getSayDo_getting started as a member_w-principles
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The document outlines the three principles of getSayDo - transparency, aggregation, and simplicity. It then provides instructions for getting started with getSayDo by providing feedback on vendors, viewing feedback on businesses and vendors, and requesting feedback from customers.
![Getting Started
Provide feedback on
the experiences you’ve
had with vendors.
View feedback that
customers have provided
for your business, vendors,
and competitors.
Request feedback
from your customers
(weekly, monthly, etc.)
to understand how they
really feel.
Your Next Steps
Search for a vendor’s name in
the search bar.
Answer six questions about your
experience with that vendor.
View the resulting SayDo Score
you’ve given to the vendor.
That’s it! Now you’re ready to
provide feedback on all the
vendors you work with.
Your Next Steps
Search for a business’s name
in the search bar.
View aggregated feedback on
the at-a-glance dashboard.
Select a feedback dimension
for an expanded view.
(Orion & Hercules members)
Your Next Steps
Import customer contacts
individually or all at once.
Send requests to the contacts
you want feedback from.
Customers will provide feedback
the same way you did in step 1.
View your feedback as it flows in!
NOTE: To maximize response rates, send
an “FYI, [our company] is using getSayDo to
listen to customer feedback” notice to your
customers from a recognized company rep
before using the Request Feedback feature.
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getSayDo_getting started as a member_w-principles
- 1. Three Principles of getSayDo™ Transparency All feedback is visible to all getSayDo members. Aggregation All feedback is displayed in aggregate. Meaning users view the trend, and individual identities are hidden – enabling unfiltered feedback. Simplicity Enable members to get in, get what they need, and get on with an informed view.
- 2. Getting Started Provide feedback on the experiences you’ve had with vendors. View feedback that customers have provided for your business, vendors, and competitors. Request feedback from your customers (weekly, monthly, etc.) to understand how they really feel. Your Next Steps Search for a vendor’s name in the search bar. Answer six questions about your experience with that vendor. View the resulting SayDo Score you’ve given to the vendor. That’s it! Now you’re ready to provide feedback on all the vendors you work with. Your Next Steps Search for a business’s name in the search bar. View aggregated feedback on the at-a-glance dashboard. Select a feedback dimension for an expanded view. (Orion & Hercules members) Your Next Steps Import customer contacts individually or all at once. Send requests to the contacts you want feedback from. Customers will provide feedback the same way you did in step 1. View your feedback as it flows in! NOTE: To maximize response rates, send an “FYI, [our company] is using getSayDo to listen to customer feedback” notice to your customers from a recognized company rep before using the Request Feedback feature. 1 2 3