and
there is something to suit all occasions and situations.
Earthenware Earthenware may sometimes be as thin as bone
china and other porcelains, though it is not translucent
and is more easily chipped. Earthenware is also less
strong, less tough, and more porous than stoneware,
but its low cost and easier working compensate for
these deficiencies. Due to its higher porosity,
earthenware must usually be glazed in order to be
watertight.
Stoneware Stoneware is a hard pottery made from siliceous
paste, fired at high temperature to vitrify (make
glassy) the body. Stoneware is heavier and more
opaque than porcelain. The usual color of fired
stoneware tends to be grayish, though there may be a
wide range of colors, depending on the clay. It has
been produced in China since ancient times and is the
forerunner of Chinese porcelain.
4.4.1 Chinaware Serving Items
There are wide ranges of chinaware serving items and their
sizes vary according to the manufacturer and the design produced.
Recent developments in chinaware include the ovenproof ware
(dishes, casserole and cocotte dishes), which allow food to be
brought straight from the oven to the table.

Restaurant
Operating
Equipments
Figure 4.1 Chinaware
4.4.2 Handling of Chinaware
Whatever quality of china or crockery is used, the most
important thing to ensure is that it is washed, rinsed and dried
correctly to ensure that no dirt, stains or streaks appear.
1) Chinaware has a high breakage rate and, therefore,
needs careful handling.
2) They should be stored on shelves in piles or stakes of
approximately two dozen each. Any higher may result in
their toppling down.
3) They should be stored at a convenient height for placing
on, and removing from the shelves to avoid accidents.
4) Chinaware should be kept covered to prevent dust and
germs settling on it.
5) Chipped and cracked items harbor germs and should,
therefore, not be used and disposed off carefully.
4.5 TABLEWARE
Tableware includes the dishes, glassware, cutlery, and
flatware eating utensils (knives, forks, and spoons) used to set a
table for eating a meal. The nature, variety, and number of objects
varies from culture to culture, and may vary from meal to meal as
well. Tableware may be categorised as follows:
Flatware Flatware denotes all forms of spoon and fork.
Flatware, especially that used by most people when
they eat informally, is usually made of stainless steel.
Cutlery Cutlery refers to knives and other cutting instruments.
Holloware Holloware refers to table service items such as sugar
bowls, creamers, coffee pots, teapots, soup tureens,

Food and Beverage
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hot food covers, water pitchers, platters, butter plates
and other metal items excluding flatware and cutlery.
Figure 4.2 Flatware and Cutlery
4.5.1 Special Tableware
There is almost an unlimited range of flatwar, cutlery and
hollowware in use in the catering industry. Apart from the familiar
knife, fork, spoon, vegetable dishes and lids, entrée dishes and lids,
soup tureens, teapot, hotwater jugs, sugar basins there are a
number of specialist items of equipment available for use with
specific dishes. Some common specialist equipments are listed
below:
Special Tableware
Siver Tea Tong
The silver tea tongs (called also silver sugar
tongs or silver sugar nips) are used for lifting
sugar cubes from the sugar bowls and add
to tea cups. The basic forms in which they
were made are:
· fire tongs, of two arms joined at one end
by a pivot
· scissors tongs, of two arms pivoting at
the centre, in the form of a pair of
scissors (tea tongs or sugar nips)
Ends of tongs may be serrated.

Asparagus Holder
The asparagus holder is an utensil for a
diner to hold a single stalk of asparagus. It is
made of a single strip of metal, bent in the
form of U-shaped tongs, with a small square
plate at each end to grip the stalk.
Pastry Slicer
Pastry slicer is used for serving pastries
(portion of gâteau)
Pastry Fork
Pastry fork is a small fork designed for
eating pastries and other desserts while
holding a plate. It is typically designed so
that it can be used with the right hand, while
the left hand holds the plate. It therefore has
the left side widened to be used like a knife
to cut the food when pressed down on the
plate. Left-handed pastry forks have the right
side widened instead. This fork may also be
used to lift fruit pieces from the plate.
Restaurant
Operating
Equipments
Oyster Fork
A fork used for picking up shellfish cocktail
or oysters. This fork is shaped like a regular
fork, but it slightly smaller and the tines are
curved outward.
Lobster Pick
This long, narrow utensil is used to pull
every shred of meat from the hard-to-reach
cavities (such as the legs) of lobsters and
crabs. The tip of a lobster pick can either be
pointed or in the shape of a tiny, two-prong
fork.
Snail Tong and Snail Fork
Small, spring-operated tongs used to hold
hot snail shells while extracting the snail.
Unlike most tongs, these open by squeezing
the handles. When the pressure is released,
the tongs snap securely around the snail
shell.
Snail Dish
It is a round dish with two ears having six
indentations to hold portion of six snails.

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Skewers
A long, thin, pointed rod that comes in
various sizes. Skewers are made of metal or
wood; the former often has a ring at one
end. They're most often used to hold meat in
place during cooking/ serving, as well as to
skewer meat and vegetables to be grilled for
shish kebab. The best skewers are square
or flat-shaped that hold food securely when
moved. Usually made of stainless steel.
Ice-cream Scoop
It is used to remove ice cream from a carton
or other container while forming the ice
cream into a ball or oval shape. Ice-cream
scoops come in several styles and sizes.
The simplest is a plain metal scoop- or
spade-shaped utensil. Next comes one
shaped like a half-globe or oval with a
spring-action lever in the handle. When
squeezed, the lever moves an arc-shaped
blade across the scoop's interior and ejects
the ice-cream ball. The nonstick-style scoop
has antifreeze sealed inside.
Nutcracker
It is a tool for cracking hard nutshells,
usually consisting of two hinged metal arms
between which the nut is squeezed.
4.5.2 Stainless Steel
Stainless steel flatware and culery is available in a variety of
grades. Use of stainless steels and super stainless steels is
expanding in a variety of markets. Stainless steels have higher
resistance to oxidation ( rust) and corrosion in many natural and
man made environments; however, it is important to select the
correct type and grade of stainless steel.
Stainless steel is finished by different degrees of polishing:
high polish finish, dull polish finish and a light grey matt, non
reflective finish, etc.
Stainless steel's resistance to corrosion and staining, low
maintenance, relative inexpense and familiar luster make it an ideal
base material for tableware. Stainless steel neither tarnishes nor
stains. It resists scratching far more than other metals and may,
therefore, be said to be more hygienic.

4.5.3 Handling of Tableware Restaurant
Operating
i) Storage of cutlery and flatware is very important. Each item
has to be stored in the boxes or drawers lined with baize to
prevent the items being scratched
Equipments
ii) They should be stored in cupboard or room which can be
locked.
iii) Cutlery and flatware may be stored in cutlery trollies.
4.6 TABLES AND CHAIRS
The size and shape of tables depends entirely on the
availability of space and the kind of service envisaged. Normally
three types of tables are used. They are round, rectangular and
square.
Figure 4.3 Restaurant Tables
The height of the table irrespective of the shape should be 75
cm from the floor level. The diameter of a round table to seat four
people should be approximately 92 cm. The size of a square table to
seat two people should 76 cm sq and 92 cm square to seat four
people. The size of rectangular table to seat four people should be
137 cm x 76 cm. Commercial table tops come in a variety of
materials: wood, metal, stone, tile and melamine. Many restaurant
table tops are available with edged finishes to prevent scuffs and
dents.
In some expensive tables, another table top is placed with
revolving facility, on top of which the food is placed where th guests
can rotate revolving top and serve himself, if he chooses to.
Chairs
Chair are available in various shapes, colours and sizes to
suit all occasions. Because of the wide ranges of style, chairs come
in varied height and width. However the dimension of chairs should
be relative to table dimensions. The average height of the chair
should be 92 cm. The seat should be 46 cm from the floor and 23 cm
from the top of the table. This would enable guests to sit and eat
comfortably, without their legs touching the underside of the table.

Food and Beverage
Service - I
Figure 4.4 Restaurant Chairs
4.7 SIDE STATION / DUMMY WAITER
The side station is also called the dummy waiter or service
console. This is a very important piece of furniture in a restaurant. It
is used by the service staff for keeping all the service equipment at
one place. It is also used as a landing table for the dishes picked up
from the kitchen enroute to the table and the dirty dishes from the
guest's table to the wash-up area. For the convenience of the service
staff, the side station should be strategically located in a restaurant.
The side station should be kept clean and presentable as it can be
seen by the guests.
Figure 4.5 Side Station
station.
The following service equipment can be stored in a side
Salvers Creamers Wine chiller and stand
Coffee pots Teapots Ice buckets and tongs
Finger bowls Cruet sets Sugar bowl; and tongs
Soup ladles
Cigar cutters
Butter dishes
Bread baskets
Bottle and wine openers
Bud vases
Candle holders Wine cradle Toothpick stand
Straw stand Pot holders Drip bowls

The style and design of the side board varies from
establishment to establishment. It depends upon:
· The style of service and menu offered.
· The number of waiters working from one sideboard
· The number of tables to be served from one
sideboard
· The amount of equipment it is expected to hold.
Figure 4.6 Old Fashioned Side Station
It is essential that the side board is of minimum size and
portable so that it may be moved, if necessary. If the sideboard is too
large for its purpose, then it takes up space which could be used to
seat more customers. The top should be of heat resistant material
which can be easily washed down. After service, the sideboard is
either completely emptied out or restocked for the next service.
Restaurant
Operating
Equipments
4.8 TROLLEYS
The various trolleys used in the food and beverage service
outlets are:
1) Gueridon orFlambe Trolley
Figure 4.7 Flambe Trolley

Food and Beverage
Service - I
A gueridon or flambe trolley is a small mobile trolley that can be
placed alongside the guest's table. It consists of one or two
burners, a gas cylinder and a work and storage space for plates
and cooking equipment. Using this trolley, the food is flambed at
the guest's table. Only skilled and well rained waiters are
allowed to handle this service as there is the risk of spoiling food
by overcooking it, and of the flame causing a fire in the
premises.
2) Room Service Trolley
This trolley is known for its versatility. It is used for the service to
guests in their rooms. The waiter sets up the meal and covers
on the trolley and wheels it into the guest's room. This trolley
may also be used as a dining table in the privacy of the guest's
room. Beneath the trolley top, provision is made for mounting a
hot case to keep the food warm.
Figure 4.8 Room Service Trolley
3) DessertTrolley
This trolley serves as a visual aid to selling desserts. Guests are
more likely to order a dessert if they can see what is available,
particularly if it is well presented. Some dessert trolleys are
refrigerated. Gateaux, pastries, jellies, tarts, pies, flans and
souffles can be served from a dessert trolley.
Figure 4.9 Dessert Trolley

This trolley has several shelves and the bottom shelf is reserved
for plates, cutlery, linen and other service equipment. A glass or
transparent trolley top makes it easy for guests to select a
dessert of their choice.
4) Hors d'oeuvre Trolley
A hors d'oeuvre is the first course of a menu usually consisting
of a selection of small items of egg, fish, meat, fruit and
vegetables in pungent dressings. This hors d'oeuvre trolley is
used to carry variety of appetizers. This trolley is probably the
least popular in India, as a majority of guests are not too keen
on hors d'oeuvre as a starter. They prefer soups instead.
However, this trolley can be used to popularise the special
dishes that are introduced in the restaurant from time to time.
5) Carving Trolley
It is used for carving joints of meat at a guest's table. This trolley
is seldom used in India.
Restaurant
Operating
Equipments
4.9 LINEN
Linens are fabric goods, such as tablecloths, napkins and slip
cloths. Linen is a material made from the fibers of the flax plant.
Originally, many, such as bed sheets and tablecloths, were made of
linen. Today, the term "linen" has come to be applied to all related
products even though most are made of cotton, various synthetic
materials, or blends. The main items of linen normally found in a
restaurant are: tablecloths; slipcloths; buffet cloths; trolley and
sideboard cloths; and waiter’s cloths or service cloths.
4.9.1 Table Cloths
Table linens made from cotton or linen are not only more
absorbent but also last longer. The fibers don't pill or pile as easy as
with synthetic table linens and they don't become shiny when
exposed to an iron's heat. Egyptian cotton and Irish linen are
considered the finest materials for table linens because of their long,
durable fibers. White is the most popular color for table linens
because it's considered formal. Table linens in off white or ivory are
also acceptable. A damask (woven) or embroidered pattern is a
perfectly acceptable table cloth.
Types of Tables Size of Tables Size of Table Cloths
Square table
Rectangular table
76 cm sq 92 cm sq
136 x 76 cm
137 x 137 cm 183 x 183 cm
183 x 137 cm
Round table 92 cm diameter 184 cm diameter
Figure 4.10 Tables and Table Cloths
Table cloths should be large enough to cover the top as well
as a portion of the legs of a table without interfering with the guest's

Food and Beverage
Service - I
comfort while he is seated at the table.The size of the tablecloth
varies according to the size of the table it is required to cover.
4.9.2 Slip Cloths or Naperones
These are designed to be laid over the tablecloth to protect it
from spillage and give it a longer life. Using a slip cloth reduces the
number of tablecloths used and thus reduces the cost of inventory
and laundry. Slip cloths may measure 1 metre square approximately.
Figure 4.11 Slip Cloth
4.9.3 Napkins or Serviettes
A napkin or serviette is a rectangle cloth or paper used at the
table for wiping the mouth while eating. It is usually small and folded.
Conventionally, t he napkin is folded and placed to the left of the
place setting, outside the outermost fork. In an ambitious restaurant
setting, it may be folded into elaborate shapes and displayed on the
empty plate. A napkin may also be held together in a bundle (with
cutlery) by a napkin ring. Alternatively, paper napkins may be
contained with a napkin holder.
Figure 4.12 Napkin Fold
Napkins may be of the same colour as tablecloths, or in a
colour that blends with the decor of the restaurant. Napkins should
be spotlessly clean and well-pressed. The ideal size for a napkin is
between 46 to 50 cm sq.

4.9.4 Buffet Cloths
For a buffet table, the minimum size of the tablecloth required
is 2 m x 4 m.
4.9.5 TrolleyCloths and Sideboard Cloths
These are usually made from tablecloths well worn and not
suitable for use on tables, mended by the housekeeping department
and folded to fit a sideboard or trolley.
4.9.6 Waiter’s Cloths or Service Cloths
A service cloth is a very important part of service equipment
as well as being part of the food server’s uniform. It must be kept
clean and ironed at all times and only used as a service cloth for
certain activities such as:
· Carrying hot plates
· Final polishing of plates
· Wiping small spills
· Brushing crumbs onto a service plate
· Wiping the undersides of the plates before placing plates
on the table.
Service cloths are also used by every waiter as protection
against heat and to keep uniforms clean.
Restaurant
Operating
Equipments
4.10 EQUIPMENT HANDLING
Management invests substantial amount in supplies and
equipment. Service staffs are, therefore, expected that these
equipment are handled gently and carefully. Staff should be
sanitation and safety conscious. Equipment should be handled in the
right spot stemmed glass by the stem, tumblers by the base, flatware
by the handle. Bowls should never be held by the rim, use
appropriate underliners. The thumb should never show on the plate.
When setting up cutleries, as well as glasswares, avoid leaving
finger marks by using trays or by securing them inside a cloth
napkin.
To prevent breakage, be conscious of the rules of
equipment handling. Breakages are usually caused by the following
factors:
1. Mechanical Impact -- results from object-to-object
collision. This is induced by stacking of glasswares and
chinawares, picking of glasses in bouquet, overloading of
buspans and trays, putting cutleries inside glasses.
2. Thermal Shock -- result of sudden change of
temperature. This happens when hot water is placed
inside a chilled / cold glass and vice versa, abrupt use of
glasswares after coming of the dishwashing machines,
heating chilled bowl in a microwave.

Food and Beverage
Service - I
3. Improper Handling and Misuse of Equipment -- using
the equipment for a purpose it was not intended for such
as using a glass to scoop ice, using knives for opening
cans, etc.
4. Inattentiveness or Absent-mindedness -- accidents
often occur when service personnel are absent-minded or
are inattentive in executing services especially when they
are carrying breakable equipment.
5. Environmental Factors – greasy / wet floor, slippery
floor, broken tiles, blind doors.
4.10.1 Measures to Avoid Breakages
• Use trays when serving and bussing.
• Proper system should be followed in stacking and storing
equipment.
• Use appropriate door for entry and exit. A separate door
for entering and eiting should be installed to prevent
collision.
• Use appropriate glass racks. Make sure that the glasses
are conviniently, but not tightly inserted in each rack.
• Buss out glasses separately from chinaware.
• Avoid overloading trays and buspans.
4.10.2 Do's and Dont's of Equipment Handling
1. Dump ice out of the glass; preheat the glass before
pouring hot water. Don't pour hot drinks in chilled or cold
glasses.
2. Stack dishes according to size and kind. Never stack too
high.
3. Handle stemmed glasses by the stem and tumblers by
the base. Never handle glasses in bouquet.
4. Remove glass / china from buspan one at a time. Don't
unload china, glasses at random.
5. Use ice scooper for scooping ice. Never use the glass for
scooping ice.
6. Never put cutlery into glasses, put them in appropriate
containers.
7. Make sure of an adequate back-up supply of glassware
for rush periods.
8. Always be on the lookout for cracked or chipped
glassware and remove them.
9. Never allow glass-to-glass contact on overhead racks,
keep distant from each other.
10. Never overload the tray / buspan. Load only what it can
conveniently accommodate.

1. Name somerestaurant operating equipments.
2. What the factors that need to be considered while selecting
service equipments?
3. List any five glassware.
4. What ‘China’ refers to in cookery?
5. Give some examples for tableware.
6. What is the standard height of the chair used in the restaurant?
7. What are the service equipments that can be stored in a side
station?
8. List any three trolleys that are used for food and beverage
service.
9. What are linens?
x 76 cm.
11. Never buss glasses in the sink. Buss them directly onto
divider racks.
12. Never stack glasses. Use trays and avoid over crowding
them to prevent breakage.
4.10.3 Sanitation Standards in Handling Service Equipment
1. Use clean and sanitized glasses, flatware, chinaware and
other equipment for service.
2. All service equipment must be wiped dry with clean cloths
to avoid watermarks. The cloths used for this purpose
must be segregated from other wiping cloths.
3. Bowls should be underlined with appropriate underliner
and never to be served with the finger touching the rim.
4. When serving straw serve them with their wrappers or in
their respective dispensers.
5. When serving additional utensils or napkin, place them in
a small plate to avoid direct contact with hand.
6. The thumb should be kept away from the plate to avoid
touching the sauce, meat or dish.
7. When setting up flatware and glasses, avoid leaving
finger marks; carry them in trays or with a cloth napkin.
8. Never serve food using cutleries that have fallen on the
floor.
9. To avoid contamination, food must be covered when it is
not served immediately.
Never serve utensils, cups, glasses or plates that are oily,
wet or with fingermarks, spots or lipstick mark.
Restaurant
Operating
Equipments
CHECK YOUR PROGRESS
10. What is the size of the table cloth used for a table of size 136 cm

Food and Beverage
Service - I
4.11 LET US SUM UP
The operating equipments used in hotels / restaurants play
an important role in attracting customers. The restaurant operating
equipments include service equipments, furnitures, fixtures and linen
all of which squarely reflect the standard and style of the restaurant.
Service equipments include attractive serviceware, clean
dishes, plates and glassware. Glassware refers to glass and
drinkware items besides tableware, such as dishes, cutlery and
flatware, used to set a table for eating a meal. Many standard
patterns and sizes of glassware are available to serve each drink
which includes Collins glassware, highball glass, shot glass, pint
glass, pilsner glass, beer stein, flute glass, goblet, snifters, wheat
beer glass, tulip glass, cocktail glass, red wine glass, white wine
glass, champagne flute, sherry glass, coupette glass, coffee-mug,
Irish coffee cup, pitcher, old fashioned glass, yard glass, etc.
Chinaware is made of silica, soda ash, and china clay, glazed
to give a fine finish. Chinaware is more resistant to heat than
glassware. There are various classifications of chinaware which
include porcelain, clay mixed with bone ash, earthenware,
stoneware, etc. Tableware includes the dishes, glassware, cutlery,
and flatware eating utensils (knives, forks, and spoons) used to set a
table for eating a meal. Special table ware include asparagus holder,
pastry slicer, pastry fork, oyster fork, lobster pick, snail tong and snail
fork, snail dish, skewers, ice-cream scoop, nutcracker, etc. Stainless
steel flatware and culery are available in a variety of grades.
Many different sizes and shapes of tables are used. They are
generally round, rectangular and square. Chair are available in
various shapes, colours and sizes to suit all occasions. The side
station is also called the dummy waiter or service console. This is a
very important piece of furniture in a restaurant. Various trolleys
used in the food and beverage service outlets are: gueridon or
flambe trolley, room service trolley, dessert trolley, hors d'oeuvre
trolley, carving trolley, etc.
Linens are fabric goods, such as tablecloths, napkins and slip
cloths. Linen is a material made from the fibers of the flax plant. The
main items of linen normally found in a restaurant are: tablecloths;
slipcloths; buffet cloths; trolley and sideboard cloths; and waiter’s
cloths or service cloths.
4.12 LESSON ENDACTIVITY
1. Familiarise with various types of glasses available in the
restaurants.
2. Practice setting up table for service.
4.13 KEY WORDS
Gâteau A cake or pastry, especially a light one filled with
custard, fruit, or nuts.

Silica A white or colorless crystalline compound, SiO2,
occurring abundantly as quartz, sand, flint, agate,
and many other minerals and used to manufacture
a wide variety of materials, especially glass and
concrete.
Glaze A coating, as of syrup, applied to food.
Flatware Refers to spoons and forks.
Cutlery Knives and cutting equipments.
Asparagus Tender, succulent, crispy stem used as a vegetabe
which arises from underground rhizome o f
asparagus plants.
Gueridon Flambe trolly consists of one or two burners and a
gas cyclinder. Used to flambé the food near the
guest table.
Pitcher Larger ontainer with a handle and lip or spout used
to supply beer in the bar.
Restaurant
Operating
Equipments
1. What are glassware? Give a brief description about the types of
glasswares used in restaurants.
2. Write in your own words how you will handle glasswares and
Chinawares.
3. Enumerate about the tables and chairs used in the restaurants.
4. Give a brief description about the side station.
5. What are the main items of linen found in a restaurant?
1. Restaurant operating equipments include service equipments,
furnitures, fixtures and linen.
2. The factors that need to be considered while selecting the
service equipment includes: standard of the restaurant, types of
service, décor and theme of the restaurant, type of clientele,
durability of equipment, ease of maintenance, availability when
stocks runout for replacement, storage, flexibility of use, price
factors and standardization.
3. i) Snifters
ii) Cocktail glass
iii) Coffee-mug
iv) Champagne flutes
v) Yard glass
4. ‘China’ is a term used for crockery whether bone China,
earthenware or vitrified.

Food and Beverage
Service - I 5. Dishes, glassware, cutlery, flatware and eating utencils such as
knives, forks and spoons are some of the examples of
tableware.
6. Standard height - 92 cm. Seat 46 cm from the floor and 23 cm
from the top of the table.
7. Salvers, creamers, wine chiller and stand, coffee pots, teapots,
ice buckets and tongs, finger bowls, cruet sets, sugar bowl and
tongs, soup ladles, butter dishes, bottle and wine openers, cigar
cutters,bread baskets, bud vases, candle holders, wine cradle,
toothpick stand, straw stand, pot holders and drip bowls are
some of the service equipments that can be stored in a side
statation.
8. i) Gueridon trolley
ii) Room service trolley
iii Desserttrolley
9. Linens are fabric goods, such as tablecloths, napkins and slip
cloths used in a restaurant.
10. 183 cm x 137 cm.
4.15 REFERENCES
1. Regina S. Baraban, Joseph F. Durocher (2001), Successful
Restaurant Design, John Wiley and Sons
2. Costas Katsigris, Chris Thomas, Design and Equipment for
Restaurants and Foodservice: A Management View,
Ser vice, Elbs.

