The document discusses using gamification techniques to manage volunteer programs for the 2014 Sochi Olympics. It notes that as the Olympics approach, there is a need to coordinate volunteer work and training while also boosting interest in the Games. The volunteer training program for Sochi 2014 incorporates game elements and activities, such as an educational web portal. Gamification can motivate volunteers and audiences by tapping into human desires for self-improvement and contribution to a common cause. Mechanics like achievements, leaderboards and communal discovery are discussed as ways gamification can increase engagement.