Gary chalker presentation
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This document outlines how IP Australia successfully implemented an eLearning strategy over 12 months when they previously had no eLearning capabilities. Key factors for their success included obtaining senior executive sponsorship, communicating the business benefits around improved staff performance and productivity, and making learner-centric design choices like ensuring content was visually interesting and interactive. They also emphasized communication, stakeholder buy-in, and selling the positive individual benefits to overcome resistance to change.
Gary chalker presentation
- 1. Integrating eLearning in Organisational L & D • Building a successful eLearning strategy • Ensuring organisational readiness • Dealing effectively with resistance
- 2. Zero to 31 in 12 months • No LMS / LCMS • No eLearning content • Ineffective strategy • No experienced staff = Significant change for IP Australia
- 3. Staff Profile • 1000 Staff • 30 Melbourne Examination Centre • 67 Home-based workers • Highly educated • Preference for face to face & high value
- 4. Environment & Culture • Stringent performance metrics – Quality – Quantity • I'm too busy, I’m too important
- 5. So how did we succeed?
- 6. Business Sponsorship Senior Executive Sponsorship Critical • Traditionally all about ROI & Compliance • Benefits realisation – If we agree to this, what will be the benefits?
- 7. Business Benefits Tangible and Intangible benefits – Help improve staff retention & attraction – Help improve performance – Help improve productivity – Help grow individual & collective capabilities – Increase learning opportunities for less $ – Reduced administration
- 8. Business Decisions How are you going to deliver eLearning? • LMS or LCMS Is content going to be: • Off the shelf and or bespoke? How is content going to be sourced? • In-house? Outsourced? Mixed?
- 9. Business Decisions What about? • Maintenance • Admin/Help Desk What governance do we need? • Process • Procedure • Approvals/sign off
- 10. Communication How do you overcome resistance? • Sell the positive – What’s in it for ME! – Less time – Less cost – Greater variety – Easier access – Greater accountability – Less administration – Just-in-time learning
- 11. Communication Create a Buzz Get people involved – Hold auditions for in-house talent – Launch in style! have a red carpet event – Have an awards ceremony – Acknowledge people’s contributions – Reward people for their efforts All helps with buy in and support
- 12. Learner Centric • Learning/Instructional Design – Definitely use an expert to maximise learner engagement & effectiveness • Caution! Everyone's an expert – Its easy to think we are
- 13. Learner Centric Make it STIMULATING! • Visually interesting • Funny • Interactive • Non-linear • Chunk it down • Avoid sanitised productions
- 14. Key Messages for Success • Senior Executive Sponsorship • Stakeholder buy in (Buzz) • Communicate, Sell, Communicate, Sell • Learner Centric – Eliminate the barriers – Always involve an instructional expert – Make it fun and enjoyable – Chunk it down
- 15. Thank you Gary Chalker Assistant Director, The Learning Centre Corporate Services 02 6283 2723 gary.chalker@ipaustralia.gov.au