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Global views on healthcare in 2018: Ipsos Global Advisor

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Ipsos UK

The document provides the results of two surveys conducted by Ipsos in 2018 regarding global views on healthcare. The surveys polled over 20,000 adults across 27-28 countries. Key findings from the surveys are presented on topics such as personal health perceptions, evaluations of healthcare systems, patient experience, expected changes in healthcare, adoption of new technologies, and sources of healthcare information. The document also outlines the methodology used in conducting the surveys.

Healthcare
Related topics:
Visión de la Salud Pública
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© 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 1 What does the world think about healthcare? IPSOS GLOBAL ADVISOR GlobalViews On Healthcare – 2018 © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
2 • The findings come from surveys conducted in 2018 on the Ipsos Global Advisor platform using the Ipsos Online Panel system. • The survey comprising questions A1-A5 was conducted between April 20 and May 4, 2018 with 20,767 adults across 27 countries: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, Germany, Hungary, India, Italy, Japan, Malaysia, Mexico, Peru, Poland, Russia, Saudi Arabia, Serbia, South Africa, South Korea, Spain, Sweden, Turkey and the United States. • The survey comprising questions B1-B13 was conducted between May 25 and June 8, 2018 with 23,249 adults across 28 countries (the same as above plus Colombia). • All survey respondents are aged 18-64 in Canada and the U.S. and 16-64 in all other countries . • The sample size per country in each survey is approximately N=1,000 for Australia, Brazil, Canada, China, France, Italy, Japan, Malaysia, Spain, Germany, Great Britain, and the U.S., and approximately N=500 for Argentina, Belgium, Colombia, Chile, Hungary, India, Mexico, Peru, Poland, Russia, Saudi Arabia, Serbia, South Africa, South Korea, Sweden, and Turkey. • Weighting has been employed to balance demographics and ensure that the sample’s composition reflects that of the adult population according to the most recent country census data. • A survey with an unweighted probability sample of this size would have an estimated margin of error of +/- 3.1 percentage points for a sample of 1,000 and an estimated margin of error of +/- 4.5 percentage points for a 500 sample 19 times out of 20. • In 17 of the countries surveyed ,internet penetration is sufficiently high to think of the samples as representative of the national population within the age ranges covered: Argentina, Australia, Belgium, Canada, France, Germany, Hungary, Italy, Japan, Poland, Serbia, South Korea, Spain, Sweden, Great Britain, and U.S. Brazil, Chile, China, Colombia, India, Malaysia, Mexico, Russia, Peru, Saudi Arabia, South Africa, andTurkey have lower levels of internet penetration. Samples from those countries should not be considered to be fully nationally representative, but instead to represent a more affluent, connected population, representing an important and emerging middle class. • Results may not always sum to 100% or may be 1 point higher/lower than the actuals due to rounding, multiple responses or the exclusion of don't knows or not stated responses.
© 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 3 Table of Contents 4. Personal Health Perceptions 32. EvaluatingThe Healthcare System 45. Patient Experience 66. ExpectedChanges in Healthcare 76. Adoption of HealthcareTechnology 87. Sources of Information 98. Contacts
© 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 4 Do citizens feel like they are living a healthy lifestyle? IPSOS GLOBAL ADVISOR Personal Health Perceptions © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
5 QA1. Please indicate your level of agreement with each of the following statements. – I am in good health. 56% 70% 68% 67% 65% 64% 63% 61% 61% 60% 59% 59% 58% 58% 57% 57% 57% 56% 55% 55% 55% 53% 50% 49% 48% 47% 34% 32% 27% 19% 17% 22% 22% 21% 20% 25% 30% 27% 25% 26% 29% 26% 27% 27% 31% 27% 27% 26% 23% 34% 35% 28% 25% 29% 49% 43% 17% 11% 15% 11% 13% 15% 16% 14% 10% 14% 16% 15% 13% 16% 16% 16% 13% 17% 18% 20% 22% 14% 16% 23% 27% 24% 18% 25% World India Serbia Saudi Arabia Argentina United States South Africa Mexico Malaysia France Great Britain Canada Spain Australia Turkey Germany Italy Sweden Brazil Belgium Chile China Peru Russia Poland Hungary South Korea Japan Personal Health Perceptions – Good Health Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +39 +59 +53 +56 +52 +49 +47 +47 +51 +46 +43 +44 +45 +42 +41 +41 +44 +39 +37 +35 +33 +39 +34 +26 +21 +23 +16 +7 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
6 QA1. Please indicate your level of agreement with each of the following statements. – I eat a healthy diet. 48% 68% 65% 57% 55% 55% 54% 53% 53% 52% 52% 52% 51% 50% 49% 49% 49% 48% 48% 43% 41% 41% 40% 39% 35% 35% 33% 25% 32% 20% 25% 26% 28% 33% 33% 30% 34% 32% 31% 34% 31% 34% 28% 27% 26% 30% 28% 39% 31% 35% 37% 32% 31% 41% 45% 46% 20% 12% 10% 17% 17% 12% 13% 17% 13% 16% 18% 14% 18% 16% 23% 24% 25% 22% 24% 18% 27% 24% 24% 29% 34% 24% 23% 29% World India China United States Great Britain Belgium Sweden Australia Malaysia France Saudi Arabia Germany Canada Spain Argentina Turkey Serbia South Africa Poland Italy Chile Mexico Hungary Brazil Russia Peru South Korea Japan Personal Health Perceptions – Healthy Diet Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +28 +56 +55 +40 +38 +43 +41 +36 +40 +36 +34 +38 +33 +34 +26 +25 +24 +26 +24 +25 +14 +17 +16 +10 +1 +11 +10 -4 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
7 QA1. Please indicate your level of agreement with each of the following statements. – I get enough exercise. 40% 62% 55% 54% 49% 47% 46% 44% 44% 44% 44% 43% 42% 42% 40% 38% 38% 37% 37% 36% 35% 33% 32% 31% 29% 27% 24% 17% 29% 23% 28% 29% 30% 22% 26% 25% 25% 25% 34% 28% 26% 26% 30% 36% 30% 32% 32% 35% 35% 29% 17% 31% 33% 28% 39% 31% 31% 15% 18% 17% 21% 31% 28% 31% 30% 31% 22% 29% 32% 32% 31% 26% 32% 31% 31% 28% 30% 39% 51% 38% 38% 45% 37% 53% World India Saudi Arabia Germany China United States Great Britain Turkey Australia Argentina Belgium Canada Sweden Russia South Africa Malaysia Mexico Italy France Peru Spain Brazil Serbia Chile Poland Hungary South Korea Japan Personal Health Perceptions – Exercise Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +9 +47 +37 +37 +28 +16 +18 +13 +14 +13 +22 +14 +10 +10 +9 +12 +6 +6 +6 +8 +5 -6 -19 -7 -9 -18 -13 -36 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
8 QA1. Please indicate your level of agreement with each of the following statements. – I get enough sleep. 49% 68% 61% 60% 57% 54% 54% 53% 52% 50% 50% 49% 49% 49% 49% 49% 49% 48% 47% 46% 46% 45% 44% 43% 42% 41% 36% 35% 26% 18% 25% 13% 27% 21% 24% 21% 28% 21% 28% 27% 30% 25% 24% 28% 29% 27% 34% 23% 28% 27% 24% 26% 22% 29% 40% 37% 25% 14% 14% 28% 17% 25% 22% 26% 20% 29% 23% 24% 21% 26% 28% 24% 23% 26% 20% 31% 27% 28% 31% 31% 37% 29% 25% 29% World India Saudi Arabia Serbia China United States Argentina Russia Germany Poland Sweden South Africa Italy Mexico Canada Turkey Spain France Malaysia Great Britain Belgium Brazil Australia Hungary Chile Peru Japan South Korea Personal Health Perceptions – Sleep Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +24 +54 +47 +32 +40 +29 +32 +27 +32 +21 +27 +25 +28 +23 +21 +25 +26 +22 +27 +15 +19 +17 +13 +12 +5 +12 +11 +6 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
9 QA1. Please indicate your level of agreement with each of the following statements. – I am in frequent contact with family members and/or friends. 68% 89% 77% 73% 73% 73% 71% 71% 71% 71% 71% 71% 70% 70% 70% 70% 70% 69% 69% 69% 68% 67% 66% 66% 64% 60% 46% 32% 21% 7% 15% 17% 17% 16% 15% 15% 20% 21% 15% 15% 19% 23% 22% 18% 21% 20% 21% 23% 24% 25% 17% 21% 28% 27% 39% 42% 11% 5% 9% 10% 10% 12% 13% 14% 9% 8% 14% 14% 11% 7% 8% 13% 10% 11% 10% 8% 9% 9% 17% 13% 8% 12% 16% 26% World Serbia United States Mexico India Hungary Argentina Russia Great Britain France South Africa Turkey Sweden Germany Spain Chile Saudi Arabia Canada Australia China Belgium Malaysia Poland Peru Italy Brazil South Korea Japan Personal Health Perceptions – Social Engagement Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +57 +84 +68 +63 +63 +61 +58 +57 +62 +63 +57 +57 +59 +63 +62 +57 +60 +58 +59 +61 +59 +58 +49 +53 +56 +48 +30 +6 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
10 QA1. Please indicate your level of agreement with each of the following statements. – I feel safe in my community. 53% 75% 71% 69% 66% 65% 64% 64% 62% 61% 60% 58% 58% 57% 56% 56% 52% 52% 45% 43% 42% 41% 41% 35% 35% 34% 30% 29% 27% 17% 20% 22% 21% 23% 23% 25% 26% 27% 16% 30% 25% 27% 32% 28% 27% 33% 40% 23% 27% 25% 46% 27% 26% 43% 30% 28% 20% 8% 9% 9% 13% 12% 13% 11% 12% 12% 24% 12% 17% 16% 13% 16% 21% 16% 15% 35% 31% 35% 13% 38% 40% 23% 40% 43% World Canada United States China India Saudi Arabia Australia Germany Great Britain Malaysia Serbia Spain Sweden Hungary Belgium Poland Russia France South Korea Argentina Chile South Africa Japan Turkey Mexico Italy Brazil Peru Personal Health Perceptions – Safety Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +33 +67 +62 +60 +53 +53 +51 +53 +50 +49 +36 +46 +41 +41 +43 +40 +31 +36 +30 +8 +11 +6 +28 -3 -5 +11 -10 -14
11 QA1. Please indicate your level of agreement with each of the following statements. – I get all the medical care I need. 49% 71% 66% 65% 64% 64% 63% 63% 62% 59% 59% 56% 55% 55% 50% 48% 47% 43% 42% 40% 40% 36% 35% 34% 30% 29% 27% 26% 27% 17% 21% 24% 24% 25% 19% 22% 26% 26% 22% 28% 29% 25% 21% 26% 36% 25% 34% 21% 27% 25% 23% 29% 46% 27% 29% 47% 24% 12% 13% 11% 12% 12% 18% 15% 13% 15% 19% 16% 15% 20% 29% 26% 17% 32% 24% 39% 34% 40% 42% 38% 24% 44% 44% 26% World Belgium India Germany Australia Great Britain United States Canada France Saudi Arabia Sweden Spain Malaysia Argentina South Africa Hungary China Turkey Italy Serbia Mexico Chile Poland Brazil South Korea Peru Russia Japan Personal Health Perceptions – Medical Care Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +25 +59 +53 +54 +52 +52 +45 +48 +49 +44 +40 +40 +40 +35 +21 +22 +30 +11 +18 +1 +6 -4 -7 -4 +6 -15 -17 0 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
12 QA1. Please indicate your level of agreement with each of the following statements. – I get all the dental care I need. 46% 68% 67% 64% 62% 60% 58% 58% 57% 53% 53% 52% 51% 48% 43% 43% 40% 39% 39% 37% 34% 34% 33% 32% 32% 32% 31% 29% 26% 23% 20% 24% 22% 21% 24% 20% 18% 23% 29% 25% 23% 35% 19% 24% 30% 34% 24% 20% 34% 46% 24% 27% 40% 28% 28% 20% 28% 10% 13% 12% 16% 19% 18% 22% 25% 24% 18% 23% 26% 17% 37% 33% 30% 27% 37% 43% 32% 20% 43% 41% 28% 41% 42% 51% World Germany Belgium India Great Britain Sweden France Canada United States Australia Saudi Arabia Hungary Argentina Malaysia Serbia South Africa Spain China Turkey Poland Italy South Korea Russia Mexico Japan Brazil Peru Chile Personal Health Perceptions – Dental Care Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +18 +58 +54 +52 +46 +41 +40 +36 +32 +29 +35 +29 +25 +31 +6 +10 +10 +12 +2 -6 +2 +14 -10 -9 +4 -9 -11 -22 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
13 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Personal Health Perceptions - Summary Please indicate your level of agreement with each of the following statements. (% agree) W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A I am in frequent contact with family members and/or friends 68% 71% 69% 68% 60% 69% 70% 69% 71% 71% 70% 73% 73% 64% 32% 46% 67% 73% 66% 66% 71% 70% 89% 71% 70% 70% 71% 77% I am in good health 56% 65% 58% 55% 55% 59% 55% 53% 60% 59% 57% 47% 70% 57% 32% 34% 61% 61% 50% 48% 49% 67% 68% 63% 58% 56% 57% 64% I feel safe in my community 53% 43% 64% 56% 30% 75% 42% 69% 52% 62% 64% 57% 66% 34% 41% 45% 61% 35% 29% 56% 52% 65% 60% 41% 58% 58% 35% 71% I get all the medical care I need 49% 55% 64% 71% 34% 63% 36% 47% 62% 64% 65% 48% 66% 42% 26% 30% 55% 40% 29% 35% 27% 59% 40% 50% 56% 59% 43% 63% I get enough sleep 49% 54% 44% 46% 45% 49% 42% 57% 48% 46% 52% 43% 68% 49% 36% 35% 47% 49% 41% 50% 53% 61% 60% 49% 49% 50% 49% 54% I eat a healthy diet 48% 49% 53% 55% 39% 51% 41% 65% 52% 55% 52% 40% 68% 43% 25% 33% 53% 41% 35% 48% 35% 52% 49% 48% 50% 54% 49% 57% I get all the dental care I need 46% 51% 53% 67% 32% 58% 29% 39% 58% 62% 68% 52% 64% 34% 32% 34% 48% 32% 31% 37% 33% 53% 43% 43% 40% 60% 39% 57% I get enough exercise 40% 44% 44% 44% 33% 43% 31% 49% 37% 46% 54% 27% 62% 37% 17% 24% 38% 38% 36% 29% 42% 55% 32% 40% 35% 42% 44% 47%
14 QA3. In general, how often do you visit/consult with each of the following for yourself? – WorldTotal 28% 10% 4% 6% 8% 5% 5% 6% 2% 21% 21% 9% 12% 11% 7% 7% 6% 4% 22% 31% 29% 31% 19% 13% 11% 9% 10% 19% 26% 32% 26% 28% 21% 18% 17% 20% 11% 11% 25% 26% 35% 54% 60% 62% 63% A primary care physician A dentist/dental surgeon An optometrist/ophthalmologist ("eye doctor") An obstetrician/gynecologist Any other type of medical specialist or healthcare professional A physical or occupational therapist An alternative medicine professional A mental health professional An audiologist (hearing specialist) ProviderVisits – Global Summary ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 89% 89% 75% 74% 65% 46% 40% 38% 37%
15 QA3. In general, how often do you visit/consult with each of the following for yourself? – A primary care physician (general practitioner, internist, family doctor, etc.). 28% 48% 40% 36% 34% 41% 37% 44% 28% 46% 43% 26% 29% 23% 22% 23% 16% 31% 15% 22% 27% 20% 24% 18% 12% 17% 19% 15% 21% 26% 26% 21% 17% 24% 25% 19% 19% 20% 22% 23% 20% 24% 30% 23% 20% 18% 18% 27% 21% 17% 22% 14% 20% 16% 15% 7% 22% 15% 17% 21% 26% 18% 19% 18% 28% 17% 16% 23% 26% 30% 23% 19% 31% 22% 27% 24% 24% 26% 20% 24% 29% 22% 24% 14% 19% 9% 15% 20% 19% 13% 14% 14% 19% 11% 11% 19% 16% 14% 15% 24% 21% 18% 27% 15% 15% 24% 21% 30% 25% 27% 24% 23% 11% 2% 2% 3% 5% 5% 5% 5% 7% 7% 9% 9% 10% 10% 10% 11% 11% 12% 12% 12% 13% 13% 14% 14% 14% 18% 19% 41% World Belgium Poland Serbia Hungary Spain Germany Italy Canada France Australia Mexico Argentina United States India South Africa Brazil Turkey Russia Saudi Arabia South Korea Chile Great Britain Sweden China Malaysia Peru Japan ProviderVisits – Primary Care Physician ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 89% 98% 98% 97% 95% 95% 95% 95% 93% 93% 91% 91% 91% 91% 90% 89% 89% 89% 88% 88% 88% 87% 86% 86% 86% 82% 81% 59%
16 QA3. In general, how often do you visit/consult with each of the following for yourself? – An obstetrician/gynecologist. 6% 5% 8% 14% 4% 7% 9% 15% 8% 4% 9% 16% 3% 2% 8% 3% 3% 10% 3% 3% 4% 6% 2% 2% 2% 3% 2% 6% 12% 23% 23% 19% 26% 8% 14% 13% 17% 3% 16% 19% 8% 9% 17% 6% 13% 17% 4% 15% 7% 9% 5% 3% 4% 9% 4% 2% 31% 40% 37% 43% 49% 47% 44% 35% 41% 24% 42% 25% 37% 39% 32% 39% 25% 24% 40% 23% 40% 26% 25% 11% 12% 11% 8% 8% 26% 27% 27% 17% 14% 26% 20% 22% 18% 53% 17% 22% 34% 30% 23% 31% 37% 25% 29% 31% 19% 27% 33% 30% 26% 19% 24% 15% 26% 6% 6% 7% 7% 13% 13% 14% 15% 16% 17% 18% 18% 19% 20% 21% 22% 24% 25% 28% 30% 32% 36% 54% 57% 58% 62% 68% World Russia Serbia Argentina Germany Hungary Chile Poland Brazil Sweden Peru Saudi Arabia Italy Spain Mexico France China India Belgium Turkey United States South Korea South Africa Canada Australia Malaysia Great Britain Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 74% 94% 94% 93% 93% 87% 87% 86% 85% 84% 83% 82% 82% 81% 80% 79% 78% 76% 75% 72% 70% 68% 64% 46% 43% 42% 39% 32% ProviderVisits – Obstetrician/ Gynecologist (among women) Base: 10,254 online adult females aged 16-64 across 27 countries April 20 – May 4, 2018
17 QA3. In general, how often do you visit/consult with each of the following for yourself? – An alternative medicine professional (e.g., acupuncturist, osteopath, chiropractor, traditional Chinese medicine. 5% 10% 10% 9% 5% 4% 6% 7% 4% 5% 9% 6% 5% 6% 3% 4% 10% 9% 3% 2% 5% 2% 2% 2% 5% 3% 1% 5% 7% 16% 15% 16% 10% 10% 7% 9% 8% 9% 6% 7% 7% 6% 4% 4% 6% 6% 6% 5% 6% 3% 3% 5% 5% 4% 2% 2% 11% 24% 19% 16% 17% 15% 14% 15% 16% 14% 8% 13% 9% 11% 8% 8% 7% 6% 9% 10% 8% 7% 5% 8% 6% 7% 5% 5% 18% 31% 17% 18% 23% 24% 20% 15% 18% 17% 19% 16% 19% 17% 25% 22% 14% 16% 19% 18% 16% 20% 20% 13% 12% 13% 14% 7% 60% 21% 38% 42% 45% 47% 53% 55% 55% 55% 58% 59% 60% 60% 61% 62% 63% 64% 64% 64% 66% 68% 69% 72% 73% 73% 78% 82% World China Saudi Arabia India Peru Malaysia Mexico Brazil South Korea France Australia Argentina South Africa Chile Hungary Germany United States Canada Sweden Turkey Belgium Russia Poland Italy Great Britain Spain Serbia Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 40% 79% 62% 59% 55% 53% 47% 45% 45% 45% 43% 41% 40% 40% 39% 38% 37% 37% 37% 36% 34% 32% 31% 28% 27% 27% 22% 18% ProviderVisits – Alternative Medicine Professional Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
18 QA3. In general, how often do you visit/consult with each of the following for yourself? – A mental health professional (e.g., psychiatrist, psychologist) 6% 6% 2% 9% 11% 12% 7% 8% 8% 3% 6% 10% 9% 7% 11% 2% 3% 9% 4% 4% 8% 9% 6% 5% 2% 3% 6% 7% 6% 9% 8% 12% 10% 6% 13% 6% 9% 3% 5% 6% 4% 4% 7% 9% 3% 4% 6% 4% 2% 4% 5% 4% 4% 3% 3% 2% 9% 16% 16% 15% 13% 13% 12% 10% 9% 13% 12% 7% 7% 6% 7% 11% 7% 5% 6% 7% 4% 6% 7% 7% 11% 7% 5% 3% 17% 27% 26% 17% 15% 19% 16% 22% 21% 23% 19% 18% 17% 19% 11% 13% 24% 17% 18% 17% 18% 12% 14% 13% 12% 12% 11% 5% 62% 43% 47% 47% 50% 51% 52% 53% 54% 57% 58% 60% 63% 63% 64% 64% 65% 66% 67% 68% 69% 69% 69% 71% 72% 75% 76% 83% World Peru China Saudi Arabia Brazil Argentina India Chile Turkey Russia Mexico Sweden Australia Poland United States Malaysia Serbia Canada South Africa Hungary Belgium Germany Great Britain Spain South Korea Italy France Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 38% 57% 53% 53% 50% 49% 48% 47% 46% 43% 42% 40% 37% 37% 36% 36% 36% 34% 33% 32% 31% 31% 31% 29% 28% 25% 24% 17% ProviderVisits – Mental Health Professional Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
19 QA3. In general, how often do you visit/consult with each of the following for yourself? – A dentist/dental surgeon. 10% 6% 8% 18% 6% 6% 18% 9% 6% 18% 19% 14% 9% 8% 10% 20% 6% 10% 8% 5% 10% 4% 7% 12% 6% 11% 9% 18% 21% 24% 41% 20% 19% 16% 20% 15% 16% 20% 26% 20% 21% 41% 29% 19% 18% 23% 20% 23% 38% 15% 15% 13% 16% 17% 19% 9% 31% 53% 37% 30% 36% 42% 29% 38% 40% 29% 28% 26% 32% 25% 27% 28% 33% 33% 31% 29% 18% 34% 36% 29% 29% 28% 28% 13% 26% 13% 10% 28% 34% 30% 26% 31% 29% 26% 18% 31% 28% 17% 24% 22% 32% 22% 29% 30% 20% 33% 28% 32% 34% 29% 26% 28% 11% 4% 5% 5% 5% 6% 7% 7% 8% 9% 9% 9% 9% 10% 10% 11% 11% 11% 12% 13% 14% 14% 14% 15% 16% 16% 18% 32% World Belgium Germany Serbia Russia Sweden Poland Hungary France Brazil Saudi Arabia Turkey Italy Great Britain Canada Argentina China Peru South Korea Australia United States South Africa Spain Chile Malaysia Mexico India Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 89% 96% 95% 95% 95% 94% 93% 93% 92% 91% 91% 91% 91% 90% 90% 89% 89% 89% 88% 87% 87% 86% 86% 85% 84% 84% 82% 68% ProviderVisits – Dentist/ Dental Surgeon Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
