GGU Library Assessment Poster Showcase 2012
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The primary goal of the GGU University Library is to help students develop the research skills needed for academic and professional success. To achieve this, the library conducts surveys of students and faculty to understand needs and assess services. Analysis of usage statistics also informs the library's objectives. Key findings indicate students want easy access to library resources from mobile devices and a single search across databases. The library has implemented a single search and mobile access to the catalog and website to address these needs based on survey feedback.
![GGU UNIVERSITY LIBRARY
Primary Goal: To help students develop the research skills they need to be academically and professionally successful in our constantly changing world
Objective 1: Objective 2: Objective 3: Objective 4:
Help students develop the research skills they need Students and Faculty have easy access to library Students have the resources needed to achieve Offer a physical environment that facilitates student
for academic success resources educational objectives learning
Methods: Methods: Methods: Methods:
•Student and Faculty surveys •Student and Faculty surveys •Student and Faculty surveys •Student and Faculty surveys
•Graduate survey 2011-2012 •Comments from students and faculty; informal focus groups •Comments from students and faculty; informal focus groups •Comments from students and faculty; informal focus groups
•Student feedback forms on research sessions over an hour •Usage statistics for: •Statistics for: •Statistics for:
•Log of Research Instruction Visits •Library databases •Circulation of materials •Study of patron usage by individuals and groups
•Log of Reference Interactions •Library catalog & mobile catalog •Interlibrary loan requests •Reference Log comments regarding student use
•Statistics on use of Library Research Guides •Library website & mobile website •Library database usage of physical space
What we learned: What we learned: What we learned: What we learned:
“Students, who know and use the services and resources Students want and need: "I hope library can offer textbook borrow service.” Students want and need:
offered by Golden Gate University Library, love them.” •A single search across all databases
Results of MKT 336 Library Student Survey
•Group study rooms and quiet study areas
Results of MKT 336 Library Student Survey •Mobile access to library resources •Current versions of Microsoft Office on computers
Results of MKT 336 Library Student Survey, Reference Log, student feedback “Please rate the quality of GGU Library online research resources” •More computers and power outlets for laptops
“Because of my GGU education, I have stronger research skills”
•Faster scanning station
93%
Results of MKT 336 Library Student Survey, Reference Log
What we did:
91% Implemented single search
rated
“Please rate the quality of GGU Library Services”
17,164 Excellent (55%)
95%
of respondents
Strongly agree (46%) or Good (38%)
or Agree (45%) Searches from Jan-Dec 2011 Results of GGU Graduating Student Survey 2011-12
Results of GGU Graduating Student Survey 2011-12 rated
218,988
Implemented mobile access Excellent (53%)
1,133 1,350
What we did: (July 1, 2011-April 30, 2012) or Good (42%)
Research Instruction Statistics Database searches Jan-Dec 2011 Results of GGU Graduating Student Survey 2011-12
Library Catalog Mobile Website
68 631 pageviews
[August 1, 2012-April 30, 2012]
pageviews What we did:
81,268
In-class
visits
Students
in attendance Redesigned Library Catalog 112 1110 People entered the library
July 1, 2011-April 30, 2012
textbooks added textbook checkouts
Research Guides Statistics What we did:
Sep 2011 - April 2012
50 23,231
•Upgraded scanning station
•Created more study space
Print reserve checkouts more than doubled and added power outlets
Research # times Research Guides viewed
Guides 3104 •Added bulletin boards
and electronic signage
What we’ll do next: What we’ll do next: 1359
July 2010-June 2011 July 2011-April 2012 What we’ll do next:
Create instruction videos •Create a database of databases to improve access to the
based on program-specific databases What we’ll do next: •Continue to create more study space by shifting and weeding
library resources and •Implement online catalog module so students and faculty can book collection
•Continue to develop textbook and reserve collection
frequently-asked questions automatically request articles via Interlibrary loan, without filling •Work with others on plans for the renovation of the library to
