Global Digital Transformation Partner 2019

Supplementary Materials for
Q2 FY March 2019 Financial Results
October 31, 2018
transcosmos inc.
Forward-looking statements included in this document are based on information available on the date of the announcement and estimates
based on reasonable assumptions. Actual future results may differ materially from these forecasts depending on Japanese economic
conditions, trends in the stock market and information services industry, evolution of new services or technologies, and other diverse other
factors. The company assumes no obligation to update or revise any forward-looking statements. In this document, yen is rounded to the
nearest hundred million and the percentage is rounded to the first decimal place.

Table of Contents
1. Executive Summary
2. Consolidated Income Statement Summary
3. Segment Based Results Summary
4. Consolidated Sales Analysis
5. Consolidated Operating Income Analysis
6. Parent Company Operating Income Analysis
7. Consolidated Quarterly Summary
8. Consolidated Quarterly Performance Trend Analysis
9. Consolidated SG&A Expense Trend
10. Parent Company SG&A Expense Trend
11. Parent Company Quarterly Net Income Analysis
12. Consolidated Balance Sheet Summary
13. Consolidated Statements of Cash Flow (Summary)
14. Parent Company Sales per Category
15. CAPEX, Amortization/Depreciation, Employees, Service Bases
16. Q1-Q2 FY2019/3 Topics
Appendix
・Mid-Term Key Initiatives (excerpts from Financial Results Briefing for Fiscal Year Ended March 2018)
2

1. Executive Summary
3
Consolidated sales increased by 8.7%, retaining high growth rate.
The level of consolidated operating income recovered to a similar level to the
same period of the previous fiscal year. The profit increased in this 2nd quarter.
Overseas affiliates continue to achieve high growth whilst improving profitability.
Controlling SG&A expenses based on sales and profit.
Ordinary income achieved drastic growth.
- Positive impact from portfolio review and reduction in equity losses.
Quarterly Net Income attributable to owners of parent company increased
drastically.
- Increase in ordinary income, posted gain on sale of affiliate’s shares.
Lower profitability in Parent company.
Aim to generate profits from new initiatives executed in the
previous fiscal year as soon as possible.
AchievementsChallenge

Q1-Q2 FY2017/3 Q1-Q2 FY2018/3 Difference
Sales 126,640 100.0% 137,689 100.0% 11,048 8.7%
Cost of Sales 105,214 83.1% 114,894 83.4% 9,679 9.2%
Gross Profit 21,426 16.9% 22,795 16.6% 1,368 6.4%
SG&A 19,584 15.5% 21,195 15.4% 1,610 8.2%
Operating Income 1,841 1.5% 1,600 1.2% -241 -13.1%
Non-operating Profit and Loss -401 -0.3% 504 0.4% 905 -
Ordinary Income 1,440 1.1% 2,104 1.5% 664 46.1%
Extraordinary Profit and Loss 125 0.1% 6,892 5.0% 6,767 -
Quarterly Net Income
attributable to owners of parent company
238 0.2% 5,232 3.8% 4,994 -
4
In ¥Million
2. Consolidated Income Statement Summary
(Mix) (Mix) (Amount) (Ratio)
Sales: Increased mainly due to order increase for Parent company and overseas affiliates.
Operating Income: Although profitability decreased in Parent company, the level of consolidated operating
income recovered to a similar level to the same period of the previous fiscal year due to improved profitability
in overseas affiliates.
Ordinary Income: Increased due to declined non-operating losses as a result of an increase in capital gains
from funds and a decrease in equity in losses.
Quarterly Net Income: Increased due to the increase in ordinary income and improved extraordinary profits
due to the posting of gain on sale of affiliate’s shares.

3. Segment Based Results Summary
Sales
Parent company 99,089 78.2% 101,854 74.0% 2,764 2.8%
Domestic Affiliates 9,561 7.6% 10,098 7.3% 536 5.6%
Overseas Affiliates 22,172 17.5% 29,554 21.5% 7,382 33.3%
Elimination of intra-
segment transaction -4,182 -3.3% 3,818 -2.8% 364 8.7%
(Total) 126,640 100.0% 137,689 100.0% 11,048 8.7%
Segment
Income
(Loss)
Parent company 1,952 106.0% 1,248 78.0% -703 -36.0%
(%profit) 2.0% 1.2%
Domestic Affiliates 220 12.0% 344 21.5% 124 56.4%
(%profit) 2.3% 3.4%
Overseas Affiliates -331 -18.0% 9 0.6% 341 -
(%profit) -1.5% 0.0%
segment transaction 0 0.0% -2 -0.1% -3 -
(Total) 1,841 100.0% 1,600 100.0% -241 -13.1%
5
In ¥Million
Parent Company: Sales increased whilst profits declined. Although receiving solid orders, profitability declined
due to SG&A expenses that increased in the previous fiscal year.
Domestic Affiliates: Both sales and profits increased. Profitability improved due to successful business
restructuring made in some subsidiaries.
Overseas Affiliates: Both sales and profits increased. Chinese/South Korean subsidiaries achieved solid
performances and European/ASEAN subsidiaries improved their profitability.