20 QA3. In general, how often do you visit/consult with each of the following for yourself? – An optometrist/ophthalmologist (“eye doctor”) 4% 4% 2% 12% 2% 4% 5% 10% 6% 6% 2% 6% 4% 5% 2% 7% 3% 1% 3% 4% 3% 3% 2% 2% 4% 2% 2% 5% 9% 8% 6% 20% 8% 9% 14% 21% 12% 13% 5% 15% 8% 10% 7% 9% 8% 2% 3% 9% 8% 9% 7% 6% 11% 10% 6% 5% 29% 36% 30% 33% 34% 26% 30% 29% 34% 35% 29% 33% 28% 39% 30% 30% 34% 29% 26% 30% 33% 28% 30% 32% 27% 22% 16% 8% 32% 40% 48% 19% 40% 44% 33% 21% 29% 26% 44% 26% 37% 24% 38% 29% 30% 42% 43% 31% 29% 33% 34% 32% 27% 26% 32% 20% 25% 13% 15% 16% 16% 17% 18% 19% 19% 19% 20% 21% 22% 23% 24% 25% 26% 26% 26% 26% 26% 27% 28% 28% 31% 41% 44% 62% World Russia Canada Saudi Arabia Hungary Poland China India Brazil Argentina France Peru Germany United States South Africa South Korea Chile Belgium Serbia Turkey Australia Great Britain Spain Italy Mexico Malaysia Sweden Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 75% 87% 85% 84% 84% 83% 83% 82% 81% 81% 80% 79% 78% 77% 76% 75% 74% 74% 74% 74% 74% 73% 72% 72% 69% 59% 56% 38% ProviderVisits – Optometrist/ Ophtalmologist Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
21 QA3. In general, how often do you visit/consult with each of the following for yourself? – An audiologist (hearing specialist) 2% 5% 8% 2% 7% 2% 5% 2% 2% 0% 2% 3% 1% 2% 2% 1% 1% 2% 1% 4% 3% 2% 2% 2% 0% 1% 1% 1% 4% 4% 12% 9% 12% 6% 8% 3% 2% 1% 7% 2% 4% 6% 4% 4% 2% 3% 3% 5% 4% 2% 3% 4% 1% 2% 2% 2% 10% 14% 22% 18% 14% 16% 13% 12% 14% 9% 14% 10% 9% 9% 9% 13% 12% 9% 11% 8% 7% 6% 6% 6% 6% 5% 4% 3% 20% 23% 23% 30% 17% 27% 22% 32% 27% 34% 17% 23% 24% 19% 23% 17% 19% 19% 19% 14% 16% 18% 16% 14% 19% 16% 12% 5% 63% 54% 36% 41% 49% 50% 51% 52% 56% 56% 61% 62% 62% 63% 64% 65% 66% 67% 67% 69% 71% 72% 73% 74% 75% 76% 82% 89% World Argentina Saudi Arabia China India Peru Brazil Hungary Russia Serbia Malaysia Chile Poland Mexico Turkey South Korea Spain Australia Italy United States South Africa Canada Sweden Great Britain Belgium France Germany Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 37% 46% 64% 59% 51% 50% 49% 48% 45% 44% 39% 38% 38% 37% 37% 35% 34% 33% 33% 32% 29% 28% 27% 26% 26% 24% 18% 11% ProviderVisits – Audiologist/ Hearing Specialist Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
22 QA3. In general, how often do you visit/consult with each of the following for yourself? – A physical or occupational therapist 5% 2% 4% 9% 10% 6% 4% 1% 4% 9% 8% 7% 4% 9% 3% 6% 7% 4% 3% 5% 5% 5% 3% 5% 5% 3% 1% 2% 7% 5% 14% 17% 16% 12% 11% 5% 4% 5% 8% 8% 5% 5% 9% 6% 5% 7% 5% 5% 4% 5% 3% 6% 6% 4% 2% 1% 13% 51% 23% 23% 19% 21% 17% 12% 17% 9% 11% 13% 12% 9% 14% 13% 5% 8% 12% 10% 6% 8% 10% 8% 8% 9% 4% 4% 21% 17% 28% 20% 21% 21% 22% 35% 27% 29% 22% 20% 26% 23% 19% 19% 26% 22% 21% 21% 22% 19% 20% 17% 16% 16% 8% 5% 54% 25% 30% 31% 34% 40% 46% 47% 48% 49% 51% 52% 53% 54% 55% 57% 58% 59% 59% 60% 63% 63% 64% 64% 64% 69% 85% 89% World Hungary China Saudi Arabia India South Korea Peru Serbia Russia Sweden Spain Brazil Turkey Germany Malaysia Argentina Belgium Poland Italy Mexico Canada Australia South Africa Great Britain United States Chile France Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 46% 75% 70% 69% 66% 60% 54% 53% 52% 52% 50% 48% 47% 46% 45% 43% 43% 41% 41% 41% 37% 37% 36% 36% 36% 31% 15% 11% ProviderVisits – Physical/Occupational Therapist Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
23 QA3. In general, how often do you visit/consult with each of the following for yourself? – Any other type of medical specialist (e.g., dermatologist, neurologist, oncologist, etc.) or healthcare professional 8% 13% 8% 8% 12% 15% 6% 9% 10% 13% 7% 8% 10% 8% 5% 8% 7% 4% 4% 6% 6% 7% 4% 7% 5% 6% 5% 9% 11% 16% 10% 10% 18% 21% 14% 15% 12% 14% 6% 16% 17% 7% 12% 10% 12% 7% 7% 7% 9% 9% 6% 13% 7% 8% 7% 3% 19% 21% 23% 32% 23% 25% 28% 22% 26% 23% 17% 22% 19% 20% 19% 25% 20% 21% 17% 12% 18% 18% 14% 13% 13% 11% 11% 7% 28% 37% 45% 36% 31% 20% 31% 30% 28% 22% 42% 24% 24% 30% 29% 21% 25% 32% 33% 32% 24% 22% 31% 19% 26% 24% 17% 12% 35% 14% 15% 15% 17% 20% 20% 24% 24% 29% 29% 30% 30% 34% 35% 36% 36% 37% 39% 43% 43% 43% 45% 48% 49% 51% 61% 70% World Poland Hungary Russia Turkey Saudi Arabia China Germany Peru Argentina Serbia Brazil India Belgium Chile South Korea Spain Italy France Sweden Malaysia Mexico South Africa United States Australia Canada Great Britain Japan Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 65% 87% 85% 85% 83% 80% 80% 76% 76% 72% 71% 70% 70% 66% 65% 64% 64% 63% 61% 57% 57% 57% 56% 52% 51% 49% 39% 30% ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften NeverProviderVisits – Other Type of Specialist
24 34% 57% 43% 42% 41% 40% 39% 39% 36% 36% 35% 35% 34% 34% 33% 33% 33% 31% 30% 30% 29% 29% 29% 29% 26% 26% 23% 23% 22% World Russia Hungary Sweden Canada Germany Poland Serbia United States India Australia Chile South Korea South Africa Turkey Great Britain China Malaysia Peru Spain France Belgium Argentina Brazil Saudi Arabia Colombia Mexico Japan Italy QB13. Do you have a long- standing condition, illness or health condition that limits you in some way? By long-standing, we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time. Yes Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Prevalence of Long- Standing Conditions
25 QB6. Now, thinking personally, to what extent do you agree or disagree with the following statement? – I frequently give blood to help others. 29% 58% 54% 52% 40% 40% 40% 38% 36% 35% 31% 30% 30% 30% 29% 28% 23% 23% 23% 20% 20% 19% 18% 18% 17% 17% 16% 16% 11% 28% 30% 27% 28% 38% 37% 30% 33% 21% 36% 24% 30% 24% 31% 30% 25% 32% 24% 29% 27% 36% 31% 23% 34% 16% 23% 18% 24% 23% 43% 12% 19% 20% 22% 23% 30% 29% 43% 30% 46% 40% 47% 39% 41% 47% 45% 53% 49% 53% 44% 50% 59% 49% 66% 61% 66% 61% 67% World Saudi Arabia Turkey India China Malaysia Colombia Argentina Serbia Peru South Africa Chile Brazil Spain Mexico Hungary Italy United States France Australia Belgium Poland Great Britain South Korea Sweden Germany Russia Canada Japan Frequency of Blood Donation Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) -14 +46 +35 +32 +18 +17 +10 +9 -7 +5 -15 -10 -17 -9 -12 -19 -22 -30 -26 -33 -24 -31 -41 -31 -49 -44 -50 -45 -56
26 QB6. Now, thinking about you personally, to what extent do you agree or disagree with the following statement? – In case of sudden death, I would allow my organs to be removed in order to help others in need. 61% 75% 74% 72% 72% 72% 71% 70% 70% 69% 68% 68% 67% 66% 66% 66% 65% 63% 63% 62% 57% 56% 55% 53% 50% 44% 39% 33% 30% 23% 12% 15% 17% 20% 17% 20% 17% 15% 17% 20% 20% 20% 17% 19% 24% 20% 22% 19% 27% 24% 21% 32% 22% 31% 26% 40% 44% 32% 16% 12% 11% 11% 8% 12% 10% 13% 15% 14% 12% 12% 14% 17% 15% 10% 15% 16% 18% 11% 18% 23% 13% 26% 20% 30% 22% 24% 38% World Colombia India Turkey Spain Mexico Poland Brazil Chile Canada Sweden Australia Great Britain Argentina Hungary Italy United States Peru Serbia China France South Africa Belgium Germany Malaysia Saudi Arabia South Korea Japan Russia Willingness to Donate Organs Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +45 +63 +63 +61 +64 +60 +61 +57 +55 +55 +56 +56 +53 +49 +51 +56 +50 +47 +45 +51 +39 +33 +42 +27 +30 +14 +17 +9 -8
27 52% 33% 27% 25% 23% 22% 18% 17% 15% 7% 7% 3% 1% Cancer Obesity Mental health Stress Drug abuse Diabetes Alcohol abuse Heart disease Smoking Dementia Sexually transmitted diseases (STD) Hospital superbugs Other [ISSUE] is a top three health problem in my country QB1.Thinking generally, which of the following, if any, do you see as the biggest health problems facing people in your country today? Public Health Concerns – Globally Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
28 Base: 20,794 online adults aged 16-64 across 28 countries March 23 – April 6, 2018 Top 3 Issues in each country W O R L D A R G A U S B E L B R A C A N C H L C H N C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A Cancer 1 2 3 1 1 1 2 1 2 1 2 1 1 2 1 1 3 3 3 1 1 1 3 1 2 1 3 1 2 Obesity 2 2 3 3 3 1 3 2 1 3 1 1 2 2 2 2 3 Mental health 3 1 2 2 3 2 1 2 1 1 Stress 3 2 3 3 2 2 2 2 3 3 2 Drug abuse 1 2 3 1 1 3 Diabetes 1 2 2 3 1 Alcohol abuse 3 3 2 3 Heart disease 3 3 2 Smoking 3 Dementia 3 Sexually transmitted diseases (STD) Hospital superbugs Other QB1.Thinking generally, which of the following, if any, do you see as the biggest health problems facing people in your country today? Top 3 Public Health Concerns per Country
© 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 29 Do citizens feel like their healthcare system works to keep them healthy? IPSOS GLOBAL ADVISOR EvaluatingThe Healthcare System © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
30 45% 73% 72% 71% 64% 63% 62% 58% 58% 56% 55% 55% 54% 51% 50% 46% 46% 39% 34% 33% 30% 26% 25% 20% 20% 18% 18% 16% 14% 33% 18% 20% 22% 25% 22% 26% 29% 28% 31% 31% 31% 29% 30% 43% 29% 39% 49% 58% 38% 31% 37% 31% 39% 39% 25% 36% 39% 42% 23% 9% 9% 7% 11% 15% 12% 13% 15% 13% 14% 15% 18% 19% 7% 25% 16% 12% 8% 29% 39% 37% 44% 42% 41% 57% 47% 45% 45% World Great Britain Malaysia Australia Belgium United States Canada Spain Argentina Germany France India Saudi Arabia Sweden South Korea South Africa Turkey China Japan Italy Chile Mexico Colombia Hungary Peru Brazil Serbia Russia Poland QB2. How would you rate the quality of healthcare that you and your family have access to in your country? – By healthcare we include doctors, specialist physicians such as surgeons, hospitals, tests for diagnosis and drugs to treat various ailments. Quality Rating of Locally Accessible Healthcare Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Good Neither good nor poor Poor
31 QB4.To what extent do you agree with the following statement? – Waiting times to get an appointment with doctors are too long in my country. 60% 91% 78% 77% 77% 75% 74% 74% 73% 70% 70% 66% 65% 64% 62% 62% 61% 59% 55% 54% 54% 53% 51% 50% 47% 43% 41% 38% 38% 24% 5% 13% 11% 12% 13% 12% 15% 15% 21% 22% 20% 25% 24% 25% 27% 25% 27% 29% 31% 23% 29% 17% 28% 41% 33% 34% 35% 43% 16% 4% 9% 11% 11% 12% 14% 11% 12% 9% 8% 14% 10% 12% 13% 12% 14% 14% 16% 15% 23% 18% 33% 22% 12% 24% 25% 26% 20% World Serbia Hungary Chile Poland Peru Colombia Mexico Brazil Spain Italy Russia Germany Argentina Canada Great Britain Malaysia Sweden India China South Africa France Turkey Saudi Arabia Japan Australia United States South Korea Belgium Opinion on Healthcare System –WaitTimesToo Long Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +44 +87 +69 +66 +66 +63 +60 +63 +61 +61 +62 +52 +55 +52 +49 +50 +47 +45 +39 +39 +31 +35 +18 +28 +35 +19 +16 +12 +18
32 QB4.To what extent do you agree or disagree with the following statement? – Many people in my country cannot afford good healthcare. 58% 83% 82% 81% 78% 77% 77% 75% 75% 75% 74% 73% 72% 70% 63% 60% 57% 56% 54% 52% 51% 46% 44% 40% 32% 30% 28% 27% 25% 23% 8% 9% 8% 10% 14% 9% 16% 11% 14% 15% 15% 18% 16% 26% 28% 15% 27% 32% 27% 25% 33% 43% 33% 42% 30% 42% 35% 35% 19% 8% 9% 11% 12% 9% 14% 9% 14% 12% 12% 12% 10% 14% 11% 13% 28% 17% 14% 21% 24% 21% 14% 27% 27% 40% 30% 38% 40% World South Africa Serbia Chile Colombia Hungary Peru United States Mexico Russia Brazil Poland India Argentina China France Turkey Saudi Arabia Italy Spain Malaysia Australia Japan Germany Belgium Great Britain South Korea Canada Sweden Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +39 +75 +73 +70 +66 +68 +63 +66 +61 +63 +62 +61 +62 +56 +52 +47 +29 +39 +40 +31 +27 +25 +30 +13 +5 -10 -2 -11 -15 Opinion on Healthcare System – Quality HealthcareUnaffordable for Many People
33 QB4.To what extent do you agree or disagree with the following statement. – The healthcare system in my country is overstretched. 55% 85% 80% 74% 70% 70% 70% 69% 67% 66% 64% 60% 60% 60% 57% 57% 55% 52% 48% 46% 46% 43% 42% 41% 39% 33% 32% 24% 15% 30% 11% 14% 20% 22% 20% 24% 18% 26% 18% 26% 27% 24% 33% 28% 31% 32% 36% 39% 18% 39% 37% 33% 38% 39% 53% 31% 51% 62% 15% 4% 6% 7% 8% 11% 7% 13% 8% 16% 10% 13% 16% 8% 15% 12% 13% 12% 13% 36% 15% 20% 25% 22% 22% 14% 37% 25% 23% World Great Britain Hungary Sweden Spain Chile France Colombia Canada Brazil Italy Argentina Peru Australia Mexico South Africa Germany Russia United States Turkey India China Malaysia Saudi Arabia Serbia Belgium Poland South Korea Japan Opinion on Healthcare System – Overstretched Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +40 +81 +74 +67 +62 +59 +63 +56 +59 +50 +54 +47 +44 +52 +42 +45 +42 +40 +35 +10 +31 +23 +17 +19 +17 +19 -5 -1 -8
34 QB4.To what extent do you agree or disagree with the following statement? – I am concerned that my personal data will be made available to third parties (government, private companies) without my consent. 50% 67% 65% 63% 62% 62% 59% 59% 59% 57% 56% 56% 54% 54% 53% 52% 48% 47% 46% 44% 43% 43% 41% 41% 39% 34% 32% 31% 31% 30% 18% 20% 16% 21% 26% 25% 26% 23% 29% 26% 33% 29% 29% 29% 27% 29% 27% 33% 33% 34% 31% 37% 34% 34% 40% 43% 31% 53% 20% 15% 15% 21% 17% 12% 16% 15% 18% 14% 18% 12% 17% 17% 18% 21% 23% 26% 20% 23% 23% 27% 23% 26% 28% 26% 26% 38% 16% World Mexico Peru Turkey Chile China Colombia Malaysia Russia Spain India South Korea United States Brazil South Africa Argentina Serbia Poland Saudi Arabia Australia Germany Hungary France Great Britain Canada Italy Belgium Sweden Japan Opinion on Healthcare System – Concerned about Personal Data Security Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +30 +52 +50 +42 +45 +50 +43 +44 +41 +43 +38 +44 +37 +37 +35 +31 +25 +21 +26 +21 +20 +16 +18 +15 +11 +8 +6 -7 +15
35 QB4.To what extent do you agree or disagree with the following statements? – I find it easy to get an appointment with doctors in my local area. 41% 64% 63% 61% 59% 58% 55% 53% 52% 48% 45% 43% 41% 40% 37% 37% 36% 35% 35% 35% 34% 32% 31% 30% 27% 27% 26% 24% 23% 27% 20% 23% 25% 15% 26% 32% 30% 20% 31% 39% 26% 31% 25% 21% 27% 27% 23% 17% 36% 31% 32% 20% 20% 53% 35% 23% 20% 27% 32% 16% 13% 15% 26% 16% 14% 17% 28% 21% 16% 31% 29% 35% 42% 37% 37% 42% 49% 30% 35% 36% 49% 50% 20% 38% 51% 56% 50% World Spain Australia India Turkey United States South Korea Malaysia South Africa Saudi Arabia Belgium Canada Argentina Great Britain Chile Mexico France Russia Serbia China Sweden Germany Colombia Poland Japan Italy Peru Brazil Hungary Opinion on Healthcare System – Easy to Get an Appointment Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 9% 48% 50% 46% 33% 42% 41% 36% 24% 27% 29% 12% 12% 5% -5% 0% -1% -7% -14% 5% -1% -4% -18% -20% 7% -11% -25% -32% -27% Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree)
36 QB4.To what extent do you agree or disagree with the following statement? – I trust the healthcare system in my country to provide me with the best treatment. 41% 64% 63% 63% 61% 56% 54% 51% 50% 48% 47% 46% 46% 45% 43% 43% 37% 37% 36% 36% 34% 31% 26% 24% 24% 22% 20% 13% 13% 31% 26% 24% 25% 28% 28% 37% 29% 32% 28% 34% 32% 37% 35% 30% 26% 27% 52% 47% 41% 26% 33% 26% 21% 28% 38% 23% 25% 24% 28% 10% 13% 12% 12% 16% 9% 20% 18% 24% 19% 21% 17% 21% 27% 31% 37% 12% 17% 23% 40% 37% 49% 55% 48% 40% 57% 62% 63% World Spain Great Britain Malaysia Australia Canada Belgium India France Sweden Argentina Saudi Arabia China Germany United States Turkey South Africa Japan South Korea Italy Chile Mexico Colombia Serbia Peru Poland Brazil Russia Hungary Opinion on Healthcare System –Trust It to Provide BestTreatment Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +13 +54 +50 +51 +49 +40 +45 +31 +32 +24 +28 +25 +29 +24 +16 +12 0 +25 +19 +13 -6 -6 -23 -31 -24 -18 -37 -49 -50
37 QB4.To what extent do you agree or disagree with the following statement? – The healthcare system in my country provides the same standard of care to everyone. 32% 57% 54% 52% 50% 47% 43% 41% 40% 40% 35% 34% 34% 33% 30% 28% 26% 24% 24% 24% 23% 20% 19% 19% 18% 17% 17% 17% 13% 28% 27% 23% 27% 29% 28% 32% 31% 25% 30% 24% 30% 45% 44% 30% 35% 50% 26% 28% 28% 27% 13% 23% 18% 17% 19% 19% 25% 19% 40% 16% 23% 20% 21% 25% 25% 28% 35% 30% 41% 36% 21% 22% 40% 38% 24% 50% 48% 48% 50% 68% 58% 63% 66% 64% 64% 59% 68% World Malaysia Great Britain Spain Canada Australia China Saudi Arabia India Sweden Turkey Argentina Belgium South Korea France Italy Japan United States Russia Mexico Germany Serbia Peru Chile Brazil South Africa Colombia Poland Hungary Opinion on Healthcare System – Same Standard of Care for Everyone Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) -8 +41 +31 +32 +29 +22 +18 +13 +5 +10 -6 -2 +13 +11 -10 -10 +2 -26 -24 -24 -27 -48 -39 -44 -48 -47 -47 -42 -55
38 QB4.To what extent do you agree or disagree with the statement. Vaccinating against serious infectious diseases should be compulsory. 66% 81% 80% 80% 78% 77% 76% 75% 74% 74% 74% 73% 71% 70% 69% 66% 65% 64% 63% 62% 62% 60% 60% 59% 58% 53% 53% 51% 41% 23% 13% 11% 11% 15% 13% 17% 13% 20% 14% 19% 14% 22% 21% 19% 24% 25% 25% 26% 24% 25% 29% 29% 26% 27% 34% 36% 35% 49% 11% 7% 9% 10% 8% 10% 7% 12% 6% 13% 8% 13% 7% 8% 12% 10% 10% 11% 12% 14% 13% 12% 11% 16% 15% 13% 11% 15% 10% World Turkey Colombia Serbia South Africa Argentina Malaysia Peru Spain Mexico India Chile South Korea Australia Brazil Hungary Great Britain Saudi Arabia Italy Poland Germany China Sweden Russia Canada United States Belgium France Japan Opinion on Healthcare System – Support for CompulsoryVaccinations Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +55 +74 +71 +70 +70 +67 +69 +63 +68 +61 +66 +60 +64 +62 +57 +56 +55 +53 +51 +48 +49 +48 +49 +43 +43 +40 +42 +36 +31
39 Opinion on Healthcare System – Agree Summary (% agree) QB4. To what extent do you agree with the following statements? (% agree) W O R L D A R G A U S B E L B R A C A N C H L C H N C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A Vaccinating against serious infectious diseases should be compulsory 67% 77% 70% 53% 69% 58% 73% 60% 80% 51% 65% 62% 66% 74% 63% 41% 71% 74% 76% 75% 62% 59% 64% 80% 78% 74% 60% 81% 53% Waiting times to get an appointment with doctors are too long in my country 62% 64% 43% 38% 73% 62% 77% 54% 74% 53% 62% 65% 78% 55% 70% 47% 38% 74% 61% 75% 77% 66% 50% 91% 54% 70% 59% 51% 41% Many people in my country cannot afford good healthcare 59% 70% 46% 32% 74% 27% 81% 63% 78% 60% 30% 40% 77% 72% 54% 44% 28% 75% 51% 77% 73% 75% 56% 82% 83% 52% 25% 57% 75% The healthcare system in my country is overstretched 54% 60% 60% 33% 66% 67% 70% 43% 69% 70% 85% 55% 80% 46% 64% 15% 24% 57% 42% 60% 32% 52% 41% 39% 57% 70% 74% 46% 48% I am concerned that my personal data will be made available to third parties (government, private companies) without my consent 50% 52% 44% 32% 54% 39% 62% 62% 59% 41% 41% 43% 43% 56% 34% 31% 56% 67% 59% 65% 47% 59% 46% 48% 53% 57% 31% 63% 54% In my country, information about how to look after my health is readily available when I need it 50% 47% 68% 49% 25% 65% 46% 51% 35% 48% 73% 62% 35% 50% 31% 39% 56% 43% 64% 32% 41% 49% 48% 42% 49% 59% 61% 64% 66% In my country, information about healthcare services is readily available when I need it 47% 46% 67% 50% 22% 62% 40% 53% 27% 45% 69% 57% 33% 50% 28% 37% 54% 37% 63% 25% 34% 44% 44% 36% 47% 58% 58% 66% 61% I find it easy to get an appointment with doctors in my local area 41% 41% 63% 45% 24% 43% 37% 35% 31% 36% 40% 32% 23% 61% 27% 27% 55% 37% 53% 26% 30% 35% 48% 35% 52% 64% 34% 59% 58% I trust the healthcare system in my country to provide me with the best treatment 40% 47% 61% 54% 20% 56% 34% 46% 26% 50% 63% 45% 13% 51% 36% 37% 36% 31% 63% 24% 22% 13% 46% 24% 37% 64% 48% 43% 43% The healthcare system in my country provides the same standard of care to everyone 31% 34% 47% 34% 18% 50% 19% 43% 17% 30% 54% 23% 13% 40% 28% 26% 33% 24% 57% 19% 17% 24% 41% 20% 17% 52% 40% 35% 24% Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