LESSON 5
ANCILLARY DEPARTMENTS
CONTENTS
5.1 Introduction
5.2 Stillroom
5.2.1 Stillroom Staffs
5.2.2 Provisions Obtainable from Stillroom
5.2.3 Stillroom Equipments
5.3 Silver Room / Plate Room
5.4 Wash-Up Area
5.5 Hotplate Point
5.6 Spare Linen Store
5.7 Let us Sum Up
5.9 Key Words
5.11 References
In this lesson we shall discuss about the food and beverage
service areas. After completion of this lesson you will be able to
understand:
Ø Stillroom, its staffs, provisions receivable and
equipments available
Ø Silver room stock-ups
Ø Wash-up of soiled items
Ø Hotplate point, use of upboards and coordination
between various units and
Ø Spare linen store
5.1 INTRODUCTION
The ancillary department of the restaurant area includes
important units in the make-up of a catering establishement, acting
as the link between kitchen or food preparation units and the
restaurant or food service units. The service areas behind the scener
can also be termed as ‘back-of-house’.
The service areas are stocked with appropriate equipment,
depending on the style of operation. The service areas themselves
are some of the busiest units of a catering establishment, especially
during the service periods. In general, especially in large hotels, five
main service areas can be distinguished:

Food and Beverage
Service - I 1) Stillroom
2) Silver or plate room
3) Wash-up
4) Hotplate
5) Spare linen store
A well-structured layout of these areas is most important to
ensure even flow of work by the various members of staff. However,
the layout itself may vary with different catering establishments
according to their own needs.
5.2 STILLROOM
The main function of the still room is to prepare and provide
food items and equipments which are not catered for in any other
department (such as kitchen, larder or pastry). The actual daily work
carried out in the stillroom varies from one establishment to another
according to the type of meals offered and the size of the
establishment.
5.2.1 Stillroom Staffs
The still room is looked after by a still room supervisor, who is
responsible for the staffing, ordering of supplies from the main store
and effective control of these items when issued to various
departments. In most of the restaurants, the stillroom remains open
for long hours. For the efficient running, the staffs normally work on a
straight rotating shift basis, doing an early shift one week and a late
shift the next. The stillroom staffs are also responsible for the
washing up of all their equipments.
5.2.2 Provisions Obtainable from the Stillroom
The list below gives the provisions that can be obtained from
the stillroom:
· Beverages: coffee, tea, chocolate, horlicks, ovaltine and
other food drinks.
· Fruit juices: apple, orange, pineapple, grapefruit and
other assorted fruit juices.
· Pastries, gateaux and sandwiches
· Rolls, brioche and crossant
· Toast: breakfast toast, melba toast
· Milk, cream and butter
· Toasted scones and teacakes
· Sugar: coffee powder, tea dust, demerara etc.
· Breakfast cereals: cornflakes, weetabixm shredded
wheat, rice crispies, muesli etc.
· Preserves: jam s , jelly, marmalade, cherry, plum,
raspberry, strawberry, apricot and honey.
· Cleaning detergents and scrubbers.

5.2.3 Stillroom Equipments
A wide range of food items are offered from a stillroom and
therefore, to ensure the correct storage, preparation and
presentation a considerable amount of equipment is used. The
equipment that may be found includes:
· Coffee brewing machine
· Coffee bean grinding machine
· Tea dispenser
· Bread slicing machine
· Salamander
· Hot cupboard
· Steamer and hotwater boiler
· Refrigertors
· Work table and cutting board
· General storage space, shelves and cupboards
· Sinks, washing machines and dish washers.
Ancillary
Departments
5.3 SILVER ROOM / PLATE ROOM
The silver room holds the stock of silver required for the
service of meals. The various types of silver are kept here on labeled
shelves, with all the service plates of one size stacked together.
Cutlery, flatware, hollowware and other smaller items are usually
stored in drawers lined with baize, as this helps to reduce noise,
slipping and scratching.
In very large establishments, the silver and the plate room
may be two separate units, but in the majority of places they are
combined and in some cases, are a part of wash-up.
5.4 WASH-UP AREA
At the service time especially, the wash-up area is one of the
busiest sections. It must be correctly sited to allow a smooth flow of
work, promoting a fast turnover and efficient service. There are two
methods of washing:
1. The tank method: Using this method, the items are washed in
a sink of hot water containing detergent and then placed into
racks and dipped into another sink. This second sink is known
as sterilising tank; the water temperature is very high, at
approximately 75°C. The items are left in here for few minutes
then lifted out. As the water is so hot, the items especially the
crockery, will air dry, making this a more hygienic method (no
cloths are needed). The crockery can then be stacked and put
away as required.
2. The machine method: In principle, the machine method is no
different from the tank method, except that the whole system is
automated and therefore labour saving.

Food and Beverage
Service - I
Figure 5.1 Commercial Dish-Washer
5.5 HOTPLATE POINT
The hotplate is the contact point between the kitchen and the
service staff. It is the point at which both areas must cooperate and
communicate effectively so that the customer gets the quick and
efficient service that he expects.
Hot cupboards can be used for either food or plates. Units as
a whole are usually made up of a hot cupboard with sliding doors,
topped by a heated serving surface. The top may also house
containers acting as dry or heated brain-maries. Dry heat keeps the
food hot by electric elements or gas flame. The wet heat method
provides heat via an open tank of water, which itself is heated by
gas-fired burners or by an electric immersion heater.
Figure 5.2 Hot Cupboard
The hot plate or hot cupboard needs to be stocked with all
the china and crockery needed for service, e.g soup plates, fish
plates, consommé cups, platters, soup cups, tea cups and
demitasse.
The Aboyeur is in charge, and controls the hotplate over the
service period. As an aid to the food service staff the Aboyeur would
control the ‘off board’ which tells the waiter immediately any dish is
‘off’. The Aboyeur who controls the hotplate over the service period
will initially receive the food check from the waiter. He checks that it
is legible and that none of the dishes ordered are ‘off’ the menu.

5.6 SPARE LINEN STORE
The spare linen store is the service area where linen
materials are stored in a cupboard. This spare linen stock is held
near the food service area in case of emergency. The linen is
changed when necessary on a basis of ‘one clean for one dirty’. This
is normally the responsibility of a senior member of the food service
staff and is kept locked for control purposes. Generally, 50% of the
total inventory is stocked up in the spare linen room.
Ancillary
Departments
CHECK YOUR PROGRESS
1. What are the five main service areas found in a hotel?
2. What is the main function of a stillroom?
3. What are the equipments that you find in a stillroom?
4. What are the methods of washing?
5. What is the role of an Aboyeur in a hotel?
5.7 LET US SUM UP
The ancillary departments of the restaurants act as the link
between kitchen and food service areas. The service areas are
stocked with appropriate equipment. In large hotels, five main
service areas can be distinguished, viz. stillroom, silver or plate
room, wash-up, hotplate and spare linen store. The main function of
the still room is to prepare and provide food items and equipments
which are not catered for in any other department. The still room is
looked after by a still room supervisor, who is responsible for the
staffing, ordering of supplies from the main store and effective
control of these items when issued to various departments. The
provisions that can be obtained from the stillroom include beverages,
fruit juices, p astries, gateaux and sandwiches, r olls, brioche and
crossant, t oast, m ilk, cream and butter, t oasted scones and
teacakes, s ugar, breakfast cereals, preserves, c leaning detergents,
scrubbers, etc.
The equipment that may be found in still room includes coffee
brewing machine, c offee bean grinding machine, tea dispenser,
bread slicing machine, s alamander, h ot cupboard, s teamer and
hotwater boiler, refrigerators, work table and cutting board, general
storage space, shelves and cupboards, s inks, washing machine,
dish washers, etc. The silver room holds the stock of silver required
for the service of meals. Cutlery, flatware, hollowware and other
smaller items are usually stored in drawers lined with baize, as this
helps to reduce noise, slipping and scratching.
The wash-up area is one of the busiest sections. There are
two methods of washing, viz. the tank method and the the machine
method. The hotplate is the contact point between the kitchen and
the service staff. Hot cupboards can be used for keeping hot either
food or plates. The Aboyeur is in charge, and controls the hotplate
over the service period. The spare linen store is the service area
where linen materials are stored in cupboards.

Food and Beverage
Service - I
1. Visit a nearby restaurant / hotel and study their methodology of
operating food and beverage service and all the departments
connected to it.
5.9 KEY WORDS
Assorted Separated according to kind or class.
Gateaux A cake or pastry, especially a light one filled with
custard, fruit, or nuts.
Demitasse A small cup of strong black coffee or espresso.
The small cup used to serve this drink.
1. Explain about the ancillary departments of a restaurant.
2. Give a brief note about the stillroom.
3. Explain in your own words about the hotplate.
1. Stillroom, silver or plate room, wash-up, hotplate and spare linen
store are the five main service areas in a hotel.
2. The main function of a stillroom is to prepare and provide food
items and equipments which are not catered for in any other
department such as kitchen, larder or pantry.
3. The equipment that we found in still room includes, coffee
brewing machine, coffee bean grinding machine, tea dispenser,
bread slicing machine, salamander, hot cupboard, steamer and
hotwater boiler, refrigerators, work table and cutting board,
general storage space, shelves and cupboards, sinks, washing
machine and dish washers.
4. The tank method and the machine method are the two methods
of washing crockery and utencils.
5. The Aboyeur is in charge, and controls the hotplate over the
service period.
5.11 REFERENCES
1. Ann Bulleid (1996), Serving Food and Drink: Table & Function:
Student Guide, Nelson Thornes.
Service, Elbs.

LESSON 6
PREPARATION FOR SERVICE
CONTENTS
6.1 Introduction
6.2 Preparing for Service
6.2.1 Preparation Before Service
6.2.2 Preparation During Service
6.2.3 Preparation After Service
6.3 Mise-En-Scene
6.4 Mise-En-Place
6.5 Table Setting
6.5.1 Points to Remember when Laying a Table
6.6 Let us Sum Up
6.8 Key Words
6.10 References
In this lesson we shall discuss about preparing for service.
After completion of this lesson you will be able to understand:
Ø Preparing the restaurant before, during and after service
Ø Mise-en-scene
Ø Mise-en-place
Ø Rules and points to remember while table laying
6.1 INTRODUCTION
Restaurants not only should attract potential customers but
also should strive hard to entice them to become frequent and
regular customers. This can be done in a number of ways, such as
through the type of menu, the glamorous and attractive name of the
place or atmosphere within the food service area.
The customer’s first impressions of a restaurant are the most
important and these are largely determined by the professionalism of
the service staff and their preparations prior to service. These pre-
service preparations are known as mise-en-place and are vital in that
they create the right and pleasing environment by the setting and
controlling of temperature, lighting and equipment.

Food and Beverage
Service - I
6.2 PREPARING FOR SERVICE
The serving food and beverage to the anxiously waiting
customer needs professional expertise. The service should follow a
sequence and have a plan of action based on the practices of the
professional catering industry. The service staff should be expert
performers of certain tasks before, during and after service. Deligent
and courteous service would certainly transform a satisfied customer
to regular customer.
6.2.1 Preparation Before Service
The service staff should check the following before service:
i) The tables and linen are clean.
ii) Tablecloths are evenly spread on the table.
iii) Chairs are dusted and properly arranged.
iv) The table set up is appropriate and pleasing.
v) The silver is polished and the china and crockery are
spotlessly clean and befitting the occasion.
vi) Cruet sets, sugar bowls and flower vases are filled
and placed on the table suitably.
vii) The floor / carpet is clean and dry.
viii) The restaurant and back area are in a state of
readiness before the service session commences.
ix) The side station is fully equipped for service and the
following should be checked:
· Condiments tray is cleaned and refilled.
· Napkins are folded and kept handy for the
particular session.
· Salvers, extra linen, cutlery and service equipment
necessary for the session are stacked up.
· Water jugs and ice buckets are filled and kept
ready.
· Coffee pots ready with freshly brewed coffee / tea.
· Sugar cubes, butter and butter plates ready.
6.2.2 Preparation During Service
i) When the guests arrive greet them warmly, by wishing
them the time of the day.
ii) Escort the guests to the table and seat them promptly
by pulling the chairs out to ease seating. If need be,
the table should be moved so that very little
inconvenience is caused to guests when they seat
themselves.
iii) Ensure that children have high chairs and special
attention is paid to the elderly.
iv) Remove extra covers, if any.

v) Serve water and present the menu card, if the captain
is busy.
Preparation for
Service
vi) If the order has to be taken, offer suggestions to the
guests on the choice of food and beverages and
repeat the final order to avoid possible errors.
vii) Do not leave the station unattended, as nothing
annoys a guest more than not being able to find a
waiter, when something is needed.
viii) If the table cloth has to be changed during service, the
table top should not be exposed. Any articles on the
table should be cleared to the side station and not
placed on chairs or on the next table. The soiled cloth
should be brushed using a service cloth and a
crumbing tray or plate.
ix) Do not neglect little things such as lighting a guest's
cigarette, responding to a request and showing
interest in the guest's needs.
x) Ensure that service is fast, efficient and pleasant.
xi) Before serving dessert, clear and crumb the table.
6.2.3 Preparation After Service
i) Pull out the chairs or the table to enable guests to
move out comfortably.
ii) Wish them warmly and request them to visit again,
saying - Do visit again, sir / madam.
iii) Clear the table immediately and reset for the next
guest.
iv) Have the side station cleared and restacked for the
next sitting.
6.3 MISE-EN-SCENE
Mise-en-scene, the French term means to prepare the
environment of the outlet before service in order to make it pleasant,
comfortable, safe and hygeinic. Before each service session, the
restaurant should be made presentable enough to receive the
guests. The supervisor or team of waiters should ensure the
following mise-en-scene:
· Carpets are well brushed or hovered.
· All tables and chairs are serviceable.
· Table lights or wall lights have functioning bulbs.
· Menu cards are presentable and attractive.
· Tent carts or other sales material are presentable.
· Doors and windows are thrown open for sometime to air
the restaurant. This should be followed by closing the

Food and Beverage
Service - I
windows and doors and setting the air-conditioning or
heating to a comfortable temperature.
· Exchange dirty linen for fresh linen.
· Table cloths and mats are laid on the tables.
· Replace wilted flowers with fresh flowers.
6.4 MISE-EN-PLACE
Mise-en-place, the French term means to “putting in place” is
attributed to the preparation of a work place for ultimate smooth
service. It is widely used in the food and beverage service
department in everyday hotel operations. Before service
commences, the staff should ensure that the station is in total
readiness to receive guests. A station comprises of a given number
of tables which are attended by a given team of waiters. Thus a
restaurant may have several stations, each with a team of waiters. In
a large restaurant, each station may be headed by a Chef-de-rang.
Mise-en-place involves:
· Side stations should be stacked with sufficient covers for
resetting the restaurant after the first sitting is over. Extra
linen, crockery, cutlery, glassware and ashtrays should
be kept handy so that they are readily available for use.
· Cruet sets should be cleaned and filled on a daily basis.
· Sauce bottles should be filled and the necks and tops of
the bottles wiped clean.
· Butter, condiments and accompaniments for service
should be kept ready for use when needed.
6.5 TABLE SETTING
Table setting refers to the way to set a table with tableware -
such as eating utensils and dishware - for serving and eating. The
arrangement for a single diner is called a place setting. The
arrangement varies across various cultures. The rules for laying a
table are not rigid. They are followed to facilitate dining and making
the table neat. The basic rules for laying the tables are given below:
1) Table Linens: Table linen has to be laid properly. A white
cloth is preferred but not mandatory. The only rule is to make
sure that linen patterns and china patterns don't clash.
2) Chargers: Chargers or dinner plates should be placed on the
table first. Chargers are decorative elements that are placed
underneath plates to add color or texture to the table. Each
plate should be set in the center of the place setting and each
place setting on the table should be set equidistant. The rest
of the components used to set a formal table will be set with
the dinner plate in mind. If a charger is used, soup and melon
bowls will be placed on top. The charger will generally be
removed just before the main course.

3) Napkins: Linen napkins should be folded elegantly and
placed in the center of the dinner plate.
Figure 6.1 Table Setting
4) Silverware: Silverware is to be placed in order of use. In other
words, the diner will start at the end and work his way in. The
first course will use silverware farthest from the dinner plate,
while the last course will utilize the silverware closest. Place
all silverware an inch from the table's edge.
5) Knives: Set knives on the table to the right of the dinner plate.
Technically, one should only use a knife if one is cutting
meat; however, up to three knives can be placed on the table,
in order of use. Blades should face inside, towards the table
setting.
6) Forks: Forks are to be set to the left of the dinner plate in
order of use. In most cases, there are three: one each for
seafood, the main course and the salad. When dining
formally, salads are generally served at the end of the meal.
7) Spoons: Spoons are set to the right of the knives in order of
use. If there is a melon course, this spoon will be set closest
to the plate with the soup spoon on the end. If there is a
dessert spoon, this will be set above the plate. Coffee spoons
are set on the saucer when it's time for dessert.
8) Glasses: Glasses are set above the plate to the right in order
of use. From left to right: Water glass, red wine glass, white
wine glass, champagne flute (if ordered).
9) Dessert: Dessert plates and coffee / tea cups will be set out
after dinner. If a fork is to be used with dessert, this will be
Preparation for
Service

Food and Beverage
Service - I
placed on the dessert plate. A dessert spoon should have
already been set above the dinner plate. Coffee spoons
should be placed on the saucer. Coffee / tea mugs aren't
used for a formal dinner.
6.5.1 Points to Remember When Laying a Table
1) The table on which a tablecloth is to be spread, should be
first covered with a baize base cloth, for the following
reasons:
a. To protect the diner's wrists and elbows from the
table's sharp edges.
b. To keep the tablecloth firmly in place.
c. To protect the surface of the table and prevent the
rattling of crockery and cutlery.
d. To absorb moisture in case liquid spills on the table.
2) Based on the size of the table, appropriate linen should be
used. The central fold of the tablecloth should be in the
middle of the table and all the four edges should just brush
the seats of the chairs. Soiled or torn linen should not be
used. Three types of tablecloths namely cotton, linen and
damask are used. Of these, damask is the best.
3) If a bud vase is used as a central decorative piece, it should
not be very large or tall as that obstructs the view of guests
sitting opposite each other. Heavily scented flowers should
be avoided, as they affect the flavour of the food.
4) Each cover should be well-balanced. (A cover is the space
required on a table for laying cutlery, crockery, glassware and
linen for one person to partake of a meal).
5) Only the required cutlery, crockery and glassware should be
placed on the table. On a normal dining table, the space
required for one cover is 60 cm x 38 cm. The cover on the
opposite side should be exactly similar, so as to give a well-
balanced look.
6) Cutlery should always be laid from the inside to the outside of
the cover, since the order of sequence in which they are to be
used is always from outside to inside.
7) Knives and soup spoons should be placed on the right-hand
side of a cover, while forks should be placed on the left-hand
side. Dessert spoons and forks should be placed on top of
the cover. The side knife should be placed on a quarter plate
and kept on the left side of the cover. The cutting edge of all
knives should face to the left.
8) Water tumbler should be kept to the right of the cover, at the
tip of the large knife.
9) Napkins should be placed in the centre of the cover, in
between the cutlery. Normally during a dinner session,
napkins are arranged in empty water tumblers.

10) Cruet sets, a butter dish, an ashtray, meal accompaniments
and a bud vase should be placed in between the covers at
the centre of the table.
11) Crockery and cutlery should be spotlessly clean and the
glassware well polished.
12) Chipped or cracked equipment should not be used. The
hotel's monogram should be visible to the guest.
13) All cutlery and crockery should be placed about an inch from
the edge of the table so that they are not accidentally tipped
over.
Preparation for
Service
CHECK YOUR PROGRESS
1. What are the things that need to be checked in a side station
before the service.
2. What do you mean by mise-en-scene?
3. What is table setting?
6.6 LET US SUM UP
Restaurants not only should attract potential customers but
also should strive hard to entice them to become frequent and
regular customers. The customer’s first impressions of a restaurant
are the most important and these are largely determined by the
professionalism of the service staff and their preparations prior to
service. The service should follow a sequence and have a plan of
action based on the practices of the professional catering industry.
The service staff should peform many tasks before, during and after
service.
Before each service session, the restaurant should be made
presentable enough to accept the guests. The supervisor or team of
waiters should ensure the mise-en-scene such as, carpets are well
brushed or hovered, all tables and chairs are serviceable, table lights
or wall lights have functioning bulbs, menu cards are presentable
and attractive, tent cards or other sales material are presentable,
doors and windows are thrown open for sometime to air the
restaurant, exchange dirty linen for fresh linen, table cloths and mats
are laid on the tables, wilted flowers are discarded and fresh flowers
replaced.
Before service commences, the staff should ensure that the
station is in total readiness to receive guests. Table setting refers to
the way to set a table with tableware - such as eating utensils and
dishware - for serving and eating. The basic rule for laying the table
includes table linens, chargers or dinner plates, napkins, silverware,
knives, forks, spoons, glasses, dessert, etc.

Food and Beverage
Service - I
1. Practice setting up a table properly
2. Practice cleanng and resetting after the customer has left.
3. Practice readying the side station for service.
6.8 KEY WORDS
Salvers Flat serving-tray without handles. Usually of silver,
they are often produced in pairs or in sets of different
sizes and have been made since the 17th century.
Wilt To become limp or flaccid or droop
Napkins A piece of cloth or absorbent paper used at table to
protect the clothes or wipe the lips and fingers.
1. Draw a sketch descripting the table setting.
2. Explain in your own words about preparing for service.
3. Explain table laying.
1. The side station must be checked for the condiments tray,
napkins, salvers, extra linen, cutlery and service equipment,
water jugs and ice buckets, coffee pots, etc. before the
commencement of service.
2. Mise-en-scene means to prepare the environment of the outlet
before service in order to make it pleasant, confortale, safe and
hygeinic.
3. Table setting refers to the way to set a table and tableware such
as eating utencils and dishware for serving and eating.
6.10 REFERENCES
1. Ann Bulleid (1996), Serving Food and Drink: Table & Function:
Student Guide, Nelson Thornes.
2. Axler, Bruce H., Litrides (1990), Carol Food and Beverage
Service, John Wiley & Sons.
3. Casado, Matt A (1994), Food and Beverage Service Manual,
John Wiley & Sons.

LESSON 7
THE MENU
CONTENTS
7.1 Introduction
7.2 Menu
7.3 Types of Menu
7.3.1 A La Carte Menu
7.3.2 Table D'hôte
7.3.3 Difference Between A La Carte and Table D'hôte
7.4 Menu Format
7.5 Basic Principles of Organizing a Menu
7.6 French ClassicalMenu
7.6.1 The Order of Courses for a Dinner Menu
7.7 Food and their Usual Accompaniments
7.8 Let us Sum Up
7.10 Key Words
7.12 References
In this lesson we shall discuss about the menu. After
Ø Menu and the types of menu
Ø Menu format and basic principles for organizing a menu
Ø French classical menu
Ø Food and their usual accompaniments
7.1 INTRODUCTION
Menu is the statement of food and beverage items available
or provided by food establishments primarily based on consumer
demand and designed to achieve organizational objectives. It
represents the focal point around which components of food service
sytems are based. The menu is designed carefully what the outlet
wants to cater for, keeping in mind the type of clientle. The main
advantage of a well-planned menu is that it leads to consumer
satisfaction. It also helps to motivate the employees for a responsible
and successful service.
A successful menu depends upon composition-the right
combination of foods, prepared perfectly, to the entire satisfaction of
the customer. So claimed Antonin Careme (1784-1833), the French
chef who is considered the founder of classical cuisine. Menu is a

Food and Beverage
Service - I
document that controls and directs an outlet's operations and is
considered the prime selling instrument of the restaurant.
7.2 MENU
In a restaurant, a menu is the list of dishes to be served or
available for a diner to select from. The items that are available for
the diner to choose from are broken down into various categories,
depending on the time of day or the event.
The compilation of a menu is the most important part of a
caterer's work. It is regarded as an art, acquired only through
experience and study. The menu is a link between the guest and the
establishment, hence it should be carefully planned by the
establishment's professionals, namely the executive chef, the food
and beverage manager and the food and beverage controller.
The word menu dates back to 1718, but the custom of
making such a list is much older. In earlier times, the escriteau (bill of
fare) or menu of ceremonial meals was displayed on the wall
loadable with the kitchen staff to follow the order in which the dishes
were to be served. It is said that in olden times, menus were like a
large dictionary with sections covering a variety of dishes. As time
progressed the lengthy single copy menu became s m aller but
increased in number allowing a number of copies placed in table
increased. Depending on the establishment and the occasion, the
menu may be plain or artistic in its presentation.
7.3 TYPES OF MENU
In a restaurant, there are two different types of menus which
are differentiated by the manner in which they are served and priced.
A menu may be a la carte or table d'hôte.
7.3.1 A La Carte Menu
An “A La Carte Menu”, is a multiple choice menu, with each
dish priced separately. If a guest wishes to place an order, an a la
carte is offered, from which one can choose the items one wants to
eat.
Traditionally, the original menus that offered consumers
choices were prepared on a small chalkboard, a la carte in French;
so foods chosen from a bill of fare are described as à la carte,
"according to the board."
In an a la carte menu all items are cooked to order including
the sauces that are made with wine, cream or mustard. Depending
on the dish chosen by the guest, the cooking time will vary. It is
necessary to inform the guests about the time the preparation might
take. An extensive a la carte menu is impressive but involves a huge
amount of mise-en-place.