+11,048 (% difference +8.7%)
4. Consolidated Sales Analysis
+7,382
+2,764 +536
+364
6
126,640
137,689
In ¥Million
Parent Company
Domestic Affiliates Overseas Affiliates
Elimination of
intra-segment
transaction
Q1-Q2 FY2018/3
Consolidated Sales
Q1-Q2 FY2019/3
Consolidated Sales
Parent
Company Sales increased due to order increase in BPO services.
Domestic
Affiliates
Sales increased due to solid orders mainly for listed subsidiaries and positive impact from
newly consolidated subsidiaries.
Overseas
Affiliates Sales increased due to increased sales in Chinese/South Korean subsidiaries.
Sales increased by ¥11,048mn (+8.7%)

-241 (% difference -13.1%)
5. Consolidated Operating Income Analysis
7
-703
+124
+341
-3
1,841
%Operating
Income
1.5%
Elimination of
intra-segment
transaction
Parent Company
Domestic Affiliates
Overseas Affiliates
In ¥Million
1,600
%Operating
Income
1.2%
Q1-Q2 FY2018/3 Consolidated
Operating Income
Q1-Q2 FY2019/3 Consolidated
Operating Income
Parent
Company
Operating income decreased due to increased SG&A expenses as a result of upfront
investments made in the previous fiscal year.
Domestic
Affiliates
Operating income increased due to successful business restructuring made in some
subsidiaries.
Overseas
Affiliates
Operating income increased as South Korean and ASEAN subsidiaries improved their
profitability whilst European subsidiary successfully restructured its business.
Operating Income decreased by ¥241mn (-13.1%)

6. Parent Company Operating Income Analysis
8
+534
-1,021
-294
+77
%Gross profit
16.5% ⇒16.6%
SG&A expenses -1,237
Gross Profit
Personnel Expenses
Commission fee /
Business
consignment
expenses Other SG&A
expenses
In ¥Million
1,952
%Operating
Income
2.0%
1,248
%Operating
Income
1.2%
Q1-Q2 FY2018/3
Operating Income
Q1-Q2 FY2019/3
Operating Income
Gross Profit Increased along with increased sales. Maintained gross profit ratio at the same level as
the same period of previous fiscal year.
SG&A
expenses
Increased by ¥1,237mn due to the impact from upfront investments made in the previous
fiscal year.
Operating Income decreased by ¥703mn (-36.0%)

7. Consolidated Quarterly Performance Summary
9
Q2 FY2018/3 Q2 FY2019/3 Difference
Sales
Parent company 50,131 77.4% 51,868 73.5% 1,737 3.5%
Domestic Affiliates 4,907 7.6% 5,238 7.4% 331 6.8%
Overseas Affiliates 11,799 18.2% 15,414 21.8% 3,615 30.6%
segment transaction -2,095 -3.2% -1,916 -2.7% 179 8.6%
(Total) 64,741 100.0% 70,605 100.0% 5,863 9.1%
Segment
Income
(Loss)
Parent company 1,313 93.8% 1,305 81.4% -7 -0.6%
(%profit) 2.6% 2.5%
Domestic Affiliates 177 12.7% 200 12.5% 22 12.6%
(%profit) 3.6% 3.8%
Overseas Affiliates -95 -6.8% 92 5.7% 187 -
(%profit) -0.8% 0.6%
segment transaction 5 0.4% 6 0.4% 1 32.4%
(Total) 1,400 100.0% 1,604 100.0% 203 14.6%
In ¥Million
Sales: Increased by ¥5,863mn, up 9.1%, mainly due to solid orders for Parent company and overseas
affiliates.
Operating Income: Increased by ¥203mn, up 14.6%, mainly due to improved profitability in overseas affiliates.

