Global Best Practice in Cold Chain Management
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NSF International is a public health organization that has been working to promote food safety since 1944. They have over 700 auditors globally and are a leading provider of food safety audits and certification. NSF discussed the history and increasing importance of cold chain management in ensuring food safety and quality across the supply chain. Proper cold chain management requires integrated strategies including planning, policies and procedures, and management practices to control risks. Global food safety standards like GFSI are driving innovation in the food industry by requiring continuous improvement and management commitment to meet new food safety expectations.
Global Best Practice in Cold Chain Management
- 1. April 23, 2012 Global Best Practice in Cold Chain Management Food Safety and Supply Forum
- 2. INTRODUCTION
- 3. NSF International - The Public Health and Safety Company NSF International is an independent, non-governmental public health and safety organization, based in Ann Arbor, US. Our core mission is to protect and improve human health. 3
- 4. NSF International Commitment to Food Safety • Working to promote food safety since 1944 • Developed over 70 public health standards (food equipment, bottled water, plumbing) • With over 700 auditors globally, a leading provider of food safety audits to the food industry. • The global leader in providing certification to GFSI benchmarked schemes. • Steadfast ties with industry associations and Government agencies. • A Collaborating Center for the World Health Organization. • Service provider to over 12,000 companies in 100+ countries
- 5. Food Safety Solutions Across the Supply Chain • Food Safety Certification – SQF, BRC, Global-GAP, IFS, FSSC 22000 • Food Safety & Quality Auditing: NSF Cook & Thurber • Education and Training – SQF & BRC Training Center • Product Specification, Testing, and Development. • Strategic, Tactical, & Technical consulting services • Food Equipment Certification • Beverage Certification • Regulatory Acceptance Assistance • Retail/Food Service auditing and quality programs 5
- 6. COLD CHAIN
- 7. A Little Cold Chain History
- 8. Reefers
- 10. Cold Chain Success • Different products require different temperature level maintenance to ensure their integrity throughout the travel process: – ‘Banana’ (13 °C), – ‘Chill’ (2 °C), – ‘Pharma’ (2-8°C) – ‘Frozen’ (-18 °C) and – ‘Deep frozen’ (-29 °C). • Staying within temperature is vital to the integrity of a shipment along the supply chain and for perishables it enables an optimal shelf life. • Any divergence can result in irrevocable and expensive damage; a product can simply lose any market or useful value.
- 11. Many Links… • Shipment Preparation • Transit Route • Modal Choice • Customs • The Last Mile
- 12. The Cold Chain
- 13. Integrated Cold Chain Strategies • At a high level, three major areas provide an overview of the tactics or operating structure required in most cold chains – Planning and Risk Assessment – Policies and Processes – Management Practices • Planning and Risk Assessment addresses the overall structure under which the cold chain operates - in this area that overall performance expectations and objectives for cold chain functionality must be developed.
- 14. Risk Assessment • A risk assessment of the cold chain process is essential – to ensure that a clear understanding of the performance of the integrated, end-to-end cold chain is obtained – to identify the highest risk areas of the cold chain so that management plans and controls may be implemented to mitigate these risks e.g. the points of product handoffs or transfers • This may include ports, transfer facilities, distribution centres and customer deliveries • Once risks are identified, the plan for addressing these risks and for general cold chain performance should be developed – handling policies, exception protocols, critical control points and work flow • An overall management plan should be included as part of the process as well
- 15. Policies and Processes • Should address both the product(s) requirements as well as the handling for the products throughout the cold chain. • Product requirements – temperature thresholds, stability, humidity, packaging, etc. – acceptable ranges for these requirements should also be addressed. • Handling requirements – receiving practices, product put-away, storage, picking, loading, transit and delivery • The documentation of these cold chain operating procedures provides the cold chain operator the “how-to’s” of proper cold chain handling for its product(s) and operating environment.