Figure 7.1 A la Carte Menu of Restaurant in 1930’s
7.3.2 Table D'hôte
Table d'hôte is a French phrase which literally means "host's
table". It is used to indicate a fixed menu where multi-course meals
with limited choices are charged at a fixed price. Such a menu may
also be called prix fixe ("fixed price"). It usually includes three or five
courses meal available at a fixed price. It is also referred to as a
fixed menu. Because the menu is set, the cutlery on the table may
also already be set for all of the courses, with the first course cutlery
on the outside, working in towards the plate as the courses progress.
In olden days, when the inns or dining establishments
offering a limited choice in the menu was not preferred by the
guests, they started offering an a la carte menu for guests to select
the type of food they wanted to eat.
Fixed menus or table d'hote menus are still used in various
forms such as buffet menus, conference packages and on special
occasions. A table d'hote menu comprises a complete meal at a
predetermined price. It is sometimes printed on a menu card or as in
the case of banquets, it is agreed upon by the host of the party. A
banquet style of fixed menu has more elaborate choices ranging
from the soup to the dessert. For the banquets, the hosts invariably
fixes or selects the menu in consultation with the hotel staff in
advance.
Most of the banquet food served in India is normally of Indian
food. For this, a printed format offering a choice of vegetarian and
non-vegetarian dishes is prepared, from which the guests make their
choice. Western style fixed menus normally provide the choice of a
starter or soup, a main course, and finally a dessert. In each course
The Menu

Food and Beverage
Service - I
there could be a choice of dishes to suit the tastes of individual
guests.
Table d'hote menus should be well planned and balanced. As
the guest is not given a chance to plan his own meal, the meal
should be interesting, without any similarity in the colour and taste of
the courses as well as being palatable, delicious and well presented.
If the main course is heavy, then the first course should be
lighter, and act as an appetite stimulant for the courses to follow.
Dishes that are heavy and hard to digest should be avoided. The
colour, varieties of ingredients used, and the garnishes should, if
possible, be different for each course.
Figure 7.2 Table D’hote
Fixed menus are prevalent in transport catering which include
air, rail, and sea passengers. The guests have a variety of fixed or
table d'hote menus, with virtually no choice offered to the
passengers (except the first class air passengers). Cruise liners may
have elaborate fixed menus with multiple choices built into each
course.
7.3.3 Difference BetweenALa Carte and Table D’hote

A’ La Carte Table D’Hote
The Menu
Food is kept in a semi-prepared
form and takes time to serve.
Food items are individually
served and guests pay for what
they order.
There is a vast choice. The
menu is elaborate
Silver is laid according to the
dishes ordered.
Food is kept in fully prepared form
and can be served immediately.
Menu is collectively priced and the
customer has to pay for the full
menu whether he consumes a
certain dish or not.
There is limited or no choice. The
menu is comparatively small.
Silver for the whole menu is laid in
advance as the menu is known in
advance.
7.4 MENU FORMAT
In many cases, especially in restaurants, serving haute
cuisine, the part or table d'hote menu is beautifully handwritten to
emphasize the traditional character of the restaurant. In less fancy
restaurants, a modern variant that is similar but simpler is often
used: the blackboard, on which are written recommendations
concerning the day's specialties.
In general, however, the table d'hote or a part menu, which
changes daily or cyclically, is prepared in-house (on a typewriter or
computer) and duplicated as necessary. A separate menu listing the
daily specials might also be prepared. In many restaurants the table
d'hotel or a part menu and the daily specials contain only a fraction
of what is offered. Often an a la carte menu, from which the guests
can select from an array of dishes that are always available, is also
provided. If an a la carte menu is offered, the other menus are
inserted in or clipped to its folder. The daily menus may also be
placed at every seat, but in most establishments they are offered by
the service staff along with the regular a la carte menu.
7.5 BASIC PRINCIPLES OF ORGANIZING A MENU
1) Cold and warm dishes are listed separately.
2) Appetizers, soups, seafood and main courses are listed in
separate groups.
3) In every group the lighter dishes are listed before the richer
ones.
4) Salads should be highlighted.
5) If offered, low-calorie foods should be specially indicated, and
the number of calories should be stated.
6) If foods are prepared with organically grown ingredients, this
fact should be highlighted to the discriminating customer.
7) Every dish should be described clearly and simply, in an
appetizing way, without being too flowery.

4.
5.
Farineaux
Poisson
Rice and pasta
Fish
cannelloni
Sole de bonne femme
6. Entrée First meat dish Fillet of sole Joinville
7. Relevé Main meat dish Saddle of Iamb
8. Sorbet
Flavoured ice
water
Champagne sorbet
9. Roti
Roast with
salad
Guinea hen stuffed with
goose liver, salad
10. Legumes Vegetables Tomato farcis
11. Entremets Sweet Charlotte russe
12. Savoureux Savory Welsh rarebit, Ivanhoe
13. Desservir Dessert Jellied fruit
1.
Food and Beverage
Service - I
8) House specialties and seasonal items should correspond to
the season and should change accordingly. Use a clip-on
menu or special insert to attract attention to them.
9) The dessert selection should be listed on a separate
attractive card. The menu should inform the guests that such
a card is available.
10) The numbering of menu items can save time and confusion,
especially with many of the new computerized cash registers.
Numbering, however, discourages communication between
guests and the service staff and thus does not help promote
sales. For an easy compromise, place one numbered menu
at the register or where orders are relayed to the kitchen so
that one can punch in the guest's order by number; the guest,
however, orders the actual foods with words, not numbers.
7.6 FRENCH CLASSICAL MENU
The classical French menu contains thirteen courses. Today,
a menu of this size is hardly ever offered. But even today's shorter
menus follow the structure of the classical French menus as far as
succession of courses is concerned. They always start with
something light to stimulate the appetite, build up to the main course,
and then become lighter toward the end of the meal. The thirteen
courses of the Classic Menu for French Cuisine are given below:
Course French English Example
Melon with port, rémoulade,
Hors
d'oeuvre
Appetizer oysters, smoked salmon,
shrimpcocktail
2. Potage Soup
Consomme brunoise, crème
of tomato soup
3. Oeufs Egg
Omlette espagnole, omelette
aux tomates
Spaghetti napolitaine, ravioli,
1) Hors D'oeuvre

Being of a highly seasoned and piquant in nature, this course
is used to manipulate the appetite for the dishes that are to follow. In
recent years, hors d’oeuvres have gained in popularity, and now
appear even on simple menus in modest eating places. Although the
actual term “hors d’oeuvres” applies to the service of various cold
salads and morsels of anchovy, sardines, olives, prawns, etc., it also
covers whatever items are served before the soup.
Examples of such hors d’oeuvres:
The Menu
· Melon Melon Frappe
· Oysters Huitres Nature
· Smoked Salmon Saumon Fumee
· Caviar Caviar
· Grapefruit Pamplemousse
· Salami
· Potted Shrimps Petites Pots de Crevettes
· Shrimp, Prawn or Lobster Cocktail
· Fruit Cocktail Coupe Florida
· Souses Herrings Hareng Dieppoise
· Pate of Goose Liver Pate de Foie Gras
There are also quite a number of items that may be served
hot, such as Bouchees, Croquettes, Fritters, etc., and these are
known as ors d’oeuvres chaud.
2) Potage
The French have three separate words for soup. Consommé
is a clear, thin broth. Soupe refers to a thick, hearty mélange with
chunks of food. Potage falls somewhere between the two in texture,
content and thickness. A potage is usually puréed and is often thick,
well-seasoned meat or vegetable soup, usually containing barley or
other cereal or a pulse (e.g. lentils). Today, the words soupe and
potage are often used interchangeably. On good-class à la carte
menus, a fish soup is also usually offered for selection, the two most
common being “Bisque d’Homard” or “Bouillabaisse.”
3) Oeufs
Oeufs are the dishes made from egg. The omelette is the
most popular item, but there are other styles of cooking and
preparation of eggs such as boiled, en cocotte, poached or
scrambled. This course is not included in the dinner menu. Some
examples are omelette, Espagnole, Oeuf en Cocotte a la crime,
Oeuf poche florentine.
4) Farineux
This is Italy's contribution to the courses of the menu. It
includes different kinds of rice and pasta. Pasta dishs are spaghetti,
lasagne and gnocchi. Pasta is made from durum wheat semolina or
milled durum wheat to which water is added to form a dough. It can
be coloured and flavoured in various ways. There are more than 200

Food and Beverage
Service - I
varieties of pasta. The ingredients, size, shape and colour determine
the type of pasta. Some examples include Spaghetti Bolognaise,
Lasagne Napolitaine and Macaroni au gratin.
5) Poisson
Poisson are the dishs made from fish. Fish, being soft-fibred,
prepares the palate for the heavier meats that follow. Deep-fried or
grilled fish dishes do not generally occupy a place on the “classical
dinner menu,” but are freely offered on the shorter-coursed luncheon
menu. This also applies to the coarser members of the fish family,
and the dinner menu is usually comprised of the finer fish prepared
and cooked in the more classical manners. Ideal fish for dinner menu
compilation are: Sole, Salmon, Halibut, Escallops, etc. Rarely seen
on a menu for the evening meal are: Cod, Bass, Haddock, Brill,
Hake, and Plaice. One deep-fried fish dish, which normally finds
itself on the dinner menu, however, is “Blanchaille”, and this only
because Whitebait are so light and in no way too filling for the
comfort of the guest.
6) Entrée
This is the first of the meat courses on a menu. It is always a
complete dish in itself. It is despatched from the kitchen garnished
and sauced in the manner in which it is intended to be served. The
“entrée” is always cooked and garnished in an artistic manner and
usually served with a rich sauce. The “entrée” can be devised of
almost anything light. This course consists of all the small cuts of
butcher’s meats, usually sautéed, but never grilled. Grilled steaks,
cutlets and chops invariably replace the joints as the roast (roti)
course.
The following items, with their appropriate garnishes and
sauces, can be successfully served as entrées.
· Brains (Cervelles)
· Liver (Foie)
· Oxtail (Queue de Boeuf)
· Kidneys (Rognons)
· Calves Head (Tete de Veau)
· Trips (Tripes)
· Rump, Entrecote and Tournedo Beefsteaks
· Lamb Chops and cutlets - Noisettes and Filet Mignons
· Pork Chops and cutlets
· Escallops, Granadins, Medallions, and Cotes of Veal
· Sweetbreads - (Ris de Veau / Agneau)
· Hot Souffles or Mousses
· Bouchees
· Pilaws and Rizottos
· Small cuts or portions of poultry, individually cooked, are
also served as entrées
In first-class hotels and restaurants, all entrées are cooked,
garnished and presented for service by the sauce cook (saucier).

7) Relevé
This is the main meat course on the menu, and is commonly
known as the “piece de resistance.” It may consist of joint of any of
the following:
Lamb (Agneau) Chicken (Poulet)
Beef (Boeuf) Duckling (Caneton)
Veal (Veau) Fowl (Poulard)
Ham (Jambon) Tongue (Langue)
Pork (Pore)
These joints would be cooked by the sauce cook in a first-
class hotel or restaurant, by any method except roasting. They are
usually cooked on casserole, braise or poêle. Generally cooked in a
sauce and served with it.
8) Sorbet
This course is a rest between courses. It counteracts the
previous dishes, and rejuvenates the appetite for those that are to
follow. Normally served between the releve/remove and the roti, it is
a water and crushed ice slush flavored as a rule with champagne
and served in a glass. A frozen dessert made primarily of fruit juice,
sugar, and water, and also containing milk, egg white, or gelatin.
Some examples are Sorbet Italian and Sorbet creme de menthe.
Russian or Egyptian cigarettes are often passed around during this
course.
9) Roti - Roast
This course normally consists of game or poultry and is often
included in the entree. Each dish is accompanied with its own
particular sauce and salad. Some examples are Roast chicken,
Braised duck and Roast quail.
10) Legumes
These are vegetable dishes that can be served separately as
an individual course or may be included along - with the entrée,
relevé or roast courses. Some examples are Cauliflower mornay,
Baked potato and Grilled tomatoes.
11) Entremets
Entremets on a menu refers to desserts. This could include
hot or cold sweets, gateaux, soufflés or ice-cream. Some examples
are Apple pie, Chocolate souffle and Cassata ice-cream.
12) Savoureux
The Menu

Food and Beverage
Service - I
A dish of pungent taste, such as anchovies on toast or
pickled fruit. They are seved hot on toast or as savoury soufflé.
Welsh rarebit, Scotch woodcock, Canape diane are some of the
examples. Fromage (Cheese) is an alternative to the outdated
savoury course, and may be served before or after the sweet course.
It is usually served with butter, crackers and occasionally celery.
Gouda, Camembert and Cheddar are some examples of cheese.
13) Desservir
Dessert is a course that typically comes at the end of a meal.
The French word desservir mean "to clear the table." This is the fruit
course usually presented in a basket and placed on the table, as part
of the table decor, and served at the end of the meal. All forms of
fresh fruit and nuts may be served in this course. Common desserts
include cakes, cookies, fruits, pastries and candies.
7.6.1 The Order of Courses for a Dinner Menu
A full-course dinner is seldom served today, but the
sequence of courses should be respected even if some are omitted.
The general standard at present is for a four- or five-course meal to
be served for dinner. Theoretically, however, all the courses of a full-
dinner menu must be studied and learnt by heart so that perfect
compilation of menus can be achieved.
Three-Course DinnerMenu:
1. Hors d’oeuvre or soup
2. Main course with vegetables and potatoes or salad
3. Sweet or savory
Four-Course Dinner Menu:
2. Fish course
4. Sweet or savory
Five-Course Dinner Menu:
2. Fish course
4. Sweet
5. Savory
Six-Course Dinner Menu:

1. Hors d’oeuvre or soup (potage)
2. Fish (poisson)
3. Entrée
4. Main (releve or remove) with (pommes et legumes ou
salade)
5. Sweet (entremets)
6. Savory (savoureux ou bonne bouche)
Seven-Course Dinner Menu:
1. Hors d’oeuvres or soup
2. Potage
3. Poisson
4. Entrée
5. Releve / Remove - Pommes et Legumes
6. Roast (roti) - Salade
7. Entremets or Bonne / Bonne Bouche
Eight-Course Dinner Menu:
1. Hors d’oeuvres
2. Postage
3. Poisson
4. Entrée
5. Releve / Remove - Pommes et Legumes
6. Roti–Salade
7. Entremets
8. Savories / Bonne Bouche
The Menu
7.7 FOOD AND THEIR USUAL ACCOMPANIMENTS
Accompaniments are highly flavoured seasonings of various
kinds offered with certain dishes. The object of offering
accompaniments with certain dishes is to improve the flavor of the
food or to counteract its richness, eg. apple sauce with roast pork.
Many dishes have separate accompaniments and as they are
not always mentioned on the menu, the waiter must know them. He
should always have specific accompaniments ready for service at
the right time. Hot adjuncts come with the dish from the kitchen, but
cold sauces are often to be found at the buffet or sideboard. They
should be served directly with a dish to which they belong. They
should be served from the guest’s left on to the top right of his plate
(not on the rim). While serving from a sauceboat, the boat should be
on an underdish or small plate, carried on the palm of the left hand.
In serving, the sauceboat, lip should point towards the guest’s plate.

Food and Beverage
Service - I
90
The spoon, or ladle, should be passed over the lip. Sauces are not to
be poured from a boat.
The following is a list of dishes with their standard
accompaniments.
HORS D’OEUVRE
Grapefruit Cocktail Castor Sugar
Tomato Juice Worcester sauce
Oysters Oyster cruet (cayenne pepper, pepper mill,
chilli vinegar, Tabasco sauce)
Half a lemon
Brown bread and butter
Snails Brown bread and butter
Potted shrimps Cayenne pepper
Peppermill
Segments of lemon
Hot breakfast toast.
Ham Mousse Hot breakfast toast crusts
(removed cut into triangles served in
folded napkin on a sideplate)
Gulls’ Egg Brown bread and butter
Oriental salt
Smoked Salmon Cayenne pepper
Pepper mill
Half a lemon
Brown bread and butter
Asparagus Hollandaise sauce (if served hot)
Sauce Vinaigrette (if serverd cold)
Globe Artichoke Hollandaise sauce (if served hot)
Sauce Vinaigrette (if serverd cold)
Corn on the Cob Beurre fondue
Fresh Prawns Brown bread and butter
Mayonnaise sauce
Chilled Melon Ground ginger
Castor sugar
Avacodo Brown bread and butter
Shell Fish Cocktail Brown bread and butter
SOUPS
Crème de tomate Croutons
Consomme Depending on garnish
Onion Soup Grated Parmesan cheese
Grilled flutes
Petit Marmite Grated Parmesan cheese
Grilled flutes
Poached bone marrow
Potage germiny Cheese straws
Bouillabaisse Thin slices of French bread dipped in oil
and grilled
Bortsch Sour cream
Beetroot juice
Bouchees filled with a duck paste

Turtle soup Brown bread and butter
Segments of lemon
Cheese straws
Measure of sherry
FISH DISHES
Fish (fried) Slices of lemon with skin removed
Sauces: tartare, remoulade, gribiche
Fish (grilled) Slices of lemon with skin removed
Cold Sauces: tartare, remoulade, gribiche
Hot sauces: bearnaise, tyrolienne
Fish (poached) Slices of lemon with skin removed
Cold Sauces: tartare, remoulade, gribiche
Hollandaise sauce
Mousselin sauce
Beurre fondue
Grilled Herring Mustard sauce
Poached Salmon Hollandaise sauce
Mousseline sauce
Mussels Brown bread and butter
Cayenne pepper
Crawfish Sauce mayonnaise
Cold lobster Sauce mayonnaise
FARINACEOUS
Spaghetti Grated parmesan cheese
MEAT
The Menu
Curry Popadums:crisp, higly seasoned pancake
Curry tray: items which are generally hot
or sweet in flavor, such as chopped apple,
sultanas, sliced banans, and desiccated
coconut.
Roast Beef French and English mustard
Horseradish sauce
Yorkshire pudding
Roast gravy
Roast Lamb Mint sauce
Roast gravy
RoastMutton Red currant jelly (saddle or leg)
Onion sauce (shoulder)
Roast gravy
Roast Pork Sage and onion stuffing
Apple sauce
Roast gravy
Boiled Mutton Caper sauce
Salted Beef Turned root vegetables
Dumplings
Natural cooking liquor
Boiled Fresh Beef Turned root vegetables
Natural cooking liquor
Rock salt
Gherkins
Calf’s Head Boiled bacon
Parsley sauce, Brain sauce
Sauce vinaigrette

Food and Beverage
Service - I
Mixed grill and grilled
steaks
French and English mustard
Beurre maitre d hotel
Pomme paille (straw potatoes)
Watercress
Irish stew Worcester sauce
Pickled red cabbage
POULTRY
Chicken Bread sauce
Roast gravy
Parsley and thyme stuffing
Bacon rolls, Game chips
Watercress
Turkey Roti Cranberry sauce, Bread sauce
Chestnut stuffing
Chipolatas
Game chips
Watercress
Roast gravy
Goose Sage and onion stuffing
Apple sauce
Roast gravy
Wild Duck Orange salad, Acidulated cream dressing
Duck Sage and onion stuffing
Apple sauce
Watercress
Roast gravy
GAME (FURRED)
Hare Heart shaped croutes
Forcemeat balls
Red currant jelly
Venison Cucumberland sauce
Red currant jelly
GAME (FEATHERED)
Partridge
Grouse
Pheasant
Fried breadcrumbs
Hot liver paste spread on a croute
Bread sauce
Game chips
Watercress
Roast gravy
GAME (UNFEATHERED)
Baked Jacket Potato Cayenne Pepper
Peppermill
Butter
CHECK YOUR PROGRESS
1. What is a menu?
2. What is the difference between a la catre menu and a table
d'hôte menu?
3. How many courses are there in a French Classical Menu?
4. Give five examples for hors d’oeuvres.
5. What are accompaniments?

7.8 LET US SUM UP
Menu is the statement of food and beverage items available
or provided by food establishments, primarily based on consumer
demand and designed to achieve organizational objectives. A
successful menu depends upon composition; the right combination
of foods, prepared perfectly, to the entire satisfaction of the
customer. In a restaurant, there are two different types of menus
which are differentiated by the manner in which they are priced. A
menu may be a la carte or table d'hôte. An “A La Carte Menu”, is a
multiple choice menu, with each dish priced separately. A table
d'hôte is a fixed menu where multi-course meals with limited choices
are charged at a fixed price.
In many cases, especially in restaurants, serving haute
cuisine, the part or table d'hote menu is beautifully handwritten to
emphasize the traditional character of the restaurant. In less fancy
restaurants, a modern variant that is similar but simpler is often
used: the blackboard, on which are written recommendations
concerning the day's specialties. In general, however, the table
d'hote or a part menu, which changes daily or cyclically, is prepared
in-house (on a typewriter or computer) and duplicated as necessary.
The classical French menu contains thirteen courses which
includes hors d'oeuvre, potage, oeufs, farineux, poisson, entrée,
relevé, sorbet, roti – roast, legumes, entremets, savoureux and
desservir. Dinner menus can be of three-course dinner menu, four-
course dinner menu, five-course dinner menu, six-course dinner
menu, seven-course dinner menu and eight-course dinner menu.
Accompaniments are highly flavoured seasonings of various kinds
offered with certain dishes. Eg. apple sauce with roast pork. Many
dishes have separate accompaniments and as they are not always
mentioned on the menu, the waiter must know them.
The Menu
1. Discuss these questions with your friends.
i) According to you, what other factors constitute a successful
menu?
ii) Compare the thirteen-course menu with any menu that you
know.
iii) If you were going to run a restaurant, what elements would
you include in the menu?
7.10 KEY WORDS
Prix fixe A complete meal of several courses, sometimes with
choices permitted, offered by a restaurant at a fixed
price.
Whitebait The young of various fishes, especially the herring,
considered a delicacy when fried.

Food and Beverage
Service - I
Chops A piece that has been chopped off, especially a cut of
meat, usually taken from the rib, shoulder, or loin and
containing a bone.
Casserole A dish, usually of earthenware, glass, or cast iron, in
which food is both baked and served.
Legumes A pod, such as that of a pea or bean, that splits into
two valves with the seeds attached to one edge of the
valves
1. What do you need to know about the menu, and why is this
important?
2. Enumerate the different types of menus in detail.
3. Differentiate a la carte menu with table d'hôte menu.
4. What are the basic principles for organizing a menu?
5. List the thirteen courses of French Classic Menu with suitable
example.
1. Menu is the statement of food and beverage items available or
provided by food establishments primarily based on consumer
demand and designed to achieve organizational objectives.
2. An “A La Carte Menu”, is a multiple choice menu, with each dish
priced separately. Table d'hôte is a fixed menu where multi-
course meals with limited choices are charged at a fixed price.
3. The classical French menu contains thirteen courses.
4. Melon melon frappe, oysters huitres nature, smoked salmon
saumon fume, grapefruit pamplemousse and salami
5. Accompaniments are highly flavoured seasonings of various
kinds offered with certain dishes. eg. apple sauce with roast
pork.
7.12 REFERENCES
1. Casado, Matt A (1994), Food and Beverage Service Manual,
John Wiley & Sons.
2. Victoria Luckett, Leah La Plante (1999), The Menu Dictionary:
Words and Ways of the International Restaurant World,
Sweetwater Press.
3. Ann Hoke (1954), Restaurant Menu Planning, Hotel Monthly
Press.

LESSON 8
FORMS AND TECHNIQUES OF SERVICE
CONTENTS
8.1 Introduction
8.2 Styles of Service
8.2.1 French Service
8.2.2 American Service
8.2.3 English Service
8.2.4 RussianService
8.2.5 Buffet Service
8.3 Service Techniques
8.3.1 Serving Food with One Hand
8.3.2 Serving Food with Both Hands
8.3.3 Arranging Food on Plates
8.3.4 Pouring Beverages
8.3.5 Sequence of Clearing
8.4 Order to Serving Meals
8.4.1 Breakfast
8.4.2 Lunch
8.4.3 Dinner
8.4.4 Five Diamond Service
8.4.5 Special Observing
8.4.6 Presenting the Check
8.5 Handling Service Dishes and Utensils
8.5.1 Procedure for Carrying Plates
8.5.2 Sample Procedure for Carrying Plates
8.5.3 Sample Procedure for Carrying a Tray
8.6 Clearing of Plates
8.7 General Rules to be Observed While Serving
8.8 Let us Sum Up
8.10 Key Words
8.12 References
In this lesson we shall discuss about the forms and
techniques of service. After completion of this lesson you will be able
to understand:
Ø Styles of service
Ø Service techniques.