10
8. Consolidated Quarterly Performance Trend Analysis
-300
-100
100
300
500
700
900
1,100
1,300
1,500
1,700
-5,000
5,000
15,000
25,000
35,000
45,000
55,000
65,000
75,000
48,958 50,131
4,654 4,907
10,372
11,799
49,985 51,868
4,859
5,238
14,140
15,414
638
1,31342
177
-235
-95
-4
5
-57
1,305
144
200
-82
92
-8
6
■Parent company■Domestic affiliates■Overseas affiliates■Elimination of intra-segment transaction
売上⾼
(In ¥Million) (In ¥Million)
FY2018/3 FY2019/3 FY2018/3 FY2019/3
* Figures in (): Operating income ratio
440
Q1
(0.7%)
1,400
Q2
(2.2%)
-4
Q1
(-0.0%)
1,604
Q2
(2.3%)
Sales Operating Income
61,898 64,741 67,083
Q1 Q2 Q1
70,605
Q2
-2,086 -1,902-2,095 -1,916
+1,608
+203
+3,521
+5,863
Sales: Increased by ¥3,521mn, up 5.3% compared to Q1 of this fiscal year mainly due to solid orders for
Parent company and overseas affiliates.
Operating Income: Increased by ¥1,608mn compared to Q1 of this fiscal year as Parent company successfully
improved profitability.

9. Consolidated SG&A Expense Trend
9,508 10,076 10,440
11,149 10,590 10,605
0
2,000
4,000
6,000
8,000
10,000
12,000
Q1 FY18/3 Q2 FY18/3 Q3 FY18/3 Q4 FY18/3 Q1 FY19/3 Q2 FY19/3
In ¥Million
11
SG&A expenses rose in the previous fiscal year due to factors that include upfront investments made in
Parent company and impact from new consolidation.
In this fiscal year, the Company is focusing on cost control based on sales and profits.
As a result, the expenses increased by ¥528mn compared to Q2 of the previous fiscal year and increased
only slightly from Q1 of this fiscal year by ¥14mn.
+528
+14

10. Parent Company SG&A Expense Trend
12
7,020 7,370
7,937 7,512 7,869 7,760
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
Q1 FY18/3 Q2 FY18/3 Q3 FY18/3 Q4 FY18/3 Q1 FY19/3 Q2 FY19/3
In ¥Million
SG&A expenses rose in the previous fiscal year due to upfront investment made mainly in personnel
expenses.
In this fiscal year, the Company is focusing on cost control based on sales and profits.
As a result, although the expenses increased by ¥389mn from Q2 of the previous fiscal year, the expenses
decreased from Q1 of this fiscal year by ¥108mn.
+389
-108

238
5,232
11. Quarterly Net Income Analysis
13
-201
-1,125
125
-401
1,841
Non-operating
income or loss
Extraordinary
income or loss
Income taxes, etc.
Income or loss
attributable to
non-controlling
interests
-89
-3,674
6,892
504
1,600
Non-operating
income or loss
Extraordinary
income or loss
Income taxes, etc.
Income or loss
attributable to
non-controlling
interests
+6,767
+905
In ¥Million
Q1-Q2 FY2018/3
Q1-Q2 FY2019/3
Operating Income
Operating Income
Non-operating
income
Increased by ¥905mn mainly due to increase in capital gains from funds and a decrease
in equity in losses.
Extraordinary
income Increased by ¥6,767mn mainly due to the posting of gain on sale of affiliate’s shares.
Quarterly Net Income attributable to owners of parent company increased by ¥4,994mn (-%)

