Gartner IT Enterprise Key Metrics Data 2011
1 like8,137 views
The Gartner IT Key Metrics Data 2011 Summary Report provides an overview of IT spending and staffing metrics across various industries, based on data collected from CIOs and IT leaders. It includes key performance indicators such as IT expenditure as a percentage of revenue, IT spending per employee, and staffing levels, along with industry-specific insights. The report aims to enable improved IT budget and investment decisions by presenting comprehensive metrics and trends in IT management.
Gartner IT Enterprise Key Metrics Data 2011
- 1. Gartner IT Key Metrics Data 2011 SUMMARY REPORT Key Industry Measures: IT Spend & Staff summary report This report contains database averages and only represents a subset of the published metrics and prescriptive analysis capability available through Gartner Consulting Benchmark Analytics.
- 2. IT Key Metrics Data Summary Report © 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice. IT Key Metrics Data 2011: Summary Report Jamie Guevara Eric Stegman Linda Hall Thank you for your participation in the IT Key Metrics Data Survey. This IT Key Metrics Data 2011 Summary Report provides an overview of IT Spend and Staffing Key Metrics as well as offers some insight into the distribution of that spend on average. Sourced from Gartner research notes (RN): RN# G00208190 IT Key Metrics Data 2011: Executive Summary, RN# G00208200 IT Key Metrics Data 2011: Key Industry Measures: Cross Industry Analysis: Current Year. Questions? Interested in Custom Extracts or Benchmarking? Contact us at benchmarkinginfo@gartner.com More information on Gartner’s Benchmark Analytics solutions can be obtained at: www.gartner.com/benchmarking Please feel free to participate in additional surveys at: www.gartner.com/surveys
- 3. Publication Date: January 15, 2011 2 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. Gartner IT Key Metrics Data Series Overview IT Key Metrics Data is part of the Gartner Consulting Benchmark Analytics range of solutions and offers a macro-level look at Gartner’s global database of comprehensive cost and performance measures. IT Key Metrics Data provides you with immediate access to authoritative data on IT staffing and investment levels as well as key technology cost and performance metrics. The spending profiles published represent key metrics data collected directly from CIOs, CTOs, IT leaders and practitioners with respect to their organizations’ IT investment levels and future IT budgets. These metrics enable improved budget and investment decisions with regards to the business and IT’s changing environments. The IT Key Metrics Data program was established in the 1995 to support the strategic IT investment decisions of a G8 nation. Today IT Key Metrics Data is delivered online in an annual Gartner publication series of over 2000 metrics across 92 documents categorized by 5 core technology topic areas to allow you to rapidly identify high level IT spending, staffing and performance trends across 21 different industries as well as by technology area. These key metrics reports are broadly defined by 5 key areas of the IT portfolio: Key Industry Measures Enterprise-level total IT spending and staffing metrics across 21 industry verticals. Including current year and multiyear averages. Metrics based on enterprise size are often provided. Key Infrastructure Measures Technology domain specific unit cost, productivity and performance measures for the IT infrastructure environments. Including current year and multiyear averages for the Mainframe, Wintel server, Unix server, Storage, Client & Peripheral Support, IT Help Desk, Data and Voice Network environments. Metrics by workload size are often provided. Key Applications Measures Application Development and Application Support spend & staffing metrics, project measures, life cycle phase, productivity and quality measures (current year and multiyear). Key Information Security Measures Enterprise-level total spending and staffing measures by industry and region. Key Outsourcing Measures Enterprise-level total spending and staffing measures by industry and region. For a complete outline of all related published research in the series, see RN# G00208192 IT Key Metrics Data 2011: Index of Published Documents and Metrics.
