Gateshead Library service: demonstrating value
- 1. Gateshead Library Service – demonstrating the ‘value’ of the public library service Stephen Walters Principal Library Manager Gateshead Council
- 2. Gateshead Libraries – demonstrating value? Quantitative performance – CIPFA / PLUS / Community Profiling work Demonstrating impact / outcomes – Health / GSOs / GLOs
- 3. Gateshead Libraries – demonstrating value? Quantitative performance – CIPFA / PLUS / Community Profiling work Demonstrating impact / outcomes – Health / GSOs / GLOs Who is the audience for this analysis / evidence? Frontline employees Service Managers
- 4. Gateshead Libraries – demonstrating value? Quantitative performance – CIPFA / PLUS / Community Profiling work Demonstrating impact / outcomes – Health / GSOs / GLOs Who is the audience for this analysis? Frontline employees Service Managers Councillors and Senior Council Officers
- 5. Gateshead Libraries compared CIPFA data for 2008-09 has just been released Gateshead performance compared across several key indicators Compared with national performance, a group of 15 statistical neighbours, regional and Tyne & Wear performance
- 6. Gateshead Libraries: Books Book loans per 1,000 population: 6,318
- 7. Gateshead Libraries: Books Book loans per 1,000 population: 6,318 15 th nationally 2 nd compared to statistical neighbours (ave. 4662) 2 nd in the region 1 st in Tyne and Wear Top quartile performance
- 8. Gateshead Libraries: Books Number of issues per book per year 7
- 9. Gateshead Libraries: Books Number of issues per book per year 7 6 th highest nationally (ave 4.2) 1 st compared to statistical neighbours (ave 3.8) 3 rd in the region 1 st in Tyne Wear Top quartile performance
- 10. Gateshead Libraries: AV services CD/DVD loans per 1,000 population: 798
- 11. Gateshead Libraries: AV services CD/DVD loans per 1,000 population: 798 11 th highest nationally 1 st compared to statistical neighbours (ave. 465) 1 st in the region 1 st in Tyne and Wear Top quartile performance
- 12. Gateshead Libraries: Library visits Visits per 1,000 population: 6,943
- 13. Gateshead Libraries: Library visits Visits per 1,000 population: 6,943 20 th highest nationally 1 st compared to statistical neighbours (ave. 4732) 1 st in the region (ave. 5,367) 1 st in Tyne and Wear Top quartile performance
- 14. Gateshead Libraries: Housebound Readers Total number of housebound readers: 949
- 15. Gateshead Libraries: Housebound Readers Total number of housebound readers: 949 26 th highest nationally 1 st compared to statistical neighbours 1 st in the region 1 st in Tyne and Wear Top quartile performance
- 16. Gateshead Libraries: Active users In Gateshead we have 53,957 active users % of population who have used their library ticket in the previous year 28.3%
- 17. Gateshead Libraries: Active users In Gateshead we have 53,957 % of population who have used their library ticket in the previous year 28.3% 4 th highest nationally 1 st compared to statistical neighbours (ave. 18.1%) 1 st in the region (ave. 21.6%) 1 st in Tyne and Wear Enviable performance
- 18. Library users – a mapping exercise Library users have been mapped across the borough by neighbourhood Book users have been mapped Computer users have been mapped The lowest level of use was in Lobley Hill North – 16.2% of local people used the library in the previous year The highest level of use was in The Avenues 48.4% of local people used the library in the previous year
- 20. Library users – community reach National research shows that “ non-whites are more likely to be library users than white adults. Library users also tend to be well educated, and to have children. Library use is relatively high for people under 16. Adult use is influenced by use as a child.”
- 21. Library users – community reach Age
- 22. Library users – community reach Age
- 23. Library users – community reach Gender
- 24. Library users – community reach Gender
- 25. Library users – community reach Economic status
- 26. Library users – community reach Ethnicity
- 27. PLUS - Library user customer satisfaction
- 28. PLUS - Library user customer satisfaction
- 29. Gateshead Libraries : Health impact? Health Impact findings 48% of respondents used the library to find out about health Of these: 98% better understanding of their condition / subject 35% - ‘The information has a positive impact on my health’ 57% of all users felt the library contributed positively to their health or well being
- 30. Gateshead Libraries: Impact Measures Wide range of activities evaluated across the library service and borough Evaluation framework used has been developed by MLA for use across libraries, museums and archives The evaluation provides evidence to demonstrate: Generic Learning Outcomes Genseric Social Outcomes
- 31. Gateshead Libraries: Impact Generic Learning Outcomes: Knowledge & Understanding Skills Attitudes & Values Enjoyment, Inspiration, Creativity Activity, Behaviour & Progression
- 33. Gateshead Libraries: Impact Generic Social Outcomes: Stronger & Safer Communities Strengthening Public Life Health & Well Being
- 35. Conclusions Quantitative performance – familiar and people ‘get them’ – key starting point
- 36. Conclusions Quantitative performance – familiar and people ‘get them’ – key starting point Demonstrating impact / outcomes – GSOs / GLOs –but also very useful are longitudinal studies e.g. for Bookstart / SRC
- 37. Conclusions Quantitative performance – familiar and people ‘get them’ – key starting point Demonstrating impact / outcomes – GSOs / GLOs –but also very useful are longitudinal studies e.g. for Bookstart / SRC Putting a financial value on the ‘benefit’ of a service has not been a priority – but demonstrating the delivery of savings for others will become so.
- 38. Conclusions Quantitative performance – familiar and people ‘get them’ – key starting point Demonstrating impact / outcomes – GSOs / GLOs –but also very useful are longitudinal studies e.g. for Bookstart / SRC Putting a financial value on the ‘benefit’ of a service has not been a priority – but demonstrating the delivery of savings for others will become so. Comprehension of ‘complex’ models / methodologies is an issue
- 39. Conclusions Quantitative performance – familiar and people ‘get them’ – key starting point Demonstrating impact / outcomes – GSOs / GLOs –but also very useful are longitudinal studies e.g. for Bookstart / SRC Putting a financial value on the ‘benefit’ of a service has not been a priority – but demonstrating the delivery of savings for others will become so. Comprehension of ‘complex’ models / methodologies is an issue ‘ Tracking value’ tool kit looks best fit
- 40. Conclusions Quantitative performance – familiar and people ‘get them’ – key starting point Demonstrating impact / outcomes – GSOs / GLOs –but also very useful are longitudinal studies e.g. for Bookstart / SRC Putting a financial value on the ‘benefit’ of a service has not been a priority – but demonstrating the delivery of savings for others will become so. Comprehension of ‘complex’ models / methodologies is an issue ‘ Tracking value’ tool kit looks best fit Qualitative data can have a high impact
- 41. Gateshead Libraries: Social impact?
- 42. Gateshead Libraries: Social impact?
- 43. Gateshead Libraries: Social impact?