40 QB5. Overall, which of the following, if any, do you see as the biggest problems facing the healthcare system in your country? 40% 36% 32% 26% 21% 20% 20% 19% 8% 8% 8% 3% Access to treatment/long waiting times Not enough staff Cost of accessing treatment Bureaucracy Lack of investment in preventative health Poor quality treatment Ageing population Lack of investment Lack of choice Low standards of cleanliness Poor safety Other Problems with Own Healthcare System – Globally [ISSUE] is a top three problem facing my country’s healthcare system Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
41 Problems with Own Healthcare System – Summary Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 QB5. Overall, which of the following, if any, do you see as the biggest problems facing the healthcare system in your country? W O R L D A R G A U S B E L B R A C A N C H L C H N C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A Access to treatment/long waiting times 41% 35% 37% 26% 35% 49% 64% 26% 59% 29% 32% 37% 65% 22% 59% 20% 26% 48% 43% 46% 70% 35% 21% 68% 41% 52% 52% 38% 22% Not enough staff 36% 25% 37% 38% 23% 54% 39% 23% 17% 67% 54% 61% 63% 17% 38% 33% 27% 20% 34% 21% 23% 30% 15% 37% 41% 49% 68% 36% 14% Cost of accessing treatment 32% 35% 38% 27% 18% 10% 46% 32% 37% 34% 8% 19% 18% 44% 28% 44% 32% 26% 49% 29% 34% 56% 32% 36% 39% 15% 11% 32% 64% Bureaucracy 26% 39% 19% 20% 26% 21% 36% 24% 40% 20% 26% 32% 19% 17% 33% 7% 21% 46% 17% 38% 32% 40% 17% 25% 14% 23% 28% 23% 33% Lack of investment in preventative health 21% 38% 18% 14% 38% 17% 20% 25% 35% 11% 19% 18% 22% 21% 20% 12% 18% 29% 13% 38% 21% 8% 16% 21% 21% 31% 9% 17% 16% Poor quality treatment 21% 9% 7% 7% 32% 7% 16% 20% 27% 6% 6% 12% 20% 35% 17% 5% 8% 29% 26% 26% 33% 59% 25% 39% 43% 5% 11% 36% 16% Ageing population 20% 4% 37% 28% 4% 38% 9% 46% 2% 28% 37% 29% 16% 16% 16% 52% 43% 3% 12% 2% 22% 8% 15% 9% 5% 22% 19% 16% 16% Lack of investment 19% 49% 13% 13% 47% 10% 18% 11% 32% 17% 42% 15% 12% 15% 23% 6% 8% 30% 10% 36% 7% 14% 12% 17% 13% 41% 7% 14% 5% Low standards of cleanliness 8% 9% 4% 3% 9% 3% 2% 6% 4% 4% 3% 8% 13% 30% 6% 2% 6% 7% 16% 7% 4% 5% 14% 10% 30% 3% 3% 12% 4% Lack of choice 8% 7% 6% 6% 6% 5% 8% 13% 9% 4% 3% 6% 7% 12% 5% 6% 11% 10% 10% 7% 9% 7% 17% 7% 5% 5% 5% 9% 14% Poor safety 8% 12% 4% 7% 11% 2% 4% 17% 7% 8% 2% 5% 4% 22% 6% 9% 10% 10% 12% 12% 4% 7% 14% 2% 10% 3% 5% 10% 4% Other 3% 3% 4% 6% 2% 4% 2% 0% 3% 3% 6% 3% 2% 1% 1% 1% 1% 2% 1% 2% 1% 2% 3% 3% 2% 2% 8% 2% 5%
© 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 42 Are patients satisfied with the way their healthcare system treats them? IPSOS GLOBAL ADVISOR Patient Experience © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
43 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – I was treated with dignity and respect throughout my treatment. 60% 76% 73% 73% 73% 72% 72% 69% 69% 68% 66% 65% 64% 64% 63% 63% 61% 58% 56% 56% 51% 49% 49% 48% 48% 48% 40% 38% 34% 28% 20% 13% 20% 22% 22% 22% 23% 18% 21% 21% 27% 29% 22% 28% 27% 30% 25% 31% 37% 36% 29% 23% 28% 31% 30% 36% 50% 56% 12% 4% 14% 7% 5% 6% 6% 8% 13% 11% 13% 8% 8% 15% 9% 10% 9% 17% 13% 8% 13% 22% 29% 24% 21% 23% 24% 12% 11% World United States Turkey Canada Great Britain Spain Australia Malaysia South Africa Argentina Chile Germany France Colombia India Sweden China Mexico Saudi Arabia Belgium Italy Russia Serbia Poland Peru Brazil Hungary South Korea Japan Most Recent Patient Experience –WasTreated with Dignity and Respect Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +48 +72 +59 +66 +68 +66 +66 +61 +56 +57 +53 +57 +56 +49 +54 +53 +52 +41 +43 +48 +38 +27 +20 +24 +27 +25 +16 +26 +23
44 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – The healthcare professionals treating me showed respect for my values, preferences and expressed needs. 55% 70% 70% 69% 69% 67% 65% 63% 62% 61% 59% 59% 59% 58% 58% 56% 55% 54% 53% 51% 51% 48% 47% 46% 45% 41% 40% 40% 31% 31% 25% 21% 12% 24% 25% 29% 28% 22% 28% 26% 24% 28% 30% 32% 35% 37% 30% 33% 24% 41% 39% 32% 31% 31% 33% 36% 46% 58% 14% 5% 9% 19% 7% 8% 6% 9% 16% 11% 15% 18% 13% 12% 11% 10% 8% 17% 14% 25% 8% 13% 21% 24% 24% 27% 24% 14% 11% World United States Malaysia Turkey Australia Canada Great Britain Spain South Africa India Chile Colombia Argentina Sweden Germany China France Mexico Saudi Arabia Serbia Belgium Italy Poland Brazil Peru Russia Hungary South Korea Japan Most Recent Patient Experience –Values, Preferences and Needs Were Respected Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +41 +65 +61 +50 +62 +59 +59 +54 +46 +50 +44 +41 +46 +46 +47 +46 +47 +37 +39 +26 +43 +35 +26 +22 +21 +14 +16 +26 +20
45 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – My safety was a priority. 52% 73% 68% 66% 66% 66% 65% 61% 60% 58% 57% 56% 55% 54% 53% 51% 49% 49% 48% 47% 47% 47% 46% 46% 37% 36% 35% 33% 32% 34% 18% 26% 26% 29% 28% 29% 19% 32% 25% 37% 32% 31% 38% 39% 32% 33% 30% 30% 46% 41% 33% 44% 42% 41% 38% 55% 37% 41% 14% 8% 6% 8% 5% 6% 6% 20% 9% 17% 6% 12% 13% 8% 9% 17% 18% 21% 22% 7% 13% 21% 10% 13% 23% 25% 10% 30% 27% World Malaysia China India Australia United States Canada Turkey Spain South Africa Great Britain Argentina Saudi Arabia France Germany Chile Mexico Peru Colombia Belgium Sweden Serbia South Korea Italy Hungary Poland Japan Brazil Russia Most Recent Patient Experience – SafetyWas a Priority Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +38 +65 +62 +58 +61 +60 +59 +41 +51 +41 +51 +44 +42 +46 +44 +34 +31 +28 +26 +40 +34 +26 +36 +33 +14 +11 +25 +3 +5
46 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – My care was personalized to reflect my needs and choices. 49% 64% 62% 62% 62% 59% 58% 58% 57% 56% 55% 53% 53% 52% 50% 49% 48% 46% 43% 42% 42% 40% 40% 39% 35% 34% 33% 30% 26% 34% 28% 29% 29% 27% 32% 19% 32% 31% 30% 26% 36% 25% 36% 34% 36% 31% 42% 28% 47% 31% 45% 32% 45% 31% 33% 55% 35% 34% 18% 7% 9% 9% 11% 9% 23% 10% 12% 14% 19% 11% 22% 12% 17% 15% 21% 12% 29% 12% 27% 15% 28% 16% 34% 33% 12% 35% 40% World Malaysia United States Australia India Canada Turkey Spain Germany Argentina South Africa China Mexico Great Britain Sweden Saudi Arabia Chile France Colombia Belgium Poland South Korea Peru Italy Russia Serbia Japan Brazil Hungary Most Recent Patient Experience – CareWas Personalized Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +31 +57 +53 +53 +51 +50 +35 +48 +45 +42 +36 +42 +31 +40 +33 +34 +27 +34 +14 +30 +15 +25 +12 +23 +1 +1 +21 -5 -14
47 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – I was provided with sufficient information on my treatment. 49% 64% 62% 62% 62% 59% 58% 58% 57% 56% 55% 53% 53% 52% 50% 49% 48% 46% 43% 42% 42% 40% 40% 39% 35% 34% 33% 30% 26% 34% 28% 29% 29% 27% 32% 19% 32% 31% 30% 26% 36% 25% 36% 34% 36% 31% 42% 28% 47% 31% 45% 32% 45% 31% 33% 55% 35% 34% 18% 7% 9% 9% 11% 9% 23% 10% 12% 14% 19% 11% 22% 12% 17% 15% 21% 12% 29% 12% 27% 15% 28% 16% 34% 33% 12% 35% 40% World Malaysia United States Australia India Canada Turkey Spain Germany Argentina South Africa China Mexico Great Britain Sweden Saudi Arabia Chile France Colombia Belgium Poland South Korea Peru Italy Russia Serbia Japan Brazil Hungary Most Recent Patient Experience – Received Sufficient Information Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +31 +57 +53 +53 +51 +50 +35 +48 +45 +42 +36 +42 +31 +40 +33 +34 +27 +34 +14 +30 +15 +25 +12 +23 +1 +1 +21 -5 -14
48 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – I had easy access to my medical information. 49% 68% 67% 65% 62% 59% 58% 55% 55% 54% 53% 51% 49% 49% 47% 46% 45% 44% 43% 42% 42% 41% 39% 38% 36% 36% 35% 35% 33% 33% 18% 25% 25% 25% 31% 31% 23% 33% 31% 30% 32% 30% 37% 38% 28% 40% 31% 39% 28% 38% 42% 47% 38% 33% 31% 40% 28% 53% 18% 15% 9% 10% 13% 10% 11% 22% 12% 16% 17% 16% 21% 14% 15% 26% 15% 24% 17% 30% 21% 17% 14% 24% 31% 33% 24% 37% 14% World Turkey United States Malaysia India Australia Spain South Africa China Argentina Saudi Arabia Canada Chile Sweden Great Britain Colombia South Korea Mexico France Russia Germany Italy Belgium Poland Brazil Peru Hungary Serbia Japan Most Recent Patient Experience – Had Easy Access to Medical Information Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +31 +53 +58 +55 +49 +49 +47 +33 +43 +38 +36 +35 +28 +35 +32 +20 +30 +20 +26 +12 +21 +24 +25 +14 +5 +3 +11 -2 +19
49 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – I had access to the best care I could have received. 45% 64% 62% 60% 59% 59% 59% 54% 53% 52% 52% 51% 48% 47% 46% 46% 43% 41% 38% 36% 36% 35% 35% 35% 34% 32% 30% 21% 17% 34% 27% 28% 27% 28% 30% 31% 21% 35% 38% 32% 32% 42% 38% 38% 23% 39% 50% 34% 36% 44% 30% 31% 49% 24% 34% 33% 34% 25% 22% 9% 10% 13% 13% 11% 11% 25% 13% 10% 16% 17% 10% 15% 16% 31% 18% 10% 28% 28% 20% 34% 34% 16% 41% 34% 38% 45% 58% World Australia Malaysia United States India Canada Great Britain South Africa Spain France Saudi Arabia Argentina Belgium China Germany Turkey Sweden Japan Chile Mexico Italy Colombia Poland South Korea Serbia Peru Brazil Hungary Russia Most Recent Patient Experience – Had Access to the Best Possible Care Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +23 +55 +52 +47 +46 +48 +48 +29 +40 +42 +36 +34 +38 +32 +30 +15 +25 +31 +10 +8 +16 +1 +1 +19 -7 -2 -8 -24 -41
50 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – During my treatment the healthcare professional showed me emotional support. 40% 65% 55% 54% 53% 50% 49% 47% 47% 46% 44% 44% 43% 41% 37% 37% 35% 35% 34% 33% 32% 31% 31% 30% 30% 28% 27% 26% 25% 36% 23% 33% 32% 32% 35% 36% 31% 39% 37% 35% 17% 37% 38% 42% 42% 32% 44% 33% 31% 52% 34% 33% 49% 27% 58% 34% 37% 35% 24% 12% 13% 14% 14% 15% 15% 22% 14% 17% 21% 39% 20% 21% 21% 21% 33% 21% 34% 37% 16% 35% 36% 22% 43% 14% 40% 37% 40% World Malaysia United States Australia India Canada Saudi Arabia South Africa Great Britain Spain Argentina Turkey China Sweden Italy Germany Colombia France Chile Russia Belgium Mexico Peru South Korea Serbia Japan Brazil Hungary Poland Most Recent Patient Experience – Received Emotional Support Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +16 +53 +42 +40 +39 +35 +34 +25 +33 +29 +23 +5 +23 +20 +16 +16 +2 +14 0 -4 +16 -4 -5 +8 -13 +14 -13 -11 -15
51 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – My care included the involvement of family and friends. 36% 69% 63% 60% 56% 48% 46% 45% 43% 43% 37% 36% 35% 33% 33% 33% 31% 30% 30% 30% 29% 29% 29% 28% 26% 25% 25% 24% 21% 35% 23% 21% 31% 33% 35% 25% 30% 31% 31% 52% 23% 43% 48% 38% 33% 31% 40% 37% 32% 33% 38% 34% 47% 39% 31% 35% 43% 28% 29% 8% 17% 9% 11% 17% 29% 25% 26% 26% 11% 41% 22% 18% 30% 35% 38% 31% 34% 39% 38% 33% 38% 26% 35% 44% 40% 33% 51% World India Serbia Malaysia China Saudi Arabia South Africa United States Australia Hungary Japan Turkey Italy Belgium Sweden Canada Mexico Spain Argentina Brazil Chile Great Britain Peru South Korea Germany Colombia Poland France Russia Most Recent Patient Experience – Care Involved Family and Friends Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +7 +61 +46 +51 +45 +31 +17 +20 +17 +17 +26 -5 +13 +15 +3 -2 -7 -1 -4 -9 -9 -4 -9 +2 -9 -19 -15 -9 -30
52 Most Recent Patient Experience – Agree Summary (% agree) Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 QB7. Please indicate the extent to which you agree with each one (% agree) W O R L D A R G A U S B E L B R A C A N C H I C H L C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A I was treated with dignity and respect throughout my treatment 60% 68% 72% 56% 48% 73% 61% 66% 64% 64% 73% 65% 40% 63% 51% 34% 38% 58% 69% 48% 48% 49% 56% 49% 69% 72% 63% 73% 76% The healthcare professionals treating me showed respect for my values, preferences and expressed needs 55% 59% 69% 51% 46% 67% 56% 59% 59% 55% 65% 58% 40% 61% 48% 31% 40% 54% 70% 45% 47% 41% 53% 51% 62% 63% 58% 69% 70% I was provided with sufficient information on my treatment 55% 58% 69% 51% 38% 65% 53% 55% 51% 55% 66% 59% 41% 62% 50% 42% 43% 46% 70% 42% 46% 43% 54% 47% 62% 62% 56% 66% 71% My safety was a priority 52% 56% 66% 47% 33% 65% 68% 51% 48% 54% 57% 53% 37% 66% 46% 35% 46% 49% 73% 49% 36% 32% 55% 47% 58% 60% 47% 61% 66% My care was personalized to reflect my needs and choices 49% 56% 62% 42% 30% 59% 53% 48% 43% 46% 52% 57% 26% 62% 39% 33% 40% 53% 64% 40% 42% 35% 49% 34% 55% 58% 50% 58% 62% I had easy access to my medical information 49% 54% 59% 39% 36% 51% 55% 49% 46% 43% 47% 42% 35% 62% 41% 33% 45% 44% 65% 36% 38% 42% 53% 35% 55% 58% 49% 68% 67% I had access to the best care I could have received 45% 51% 64% 48% 30% 59% 47% 38% 35% 52% 59% 46% 21% 59% 36% 41% 35% 36% 62% 32% 35% 17% 52% 34% 54% 53% 43% 46% 60% During my treatment the healthcare professional showed me emotional support 40% 44% 54% 32% 27% 50% 43% 34% 35% 35% 47% 37% 26% 53% 37% 28% 30% 31% 65% 31% 25% 33% 49% 30% 47% 46% 41% 44% 55% My care included the involvement of family and friends 36% 30% 43% 33% 30% 33% 56% 29% 25% 24% 29% 26% 43% 69% 35% 37% 28% 31% 60% 29% 25% 21% 48% 63% 46% 30% 33% 36% 45%
53 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – This doctor takes me seriously. 56% 71% 71% 69% 68% 67% 66% 64% 64% 63% 63% 62% 61% 57% 57% 56% 55% 55% 55% 54% 54% 52% 50% 46% 44% 43% 41% 40% 34% 29% 21% 21% 24% 22% 20% 25% 26% 28% 28% 19% 27% 28% 30% 36% 32% 28% 22% 32% 27% 29% 35% 30% 32% 32% 35% 44% 35% 52% 14% 8% 8% 7% 10% 14% 9% 10% 8% 9% 19% 11% 11% 13% 7% 12% 17% 23% 13% 18% 17% 13% 19% 22% 24% 23% 15% 25% 15% World Australia United States France Canada South Africa Germany Great Britain Malaysia Spain Turkey Argentina India Saudi Arabia Belgium China Chile Serbia Sweden Mexico Poland Italy Colombia Hungary Brazil Russia South Korea Peru Japan Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +42 +63 +63 +62 +58 +53 +57 +54 +56 +54 +44 +51 +50 +44 +50 +44 +38 +32 +42 +36 +37 +39 +31 +24 +20 +20 +26 +15 +19 Most Recent Experience with Provider –WasTaken Seriously
54 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. –This doctor accepts me the way I am. 55% 72% 71% 68% 67% 66% 65% 65% 64% 62% 60% 59% 59% 57% 57% 56% 55% 53% 53% 51% 50% 49% 45% 45% 43% 42% 41% 34% 24% 33% 23% 23% 25% 26% 26% 23% 24% 21% 30% 24% 32% 34% 36% 34% 32% 33% 33% 33% 33% 33% 41% 42% 37% 36% 34% 39% 50% 59% 13% 5% 7% 7% 7% 8% 12% 11% 15% 8% 17% 9% 8% 7% 10% 12% 12% 14% 15% 15% 17% 10% 13% 19% 21% 24% 20% 16% 17% World France Australia United States Canada Germany South Africa India Turkey Malaysia Serbia Great Britain Spain Belgium Argentina Sweden Poland Chile Saudi Arabia Colombia Mexico Italy China Hungary Russia Brazil Peru South Korea Japan Most Recent Experience with Provider –Was Accepted As I Am Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +42 +67 +64 +61 +60 +58 +53 +54 +49 +54 +43 +50 +51 +50 +47 +44 +43 +39 +38 +36 +33 +39 +32 +26 +22 +18 +21 +18 +7
55 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – I know what to expect with this doctor. 52% 67% 67% 67% 66% 66% 64% 64% 62% 56% 55% 55% 55% 55% 55% 51% 51% 47% 47% 46% 45% 44% 44% 40% 40% 40% 38% 34% 23% 32% 23% 23% 25% 27% 18% 26% 26% 23% 33% 36% 29% 29% 34% 23% 36% 32% 39% 31% 39% 31% 36% 35% 34% 32% 29% 45% 42% 59% 17% 9% 10% 9% 7% 16% 10% 10% 15% 11% 9% 16% 16% 11% 23% 13% 17% 14% 22% 15% 24% 20% 21% 25% 28% 32% 17% 24% 19% World Australia United States India France Turkey Canada Germany South Africa Spain Belgium Poland Argentina Malaysia Serbia Saudi Arabia Great Britain China Chile Italy Hungary Mexico Sweden Colombia Brazil Russia South Korea Peru Japan Most Recent Experience with Provider – Know What to Expect with Provider Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +35 +58 +57 +58 +59 +50 +54 +54 +47 +45 +46 +39 +39 +44 +32 +38 +34 +33 +25 +31 +21 +24 +23 +15 +12 +8 +21 +10 +4
56 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. –This doctor really cares for me. 45% 63% 62% 60% 58% 58% 57% 57% 55% 54% 52% 52% 51% 45% 44% 43% 42% 42% 41% 38% 37% 37% 36% 35% 34% 33% 30% 29% 22% 35% 27% 17% 27% 31% 33% 33% 32% 32% 32% 32% 35% 32% 38% 26% 46% 38% 41% 35% 35% 36% 34% 37% 43% 35% 37% 48% 42% 58% 19% 10% 21% 12% 11% 9% 10% 12% 13% 13% 16% 13% 17% 18% 30% 11% 21% 18% 25% 27% 27% 29% 28% 21% 32% 30% 21% 29% 20% World India Turkey Germany France Malaysia Australia United States Canada Saudi Arabia South Africa Spain Argentina Great Britain Serbia Belgium China Sweden Poland Mexico Chile Brazil Colombia Italy Russia Hungary South Korea Peru Japan Most Recent Experience with Provider – Doctor Really Cares for Me Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +26 +53 +41 +48 +47 +49 +47 +45 +42 +41 +36 +39 +34 +27 +14 +32 +21 +24 +16 +11 +10 +8 +8 +14 +2 +3 +9 0 +2
57 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – I feel totally relaxed with this doctor. 50% 69% 65% 65% 64% 62% 62% 61% 61% 56% 56% 56% 55% 55% 52% 51% 49% 48% 48% 48% 47% 45% 43% 42% 41% 31% 28% 24% 20% 32% 24% 24% 29% 25% 26% 27% 29% 26% 31% 32% 23% 32% 22% 32% 38% 32% 31% 38% 36% 34% 34% 36% 33% 32% 44% 32% 46% 54% 18% 8% 11% 6% 12% 12% 11% 11% 13% 14% 13% 22% 13% 24% 15% 11% 18% 21% 15% 17% 20% 21% 21% 26% 27% 25% 40% 30% 26% World France Australia Malaysia United States Canada India Germany South Africa Argentina Spain Serbia Great Britain Turkey Saudi Arabia Belgium Poland Chile Italy China Sweden Hungary Mexico Colombia Brazil Peru Russia South Korea Japan Most Recent Experience with Provider – Feel Relaxed with Doctor Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +32 +61 +54 +59 +52 +50 +51 +50 +48 +42 +43 +34 +42 +31 +37 +40 +31 +27 +33 +31 +27 +24 +22 +16 +14 +6 -12 -6 -6
58 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – This doctor really knows how I feel about things. 42% 60% 59% 53% 52% 52% 52% 51% 50% 48% 48% 46% 46% 45% 43% 40% 39% 38% 37% 36% 35% 34% 32% 31% 30% 30% 28% 27% 23% 35% 29% 17% 30% 32% 35% 31% 34% 33% 33% 37% 34% 28% 41% 37% 33% 35% 41% 24% 38% 32% 34% 46% 37% 36% 42% 34% 34% 55% 24% 11% 24% 17% 16% 13% 18% 15% 17% 20% 16% 20% 26% 14% 21% 28% 26% 21% 39% 26% 33% 32% 22% 32% 35% 28% 37% 39% 21% World India Turkey Germany Australia Malaysia United States France Canada Argentina Saudi Arabia Spain South Africa Belgium China Mexico Chile Italy Serbia Great Britain Brazil Colombia South Korea Hungary Poland Peru Sweden Russia Japan Most Recent Experience with Provider – Doctor Knows How I Feel Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +18 +49 +35 +36 +36 +39 +34 +36 +33 +28 +32 +26 +20 +31 +22 +12 +13 +17 -2 +10 +2 +2 +10 -1 -5 +2 -9 -12 +2
59 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – I know this doctor very well. 37% 60% 56% 48% 48% 48% 47% 47% 45% 45% 44% 43% 42% 42% 39% 37% 34% 32% 32% 32% 31% 30% 28% 22% 22% 21% 20% 20% 14% 33% 27% 29% 29% 28% 35% 24% 30% 25% 32% 42% 20% 33% 35% 44% 32% 41% 37% 36% 32% 36% 30% 31% 32% 37% 28% 43% 31% 53% 30% 13% 16% 23% 23% 17% 29% 23% 30% 24% 14% 37% 25% 24% 17% 32% 25% 31% 32% 37% 33% 40% 42% 45% 41% 51% 37% 50% 33% World India France United States Australia Germany Serbia Canada South Africa Saudi Arabia Belgium Turkey Argentina Spain Malaysia Hungary Italy China Poland Chile Mexico Brazil Great Britain Colombia Peru Russia South Korea Sweden Japan Most Recent Experience with Provider – Know DoctorVeryWell Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +7 +47 +40 +25 +25 +31 +18 +24 +15 +21 +30 +6 +17 +18 +22 +5 +9 +1 0 -5 -2 -10 -14 -23 -19 -30 -17 -30 -19