End of Mar. 2018 End of Sep. 2018 Difference
Current Assets 82,989 87,418 4,429
Fixed Assets 46,077 48,759 2,681
Total Assets 129,067 136,178 7,111
Current Liabilities 45,201 47,061 1,860
Fixed Liabilities 12,666 12,168 -497
Total Liabilities 57,867 59,230 1,363
Net Assets 71,199 76,947 5,748
Liabilities/Net Assets Total 129,067 136,178 7,111
Cash Equivalent 31,937 35,220 3,282
Interest-bearing debt 14,887 12,799 -2,087
Net Cash* 17,050 22,421 5,370
12. Consolidated Balance Sheet Summary
14
• Cash equivalent +3,282
• Notes and accounts
receivable +699
• Retained earnings +3,745
• Valuation difference on
available-for-sale securities
+3,998
• Foreign currency translation
adjustment -1,434
• Investment securities +5,648
• Affiliates’ stocks -2,050
• Deferred tax assets -906
• Long-term loans payable
-1,685
• Deferred tax liabilities
+1,138
• Accounts payable-trade +2,625
• Accounts payable-other -1,556
• Income taxes payable +1,306
*The Company has sold some of its shares in TensynPRC, its equity-method affiliate, in September 2018. The remaining shares are
recorded at fair value after reclassified to investment securities account.
*Net Cash = Cash and Cash Equivalent – Interest-bearing debt
In ¥Million
Assets: “Cash equivalent” and “Investment securities*” increased as a result of sale of affiliate’s shares.
Liabilities: “Accounts payable-trade” and “Income taxes payable” increased.
Net Assets: Retained earnings increased as quarterly net income increased. “Valuation difference on
available-for-sale securities*” increased as a result of sale of affiliate’s shares.

15
Type Stock name Market Security code Fair Value
Investment
securities
TensynPRC ChiNext 300392 4,025
List of listed holdings held by transcosmos inc.
Type Stock name Market Security code Fair Value
Stock of affiliated
company
J-Stream Inc. TSE Mothers 4308 3,059
PFSweb Inc. NASDAQ PFSW 2,907
APPLIED TECHNOLOGY CO.,LTD. TSE JQS 4356 2,172
eMnet Inc. KOSDAQ 123570 1,203
Investment
securities
MTG Co., Ltd. TSE Mothers 7806 1,004
Geniee, Inc. TSE Mothers 6562 589
Menicon Co., Ltd. First Section of TSE 7780 484
Japan Airlines Co., Ltd. First Section of TSE 9201 178
Daito Trust Construction Co., Ltd. First Section of TSE 1878 157
Twilio NYSE TWLO 79
MIZUNO Corporation First Section of TSE 8022 26
SendGrid NYSE SEND 23
JACCS CO., LTD. First Section of TSE 8584 9
Total 11,895
Major listed holdings held by Group companies.
In ¥Million
* Fair values are calculated closing price of October 30, 2018. Note that fair values of PFSWeb, Twilio and SendGrid are calculated closing price of October 29, 2018.
(Reference) Listed Holdings Held by the Company
The Company continues to enhance investment portfolio review through regular monitoring.

16
Cash flows from operating activities 3,777 2,270 -1,507
Cash flows from investing activities -4,333 5,490 9,824
Cash flows from financing activities -4,268 -3,729 539
Balance of cash and cash equivalents 29,311 35,130 5,818
Free cash flow* -555 7,761 8,316
*Free cash flow = Cash flows from operating activities + Cash flows from investing activities
13. Consolidated Statements of Cash Flow (Summary)
Cash flows from operating activities: Trade receivables increased and accrued expenses payable
decreased.
Cash flows from investing activities: “Proceeds from sales of stocks of affiliates” increased.
Cash flows from financial activities: “Payment of dividends” decreased.
In ¥Million

17
14. Parent Company Sales per Category
Q1-Q2 FY2018/3 Q1-Q2 FY2018/3
%Diff
Telecommunications 25,408 25.6% 25,471 25.0% 0.2%
Finance / Insurance 16,423 16.6% 17,605 17.3% 7.2%
Manufacturing 16,008 16.2% 16,982 16.7% 6.1%
Services 17,043 17.2% 16,139 15.8% -5.3%
Wholesale / Retail 12,874 13.0% 13,650 13.4% 6.0%
Other 11,330 11.4% 12,003 11.8% 5.9%
In ¥Million
(Mix) (Mix)
Q1-Q2 FY2018/3 Q1-Q2 FY2018/3
%Diff
A (PC/AV) 4,146 4.2% 4,240 4.2% 2.3%
B (Travel) 1,588 1.6% 1,732 1.7% 9.1%
C (Job advertisement) 2,010 2.0% 1,630 1.6% -18.9%
D (Building material/equipment
manufacturer)
1,260 1.3% 1,413 1.4% 12.1%
E (Auto manufacturer) 941 1.0% 1,305 1.3% 38.6%
In ¥Million
(Mix) (Mix)
Telecommunications: Telecom
carrier-related businesses
increased. Business with top
clients’ internet-related service
affiliates and others declined.
Finance/Insurance: Business with
insurance companies increased.
Manufacturing: Business with
auto-manufacturers increased.
Services: Advertisement related
business declined.
Wholesale/Retail: Business with
food and beverage wholesalers
increased.
Other: Business with
electricity/gas-related companies
increased.
A: Orders for DEC services,
mainly CC, increased.
B: Orders for DEC services,
mainly DM, increased.
C: Orders for DEC services,
mainly DM, decreased.
D: Orders for BPO services
including order processing
increased.
E: Orders for CC and BPO
services including design
development increased.
Sales per Industry
Sales per Client (top 5 clients in terms of sales)