- 4. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 3 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. TABLE OF CONTENTS IT Key Metrics Data 2011: Summary Report .....................................................................................4 Demographics: Distribution by Industry ................................................................................4 IT Intensity Measures.........................................................................................................................5 IT Spend Key Metrics: By Industry: IT Spend as a % of Revenue - 2010...........................5 IT Spend Key Metrics: By Industry: IT Spending per Employee - 2010($US).....................6 IT Staffing Key Metrics: By Industry IT FTEs as a % of Total Employees (2010) ................7 IT Resource Distributions...................................................................................................................8 IT Spend Key Metrics: Cross Industry: Capital vs. Operational Expenses...........................8 IT Spend Key Metrics: Cross Industry: IT Strategic Spend to Run, Grow, and Transform the Business................................................................................................................................8 IT Spend Key Metrics: Cross Industry: Distribution of Spending on Hardware, Software, Personnel, Outsourcing.........................................................................................................9 IT Staffing Key Metrics: Cross Industry: In-House vs. Contract Employees.........................9 Performance Measurement Solutions from Gartner...........................................................10 About Gartner......................................................................................................................11
- 5. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 4 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. IT Key Metrics Data 2011: Summary Report Looking Ahead The measures that follow highlight key spend and sourcing measures in the IT Enterprise. The measures explored should help to identify overall trends, although individual variations from these trends may be justified by specific business needs and objectives, as well as differences due to the size and complexity of an organization’s IT environment. Demographics: Distribution by Industry Source: Gartner IT Key Metrics Data 2011 Sample = 2,252 2% 2% 2% 2% 3% 3% 3% 3% 3% 4% 4% 4% 4% 4% 5% 5% 7% 7% 8% 11% 14% 0% 5% 10% 15% Energy Chemicals Consumer Products Telecommunications Media and Entertainment Food and Beverage Transportation Industrial Electronics and Electrical Equipment Pharmaceuticals Life Sciences and Medical Products Construction Materials and Natural Resources Healthcare Providers Software Publishers and InternetServices Industrial Manufacturing Utilities Government- State/Local Retail and Wholesale Education Government- National/International Insurance Banking and Financial Services Professional Services Percent
- 6. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 5 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. IT Intensity Measures IT Spend Key Metrics: By Industry: IT Spend as a % of Revenue - 2010 Source: Gartner IT Key Metrics Data 2011 IT spending as a percent of revenue is helpful in understanding the relative level of IT investment. 0.7% 1.2% 1.2% 1.4% 1.4% 1.9% 2.0% 2.5% 2.7% 3.1% 3.1% 3.2% 3.3% 3.9% 4.5% 4.5% 4.7% 5.8% 6.0% 3.5% 0% 1% 2% 3% 4% 5% 6% 7% Energy Construction Materials and Natural Resources Food and Beverage Processing Retail and Wholesale Chemicals Industrial Manufacturing Consumer Products Utilities Industrial Electronics and Electrical Equipment Transportation Insurance Healthcare Providers Pharmaceuticals Life Sciences and Medical Products Telecommunications Professional Services Media and Entertainment Education Software Publishing and InternetServices Banking and Financial Services Database Percent
- 7. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 6 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. IT Spend Key Metrics: By Industry: IT Spending per Employee - 2010($US) Source: Gartner IT Key Metrics Data 2011 IT spending per employee is often used to determine the amount of IT support the average company employee receives. $4,388 $4,400 $4,760 $5,078 $5,343 $5,812 $5,954 $7,140 $7,584 $7,758 $8,226 $10,426 $11,168 $11,610 $13,278 $13,297 $14,724 $15,012 $15,937 $22,961 $28,756 $12,350 $0 $10,000 $20,000 $30,000 $40,000 Food and Beverage Processing Construction Materials and Natural Resources Retail and Wholesale Education Healthcare Providers Industrial Manufacturing Consumer Products Transportation Government- State/Local Chemicals Industrial Electronics and Electrical Equipment Professional Services Pharmaceuticals Life Sciences and Medical Products Energy Telecommunications Software Publishing and InternetServices Government- National/International Utilities Media and Entertainment Banking and Financial Services Insurance Database Average
- 8. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 7 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. IT Staffing Key Metrics: By Industry IT FTEs as a % of Total Employees (2010) Source: Gartner IT Key Metrics Data 2011 IT employees as % of total employees is an additional measure of IT support and IT intensity from a human capital perspective. 1.5% 1.8% 2.1% 2.2% 2.5% 2.5% 2.6% 2.9% 3.5% 3.5% 3.5% 4.0% 4.8% 5.4% 5.5% 6.0% 6.5% 6.6% 7.5% 9.4% 11.9% 5.4% 0% 2% 4% 6% 8% 10% 12% 14% Construction Materials and Natural Resources Food and Beverage Processing Industrial Manufacturing Retail and Wholesale Consumer Products Healthcare Providers Chemicals Transportation Pharmaceuticals Life Sciences and Medical Products Industrial Electronics and Electrical Equipment Government- State/Local Energy Education Professional Services Utilities Telecommunications Software Publishing and InternetServices Government- National/International Media and Entertainment Banking and Financial Services Insurance Database Average Percent