60 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – This doctor knows me as a person. 36% 62% 54% 50% 49% 49% 48% 47% 45% 42% 40% 40% 39% 37% 36% 36% 36% 31% 29% 28% 28% 28% 26% 23% 22% 21% 19% 19% 13% 31% 25% 29% 29% 29% 29% 37% 29% 40% 26% 18% 33% 30% 34% 21% 27% 38% 36% 30% 25% 32% 32% 35% 31% 41% 36% 31% 29% 49% 33% 14% 17% 21% 22% 22% 15% 24% 15% 32% 43% 28% 31% 29% 43% 38% 27% 33% 41% 47% 41% 41% 39% 46% 37% 43% 50% 52% 38% World India France Australia Canada Germany Malaysia United States Belgium South Africa Turkey Spain Saudi Arabia Argentina Serbia Hungary Italy Mexico Great Britain Poland Brazil Chile China Colombia South Korea Peru Sweden Russia Japan Most Recent Experience with Provider – Doctor Knows MeVeryWell Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +3 +48 +37 +29 +27 +27 +33 +23 +30 +10 -3 +12 +8 +8 -7 -2 +9 -2 -12 -19 -13 -13 -13 -23 -15 -22 -31 -33 -25
61 Most Recent Experience with Provider – Agree Summary (% agree) Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 QB8. To what extent do you agree with the following statements? (% agree) W O R L D A R G A U S B E L B R A C A N C H L C H N C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A This doctor takes me seriously 56%62%71%57%44%68%55%56%50%69%64%66%46%61%52%34%41%54%64%40%54%43%57%55%67%63%55%63%71% This doctor accepts me the way I am 55%57%71%57%42%67%53%45%51%72%59%66%45%65%49%24%34%50%62%41%55%43%53%60%65%59%56%64%68% I know what to expect with this doctor 52%55%67%55%40%64%47%47%40%66%51%64%45%67%46%23%38%44%55%34%55%40%51%55%62%56%44%66%67% I feel totally relaxed with this doctor 50%56%65%51%41%62%48%48%42%69%55%61%45%62%48%20%24%43%65%31%49%28%52%56%61%56%47%55%64% This doctor really cares for me 45%51%57%43%37%55%37%42%36%58%45%60%33%63%35%22%30%38%58%29%41%34%54%44%52%52%42%62%57% This doctor really knows how I feel about things 42%48%52%45%35%50%39%43%34%51%36%53%31%60%38%23%32%40%52%30%30%27%48%37%46%46%28%59%52% I know this doctor very well 37%42%48%44%30%47%32%32%22%56%28%48%37%60%34%14%20%31%39%22%32%21%45%47%45%42%20%43%48% This doctor knows me as a person 36%37%50%45%28%49%28%26%23%54%29%49%36%62%36%13%22%31%48%21%28%19%39%36%42%40%19%40%47%
62 48% 62% 62% 61% 61% 58% 57% 56% 54% 54% 54% 51% 51% 49% 47% 46% 45% 44% 43% 42% 41% 40% 37% 36% 35% 34% 33% 29% World India United States Malaysia Australia Canada Turkey South Africa France Spain Germany Saudi Arabia Great Britain Chile Belgium Serbia China Sweden Mexico Italy Colombia Poland Hungary Brazil Peru South Korea Russia Japan QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Most Recent Experience as Patient/with a Provider – Average of 16 Attributes (% Agree)
© 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 63 How do citizens expect the future of healthcare to look? IPSOS GLOBAL ADVISOR Expected Changes in Healthcare © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
64 QA2. How do you think the following will change over the next 10 years? – My own health. 35% 66% 63% 57% 56% 56% 53% 52% 50% 45% 42% 41% 39% 33% 30% 29% 27% 24% 24% 22% 22% 21% 20% 20% 17% 17% 14% 11% 40% 22% 29% 28% 30% 31% 34% 33% 34% 35% 41% 27% 42% 38% 52% 46% 46% 37% 38% 38% 52% 48% 42% 49% 55% 59% 58% 52% 25% 13% 8% 15% 14% 13% 14% 15% 16% 20% 17% 32% 20% 30% 19% 25% 27% 40% 39% 40% 26% 31% 37% 32% 28% 25% 27% 38% World India Saudi Arabia China Peru Mexico Malaysia Brazil South Africa Chile Argentina Turkey United States Sweden South Korea Australia Canada Poland Russia Serbia Spain Great Britain Hungary Italy France Germany Belgium Japan Expected 10-YearChange – Own Health Better Stay the same Worse Net score (% agree minus % disagree) +10 +53 +55 +42 +42 +43 +39 +37 +34 +25 +25 +9 +19 +3 +11 +4 0 -16 -15 -18 -4 -10 -17 -12 -11 -8 -13 -27 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
65 QA2. How do you think the following will change over the next 10 years? – The quality of my and my family’s healthcare (doctors, hospitals, medicine, etc.). 39% 69% 68% 67% 56% 52% 51% 51% 50% 49% 49% 48% 43% 40% 37% 36% 33% 31% 29% 28% 26% 24% 23% 23% 22% 22% 21% 16% 40% 21% 26% 26% 35% 25% 31% 32% 36% 33% 32% 43% 36% 44% 38% 40% 41% 51% 46% 50% 39% 56% 62% 46% 47% 48% 47% 54% 21% 9% 7% 8% 10% 24% 18% 18% 14% 18% 20% 8% 21% 16% 25% 24% 26% 18% 25% 22% 34% 19% 15% 31% 31% 30% 32% 30% World India China Saudi Arabia Malaysia Turkey Argentina Peru Chile Mexico South Africa South Korea Brazil United States Serbia Russia Poland Australia Spain Canada Hungary Belgium Japan Sweden France Italy Great Britain Germany Expected 10-YearChange – Quality of Own Healthcare Better Stay the same Worse Net score (% agree minus % disagree) +18 +60 +61 +59 +46 +28 +33 +33 +36 +31 +29 +40 +22 +24 +12 +12 +7 +13 +4 +6 -8 +5 +8 -8 -9 -8 -11 -14 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
66 QA2. How do you think the following will change over the next 10 years? – The cost of my and my family’s healthcare (doctors, hospitals, medicine, etc.). 30% 64% 61% 60% 51% 48% 40% 40% 38% 36% 36% 32% 29% 28% 27% 23% 23% 22% 20% 19% 17% 17% 17% 17% 15% 13% 12% 11% 36% 28% 26% 19% 28% 31% 29% 36% 45% 31% 35% 24% 21% 35% 27% 35% 36% 47% 35% 31% 47% 47% 42% 41% 47% 46% 55% 48% 34% 8% 13% 21% 21% 21% 32% 25% 18% 33% 29% 44% 50% 37% 46% 42% 41% 31% 45% 50% 36% 36% 41% 43% 38% 41% 34% 41% World China Saudi Arabia India Malaysia Peru Mexico Chile South Korea Argentina Brazil Turkey South Africa Poland United States Russia Serbia Spain Australia Hungary Sweden Canada Italy France Great Britain Belgium Japan Germany Expected 10-YearChange – Cost of Own Healthcare Better Stay the same Worse Net score (% agree minus % disagree) -4 +56 +48 +39 +30 +27 +8 +15 +20 +3 +7 -12 -21 -9 -19 -19 -18 -9 -25 -31 -19 -19 -24 -26 -23 -28 -22 -30 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
67 QA2. How do you think the following will change over the next 10 years? – The availability of healthcare providers (doctors, hospitals, etc.) where I live. 37% 71% 69% 68% 57% 55% 52% 48% 47% 46% 44% 41% 39% 38% 35% 33% 32% 30% 28% 26% 25% 21% 20% 19% 17% 16% 14% 13% 41% 20% 24% 27% 35% 26% 34% 34% 34% 35% 34% 50% 38% 46% 37% 44% 40% 52% 50% 41% 50% 48% 46% 44% 40% 57% 69% 56% 22% 9% 7% 6% 8% 19% 15% 18% 19% 19% 22% 10% 23% 16% 28% 24% 28% 18% 22% 32% 25% 31% 34% 37% 43% 27% 17% 31% World India Saudi Arabia China Malaysia Peru Chile Turkey Argentina Mexico South Africa South Korea Brazil United States Serbia Russia Poland Australia Spain Hungary Canada Italy Sweden Great Britain France Belgium Japan Germany Expected 10-YearChange – Availability of Providers Better Stay the same Worse Net score (% agree minus % disagree) +15 +62 +62 +62 +49 +36 +37 +30 +28 +27 +22 +31 +16 +22 +7 +9 +4 +12 +6 -6 0 -10 -14 -18 -26 -11 -3 -18 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
68 QA2. How do you think the following will change over the next 10 years? – The availability of treatments for various health conditions. 47% 73% 70% 68% 61% 58% 57% 57% 56% 56% 54% 53% 52% 52% 47% 47% 46% 45% 44% 42% 41% 33% 32% 31% 30% 24% 23% 17% 35% 19% 23% 26% 24% 23% 34% 31% 28% 31% 24% 26% 30% 39% 30% 38% 31% 34% 33% 40% 40% 39% 49% 56% 40% 48% 47% 54% 18% 8% 7% 5% 16% 19% 10% 12% 16% 13% 22% 21% 17% 9% 23% 16% 23% 22% 23% 18% 18% 29% 19% 14% 30% 28% 30% 29% World India Saudi Arabia China Argentina South Africa Malaysia Chile Peru United States Turkey Mexico Hungary South Korea Russia Australia Serbia Brazil Poland Spain Canada Great Britain Belgium Japan Sweden France Italy Germany Expected 10-YearChange – Availability of Treatments Better Stay the same Worse Net score (% agree minus % disagree) +29 +65 +63 +63 +45 +39 +47 +45 +40 +43 +32 +32 +35 +43 +24 +31 +23 +23 +21 +24 +23 +4 +13 +17 0 -4 -7 -12 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
69 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Expected 10-Year Change – Agree Summary (% agree) QA2. How do you think the following will change over the next 10 years? (% agree) W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A My own health 35% 42% 29% 14% 52% 27% 45% 57% 17% 21% 17% 20% 66% 20% 11% 30% 53% 56% 56% 24% 24% 63% 22% 50% 22% 33% 41% 39% The availability of healthcare providers (doctors, hospitals, etc.) where I live 37% 47% 30% 16% 39% 25% 52% 68% 17% 19% 13% 26% 71% 21% 14% 41% 57% 46% 55% 32% 33% 69% 35% 44% 28% 20% 48% 38% The availability of treatments for various health conditions 47% 61% 47% 32% 45% 41% 57% 68% 24% 33% 17% 52% 73% 23% 31% 52% 57% 53% 56% 44% 47% 70% 46% 58% 42% 30% 54% 56% The cost of my and my family's healthcare (doctors, hospitals, medicine, etc.) 30% 36% 20% 13% 36% 17% 40% 64% 17% 15% 11% 19% 60% 17% 12% 38% 51% 40% 48% 28% 23% 61% 23% 29% 22% 17% 32% 27% The quality of my and my family's healthcare (doctors, hospitals, medicine, etc.) 39% 51% 31% 24% 43% 28% 50% 68% 22% 21% 16% 26% 69% 22% 23% 48% 56% 49% 51% 33% 36% 67% 37% 49% 29% 23% 52% 40%
70 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Expected 10-Year Change-Disagree Summary (% disagree) QA2. How do you think the following will change over the next 10 years? (% disagree) W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A My own health 25% 17% 25% 27% 15% 27% 20% 15% 28% 31% 25% 37% 13% 32% 38% 19% 14% 13% 14% 40% 39% 8% 40% 16% 26% 30% 32% 20% The availability of healthcare providers (doctors, hospitals, etc.) where I live 22% 19% 18% 27% 23% 25% 15% 6% 43% 37% 31% 32% 9% 31% 17% 10% 8% 19% 19% 28% 24% 7% 28% 22% 22% 34% 18% 16% The availability of treatments for various health conditions 18% 16% 16% 19% 22% 18% 12% 5% 28% 29% 29% 17% 8% 30% 14% 9% 10% 21% 16% 23% 23% 7% 23% 19% 18% 30% 22% 13% The cost of my and my family's healthcare (doctors, hospitals, medicine, etc.) 34% 33% 45% 41% 29% 36% 25% 8% 43% 38% 41% 50% 21% 41% 34% 18% 21% 32% 21% 37% 42% 13% 41% 50% 31% 36% 44% 46% The quality of my and my family's healthcare (doctors, hospitals, medicine, etc.) 21% 18% 18% 19% 21% 22% 14% 7% 31% 32% 30% 34% 9% 30% 15% 8% 10% 18% 18% 26% 24% 8% 25% 20% 25% 31% 24% 16%
71 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Expected 10-Year Change-Net Summary (% agree minus % disagree) QA2. How do you think the following will change over the next 10 years? (% agree minus % disagree) W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A My own health 10% 25% 5% -13% 36% 0% 25% 42% -11% -10% -8% -17% 53% -12% -27% 11% 39% 42% 42% -16% -15% 55% -18% 34% -4% 3% 8% 19% The availability of healthcare providers (doctors, hospitals, etc.) where I live 15% 29% 11% -11% 15% 0% 37% 63% -27% -19% -17% -6% 63% -11% -3% 31% 49% 27% 37% 3% 9% 62% 7% 23% 6% -14% 30% 22% The availability of treatments for various health conditions 29% 46% 31% 13% 23% 23% 44% 63% -4% 4% -12% 35% 65% -7% 17% 43% 47% 33% 41% 21% 24% 63% 23% 38% 24% -1% 32% 43% The cost of my and my family's healthcare (doctors, hospitals, medicine, etc.) -4% 3% -26% -28% 7% -19% 15% 56% -26% -23% -30% -31% 40% -24% -22% 20% 29% 8% 28% -9% -19% 49% -19% -21% -9% -19% -13% -19% The quality of my and my family's healthcare (doctors, hospitals, medicine, etc.) 18% 33% 14% 5% 22% 6% 36% 61% -9% -11% -14% -8% 60% -9% 8% 40% 46% 31% 33% 7% 12% 59% 12% 29% 4% -9% 28% 24%
© 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 72 How do we integrate technology into our healthcare? IPSOS GLOBAL ADVISOR Adoption of HealthcareTechnology © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
73 QA4.Telemedicine allows patients to consult doctors or specialists without having to visit them in person, using video, audio and/or messaging applications on a computer, a tablet or a smartphone. Which of the following best describes your thoughts on using telemedicine? 7% 21% 17% 19% 10% 11% 8% 8% 8% 7% 6% 7% 6% 6% 7% 6% 5% 4% 3% 3% 3% 2% 2% 2% 2% 2% 3% 1% 4% 10% 10% 6% 5% 3% 6% 5% 3% 4% 5% 4% 4% 4% 3% 3% 3% 3% 4% 3% 3% 3% 2% 2% 2% 1% 1% 2% 44% 33% 41% 59% 53% 46% 42% 57% 52% 32% 54% 47% 41% 38% 41% 44% 55% 40% 39% 30% 42% 39% 46% 38% 38% 50% 60% 27% 25% 15% 15% 7% 19% 23% 15% 13% 15% 40% 20% 23% 25% 34% 27% 23% 20% 31% 29% 40% 16% 26% 27% 37% 37% 34% 19% 51% 21% 21% 17% 9% 13% 17% 30% 18% 23% 18% 15% 19% 25% 19% 24% 24% 17% 22% 25% 25% 36% 30% 23% 21% 22% 13% 17% 20% World Saudi Arabia India China Malaysia United States Brazil Turkey Peru Sweden South Korea Chile Mexico Great Britain Argentina Canada South Africa Poland Australia Germany Japan Italy Hungary Spain France Russia Serbia Belgium Usage ofTelemedicine Used, will use again Used, but wouldn’t use again Haven’t used, but would try Have used telemedicine (Net) 10% 31% 27% 24% 15% 15% 13% 12% 11% 11% 10% 10% 10% 10% 9% 9% 8% 7% 6% 6% 5% 5% 4% 4% 4% 4% 3% 2% Haven’t used and wouldn’t try Not Sure Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
74 QB9. Do you currently, or have you ever, used a connected health device or tool to manage your health? 12% 28% 23% 22% 18% 15% 14% 13% 12% 12% 12% 12% 11% 11% 11% 10% 9% 9% 9% 8% 8% 8% 8% 7% 6% 6% 6% 5% 4% 15% 22% 24% 19% 17% 11% 10% 10% 14% 18% 18% 12% 10% 13% 9% 19% 9% 13% 21% 19% 4% 14% 13% 15% 18% 9% 16% 22% 5% 68% 47% 49% 46% 60% 70% 71% 73% 70% 61% 67% 69% 73% 70% 76% 65% 78% 59% 70% 67% 82% 76% 76% 71% 72% 78% 75% 72% 81% 6% 2% 4% 13% 6% 5% 6% 4% 4% 9% 4% 8% 6% 6% 4% 7% 4% 19% 1% 5% 6% 3% 3% 7% 3% 7% 3% 1% 10% World China India Saudi Arabia Malaysia United States Australia Germany Italy South Korea South Africa Sweden Canada Russia Great Britain Hungary Spain Belgium Turkey Poland France Peru Mexico Brazil Chile Serbia Argentina Colombia Japan Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Yes, currently use Formerly used but not using now No, never Don’t knowUsage of a Connected Health Device
75 QB10.Which of the following, if any, are the reasons you currently use a connected health device or tool to manage your health? 32% 26% 24% 22% 18% 18% 14% 10% 10% 9% 9% 9% 8% 3% 26% Monitor/improve your exercise level Interested in your own health data General wellbeing Lose weight Store your personal health information Monitor/improve your diet To prevent illness To better understand a condition with which you have been diagnosed Track your medication schedule/remind you to take medications Store your health insurance information Contact a healthcare provider ro report new symptoms/request an appointment Aid you in regular care of a family member Social interaction with others Other reason None of the above Base: 3,272 online adults aged 16-64 across 28 countries who currently use a connected health device May 25 – June 8, 2018 Reasons for Connected Health DeviceUsage – Globally
76 QB11.What, if anything, prevents you from using/owning a connected device or tool for your health? 28% 26% 17% 17% 13% 12% 12% 11% 7% 2% 21% The cost is a barrier I don't know enough about them I am not interested in technology for my health I am concerned about the privacy of my health data and who will have access to it I don't see it as useful I don't trust the quality of data it delivers I'm concerned about insurance or public health bodies using my health data I find devices, trackers and apps too much effort I don't understand how my data will be stored Other Nothing prevents me or is a barrier Base: 19,293 online adults aged 16-64 across 28 countries who do not currently use a connected health device May 25 – June 8, 2018 Barriers to Connected Health DeviceUsage – Globally
77 QB11. What, if anything, prevents you from using/owning a connected device or tool for your health? W O R L D A R G A U S B E L B R A C A N C H L C H N C O L E S P F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F S W E T U R U S A The cost is a barrier 28% 33% 25% 17% 30% 23% 33% 25% 36% 19% 20% 18% 20% 31% 31% 20% 24% 33% 41% 44% 43% 27% 39% 19% 10% 46% 16% 34% 26% I don't know enough about them 26% 30% 17% 23% 27% 23% 32% 25% 36% 24% 16% 15% 18% 35% 18% 14% 31% 18% 36% 32% 33% 32% 31% 13% 33% 25% 22% 29% 16% I am not interested in technology for my health 17% 19% 22% 21% 11% 20% 18% 10% 10% 16% 25% 27% 27% 8% 20% 26% 23% 11% 14% 15% 10% 16% 13% 17% 6% 18% 26% 16% 28% I am concerned about the privacy of my health data and who will have access to it 17% 18% 15% 19% 15% 15% 26% 25% 21% 15% 21% 14% 24% 10% 28% 7% 9% 11% 24% 27% 30% 16% 9% 18% 9% 21% 10% 8% 17% I don't see it as useful 13% 10% 17% 18% 8% 14% 8% 20% 7% 8% 22% 15% 20% 8% 13% 20% 10% 32% 9% 11% 6% 5% 19% 8% 5% 11% 20% 8% 16% I don't trust the quality of data it delivers 12% 12% 10% 11% 10% 9% 14% 13% 14% 9% 11% 13% 14% 7% 17% 10% 10% 14% 17% 11% 16% 10% 19% 13% 8% 9% 16% 15% 10% I am concerned about insurance companies/public health bodies using my health data 12% 14% 11% 12% 10% 11% 18% 20% 15% 11% 15% 8% 16% 7% 19% 6% 4% 6% 13% 21% 17% 12% 7% 12% 4% 13% 9% 9% 12% I find devices, trackers and apps too much effort 11% 9% 14% 10% 8% 13% 6% 27% 5% 5% 5% 12% 13% 3% 24% 13% 13% 10% 5% 16% 6% 6% 6% 19% 4% 18% 18% 10% 12% I don't understand how my data will be stored 7% 10% 6% 4% 11% 8% 10% 4% 14% 7% 5% 6% 9% 8% 7% 4% 7% 4% 8% 11% 14% 7% 8% 7% 5% 8% 4% 3% 7% Other 2% 4% 2% 2% 1% 2% 2% 0% 3% 2% 1% 3% 2% 2% 1% 1% 0% 1% 4% 1% 3% 1% 3% 1% 1% 1% 4% 2% 2% Nothing prevents me or is a barrier 21% 20% 28% 21% 27% 28% 18% 10% 19% 31% 25% 27% 19% 24% 14% 19% 20% 18% 16% 14% 12% 24% 14% 26% 30% 15% 27% 25% 26% Barriers to Connected Health Device Usage – Summary Base: 19,293 online adults aged 16-64 across 28 countries who do not currently use a connected health device May 25 – June 8, 2018
78 QB12.To what extent do you agree or disagree, at all, with the following statement – If my doctor recommended that I use a connected health device or tool as part of my treatment plan I would use it. 70% 85% 84% 80% 80% 79% 77% 75% 74% 74% 73% 73% 73% 73% 72% 71% 70% 70% 68% 68% 68% 68% 67% 64% 63% 59% 55% 52% 44% 18% 10% 10% 15% 12% 12% 13% 19% 18% 16% 18% 16% 15% 19% 15% 20% 14% 12% 15% 16% 18% 21% 22% 23% 21% 18% 30% 27% 36% 12% 5% 7% 5% 8% 9% 10% 7% 8% 10% 8% 11% 12% 8% 13% 9% 15% 18% 17% 16% 14% 11% 11% 13% 16% 23% 16% 21% 20% World Serbia Turkey South Africa China Colombia Argentina Peru Chile Hungary Malaysia Mexico Spain India Australia Saudi Arabia Great Britain Poland Canada Brazil Russia South Korea United States Italy Sweden Belgium Germany France Japan Would Use Connected Health Device if Recommended by Own Physician Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +52 +75 +74 +65 +68 +67 +64 +56 +56 +58 +55 +57 +58 +54 +57 +51 +56 +58 +53 +52 +50 +47 +45 +41 +42 +41 +25 +25 +8
79 QB12.To what extent do you agree or disagree, if at all, with the following statements? – If a nurse recommended that I use a device, tracker or app as part of my treatment plan I would use it. 54% 64% 63% 63% 62% 62% 62% 61% 61% 60% 59% 58% 56% 56% 55% 55% 54% 54% 54% 53% 51% 50% 48% 48% 47% 47% 41% 39% 39% 31% 19% 22% 28% 29% 25% 29% 27% 29% 24% 27% 33% 24% 28% 20% 32% 34% 39% 35% 34% 31% 31% 38% 36% 37% 27% 37% 43% 40% 15% 18% 15% 10% 9% 13% 9% 12% 10% 17% 14% 9% 20% 17% 24% 12% 12% 7% 11% 14% 18% 19% 14% 16% 16% 26% 23% 18% 21% World Great Britain Spain South Africa Serbia China Malaysia South Korea Saudi Arabia Sweden Hungary India Canada Australia Poland Colombia Chile Turkey Mexico United States Brazil Russia Peru Italy Argentina Belgium France Germany Japan Would Use Connected Health Device if Recommended by a Nurse Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +23 +45 +41 +35 +33 +37 +33 +34 +32 +36 +32 +25 +32 +28 +35 +23 +20 +15 +19 +19 +20 +19 +10 +12 +10 +20 +4 -4 -1