18
Q1-Q2 FY2018/3 Q1-Q2 FY2019/3 %Diff
Capital expenditures 2,322 1,880 -19.0%
Depreciation and amortization 1,413 1,560 10.3%
In ¥Minllio
* Service bases include the Company’s own service bases, head office, branches, sales offices, subsidiaries, associates and partners’ bases.
15. CAPEX, Depreciation & amortization, Employees, Service Bases
CAPEX
Capital expenditures
decreased mainly due to
downsized investments in
China.
Depreciation and
amortization
Depreciation and amortization
increased due to the
opening/expansion of centers
and business offices in China
and Parent company in the
previous fiscal year.
Employees
Increased mainly in parent
company after converting
fixed-term contracts to
indefinite-term contracts.
Service bases
Japan: BPO Center Kameido
started full-scale operations
and opened MCM Center
Chiba Ichikawa.
Overseas: Opened 2 contact
center bases in China.
Other: Affiliates’ and partners’
bases decreased by 2.
Consolidated bases 24,875 27,199 2,324
(Temporary employees) 25,420 25,632 212
Parent company 10,609 12,889 2,280
(Temporary employees) 22,573 22,063 -510
Service bases 170 172 2
Japan 58 60 2
Overseas 112 112 0
CAPEX / Depreciation and Amortization
Number of Employees
Service bases

19
Delivers comprehensive services ranging from
AR app development, to AR content creation, to
management, to analysis at one-stop.
Equipped with “ARKit” and “ARCore™”, the
official AR engines for iOS and Android.
“ARmadillo VIEW”, a method to present 3D
mockup saves costs for creating AR content.
Connects to DMP and utilizes AR as new
marketing data.
Specializes in offering effective customer support
services via FAQ and bot/agent-based chat.
Issues a one-time phone number to customers
who request call support.
Shifts the first customer service channel from call
to chat in order to optimize costs.
Relieves stress from users who prefer not to talk
with an agent over the phone and ultimately
maximizes customer satisfaction.
Released “Non-voice Contact Center
Package,” a dedicated customer inquiry
service targeting the smartphone
generation
Released “transcosmosARmadillo”, a
new service which helps businesses
easily implement and utilize practical AR

20
The one-stop solution including the implementation
of a voice recognition environment and operations
services improves contact center service quality
and operations efficiency.
Leveraging a large-scale environment through
“AmiVoice”, a voice recognition engine, cuts down
initial development expenses whilst drastically
reducing the time for implementation.
Conducts call analysis and offers knowledge to
prevent troubles and risks by detecting potential
claims at an early phase and reminds agents to
comply with talk scripts. Its proprietary KPIs and BI
dashboard visualize the evaluation of all calls and
agents’ performance to control service quality.
Saves costs by optimizing after call work time by
analyzing inquiries and utilizing talk scripts.
Launched operations in Thailand as the first step
towards expansion into the South Asian market.
Formed partnerships with Thailand’s influential
conglomerates. Over 1,500 stores including
FamilyMart, Lawson, and TOPS joined
“Gotcha!mall”.
With the aim to win 3 million users by the end of
March 2020, “Gotcha!mall” for Thailand supports
ever-growing inbound shopping demands for
Japan as well as connecting and attracting Asian
users to stores across the borders.
“Gotcha!mall” made inroads into South
East Asia. Launched its services in
Thailand
Released “transpeech”, a voice
recognition solution for contact centers

21
Reformed indirect expenses by
offering corporate back office services
Launched “KOTOBA Switch”, a tablet-
based multilingual video interpreting
service
A tablet or smartphone-based three-way
interpreting service app.
Currently supports English, Chinese, and Korean
languages.
*Portuguese, Spanish, Thai, and Vietnamese will be
available soon.
Accommodates various needs for interpreting
services along with the growth in the number of
international tourists to Japan and for upcoming
Tokyo 2020 Summer Olympics.
Offers hyper care to implement and embed SAP
Concur, a travel & expenses management
solution, whilst providing outsourcing services
related to expense processing.
“SAP Concur” x BPO services drastically reduce
finance & accounting workloads and improve
productivity.
A client that implemented the solution has seen
an 80% drop in finance & accounting man-hours.

