Give More Feedback to Enhance Productivity
- 1. The Power of Feedback: Pave the Way to Enhance Productivity Leadership Strategies with Hilary Potts
- 2. Discover… • 3 important benefits of giving feedback • How to increase positive feedback • How to turn criticism into a constructive dialogue
- 3. Why is Feedback Important?
- 4. A recent poll of millennials, who by 2020 will make up over 70% of the workforce said they WANT feedback but aren’t receiving enough feedback from their managers. Source: Gallup June 2016
- 5. Only 19% of millennials say they receive routine feedback With only 17% saying the feedback is meaningful Source: Gallup June 2016
- 6. Despite the importance of (and desire for) feedback in the workplace only 21% of millennials and 18% of non-millennials said that they meet with their manager on a weekly basis. Source: http://news.gallup.com/businessjournal/192038/managers-millennials-feedback-won-ask.aspx
- 7. “Feedback is the breakfast of champions.” —Ken Blanchard
- 8. Lessons from Sports Coaches Coaches monitor and give input on small actions They look for ways to reinforce incremental progress They look for ways to bring out what to do vs. harping on what not to do Professional athletes have teams of coaches helping them assess, analyze, and advance their performance
- 9. What are the Benefits?
- 10. Benefits Encourages people to do more actions which enhance productivity. When people feel acknowledged and rewarded for their actions, they want to go above and beyond the minimum. Positive feedback builds harmony and collaboration within the group and creates trust and respect with colleagues.
- 11. No “News” is a Problem
- 12. No News is NOT Good News When leaders are not involved, people don’t always ‘figure it out’ for themselves Too often actions don’t align with what’s needed Implementation of a strategy, process, or customer solution is left to flounder
- 13. A Practical Approach to Improving Feedback
- 14. Strengthen How You Give Positive Feedback
- 15. StrengthenFeedback While people might tell you they don’t need feedback, they may be trying to avoid criticism. Begin focusing on what people are doing right and give positive feedback on what’s working. Start with providing positive feedback – even if it’s on very small tasks. Encouragement is a key driver of success!
- 16. Turn Criticism into Constructive Feedback
- 17. CriticismintoFeedback When people are not performing in a way that leads to results, it helps to give specific suggestions to improve what they are doing. Provide constructive feedback on actions within a person’s control. Provide clear and pinpointed recommendations. Find small, mini-steps people can take to get started.
- 18. Achieving the Right Balance
- 19. AchievingBalance The high performing team’s average ratio of positive to constructive feedback was 5.6:1 A positive feedback-rich environment contributes to better overall performance. And, the low-performing teams were actually reversed with almost three negative comments for every positive one. A study found positive feedback contributes to stronger performance: Source: https://hbr.org/2013/03/the-ideal-praise-to-criticism
- 21. 1. Set Mutual Expectations With a clear set of expectations and defined actions, people know what to do and it becomes easier to provide positive and constructive feedback.
- 22. 2. Be Objective vs. Subjective Be very clear and use objective, fact-based language versus what you think about the person. Express what you see in terms of observable actions versus your opinion or intuition.
- 23. 3. Graciously Receive Feedback If you want people to keep giving you feedback, then listen, acknowledge their comments, be gracious, and politely say thank you.
- 24. 4. Create a Feedback-Rich Environment Own your feedback. Encourage others to share their feedback. Increase giving positive feedback. Refrain from criticizing and reframe your comments as constructive feedback. .
- 25. 5. Measure Your Progress • Set a feedback goal • Share your positive feedback with a colleague • Track the number of times you provide feedback in a day • Track your delivery of positive feedback by individual
- 26. Moving Toward Success www.HilaryPotts.com/Resources.html Download the Leader Change Toolkit Now…
- 27. Inside the Toolkit You’ll Find… www.HilaryPotts.com/Resources.html • Ways to Prepare for a Significant Change • A Leader Change Framework to Successfully Lead Business Changes • Five Change Leader Behaviors to Lead Your Next Strategic Initiative
- 28. For more information contact: Hilary Potts The HAP Group www.hilarypotts.com info@hapgrp.com © The HAP Group, All Rights Reserved