Food and Beverage
Service - I
8.1 INTRODUCTION
Service is a term that is used to describe the manner and
method in which food is served to guests in foodservice operations.
In former times, this often constituted an elaborate and convulated
protocol, much of which is no longer in vogue, notwithstanding that
some technical terms are still in use today.
When food is placed directly on plates and served to guests
at the table, this is referred to as service a lassiette. When guests
serve themselves from the dish on the table with serving spoons, this
is referred to a service a la francaise. When the waiter places the
food on the diner’s plate this is referred to as service in the a la
anglaise s t yle. In service a la russe, which is also known as au
gueridon, the dish is first offered to guest for viewing or approval,
and then food is served onto the diner’s plate at a pedestal table or
gueridon, which is located close to or besides the dinning table.
8.2 STYLES OF SERVICE
Five styles of services are internationally recognized:
1. French service or guerdion service
2. American service or plate service
3. English service
4. Russian service
5. Buffet service
8.2.1 French Service
French service differs from others in that all food is served
from the gueridon. This is a rolling cart the same height as the
guest's table. The gueridon is covered with a cloth and is placed
side-by-side with the table. It is equipped with a small alcohol stove,
or rechaud, that is used to keep the food warm for the preparation of
sauces, crepes suzette, jubilee and other special dishes. This
service is very elaborate and elegant. The food is partially prepared
in the kitchen and completed by the Chef or Headwaiter in full view
of the customer. Service of this type requires not only technical
expertise on food preparation but also a good showmanship. The
Chef carries out certain activities like carving meats, preparing
flambe, etc. with flair and showmanship.
Advantages:
1. The guest s given personalized attention making him feel
important.
2. It makes the guest feel that he is receiving a royal treatment.
3. Th service is elegant and entertaining.
4. It commands higher price than other forms of service (pay for
the service).

Disadvantages:
1. It is a slow service.
2. It is expensive because it requires large professional staff.
3. It requires a bigger dining room space to make service and
food preparation convenient.
8.2.2 American Service
This is usually called "plate service” because the food is
already placed in the plate in the kitchen ready to be served to the
guests. This type of service is used in coffee shops where there is a
demand for quick and simple service. It requires minimal training for
novice waiters and waitresses.
Advantages:
1. It is a fast and simple service.
2. It is inexpensive. One waiter or waitress can serve many
guests and no special service equipment is necessary.
3. It does not require highly trained technical staff that demands
for higher pay.
Disadvantages:
1. Less showmanship
2. Reduced personalized attention
8.2.3 English Service
This type of service is also known as "family style" service. In
this service, the soup tureen is placed before the host alongside with
preheated soup plates and hands them to the waiter, indicating the
person to be served. The same procedure is followed with the main
entree. If so desired, the partly filled dinner plate is presented to the
hostess who serves the vegetables from large serving dishes placed
before her. Then the waiter places the plate before the guests. This
type of service is usually found in coffee shops, family restaurants,
counter service, etc.
Advantages:
1. It is fast. Plates of food are served immediately at the proper
temperature.
2. It is inexpensive.
3. It requires no special equipment.
Disadvantages:
1. Less showmanship.
2. Reduced personalized attention to the customer.
Forms and
Techniques of
Service

Food and Beverage
Service - I
8.2.4 Russian Service
This type of service is the same as that of French service.
However, in Russian service, the food is fully prepared and pre-cut in
the kitchen and then neatly arranged on silver platters by the Chef.
The waiter then shows the platter to the guest as a polite gesture
and serves the food to the individual plates of the guests using
serving cutleries.
Advantages:
1. Only one waiter is needed to each station.
2. Elegant and entertaining.
3. No extra space is needed for the equipment (except for the
side stand).
4. It guarantees equal portions because the food is pre-cut and
already served.
5. Gives the guests personal attention.
Disadvantages:
1. It requires a big initial investment in silver equipment.
2. If many guests are served from one platter, the last one to be
served may see a rather less attractive display.
3. If every guest in a party orders a different dish like steak or
fish, the waiter must carry very heavily loaded tray / trays to
the dining room.
8.2.5 Buffet Service
This is also called self service and is normally used in
banquet functions and in some restaurants. Food is attractively
arranged on a long table, classified and arranged according to
proper sequence, from appetizers to desserts. Soup is placed on a
soup tureen and the hot entrees in chaffing dishes to keep them
warm. Some equipment like dinner plates and saucers are laid
down right on the buffet table. Instead of the waiter serving the
guests, the guests go to the buffet table pick up plates, china,
cuttkery and knapkin and all other items and serve themselves of
their own choice.
Advantages:
1. It is a fast service.
2. It requires less staff to render the service needed.
3. The presentation of the different dishes can be appetizing.

Disadvantages:
1. It may result in shortage of food especially when the early
ones may serve themselves more; thus very little food is left
for the latecomers.
Forms and
Techniques of
Service
8.3 SERVICE TECHNIQUES
8.3.1 Serving of Food with One Hand
This service technique is used only for platter service and
involves the so-called long grip. In the long grip, the utensils are held
in the right hand. Hold the spoon between the index and middle
fingers and the fork between the index finger and the thumb. The
curves of the spoon and fork should align. Gently slide the spoon
under the item to be served, so that it is held between the fork and
spoon. Remove your index finger, apply light pressure to the fork,
and lift.
8.3.2 Serving of Food with Both Hands
This technique is used when working at a side table or a
buffet. When serving with both hands, hold the spoon in your right
hand and the fork in your left hand. If the food is prepared in a
sauce, always scrape the bottom of the spoon with the fork, to
prevent drips and to keep the plate you are preparing clean and
neat.
8.3.3 Arranging Food on the Plates
To the uninitiated, it might seem very simple to arrange food
nicely on a plate. Actually, in a refined service, food is arranged
according to particular rules that are followed the world over. Meat is
always placed at the lower part of the plate. Sauces are served
separately in a sauce boat, or they are served to the left of the meat
or fish. When a dish is cooked in a sauce, such as a curry or stews,
the sauce is served over the meat. Compound, or flavored, butters,
such as d’hote or d'hotel butter or herb butter, are placed directly on
the meat. Side dishes are arranged to achieve color harmony. A
piece of cake or pie should be served with the point facing toward
the guest. Plates with a logo or other graphic decoration should be
arranged so that the decoration is placed in front of the guest. Plates
should never appear overloaded; the rims must always be free of
food and without drip smears. Hot food is always served on hot
plates; cold food, on cold plates.
8.3.4 Pouring Beverages
Hold glasses by the foot or stem only, to avoid fingerprints.
Glasses are always placed to the right of the guest with the right
hand. If the glass has a logo, it should face the guest. Beverages are
always poured from the right side of the guest. When serving heavy
red wines that have been decanted or are in a wine basket, hold the
glass, slightly slanted, on the table with left hand and slowly pour out
the wine with the right hand, so that the wine sediment is not

Food and Beverage
Service - I
disturbed. A bottle of wine is first presented to the host. Then the
bottle is opened, and a small amount is poured out for the host. After
the host approves, the guests are served first and the host's glass
last.
8.3.5 Sequence of Clearing
When an aperitif has been served, the empty glasses are
cleared only after the wine is served. If a white wine is served with
the appetizer, the empty glasses are removed only after the red wine
has been poured. The red-wine glasses are cleared after the coffee
or after-dinner drinks are served. When guests are smoking, ash
trays are always changed before a new course is served. After the
guests have finished the main course, any platters or serving dishes
on the table are removed first. Then the dinner plates are cleared
along with the flatware. Finally, any smaller plates, bread plates, and
finger bowls are removed. Before dessert is served, the table is
totally cleared, except for flowers or other decorations.
8.4 ORDER OF SERVING MEALS
8.4.1 Breakfast
Many customers at the breakfast hour are in a hurry. Many
people you will discover are not in the best of spirits before they
have had their first cup of coffee (or maybe not ever). A positive and
cheerful attitude displayed from the server in combination with
prompt and efficient service might help to normalise the situation.
Below is a guide that might be acceptable in most situations.
1. When a fresh fruit or fruit juice is ordered, it is desirable to
serve it first and then to remove the soiled dishes before
placing the toast and coffee.
2. When customers order a combination of cooked food, toast,
and coffee, they may ask to have the whole order served at
once. Place the fruit dish, set on an underline, in the center of
the cover, the plate of toast at the left of the forks, and the
coffee at the right of the teaspoons.
3. When the breakfast order includes a cereal and a hot dish,
the service procedure may be as follows:
a. Place the fruit course in the center of the cover.
b. Remove the fruit course.
c. Place the breakfast plate of eggs, meat, or other hot
food in the center of the cover. Place the plate of toast
at the left of the forks. Place the coffee service at the
right of the spoons.
d. Remove the breakfast plate and the bread plate.
e. Place the finger bowl, filled one-third full of warm
water. At times the finger bowl is placed after the fruit
course, when fruits which may soil the fingers have
been served.

f. Place the sales check, face down, at the right of the
cover or present it on a clean change tray.
8.4.2 Lunch
Lunch customers can be generally categorized into two
groups: Business people who have a short-lunch period and want
quick service, and shoppers or others who just want leisurely
service. A good server will recognize each group and try to
accommodate accordingly.
1. Fill the water glass three-fourths full of iced water.
2. Place chilled butter on cold bread-and-butter plate.
3. Place the appetizer in the center of the cover.
4. Remove the appetizer when guest has finished.
5. Place the soup service in center of cover.
6. Remove the soup entree.
7. Place entree plate in center of cover.
8. Place individual vegetable dishes above the cover.
9. Place hot beverages above and a little to the right of cup
and sauce, with individual creamer above the cup.
10. Place an iced beverage or milk at the right and a little
below the water glass.
11. Remove the main-course dishes.
12. Remove any extra silver not used in the main course.
13. Crumb the table, if necessary.
14. Place dessert silver to right of the cover with fork nearest
the dessert plate, when fork and teaspoon are used.
When several teaspoons are placed, the dessert fork
may be laid on the left side, to "balance the cover"
15. Place the dessert service in center of the cover.
16. Remove dessert dishes and silver.
17. Place the finger-bowl on the underliner in the center of
the cover.
18. Present the Check face down.
8.4.3 Dinner
Dinner customers are seldom in a hurry. The server should
be able to give leisurely service without making the guest feel
rushed. Although the guest should be allowed plenty of time to
complete each course, long waits between courses should be
avoided (especially when small children are present.) An efficient
server should observe the guests during the meal in order to serve
the next course promptly, and to comply with any requests made by
guests for special needs. This is a generally accepted guidelines, but
does not apply to all situations.
Forms and
Techniques of
Service

Food and Beverage
Service - I
1. Place appetizer or hors d'oeuvre service from the left in
the center of the cover.
2. Remove the first-course dishes.
3. Place the soup service in the center of the cover.
4. Remove the soup service.
5. When the entree is served on a platter, place it directly
above the cover. Lay the serving silver at the right of the
platter. Place the warm dinner plate in the center of the
cover.
6. Place the beverage to the right of the teaspoons.
7. Offer rolls or place them on the center of the table in
reach of all the guests.
8. Remove the main-course dishes when the guest has
finished.
9. Crumb the table if necessary.
10. Place silver for dessert course.
11. Place the dessert service in the center of the cover.
12. Offer hot coffee or tea.
13. Serve the check face down.
8.4.4 Five Diamond Service
1. Hostess or Maitre d’ seats and welcomes guests
2. Front waiter lights the candle and offers mineral or
served water. If mineral water is sold, silver coaster is
placed on table under water bottle.
3. Captain asks for cocktails and gives the wine list. He will
serve cocktails and leave the list on the table, if the guest
are a couple, the Captain will point out wine by the glass
or half bottles wine selections.
4. Back server delivers and explains the amuse, after
cocktails are served.
5. Front server clears Amuse and Maitre d’ or Captain
presents the menu and explains the specials.
6. Sonmuna’ or Captain takes the wine order, pours and
explains each selection. Captain waiter continues to offer
cocktails
7. Maitre d’ takes order and gives service copy the Front
waiter, who proceeds to remove base plates and give
proper mis en place for up to two “2 courses.” Front
waiter is to keep service copy slips on his person at all
times.
8. Brioche and butter service is done by the Back waiter will
maintaining the clearing and replacing of napkins.

9. First course and brioche refills are delivered by the
Runner to the Front server on the floor, who then serves
them. Pepper is to be offered on all salad dishes.
10. First course are cleared by the back waiter, and mis en
place is rechecked by front waiter.
11. Runner is to correctly number the domes, and entrees
are to be served with assistance of the Back waiter. Back
water is to know position # 1 on all the tables in his
section.
12. Back waiter clears table after main course and crumbs
the table. Coffee order is taken, cheese selection is
explained and the desert, cognac, port, sherry menu is
presented.
13. Front waiter takes dessert order and gives proper mis en.
14. Back waiter delivers desserts and coffee.
15. Captain brings over cart and offers cognacs, ports, or
cherry’s.
8.4.5 Special Observing
There are many things a server must attend to to become
fully efficient. Here are a few tips a server can use to take
advantage:
1. Serve hot food hot, on heated dishes.
2. Serve cold food chilled, on cold dishes.
3. Inquire how food is to be cooked:
a. Eggs - fried or boiled, scrambled etc...
b. Steak - rare, medium, or well done etc...
c. Toast - buttered or dry
4. Refill water glasses whenever necessary during the
meal.
5. Refill coffee. Customer will let you know if they've had
enough.
6. Place silver necessary for a course just prior to serving:
a. Soup spoon on extreme right of teaspoons.
b. Cocktail fork to right of soup spoon.
7. Offer crackers, bread, other accompaniments with
appetizers or soups.
8. Provide iced teaspoons for ice drinks, straws with
appropriate beverages.
8.4.6 Presenting the Check
The guest should never be kept waiting for his check. It
should be presented either immediately after the last course has
Forms and
Techniques of
Service

Food and Beverage
Service - I
been served or as soon as he has finished eating. A check cover
should be used to transport the bill to and from the table. The cover
should be placed to the right of the host. If the host is not known, the
check should be placed at the center of the table. It is always a
courteous practice to ask if any other services are desired. It is very
discourteous to indicate in any way that a tip is expected or that any
certain amount is anticipated even if the customer asks (This
happens to me a lot.) Never show any disappointment because the
tip is less than what is customarily received. Always thank the
customer for any gratuity with sincerity.
Guests should be shown small courtesies when departing; for
example, a server may draw out the chair for a female guest and
assist her with her coat etc... The server should express his good-
bye sincerely and welcome the guest to return. The idea is to make
the guest feel completely welcome. Try to change up your good-bye
from time to time as well. Other customers in the room will get sick of
hearing you repeat the same thing to all departing customers, and
when it comes there time to leave, they will leave with the feeling,
that they were just part of another process.
When guests ask for check, Captains should inquire as to the
satisfaction of the guests. Mignardises and check are then delivered
to table.
8.5 HANDLING SERVING DISHES AND UTENSILS
During service the right and left hands have distinct functions
to perform. The left hand carries while the right hand works.
Flatware, glasses, cups, and the like are always carried on a tray,
never in hands. For safety and to prevent clattering, this tray should
always be covered with a paper or cloth napkin. Whilebringing
platters to the side table or guest table, always carry them inboth
hands. The hand towel should be draped lengthwise over the cloth
so you can hold the platter on both ends. If several plates or serving
dishes are carried at the same time, place them on the towel so they
will not slide. Serving bowls and sauce boats are always placed on a
small plate with a paper doily.
8.5.1 Procedure for Carrying Plates
A Stack of Plates A stack of plates is always carried with both
hands. Wrap your hand towel around the plates
so that you do not touch the plates with your
bare hands. Do not hold the plates against your
body.
One Plate Always hold a plate between the thumb and
forefinger (index) finger. Your thumb should be
flat on the rim of the plate, pointing toward the
rim, never into the plate.
Two Plates Held from Below: Hold the first plate between
the thumb and index finger. The index finger is
placed slightly behind the lower rim. Slide the

second plate against the index finger and
support it with the other fingers from beneath.
Held from Above: The first plate is held with the
thumb and index finger. With that hand turned
slightly upward, balance the second plate on the
lower forearm and the ball of the thumb. Support
the upper plate with the other fingers.
Four Plates The procedure for carrying four plates is as
follows:
1. Seize the first plate between the thumb and
the forefinger
2. Place the second plate between the
forefinger (on the top) and the two fingers
major and ring finger (under).
3. Place the third plate over the basis of the
thumb and the little finger.
4. The fourth plate is carried in the right hand,
this will be the first plate placed on table.
Figure 8.1 Procedures for Carrying Four Plates
8.5.2 Sample Procedure for CarryingPlates
Consider a "service" which is composed of a meat dish, a
vegetable placed on an under dish, 4 hot plates and a sauce
dispenser. The following procedure is adopted:
Forms and
Techniques of
Service

Food and Beverage
Service - I
· Cover plates with a cloth and hold them with the left
hand.
Figure 8.2 Procedure for Holding Plates
· Position the meat dish on the pile of plates
· Place the sauce dispenser between the forefinger and
little finger (on the top) and middle finger and ring finger
(under).
Figure 8.3 Procedure for Carrying Dishes
· The vegetables dish should be carried in the right hand.
8.5.3 Sample Procedure for Carryinga Tray
1) It is important to organize the tray in a way that the
weight is concentrated on a precise point that will be
maintained by the wrist and the left hand (a pile of under
cups)
2) Items less heavy will be placed around heavier items
(cups and spoons).
Figure 8.4 Organizing the Plates

8.6 CLEARING OF PLATES
The basic technique is the same as carrying two plates from
above. After picking up the first plate, arrange the flatware on it. The
handle of the first fork is under your thumb. This will secure the
remaining flatware. Then slide the knife in at a right angle under the
fork. Now pick up the second plate with the flatware, and place the
flatware on the first plate, fork beneath the thumb and knife below.
The remaining plates are stacked on the second plate, while the
flatware is arranged on the first plate. In an elegant service, no more
than four plates are cleared at one time. Small food remnants on the
plates can be pushed to the lower plate; be sure to turn away from
the guest when doing this. When the plates contain a lot of leftovers,
they must be scraped away from the table. Clear only two plates at a
time and sortout in the waiter’s pantry.
Figure 8.5 Procedure for Clearing Plates
Forms and
Techniques of
Service
8.7 GENERAL RULES TO BE OBSERVED WHILE SERVING
1. Women are usually served first. If it is an honorary dinner, of
course, the guest of honor is served first. Otherwise, age and
status of the guest determine the sequence, with older or more
distinguished guests served first. The host is always served after
his or her guests. When children are present at the table, serve
them as quickly as possible to maintain peace.
2. Place and remove all food from the left of the guest.
3. Place and remove all beverages, including water, from the right
of the guest.
4. Use the left hand to place and remove dishes when working at
the left side of the guest and the right hand when working at the
right side of the guest. This will provide free arm action for the
server and avoids the danger of bumping against the guest's
arm.
5. Place each dish on the table with the four fingers of the hand
under the lower edge and the thumb on the upper edge.

Food and Beverage
Service - I
6. Never reach in front of a guest, nor across one person in order
to serve another.
7. Present Serving dishes from the left side, in a position so that
the guest can serve himself. Place serving silver on the right
side of the dish, with the handles turned toward the guest so that
he may reach and handle them easily.
8. Do not place soiled, chipped, or cracked glassware and china or
bent or tarnished silverware before a guest.
9. Handle tumblers by their bases and goblets by their stems.
10. Do not lift water glasses from the table to fill or refill. When they
cannot be reached conveniently, draw them to a more
convenient position.
11. Set fruit juice and cocktail glasses, cereal dishes, soup bowls,
and dessert dishes on small plates before placing them in the
center of the cover between the knife and the fork.
12. Place individual serving trays of bread and rolls above and to the
left of the forks. Place a tray or basket of bread for the use of
several guests toward the center of the table.
13. Place the cup and saucer at the right of the spoons, about two
inches from the edge of the table. Turn the handle of the cup to
the right, either parallel to the edge of the table or at a slight
angle toward the guest.
14. Set tea and coffee pots on small plates and place above and
slightly to the right of the beverage cup. Set iced beverage
glasses on coasters or small plates to protect table tops and
linen cloth.
15. Place individual creamers, syrup pitchers, and small lemon
plates about and a little to the right of the cup and saucer.
16. Place a milk glass at the right of and below the water glass.
17. Serve butter, cheese, and cut lemon with a fork, serve relishes,
pickles, and olives with a fork or spoon, not with the fingers.
CHECK YOUR PROGRESS
1. What do you mean by service?
2. List the five styles of services that are internationally recognised.
3. Fill in the blanks:
i) In French service, the food is served from ……………..
ii) American service is usually called …………….
iii) English service is also known as …………….
iv) ………….. service is also known as self service.
v) A stack of plates is always carried wih ………….. hand(s).
4. What are the rules that need to be followed to the right of the
guest?
5. What is the rule that is to be followed for service at the guest
table?

8.8 LET US SUM UP
Service is a term that is used to describe the manner and
method in which food is served to guests in foodservice operations.
Five styles of services are internationally recognized which include
French service or guerdion service, American service or plate
service, English service, Russian service and Buffet service.
French service differs from others in that all food is served
from the gueridon. American service is usually called "plate service”
because the food is already placed in the plate in the kitchen ready
to be served to the guests. English service is known as "family style"
service. In Russian service, the food is fully prepared and pre-cut in
the kitchen and then neatly arranged on silver platters by the Chef.
Buffet service is also called self service and is normally used in
banquet functions and in some restaurants. During service the right
and left hands have distinct functions. The left hand carries while the
right hand works. Serving food with one hand technique is used only
for platter service and involves the so-called long grip. Serving food
with both hands technique is used when working at a side table or a
buffet.
In a refined service, food is arranged according to particular
rules that are followed the world over. For example, meat is always
placed at the lower part of the plate, sauces are served separately in
a sauce boat, or they are served to the left of the meat or fish.
Women are usually served first. If it is an honorary dinner, of course,
the guest of honor is served first. The host is always served after his
or her guests. During service, waiter’s movements should always
flow naturally.
Forms and
Techniques of
Service
1. Discuss about the various servie techniques commonly used.
Practice what is possible.
8.10 KEY WORDS
Vogue The prevailing fashion, practice, or style
Gueridon A guéridon is a small, often circular center table
supported by one or more columns, or sculptural
human, or mythological figures.
Rechaud It is a traditional Swiss wrought iron rechaud (stand)
with metal tray for the rechaud and a stainless steel
convertible burner unit.
Cocktail Any of various mixed alcoholic drinks consisting
usually of brandy, whiskey, vodka, or gin combined
with fruit juices or other liquors and often served
chilled. An appetizer made by combining pieces of
food, such as fruit or seafood
Cognac A brandy distilled from white wine and produced in the
vicinity of Cognac.

Food and Beverage
Service - I
1. What are the various styles of service? Discuss the salient
differences among them.
2. Enumerate the service techniques.
3. What is the difference between serving food with one hand and
serving food with both hands?
1. Service is a term used o describe the manner and method in
which foodis served to guests in hotels and restaurants.
2. i)
ii)
iii)
iv)
v)
French service or guerdion service
American service or plate service
English service
Russian service
Buffet service
3. i) gueridon
ii) plate service
iii) family service
iv) Buffet
v) both
4. i)
ii)
Set and clear plates
Replenish or change flatware
iii) Present bottles and pour beverages.
5. Women are usually served first. If it is an honorary dinner, of
course, the guest of honor is served first. Otherwise, age and
status of the guest determine the sequence, with older or more
distinguished guests served first. The host is always served after
his or her guests. When children are present at the table, serve
them as quickly as possible to maintain peace.
8.12 REFERENCES
1. Sondra J. Dahmer, Kurt W.Kahl (2002), Restaurant Service
Basics, John Wiley & Sons, Inc.
2. Lendal H. Kotschevar, Valentino Luciani (2006), Presenting
Service: The Ultimate Guide for the Foodservice Professional,
John Wiley & Sons Inc.
3. Anthony J. Strianese, Pamela P. Strianese (2002), Dining Room
and Banquet Management, Thomson Delmar Learning.
4. Joseph Houston, Neil Glenesk (1982), The Professional Service
of Food and Beverage, Batsford technical Ltd.

LESSON 9
BREAKFAST
CONTENTS
9.1 Introduction
9.2 Types of Breakfast
9.2.1 Continental Breakfast or Café Complet
9.2.2 English Breakfast or Full Breakfast
9.2.3 American Breakfast
9.2.4 Indian Breakfast
9.3 Breakfast Table Setting
9.4 Breakfast Cover
9.4.1 Full English Breakfast Cover
9.4.2 Continental Breakfast Cover
9.5 Order of Service for Breakfast
9.6 Let us Sum Up
9.8 Key Words
9.10 References
In this lesson we shall discuss about the menu. After
Ø Types of breakfast
Ø Menu for each type of breakfast
Ø Table setting
Ø Breakfast cover
Ø Order of service.
9.1 INTRODUCTION
Breakfast is the first meal of the day, typically eaten in the
morning. The word derives from the idea of breaking the involuntary
fast due to sleep. Breakfast is considered by many food experts to
be a most important meal of the day.
Traditionally, breakfast is a large cooked meal eaten before
work and designed to carry people through a large part of the day.
The erosion of the cooked breakfast has been an ongoing trend in
the Western world, since at least the early 20th
century, coinciding
with late waking times than when most Westerners had agricultural
occupations, starting early in the morning.