- 17. Factors Controllable: • Packaging • Routes • Carriers • Transport • Delivery time? Uncontrollable: • Weather • Handling • Cargo placement • Delays
- 18. Other Thoughts • Better monitoring – Real-time – Accuracy – Reporting • Source loading • Load balancing • Environmental conditions and recognition
- 19. INNOVATION
- 20. Definition of Innovation Oxford Dictionary Innovation: Make changes in something established, especially by introducing new methods, ideas, or products
- 21. A wide range of events drive change in consumer products industries • Anthrax attacks • Lead in Toys • Contaminated Toothpaste • Melamine in Foods • Heparin Contamination • Food-borne Illnesses • Product Recalls • Malicious contamination • Industry failures • Government/regulatory failures Driving Innovation in Food Safety
- 22. Private Standards and GFSI Early Drivers • Food-borne illness • Product withdrawals • Legal action • Damage to brands and reputations • Damage to shareholder/stakeholder • Damage to consumer confidence • Audit costs
- 23. The Global Food Safety Initiative GFSI Mission “Continuous improvement in food safety management systems … to deliver safe food to consumers worldwide” GFSI Objectives • Reduce food safety risks • Manage cost • Develop competencies and capacity building • Knowledge exchange and networking
- 24. Standards Currently Benchmarked by GFSI
- 26. Drivers Linked to GFSI & Innovation • Improved quality • Creation of new markets – increase in private label products • Extension of the product range • Reduced labor costs • Improved production processes • Reduced materials • Reduced environmental damage • Replacement of products/services • Reduced energy consumption • Brand differentiation standards • Demonstrate conformance to new regulations or new standards - Food Safety Modernization Act
- 27. Innovation and GFSI Two main types of innovation: • Radical Innovation • Incremental Innovation Sometimes referred to as Disruptive Innovations!! Giving rise to subsets within those groups and the food industry as - • Process Innovation • Supply-chain Innovation • Service Innovation GFSI creates an environment for innovation via challenges to meet the standards requirements and new food safety expectations
- 28. Innovation and GFSI GFSI creates an environment for innovation via challenges to meet the requirements and new safety expectations with two key elements: • Management commitment “senior management shall demonstrate they are fully committed to the implementation of the requirements of the Global Standard for Food Safety” BRC Global Standard for Food Safety – North American Version • Continuous improvement Food Safety and Quality Policy “shall include the commitment for review and continuous improvement” BRC Global Standard for Food Safety – North American Version
- 29. 1st Phase Innovation Legacy • Delivered a “once certified, accepted everywhere, concept” • “Ticket to trade” • “Passport to trade” internationally • Reduced duplication of audits • Better legal & business metric for success • Raised the baseline for supply • Reduced recall/withdrawal costs • Improved product quality • Frees up technical teams to focus on key challenges and their own innovation
- 30. What Next and Why? Two emerging and important developments in the food supply and ancillary industries. GFSI and certification standards and principles being extended to storage and logistics suppliers and packaging suppliers. • Both are key partners to a processor and their products and provide an integral part of the product • Both are “given” trust items within a product as received by the consumer • Both can “make or break” a product
- 31. Storage and Logistics Storage and Logistics Suppliers • Key partner to processors • Integral part of the product life-cycle • Represent potential risk safety/integrity and quality of the product • Associated with recalls and withdrawals • Ensure Commercial Value for Money – maximize product life • Defined by specification
- 32. Packaging Packaging Suppliers • Provides a protective barrier & maintains optimum quality • Interacts with product – may be used to enhance the product • Take in many industries and forms of packaging • Source of inherent potential risks – chemical/microbiological/physical • Delivers key messages – storage, use, trust marks, allergens • Creates expectations for consumers • Direct and indirect use by consumers • Input to storage and logistics management
- 33. Why not? Why won’t you cascade certification to theses groups to ensure regulatory and commercial compliance? • Will you be assured of a safe and legal, quality product? • Will you be assured of the product as specified? • Will the product be commercially what you are paying for? • Is this a way of controlling/mitigating risks • Could it drive innovation in your supply-chain? Zero risk does not exist but certification provides one method to manage risks Perfect people, perfect machines, perfect environment, perfect partners...not just yet!
- 34. Certification Logistics and Packaging Utilize the existing food safety certification standards to manage the supply chain Utilize the emerging logistics and packaging certification standards to manage the packaging supply chain Yes, there challenges and potential burdens but focus on the risk reduction, the potential benefits and the opportunity to create innovation in the process Is failure the challenge? Is it an option? “If you find it difficult to accept failure, then you simply won’t get any innovation because employees will be too frightened” – Sir Terry Leahy (Tesco)
- 35. Food Safety Certification Drives Innovation • The focus GFSI puts on continuous improvement creates a very good environment for innovation. • Certification to GFSI benchmarked standards has driven companies and individual facility’s to innovate in order to comply with the requirements of these standards. • “Management Commitment”: Perhaps the most important new requirement that companies face through certification. • Having Senior Management committed and involved in food safety can truly foster innovation.
- 36. Finally… "Innovation is a risky business, but not innovating is even riskier" - Anonymous
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