•Implement Digital Commons, to make available GGU-created
from the reference interaction log out a form address student needs
academic content
GGU Assessment Poster Showcase | May 23, 2012](https://image.slidesharecdn.com/2012boardretreatpostersession-120521170349-phpapp01/85/GGU-Library-Assessment-Poster-Showcase-2012-1-320.jpg)
GGU Library Assessment Poster Showcase 2012
- 1. GGU UNIVERSITY LIBRARY Primary Goal: To help students develop the research skills they need to be academically and professionally successful in our constantly changing world Objective 1: Objective 2: Objective 3: Objective 4: Help students develop the research skills they need Students and Faculty have easy access to library Students have the resources needed to achieve Offer a physical environment that facilitates student for academic success resources educational objectives learning Methods: Methods: Methods: Methods: •Student and Faculty surveys •Student and Faculty surveys •Student and Faculty surveys •Student and Faculty surveys •Graduate survey 2011-2012 •Comments from students and faculty; informal focus groups •Comments from students and faculty; informal focus groups •Comments from students and faculty; informal focus groups •Student feedback forms on research sessions over an hour •Usage statistics for: •Statistics for: •Statistics for: •Log of Research Instruction Visits •Library databases •Circulation of materials •Study of patron usage by individuals and groups •Log of Reference Interactions •Library catalog & mobile catalog •Interlibrary loan requests •Reference Log comments regarding student use •Statistics on use of Library Research Guides •Library website & mobile website •Library database usage of physical space What we learned: What we learned: What we learned: What we learned: “Students, who know and use the services and resources Students want and need: "I hope library can offer textbook borrow service.” Students want and need: offered by Golden Gate University Library, love them.” •A single search across all databases Results of MKT 336 Library Student Survey •Group study rooms and quiet study areas Results of MKT 336 Library Student Survey •Mobile access to library resources •Current versions of Microsoft Office on computers Results of MKT 336 Library Student Survey, Reference Log, student feedback “Please rate the quality of GGU Library online research resources” •More computers and power outlets for laptops “Because of my GGU education, I have stronger research skills” •Faster scanning station 93% Results of MKT 336 Library Student Survey, Reference Log What we did: 91% Implemented single search rated “Please rate the quality of GGU Library Services” 17,164 Excellent (55%) 95% of respondents Strongly agree (46%) or Good (38%) or Agree (45%) Searches from Jan-Dec 2011 Results of GGU Graduating Student Survey 2011-12 Results of GGU Graduating Student Survey 2011-12 rated 218,988 Implemented mobile access Excellent (53%) 1,133 1,350 What we did: (July 1, 2011-April 30, 2012) or Good (42%) Research Instruction Statistics Database searches Jan-Dec 2011 Results of GGU Graduating Student Survey 2011-12 Library Catalog Mobile Website 68 631 pageviews [August 1, 2012-April 30, 2012] pageviews What we did: 81,268 In-class visits Students in attendance Redesigned Library Catalog 112 1110 People entered the library July 1, 2011-April 30, 2012 textbooks added textbook checkouts Research Guides Statistics What we did: Sep 2011 - April 2012 50 23,231 •Upgraded scanning station •Created more study space Print reserve checkouts more than doubled and added power outlets Research # times Research Guides viewed Guides 3104 •Added bulletin boards and electronic signage What we’ll do next: What we’ll do next: 1359 July 2010-June 2011 July 2011-April 2012 What we’ll do next: Create instruction videos •Create a database of databases to improve access to the based on program-specific databases What we’ll do next: •Continue to create more study space by shifting and weeding library resources and •Implement online catalog module so students and faculty can book collection •Continue to develop textbook and reserve collection frequently-asked questions automatically request articles via Interlibrary loan, without filling •Work with others on plans for the renovation of the library to •Implement Digital Commons, to make available GGU-created from the reference interaction log out a form address student needs academic content GGU Assessment Poster Showcase | May 23, 2012