Food and Beverage
Service - I
Breakfast in hotels may be served in the hotel restaurant or
dining room, in a breakfast room set aside for this one meal, or in the
guest's bedroom or suite. The current trend is that most of the hotels
are offering breakfast as complementary (bed and breakfast tariff).
9.2 TYPES OF BREAKFAST
The following are some of the basic types of breakfast:
1. Continental breakfast
2. English breakfast
3. American breakfast
4. Indian breakfast
9.2.1 ContinentalBreakfast or Café Complet
Continental breakfast is an institutional meal plan based on
lighter Mediterranean breakfast traditions. It is a light meal meant to
satisfy breakfaster until lunch. A typical Continental breakfast
consists of the following:
Juice Mango juice, pineapple juice, tomato juice, orange
juice or grapefruit juice
Bread Toast (white bread / brown bread), rolls, croissant,
brioche, muffins, doughnuts, Danish pastry served
with preserves, jam, honey, marmalade and butter
Beverage Hot beverages such as tea or coffee.
The continental breakfast may also include sliced cold meats,
such as salami or ham, and yogurt or cereal. Some countries of
Europe, such as The Netherlands and those in Scandinavia, add a
bit of fruit and cheese to the breakfast menu, occasionally even a
boiled egg or a little salami.
Figure 9.1 Continental Breakfast

If tea is served as a beverage with the above breakfast then it
is known as ‘The Complet’. If coffee is served with the above
breakfast then is it is known as ‘Café Complet’.
On the other hand, if the guest exclusively takes coffee alone
(with nothing to eat), then it is known as ‘Café Simple’. If the guest
takes tea alone then it is known as ‘The Simplé’.
The current trend in the continental breakfast menu includes
a wide variety of choice of food items as detailed below:
Breakfast
Juice
Mango, pineapple, orange, apple fresh, stewed
fruit, strawberries, lychees, melon, tomato juice,
grapefruit (half or segments), figs, prunes
(fresh and stewed).
Cereals
Cornflakes, Weetabix, Special K, Alpen, muesli,
bran flakes, rice crispies, porridge.
Yoghurts Natural or fruit, regular or low fat
Fried or grilled kippers, poached smoked
haddock (sometimes with poached eggs),
Fish grilled herring, fried or grilled plaice, fried or
grilled sole, kedgeree, smoked fish, marinated
fish such as gravadiax.
Eggs
Fried, poached, scrambled, boiled, plain or
savory filled omelette, eggs benedict
Meats
Bacon in various styles, various sausages,
kidney, steak, gammon
Potatoes and
Vegetables
Pancakes and
waffes
Hash browns, sauté potatoes, home fries,
mushrooms, baked beans fresh or frilled tomato
Regular pancakes or waffles, with maple syrup
or other toppings, blueberry pancakes, whole
meal pancakes, griddles cakes
Cold buffet Hams, tongue, chicken, smoked cold meats,
salamis, cheeses
Toast, rolls, croissants, brioches, crisp breads,
Bread items plain sliced white or brown bread, Danish
pastries, American muffins, English muffins,
spiced scones, tea cakes, doughnuts.
Preserves Jams, marmalade, honey
Beverages Tea, coffee (including decaffeinated),
chocolate, beverages, milk, mineral waters
The Continental Breakfast concept is not limited to Europe,
as evidenced by the numerous hotel chains that offer this service
worldwide.

Food and Beverage
Service - I
9.2.2 English Breakfast or Full Breakfast
Somerset Maugham once said, "The only way to eat well in
England is to have breakfast three times a day".
An English breakfast is an elaborate breakfast quite
substantial in size and variety. The tradional English breakfast
comprises of ten courses.
Juice
Chilled fruit juices - Pineapple, Orange, Apple,
Grapefruit, Tomato
Apples, Prunes, Figs, Pears etc. are cut into
small pieces and cooked in sugar syrup
Stewed Fruits
Cereals
flavoured with clove and cinnamon. It is served
in a cocktail cup with a quarter plate as
underliner and the cutlery provided is a
teaspoon
Oatmeal (meal), cornflakes, wheat flakes, rice
crispies, porridge are served with cold or hot
milk in a soup bowl with a quarter plate as
underliner and a dessert spoon is provided as
cutlery.
Fish
Herring, Haddock, Kedgres, Sardines are
served.
Eggs
Boiled, Fried, Poached, Scrambled, Plain or
Savoury Omelette.
Meats
Fried or Grilled bacon, sausages, ham, salami,
kidney or liver.
Rolls and
toast
Butter and
Preserves
Toast white or brown or rolls like croissant,
muffins, brioche, doughnuts, Danish pastry.
Butter, jam, jelly, marmalade, honey, maple
syrup.
Fruits Fresh fruits like melon, papaya, mango, orange,
grapefruit, pears.
Beverages Tea, coffee or hot beverages like Bournvita,
Milo, Horlicks, Ovaltine, Cocco.
This traditional cooked breakfast has largely been replaced
by simple, light foods and much varied choices have been added to
suit today’s customers. The course also varies from two to ten
depending on the customer and the establishment.

Figure 9.2 English Breakfast
English breakfast is much heavier than a continental
breakfast.
9.2.3 American Breakfast
Traditional breakfasts in the United States and Canada
derive from the full English breakfast and feature predominantly
sweet or mild-flavored foods, mostly hot.
Restaurants that serve breakfast typically base their menus
around egg dishes and meats such as sausage and bacon.
Pancakes and waffles are also popular. An assemblage commonly
known as a country breakfast in restaurants consists of eggs or
omelette, sausage or bacon, hash browns, gravy, coffee, biscuits or
toast with jam or jelly, and fruit juice.
Figure 9.3 American Breakfast
Breakfast

Food and Beverage
Service - I
The American breakfast comprises of the following courses:
Juice Mango, Pineapple, Orange, Grapefruit, Tomato
Cereals
Oatmeal (meal), cornflakes, wheat flakes, rice
crispies, porridge are served with cold or hot
milk.
Eggs
Boiled, Fried, Poached, Scrambled, Omelette,
served with bacon, ham or sausages.
Breads
Toast white or brown, rolls, brioche croissant,
with preserves like butter, jam, jelly, marmalade
and honey.
Beverages
Tea, coffee or hot beverages like Bournvita,
Milo, Horlicks, Ovaltine
American breakfast usually consists of fewer courses than
English breakfast.
9.2.4 Indian Breakfast
An Indian breakfast varies from region to region and is mostly
vegetarian. In East India (Orissa, Bengal) the most popular breakfast
are Idly, Bara, Puri and Upma. These are served with Ghuguni (Peas
curry) or potato curry and also sweets like Rasogula, chenapoda etc.
In South India, the most popular breakfast is an assortment with
several possible main dishes, such as idlis, vadas, dosas and
chapatis. These are most often served with hot sambar and one or
two kinds of chutney items in Tamil Nadu.
The usual North Indian breakfast consists of stuffed paratha
breads or unstuffed parathas (they resemble oily milee crepes) with
fresh butter, cooked spicy vegetables especially aloo sabzi. Popular
accompaniments include sweets like jalebi, halwa, and sweetened
milk. In Maharashtra, Poha, Upma or Shira (similar to Kesaribath)
is frequently eaten for breakfast. In urban areas, omlettes and simple
butter sandwiches are becoming a popular breakfast food.
Figure 9.4 Indian Breakfast

Juice Mango, Pineapple, Orange, Grapes, Tomato
Fruit Salad Fresh, seasonal fruit accompanied with
yoghurt or honey
Sweet dishs Rava Kesari, Basmati rice, sweet porridge,
jalebi, halwa, and sweetened milk.
Boiled egg, omlette, scrambled eggs on white
Breakfast
Eggs or whole meal bread toast served with
crumbled homemade paneer cheese &
chopped spinach.
Breads Toast or plain white / brown breads, butter
sandwiches
Idlis, vadas, dosas and chapatis served with
sambar and chutneys.
Indian
speciality
breakfast items
Bara,Puri and Upma, Pongal, Poha, or Shira
(similar to Kesaribath)
Stuffed paratha breads or unstuffed parathas
with cooked spicy vegetables especially aloo
sabzi.
Beverages
Tea, coffee or hot beverages like Bournvita,
Milo, Horlicks, Ovaltine
9.3 BREAKFAST TABLE SETTING
Table setting is an art. A meal however simple or elaborate,
the laying of a table can make a whole lot of difference. Each meal
can have a classy look with a little touch of thought. A basic table
setting, suitable for breakfast should be arranged as follows:
Figure 9.5 Breakfast Table Setting

Food and Beverage
Service - I
· A plate placed in the center (allow at least 24 inches for each
place setting)
· A bread and butter plate placed at the top left of the plate
· A soup / salad bowl can be placed on top of the plate (as
needed)
· A fork placed on the direct left of the plate
· A knife and soup spoon placed on the direct right of the plate
(the cutting edge of the knife should face the plate)
· A napkin folded to the left of the fork
· A drinking glass placed directly above the spoon and knife
· A coffee / tea cup and saucer to the right of the drinking glass
9.4 BREAKFAST COVER
The area or space for all the utensils (including salt, pepper
cruets and ashtrays) for each guest is called cover. The breakfast
cover may be divided into two types:
1. Full breakfast cover.
2. Continental breakfast cover
9.4.1 Full English Breakfast Cover
The full English breakfast consists of a number of courses;
usually three or four, with a choice dishes from within each course.
The cover includes some or all of the following:
i) Side plate and side knife
ii) Fish knife and fork
iii) Joint knife and fork
iv) Soup spoon and fork
v) Tea or breakfast cereal cup, saucer and teaspoon
vi) Slop basin
vii) Tea strainer
viii) Jug of cold milk (if tea bags used - no need for stainers)
ix) Sugar cubes bowl and tongs or individual sugar packets
in a bowl, cream or coffee mate pouches
x) Butter dish on doily on an underplate with a butter knife
xi) Preserve dish on a doily on an underplate with a preserve
spoon
xii) Cruet: salt, pepper, mustard and mustard spoon
xiii) Serviette: either laid flat between the joint knife and fork
or placed on the sideplate under the side knife
xiv) Toast rack on an underplate

xv) Bread boat containing the croissant or brioche in a
serviette to keep them warm.
xvi) Stands or underplates for teapot / coffee pot and hot
water jug / hot milk jug, salt and pepper, caster,sugar in
shakers.
xvii) Ashtray (depending on smoking policy)
xviii) Table number display.
9.4.2 Continental Breakfast Cover
For a continental breakfast consisting of hot croissant/
brioches or hot toast, butter, preserves and coffee or tea, the cover
would be as follows:
i) Stands or underplates for coffee / tea pot and hot milk /
hot water jug or pouches of tea or instant coffee.
ii) Side plate with side knife
iii) Sugar cubes basin and tongs or individual sugar and
creamer packets in a bowl
iv) Tea or breakfast cup and saucer and a teaspoon
v) If the beverage is tea, then the following additional items
will be needed: slop basin and tea strainer.
vi) Napkin
vii) Ashtray (depending on smoking policy of the
establihment)
Figure 9.6 Continental Breakfast Cover
The majority of the items listed above for the two types of
breakfast are often placed on the table as part of the mise-en-place,
before the customer is seated. A number of items are then placed on
the table after the customer is seated and makes his choice of
breakfast known. These include:
• butter dish with butter and alternatives
• preserve dish with preserves
• jug of cold milk
• toast rack with toast and / or bread basket with hot rolls
• tea pot / coffee pot / hot or cold milk / hot water jug.
Breakfast

Food and Beverage
Service - I
9.5 ORDER OF SERVICE FOR BREAKFAST
Pleasing and g ood breakfast service is important because
guests are not always at their best in the morning. Foods served for
breakfast must be palatable, freshly prepared and served at correct
temperature. Often breakfast should be served in courses unless it is
requested by the client as a whole. Cooked food and beverages
should be brought to the guests directly from the serving station and
under no circumstances food be allowed to remain on the serving
stand to cool off while the customer finishes a preceding course.
Order of Service for Breakfast
· When fresh fruit or fuit juice is ordered, it is desirable to serve
it first, and then to remove the soiled dishes before placing
the toast and coffee.
· When customers order a combination of cooked fruit, toast
and coffee, they may ask to have the whole order be
served in one go. Place the fruit dish, set on an underliner.
In the centre of the cover, place the plate of toast at the left
of the forks and the coffee at the right of the teaspoons.
· When the breakfast order includes cereal and a hot dish, the
service procedure may be as follows:
o Place the fruit course in the center of the cover.
o Remove the soiled fruit dish
o Place the cereal bowl, set an underliner, in the
center of the cover. Cut the individual boxes of
cereal partway through the side near the top so
that the guest may open them easily.
o Remove the soiled cereal dish
o Place the breakfast plates of eggs, meat or other
hot food in the center of the cover. Place the plate
of toast at the left of the forks. Place the coffee
service at the right of the spoons.
o Remove the breakfast and bread plates.
o Place the finger bowl with a slice of lime or lemon,
one third full of warm water. At times the finger
bowl is placed after the fruit course when fruits
that may soil the finger have been served.
CHECK YOUR PROGRESS
1. What do you mean by breakfast?
2. What are the basic types of breakfasts?
3. What are the items that you usually find in a continental
breakfast?
4. Define breakfast cover.

9.6 LET US SUM UP
Breakfast is the first meal of the day, eaten in the morning.
Traditionally, breakfast is a large cooked meal eaten before work
and designed to carry people through a large part of the day.
Breakfast in hotels may be served in the hotel / restaurant dining
room or in the guest's bedroom. Some of the basic types of breakfast
are: Continental breakfast, English breakfast, American breakfast
and Indian breakfast.
A typical Continental breakfast consists of juice, bread and
beverage. The continental breakfast may also include sliced cold
meats, such as salami or ham, and yogurt or cereal. The current
trend in the continental breakfast menu includes a wide variety of
choice of food items such as juice, cereals, yoghurts, fish, eggs,
meats, potatoes and vegetables, pancakes and wafers, cold buffet,
preserves, beverages, etc. The traditional English breakfast
comprises of ten courses: juice, stewed fruits, cereals, fish, eggs,
meats, rolls and tasts, butter and preserves, fruits and beverages.
The American breakfast comprises of courses such as juice, cereals,
eggs, breads and beverages.
An Indian breakfast varies from region to region and is mostly
vegetarian. In East India, the most popular breakfast are idly, bara,
puri and upma. In South India, the most popular breakfast is an
assortment with several possible main dishes, such as idlis, vadas,
dosas and chapatis, served with hot sambar and chutney. The
usual North Indian breakfast consists of stuffed paratha or unstuffed
parathas with fresh butter, cooked spicy vegetables. In urban areas,
omlettes and simple butter sandwiches are becoming a popular
breakfast food. Other popular Indian urban breakfast include juice,
fruit salad, sweet dishes, eggs, breads, beverages, etc.
Table setting is an art. The area or space for all the utensils
for each guest is called cover. The breakfast cover may be divided
into full breakfast cover and continental breakfast cover.
Breakfast
i) Practice to learn preparing all the four basic types of breakfasts.
ii) Set a table ready for a English breakfast.
9.8 KEY WORDS
Meal The food served and eaten in one sitting. A customary
time or occasion of eating food.
Croissant A rich, crescent-shaped roll of leavened dough or puff
pastry.
Brioche A soft, light-textured bread made from eggs, butter,
flour, and yeast and formed into a roll or a bun.
Muffins A small, cup-shaped quick bread, often sweetened

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Marmalade A clear, jellylike preserve made from the pulp and rind
of fruits, especially citrus fruits.
9.9 QUESTIONSFOR DISCUSSION
1) Mention briely the order of service for breakfast and removal of
dishes after meals.
2) Enumerate the types of breakfast.
3) Draw a figure descripting table setting.
4) Give a brief note about the breakfast cover.
1. Breakfast is the first meal of the day, typically eaten in th
morning after involuntary fast during the night.
2. Continental breakfast, English breakfast, American breakfast,
and Indian breakfast.
3. Juice, bread and beverages.
4. Space required to place all utencils for breakfast.
9.10 REFERENCES
1. Sylvia Meyer, Edy Schmid (1990), Professional Table Service,
and Banquet Management, Thomson Delmar Learning.

LESSON 10
BEVERAGES
CONTENTS
10.1 Introduction
10.2 Beverages and their Classification
10.3 Alcoholic Beverages
10.3.1 Fermented Alcoholic Beverages
10.3.2 Distilled Alcoholic Beverages
10.3.3 Compound Beverages
10.4 Non-Alcoholic Beverages
10.4.1 Cold Drinks
10.4.2 Hot Drinks
10.5 Tea
10.5.1 Types of Tea
10.5.2 Storage of Dried Tea
10.5.3 Preparation of Tea
10.6 Coffee
10.6.1 Processing of Coffee Beans
10.6.2 Methods of Preparation of Coffee
10.6.3 Moka Pot Method
10.6.4 Pot Method
10.6.5 Filter Method
10.6.6 Percolator Method
10.6.7 Espresso or Caffè Espresso
10.6.8 Instant Coffee
10.6.9 Turkish Coffee
10.6.10 General Rules for Storing and for
Making Coffee
10.7 Cocoa
10.8 Advantages of Beveages
10.9 Let us Sum Up
10.11 Key Words
10.13 References
In this lesson we shall discuss about the beverages. After
Ø Beverages and their classification
Ø Alcoholic and non-alcoholic beverages
Ø Preparation of non-alcoholic beverages.

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10.1 INTRODUCTION
Beverages are potable drinks which have thirst-quenching,
refreshing, stimulating and nourishing qualities. By refreshing, one
means the replenishment of fluid loss from the body due to
perspiration. Simulation results in increase of the heart beat and
blood pressure. This is due to the intake of spirits (alcohol) or tea
(thein) and coffee (coffein). Nourishment is provided by the nutrients
in the beverages, especially fruit juices.
Most of the beverages supply energy in the form of sugar or
alcohol. They also provide other nutrients like mineral salts and
vitamins. For example, milk gives calcium and citrus fruits give
vitamin C.
Generally, people drink for one or more of six reasons; to
quench thirst, to get drunk, to enjoy a social setting (social drinking),
to enjoy the taste of the beverage, to feed an addiction (alcoholism),
or as part of a religious or traditional ceremony or custom (proposing
toast).
10.2 BEVERAGES AND THEIR CLASSIFICATION
A beverage is a liquid formulation specifically prepared for
human consumption. The word “Beverage” has been derived from
the Latin word “bever” meaning rest from work. After work, one tends
to feel thirsty due to fluid loss through perspiration and one is
inclined to drink water or other potable beverages to compensate
fluid loss.
Beverages can be broadly classified into two. They are
Alcoholic Beverages and Non-alcoholic Beverages. The following
chart shows the classification of beverages.
10.3 ALCOHOLIC BEVERAGES
An alcoholic beverage is a drink containing ethanol,
commonly known as alcohol. Ethanol is a psychoactive drug, with a
depressant effect. Significant blood alcohol content may be
considered legal drunkenness as it reduces attention and slows
reaction speed. Ethanol being a psychoactive drug, with a
depressant effect, many societies regulate or restrict its sale and
consumption.
Alcohol has been widely consumed since prehistoric times by
people around the world, as a component of the standard diet, for
hygienic or medical reasons, for its relaxant and euphoric effects, for
recreational purposes, for artistic inspiration, as aphrodisiacs, and for
other reasons. Some drinks have been invested with symbolic or
religious significance suggesting the mystical use of alcohol.
However Alcoholic beverages can be addictive and the state of
addiction to ethanol is known as alcoholism.

10.3.1 Fermented Alcoholic Beverages
In fermentation process, certain yeasts decompose sugars, in
the feed stock in the absence of oxygen, to form alcohol and carbon
dioxide; method for production of ethanol, wine, and beer. Low-
alcohol-content drinks are produced by fermentation of sugar or
starch-containing products, and high-alcohol ones are produced by
distillation of these low alcohol products.
Beer Beer is alcoholic beverage made by brewing of
fermenting cereals mash, especially malted barley,
usually with the addition of hops as a flavoring agent
(bitter taste) and as a stabilizer. A great many beers
are brewed across the globe. Local traditions will give
beers different names, giving the impression of a
multitude of different styles. However, the basics of
brewing beer are shared across national and cultural
boundaries. Ale and Lager are two main types of
Beer. These are clear and sparklng. Another beer is
stout which is stronger and coloured.
Wine Wine is an alcoholic beverage produced through the
partial or total fermentation of grapes. Other fruits and
plants, such as berries, apples, cherries, dandelions,
elder-berries, palm, honey and rice can also be
fermented. Some popular type of wine are Table
wine, Sangria, Sparkling wine, Champagne, Fortified
wine, Port, Sherry, Vermouth etc.
10.3.2 Distilled Alcoholic Beverages
A distilled beverage is a consumable liquid containing ethyl
alcohol (ethanol) purified / enriched by distillation from a fermented
feed stock such as fruits, vegetables, or cereal grains. The word
spirits generally refers to distilled beverages low in sugars and
containing at least 35% alcohol by volume. Popular spirits include
Absinthe, baijiu, brandy, grappa, rum, tequila, vodka, whisky, sake
and traditional German schnapps. Short description of these are
presented below.
Whiskey refers to a broad category of alcoholic beverages that
are distilled from fermented grain mash and aged in
wooden casks (generally oak). Different grains are
used for different varieties, including: barley, malted
barley, rye, malted rye, wheat, and maize (corn).
Brandy is a general term for distilled wine, usually containing
40–60% ethyl alcohol by volume. In addition to wine,
this spirit can also be made from grape, pomace, or
fermented fruit juice. It is normally consumed as an
after-dinner drink. Brandy made from wine is generally
coloured with caramel to imitate the effect of long
aging in wooden casks; pomace and fruit brandies are
generally drunk unaged, and are not usually coloured.
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Rum Rum is a distilled beverage made from sugarcane by-
products such as molasses and sugarcane juice by a
process of fermentation and distillation. The distillate,
a clear liquid, is then usually aged in oak and other
barrels. Rum is produced in a variety of styles. Light
rums are commonly used in cocktails, while golden
and dark rums are appropriate for use in cooking as
well as cocktails. Premium brands of rum are also
available that are made to be consumed neat or on
the rocks.
Vodka Vodka is one of the world's most popular distilled
beverages. It is a clear liquid containing water and
ethanol purified by distillation from a fermented
substance such as potatoes, grain or sugar beet
molasses, and an insignificant amount of other
substances: impurities and possibly flavourings.
Except for various types of flavourings, vodka is a
colourless liquid. Vodka usually has an alcohol
content of 35% to 50% by volume. Vodka is a Russian
delight.
Saké It is a Japnese wine made from rice and is very
strong.
10.3.3 Compound Beverages
Distilled beverages with added flavorings and relatively high
sugar content are generally referred to as compoundbeverages.
Liquer A liqueur is a sweet alcoholic beverage, often flavored
with fruits, herbs, spices, flowers, seeds, roots, plants,
barks, and sometimes cream. The word liqueur
comes from the Latin word liquifacere which means
"to dissolve." This refers to the dissolving of the
flavorings used to make the liqueur. Liqueurs are not
usually aged for long periods, but may have resting
periods during their production to allow flavors to
blend. There are many categories of liqueurs
including: fruit liqueur, cream liqueur, coffee liqueur,
chocolate liqueur, schnapps liqueur, brandy liqueur,
anise liqueur, nut-flavoured liqueur, and herbal
liqueur, depending upon the flavouring agents used.
Gin Gin is a spirit flavoured with juniper berries. Distilled
gin is made by redistilling white grain spirit which has
been flavoured with juniper berries. Compound gin is
made by flavouring neutral grain spirit with juniper
berries without redistilling and can be considered
flavoured vodka.The most common style of gin,
typically used for mixed drinks, is London dry gin.
10.4 NON-ALCOHOLICBEVERAGES
A non-alcoholic beverage is a beverage that contains no
alcohol. Such drinks are generally drunk for refreshment, or to