22
Developed an AI
which auto-judges service quality at
contact centers
Yasui Architects & Engineers, transcosmos and
Applied Technology collaborated to deliver the
service.
The service is based on “BuildCAN”, the first
building management system in Japan that links
IoT environment sensors with 3-D building model.
The three companies aim to develop “Building
Digital Twin Services” in order to forecast the
future of the buildings in the virtual world.
Co-developed with Communication Science Lab,
transcosmos’s own AI laboratory.
transcosmos successfully developed an AI which
auto-judges the quality of “massive customer
services data at speed with human accuracy”
after conducting proof-of-concept at its centers.
Driving effort to make the AI an official service by
the end of FY2018 in order to offer solutions for
contact centers to tackle their real challenges.
*Succeeded in proof-of-concept of ① customer service
manners and etiquette.
Launched ICT-based facility management
one-stop service for building owners and
building management companies

23
Conducts R&D and offers various services that
aim to boost operations productivity, reduce costs
and maximize profits with the power of
technology.
The company will beef-up its sales scheme in
order to drive development and implementation
of their proprietary solutions.
Strengthens the technological capabilities of the
whole transcosmos group, whilst developing new
technologies on platforms that are open to many
users.
Released the app on April 2, 2018 on its
catalogue.
Showcases the products in a whole new light
using AR.
Offers an innovative shopping experience by
utilizing its proven knowledge in the field of TV
shopping to the max.
Released “Nihon Chokuhan AR app” that
enables customers to view AR videos by
holding their smartphones over Nihon
Chokuhan catalogue
Began the operations of
“transcosmos research and
development”
• Create POC for technologies/businesses that will become
next-gen pillars of transcosmos
• Build quality management and project management schemes
for R&D
• Carry out pre-sales activities for “DECAds”
• Research, develop and operate new technologies that fit the
market
2D becomes 3D!
Nihon Chokuhan official AR app
AR camera makes catalogue shopping more fun

24
DMM, STVV, Candee and transcosmos
launch Connected Stadium business in
Belgium
Offer new sport experience with the power of
Japanese IT.
Connected Stadium lets stadium visitors enjoy
various game experiences that include buying
game tickets, booking parking, and purchasing
foods and beverages as well as stadium limited
items via their smartphones.
Starting from the stadium, the companies aim to
activate neighboring areas and communities, and
ultimately grow together with the communities.
Offers ad delivery services to Chinese clients on
Tencent service platforms that include “WeChat”
and “QQ”.
transcosmos provides highly effective marketing
services to clients more than ever before.
transcosmos offers sophisticated services to
clients in order to help them boost sales and their
brand value by strengthening the link with
services that are offered in the Tencent
ecosystem.
transcosmos Chinese subsidiary
authorized as a social advertising agency
of “Tencent”, a leading internet services
provider in China

16. Q1-Q2 FY2019/3 Topics (topic list)
25
► New service releases
Delivered ads by integrating “Adobe Advertising Cloud DSP” with “Adobe Analytics” for the first time in
Japan
Opened “trans +”, a website which offers information on digital transformation
Launched sampling services for seniors by leveraging Nihon Chokuhan network
Launched support services for “Flex Message”, a new feature of LINE ahead of others
Rolled out “Addressable Advertising” using an ad link tool offered by Synergy Marketing

26
► Subsidiary & Center openings/expansions
Opened a new contact center in Wuhan, Hubei province in China
Opened a new service center, “BPO Center Sasebo” in Sasebo City, Nagasaki Prefecture
Opened an annotation center which creates teacher data for AI and machine learning in Vietnam
Held an opening ceremony for “BPO Center Okinawa Uruma”, its engineering services base
Machine Learning Solutions Inc., a transcosmos subsidiary, established a subsidiary “Langsmith Inc.”
which develops AI-powered writing support system with the use of natural language processing and
deep learning.
Opened a new operations center “Marketing Chain Management Center Chiba Ichikawa”
Expanded its contact center “MCM Center Tama”
Opened a new contact center in Xi’an, Shaanxi province, China
Machine Learning Solutions established its subsidiary “Edge Intelligence Systems Inc.”
Opened its new operations center “BPO Center Kameido” in Tokyo

