Functional IS.ppt
- 2. Major Types of Information Systems
- 3. Sales and Marketing Information systems Sales and Marketing systems help the firm with • Marketing business processes Identifying customers for the firm's products or services, developing products and services to meet their needs, promoting products and services • Sales processes Selling the products and services, taking orders, contacting customers, and providing customer support
- 4. Sales and Marketing Systems Major functions of systems: • Sales management, market research, promotion, pricing, new products Major application systems: • Sales order info system, market research system, pricing system
- 5. Sales and Marketing Systems SYSTEM DESCRIPTION ORGANIZATIO NAL LEVEL Order processing Enter, process, and track orders Operational Pricing analysis Determine prices for products and services Management Sales trend forecasting Prepare 5-year sales forecasts Strategic
- 6. • This system captures sales data at the moment the sale takes place to help the business monitor sales transactions and to provide information to help management analyze sales trends and the effectiveness of marketing campaigns. Sales Information System
- 8. • Manufacturing and production systems deal with the planning, development, and production of products and services, and controlling the flow of production. Manufacturing and Production Information Systems
- 9. Manufacturing and Production Systems Major functions of systems: • Scheduling, purchasing, shipping, receiving, engineering, operations Major application systems: • Materials resource planning systems, purchase order control systems, engineering systems, quality control systems
- 10. SYSTEM DESCRIPTION ORGANIZATIO NAL LEVEL Machine control Control the actions of machines and equipment Operational Production planning Decide when and how many products should be produced Management Facilities location Decide where to locate new production facilities Strategic Manufacturing and Production Systems
- 11. • This system provides information about the number of items available in inventory to support manufacturing and production activities. Inventory System
- 12. Inventory System
- 13. • Financing and Accounting systems keep track of the firm's financial assets and fund flows. Financing and Accounting Information Systems
- 14. Financing and Accounting Systems Major functions of systems: • Budgeting, general ledger, billing, cost accounting Major application systems: • General ledger, accounts receivable, accounts payable, budgeting, funds management systems
- 15. Financing & Accounting Systems SYSTEM DESCRIPTION ORGANIZATIO N-AL LEVEL Accounts receivable Tracks money owed the firm Operational Budgeting Prepares short-term budgets Management Profit planning Plans long-term profits Strategic
- 16. • An accounts receivable system tracks and stores important customer data, such as payment history, credit rating, and billing history. Accounts receivable system
- 18. Human Resource Information Systems • Human resource information systems maintain employee records, track employee skills, job performance and training, and support planning for employee compensation and career development.
- 19. Human Resource Systems Major functions of systems: • Personnel records, benefits, compensation, labor relations, training Major application systems: • Payroll, employee records, benefit systems, career path systems, personnel training systems
- 20. Human Resource Systems SYSTEM DESCRIPTION ORGANIZATIO NAL LEVEL Training and development Tracks employee training, skills, and performance appraisals Operational Compensation analysis Monitors the range and distribution of employee wages, salaries, and benefits Management Human resources planning Plans the long-term labor force needs of the organization Strategic
- 21. • This system maintains data on the firm’s employees to support the human resources function. Employee Record keeping System
- 22. Employee Record keeping System
- 23. Business Processes and Information Systems Business processes: • Manner in which work is organized, coordinated, and focused to produce a valuable product or service • Concrete work flows of material, information, and knowledge—sets of activities • Unique ways to coordinate work, information, and knowledge
- 24. • Ways in which management chooses to coordinate work • Information systems help organizations achieve great efficiencies by automating parts of processes • IS also contributes to completely rethinking processes. • Business processes typically span several different functional areas.
- 25. Examples of Business Processes Manufacturing and production Sales and marketing Finance & accounting Human resources
- 26. Business Processes and Information Systems Cross-Functional Business Processes: • Transcend boundary between sales, marketing, manufacturing, and research and development • Group employees from different functional specialties to a complete piece of work Example: Order Fulfillment Process
- 27. Consist of : • Enterprise systems • Supply chain management systems • Customer relationship management systems • Knowledge management systems Systems for Enterprise-Wide Process Integration