quench people's thirst. Non-alcoholic beverages can be mainly
classified as hot and cold beverages.
10.4.1 Cold Drinks
Aerated These beverages are charged or aerated with
carbonic gas. The charging with carbonic gas imparts
the pleasant effervescent characteristic of these
beverages. Carbonation occurs when carbon dioxide
is dissolved in water or an aqueous solution. This
process yields the "fizz" to carbonated water and
sparkling mineral water. Example: soda water, dry
ginger, fizzy lemonade, ginger beer, coca-cola, pepsi,
and others.
Spring water/ Spring water is the water derived from underground
Mineral water formation from which water flows naturally (artesian)
to the surface of the earth. Minerals become dissolved
in the water as it moves through the underground
rocks. This may give the water flavor and even carbon
dioxide bubbles, depending upon the nature of the
geology through which it passes. This is why spring
water is often bottled and sold as mineral water.
Mineral water is the water containing minerals or other
dissolved substances that alter its taste or gives it
therapeutic value. Salts, sulfur compounds, and gases
are among the substances that can be dissolved in
the water. Mineral water can often be effervescent.
Mineral water can be prepared or can occur naturally.
Squash Squash is a highly-sweetened (and often fruit-based)
concentrate, which is diluted with a liquid, most
commonly water, before drinking. Typically, squash is
created by mixing one part concentrate with four or
five parts of water (depending on concentration and
personal taste) directly into a glass or mug or into a
jug. Squashes are also mixed with spirits or cocktails.
The most common flavours are orange, apple and
blackcurrant, lemon, peppermint, mixed fruit, summer
fruits, and lemon-lime. Other flavours include peach,
strawberry, passion fruit, custard apple and kiwi fruit.
Juice Juice is prepared by mechanically squeezing or
macerating fresh fruits or vegetables without the
application of heat or solvents. Popular juices include,
but are not limited to, apple, orange, prune, lemon,
grapefruit, cherry, pineapple, tomato, carrot, grape,
strawberry, cranberry, pomegranate guava, sapota
and celery. It has become increasingly popular to
combine a variety of fruits into single juice drinks.
Popular blends include cran-apple (cranberry and
apple) and apple and blackcurrant. Juices are also
used for cocktails and mixing with spirits.
Syrup Syrup is a thick, viscous liquid, containing a large
amount of dissolved sugars (60 to 65% brix ), but
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showing little tendency for crystalisation of dissolved
sugar. The main use of these concentrated sweet fruit
flavourings is as a base for cocktails, fruit cups or
mixed with soda water as a long drink. Some
examples of syrup are orgeat (almond), cassis
(blackcurrant), citronelle (lemon), framboise
(raspberry) and cerise (cherry)
10.4.2 Hot Drinks
Tea Tea is one of the most widely-consumed stimulant
beverage in the world. It has a cooling, slightly bitter,
astringent flavor. It has almost no carbohydrates, fat,
or protein. Tea is a natural source of the amino acid
theanine, methylxanthines such as caffeine and
theobromine, and polyphenolic antioxidant catechins.
Coffee Coffee is a widely consumed stimulant beverage
prepared from roasted seeds, commonly called coffee
beans, of the coffee plant. Once brewed, coffee may
be presented in a variety of ways. Drip brewed,
percolated, or French-pressed / cafetière coffee may
be served with no additives (colloquially known as
black) or with either sugar, milk or cream, or both.
When served cold, it is called iced coffee.
Cocoa it is a powder made from cacao seeds (bean) after
they have been fermented, roasted, shelled, ground,
and freed of most of their fat. A beverage is made by
mixing this powder with sugar in hot water or milk. It is
a rich source of theobromine which acts as a
stimulant.
10.5 TEA
The most popular non-alcoholic beverage, tea is a stimulating
and refreshing drink. All tea comes from the "Camellia sinensis", an
evergreen shrub that may grow up to 60 feet in the wild. When
cultivated for harvest, the tea bushes are kept to a height of about
three feet. There are over 3000 varieties of tea each with their own
specific characteristics. Tea leaves have a characteristic oval shape
and serrated edge. Younger the leaves better the quality of the tea.
The kind of tea obtained is determined by the manufacturing process
and treatment. The principle flavour components of tea are caffeine,
tannin yielding compounds and small amounts of essential oils.
Caffeine provides the stimulating effect, tannin the colour, body and
taste to the extract and the essential oils contribute the characteristic
aroma. It is predominantly grown in India, Ceylon, China and Japan.
Chinese tea contains less tannin than the other varieties.
Tea i s mostly named after the region in which they are
cultivated. Example: Assam tea is named after the Assam region in
India, and Keemun is named after the Keemun region of China.

10.5.1 Types of Tea
The climate, soil conditions where the tea is grown, and how
the tea is processed, determines the flavor characteristics of the tea.
Tea is harvested after each flush - the sprouting of the top two
leaves and bud. Tea pickers’ motto is ‘two leaf and a bud.’ The top
two leaves and bud are hand plucked and then processed into any of
the four types of tea, which are Black, Green, Oolong, and White.
Black Tea The leaves are withered, then rolled till they become
soft and massy. This is done to break up the fiber and
cells of the leaf to liberate the constituents so that
their extraction is easy. The leaves are then
fermented. During the process of fermentation some
of the acid in the leaves oxidizes and is converted into
less soluble forms while more essential oils develop.
After fermentation is complete, the leaves are fired in
a drying machine. Some of the popular black teas
include English Breakfast, and Darjeeling.
Beverages
Figure 10.1 Processing of Tea
Green Tea Skips the oxidizing step. It is simply withered and then
dried. It has a more delicate taste and is pale green/
golden in color. The chief difference between black
tea and green tea is the former is fermented while the
latter is not. Since the purpose of fermentation is to
make tannin less soluble, an infusion of green tea has
more tannin in it, astringent and slightly bitter to taste.
Oolong tea is popular in China, it is withered, partially oxidized,
and dried. Oolong is a cross between black and green
tea in color and taste.
White tea is the least processed. A very rare tea from China,
White tea is not oxidized or rolled, but simply withered
and dried by steaming.
The best tea generally produces a pale-coloured infusion and
the depth of colour is not necessarily a 'sign of strength.’ Freshly

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infused tea is harmless to normal digestion; continued infusion
extracts the tannin, a bitter substance which is harmfull.
10.5.2 Storage of DriedTea
1. Tea easily absorbs moisture and odors and so it is essential
that it is kept in a cool dry place away from any strong
smelling items.
2. Tea must be stored in an airtight container not exposed to
light and used within a reasonable time. Because light breaks
down the quality (photo-oxidation) of tea, glass containers are
not suitable for the storage of tea unless stored away from
light.
3. If the tea in chest, they should be kept off the ground and at
16 cm. or 6 inches away from the wafts. This allows a current
of air to circulate round the tea chest and averts dampness.
4. Once a chest is opened it is advisable to put a close-fitting lid
over it.
10.5.3 Preparation of Tea
Tea brewing or preparation is an art that is simple to perform
but which also requires some care to do well. While essentially tea is
brewed by adding boiling water to the dry leaf, the quantity of leaves,
the temperature of the water and timing is of vital concern. The
following is a guide for the preparation of tea. The basic rule of
thumb to start is 'one teaspoon of loose-leaf tea per cup'.
1. Warm your empty tea pot by filling it with hot water. This will
prevent the hot water from cooling too quickly when leaves
are added.
2. Boil freshly drawn tap water. If the quality of your tap water is
poor, try using filtered or bottled spring water. For black tea,
use the water when it comes to a boil. Water left boiling too
long will de-aerate. This will result in a flat tasting tea. For
green tea, the water should be heated to a lower temperature
(usually approximately 80 degrees Celsius), which may vary
from tea to tea.
3. Empty the hot water from your tea pot and add 2.25g or one
rounded teaspoon of tea leaves for each cup of water (or one
heaping teaspoon per mug), placing the tea directly into the
bottom of the pot or using a basket infuser. Tea ball strainers,
while convenient, often yield poorer tasting tea as they are
often too small to allow all of the leaves to fully unravel its
contents. If you do use a tea ball, be sure to use one that is
sufficiently large to pack the tea loosely.
4. Add the freshly boiled water over the leaves in the tea pot.
5. Brew tea for the appropriate length of time. Time needed to
brew tea varies depending on the leaves being used and the
drinker's individual taste. Careful timing is essential for
brewing tea. A very general rule to follow is the smaller the
leaf, the less time required for brewing. Broken grades of tea

leaves and most Darjeeling teas usually only need 3-4
minutes to brew. Whole-leaf teas often need 4-5 minutes. All
teas, however, will become bitter due to higher tannin
extraction if brewed for longer than 5 or 6 minutes. When
brewing tea, time with a timer, and not with your eyes. It is a
common mistake to brew the tea until it looks a particular
color or shade. The color of tea is a poor indicator of the tea's
taste.
6. If you use a basket infuser or a tea ball, remove these
promptly when the brewing time has expired. If you placed
the tea directly into the pot, pour the tea into the cups through
a strainer to catch the leaves. In this instance, if you do not
wish to serve your tea immediately, pour your tea through a
strainer into another pre-heated tea pot.
7. Tea sometimes is brewed with spices like fresh ginger, dried
ginger powder or cardoms to enrich the flavor.
Milk and sugar should be added according to individual taste.
Adding of milk first or last does not make any significant difference in
the taste of tea - but many people have their choice some like to add
milk first and some afterwards. Sugar must be added last.
Tea is also taken hot with sugar and slices of lemon. This is
known as Russian Tea. For preparing iced tea: prepare strong tea.
Pour over crushed ice on which placed a sprig of mint and topped
with lemon slices.
Instant tea: Of late completely water soluble tea powder is
getting popular. Another convenient method of preparing tea is to
use tea bags.
Beverages
10.6 COFFEE
Coffee berries, which contain the coffee bean, are produced
by several species of small evergreen bush of the genus Coffea. The
two most commonly grown species are Coffea canephora (also
known as Coffea robusta) and Coffea arabica. These are cultivated
in India, Latin America, Southeast Asia, and Africa. Once ripe, coffee
berries are picked, processed to remove the mesocarp, and dried.
The seeds are then roasted, undergoing several physical and
chemical changes. They are roasted to various degrees, depending
on the desired flavor. They are then ground and brewed to produce
liquid coffee which is also known as coffee decoction. Coffee can be
prepared and presented by a variety of methods to cater the need of
loca palate.
Figure 10.2 Coffee Bean

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Coffee is always brewed by the user immediately before
drinking. In most areas, coffee may be purchased unprocessed, or
already roasted, or already roasted and ground. Coffee is often
vacuum packed to prevent oxidation and lengthen its shelf life.
10.6.1 Processing of Coffee Beans
Coffee preparation is the process of turning coffee beans into
a beverage. While the specific steps needed vary with the type of
coffee desired and with the raw material being utilized, the process is
composed of four basic steps; raw coffee beans must be roasted,
the roasted coffee beans must then be ground, the ground coffee
must then be mixed with hot water for a certain time (brewed), and
finally the liquid coffee must be filtered off from the spent powder.
Roasting Roasting coffee transforms the chemical and physical
properties of green coffee beans into roasted coffee
products. The roasting process is integral to
producing a savory cup of coffee. When roasted, the
green coffee bean expands to nearly double its
original size, changing in color and density. As the
bean absorbs heat, the color shifts to yellow and then
to a light "cinnamon" brown then to a dark and oily
color. During roasting, oils appear on the surface of
the bean. The roast will continue to darken until it is
removed from the heat source. Coffee can be roasted
with ordinary kitchen equipment (frying pan, grill,
oven) or by specialised appliances. Some times,
butter fat (melted butter / ghee) is added during
roasting to enhance the flavour of the resultant
powder.
Grinding The whole roasted coffee beans are ground, which is
also known as milling, to facilitate the brewing
process. The fineness of grind strongly affects
brewing, and must be matched to the brewing method
for best results. Brewing methods which expose
coffee grounds to heated water for longer require a
coarser grind than faster brewing methods. Uniformly
ground coffee is better than the mixture of sizes
produced by a mill with chopping blades. Many coffee
drinkers grind the beans themselves immediately
before brewing. There are four methods of grinding
coffee for brewing: burr-grinding, chopping, pounding,
and roller grinding.
10.6.2 Methods of Preparationof Coffee
General methods of preparation of coffee is given below. This
is followed by specific methods of brewing coffee which is given
under appropriate headings.
Brewing Coffee can be brewed in several different ways, but
these methods fall into two main groups depending

upon how the water is introduced to the coffee
grounds.
· If the method allows the water to pass only once
through the grounds, the resulting brew will
contain mainly the more soluble components
(including caffeine).
· If the water is repeatedly cycled through the
beans (as with the common percolator), the brew
will also contain more of the relatively less
soluble, and bitter-tasting, compounds found in
the bean, but for this coarse ground coffee will be
required.
Boiling Despite the name, care should be taken not to
actually boil coffee for more than an instant because
the decoction becomes bitter.
· The simplest method is to put the ground coffee in
a cup, pour in hot water and let it cool while the
grounds sink to the bottom. This is a traditional
method for making a cup of coffee (known as
"mud coffee")
· "Cowboy coffee" is made by simply heating
coarse grounds with water in a pot, letting the
grounds settle and pouring off the liquid to drink,
sometimes filtering it to remove fine grounds.
The above methods are sometimes used with hot
milk instead of water.
Water temperature is crucial to the proper
extraction of flavor from the ground coffee. The
recommended brewing temperature of coffee is
93°C (199.4°F). If cooler, some of the solubles
that make up the flavor will not be extracted. If the
water is too hot, some undesirable, bitter,
components will be extracted, adversely affecting
the taste. If coffee is heated to boiling point only
very briefly, the taste will be little affected; the
longer it is kept at a high temperature the worse
the taste becomes.
Figure 10.3 French Press or Cafetière
Steeping A cafetière (or French press) is a tall, narrow cylinder
with a plunger that includes a metal or nylon mesh
filter. Coffee is placed in the cylinder and boiling water
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is poured on. The coffee and hot water are left in the
cylinder for a few minutes (typically 4'-7') and the
plunger is pushed down leaving the filter immediately
above the grounds, allowing the coffee to be poured
out while the filter retains the grounds. Depending on
the type of filter, it is important to pay attention to the
grind of the coffee beans, though a rather coarse
grind is almost always called for. A plain glass
cylinder may be used, or a vacuum flask arrangement
to keep the coffee hot.
Drip Brew Drip brew (also known as filter or American coffee) is
made by letting hot water drip onto coffee grounds
held in a coffee filter (paper or perforated metal).
Strength varies according to the ratio of water to
coffee and the fineness of the grind, but is typically
weaker than espresso, though the final product
contains more caffeine. By convention, regular coffee
brewed by this method is served in a brown or black
pot (or a pot with a brown or black handle), while
decaffeinated coffee is served in an orange pot (or a
pot with an orange handle).
10.6.3 Moka Pot Method
There is an art to making coffee in a moka pot that includes
the amount of water, the amount and grind of the coffee, the
compactness of the coffee grounds in the filter and the heat of the
water used to brew it. It is possible to make excellent coffee without
any acidity or bitterness in a moka pot if you follow simple
procedures listed below:
1. Place your kettle of cold water on your stove burner
and heat water until hot. Depending on the quality of
your water, you may find that using filtered water
significantly improves the taste of your coffee.
2. Grind your coffee. Grind just a little coarser than for
an espresso machine (fine, espresso grind of dark
roasted coffee). Just coarse enough so it doesn't go
through the upper filter holes or block them.
3. Place hot water in the bottom section of the pot up to
the level of the safety valve.
4. Insert the filter basket. Fill the filter basket with ground
coffee until it is level and then level off with a knife.
Do not compact the coffee, because as the water
reaches the grounds they will expand effectively
tamping your coffee for you.
5. Make sure the filter disk and gasket are in place in the
top portion of the pot. Screw the top section onto the
bottom section of the pot and tighten to obtain a
perfect seal. If using a stovetop moka pot, place it on
the stove on medium to medium-high heat. When hot,
the air and water trapped inside the bottom tank

expand due to the heat being applied the device. As
this happens, it pushes the hot water up a tube,
through the coffee grinds, and out of the spout into the
top chamber of the pot.
6. When the water in the tank has been exhausted,
that's when you hear the ‘gurgle,’ that signifies the
drink is ready to pour (approximately 4-5 minutes).
Brewing is completed when all the water has been
percolated into the top chamber. Remove the moka
pot from the stove.
Figure 10.4 Moka Pot
Do not put the pot in the dishwasher. Wash the pot in mild
detergent and water and dry thoroughly after each use. Always keep
your moka pot scrupulously clean. Disassemble the moka pot after
every use and clean the filter and top pot, being sure that you clean
the underside of the top pot. Every few weeks, run some vinegar
through the moka pot as if you were brewing coffee to get rid of any
mineral deposits left behind by hard water.
10.6.4 Pot Method
i) Warm an earthenware pot or jug. Put in 3 level
teaspoons of fresh coffee powder (coarse grind) for
each 250 ml cup.
ii) Pour water which has started to boil over the powder
and stir. Cover the pot and let it stand near the fire for
5 to 7 minutes.
iii) Pour the coffee through a fine meshed sieve or cloth.
Add milk and sugar to taste.
10.6.5 Filter Method
Several types of filters are available. Stainless steel or brass
filters are the best, but the latter should be properly tinned, or else
the coffee will be spoilt. Glass or china containers are good but are
fragile. Copper should not be used because of possible copper
poisoning.
i) Put in 3 level teaspoons of coffee powder (fine or
medium grind) to each 250 ml. or 8 oz. cup. Press the
plunger down lightly over the powder.
Beverages

Food and Beverage
Service - I
ii) Pour water which has just come to boil over (he
plunger in a circular motion. Let it stand for 5 to 7
minutes.
iii) Coffee can be poured out straight from the lower
vessel and milk and sugar added as required.
10.6.6 Percolator Method
i) Place the ground coffee powder in the centre section
of a clean warm percolator on a fine strainer fitted
inside and resting on a paper filter (a pinch off salt is
mixed with the coffee).
ii) Pour fresh boiling water slowly through the top
section.
iii) The water passes through the coffee, is strained and
collects in ihe bottom section of the apparatus.
Figure 10.5 Precolator
10.6.7 Espresso or Caffè Espresso
Espresso is a concentrated coffee beverage brewed by
forcing very hot, but not boiling water under high pressure through
coffee that has been ground to a consistency between extremely fine
and powder.
Figure 10.6 Caffè Espresso Machine

The defining characteristics of espresso include a thicker
consistency than drip coffee, a higher amount of dissolved solids
than drip coffee per relative volume, and a serving size that is
usually measured in shots, which are between 25 and 30 ml (30ml=1
fluid ounce) in size. Espresso is chemically complex and volatile,
with many of its chemical components quickly degrading due to
oxidation or loss of temperature. Properly brewed espresso has
three major parts: the heart, body, and the most distinguishing factor,
the presence of crema, reddish-brown foam that floats on the
surface of the espresso. It is composed of vegetable oils, proteins
and sugars. Crema has elements of both emulsion and foam colloid.
10.6.8 Instant Coffee
A thick coffee decoction is prepared first and then it is either
spray dried to a fine powder or freeze dried to granules. When added
to hot water it dissolves completely leaving no residue.
10.6.9 Turkish Coffee
It is heavily laced with cardomom and is quite thick in
consistency. It is a traditional after meal drink in many Arab
countries.
10.6.10 General Rules for Storing and for Making Coffee
i) Coffee loses aroma and flavour with storage, as the
volatile components evaporate. It should be roasted
and ground immediately before brewing for the best
possible drink.
ii) Roasted coffee bean can be stored for some time,
and can be re-roasted briefly immediately before use.
Ground coffee should be used within two or three
days of grinding.
iii) Vacuum-packing extends storage life much. Roasted
coffee, whether ground or not, can be kept in an
airtight container in a freezer to lengthen shelf life.
iv) Fresh coffee is the best; so buy quantities to last not
more than a week.
v) Use the exact quantity of powder required.
vi) Use freshly drawn and freshly boiled water.
vii) The coffee-maker must be rinsed with hot water
before each use and thoroughly washed and dried
before being put away. Never brew less than three-
fourths of the coffee maker's capacity; use a smaller
one instead.
Beverages
10.7 COCOA
Cocoa, besides being a stimulant, is also a food. It is
prepared from the seeds (beans) of a tree called theobromo cacao,
grown in South and Central America.the West and East Indies and

Food and Beverage
Service - I
along the Gold Coast and adjacent areas in Africa. Common
commercial varities are criolo (fine quality) and trinitario (medium
quality). The pods are gathered in heaps and cut open with sharp
rounded knives. The cocoa beans which are covered with a moist,
glistening sweet white pulp (mucilage) are scooped out. Oxidation
begins almost at once causing the beans to become brown.
Therefore, as soon as possible, they must be placed on fermenting
heaps and are spread in the sun to remove the moisture so that
spoilage does not set in.
However, fermentation is necessary to get the finest possible
flavor. This is accompanied by a rise in temperature and the
transformation of natural sugars to acetic and other acids. After
several days, this operation is complete and the beans are allowed
to dry. They are then ready to be packed and shipped.
Cocoa contains theobromine and caffeine as well as starch
fat, nitrogenous compounds and salts. So, apart from being a
stimulating drink, it is also a food. Cocoa can be prepared in milk
only, or in milk and water, mixed to suit the taste of the individual.
The powder is mixed with sugar to avoid lumping. A little cold milk is
added and a thick even paste made. Either hot rnilk or hot milk and
water are poured over. The preparation is then allowed to boil for a
few minutes which improves the flavour. A pinch of salt added at the
beginning enhances the flavour.
10.8 ADVANTAGES OF BEVERAGES
1. Refreshment: Non-alcoholic beverages such as plain or
carbonated water, lime juice, ginger ale and other bottled
beverages, fruit juices and iced tea or coffee are refreshing
drinks and are used to relieve thirst.
2. Nourishment: Pasteurized milk, butter milk, chocolate and cocoa
drinks, eggnog made with rum, fruit juices, glucose water,
lemonade provide nutrients and help in nourishing the body.
3. Stimulant: Tea, coffee, cocoa and chocolate beverages help in
stimulating the system.
4. Soothing Agent: Warm milk and hot tea have a soothing effect
and are used for this purpose.
5. Appetizers: Soups, fruit juice and alcoholic drinks in limited
quantities increase an individual’s appetite and thereby food
consumption.
CHECK YOUR PROGRESS - QUESTIONS
1. What are beverages?
2. What are the classifications of the beverages?
3. Define alcoholic beverage
4. What are compound beverages?
5. Classify non-alcoholic beverages.

10.9 LET US SUM UP
Beverages are potable drinks which have thirst-quenching,
refreshing, stimulating and nourishing qualities. Most of the
beverages supply energy in the form of sugar or alcohol. Beverages
can be broadly classified into two, viz. alcoholic beverages and non-
alcoholic beverages.
An alcoholic beverage is a drink containing ethanol,
commonly known as alcohol. Low-alcohol-content drinks (beer and
wine) are produced by fermentation of sugar or starch-containing
products, and high-alcohol ones (brandy, rum, vodka, whisky, etc.)
are produced by distillation of these low alcohol products. Distilled
beverages with added flavorings and relatively high sugar content
are generally referred to as compound beverages. Eg. Liqueur, gin,
etc. A non-alcoholic beverage is a beverage that contains no alcohol.
Such drinks are generally drunk for refreshment, or to quench
people's thirst. Non-alcoholic beverages can be mainly classified as
hot and cold beverages. Eg. for non-alcoholic beverages (cold)
include beverages aerated with carbonic gas, spring water, mineral
water, squash, juice, syrup, etc. Eg. for non-alcoholic beverages
(hot) include tea, coffee, cocoa, etc.
The most popular non-alcoholic beverage, tea, is a
stimulating and refreshing drink. The principle flavour components of
tea are caffeine, tannin yielding compounds and small amounts of
essential oils. Caffeine provides the stimulating effect, tannin the
colour, body and taste. The four types of tea are: black, green,
oolong and white.
Next to tea, coffee is most popular non-alcoholic beverage in
many parts of the world. Coffee is always brewed by the user
immediately before drinking. Cocoa, besides being a stimulant, is
also a food. Cocoa contains theobromine and caffeine as well as
starch fat, nitrogenous compounds and salts. The beverages provide
refreshment and nourishment and act as stimulants, soothing agents
and appetizers.
Beverages
1. Prepare various types of tea available in your pantry and note
down the characteristics and test them for taste.
10.11 KEY WORDS
Nutrients A source of nourishment, especially a nourishing
ingredient in a food.
Psychoactive Having an altering effect on perception, emotion, or
behavior.
Sake A Japanese liquor made from fermented rice.
Alcoholism A disorder characterized by the excessive
consumption of and dependence on alcoholic
beverages

Food and Beverage
Service - I
Euphoric Describes a feeling of joy and excitement
Sangria A cold drink made of red or white wine mixed with
brandy, sugar, fruit juice, and soda water.
Vermouth A sweet or dry fortified wine flavored with aromatic
herbs and used chiefly in mixed drinks.
Tequila An alcoholic liquor distilled from the fermented juice of
the Central American century plant Agave tequilana
Caffeine Caffeine is a drug that stimulates the central nervous
system
1. Coffee is served in different coloured pots. Why?
2. Brewing coffee in moka pot – elaborate.
3. Define beverages, spirits. Name a few examples of spirits.
4. Name the different types of tea.
1. Beverages are potable drinks which have thirst-quenching,
refreshing, stimulating and nourishing qualities.
2. i) Alcoholic beverages and
ii) Non-alcohlic beverages.
3. An alcoholic beverage is a drink containing ethanol, commonly
known as alcohol.
4. Distilled beverages with added flavorings and relatively high
sugar content are generally referred to as compound beverages.
5. Non-alcoholic beverages can be mainly classified as hot and
cold beverages.
10.13 REFERENCES
1. Andrew Durkan, John Cousins (1995), The Beverage Book,
Hodder Arnold H&S.
2. Costas Katsigris, Chris Thomas (2006), The Bar and Beverage
Book, John Wiley & Sons Inc.
3. Wallace Rande, The Beverage Service World, Valentino Luciani
(2000), Prentice Hall.
4. Mary Lou Heiss (Author), Robert J. Heiss (2007), Hot Drinks:
Cider, Coffee, Tea, Hot Chocolate, Spiced Punch, and Spirits,
Ten Speed Press.