80 QB12.To what extent do you agree or disagree, if at all, with the following statements? – If my health insurance company recommended that I use a device, tracker or app as part of my treatment plan I would use it. 50% 69% 67% 65% 62% 60% 60% 58% 56% 55% 54% 53% 52% 51% 50% 49% 48% 47% 46% 45% 44% 44% 42% 42% 42% 41% 37% 35% 32% 34% 22% 24% 26% 27% 29% 29% 30% 34% 32% 28% 30% 33% 34% 42% 35% 36% 27% 33% 36% 29% 42% 39% 31% 42% 38% 44% 44% 47% 16% 9% 9% 9% 11% 11% 11% 12% 11% 14% 18% 17% 15% 15% 8% 16% 15% 26% 21% 20% 27% 15% 19% 28% 16% 22% 19% 22% 21% World Serbia South Africa Colombia Saudi Arabia Peru Mexico China Malaysia India Brazil Spain Hungary South Korea Turkey Argentina United States Poland Canada Russia Belgium Chile Australia Great Britain Germany Sweden Italy Japan France Would Use Connected Health Device if Recommended by Health Insurance Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +16 +47 +43 +39 +35 +31 +31 +28 +22 +23 +26 +23 +19 +17 +8 +14 +12 +20 +13 +9 +15 +2 +3 +11 0 +3 -7 -9 -15
81 QB12.To what extent do you agree or disagree, if at all, with the following statements? – If my pharmacist recommended that I use a connected health device or tool as part of my treatment plan I would use it. 49% 68% 67% 65% 61% 60% 59% 58% 55% 54% 51% 51% 50% 49% 48% 47% 46% 46% 44% 43% 43% 43% 43% 43% 42% 41% 38% 34% 34% 35% 22% 23% 26% 28% 29% 27% 29% 30% 37% 42% 29% 29% 26% 38% 35% 44% 41% 39% 37% 41% 40% 37% 38% 29% 46% 41% 45% 49% 16% 11% 11% 10% 10% 10% 15% 14% 15% 9% 8% 21% 21% 25% 14% 18% 10% 14% 17% 20% 16% 17% 20% 20% 28% 13% 21% 22% 17% World China Serbia South Africa Saudi Arabia Malaysia South Korea Hungary Spain India Turkey Canada Great Britain Poland Mexico Australia Colombia Peru Italy Brazil Argentina United States Sweden Russia Belgium Chile Japan France Germany Would Use Connected Health Device if Recommended by Own Pharmacist Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +14 +46 +44 +39 +33 +31 +32 +29 +25 +17 +9 +22 +21 +23 +10 +12 +2 +5 +5 +6 +2 +3 +6 +5 +13 -5 -3 -11 -15
82 QB12.To what extent do you agree or disagree, if at all, with the following statements? – If a friend or family member recommended that I use a device, tracker or app as part of my treatment plan I would use it. 46% 71% 63% 62% 61% 59% 55% 52% 50% 49% 48% 47% 45% 45% 44% 43% 43% 42% 41% 41% 41% 41% 40% 40% 39% 37% 33% 31% 30% 37% 18% 28% 28% 29% 26% 34% 33% 37% 37% 38% 39% 39% 39% 48% 38% 35% 38% 42% 42% 42% 30% 38% 38% 38% 33% 45% 51% 47% 17% 11% 10% 10% 10% 15% 11% 15% 13% 14% 14% 15% 16% 16% 7% 20% 22% 21% 17% 17% 18% 29% 21% 23% 23% 29% 22% 18% 24% World China India Malaysia Serbia South Korea Saudi Arabia Hungary South Africa Peru Colombia Mexico Chile Spain Turkey Australia Sweden Brazil Italy United States Argentina Poland Russia Great Britain Canada Belgium Japan Germany France Would Use Connected Health Device if Recommended by a Friend or Family Member Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +9 +53 +35 +34 +32 +33 +21 +19 +13 +12 +10 +8 +6 +6 -4 +5 +8 +4 -1 -1 -1 +11 +2 +2 +1 +4 -12 -20 -17
© 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 83 Where do citizens go to for healthcare information? IPSOS GLOBAL ADVISOR Sources of Information © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
84 58% 43% 37% 34% 22% 22% 17% 14% 14% 14% 13% 11% 11% 11% 6% 6% 6% Doctor or other healthcare professional Online search engines (e.g. Google) Family and friends Pharmacist Online encyclopedia (e.g. Wikipedia) Medical information tool (e.g. WebMD) Hospital/health insurer website Books/manuals Government website Online communities/forums Social media (e.g., Facebook) Television/radio Newspapers/magazines Drug company website Voice-controlled assistant (e.g. Alexa) Patients' advocacy groups Other I use this when I need health related information QA5. Which of the following do you use or go to when you need information about healthcare, symptoms of diseases, treatments, etc. Sources of Healthcare- Related Information – Globally Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
85 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Sources of Healthcare-Related Information– Summary QA5. Which of the following do you use or go to when you need information about healthcare, symptoms of diseases, treatments, etc.? W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A Doctor or other healthcare professional 58% 65% 66% 75% 50% 63% 62% 48% 56% 52% 55% 61% 53% 59% 22% 48% 61% 60% 58% 67% 67% 34% 73% 63% 64% 57% 64% 56% Online search engines (e.g., Google, Yahoo, Bing) 43% 39% 42% 36% 35% 44% 43% 40% 31% 40% 39% 47% 50% 36% 48% 47% 49% 38% 44% 40% 53% 35% 56% 58% 26% 49% 55% 47% Family and friends 37% 42% 35% 32% 36% 34% 45% 36% 30% 29% 35% 34% 46% 24% 24% 29% 43% 43% 44% 43% 44% 29% 54% 46% 31% 38% 41% 38% Pharmacist 34% 35% 39% 53% 29% 42% 33% 14% 43% 36% 32% 36% 24% 38% 7% 25% 46% 30% 41% 34% 28% 35% 40% 60% 44% 8% 46% 22% Online encyclopedia (e.g., Wikipedia) 22% 32% 14% 20% 14% 20% 28% 26% 10% 16% 19% 21% 32% 17% 30% 13% 20% 25% 32% 17% 25% 21% 31% 34% 17% 17% 24% 21% Medical/health information website/application (e.g., WebMD, Doctissimo) 22% 16% 23% 17% 16% 31% 22% 33% 23% 28% 16% 25% 29% 15% 10% 12% 22% 17% 17% 13% 14% 18% 31% 33% 9% 17% 37% 46% Hospital/health system/health insurer website/application 17% 9% 16% 11% 14% 15% 12% 37% 8% 18% 9% 20% 32% 12% 18% 20% 24% 10% 11% 16% 14% 15% 17% 27% 4% 27% 32% 19% Books/manuals 14% 15% 6% 8% 15% 11% 21% 16% 8% 10% 13% 11% 23% 11% 10% 7% 14% 19% 21% 19% 22% 13% 24% 25% 9% 11% 13% 12% Government/public health authority website/application 14% 13% 17% 14% 13% 15% 16% 20% 11% 24% 6% 4% 21% 14% 12% 7% 29% 12% 10% 5% 11% 16% 14% 15% 7% 30% 13% 10% Online communities/forums/message boards 14% 13% 10% 9% 7% 13% 16% 15% 8% 11% 14% 21% 27% 9% 8% 22% 16% 10% 15% 17% 11% 9% 23% 24% 6% 8% 23% 17% Social media (e.g., Facebook) 13% 16% 7% 5% 16% 8% 16% 16% 4% 6% 5% 12% 27% 7% 7% 8% 33% 18% 29% 9% 6% 20% 17% 17% 6% 7% 25% 12% Television/radio 11% 14% 5% 7% 14% 5% 13% 10% 6% 5% 9% 8% 22% 7% 18% 12% 19% 12% 21% 7% 6% 13% 21% 14% 6% 4% 17% 7% Newspapers/magazines 11% 9% 6% 7% 15% 5% 10% 9% 7% 6% 11% 6% 31% 8% 10% 7% 25% 10% 17% 10% 5% 10% 17% 13% 5% 7% 12% 7% Drug company website 11% 13% 7% 6% 10% 7% 22% 11% 4% 5% 5% 8% 19% 9% 11% 3% 19% 17% 20% 17% 10% 15% 16% 15% 5% 12% 13% 10% Voice-controlled search application on a smart device (e.g., Siri, Google Assistant, Alexa) 6% 7% 2% 1% 10% 2% 6% 16% 1% 2% 3% 1% 14% 3% 3% 6% 12% 8% 9% 1% 5% 7% 4% 7% 3% 2% 13% 5% Patients'/condition sufferers' organizations/advocacy groups 6% 5% 7% 5% 3% 7% 6% 7% 2% 9% 5% 7% 15% 4% 3% 4% 15% 4% 5% 4% 0% 7% 6% 9% 4% 8% 14% 8% Other 6% 6% 5% 3% 12% 6% 6% 3% 9% 7% 13% 7% 4% 6% 16% 4% 7% 6% 8% 3% 5% 7% 2% 4% 8% 8% 2% 6%
86 QB4.To what extent do you agree or disagree with the following statements? – In my country, information about healthcare services is readily available when I need it. 47% 69% 67% 66% 63% 62% 61% 58% 58% 57% 54% 53% 50% 50% 47% 46% 45% 44% 44% 40% 37% 37% 36% 34% 33% 28% 27% 25% 22% 31% 24% 26% 13% 22% 27% 29% 33% 31% 32% 35% 32% 30% 40% 25% 34% 39% 34% 35% 27% 50% 30% 25% 34% 36% 42% 30% 30% 26% 22% 8% 7% 21% 15% 11% 11% 9% 11% 11% 12% 15% 20% 10% 28% 20% 16% 22% 22% 33% 13% 33% 39% 32% 31% 30% 43% 45% 53% World Great Britain Australia Turkey Malaysia Canada United States Sweden Spain Germany South Korea China India Belgium South Africa Argentina France Saudi Arabia Russia Chile Japan Mexico Serbia Poland Hungary Italy Colombia Peru Brazil Availability of Information about Healthcare Services Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +25 +61 +60 +45 +48 +51 +50 +49 +47 +46 +42 +38 +30 +40 +19 +26 +29 +22 +22 +7 +24 +4 -3 +2 +2 -2 -16 -20 -31
87 QB4.To what extent do you agree or disagree with the statement? – In my country, information about how to look after my health is readily available when I need it. 50% 73% 68% 66% 65% 64% 64% 62% 61% 59% 56% 51% 50% 49% 49% 49% 48% 48% 47% 46% 43% 42% 41% 39% 35% 35% 32% 31% 25% 32% 23% 27% 27% 26% 22% 15% 30% 29% 28% 34% 36% 29% 30% 41% 29% 37% 33% 34% 31% 35% 24% 35% 51% 37% 33% 33% 42% 29% 18% 5% 5% 8% 9% 14% 22% 8% 10% 12% 10% 13% 21% 21% 10% 22% 15% 19% 19% 23% 22% 34% 24% 10% 28% 33% 35% 28% 46% World Great Britain Australia United States Canada Malaysia Turkey Germany Sweden Spain South Korea China India Russia Belgium South Africa France Saudi Arabia Argentina Chile Mexico Serbia Poland Japan Hungary Colombia Peru Italy Brazil Availability of Information to Look After Own Health Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +32 +68 +63 +58 +56 +50 +42 +54 +51 +47 +46 +38 +29 +28 +39 +27 +33 +29 +28 +23 +21 +8 +17 +29 +7 +2 -3 +3 -21
88 QA1. Please indicate your level of agreement with each of the following statements. QA2. How do you think the following will change over the next 10 years? Will get much better Will get somewhat better Will stay the same Will get somewhat worse Will get much worse QA3. In general, how often do you visit/consult with each of the following yourself? Three times a year or more often Twice a year Once a year Less Often Never • I eat a healthy diet • I get enough sleep • I get enough exercise • I feel safe in my community • I am in frequent contact with family members and/or friends • I am in good health • I get all the medical care I need • I get all the dental care I need • The quality of my and my family’s healthcare (doctors, hospitals, medicine, etc.) is excellent • I am satisfied with the availability of healthcare providers (doctors, hospitals, etc.) where I live Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree • My own health • The quality of my and my family’s healthcare (doctors, hospitals, medicine, etc.) • The cost of my and my family’s healthcare (doctors, hospitals, medicine, etc.) • The availability of healthcare providers (doctors, hospitals, etc.) • The availability of treatments for various health conditions • A primary care physician (general practitioner, internist, family doctor, etc. • An obstetrician/gynecologist • An alternative medicine professional (e.g., acupuncturist, osteopath, chiropractor, traditional Chinese medicine) • A mental health professional (e.g., psychiatrist, psychologist) • A dentist/dental surgeon • An optometrist/ophthalmologist (“eye doctor”) • An audiologist (hearing specialist) • A physical or occupational therapist • Any other type of medical specialist (e.g., dermatologist, neurologist, oncologist, etc.) or healthcare professional Asked of 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
89 QA4. Which of the following best describes your thoughts on using telemedicine? I have used telemedicine and I will use it again if I can I have used telemedicine, but I will not use it again, even if I can I haven't used telemedicine, but I will try it if I can I haven't used telemedicine and I will not try it, even if I can Not sure QA5. Which of the following do you use or go to when you need information about healthcare, symptoms of diseases, treatments, etc.? Doctor or other healthcare professional Pharmacist Family and friends Television/radio Newspapers/magazines Books/manuals Online search engines (e.g., Google, Yahoo, Bing) Voice-controlled search application on a smart device (e.g., Siri, Google Assistant, Alexa) Social media (e.g., Facebook) Online encyclopedia (e.g., Wikipedia) Medical/health information website/application (e.g., WebMD, Doctissimo) Government/public health authority website/application Hospital/health system/health insurer website/application Drug company website Patients'/condition sufferers' organizations/advocacy groups Online communities/forums/message boards Other Asked of 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
90 QB1. Thinking generally, which of the following, if any, do you see as the biggest health problems facing people in your country today? Cancer Obesity Mental health Diabetes Dementia Heart disease Alcohol abuse Drug abuse Smoking Stress Sexually transmitted diseases (STD) Hospital superbugs Other QB2. How would you rate the quality of healthcare that you and your family have access to in your country? By healthcare we include doctors, specialist physicians such as surgeons, hospitals, tests for diagnosis and drugs to treat various ailments. Very good Good Neither good nor poor Poor Very poor QB3. Over the coming years, do you expect the quality of healthcare that you and your family will have access to locally will improve, stay the same or get worse? Improve Stay the same Get worse QB4. And to what extent do you agree or disagree with the following statements? • I find it easy to get an appointment with doctors in my local area. • In my country, information about healthcare services is readily available when I need it. • In my country, information about how to look after my health is readily available when I need it. • I trust the healthcare system in my country to provide me with the best treatment. • Many people in my country cannot afford good healthcare. • Waiting times to get an appointment with doctors are too long in my country. • The healthcare system in my country is overstretched. • I am concerned that my personal data will be made available to third parties (government, private companies) without my consent. • The healthcare system in my country provides the same standard of care to everyone • Vaccinating against serious infectious diseases should be compulsory Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Asked of 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
91 QB5. Overall, which of the following, if any, do you see as the biggest problems facing the healthcare system in your country? Access to treatment/long waiting times Lack of choice Not enough staff Lack of investment Low standards of cleanliness Poor quality treatment Poor safety Bureaucracy Ageing population Cost of accessing treatment Lack of investment in preventative health Other QB6. Now, thinking about you personally, to what extent do you agree or disagree with the following statements: Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree QB7. Below are some statements related to your personal healthcare treatment. Please think about the last time you saw a healthcare professional. Please indicate the extent to which you agree or disagree with each one. • The healthcare professionals treating me showed respect for my values, preferences and expressed needs • I was treated with dignity and respect throughout my treatment • My care was personalized to reflect my needs and choices • I was provided with sufficient Information on my treatment • During my treatment the healthcare professional showed me emotional support • My care included the involvement of family and friends • My safety was a priority • I had access to the best care I could have received • I had easy access to my medical information Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree • In case of sudden death, I would allow my organs to be removed in order to help other people in need. • I frequently give blood to help others. Asked of 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
92 QB8. Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree • I know this doctor very well • This doctor knows me as a person • This doctor really knows how I feel about things • I know what to expect with this doctor • This doctor really cares for me • This doctor takes me seriously • This doctor accepts me the way I am • I feel totally relaxed with this doctor QB9. Do you currently, or have you ever, used a connected health device or tool to manage your health? Yes, currently use Formerly used, but not using now No, never Don’t know QB10. Which of the following, if any, are the reasons you currently use a connected health device or tool to manage your health? Track your medication schedule /remind you to take medications To help you to better understand/learn about a disease/condition with which you have been diagnosed Monitor/improve your diet Lose weight Monitor / improve your exercise level Aid you in regular care of a family member Contact your healthcare provider (or the healthcare provider of someone you care for) to report new symptoms /request an appointment or a medication change Store your personal health information Store your health insurance information Social interaction with others Interested in your own health data To prevent illness General wellbeing Other reason (please specify) None of the above Asked of 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
93 QB11 What, if anything, prevents you from using/owning a connected health device or tool for your health? I am not interested in technology for my health I find devices, trackers and apps too much effort I am concerned about the privacy of my health data and who will have access to it I am concerned about insurance companies/public health bodies using my health data The cost is a barrier I don’t trust the quality of data it delivers I don’t see it as useful I don’t know enough about them I don’t understand how my data will be stored Other (please specify) Nothing prevents me or is a barrier QB12 To what extent do you agree or disagree, if at all, with the following statements… • If my doctor recommended that I use a connected health device or tool as part of my treatment plan I would use it • If my pharmacist recommended that I use a connected health device or tool as part of my treatment plan I would use it • If my health insurance company recommended that I use a device, tracker or app as part of my treatment plan I would use it • If a nurse recommended that I use a device, tracker or app as part of my treatment plan I would use it • If a friend or family member recommended that I use a device, tracker or app as part of my treatment plan I would use it Strongly agree Tend to agree Tend to disagree Strongly disagree Don’t know QB13. Do you have a long-standing condition, illness or health condition that limits you in some way? By long-standing, we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time? Yes No Asked of 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
© 2018 Ipsos 94 Contacts Omar Pedraza Senior Account Manager Ipsos Public Affairs, US Omar.Pedraza@ipsos.com + 1 202 831 5363 Anna Quigley Research Director Ipsos MORI, UK Anna.Quigley@ipsos.com + 44 (0)207 347 3996 Robert Grimm Director Ipsos GmbH, Germany Robert.Grimm@ipsos.com + 49 (0)30 3030645 7900
95 ABOUT IPSOS Ipsos ranks third in the global research industry.With a strong presence in 89 countries, Ipsos employs more than 16,000 people and has the ability to conduct research programs in more than 100 countries. Founded in France in 1975, Ipsos is controlled and managed by research professionals.They have built a solid Group around a multi- specialist positioning – Media and advertising research; Marketing research; Client and employee relationship management;Opinion & social research; Mobile, Online, Offline data collection and delivery. Ipsos is listed on Eurolist – NYSE – Euronext. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD). ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP www.ipsos.com GAME CHANGERS At Ipsos we are passionately curious about people, markets, brands and society. We deliver information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions. We believe that our work is important. Security, simplicity, speed and substance applies to everything we do. Through specialisation, we offer our clients a unique depth of knowledge and expertise. Learning from different experiences gives us perspective and inspires us to boldly call things into question, to be creative. By nurturing a culture of collaboration and curiosity, we attract the highest calibre of people who have the ability and desire to influence and shape the future. “GAME CHANGERS” – our tagline – summarises our ambition.