- 9. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 8 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. IT Resource Distributions IT Spend Key Metrics: Cross Industry: Capital vs. Operational Expenses Source: Gartner IT Key Metrics Data 2011 IT capital expenses vs. operational expenses helps to portray the investment profile for an organization in a given year. IT Spend Key Metrics: Cross Industry: IT Strategic Spend to Run, Grow, and Transform the Business Source: Gartner IT Key Metrics Data 2011 The distribution of IT spending to “run”, “grow”, and “transform the business” provides a view of the investment profile in business terms. In some industries, it is not uncommon to see high “run” focus – typically because organizations in the industry are not planning strong changes in business model or high organic growth - so this often times translates into a more “cost center” role of IT in the industry. 25% 75% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Capital Operational 67% 19% 14% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Run Grow Transform
- 10. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 9 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. IT Spend Key Metrics: Cross Industry: Distribution of Spending on Hardware, Software, Personnel, Outsourcing Source: Gartner IT Key Metrics Data 2011 Distribution of spending between hardware, software, personnel, and outsourcing can show the dynamics of business investments in IT. IT Staffing Key Metrics: Cross Industry: In-House vs. Contract Employees Source: Gartner IT Key Metrics Data 2011 In-house vs. contract employee can help provide a view of the IT staffing strategy. 17% 21% 41% 21% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Hardware Software Personnel Salaries & Benefits Outsourcing 81% 19% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Insourced Contractors
- 11. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 10 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. Performance Measurement Solutions from Gartner IT Custom Benchmark and Executive Solutions These solutions analyze the costs associated with operating internal IT functions and the price competitiveness of outsourced IT services. Gartner IT Custom Benchmarks are individually configured, project-specific benchmarks that support mergers and acquisitions, the implementation of packaged software, or the support of major outsourcing contract evaluation. Through on-site data collection and client interviews, Gartner’s IT custom benchmarks leverage proven tools, and pre-packaged measurement components to streamline the process and ensure quality. Gartner IT Executive Benchmarks help to support periodic events such as a performance review, strategy planning and the annual budgeting cycle. The Gartner team helps to collect the necessary data and the results are delivered in a formal on-site presentation. IT Executive Benchmarks provide a detailed analysis of the situation and are focused on delivering tangible results. We provide peer-group price & cost comparisons for clients in the following areas: Application Development and Support (including ERP Support) Client & Peripheral Support and IT Help Desk Data and Voice Network Enterprise Computing (Unix, Wintel, Linux, Mainframe) and Storage IT Service Catalog Rate Assessments And more… High-Level Spending and Performance Scorecards and Metrics Gartner for IT Leaders Scorecard: Provides an objective external assessment of IT investment or costs and service levels designed to identify strengths and areas for improvement based on a peer comparison using standard measurement frameworks for tracking and communicating IT performance. CIO Scorecard IT Budget Scorecard Application Development and Support Scorecard Green Information & Communications Technology (ICT) Scorecard Information Security Scorecard Infrastructure & Operations Scorecard PMO Scorecard And more... Gartner IT Key Metrics Data: Published Metrics, IT Key Metrics Data provides you with immediate access to authoritative data on staffing levels, spending, key performance metrics and trends for all areas of IT to support your business.
- 12. IT Key Metrics Data 2011: Summary Report Publication Date: January 15, 2011 11 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. About Gartner More information on Gartner Benchmark Analytics can be obtained by contacting your Account Executive, or going to www.gartner.com/benchmarking To participate in more IT Key Metrics Data surveys go to: www.gartner.com/surveys Gartner Consulting brings together Research insight, Benchmarking data, problem-solving methodologies and hands on experience to improve the return on your IT investment. Understanding: We know the issues you face 80% of the Fortune 500 use Gartner for their key technology initiatives We deliver business value in over 1500 high-impact initiatives a year Every year, we deliver over 5,500 IT cost and performance benchmarks Capabilities: The data, tools and capabilities to help Gartner solutions address the specific needs of each industry All of our solutions are based on Gartner's extensive Research Every solution makes use of our performance benchmarking data We employ seasoned consultants, with an average of 15 years experience Experience: We help you deliver tangible results Our clients spend 38% less than their peers for the same workload In 2008, our contract optimization services saved our clients over $400M Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to 60,000 clients in 11,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,400 associates, including 1,200 research analysts and consultants, and clients in 85 countries.