LESSON 11
ORDER TAKING PROCEDURES
IN A RESTAURANT
CONTENTS
11.1 Introduction
11.2 Order taking procedure
11.2.1 Receiving the guest
11.2.2 Attending an Order
11.2.3 Recording an Order
11.3 Sample Procedure for Order Taking
11.4 Methods of Taking Food and Beverage Order
11.5 Room Service
11.5.1 Room Service Order Taking
11.6 Cover laying for various foods
11.7 Let us Sum Up
11.9 Key Words
11.11 References
In this lesson we shall discuss about the order taking
procedures in a restaurant. After completion of this lesson you will be
able to understand:
Ø Order taking procedures
Ø Methods of taking food and beverage order
Ø Room service
Ø Cover laying for various foods
11.1 INTRODUCTION
Order taking is a skillful art that reflects the efficiency of both
the waiter and the establishment. The order taker (waiter) should be
skillful to handle array of customers efficiently. He should have a
very good memory. He should have good oral communication skills.
Knowledge about food and beverage, their garnishes and
accompaniments, matching wines and spirits, cooking time and
serving time, description of dishes in a lucid manner are other
important qualities of order taker. He should also possess a rapid
writing skill legible enough s o that other subordinates can
understand and execute the order.

Food and Beverage
Service - I
11.2 ORDER TAKING PROCEDURE
The order taking procedure in a hotel industry is discussed in
detail in the following paragraphs.
11.2.1 Receiving the Guest
1. The welcoming of the guests represents the most important
step to his final satisfaction and reflects the level and quality
of the service of an establishment
2. Guests must be welcomed from the entrance of the
restaurant; they should not wait by themselves for more than
10 seconds at the entrance.
3. The first impression received by the guest is most important.
It is not necessary to execute the whole welcoming procedure
with each guests (it is not always possible in case of
affluence), however, it is indispensable to show him that he
has been taken into consideration, if it is only by eye contact.
4. If the hostess or the maître d' are occupied, the head waiter
or the assistant waiter must show the guests that they have
been taken into consideration.
5. If there is an overbooking problem (more tables have been
reserved than the restaurant can welcome), guests should
not be left at the entrance but invited to sit down at the bar
and take care of the problem away from their presence.
6. The hostess or Maître d' must try to seat the guests if he /
she has to modify the planning of reservations at the moment
of the guests arrival.
7. The hostess or the head waiter will accompany the guests to
his table and pull out the chair for him / her to sit.
8. The head waiter or the assistant waiter will immediately
present himself to the table to show the guests that he has
been taken into consideration
11.2.2 Attending an Order
1. The waiter will approach the guest from the left, place the
menus, ensuring they are clean, in front of him and enquire:
“May I have your order please, sir / madam?”.
2. He should wait patiently, facing the guests, until (after any
necessary advice has been asked for and given) the order is
completed as fast as and including the main course.
3. When the menus are long and varied, it is advisable to allow
customers a few minutes before asking the order.
4. When it is apparent that there is a host, take his instructions
first, otherwise receive orders as soon as the guests are
ready.

Covers:
Covers:4
5. If the waiter is busy and cannot attend to a customer at once,
he should inform him that he will attend to him shortly or “in a
moment”.
6. When two tables are occupied at approximately the same
time, the waiter must take the order of the first party first.
Customers are apt to note with annoyance any failure to a
“first come, first served” sequence.
7. Waiter must be aware not only of the speciality of the day but
also reasonable dishes to recommend. He should know the
following things as far as possible:
· Knowing which dishes are ready for quick service to
guests in a hurry.
· Items suitable for children
· Salad, vegetable and potato suggestions for grills,
roasts and main courses for a la carte guests.
11.2.3 Recording an Order
1. The Head W aiter should write in the corner of the order
sheet; the tabe number and the number of persons being
served. He also notes the time at which the order has been
taken.
2. He takes the order for the appetizer; he indicates the number
of guests for each appetizer opted.
3. He takes the order for the main dish. He writes the special
notes at the right (example: choice of spice and hotness). He
repeats the same for all the guests.
4. He takes the order for all other items.
5. He affixes his signature and hands it over to his back waiter.
Order Taking
Procedure in a
Restaurant
11.3 SAMPLE PROCEDUREFOR ORDER TAKING
1 The front waiter presents himself
to the table.
Table No:
2 He indicates on the voucher the
table number and the number of
persons.
Table No: AS
Covers: 4
3 He writes down the time at which
the order has been taken.
Table No: AS
12h30m

Covers:4
Food and Beverage
Service - I 4 He takes the order for the first
appetizer. He indicates the
number of the guest
corresponding to that order.
Table No: AS
Covers:4
12h30m
Shrimp Cocktail (1
5 If the order of the second
appetizer is identical, the head
waiter will only indicate the chair
number corresponding to the
second guest.
Table No: AS
Covers:4
12h30m
Shrimp Cocktail (1,4
6 If a guest does not take an
appetizer, the head waiter will
write on the voucher "no
appetizer" and the chair number
corresponding to the guest, so
that there is no confusion in the
kitchen.
Table No: AS
Covers:4
12h30m
No (3
7 The head waiter takes the order
of the last appetizer
Table No: AS
12h30m
No (3
Bisque (2
8 When the order of appetizers is
finished, the head waiter writes
the total number of dishes
ordered
Table No: AS
Covers:4
12h30m
2 Shrimp Cocktail (1,4
1 No (3
2 Bisque (2
9 The head waiter takes the order
of the main dish.
The first guest does not take a
main dish, the head waiter writes
it down on the voucher
Table No: AS
Covers:4
12h30m
1 No (3
2 Bisque (2
No(1

guest.
guest
10 He takes the order of the second
dish. Table No: AS
Covers:4
12h30m
1 No (3
2 Bisque (2
No(1
Tournedos(3
Order Taking
Procedure in a
Restaurant
11 He asks the guest how he would
like his meat cooked. He
indicates this information on the
right side of the voucher
Table No: AS
Covers:4
12h30m
1 No (3
2 Bisque (2
No(1
Tournedos(3R
12 He takes the order for the third
Table No: AS
Covers:4
12h30m
1 No (3
2 Bisque (2
No(1
Tournedos(3R
2wd
13 He takes the order of the fourth
Table No: AS
Covers:4
12h30m
1 No (3
2 Bisque (2
No(1
Tourned os(3R
2wd
Homard(4

Covers:4
Food and Beverage
Service - I 14 He writes down the total number
of dishes ordered
Table No: AS
12h30m
1 No (3
2 Bisque (2
1 No(1
2 Tournedos(3R
2wd
1 Homard(4
15 He separates the different
headings.
He writes down the date and
appends his initials in the right
inferior part of the voucher.
He transfers the voucher to his
back waiter.
Table No: AS
Covers:4
12h30m
4 Cartes
1 No (3
2 Bisque (2
1 No(1
2 Tournedos(3R
2wd
1 Homard(4
18/02 Sz
11.4 METHODS OF TAKING FOODAND BEVERAGE ORDER
Essentially there are four methods of taking food and
beverage orders from customers. All order taking methods are based
upon these four concepts.
Triplicate Method Order is taken, top copy goes to the supply
point, second copy is sent to the cashier for
billing; third copy is retained by the server as
a means of reference during service.
Duplicate Method Order is taken; top copy goes to the supply
point, second copy is retained for service
and billing purposes.
Service with Order
Method
Order is taken; customer is served and
payment received according to that order,
for example, bar service or take-away
methods.
Pre-OrderedMethod · Individually (example room service
breakfast)
· Hospital tray system
· Functions

11.5 ROOM SERVICE
Room Service generally includes the same dishes offered in
the restaurant. A three star category hotel should be able to serve at
least breakfast in the rooms. Room service is part of the food and
beverage department and not of housekeeping. The room service
can also be responsible, after the closing of the hotel bar, to serve
beverages in the rooms and manage the mini-bar.
Waiter will use trays (carried high over the shoulder with the
left hand) or rolling tables for the meals. Every element should be
covered (film paper, carton, bells) during transportation and
uncovered when entered the room.
The Room Service is often situated inside the kitchen, and
close to the service elevator. In this way hot preparations can be
served as fast as possible. Inside this service, the following are
found:
· Working station
· Toaster
· Sink
· Coffee / tea machine
· Products shelves (cereals,sugar...)
· Tray shelf
· Refrigerator
· Order taking office / desk
11.5.1 Room Service Order Taking
One can order room service in two ways:
· By “door hanger”
· By “telephone”
1. By Door Hanger
It is a document that the guest places on the exterior room
door knob. The night audit picks up all the documents during the
night. This system allows the room service employees to be ready
and serve the guests on time.
This document is often made up of two faces written down in
two languages and is placed by housekeeping on the head of the
bed. The information found in this document are the following:
i.The service hour desired by the guest, leaving a margin of a
quarter of hour (for example between 8:00 and 8:15 a.m.)
ii.The name of the guest
iii.The number of people
iv.The room number
v.The detailed order of breakfast desired (filled in cases)
Order Taking
Procedure in a
Restaurant

Food and Beverage
Service - I
vi.A choice of newspaper proposed by the establishment
2. By Telephone
The room service order is placed through telephone. In fact, it
is very difficult to take an order correctly by telephone. One must be
fast, not to forget any important information and try to sell the
maximun to the guest.
For a maximum efficiency, the Room-service personnel use
digital telephones that indicate the name of the person and the room
number, and the possibility to display the room number of the
previous call in case they forget.
The room service order is written down manually or
computerized and it should include the following information:
i.Room number
ii.Name of the guest
iii.Number of persons
iv.Detailed order
v.Hour the order is taken
vi.Service hour
The service should be fast and discrete. The service
procedure is as follows:
i.Verify the guest's name on the bill
ii.Knock on the door
iii.Announce "room service"
iv.Remove plastic films from the food
v.Wait until the guest invites the waiter to come in
vi.Express wishes "good morning, good afternoon, good
evening, call the guest by his last name (good morning
mister X).
vii.Ask where to place the tray
viii.List the different food items orderd by the guest
ix.Ask the guest to sign the bill
x.Thank the guest and explain the procedure to take away the
tray
It is to the room service to clear away the tray when the
guests have finished, eithere by asking them to place their tray
outside of their room when they have finished, and to clear it 20
minutes after the service or by asking the guest to call them to come
clear away the tray, which is more delicate because the waiter must
come in the guest's intimacy the least possible. It is the object of
conflict between housekeeping and the room service departments. In

fact, there is nothing worst than a floor where there is dirty trays lying
on the floor. One should consider that the job of the room service is
finished only when all trays have been cleared away.
The room service employee must have general knowledge
about the hotel premises. The room service employee is often the
only one to be in direct contact with the guest during his stay. The
guest often asks questions concerning the technical equipment of
the rooms, the hotel premises, or any other information, and the
waiter must be able to answer to any need.
Order Taking
Procedure in a
Restaurant
11.6 COVER LAYING FOR VARIOUS FOODS
The cover or the standard utensils (knife, fork, dishes etc.) to
be provided for various foods is detailed below:
Dish Cover
HORS D’OEUVRE
Grapefruit Cocktail Coupe
Doily on sideplate
Grapefruit spoon or teaspoon
Tomato Juice 5oz goblet/ or club shaped glass
Doily on sideplate
Teaspoon
Ham Mousse Side knife
Sweet fork
Cold fish plate
Potted shrimps Fish knife and fork
Cold fish plate
Oysters Soup plate or welled silver dish filled with
crushed ice and placed on underplate
Oyster fork
Finger bowl filled with lukewarm water and
slices of lemon
Doily on sideplate at the top left hand corner
of the cover
Spare serviette
Snails Snail tongs: left of cover
Snail fork: right of cover
Snail dish: round (holding capacity 6/12)
Doily on sideplate
Gulls’ Egg Small knife and fork
Cold fish plate
Finger bowl
Doily on sideplate containing luke warm
water and a slice of lemon
Spare sideplate for the shell
Spare serviette

Food and Beverage
Service - I
Smoked Salmon Fish knife and fork
Cold fish plate
Asparagus Asparagus rack: grid serviette
Asparagus tongs: right of cover
Hot / cold joint plate
Joint fork
Finger bowl as for gulls’ egg
Spare serviette
Globe Artichoke Joint fork on right of cover
Finger bowl
Doily on sideplate
Spare napkin
Hot / cold fish plate as appropriate
Corn on the Cob Hot fish plate
Corn on the cob holders
Fresh Prawns Wine goblet on doily on an underplate
Fish and knife fork
Cold fish plate
Figer bowl as for gulls eggs
Spare serviette
Chilled Melon Sweet spoon and fork
Cold fish plate
Teaspoon if charentaise melon is offered
Avacodo Cold fish plate
Teaspoon
Shell Fish Cocktail Doily on sideplate
Teaspoon
Oyster fork
Shellfish cocktail holder
Crème de tomate
Onion Soup
Potage Germiny
SOUPS
Soup spoon
Soup plate
Underplate
Consomme Sweet spoon
Consommé cup and saucer
Fish plate
Petit Marmite Special earthenware dish called petit
marmite
Sweet spoon
Doily on underplate
Bouillabaisse Soup plate
under plate
Fish knife / fork
Sweet spoon
Bortsch Soup plate
Underplate
Sweet spoon
Turtle soup Consommé cup
Consommé saucer
Fish plate
Sweet spoon

Fish (fried)
Fish (grilled)
Fish (poached)
Grilled Herring
Poached Salmon
FISH DISHES
Fish knife and fork
Hot fish plate
Order Taking
Procedure in a
Restaurant
Mussels Soup plate
Underplate
Fish knife and fork
Cold fish plate
Crawfish Fish knife and fork
Spare plate for the shell
Finger bowl containing luke warm water and
a slice of lemon
Spare serviette
Cold lobster Fish knife and fork
Lobster pick
Spare plate for the shell
Finger bowl containing luke warm water and
a slice of lemon
Spare serviette
FARINACEOUS
Spaghetti Joint fork
Hot fish plate
MEAT
Curry Joint knife and fork
Sweet spoon
Hot soup plate
Underplate (fish plate) or joint plate
Roast Beef
Roast Lamb
RoastMutton
Roast Pork
Boiled Mutton
Salt Beef
Boiled Fresh Beef
Mixed grill and
grilled steaks
Joint knife and fork
Hot joint plate
Steak knife and fork
Hot joint plate
Irish stew Soup plate
Underplate
Sweet spoon
Chicken
Turkey Roti
Goose
Wild Duck
Duck
POULTRY
Hot joint plate

Food and Beverage
Service - I
Cheese Side plate
Side knife
Small fork (if necessary)
Dessert Fruit plate
(Fruits & Nuts) Fruit knife and fork: interlocked on fruit plate
Spare serviette
One f i n g e r b o w l : on d o i l y o n
s i d e p l a t e
containing luke warm water and slice of
lemon (for rinsing fingers)
One f i n g e r b o w l : on d o i l y o n
s i d e p l a t e
Containing cold water for rinsing grapes. It
will be placed on the top left hand corner of
the cover.
Nut crackers and grape s c is sors : to be
placed on the fruit basket
Spare sideplate for sheels and peel
Savoury Hot fish plate
Side knife
Sweet fork
CHECK YOUR PROGRESS
1. Who takes an order in a hotel?
2. How the Waiter enquire the guest for order?
3. What the Waiter should note in the corner of the order sheet?.
4. What are the methods through which the guest can order for
room service?
11.7 LET US SUM UP
Order taking is a skillful art that reflects the efficiency of both
the waiter and the establishment. The order taking procedure include
welcoming of the guests, attending an order and recording an order.
Essentially there are four methods of taking food and
beverage orders from customers. All order taking methods are based
upon these four concepts: triplicate method, duplicate method,
service with order method and pre-ordered method.
Room Service generally includes the same dishes offered in
the restaurant. Room service is the responsibility of the food and
beverage department and not of housekeeping. Waiter will use trays
or rolling tables for the meals.
Every item should be covered during transportation and
uncovered when entered the room. One can order room service in
two ways: by door hanger and by telephone.

1. Practice order taking procedure.
2. Visit a hotel and take note of the order taking procedure followed
by the hotel.
Order Taking
Procedure in a
Restaurant
11.9 KEYWORDS
Garnishes To dec orate ( prepared f o o d or drink) with
small colorful or savory items
Lucid Easily understood; intelligible
Appetizer A food or drink served usually before a meal to
stimulate the appetite
Voucher A written record of expenditure, disbursement, or
completed transaction
Bar A counter at which drinks, especially alcoholic drinks,
and sometimes food, are served
Night auditor A night auditor balances all paperwork for a hotel on a
daily basis
Coupe Coupe is French for the noun form of "cut." Coupage
refers to a cutting wine. Such wines are added in
small quantities to other wines either to correct
deficiencies in them or to enhance them.
BouillabaisseA highly seasoned stew made of several kinds of fish
and shellfish
Savoury Piquant, pungent, or salty to the taste; not sweet
1. What are the precautions to be taken in recording an order?
2. What are the different types of formats in use in order taking?
3. What is meant by ‘door hanger’ method? Furnish procedure.
4. What is the service procedure to be followed for room service?
1. Generally the Waiter takes the order from the guests in a hotel.
2. “May I have your order please sir / madam.”
3. Table number, number of persons being served and the time at
which the order is taken.
4. By door hanger and / or by telephone.

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11.11 REFERENCES
1. Lendal H. Kotschevar, Valentino Luciani (2006), Presenting
Service: The Ultimate Guide for the Foodservice Professional,
and Banquet Management, Thomson DelmarLearning.

LESSON 12
SAVOURY
CONTENTS
12.1 Introduction
12.2 Savouries
12.3 Types of Savoury
12.4 Savoury Dishes
12.4.1 Savouries on Toast
12.4.2 Canapés
12.4.3 Croutes
12.4.4 Tartlettes (Round) or Barquettes (Oval)
12.4.5 Bouchées
12.4.6 Flan
12.4.7 Soufflés
12.5 Service of Savouries
12.6 Let us Sum Up
12.8 Key Words
12.10 References
In this lesson we shall discuss about the savouries. After
Ø Savouries and their types
Ø Savoury dishes
Ø Service of savoury.
12.1 INTRODUCTION
Savoury food has a salty or spicy flavour rather than a sweet
one. The savoury course of a meal may have meat or fish and
vegetables. Savoury dishes can be served hot, warm, at room-
temperature or chilled. They can be spicy, mild flavoured or plain.
A savoury as the term indicates is a savoury item served on
varying shapes of toast; in tartlettes (round) and barquettes (oval); in
bouchées; flan rings or as an omellette or soufflé.
On the lunch and dinner menu, the savoury is generally
served as an alternative to a sweet, whilst in a banquet it may be a
course on its own, coming between the entremets (sweet) and the

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dessert (fresh fruits and nuts). In a la carte menu, the savouries are
listed in a section of their own.
12.2 SAVOURIES
The term savouries covers a range of items served either as:
Savoury course It is served as part of a traditional meal where
the item is highly tangy and refreshes the
palate after the sweet and prior to the serious
business of dinner drinks.
Cocktail savouries: these consist mainly of various canapés and
are eaten:
· as appetizers served with drinks prior to
meal.
· during a cocktail party.
Sandwiches these are sometimes categorized as savouries
particulary hot-sandwiches.
Small items are eaten snacks in bars, coffee shops and
cafés.
12.3 TYPES OF SAVOURY
There are eight main types savoury:
1. Savouries using a sauce – these are usually “salpicon”
based using béchamel, curry sauce, devil sauce.
2. Grilled items
3. Shallow fried items
4. Shallow poached items
5. Scrambled eggs
6. Short pastry items
7. Savoury soufflés
8. Puff pastry items.
12.4 SAVOURY DISHES
The following are the popular savoury dishes:
12.4.1 Savouries on Toast
Welsh
Rabbit
Rarebit, Welsh rarebit, or Welsh rabbit is traditionally
a sauce made from a mixture of cheese and butter,
poured over toasted bread which has been buttered.
In current popular use, cheese on toast is simply
slices of cheese placed on toasted bread and melted
by heat from above in a grill or salamander.

Buck
Rabbit
A Welsh rarebit garnished with a poached egg.
Savoury
Moelle on
Toast
Chilled marrow is sliced and poached gently in a little
white stock. Drained well and dressed on hot
buttered toast. Seasoned and coated with beurre
noisette, sprinkled with chopped parsley.
Haddock
on toast
Poached haddock and flake mixed with cream
sauce. Spreaded on toast and decorated to serve.
Anchovies
on toast
Breads are toast and anchovy’s fillets are laid side
by side. Finished with the heated oil from the
anchovies. Decorated with sieved hard boiled yolk of
egg and chopped parsley.
Sardines
on toast
Sardines are split and backbone is removed. From
head to tail is laid on the toast. Finished with the oil
from the sardines.
Roes on
toast
Roes are shallow fried and dressed on toast.
Sprinkled with lemon juice, coated with beurre
noisette and served.
12.4.2 Canapés
Generally canapés are small, decorative pieces of bread
(toasted or untoasted) that are topped with a savory garnish such as
anchovy, cheese or some type of spread.
Canapé
Baron Garnished with slices of fried mushrooms, grilled
bacon and poached bone marrow.
Canapé
Ritchie
Creamed Haddock, garnished with slices of hard
boiled eggs.
Canapé Quo
Vadis
Grilled roes garnished with small mushroom heads
Canapé Nina
Half small grilled tomato, garnished with mushroom
head and a pickled walnut
Canapé
Charlemagne
Garnish with shrimps bound with a curry sauce
Angels on
horseback Shucked oysters wrapped in bacon, though
sometimes scallops are used in place of the
oysters. This is then baked in the oven and quite
often served on toast.

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Devils on
horseback
Contains a pitted prune (dates are sometimes
used) stuffed with mango chutney and wrapped in
bacon. This is then baked in the oven and quite
often served on toast, with watercress. Hot pepper
sauce is often added.
12.4.3 Croutes
These are shaped pieces of bread approximately ¼ inch thick
shallow fried.
Croute Derby Spread with ham puree and garnished with a
pickled walnut.
Croute
Windsor
Spread with ham puree and garnished with small
grilled mushrroms
Croute Diane Partly cooked chicken livers (fried) wrapped in
streaky bacon and grilled on a skewer
Scotch
wookcock
Scrambled egg garnished with a trellis of anchovy
and studded with capers
12.4.4 Tartlettes (Round) orBarquettes (Oval)
pastry.
These are normally made from unsweetened shortcrust
Charles V Soft roes mixed with butter, covered with cheese
soufflé mixture and baked in the oven.
Favorite Filled with cheese soufflé mixture and slices of
truffle. Garnished with slices of crayfish tails or
prawns.
Haddock Filled with diced haddock bound with a curry
sauce, sprinkled with breadcrumbs and cooked au
gratin.
12.4.5 Bouchées
These are small puff pastry cases. A small edition of a vol-au-
vent. They have various fillings: shrimp, lobster, prawn and haddock.
Indieene Filled with curried shrimps and chutney
Omelettes Two / three egg omelettes with various flavours
such as mushroom, spinach, sardine, anchovy,
haddock, cheeses etc.