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Global views on healthcare in 2018: Ipsos Global Advisor

  • 1. © 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 1 What does the world think about healthcare? IPSOS GLOBAL ADVISOR GlobalViews On Healthcare – 2018 © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
  • 2. 2 • The findings come from surveys conducted in 2018 on the Ipsos Global Advisor platform using the Ipsos Online Panel system. • The survey comprising questions A1-A5 was conducted between April 20 and May 4, 2018 with 20,767 adults across 27 countries: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, Germany, Hungary, India, Italy, Japan, Malaysia, Mexico, Peru, Poland, Russia, Saudi Arabia, Serbia, South Africa, South Korea, Spain, Sweden, Turkey and the United States. • The survey comprising questions B1-B13 was conducted between May 25 and June 8, 2018 with 23,249 adults across 28 countries (the same as above plus Colombia). • All survey respondents are aged 18-64 in Canada and the U.S. and 16-64 in all other countries . • The sample size per country in each survey is approximately N=1,000 for Australia, Brazil, Canada, China, France, Italy, Japan, Malaysia, Spain, Germany, Great Britain, and the U.S., and approximately N=500 for Argentina, Belgium, Colombia, Chile, Hungary, India, Mexico, Peru, Poland, Russia, Saudi Arabia, Serbia, South Africa, South Korea, Sweden, and Turkey. • Weighting has been employed to balance demographics and ensure that the sample’s composition reflects that of the adult population according to the most recent country census data. • A survey with an unweighted probability sample of this size would have an estimated margin of error of +/- 3.1 percentage points for a sample of 1,000 and an estimated margin of error of +/- 4.5 percentage points for a 500 sample 19 times out of 20. • In 17 of the countries surveyed ,internet penetration is sufficiently high to think of the samples as representative of the national population within the age ranges covered: Argentina, Australia, Belgium, Canada, France, Germany, Hungary, Italy, Japan, Poland, Serbia, South Korea, Spain, Sweden, Great Britain, and U.S. Brazil, Chile, China, Colombia, India, Malaysia, Mexico, Russia, Peru, Saudi Arabia, South Africa, andTurkey have lower levels of internet penetration. Samples from those countries should not be considered to be fully nationally representative, but instead to represent a more affluent, connected population, representing an important and emerging middle class. • Results may not always sum to 100% or may be 1 point higher/lower than the actuals due to rounding, multiple responses or the exclusion of don't knows or not stated responses.
  • 3. © 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 3 Table of Contents 4. Personal Health Perceptions 32. EvaluatingThe Healthcare System 45. Patient Experience 66. ExpectedChanges in Healthcare 76. Adoption of HealthcareTechnology 87. Sources of Information 98. Contacts
  • 4. © 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 4 Do citizens feel like they are living a healthy lifestyle? IPSOS GLOBAL ADVISOR Personal Health Perceptions © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
  • 5. 5 QA1. Please indicate your level of agreement with each of the following statements. – I am in good health. 56% 70% 68% 67% 65% 64% 63% 61% 61% 60% 59% 59% 58% 58% 57% 57% 57% 56% 55% 55% 55% 53% 50% 49% 48% 47% 34% 32% 27% 19% 17% 22% 22% 21% 20% 25% 30% 27% 25% 26% 29% 26% 27% 27% 31% 27% 27% 26% 23% 34% 35% 28% 25% 29% 49% 43% 17% 11% 15% 11% 13% 15% 16% 14% 10% 14% 16% 15% 13% 16% 16% 16% 13% 17% 18% 20% 22% 14% 16% 23% 27% 24% 18% 25% World India Serbia Saudi Arabia Argentina United States South Africa Mexico Malaysia France Great Britain Canada Spain Australia Turkey Germany Italy Sweden Brazil Belgium Chile China Peru Russia Poland Hungary South Korea Japan Personal Health Perceptions – Good Health Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +39 +59 +53 +56 +52 +49 +47 +47 +51 +46 +43 +44 +45 +42 +41 +41 +44 +39 +37 +35 +33 +39 +34 +26 +21 +23 +16 +7 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 6. 6 QA1. Please indicate your level of agreement with each of the following statements. – I eat a healthy diet. 48% 68% 65% 57% 55% 55% 54% 53% 53% 52% 52% 52% 51% 50% 49% 49% 49% 48% 48% 43% 41% 41% 40% 39% 35% 35% 33% 25% 32% 20% 25% 26% 28% 33% 33% 30% 34% 32% 31% 34% 31% 34% 28% 27% 26% 30% 28% 39% 31% 35% 37% 32% 31% 41% 45% 46% 20% 12% 10% 17% 17% 12% 13% 17% 13% 16% 18% 14% 18% 16% 23% 24% 25% 22% 24% 18% 27% 24% 24% 29% 34% 24% 23% 29% World India China United States Great Britain Belgium Sweden Australia Malaysia France Saudi Arabia Germany Canada Spain Argentina Turkey Serbia South Africa Poland Italy Chile Mexico Hungary Brazil Russia Peru South Korea Japan Personal Health Perceptions – Healthy Diet Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +28 +56 +55 +40 +38 +43 +41 +36 +40 +36 +34 +38 +33 +34 +26 +25 +24 +26 +24 +25 +14 +17 +16 +10 +1 +11 +10 -4 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 7. 7 QA1. Please indicate your level of agreement with each of the following statements. – I get enough exercise. 40% 62% 55% 54% 49% 47% 46% 44% 44% 44% 44% 43% 42% 42% 40% 38% 38% 37% 37% 36% 35% 33% 32% 31% 29% 27% 24% 17% 29% 23% 28% 29% 30% 22% 26% 25% 25% 25% 34% 28% 26% 26% 30% 36% 30% 32% 32% 35% 35% 29% 17% 31% 33% 28% 39% 31% 31% 15% 18% 17% 21% 31% 28% 31% 30% 31% 22% 29% 32% 32% 31% 26% 32% 31% 31% 28% 30% 39% 51% 38% 38% 45% 37% 53% World India Saudi Arabia Germany China United States Great Britain Turkey Australia Argentina Belgium Canada Sweden Russia South Africa Malaysia Mexico Italy France Peru Spain Brazil Serbia Chile Poland Hungary South Korea Japan Personal Health Perceptions – Exercise Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +9 +47 +37 +37 +28 +16 +18 +13 +14 +13 +22 +14 +10 +10 +9 +12 +6 +6 +6 +8 +5 -6 -19 -7 -9 -18 -13 -36 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 8. 8 QA1. Please indicate your level of agreement with each of the following statements. – I get enough sleep. 49% 68% 61% 60% 57% 54% 54% 53% 52% 50% 50% 49% 49% 49% 49% 49% 49% 48% 47% 46% 46% 45% 44% 43% 42% 41% 36% 35% 26% 18% 25% 13% 27% 21% 24% 21% 28% 21% 28% 27% 30% 25% 24% 28% 29% 27% 34% 23% 28% 27% 24% 26% 22% 29% 40% 37% 25% 14% 14% 28% 17% 25% 22% 26% 20% 29% 23% 24% 21% 26% 28% 24% 23% 26% 20% 31% 27% 28% 31% 31% 37% 29% 25% 29% World India Saudi Arabia Serbia China United States Argentina Russia Germany Poland Sweden South Africa Italy Mexico Canada Turkey Spain France Malaysia Great Britain Belgium Brazil Australia Hungary Chile Peru Japan South Korea Personal Health Perceptions – Sleep Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +24 +54 +47 +32 +40 +29 +32 +27 +32 +21 +27 +25 +28 +23 +21 +25 +26 +22 +27 +15 +19 +17 +13 +12 +5 +12 +11 +6 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 9. 9 QA1. Please indicate your level of agreement with each of the following statements. – I am in frequent contact with family members and/or friends. 68% 89% 77% 73% 73% 73% 71% 71% 71% 71% 71% 71% 70% 70% 70% 70% 70% 69% 69% 69% 68% 67% 66% 66% 64% 60% 46% 32% 21% 7% 15% 17% 17% 16% 15% 15% 20% 21% 15% 15% 19% 23% 22% 18% 21% 20% 21% 23% 24% 25% 17% 21% 28% 27% 39% 42% 11% 5% 9% 10% 10% 12% 13% 14% 9% 8% 14% 14% 11% 7% 8% 13% 10% 11% 10% 8% 9% 9% 17% 13% 8% 12% 16% 26% World Serbia United States Mexico India Hungary Argentina Russia Great Britain France South Africa Turkey Sweden Germany Spain Chile Saudi Arabia Canada Australia China Belgium Malaysia Poland Peru Italy Brazil South Korea Japan Personal Health Perceptions – Social Engagement Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +57 +84 +68 +63 +63 +61 +58 +57 +62 +63 +57 +57 +59 +63 +62 +57 +60 +58 +59 +61 +59 +58 +49 +53 +56 +48 +30 +6 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 10. 10 QA1. Please indicate your level of agreement with each of the following statements. – I feel safe in my community. 53% 75% 71% 69% 66% 65% 64% 64% 62% 61% 60% 58% 58% 57% 56% 56% 52% 52% 45% 43% 42% 41% 41% 35% 35% 34% 30% 29% 27% 17% 20% 22% 21% 23% 23% 25% 26% 27% 16% 30% 25% 27% 32% 28% 27% 33% 40% 23% 27% 25% 46% 27% 26% 43% 30% 28% 20% 8% 9% 9% 13% 12% 13% 11% 12% 12% 24% 12% 17% 16% 13% 16% 21% 16% 15% 35% 31% 35% 13% 38% 40% 23% 40% 43% World Canada United States China India Saudi Arabia Australia Germany Great Britain Malaysia Serbia Spain Sweden Hungary Belgium Poland Russia France South Korea Argentina Chile South Africa Japan Turkey Mexico Italy Brazil Peru Personal Health Perceptions – Safety Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +33 +67 +62 +60 +53 +53 +51 +53 +50 +49 +36 +46 +41 +41 +43 +40 +31 +36 +30 +8 +11 +6 +28 -3 -5 +11 -10 -14
  • 11. 11 QA1. Please indicate your level of agreement with each of the following statements. – I get all the medical care I need. 49% 71% 66% 65% 64% 64% 63% 63% 62% 59% 59% 56% 55% 55% 50% 48% 47% 43% 42% 40% 40% 36% 35% 34% 30% 29% 27% 26% 27% 17% 21% 24% 24% 25% 19% 22% 26% 26% 22% 28% 29% 25% 21% 26% 36% 25% 34% 21% 27% 25% 23% 29% 46% 27% 29% 47% 24% 12% 13% 11% 12% 12% 18% 15% 13% 15% 19% 16% 15% 20% 29% 26% 17% 32% 24% 39% 34% 40% 42% 38% 24% 44% 44% 26% World Belgium India Germany Australia Great Britain United States Canada France Saudi Arabia Sweden Spain Malaysia Argentina South Africa Hungary China Turkey Italy Serbia Mexico Chile Poland Brazil South Korea Peru Russia Japan Personal Health Perceptions – Medical Care Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +25 +59 +53 +54 +52 +52 +45 +48 +49 +44 +40 +40 +40 +35 +21 +22 +30 +11 +18 +1 +6 -4 -7 -4 +6 -15 -17 0 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 12. 12 QA1. Please indicate your level of agreement with each of the following statements. – I get all the dental care I need. 46% 68% 67% 64% 62% 60% 58% 58% 57% 53% 53% 52% 51% 48% 43% 43% 40% 39% 39% 37% 34% 34% 33% 32% 32% 32% 31% 29% 26% 23% 20% 24% 22% 21% 24% 20% 18% 23% 29% 25% 23% 35% 19% 24% 30% 34% 24% 20% 34% 46% 24% 27% 40% 28% 28% 20% 28% 10% 13% 12% 16% 19% 18% 22% 25% 24% 18% 23% 26% 17% 37% 33% 30% 27% 37% 43% 32% 20% 43% 41% 28% 41% 42% 51% World Germany Belgium India Great Britain Sweden France Canada United States Australia Saudi Arabia Hungary Argentina Malaysia Serbia South Africa Spain China Turkey Poland Italy South Korea Russia Mexico Japan Brazil Peru Chile Personal Health Perceptions – Dental Care Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +18 +58 +54 +52 +46 +41 +40 +36 +32 +29 +35 +29 +25 +31 +6 +10 +10 +12 +2 -6 +2 +14 -10 -9 +4 -9 -11 -22 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 13. 13 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Personal Health Perceptions - Summary Please indicate your level of agreement with each of the following statements. (% agree) W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A I am in frequent contact with family members and/or friends 68% 71% 69% 68% 60% 69% 70% 69% 71% 71% 70% 73% 73% 64% 32% 46% 67% 73% 66% 66% 71% 70% 89% 71% 70% 70% 71% 77% I am in good health 56% 65% 58% 55% 55% 59% 55% 53% 60% 59% 57% 47% 70% 57% 32% 34% 61% 61% 50% 48% 49% 67% 68% 63% 58% 56% 57% 64% I feel safe in my community 53% 43% 64% 56% 30% 75% 42% 69% 52% 62% 64% 57% 66% 34% 41% 45% 61% 35% 29% 56% 52% 65% 60% 41% 58% 58% 35% 71% I get all the medical care I need 49% 55% 64% 71% 34% 63% 36% 47% 62% 64% 65% 48% 66% 42% 26% 30% 55% 40% 29% 35% 27% 59% 40% 50% 56% 59% 43% 63% I get enough sleep 49% 54% 44% 46% 45% 49% 42% 57% 48% 46% 52% 43% 68% 49% 36% 35% 47% 49% 41% 50% 53% 61% 60% 49% 49% 50% 49% 54% I eat a healthy diet 48% 49% 53% 55% 39% 51% 41% 65% 52% 55% 52% 40% 68% 43% 25% 33% 53% 41% 35% 48% 35% 52% 49% 48% 50% 54% 49% 57% I get all the dental care I need 46% 51% 53% 67% 32% 58% 29% 39% 58% 62% 68% 52% 64% 34% 32% 34% 48% 32% 31% 37% 33% 53% 43% 43% 40% 60% 39% 57% I get enough exercise 40% 44% 44% 44% 33% 43% 31% 49% 37% 46% 54% 27% 62% 37% 17% 24% 38% 38% 36% 29% 42% 55% 32% 40% 35% 42% 44% 47%
  • 14. 14 QA3. In general, how often do you visit/consult with each of the following for yourself? – WorldTotal 28% 10% 4% 6% 8% 5% 5% 6% 2% 21% 21% 9% 12% 11% 7% 7% 6% 4% 22% 31% 29% 31% 19% 13% 11% 9% 10% 19% 26% 32% 26% 28% 21% 18% 17% 20% 11% 11% 25% 26% 35% 54% 60% 62% 63% A primary care physician A dentist/dental surgeon An optometrist/ophthalmologist ("eye doctor") An obstetrician/gynecologist Any other type of medical specialist or healthcare professional A physical or occupational therapist An alternative medicine professional A mental health professional An audiologist (hearing specialist) ProviderVisits – Global Summary ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 89% 89% 75% 74% 65% 46% 40% 38% 37%
  • 15. 15 QA3. In general, how often do you visit/consult with each of the following for yourself? – A primary care physician (general practitioner, internist, family doctor, etc.). 28% 48% 40% 36% 34% 41% 37% 44% 28% 46% 43% 26% 29% 23% 22% 23% 16% 31% 15% 22% 27% 20% 24% 18% 12% 17% 19% 15% 21% 26% 26% 21% 17% 24% 25% 19% 19% 20% 22% 23% 20% 24% 30% 23% 20% 18% 18% 27% 21% 17% 22% 14% 20% 16% 15% 7% 22% 15% 17% 21% 26% 18% 19% 18% 28% 17% 16% 23% 26% 30% 23% 19% 31% 22% 27% 24% 24% 26% 20% 24% 29% 22% 24% 14% 19% 9% 15% 20% 19% 13% 14% 14% 19% 11% 11% 19% 16% 14% 15% 24% 21% 18% 27% 15% 15% 24% 21% 30% 25% 27% 24% 23% 11% 2% 2% 3% 5% 5% 5% 5% 7% 7% 9% 9% 10% 10% 10% 11% 11% 12% 12% 12% 13% 13% 14% 14% 14% 18% 19% 41% World Belgium Poland Serbia Hungary Spain Germany Italy Canada France Australia Mexico Argentina United States India South Africa Brazil Turkey Russia Saudi Arabia South Korea Chile Great Britain Sweden China Malaysia Peru Japan ProviderVisits – Primary Care Physician ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 89% 98% 98% 97% 95% 95% 95% 95% 93% 93% 91% 91% 91% 91% 90% 89% 89% 89% 88% 88% 88% 87% 86% 86% 86% 82% 81% 59%
  • 16. 16 QA3. In general, how often do you visit/consult with each of the following for yourself? – An obstetrician/gynecologist. 6% 5% 8% 14% 4% 7% 9% 15% 8% 4% 9% 16% 3% 2% 8% 3% 3% 10% 3% 3% 4% 6% 2% 2% 2% 3% 2% 6% 12% 23% 23% 19% 26% 8% 14% 13% 17% 3% 16% 19% 8% 9% 17% 6% 13% 17% 4% 15% 7% 9% 5% 3% 4% 9% 4% 2% 31% 40% 37% 43% 49% 47% 44% 35% 41% 24% 42% 25% 37% 39% 32% 39% 25% 24% 40% 23% 40% 26% 25% 11% 12% 11% 8% 8% 26% 27% 27% 17% 14% 26% 20% 22% 18% 53% 17% 22% 34% 30% 23% 31% 37% 25% 29% 31% 19% 27% 33% 30% 26% 19% 24% 15% 26% 6% 6% 7% 7% 13% 13% 14% 15% 16% 17% 18% 18% 19% 20% 21% 22% 24% 25% 28% 30% 32% 36% 54% 57% 58% 62% 68% World Russia Serbia Argentina Germany Hungary Chile Poland Brazil Sweden Peru Saudi Arabia Italy Spain Mexico France China India Belgium Turkey United States South Korea South Africa Canada Australia Malaysia Great Britain Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 74% 94% 94% 93% 93% 87% 87% 86% 85% 84% 83% 82% 82% 81% 80% 79% 78% 76% 75% 72% 70% 68% 64% 46% 43% 42% 39% 32% ProviderVisits – Obstetrician/ Gynecologist (among women) Base: 10,254 online adult females aged 16-64 across 27 countries April 20 – May 4, 2018
