From the Unknown to the Known
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This document discusses knowledge management in the digital age. It begins by outlining how information sharing has changed with new technologies, moving from a top-down model to a more democratic model. It then discusses using frameworks like Cynefin to understand where knowledge work fits in complex domains. It proposes using Web 2.0 tools to build knowledge through activities like identifying patterns, testing hypotheses, and codifying learnings. Finally, it advocates for knowledge gardening and building trust to move from just having knowledge to being knowledgeable.
From the Unknown to the Known
- 1. From the Unknown to the Known:Knowledge management for the digital agePharma Bio Med 20108th – 10th NovemberBen Gardner
- 2. DisclaimerThe opinions expressed in this talk are all my own and in no way can be considered to represent those of PfizerBen Gardner
- 5. The format of content is changingBen Gardner
- 6. We live in exponential timesBen Gardner
- 7. Network information is very differentBen GardnerClay Shirky- http://www.shirky.com/writings/ontology_overrated.html
- 8. Democratisation of TechnologyBen Gardner
- 10. It’s all about conversations“It’s not about technology its about culture”Ben Gardner
- 11. Narrative Story TellingBen Gardner
- 13. Cynefin frameworkHigh AbstractionStructuredUnstructuredLow AbstractionBen Gardner
- 14. Cynefin frameworkHigh AbstractionStructuredUnstructuredCodify learning'sKnownLow AbstractionBen Gardner
- 15. Cynefin frameworkHigh AbstractionKnowableTest and refine hypothesisStructuredUnstructuredCodify learning'sKnownLow AbstractionBen Gardner
- 16. Cynefin frameworkHigh AbstractionComplexKnowableIdentify patterns/gain insightTest and refine hypothesisStructuredUnstructuredCodify learning'sKnownLow AbstractionBen Gardner
- 17. Cynefin frameworkHigh AbstractionComplexKnowableIdentify patterns/gain insightTest and refine hypothesisStructuredUnstructuredCodify learning'sImpose order on the chaosChaoticKnownLow AbstractionBen Gardner
- 18. Cynefin frameworkHigh AbstractionComplexKnowableIdentify patterns/gain insightTest and refine hypothesisStructuredUnstructuredCodify learning'sImpose order on the chaosChaoticKnownLow AbstractionBen Gardner
- 19. Cynefin frameworkHigh AbstractionComplexKnowableIdentify patterns/gain insightTest and refine hypothesisStructuredUnstructuredCodify learning'sImpose order on the chaosChaoticKnownLow AbstractionBen Gardner
- 20. Cynefin frameworkHigh AbstractionComplexKnowableIdentify patterns/gain insightTest and refine hypothesisStructuredUnstructuredCodify learning'sImpose order on the chaosChaoticKnownLow AbstractionBen GardnerDave Snowdenhttp://www.cognitive-edge.com/articledetails.php?articleid=13
- 21. Cynefin: Knowledge building - ActivitiesHigh AbstractionComplexKnowableStructuredUnstructuredChaoticKnownLow AbstractionBen Gardner
- 22. Cynefin: Knowledge building - ActivitiesHigh AbstractionComplexKnowableStructuredUnstructuredImpose order on the chaosSearch
- 23. Experiment
- 25. Cynefin: Knowledge building - ActivitiesHigh AbstractionComplexKnowableIdentify patterns/gain insightHypothesis generation
- 26. ‘Bounce idea around’StructuredUnstructuredImpose order on the chaosSearch
- 27. Experiment
- 29. Cynefin: Knowledge building - ActivitiesHigh AbstractionComplexKnowableIdentify patterns/gain insightHypothesis generation
- 30. ‘Bounce idea around’Test and refine hypothesis‘Put flesh on the bones’
- 31. Aggregate understandingStructuredUnstructuredImpose order on the chaosSearch
- 32. Experiment
- 34. Cynefin: Knowledge building - ActivitiesHigh AbstractionComplexKnowableIdentify patterns/gain insightHypothesis generation
- 35. ‘Bounce idea around’Test and refine hypothesis‘Put flesh on the bones’
- 36. Aggregate understandingStructuredUnstructuredImpose order on the chaosSearch
- 37. Experiment
- 39. Cynefin: Knowledge building - ActivitiesHigh AbstractionComplexKnowableIdentify patterns/gain insightHypothesis generation
- 40. ‘Bounce idea around’Test and refine hypothesis‘Put flesh on the bones’
- 41. Aggregate understandingStructuredUnstructuredCodify learning'sFormally present learning's
- 42. Produce publicationImpose order on the chaosSearch
- 43. Experiment
- 45. Cynefin: Knowledge building – E2.0 toolsHigh AbstractionComplexKnowableStructuredUnstructuredChaoticKnownLow AbstractionBen Gardner