27
► Service records
Helped LAVA, a hot yoga studio, through delivering “Checking Lesson Schedule & Canceling
Appointments via LINE” services
transcosmos’s radio app, “SEITARO’s KAIZOKU Radio” became Alexa compatible
Offered “LINE WORKS” to Taisei Corporation
“Omni 7”, an online shopping website by Seven & i launched AI-powered customer support services
Implemented SMS to Misato city, Saitama prefecture in partnership with Accrete
Launched a customer support service for “JUREN – BATTERY RENTAL SERVICE”, a new service by
TEPCO Energy Partner
Offered LINE-based counselling service for the victims of Osaka Earthquake
Offered its chat system to Tokyo Metropolitan Government to help their LINE-based counselling service
which aims to solve children’s internet-related problems
Offered “Robotics Marketing for RoBoHoN” to Odakyu Electric Railway
Total number of friends of “Gotcha!mall” LINE official account surpassed 10 million
Japan Council on SNS Counseling Services offered “LINE”-based free mental health counseling services
for the victims of the Osaka Earthquake 2018
Launched LINE-based customer services for Hokkaido Air Water
Undertook “Special Fraud Prevention Call Center Business” operations commissioned by Oita Prefectural
Police
Built a system which links its chat platform, LINE to Call and a Avaya’s contact center system
transcosmos and SOCIAL GEAR assist Saishunkan’s digital marketing in Taiwan
Pony Cleaning joins “Gotcha!mall” in partnership with transcosmos
SMS Co., LTD. implements LINE WORKS to improve its Remote Specific Health Guidance service

28
► Partners, Awards, etc.
Closed partial transfer of shares of “TensynPRC”, an equity-equity method affiliate
Won “Japan Advertising Cloud Agency of the Year” award at the Adobe Symposium 2018
Chinese subsidiary again honored FIVE STAR SERVICE PROVIDER by TMALL, China’s largest online
marketplace
Certified as a Gold Partner, the highest certification for “Sales Agent Partner Program” by Indeed
Became a Diamond Sponsor of “ad tech Tokyo”
Became a “Global Sponsor” of “Autodesk University Japan” with its subsidiary APPLIED
TECHNOLOGY
Received the highest certification for “LINE Biz-Solutions Partner Program” for 2 consecutive years.
The program certifies and awards advertising agents and developers that sell and develop various LINE
enterprise services
25 industry-leading employees of Korean subsidiary in Korea received “COPC” certification, a global
standard in the customer services industry
Became one of the initial partners of “LINE Point Connect”, LINE’s loyalty point service for enterprises
Offered a new skill for “Clova”, an AI assistant by LINE
Introduced a chatbot to “Work it!”, its job posting website
Gartner U.S. BPO market report named transcosmos the No.1 BPO player in Japan by revenue
Became one of the initial “Clova Extensions Kit” partners that develop and scale LINE “Clova” skills
Signed an agreement to transfer shares of TensynPRC, transcosmos’s equity-method affiliate

29
► Partners, Awards, etc.
Won multiple awards in China for its design support services for the construction industry
The chat-bot service on messenger by Sanrio Entertainment Co.Ltd. introduced at the 2018 Facebook
Developer Conference (F8)
Joined the Safer Internet Association
me&stars, a company which offers stars’ premium experiences via live streaming videos appointed
Kosuke Kitajima, a gold medalist of Athens and Beijing Olympics as its CSO
Magic Panda, a member of transcosmos group, received multiple awards from Alibaba Group that
include The Customer Experience Excellence Award of 2018
Co-sponsored the 10th Okinawa International Movie festival, “Big Festival of all the Islands”
Announced the results of “Online Shopping Trends Survey in 10 Asian Cities 2018”

30
IR Contact
Public Relations & Advertising Department at transcosmos inc.
Tel: 03-4363-0123
E-mail: pressroom@trans-cosmos.co.jp

⽬次
Mid-Term Key Initiatives
(excerpts from Financial Results Briefing for Fiscal Year Ended March 2018)
Appendix
31

Service Domain Expansion
32
CC
(Contact Center)
BPO
1966 1980 1990 2000 2010 2018
Offer innovative digital-driven services that help
clients achieve transformation.
Provide services with the power of people and technology.
DM
(Digital Marketing)
EC
(E-Commerce One-Stop）
Digital
BPO
DEC
Launched business in 1966 as a BPO vendor specializing in data entry. Since then, we continued to expand
service domains.
Integrated Digital Marketing, E-Commerce and Contact Center businesses in order to offer end-to-end
services that include marketing, sales and customer communication support.
Expanded Digital BPO services to help clients digitalize their operations via AI/RPA-based automation and the
use of digital platforms.