  • 17. 17 QA3. In general, how often do you visit/consult with each of the following for yourself? – An alternative medicine professional (e.g., acupuncturist, osteopath, chiropractor, traditional Chinese medicine. 5% 10% 10% 9% 5% 4% 6% 7% 4% 5% 9% 6% 5% 6% 3% 4% 10% 9% 3% 2% 5% 2% 2% 2% 5% 3% 1% 5% 7% 16% 15% 16% 10% 10% 7% 9% 8% 9% 6% 7% 7% 6% 4% 4% 6% 6% 6% 5% 6% 3% 3% 5% 5% 4% 2% 2% 11% 24% 19% 16% 17% 15% 14% 15% 16% 14% 8% 13% 9% 11% 8% 8% 7% 6% 9% 10% 8% 7% 5% 8% 6% 7% 5% 5% 18% 31% 17% 18% 23% 24% 20% 15% 18% 17% 19% 16% 19% 17% 25% 22% 14% 16% 19% 18% 16% 20% 20% 13% 12% 13% 14% 7% 60% 21% 38% 42% 45% 47% 53% 55% 55% 55% 58% 59% 60% 60% 61% 62% 63% 64% 64% 64% 66% 68% 69% 72% 73% 73% 78% 82% World China Saudi Arabia India Peru Malaysia Mexico Brazil South Korea France Australia Argentina South Africa Chile Hungary Germany United States Canada Sweden Turkey Belgium Russia Poland Italy Great Britain Spain Serbia Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 40% 79% 62% 59% 55% 53% 47% 45% 45% 45% 43% 41% 40% 40% 39% 38% 37% 37% 37% 36% 34% 32% 31% 28% 27% 27% 22% 18% ProviderVisits – Alternative Medicine Professional Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 18. 18 QA3. In general, how often do you visit/consult with each of the following for yourself? – A mental health professional (e.g., psychiatrist, psychologist) 6% 6% 2% 9% 11% 12% 7% 8% 8% 3% 6% 10% 9% 7% 11% 2% 3% 9% 4% 4% 8% 9% 6% 5% 2% 3% 6% 7% 6% 9% 8% 12% 10% 6% 13% 6% 9% 3% 5% 6% 4% 4% 7% 9% 3% 4% 6% 4% 2% 4% 5% 4% 4% 3% 3% 2% 9% 16% 16% 15% 13% 13% 12% 10% 9% 13% 12% 7% 7% 6% 7% 11% 7% 5% 6% 7% 4% 6% 7% 7% 11% 7% 5% 3% 17% 27% 26% 17% 15% 19% 16% 22% 21% 23% 19% 18% 17% 19% 11% 13% 24% 17% 18% 17% 18% 12% 14% 13% 12% 12% 11% 5% 62% 43% 47% 47% 50% 51% 52% 53% 54% 57% 58% 60% 63% 63% 64% 64% 65% 66% 67% 68% 69% 69% 69% 71% 72% 75% 76% 83% World Peru China Saudi Arabia Brazil Argentina India Chile Turkey Russia Mexico Sweden Australia Poland United States Malaysia Serbia Canada South Africa Hungary Belgium Germany Great Britain Spain South Korea Italy France Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 38% 57% 53% 53% 50% 49% 48% 47% 46% 43% 42% 40% 37% 37% 36% 36% 36% 34% 33% 32% 31% 31% 31% 29% 28% 25% 24% 17% ProviderVisits – Mental Health Professional Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 19. 19 QA3. In general, how often do you visit/consult with each of the following for yourself? – A dentist/dental surgeon. 10% 6% 8% 18% 6% 6% 18% 9% 6% 18% 19% 14% 9% 8% 10% 20% 6% 10% 8% 5% 10% 4% 7% 12% 6% 11% 9% 18% 21% 24% 41% 20% 19% 16% 20% 15% 16% 20% 26% 20% 21% 41% 29% 19% 18% 23% 20% 23% 38% 15% 15% 13% 16% 17% 19% 9% 31% 53% 37% 30% 36% 42% 29% 38% 40% 29% 28% 26% 32% 25% 27% 28% 33% 33% 31% 29% 18% 34% 36% 29% 29% 28% 28% 13% 26% 13% 10% 28% 34% 30% 26% 31% 29% 26% 18% 31% 28% 17% 24% 22% 32% 22% 29% 30% 20% 33% 28% 32% 34% 29% 26% 28% 11% 4% 5% 5% 5% 6% 7% 7% 8% 9% 9% 9% 9% 10% 10% 11% 11% 11% 12% 13% 14% 14% 14% 15% 16% 16% 18% 32% World Belgium Germany Serbia Russia Sweden Poland Hungary France Brazil Saudi Arabia Turkey Italy Great Britain Canada Argentina China Peru South Korea Australia United States South Africa Spain Chile Malaysia Mexico India Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 89% 96% 95% 95% 95% 94% 93% 93% 92% 91% 91% 91% 91% 90% 90% 89% 89% 89% 88% 87% 87% 86% 86% 85% 84% 84% 82% 68% ProviderVisits – Dentist/ Dental Surgeon Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 20. 20 QA3. In general, how often do you visit/consult with each of the following for yourself? – An optometrist/ophthalmologist (“eye doctor”) 4% 4% 2% 12% 2% 4% 5% 10% 6% 6% 2% 6% 4% 5% 2% 7% 3% 1% 3% 4% 3% 3% 2% 2% 4% 2% 2% 5% 9% 8% 6% 20% 8% 9% 14% 21% 12% 13% 5% 15% 8% 10% 7% 9% 8% 2% 3% 9% 8% 9% 7% 6% 11% 10% 6% 5% 29% 36% 30% 33% 34% 26% 30% 29% 34% 35% 29% 33% 28% 39% 30% 30% 34% 29% 26% 30% 33% 28% 30% 32% 27% 22% 16% 8% 32% 40% 48% 19% 40% 44% 33% 21% 29% 26% 44% 26% 37% 24% 38% 29% 30% 42% 43% 31% 29% 33% 34% 32% 27% 26% 32% 20% 25% 13% 15% 16% 16% 17% 18% 19% 19% 19% 20% 21% 22% 23% 24% 25% 26% 26% 26% 26% 26% 27% 28% 28% 31% 41% 44% 62% World Russia Canada Saudi Arabia Hungary Poland China India Brazil Argentina France Peru Germany United States South Africa South Korea Chile Belgium Serbia Turkey Australia Great Britain Spain Italy Mexico Malaysia Sweden Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 75% 87% 85% 84% 84% 83% 83% 82% 81% 81% 80% 79% 78% 77% 76% 75% 74% 74% 74% 74% 74% 73% 72% 72% 69% 59% 56% 38% ProviderVisits – Optometrist/ Ophtalmologist Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 21. 21 QA3. In general, how often do you visit/consult with each of the following for yourself? – An audiologist (hearing specialist) 2% 5% 8% 2% 7% 2% 5% 2% 2% 0% 2% 3% 1% 2% 2% 1% 1% 2% 1% 4% 3% 2% 2% 2% 0% 1% 1% 1% 4% 4% 12% 9% 12% 6% 8% 3% 2% 1% 7% 2% 4% 6% 4% 4% 2% 3% 3% 5% 4% 2% 3% 4% 1% 2% 2% 2% 10% 14% 22% 18% 14% 16% 13% 12% 14% 9% 14% 10% 9% 9% 9% 13% 12% 9% 11% 8% 7% 6% 6% 6% 6% 5% 4% 3% 20% 23% 23% 30% 17% 27% 22% 32% 27% 34% 17% 23% 24% 19% 23% 17% 19% 19% 19% 14% 16% 18% 16% 14% 19% 16% 12% 5% 63% 54% 36% 41% 49% 50% 51% 52% 56% 56% 61% 62% 62% 63% 64% 65% 66% 67% 67% 69% 71% 72% 73% 74% 75% 76% 82% 89% World Argentina Saudi Arabia China India Peru Brazil Hungary Russia Serbia Malaysia Chile Poland Mexico Turkey South Korea Spain Australia Italy United States South Africa Canada Sweden Great Britain Belgium France Germany Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 37% 46% 64% 59% 51% 50% 49% 48% 45% 44% 39% 38% 38% 37% 37% 35% 34% 33% 33% 32% 29% 28% 27% 26% 26% 24% 18% 11% ProviderVisits – Audiologist/ Hearing Specialist Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 22. 22 QA3. In general, how often do you visit/consult with each of the following for yourself? – A physical or occupational therapist 5% 2% 4% 9% 10% 6% 4% 1% 4% 9% 8% 7% 4% 9% 3% 6% 7% 4% 3% 5% 5% 5% 3% 5% 5% 3% 1% 2% 7% 5% 14% 17% 16% 12% 11% 5% 4% 5% 8% 8% 5% 5% 9% 6% 5% 7% 5% 5% 4% 5% 3% 6% 6% 4% 2% 1% 13% 51% 23% 23% 19% 21% 17% 12% 17% 9% 11% 13% 12% 9% 14% 13% 5% 8% 12% 10% 6% 8% 10% 8% 8% 9% 4% 4% 21% 17% 28% 20% 21% 21% 22% 35% 27% 29% 22% 20% 26% 23% 19% 19% 26% 22% 21% 21% 22% 19% 20% 17% 16% 16% 8% 5% 54% 25% 30% 31% 34% 40% 46% 47% 48% 49% 51% 52% 53% 54% 55% 57% 58% 59% 59% 60% 63% 63% 64% 64% 64% 69% 85% 89% World Hungary China Saudi Arabia India South Korea Peru Serbia Russia Sweden Spain Brazil Turkey Germany Malaysia Argentina Belgium Poland Italy Mexico Canada Australia South Africa Great Britain United States Chile France Japan ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften Never 46% 75% 70% 69% 66% 60% 54% 53% 52% 52% 50% 48% 47% 46% 45% 43% 43% 41% 41% 41% 37% 37% 36% 36% 36% 31% 15% 11% ProviderVisits – Physical/Occupational Therapist Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 23. 23 QA3. In general, how often do you visit/consult with each of the following for yourself? – Any other type of medical specialist (e.g., dermatologist, neurologist, oncologist, etc.) or healthcare professional 8% 13% 8% 8% 12% 15% 6% 9% 10% 13% 7% 8% 10% 8% 5% 8% 7% 4% 4% 6% 6% 7% 4% 7% 5% 6% 5% 9% 11% 16% 10% 10% 18% 21% 14% 15% 12% 14% 6% 16% 17% 7% 12% 10% 12% 7% 7% 7% 9% 9% 6% 13% 7% 8% 7% 3% 19% 21% 23% 32% 23% 25% 28% 22% 26% 23% 17% 22% 19% 20% 19% 25% 20% 21% 17% 12% 18% 18% 14% 13% 13% 11% 11% 7% 28% 37% 45% 36% 31% 20% 31% 30% 28% 22% 42% 24% 24% 30% 29% 21% 25% 32% 33% 32% 24% 22% 31% 19% 26% 24% 17% 12% 35% 14% 15% 15% 17% 20% 20% 24% 24% 29% 29% 30% 30% 34% 35% 36% 36% 37% 39% 43% 43% 43% 45% 48% 49% 51% 61% 70% World Poland Hungary Russia Turkey Saudi Arabia China Germany Peru Argentina Serbia Brazil India Belgium Chile South Korea Spain Italy France Sweden Malaysia Mexico South Africa United States Australia Canada Great Britain Japan Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 65% 87% 85% 85% 83% 80% 80% 76% 76% 72% 71% 70% 70% 66% 65% 64% 64% 63% 61% 57% 57% 57% 56% 52% 51% 49% 39% 30% ThreeTimes aYear or More Twice a year Once aYear Ever (100-Never)LessOften NeverProviderVisits – Other Type of Specialist
  • 24. 24 34% 57% 43% 42% 41% 40% 39% 39% 36% 36% 35% 35% 34% 34% 33% 33% 33% 31% 30% 30% 29% 29% 29% 29% 26% 26% 23% 23% 22% World Russia Hungary Sweden Canada Germany Poland Serbia United States India Australia Chile South Korea South Africa Turkey Great Britain China Malaysia Peru Spain France Belgium Argentina Brazil Saudi Arabia Colombia Mexico Japan Italy QB13. Do you have a long- standing condition, illness or health condition that limits you in some way? By long-standing, we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time. Yes Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Prevalence of Long- Standing Conditions
  • 25. 25 QB6. Now, thinking personally, to what extent do you agree or disagree with the following statement? – I frequently give blood to help others. 29% 58% 54% 52% 40% 40% 40% 38% 36% 35% 31% 30% 30% 30% 29% 28% 23% 23% 23% 20% 20% 19% 18% 18% 17% 17% 16% 16% 11% 28% 30% 27% 28% 38% 37% 30% 33% 21% 36% 24% 30% 24% 31% 30% 25% 32% 24% 29% 27% 36% 31% 23% 34% 16% 23% 18% 24% 23% 43% 12% 19% 20% 22% 23% 30% 29% 43% 30% 46% 40% 47% 39% 41% 47% 45% 53% 49% 53% 44% 50% 59% 49% 66% 61% 66% 61% 67% World Saudi Arabia Turkey India China Malaysia Colombia Argentina Serbia Peru South Africa Chile Brazil Spain Mexico Hungary Italy United States France Australia Belgium Poland Great Britain South Korea Sweden Germany Russia Canada Japan Frequency of Blood Donation Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) -14 +46 +35 +32 +18 +17 +10 +9 -7 +5 -15 -10 -17 -9 -12 -19 -22 -30 -26 -33 -24 -31 -41 -31 -49 -44 -50 -45 -56
  • 26. 26 QB6. Now, thinking about you personally, to what extent do you agree or disagree with the following statement? – In case of sudden death, I would allow my organs to be removed in order to help others in need. 61% 75% 74% 72% 72% 72% 71% 70% 70% 69% 68% 68% 67% 66% 66% 66% 65% 63% 63% 62% 57% 56% 55% 53% 50% 44% 39% 33% 30% 23% 12% 15% 17% 20% 17% 20% 17% 15% 17% 20% 20% 20% 17% 19% 24% 20% 22% 19% 27% 24% 21% 32% 22% 31% 26% 40% 44% 32% 16% 12% 11% 11% 8% 12% 10% 13% 15% 14% 12% 12% 14% 17% 15% 10% 15% 16% 18% 11% 18% 23% 13% 26% 20% 30% 22% 24% 38% World Colombia India Turkey Spain Mexico Poland Brazil Chile Canada Sweden Australia Great Britain Argentina Hungary Italy United States Peru Serbia China France South Africa Belgium Germany Malaysia Saudi Arabia South Korea Japan Russia Willingness to Donate Organs Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +45 +63 +63 +61 +64 +60 +61 +57 +55 +55 +56 +56 +53 +49 +51 +56 +50 +47 +45 +51 +39 +33 +42 +27 +30 +14 +17 +9 -8
  • 27. 27 52% 33% 27% 25% 23% 22% 18% 17% 15% 7% 7% 3% 1% Cancer Obesity Mental health Stress Drug abuse Diabetes Alcohol abuse Heart disease Smoking Dementia Sexually transmitted diseases (STD) Hospital superbugs Other [ISSUE] is a top three health problem in my country QB1.Thinking generally, which of the following, if any, do you see as the biggest health problems facing people in your country today? Public Health Concerns – Globally Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
  • 28. 28 Base: 20,794 online adults aged 16-64 across 28 countries March 23 – April 6, 2018 Top 3 Issues in each country W O R L D A R G A U S B E L B R A C A N C H L C H N C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A Cancer 1 2 3 1 1 1 2 1 2 1 2 1 1 2 1 1 3 3 3 1 1 1 3 1 2 1 3 1 2 Obesity 2 2 3 3 3 1 3 2 1 3 1 1 2 2 2 2 3 Mental health 3 1 2 2 3 2 1 2 1 1 Stress 3 2 3 3 2 2 2 2 3 3 2 Drug abuse 1 2 3 1 1 3 Diabetes 1 2 2 3 1 Alcohol abuse 3 3 2 3 Heart disease 3 3 2 Smoking 3 Dementia 3 Sexually transmitted diseases (STD) Hospital superbugs Other QB1.Thinking generally, which of the following, if any, do you see as the biggest health problems facing people in your country today? Top 3 Public Health Concerns per Country
  • 29. © 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 29 Do citizens feel like their healthcare system works to keep them healthy? IPSOS GLOBAL ADVISOR EvaluatingThe Healthcare System © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
  • 30. 30 45% 73% 72% 71% 64% 63% 62% 58% 58% 56% 55% 55% 54% 51% 50% 46% 46% 39% 34% 33% 30% 26% 25% 20% 20% 18% 18% 16% 14% 33% 18% 20% 22% 25% 22% 26% 29% 28% 31% 31% 31% 29% 30% 43% 29% 39% 49% 58% 38% 31% 37% 31% 39% 39% 25% 36% 39% 42% 23% 9% 9% 7% 11% 15% 12% 13% 15% 13% 14% 15% 18% 19% 7% 25% 16% 12% 8% 29% 39% 37% 44% 42% 41% 57% 47% 45% 45% World Great Britain Malaysia Australia Belgium United States Canada Spain Argentina Germany France India Saudi Arabia Sweden South Korea South Africa Turkey China Japan Italy Chile Mexico Colombia Hungary Peru Brazil Serbia Russia Poland QB2. How would you rate the quality of healthcare that you and your family have access to in your country? – By healthcare we include doctors, specialist physicians such as surgeons, hospitals, tests for diagnosis and drugs to treat various ailments. Quality Rating of Locally Accessible Healthcare Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Good Neither good nor poor Poor
  • 31. 31 QB4.To what extent do you agree with the following statement? – Waiting times to get an appointment with doctors are too long in my country. 60% 91% 78% 77% 77% 75% 74% 74% 73% 70% 70% 66% 65% 64% 62% 62% 61% 59% 55% 54% 54% 53% 51% 50% 47% 43% 41% 38% 38% 24% 5% 13% 11% 12% 13% 12% 15% 15% 21% 22% 20% 25% 24% 25% 27% 25% 27% 29% 31% 23% 29% 17% 28% 41% 33% 34% 35% 43% 16% 4% 9% 11% 11% 12% 14% 11% 12% 9% 8% 14% 10% 12% 13% 12% 14% 14% 16% 15% 23% 18% 33% 22% 12% 24% 25% 26% 20% World Serbia Hungary Chile Poland Peru Colombia Mexico Brazil Spain Italy Russia Germany Argentina Canada Great Britain Malaysia Sweden India China South Africa France Turkey Saudi Arabia Japan Australia United States South Korea Belgium Opinion on Healthcare System –WaitTimesToo Long Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +44 +87 +69 +66 +66 +63 +60 +63 +61 +61 +62 +52 +55 +52 +49 +50 +47 +45 +39 +39 +31 +35 +18 +28 +35 +19 +16 +12 +18
  • 32. 32 QB4.To what extent do you agree or disagree with the following statement? – Many people in my country cannot afford good healthcare. 58% 83% 82% 81% 78% 77% 77% 75% 75% 75% 74% 73% 72% 70% 63% 60% 57% 56% 54% 52% 51% 46% 44% 40% 32% 30% 28% 27% 25% 23% 8% 9% 8% 10% 14% 9% 16% 11% 14% 15% 15% 18% 16% 26% 28% 15% 27% 32% 27% 25% 33% 43% 33% 42% 30% 42% 35% 35% 19% 8% 9% 11% 12% 9% 14% 9% 14% 12% 12% 12% 10% 14% 11% 13% 28% 17% 14% 21% 24% 21% 14% 27% 27% 40% 30% 38% 40% World South Africa Serbia Chile Colombia Hungary Peru United States Mexico Russia Brazil Poland India Argentina China France Turkey Saudi Arabia Italy Spain Malaysia Australia Japan Germany Belgium Great Britain South Korea Canada Sweden Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +39 +75 +73 +70 +66 +68 +63 +66 +61 +63 +62 +61 +62 +56 +52 +47 +29 +39 +40 +31 +27 +25 +30 +13 +5 -10 -2 -11 -15 Opinion on Healthcare System – Quality HealthcareUnaffordable for Many People
  • 33. 33 QB4.To what extent do you agree or disagree with the following statement. – The healthcare system in my country is overstretched. 55% 85% 80% 74% 70% 70% 70% 69% 67% 66% 64% 60% 60% 60% 57% 57% 55% 52% 48% 46% 46% 43% 42% 41% 39% 33% 32% 24% 15% 30% 11% 14% 20% 22% 20% 24% 18% 26% 18% 26% 27% 24% 33% 28% 31% 32% 36% 39% 18% 39% 37% 33% 38% 39% 53% 31% 51% 62% 15% 4% 6% 7% 8% 11% 7% 13% 8% 16% 10% 13% 16% 8% 15% 12% 13% 12% 13% 36% 15% 20% 25% 22% 22% 14% 37% 25% 23% World Great Britain Hungary Sweden Spain Chile France Colombia Canada Brazil Italy Argentina Peru Australia Mexico South Africa Germany Russia United States Turkey India China Malaysia Saudi Arabia Serbia Belgium Poland South Korea Japan Opinion on Healthcare System – Overstretched Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +40 +81 +74 +67 +62 +59 +63 +56 +59 +50 +54 +47 +44 +52 +42 +45 +42 +40 +35 +10 +31 +23 +17 +19 +17 +19 -5 -1 -8
  • 34. 34 QB4.To what extent do you agree or disagree with the following statement? – I am concerned that my personal data will be made available to third parties (government, private companies) without my consent. 50% 67% 65% 63% 62% 62% 59% 59% 59% 57% 56% 56% 54% 54% 53% 52% 48% 47% 46% 44% 43% 43% 41% 41% 39% 34% 32% 31% 31% 30% 18% 20% 16% 21% 26% 25% 26% 23% 29% 26% 33% 29% 29% 29% 27% 29% 27% 33% 33% 34% 31% 37% 34% 34% 40% 43% 31% 53% 20% 15% 15% 21% 17% 12% 16% 15% 18% 14% 18% 12% 17% 17% 18% 21% 23% 26% 20% 23% 23% 27% 23% 26% 28% 26% 26% 38% 16% World Mexico Peru Turkey Chile China Colombia Malaysia Russia Spain India South Korea United States Brazil South Africa Argentina Serbia Poland Saudi Arabia Australia Germany Hungary France Great Britain Canada Italy Belgium Sweden Japan Opinion on Healthcare System – Concerned about Personal Data Security Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +30 +52 +50 +42 +45 +50 +43 +44 +41 +43 +38 +44 +37 +37 +35 +31 +25 +21 +26 +21 +20 +16 +18 +15 +11 +8 +6 -7 +15