12.4.6 Flan
These are made from unsweetened shortcrust pastry.
Savoury
Quiche
Lorraine
Flan made from unsweetened shortcrust pastry
and filled with rashers of streaky bacon and slices
of cheese. Covered with a savoury egg custard
mixture and baked in the oven.
12.4.7 Soufflés
These are made in soufflé dishes. Various flavours such as
mushroom, spinach, sardine, anchovy, haddock, cheeses etc. are
used.
12.5 SERVICE OF SAVOURIES
1. The following cover should be laid for savouries:
· Hot fish plate
· Side knife
· Sweet fork
2. The accompaniments are to be set as follows:
· Cayenne pepper: placed on the sideplate on table
· Cruet: to be replaced if previously removed when
clearing the main course
· Peppermill: placed on sideplate on table
· Worcester sauce: only to offered with a meat savoury.
3. If a variety of hot and cold sweets are being ordered by a party of
people then the cold items must be served first followed by the
hot items. One must ensure that the fish plate is hot for the
savoury. The correct cutlery and flatware is laid before serving
and the necessary accompaniments are all on the table before
service commences.
CHECK YOUR PROGRESS
1. What flavour that you can expect from savoury?
2. How you can serve savoury?
3. When savoury are served?
4. How many types of savouries are there is use?
5. What are canapés?
6. Define:
i) Croutes
ii) Bouchées
iii) Flan

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12.6 LET US SUM UP
Savoury food has a salty or spicy flavour rather than a sweet
one. The savoury course of a meal may have meat or fish and
vegetables. On the lunch and dinner menu, the savoury is generally
served as an alternative to a sweet. The term savouries covers a
range of items served either as: savoury course, cocktail savouries,
sandwiches and small items.
There are eight main types savoury, viz. savouries using a
sauce, grilled items, shallow fried items, shallow poached items,
scrambled eggs, short pastry items, savoury soufflés and puff pastry
items. Some of the popular savoury dishes include welsh rarebit,
buck rabbit, moelle on toast, haddock on toast, anchovies on toast,
sardines on toast, roes on toast.
Canapés are small, decorative pieces of bread that are
topped with a savory garnish such as anchovy, cheese or some type
of spread. Canapé types include canapé baron, canapé ritchie,
canapé quo vadis, canapé nina, canapé Charlemagne, and angles
on Blackhorse.
Croutes are shaped pieces of bread. Some of the examples
are croute derby, croute Windsor, croute dianeand , scotch wookock.
Tartlettes (Round) or Barquettes (Oval) are normally made from
unsweetened shortcrust pastry. Example: Favoite and haddock.
Bouchées are small puff pastry cases. Example: Indieene an
omelettes. Flan are made from unsweetened shortcrust pastry.
Example: quiche Lorraine. Soufflés are made in soufflé dishes.
The correct cutlery and flatware should be laid before serving
and the necessary accompaniments are all on the table before
service commences.
1. Visit nearby restaurants and study their list of savouries offered
to the guests.
12.8 KEY WORDS
Canapé A cracker or a small, thin piece of bread or toast
spread with cheese, meat, or relish and served as an
appetizer
Croutes French for " crust," croûte generally describes a thick,
hollowed-out slice of bread (usually toasted) that is
filled with food
Barquettes Small boat-shaped pastry cases, used for savoury or
sweet mixtures
Bouchées Small open pastry case (vol au vent) filled with
chopped meat, game, or fish, served hot with a thick
sauce.

Soufflés A light, fluffy baked dish made with egg yolks and
beaten egg whites combined with various other
ingredients and served as a main dish or sweetened
as a dessert
Salpicon Chopped meat, bread, etc., used to stuff legs of veal
or other joints; stuffing; farce
Savoury
1. Give some examples of some items of savoury courses and
cocktail savouries.
2. What are the cover to be used with savoury and the
accompanishments withsavoury dishes?
3. What are canapés?
4. Explain:
i) Tarlettes
ii) Soufflés
iii) Croutes
iv) Bouchées
1. Savoury food has a salty or spicy flavour rather than a sweet
one.
2. Savoury dishes can be served hot, warm, at room-temperature
or chilled.
3. On the lunch and dinner menu, the savoury is generally served
as an alternative to a sweet, whilst in a banquet it may be a
course on its own, coming between the entremets (sweet) and
the dessert (fresh fruits and nuts). In a la carte menu, the
savouries are listed in a section of their own.
4. There are eight types of savouries is use, viz. savouries using a
sauce, grilled items, shallow fried items, shallow poached items,
scrambled eggs, short pastry items, savoury soufflés and puff
pastry items.
5. Canapés are small, decorative pieces of bread (toasted or
untoasted) that are topped with a savory garnish such as
anchovy, cheese or some type of spread.
6. i) Croutes are shaped pieces of bread approximately ¼ inch
thick shallow fried.
ii) Bouchées are small puff pastry cases. A small edition of a
vol-au-vent. They have various fillings: shrimp, lobster, prawn
and haddock.
iii) Flan are made from unsweetened shortcrust pastry

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12.10 REFERENCES
1. Deborah Madison (1990), The Savoury Way, Bantam Press.
2. Cordon Bleu Cookery School (1973), Cheese and Savouries,
Macdonald
3. Theodora Fitzgibbon(1982), Savouries, Century.

LESSON 13
ICE CREAM
CONTENTS
13.1 Introduction
13.2 Ice Cream
13.3 Ice Cream Production
13.4 Types of Ice Creams
13.4.1 Assortment of Ice Cream
13.5 Serving Ice Cream
13.5.1 Ice Cream Scoops
13.6 Storing Ice Cream
13.7 Let us Sum Up
13.9 Key Words
13.11 References
In this lesson we shall discuss about the ice cream. After
Ø Ice cream and their varieties
Ø Serving and storing ice cream
13.1 INTRODUCTION
Ice cream, or iced cream as it was originally called, was once
narrowly defined as a luxury dessert made of cream, sugar, and
sometimes fruit congealed over ice. But today it is an universally
cherished favorite dish. The wide variety of ice creams and their
varying cost ranging from low to high has made it delightful dish.
Our love affair with ice cream is centuries old. The ancient
Greeks, Romans, and Jews were known to chill wines and juices.
This practice evolved into fruit ices and, eventually, frozen milk and
cream mixtures. The Italians were especially fond of the frozen
confection that by the sixteenth century was being called ice cream.
Because ice was expensive and refrigeration had not yet
been invented, ice cream was still considered a treat for the wealthy
or for those in colder climates. Furthermore, the process of making
ice cream was cumbersome and time-consuming. A mixture of dairy
products, eggs, and flavorings was poured into a pot and beaten
while, simultaneously, the pot was shaken up and down in a pan of
salt and ice.

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The development of ice harvesting and the invention of the
insulated icehouse in the nineteenth century made ice more
accessible to the general public. The hand-cranked ice cream
freezer was first developed by Nancy Johnson in 1846. Ice was
readily available from large warehouses in that era, so ice cream
became a treat that could be enjoyed by almost anyone, not just the
rich.
The business slowly evolved for the next few decades.
Manufacturing methods and ingredients improved, while refrigeration
technology became cheaper and more efficient. By the 1920s, home
refrigerators and freezers became more common, which gave the ice
cream industry another boost.
13.2 ICE CREAM
Ice cream is a frozen dessert made from dairy products,
s u c h a s milk a n d cream, combined with flavorings a n d
sweeteners, such as sugar. This mixture is stirred slowly while
cooling to prevent large ice crystals from forming, which results in a
smoothly textured ice cream. These ingredients, along with air
incorporated during the stirring process (technically called overrun),
make up ice cream.
Although the term "ice cream" is sometimes used to mean
frozen desserts and snacks in general, frozen custard, frozen yogurt,
sorbet, gelato, and other similar products are sometimes informally
called ice cream.
Ice cream comes in a wide variety of flavors, often with
additives such as chocolate flakes or chips, ribbons of sauce such as
caramel or chocolate, nuts, fruit, and small candies / sweets. Some
of the most popular ice cream flavors are vanilla, chocolate,
strawberry, and Neapolitan (a combination of the three). Many
people also enjoy ice cream sundaes, which often have ice cream,
hot fudge, nuts, whipped cream, maraschino cherries or a variety of
other toppings. Other toppings include cookie crumbs, butterscotch,
sprinkles, banana sauce, marshmallows or different varieties of
candy.
Ice cream is generally served as a chilled product. It may also
be found in dishes where the coldness of the ice cream is used as a
temperature contrast, for example, as a topping on warm desserts,
or even in fried ice cream. Some commercial institutions such as
creameries specialize in serving ice cream and products that are
related.
13.3 ICE CREAM PRODUCTION
Today’s ice creams are made by slowly churning a mixture of
milk or cream, eggs, sugar, and flavorings (such as fruit, chocolate,
or nuts) at freezing temperatures until the mixture transforms into a
smoothly textured mass of tiny ice crystals. There are two basic
varieties of ice cream:

i) French-style or custard-based: These types of ice cream
are very rich and smooth. They are made by incorporating
egg yolks and sugar into cream and/or milk before churning.
ii) Philadelphia-style: This ice cream contains no eggs and is
made simply by mixing together milk or cream with sugar.
This process yields a less rich ice cream that is firmer and
chewier than French-style ice cream.
Ice Cream
13.4 TYPES OF ICE CREAM
The following are the standard ice cream commonly
available.
Premium Ice cream generally has between 11% and 15%
butterfat and 60% to 90% overrun, which is the air
that is pumped into the ice cream. This creates a
denser, heavier, creamier, richer and more caloric
product than regular ice cream, and is reflected in the
price.
Superpremium ice cream has even more butterfat—
greater than 14%, with some having up to 18% and
more—and less overrun, from as low as 20% up to
80%. Premium and superpremium ice creams come
in more complex flavors in addition to the basic ones.
The superpremium ice cream producers category
includes smaller companies that make interesting
gourmet” flavors.
In addition to lower overrun and greater butterfat, the
third way in which a superpremium ice cream can be
made richer is by using an egg custard base, which is
known as French or French-style ice cream.
Regular Ice cream is less dense: it contains 10% to 11%
butterfat and more air, 90% to 100% overrun. It is
usually sold in the more standard flavors, since the
addition of ingredients of fancy flavors add to the cost
escalation. Some people prefer the texture and lesser
degree of richness, and prefer it in milkshakes where
the subtlety of the richer ice cream can be lost (or is
overkill).
Economy Ice cream contains exactly 10% butterfat - the
minimum USDA standard, and 95% to 100% overrun.
It is made in basic flavors.
Light Ice cream means that there is either 50% less fat or
33% fewer calories than the company’s standard ice
cream. Read the labels carefully: the “light” ice
creams of a superpremium brand often have more
calories than the “regular” ice cream of other brands.
Low fat Ice cream has 25% less fat than the company’s
regular ice cream. Similar to the light ice cream
analogy above, it can contain more calories than a
regular ice cream of another brand.

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13.4.1 Assortment of Ice Cream
The following are an assortment of ice creams commercially
available all over the world:
1. Ice Cream Cake can take two forms. It is a three layer ice
cream in the shape of a cake, often with cookie crumbs or
other small representation of “cake”; or layers of ice
cream and cake. In the latter, it is up to the cake maker to
decide as to whether the middle layer is the ice cream or
the cake.
Figure 13.1 Cake Ice Cream
2. Ice Milk is a low butterfat variation of ice cream, which
due to advances in food technology over the last 20
years, has all but disappeared as a term, replaced by
reduced fat ice cream.
3. Italian Ice is a smooth water ice, similar to a sorbet but
generally a sweeter, snack product rather than a more
refined dessert product. It is so-called because it is
served in pizzerias and Italian ice shops, as well as by
street vendors. Popular flavors include cherry, coconut,
lemon and “rainbow ice.”
4. Kulfi is a dense Indian ice cream made with water
buffalo’s milk and flavorings like cardamom, chikoo,
coconut, malai (almond), mango, pistachio and
saffron. Kulfi is also never made with eggs, like French
ice cream. It is prepared by simply boiling milk until it is
reduced to half the original volume; then sugar and a
teaspoon of corn syrup are added and the mixture is
boiled for 10 more minutes. Water is mixed in until it
thickens into a paste and is boiled a while longer. Finally,
flavorings, dried fruits or cardamom are added. The
mixture is cooled, put into molds and frozen.
Figure 13.2 Kulfi Ice Cream

5. Parfait, the French word for “perfect,” is originally the
French sundae, generally served with fruit purée. In
America, it became a particular type of sundae, with
syrup and ice cream layered in a tall glass, topped with
whipped cream.
6. Novelties are single-serving frozen treats such as ice
cream bars, popsicles and sandwiches.
Figure 13.3 Ice Cream Bars
7. Semifreddo, means “half cold” in Italian, which refers to a
class of semi-frozen desserts - semi-frozen custards, ice
cream cakes and tarts.
8. Sherbet is a fruit-based product like sorbet, with milk
added to provide creaminess. By law, sherbet can contain
no more than 2% milkfat, and ranges from 1% to 2%. The
milk makes it a slightly heavier product than sorbet.
9. Sorbet (the French word—in Italian, it’s sorbetto) is a
frozen dessert generally made from fruit purée or fruit
juice; it can incorporate other flavorings including herbs
and liqueurs. Unlike sherbet, sorbet contains no milk;
some sorbet recipes also use egg whites.
Figure 13.4 Sorbet
10. Snow Cone, generally served in a paper cone or cup and
is made of compacted shaved ice flavored with a choice
of bright-colored sugary syrups, usually fruit-flavored
(apple, banana, cantaloupe, cherry, colada, grape, kiwi,
lemon, lime, mango, orange, peach, pineapple, raspberry,
strawberry) but also spice (cinnamon) and pop flavors like
bubblegum and cola. Snow cones served in a cup are
eaten with a spoon; those in a paper cone are eaten like
an ice cream cone. Interestingly, snow cones are the
Ice Cream

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descendents of the original “ice cream,” which was snow
flavored with fruit juice, created 4,000 years ago by the
Chinese and learned through trade routes by the
Persians 2,500 years ago.
11. Spumoni is a Neapolitan specialty where layers of three
different colored and flavored ice creams: chocolate,
pistachio and cherry are a popular combination. Or, more
basic flavors can be used, with nuts and candied fruit
added to the layers.
12. Sundae, a name invented in America consists of one or
more scoops of ice cream topped with sauce or syrup
(generally butterscotch, caramel, chocolate or
strawberry). Chopped nuts and whipped cream is
generally added, and a maraschino cherry is placed on
top. There are endless creative riffs on the sundae,
incorporating fruit, cookies, candy, cake, marshmallow
creme, peanut butter sauce, sprinkles / jimmies, and
ingredients too numerous to list.
Figure 13.5 Sundae
13. Tartufo, the Italian word for truffle, is a ball of vanilla ice
cream, often with a cherry and nuts in the center, enrobed
in chocolate. The ice cream version appeared around the
Victorian era, when the molding of ice cream into flowers,
fruits, and other shapes became popular.
Figure 13.6 Tartufo
14. Gelato is Italian ice cream made from milk and sugar,
combined with other flavorings. The gelato ingredients
(after an optional pasteurization) are frozen while stirring
to break up ice crystals as they form. Like high-end ice
cream, gelato generally has less than 35% air, resulting in
a dense and extremely flavourful product. Gelato is
typically made with fresh fruit or other ingredients such

as chocolate (pure chocolate, flakes, chips, etc.), nuts,
small confections or cookies, or biscuits.
15. Ais kacang or ice kacang is a dessert served in Malaysia
and Singapore. It is also popularly known as air batu
campur in Malay or ABC for short. It is sweet-tasting and
is primarily crushed or shaved ice served with sweet
flavoured syrup and jelly. The word Kacang is a Malay
word for bean, and the word "ais" is a transliteration of the
English term "ice". Formerly, it was made of only shaved
ice and cooked red beans. Several varieties have also
been introduced which contain aloe vera in some form or
another, such as in jelly form. Evaporated (condenced)
milk is drizzled over the mountain of ice.
Figure 13.7 Ice Kacang
16. Ice pop is a frozen water dessert on a stick that is
colored and flavored. It is made by freezing colored,
flavored liquid (such as fruit juice) around a stick. Once
solid, the stick is then used as a handle to hold the ice
pop.
Figure 13.8 Ice Pop
17. Frozen Custard or Soft-Serve Ice Cream is ice cream
served at a warmer temperature from a machine that
extrudes the ice cream into soft, swirled peaks. Frozen
yogurt is also available in soft-serve form. With both ice
cream and frozen custard, the ingredients are mixed at
21°F; then the ice cream goes into a hardening room
where it becomes rock-solid at -40°F. Soft ice cream
leaves off this last step. Frozen custard is perceived as
tastier because it is warmer and doesn’t numb the taste
buds. What we know today as “soft serve” or “frozen
custard” was originally regular “French” ice cream or
“glace.” Over time, the hard ice cream became known as
“French” ice cream, and “frozen custard” became the
Ice Cream

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term used for the soft-serve ice creams, which once did
use a custard ice cream base.
18. Frozen Yogurt is made of low-fat or no-fat yogurt,
sweetener, gelatin, corn syrup, coloring, and flavoring,
churned in an ice cream machine. It can be found soft-
serve or hard-packed. It both freezes and melts much
more slowly than ice cream, since yogurt has a much
higher freezing and melting point than milk.
19. Glace (pronounced GLAHS) is French-style ice cream,
also called frozen custard, made from rich milk-and-
cream-based custard that includes eggs. Not to be
confused with soft-serve ice cream called frozen custard,
which may or may not have an egg-custard base.
20. Granita (pronounced grah-nee-TAH, or granité, grah-
nee-TAY, in French) is a semi-frozen dessert that is
made with the same ingredients as sorbet—sugar, water
and a flavoring, in this case a liquid such as fruit juice,
coffee or wine. Unlike sorbet, granita is not churned in a
freezing machine, but is poured into a large pan, placed
in the freezer, and the frozen crystals are scraped from
the top of the pan every 30 minutes or so. It thus yields
large, frozen flakes, a crystalline appearance and a
crunchy texture. Granita also has less sugar than sorbet
or sherbet
13.5 SERVING ICE CREAM
1. The ideal serving temperature for ice cream and other frozen
desserts is 6–10°F, yet most home freezers are set to 0°F.
When you serve frozen desserts straight from the freezer,
they’re too cold to allow your taste buds to experience their
full spectrum of flavors.
2. "Temper" ice cream before you scoop - leave it at room
temperature for 8-10 minutes before serving. Return ice
cream to the freezer immediately after it has been served to
minimize the formation of ice crystals.
3. Serve ice cream in chilled bowls, preferably glass. Not only is
the frosted bowl refreshing to look at, but the ice cream will
retain its shape longer.
4. Scooping ice cream: Have a large Pyrex measuring cup or
other heat proof container filled with just boiling water
standing by. Dip the metal scoop into the hot water, let it heat
up for a moment, and then DRY the scoop on a towel.
Quickly drag the hot scoop across the ice cream creating
tight rolls of the divine stuff. Do not smash the ice cream with
the scoop. Repeat the process for each serving.
5. To store opened ice cream, first place a piece of plastic wrap
on the surface and smooth it down lightly with your fingers.
Then close the lid securely and return to the depths of your
freezer.

13.5.1 Ice Cream Scoops
Ice cream scoops come in three basic styles.
· Solid scoops: These use a thin leading edge to help
you push through firm ice cream. Many have handles
filled with an anti-freezing fluid that keeps the scoop
warmer than the ice cream.
· Spring-loaded scoops (dishers): These have a strip
of metal or plastic that sweeps across the inner
surface of the scoop, helping to ease the ice cream
out of the scoop. Some models have a button on the
back that pushes the ice cream straight out of the
scoop.
· Spades: These are ideal if worked with ice cream on
a flat surface and folding ingredients into it. A spade is
useless if one needs to scoop ice cream out of small
containers.
Ice Cream
Figure 13.9 Ice Cream Scoops
13.6 STORING ICECREAM
1. Every time you remove ice cream from the freezer, some of
its small ice crystals melt. When you return the container to
the freezer, that melted liquid refreezes and clings to existing
crystals, making the ice cream grainier and grainier each time
you remove it. Though this problem is unavoidable, you can
minimize it by dividing your freshly churned ice cream into a
number of small containers so that each container spends as
little time outside the freezer as possible.
2. Foods that contain fat—including ice cream, gelato, sherbet,
and frozen yogurt—are prone to picking up odors from
nearby foods in the freezer if they’re not sealed and stored
properly. Protect your ice cream from unwanted odors by
draping a layer of plastic wrap or wax paper over the top of
your storage container before covering it with the lid.

Food and Beverage
Service - I
CHECK YOUR PROGRESS
1. Define ice cream.
2. What are the two basic varieties of ice cream?
3. List the standard types of ice cream commonly available in te
market.
4. What is kulfi?
5. List the three basic styles of ice cream scoops.
13.7 LET US SUM UP
Ice cream or iced cream as it was originally called, was once
narrowly defined as a luxury dessert made of cream, sugar, and
sometimes fruit congealed over ice. Ice cream is a frozen dessert
made from dairy products, such as milk and cream, combined with
flavorings a n d sweeteners, such as sugar. But today it is an
universally cherished favorite dish. The development of ice
harvesting and the invention of the insulated icehouse in the
nineteenth century made ice more accessible to the general public.
Manufacturing methods and ingredients improved, while refrigeration
technology became cheaper and more efficient.
Ice cream comes in a wide variety of flavors, often with
additives such as chocolate flakes or chips, ribbons of sauce such as
caramel or chocolate, nuts, fruit, and small candies / sweets. Some
of the most popular ice cream flavors are vanilla, chocolate,
strawberry, and Neapolitan. Ice cream is generally served as a
chilled product.
There are two basic varieties of ice creams, viz. the French-
style or custard – based and Philadelphia – style. The commonly
available ice cream include premium ice cream, superpremium ice
cream, regular ice cream, economy ice cream, light ice cream and
low fat ice cream. The assorted ice cream commonly available
include ice cream cake, ice milk, Italian ice, kulfi, parfait, novelties,
semifreddo, sherbet, sorbet, snow cone, spumoni, sundae, tartufo,
gelato, ice kacang, ice pop, frozen custard or soft-serve ice cream,
frozen yogurt, glace and granite.
Ice cream scoops come in three basic styles, viz. solid
scoops, spring-loaded scoops (dishers), spades.
1. Visit a few neighbourhood ice cream parlours and study their
menu. If you can afford it, taste a few and note down your
observation.
2. Try to make few ice creams on your own making use of the
ingredients available.

13.9 KEY WORDS
Congeal To cause to solidify or coagulate or to undergo a
process likened to solidification or coagulation
Gelato An Italian ice cream or ice
Neapolitan Neapolitans was a brand of chocolate in various
flavours, formerly made by Terry's i n York,
Yorkshire
Sprinkles Sprinkles are very small pieces of confectionary used
as a decoration or to add texture t o desserts –
typically cakes o r cupcakes, cookies, doughnuts,
ice cream, and some puddings
Gourmet A connoisseur of fine food and drink
Pizzerias A place where pizzas are made and sold
Pistachio A deciduous tree (Pistacia vera) of central and
western Asia, having pinnately compound leaves and
dry, drupaceous, nutlike fruits. The nutlike fruit of this
tree, having an edible, oily, green or yellow kernel.
The flavor of these nuts
Popsicles A trademark used for a colored, flavored ice
confection with one or two flat sticks for a handle
Cantaloupe A variety of melon (Cucumis melo var. reticulatus)
having a tan rind with netlike ridges and a sweet
fragrant orange flesh
Scoops A thick-handled cuplike utensil for dispensing balls of
ice cream or other semisoft food, often having a
sweeping band in the cup that is levered by the thumb
to free the contents
Ice Cream
1. Differentiate between sherbet and sorbet.
2. Differentiate between premium, reguar and low fat ice cream.
3. Frequent removal of ice cream from the freezer is undesirable.
Why?
4. What are the different types of ice cream available?
5. What are the ingredients commonly used in making ice cream?
1. Ice cream is a frozen dessert made from dairy products, such
as milk and cream, combined with flavorings and sweeteners,
such as sugar.
2. i) French-style or custard-based
ii) Philadelphia-style.

Sunil Kumar Food and Beverage Basic Notes
Food and Beverage
Service - I
3. The commonly available ice creams are premium ice cream,
superpremium ice cream, regular ice cream, economy ice
cream, light ice cream and low fat ice cream.
4. Kulfi is a dense Indian ice cream made with water buffalo’s milk
and flavorings like cardamom, chikoo, coconut, malai (almond),
mango, pistachio and saffron.
5. Ice cream scoops come in three basic styles, viz. solid scoops,
spring-loaded scoops (dishers), spades.
13.11 REFERENCES
1. David Lebovitz (2007), The Perfect Scoop: Ice Creams, Sorbets,
Granitas, and Sweet Accessories, Ten Speed Press.
2. Jens Hoffmann, Midori Matsui, Philippe Vergne (2007), Ice
Cream: Contemporary Art in Culture , Phaidon Press Ltd.

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Food Beverage Service Basic notes