Vision
33
Offer customer-driven global support in order to make clients achieve digitalization by connecting DEC and
BPO services seamlessly.

DEC Services Transformation
*This page is updated reflecting the initiatives taken in H1 of fiscal year ending in Mar, 2019. 34
Offer sophisticated data services powered by its proprietary platform and AI solutions

Initiatives in DEC services domain
35
Platform which connects consumers
with stores/brands
Received “DMA International
Echo Awards”, the world’s top
marketing award.
Examples of “Gotcha! mall” Clients
Interactive E-ticketing system
The technology which owns international patent enables
“E-Stamp” to be put directly on the smartphone.
The system has been implemented in diverse industries
that include sports, amusement park and concert.
Utilize various data based on the e-ticket.
Initiative to offer next-gen entertainment experience with
the use of collected visitor data. Its services include fraud
prevention and marketing campaigns.
Case Studies

36
DEC Ads Chat Ad DECode DMP services
DEC Connect Platform which links to APIs DEC Support Chat platform
Rolled out “DEC” service series that are based on our proprietary integrated marketing platform.

Released automation/AI platform, “DataRobot”,
the world’s latest machine learning tool.
Released “AI Total Solution Services” that
support implementation and operations of
interactive AI.
Established “Communication Science Lab”, the
AI laboratory which specializes in communication.
Formed capital/business partnership with Reply,
Inc., a US- based company which offers a
platform to build and operate bot.
37
Promoting the use of AI-related solutions in order to boost competitive edge.

Initiatives in BPO services domain
38
Digital BPO
Receive
application
form
Convert to
data Check Correct errors
Notify
completion
RPA RPA AI
Auto-
processing
Auto-decision
making
Automate and simplify clients’ business processes with the use of digital technology and digital platform, whilst
offering operations support.

Initiatives in BPO services domain
39
Expand Digital BPO services that
blend Digital and Operations.
Formed partnership with TRADESHIFT,
a global e-commerce platform provider.
Drive digitalization of indirect operations.
Received Customer Case Study Contribution
Award. Proven implementation record.
Formed partnership with SECOM Trust Systems.
Strengthen document storage operations along
with the deregulation of e-storage.
Released “to BIM”, a comprehensive BIM service
Achieved digital transformation in the construction industry.
Automate and simplify clients’ business processes with the use of digital technology and digital platform, whilst
offering operations support.

Overseas Sales Expansion
40
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
■Domestic Sales
■Overseas Sales
(excluding sales generated from offshore services for Japan)
¥ Million
Recorded 10% CAGR growth for the first time after going public in 1989. Achieved double digit growth in this
fiscal year.
Overseas sales continue to expand from the year ended in March, 2002. Overseas sales ratio surpassed 17%.

Initiatives in Global Business domain
41
(Affiliated company accounted
for by the equity-method)
Offer services to Japanese, foreign-capital and local businesses across the globe in their local languages.

Initiatives in Global Business domain
42
Opened Annotation
Center Vietnam
Opened Xi’an
Center and Wuhan
Center
Opened BPO Center Kameido
and MCM Center Chiba
Ichikawa
Expanded MCM Center Tama
(Affiliated company accounted
for by the equity-method)
*This page is updated reflecting the initiatives taken in H1 of fiscal year ending in Mar, 2019.
Expanded and established operation bases in Japan, China, and Vietnam during this 2nd Quarter.

Mid-Term Key Initiatives
43
Achieve double digit sales growth and
improve operating income margin.
Promote DEC services that
optimize online & offline
customer touchpoints based
on the smartphone.
Promote and help clients’
business process
digitalization and
automation by using digital
technology and digital
platforms.
Service Innovation
Roll out innovative services
across the globe.
Help globalization of
companies including
Japanese firms. Win orders
from local companies in
other countries.
Service Globalization
Offer innovative proposals.
Grow together with clients and
become a crucial, one and
only partner for clients to
achieve their growth strategy.
Build a business foundation in
order to further stabilize and
grow our business based on a
long-term partnership with
clients. Achieve high profit,
high growth and boost
corporate value.
Clients’ Strategic
Partner

Global Digital Transformation Partner 2019

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