- 46. Cynefin: Knowledge building – E2.0 toolsHigh AbstractionComplexKnowableStructuredUnstructuredImpose order on the chaosSearchChaoticKnownLow AbstractionBen Gardner
- 47. Cynefin: Knowledge building – E2.0 toolsHigh AbstractionComplexKnowableIdentify patterns/gain insightMash-ups
- 48. Blog/Microblog
- 49. Social NetworkingStructuredUnstructuredImpose order on the chaosSearchChaoticKnownLow AbstractionBen Gardner
- 50. Cynefin: Knowledge building – E2.0 toolsHigh AbstractionComplexKnowableIdentify patterns/gain insightMash-ups
- 51. Blog/Microblog
- 52. Social NetworkingTest and refine hypothesisGTDware
- 53. Team Wiki
- 54. Team BlogStructuredUnstructuredImpose order on the chaosSearchChaoticKnownLow AbstractionBen Gardner
- 55. Cynefin: Knowledge building – E2.0 toolsHigh AbstractionComplexKnowableIdentify patterns/gain insightMash-ups
- 56. Blog/Microblog
- 57. Social NetworkingTest and refine hypothesisGTDware
- 58. Team Wiki
- 60. Podcast/Vodcast/SlidecastImpose order on the chaosSearchChaoticKnownLow AbstractionBen Gardner
- 61. Cynefin: Knowledge building – E2.0 toolsHigh AbstractionComplexKnowableIdentify patterns/gain insightMash-ups
- 62. Blog/Microblog
- 63. Social NetworkingTest and refine hypothesisGTDware
- 64. Team Wiki
- 65. Team BlogRSS readerSocial bookmarkingRSS readerSocial bookmarkingRSS readerSocial bookmarkingStructuredUnstructuredCodify learning'sCorporate wiki
- 66. Podcast/Vodcast/SlidecastImpose order on the chaosSearchChaoticKnownLow AbstractionBen Gardner
- 67. Knowledge Management= Process x Technology x CultureBen Gardner
- 68. Cynefin: Where are you adding value?High AbstractionComplexKnowableExploratory ScientistProject LeaderStructuredUnstructuredInformation ScientistKnowledge ManagerChaoticKnownLow AbstractionBen Gardner
- 69. Democratisation of SearchValue Added by Expert SearchInternet Search MaturityBen Gardner
- 70. BW (Before the Web)High AbstractionComplexKnowableExploreStructuredUnstructuredSearchChaoticKnownLow AbstractionBen Gardner
- 71. AW (After the Web)High AbstractionComplexKnowableExploreStructuredUnstructuredSearchChaoticKnownLow AbstractionBen Gardner
- 72. Requirements of the Complex DomainVisualisationTrendsAnalysisConnectionsExplorationPatternsNetworkingInsightsBrainstormingSerendipityBen Gardner
- 73. Information Overload Filter FailureBen Gardnerhttp://www.youtube.com/watch?v=LabqeJEOQyIClay Shirky
- 74. A list is good enoughBen Gardner
- 75. A list is not enoughNetwork AnalysisSemanticsUtopiaCarrot 2QuosaTargetpediaBen Gardner
- 76. Publishers&Vendors“Institutions will try to preserve the problem to which they are the solution”Clay ShirkyBen Gardner
- 77. One Place for EverythingBen Gardner
- 78. Many Places for Lots of Bits?TargetpediaTOUBen Gardner
- 80. Ben Gardner
- 81. User InterfaceSemantic Enhancement of Scientific LiteratureInterface Layerat consumer org’nBrokering serviceLayer at EBICondition:Identical structure.Different contentwhich can overlap.Service LayerService LayerStd PublicVocabulariesStd PublicVocabulariesAssertion & Meta Data MgmtAssertion & Meta Data MgmtTransform / TranslateTransform / TranslateQuery templatesQuery templatesTriple store 2Triple store 1Broker #1Broker #2Primary source Layer at provider org’nElseviercorpusRSCcorpusNPGcorpusOUPcorpusEBIEnsemblgeneEBI Swissprot databaseEBI Swissprot databaseEBIArray Express databaseBen Gardner
- 82. Ben Gardner
- 84. TRUSTBen Gardner
- 85. ‘[We] need to move from being simply knowledgeable to being knowledge-able’Dr. Michael WeschBen Gardnerhttp://www.academiccommons.org/commons/essay/knowledgable-knowledge-able
- 86. Ben GardnerInternal Data, Information & Knowledge Management ConsultantPfizerSandwich, UKContact via:http://www.linkedin.com/in/bengardner135http://dif-fer-en-ti-ate.blogspot.com/Bloghttp://www.slideshare.net/bengardner135Ben.Gardner@Pfizer.ComemailProfile
Editor's Notes
- #7: It is estimated that 40 exabytes (4.0 x 10E19) of unique new information will be generated worldwide this yearThat is more than in the previous 5,000 yearsOne weeks worth of the New York times contains more information than a person was likely to come across in a lifetime in the 18th centuryItoday 31 billion google searches are performed per month, in 2006 this was just 2.7 billionThe amount of technical information is doubling every 2 years
- #50: Facilitate the discovery of peopleNurture the communitySeed the cloudMake the connectionsEnrich the environmentReap the harvest