  • 35. 35 QB4.To what extent do you agree or disagree with the following statements? – I find it easy to get an appointment with doctors in my local area. 41% 64% 63% 61% 59% 58% 55% 53% 52% 48% 45% 43% 41% 40% 37% 37% 36% 35% 35% 35% 34% 32% 31% 30% 27% 27% 26% 24% 23% 27% 20% 23% 25% 15% 26% 32% 30% 20% 31% 39% 26% 31% 25% 21% 27% 27% 23% 17% 36% 31% 32% 20% 20% 53% 35% 23% 20% 27% 32% 16% 13% 15% 26% 16% 14% 17% 28% 21% 16% 31% 29% 35% 42% 37% 37% 42% 49% 30% 35% 36% 49% 50% 20% 38% 51% 56% 50% World Spain Australia India Turkey United States South Korea Malaysia South Africa Saudi Arabia Belgium Canada Argentina Great Britain Chile Mexico France Russia Serbia China Sweden Germany Colombia Poland Japan Italy Peru Brazil Hungary Opinion on Healthcare System – Easy to Get an Appointment Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 9% 48% 50% 46% 33% 42% 41% 36% 24% 27% 29% 12% 12% 5% -5% 0% -1% -7% -14% 5% -1% -4% -18% -20% 7% -11% -25% -32% -27% Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree)
  • 36. 36 QB4.To what extent do you agree or disagree with the following statement? – I trust the healthcare system in my country to provide me with the best treatment. 41% 64% 63% 63% 61% 56% 54% 51% 50% 48% 47% 46% 46% 45% 43% 43% 37% 37% 36% 36% 34% 31% 26% 24% 24% 22% 20% 13% 13% 31% 26% 24% 25% 28% 28% 37% 29% 32% 28% 34% 32% 37% 35% 30% 26% 27% 52% 47% 41% 26% 33% 26% 21% 28% 38% 23% 25% 24% 28% 10% 13% 12% 12% 16% 9% 20% 18% 24% 19% 21% 17% 21% 27% 31% 37% 12% 17% 23% 40% 37% 49% 55% 48% 40% 57% 62% 63% World Spain Great Britain Malaysia Australia Canada Belgium India France Sweden Argentina Saudi Arabia China Germany United States Turkey South Africa Japan South Korea Italy Chile Mexico Colombia Serbia Peru Poland Brazil Russia Hungary Opinion on Healthcare System –Trust It to Provide BestTreatment Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +13 +54 +50 +51 +49 +40 +45 +31 +32 +24 +28 +25 +29 +24 +16 +12 0 +25 +19 +13 -6 -6 -23 -31 -24 -18 -37 -49 -50
  • 37. 37 QB4.To what extent do you agree or disagree with the following statement? – The healthcare system in my country provides the same standard of care to everyone. 32% 57% 54% 52% 50% 47% 43% 41% 40% 40% 35% 34% 34% 33% 30% 28% 26% 24% 24% 24% 23% 20% 19% 19% 18% 17% 17% 17% 13% 28% 27% 23% 27% 29% 28% 32% 31% 25% 30% 24% 30% 45% 44% 30% 35% 50% 26% 28% 28% 27% 13% 23% 18% 17% 19% 19% 25% 19% 40% 16% 23% 20% 21% 25% 25% 28% 35% 30% 41% 36% 21% 22% 40% 38% 24% 50% 48% 48% 50% 68% 58% 63% 66% 64% 64% 59% 68% World Malaysia Great Britain Spain Canada Australia China Saudi Arabia India Sweden Turkey Argentina Belgium South Korea France Italy Japan United States Russia Mexico Germany Serbia Peru Chile Brazil South Africa Colombia Poland Hungary Opinion on Healthcare System – Same Standard of Care for Everyone Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) -8 +41 +31 +32 +29 +22 +18 +13 +5 +10 -6 -2 +13 +11 -10 -10 +2 -26 -24 -24 -27 -48 -39 -44 -48 -47 -47 -42 -55
  • 38. 38 QB4.To what extent do you agree or disagree with the statement. Vaccinating against serious infectious diseases should be compulsory. 66% 81% 80% 80% 78% 77% 76% 75% 74% 74% 74% 73% 71% 70% 69% 66% 65% 64% 63% 62% 62% 60% 60% 59% 58% 53% 53% 51% 41% 23% 13% 11% 11% 15% 13% 17% 13% 20% 14% 19% 14% 22% 21% 19% 24% 25% 25% 26% 24% 25% 29% 29% 26% 27% 34% 36% 35% 49% 11% 7% 9% 10% 8% 10% 7% 12% 6% 13% 8% 13% 7% 8% 12% 10% 10% 11% 12% 14% 13% 12% 11% 16% 15% 13% 11% 15% 10% World Turkey Colombia Serbia South Africa Argentina Malaysia Peru Spain Mexico India Chile South Korea Australia Brazil Hungary Great Britain Saudi Arabia Italy Poland Germany China Sweden Russia Canada United States Belgium France Japan Opinion on Healthcare System – Support for CompulsoryVaccinations Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +55 +74 +71 +70 +70 +67 +69 +63 +68 +61 +66 +60 +64 +62 +57 +56 +55 +53 +51 +48 +49 +48 +49 +43 +43 +40 +42 +36 +31
  • 39. 39 Opinion on Healthcare System – Agree Summary (% agree) QB4. To what extent do you agree with the following statements? (% agree) W O R L D A R G A U S B E L B R A C A N C H L C H N C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A Vaccinating against serious infectious diseases should be compulsory 67% 77% 70% 53% 69% 58% 73% 60% 80% 51% 65% 62% 66% 74% 63% 41% 71% 74% 76% 75% 62% 59% 64% 80% 78% 74% 60% 81% 53% Waiting times to get an appointment with doctors are too long in my country 62% 64% 43% 38% 73% 62% 77% 54% 74% 53% 62% 65% 78% 55% 70% 47% 38% 74% 61% 75% 77% 66% 50% 91% 54% 70% 59% 51% 41% Many people in my country cannot afford good healthcare 59% 70% 46% 32% 74% 27% 81% 63% 78% 60% 30% 40% 77% 72% 54% 44% 28% 75% 51% 77% 73% 75% 56% 82% 83% 52% 25% 57% 75% The healthcare system in my country is overstretched 54% 60% 60% 33% 66% 67% 70% 43% 69% 70% 85% 55% 80% 46% 64% 15% 24% 57% 42% 60% 32% 52% 41% 39% 57% 70% 74% 46% 48% I am concerned that my personal data will be made available to third parties (government, private companies) without my consent 50% 52% 44% 32% 54% 39% 62% 62% 59% 41% 41% 43% 43% 56% 34% 31% 56% 67% 59% 65% 47% 59% 46% 48% 53% 57% 31% 63% 54% In my country, information about how to look after my health is readily available when I need it 50% 47% 68% 49% 25% 65% 46% 51% 35% 48% 73% 62% 35% 50% 31% 39% 56% 43% 64% 32% 41% 49% 48% 42% 49% 59% 61% 64% 66% In my country, information about healthcare services is readily available when I need it 47% 46% 67% 50% 22% 62% 40% 53% 27% 45% 69% 57% 33% 50% 28% 37% 54% 37% 63% 25% 34% 44% 44% 36% 47% 58% 58% 66% 61% I find it easy to get an appointment with doctors in my local area 41% 41% 63% 45% 24% 43% 37% 35% 31% 36% 40% 32% 23% 61% 27% 27% 55% 37% 53% 26% 30% 35% 48% 35% 52% 64% 34% 59% 58% I trust the healthcare system in my country to provide me with the best treatment 40% 47% 61% 54% 20% 56% 34% 46% 26% 50% 63% 45% 13% 51% 36% 37% 36% 31% 63% 24% 22% 13% 46% 24% 37% 64% 48% 43% 43% The healthcare system in my country provides the same standard of care to everyone 31% 34% 47% 34% 18% 50% 19% 43% 17% 30% 54% 23% 13% 40% 28% 26% 33% 24% 57% 19% 17% 24% 41% 20% 17% 52% 40% 35% 24% Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
  • 40. 40 QB5. Overall, which of the following, if any, do you see as the biggest problems facing the healthcare system in your country? 40% 36% 32% 26% 21% 20% 20% 19% 8% 8% 8% 3% Access to treatment/long waiting times Not enough staff Cost of accessing treatment Bureaucracy Lack of investment in preventative health Poor quality treatment Ageing population Lack of investment Lack of choice Low standards of cleanliness Poor safety Other Problems with Own Healthcare System – Globally [ISSUE] is a top three problem facing my country’s healthcare system Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
  • 41. 41 Problems with Own Healthcare System – Summary Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 QB5. Overall, which of the following, if any, do you see as the biggest problems facing the healthcare system in your country? W O R L D A R G A U S B E L B R A C A N C H L C H N C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A Access to treatment/long waiting times 41% 35% 37% 26% 35% 49% 64% 26% 59% 29% 32% 37% 65% 22% 59% 20% 26% 48% 43% 46% 70% 35% 21% 68% 41% 52% 52% 38% 22% Not enough staff 36% 25% 37% 38% 23% 54% 39% 23% 17% 67% 54% 61% 63% 17% 38% 33% 27% 20% 34% 21% 23% 30% 15% 37% 41% 49% 68% 36% 14% Cost of accessing treatment 32% 35% 38% 27% 18% 10% 46% 32% 37% 34% 8% 19% 18% 44% 28% 44% 32% 26% 49% 29% 34% 56% 32% 36% 39% 15% 11% 32% 64% Bureaucracy 26% 39% 19% 20% 26% 21% 36% 24% 40% 20% 26% 32% 19% 17% 33% 7% 21% 46% 17% 38% 32% 40% 17% 25% 14% 23% 28% 23% 33% Lack of investment in preventative health 21% 38% 18% 14% 38% 17% 20% 25% 35% 11% 19% 18% 22% 21% 20% 12% 18% 29% 13% 38% 21% 8% 16% 21% 21% 31% 9% 17% 16% Poor quality treatment 21% 9% 7% 7% 32% 7% 16% 20% 27% 6% 6% 12% 20% 35% 17% 5% 8% 29% 26% 26% 33% 59% 25% 39% 43% 5% 11% 36% 16% Ageing population 20% 4% 37% 28% 4% 38% 9% 46% 2% 28% 37% 29% 16% 16% 16% 52% 43% 3% 12% 2% 22% 8% 15% 9% 5% 22% 19% 16% 16% Lack of investment 19% 49% 13% 13% 47% 10% 18% 11% 32% 17% 42% 15% 12% 15% 23% 6% 8% 30% 10% 36% 7% 14% 12% 17% 13% 41% 7% 14% 5% Low standards of cleanliness 8% 9% 4% 3% 9% 3% 2% 6% 4% 4% 3% 8% 13% 30% 6% 2% 6% 7% 16% 7% 4% 5% 14% 10% 30% 3% 3% 12% 4% Lack of choice 8% 7% 6% 6% 6% 5% 8% 13% 9% 4% 3% 6% 7% 12% 5% 6% 11% 10% 10% 7% 9% 7% 17% 7% 5% 5% 5% 9% 14% Poor safety 8% 12% 4% 7% 11% 2% 4% 17% 7% 8% 2% 5% 4% 22% 6% 9% 10% 10% 12% 12% 4% 7% 14% 2% 10% 3% 5% 10% 4% Other 3% 3% 4% 6% 2% 4% 2% 0% 3% 3% 6% 3% 2% 1% 1% 1% 1% 2% 1% 2% 1% 2% 3% 3% 2% 2% 8% 2% 5%
  • 42. © 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 42 Are patients satisfied with the way their healthcare system treats them? IPSOS GLOBAL ADVISOR Patient Experience © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
  • 43. 43 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – I was treated with dignity and respect throughout my treatment. 60% 76% 73% 73% 73% 72% 72% 69% 69% 68% 66% 65% 64% 64% 63% 63% 61% 58% 56% 56% 51% 49% 49% 48% 48% 48% 40% 38% 34% 28% 20% 13% 20% 22% 22% 22% 23% 18% 21% 21% 27% 29% 22% 28% 27% 30% 25% 31% 37% 36% 29% 23% 28% 31% 30% 36% 50% 56% 12% 4% 14% 7% 5% 6% 6% 8% 13% 11% 13% 8% 8% 15% 9% 10% 9% 17% 13% 8% 13% 22% 29% 24% 21% 23% 24% 12% 11% World United States Turkey Canada Great Britain Spain Australia Malaysia South Africa Argentina Chile Germany France Colombia India Sweden China Mexico Saudi Arabia Belgium Italy Russia Serbia Poland Peru Brazil Hungary South Korea Japan Most Recent Patient Experience –WasTreated with Dignity and Respect Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +48 +72 +59 +66 +68 +66 +66 +61 +56 +57 +53 +57 +56 +49 +54 +53 +52 +41 +43 +48 +38 +27 +20 +24 +27 +25 +16 +26 +23
  • 44. 44 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – The healthcare professionals treating me showed respect for my values, preferences and expressed needs. 55% 70% 70% 69% 69% 67% 65% 63% 62% 61% 59% 59% 59% 58% 58% 56% 55% 54% 53% 51% 51% 48% 47% 46% 45% 41% 40% 40% 31% 31% 25% 21% 12% 24% 25% 29% 28% 22% 28% 26% 24% 28% 30% 32% 35% 37% 30% 33% 24% 41% 39% 32% 31% 31% 33% 36% 46% 58% 14% 5% 9% 19% 7% 8% 6% 9% 16% 11% 15% 18% 13% 12% 11% 10% 8% 17% 14% 25% 8% 13% 21% 24% 24% 27% 24% 14% 11% World United States Malaysia Turkey Australia Canada Great Britain Spain South Africa India Chile Colombia Argentina Sweden Germany China France Mexico Saudi Arabia Serbia Belgium Italy Poland Brazil Peru Russia Hungary South Korea Japan Most Recent Patient Experience –Values, Preferences and Needs Were Respected Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +41 +65 +61 +50 +62 +59 +59 +54 +46 +50 +44 +41 +46 +46 +47 +46 +47 +37 +39 +26 +43 +35 +26 +22 +21 +14 +16 +26 +20
  • 45. 45 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – My safety was a priority. 52% 73% 68% 66% 66% 66% 65% 61% 60% 58% 57% 56% 55% 54% 53% 51% 49% 49% 48% 47% 47% 47% 46% 46% 37% 36% 35% 33% 32% 34% 18% 26% 26% 29% 28% 29% 19% 32% 25% 37% 32% 31% 38% 39% 32% 33% 30% 30% 46% 41% 33% 44% 42% 41% 38% 55% 37% 41% 14% 8% 6% 8% 5% 6% 6% 20% 9% 17% 6% 12% 13% 8% 9% 17% 18% 21% 22% 7% 13% 21% 10% 13% 23% 25% 10% 30% 27% World Malaysia China India Australia United States Canada Turkey Spain South Africa Great Britain Argentina Saudi Arabia France Germany Chile Mexico Peru Colombia Belgium Sweden Serbia South Korea Italy Hungary Poland Japan Brazil Russia Most Recent Patient Experience – SafetyWas a Priority Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +38 +65 +62 +58 +61 +60 +59 +41 +51 +41 +51 +44 +42 +46 +44 +34 +31 +28 +26 +40 +34 +26 +36 +33 +14 +11 +25 +3 +5
  • 46. 46 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – My care was personalized to reflect my needs and choices. 49% 64% 62% 62% 62% 59% 58% 58% 57% 56% 55% 53% 53% 52% 50% 49% 48% 46% 43% 42% 42% 40% 40% 39% 35% 34% 33% 30% 26% 34% 28% 29% 29% 27% 32% 19% 32% 31% 30% 26% 36% 25% 36% 34% 36% 31% 42% 28% 47% 31% 45% 32% 45% 31% 33% 55% 35% 34% 18% 7% 9% 9% 11% 9% 23% 10% 12% 14% 19% 11% 22% 12% 17% 15% 21% 12% 29% 12% 27% 15% 28% 16% 34% 33% 12% 35% 40% World Malaysia United States Australia India Canada Turkey Spain Germany Argentina South Africa China Mexico Great Britain Sweden Saudi Arabia Chile France Colombia Belgium Poland South Korea Peru Italy Russia Serbia Japan Brazil Hungary Most Recent Patient Experience – CareWas Personalized Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +31 +57 +53 +53 +51 +50 +35 +48 +45 +42 +36 +42 +31 +40 +33 +34 +27 +34 +14 +30 +15 +25 +12 +23 +1 +1 +21 -5 -14
  • 47. 47 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – I was provided with sufficient information on my treatment. 49% 64% 62% 62% 62% 59% 58% 58% 57% 56% 55% 53% 53% 52% 50% 49% 48% 46% 43% 42% 42% 40% 40% 39% 35% 34% 33% 30% 26% 34% 28% 29% 29% 27% 32% 19% 32% 31% 30% 26% 36% 25% 36% 34% 36% 31% 42% 28% 47% 31% 45% 32% 45% 31% 33% 55% 35% 34% 18% 7% 9% 9% 11% 9% 23% 10% 12% 14% 19% 11% 22% 12% 17% 15% 21% 12% 29% 12% 27% 15% 28% 16% 34% 33% 12% 35% 40% World Malaysia United States Australia India Canada Turkey Spain Germany Argentina South Africa China Mexico Great Britain Sweden Saudi Arabia Chile France Colombia Belgium Poland South Korea Peru Italy Russia Serbia Japan Brazil Hungary Most Recent Patient Experience – Received Sufficient Information Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +31 +57 +53 +53 +51 +50 +35 +48 +45 +42 +36 +42 +31 +40 +33 +34 +27 +34 +14 +30 +15 +25 +12 +23 +1 +1 +21 -5 -14
  • 48. 48 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – I had easy access to my medical information. 49% 68% 67% 65% 62% 59% 58% 55% 55% 54% 53% 51% 49% 49% 47% 46% 45% 44% 43% 42% 42% 41% 39% 38% 36% 36% 35% 35% 33% 33% 18% 25% 25% 25% 31% 31% 23% 33% 31% 30% 32% 30% 37% 38% 28% 40% 31% 39% 28% 38% 42% 47% 38% 33% 31% 40% 28% 53% 18% 15% 9% 10% 13% 10% 11% 22% 12% 16% 17% 16% 21% 14% 15% 26% 15% 24% 17% 30% 21% 17% 14% 24% 31% 33% 24% 37% 14% World Turkey United States Malaysia India Australia Spain South Africa China Argentina Saudi Arabia Canada Chile Sweden Great Britain Colombia South Korea Mexico France Russia Germany Italy Belgium Poland Brazil Peru Hungary Serbia Japan Most Recent Patient Experience – Had Easy Access to Medical Information Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +31 +53 +58 +55 +49 +49 +47 +33 +43 +38 +36 +35 +28 +35 +32 +20 +30 +20 +26 +12 +21 +24 +25 +14 +5 +3 +11 -2 +19
  • 49. 49 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – I had access to the best care I could have received. 45% 64% 62% 60% 59% 59% 59% 54% 53% 52% 52% 51% 48% 47% 46% 46% 43% 41% 38% 36% 36% 35% 35% 35% 34% 32% 30% 21% 17% 34% 27% 28% 27% 28% 30% 31% 21% 35% 38% 32% 32% 42% 38% 38% 23% 39% 50% 34% 36% 44% 30% 31% 49% 24% 34% 33% 34% 25% 22% 9% 10% 13% 13% 11% 11% 25% 13% 10% 16% 17% 10% 15% 16% 31% 18% 10% 28% 28% 20% 34% 34% 16% 41% 34% 38% 45% 58% World Australia Malaysia United States India Canada Great Britain South Africa Spain France Saudi Arabia Argentina Belgium China Germany Turkey Sweden Japan Chile Mexico Italy Colombia Poland South Korea Serbia Peru Brazil Hungary Russia Most Recent Patient Experience – Had Access to the Best Possible Care Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +23 +55 +52 +47 +46 +48 +48 +29 +40 +42 +36 +34 +38 +32 +30 +15 +25 +31 +10 +8 +16 +1 +1 +19 -7 -2 -8 -24 -41
  • 50. 50 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – During my treatment the healthcare professional showed me emotional support. 40% 65% 55% 54% 53% 50% 49% 47% 47% 46% 44% 44% 43% 41% 37% 37% 35% 35% 34% 33% 32% 31% 31% 30% 30% 28% 27% 26% 25% 36% 23% 33% 32% 32% 35% 36% 31% 39% 37% 35% 17% 37% 38% 42% 42% 32% 44% 33% 31% 52% 34% 33% 49% 27% 58% 34% 37% 35% 24% 12% 13% 14% 14% 15% 15% 22% 14% 17% 21% 39% 20% 21% 21% 21% 33% 21% 34% 37% 16% 35% 36% 22% 43% 14% 40% 37% 40% World Malaysia United States Australia India Canada Saudi Arabia South Africa Great Britain Spain Argentina Turkey China Sweden Italy Germany Colombia France Chile Russia Belgium Mexico Peru South Korea Serbia Japan Brazil Hungary Poland Most Recent Patient Experience – Received Emotional Support Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +16 +53 +42 +40 +39 +35 +34 +25 +33 +29 +23 +5 +23 +20 +16 +16 +2 +14 0 -4 +16 -4 -5 +8 -13 +14 -13 -11 -15
  • 51. 51 QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. – My care included the involvement of family and friends. 36% 69% 63% 60% 56% 48% 46% 45% 43% 43% 37% 36% 35% 33% 33% 33% 31% 30% 30% 30% 29% 29% 29% 28% 26% 25% 25% 24% 21% 35% 23% 21% 31% 33% 35% 25% 30% 31% 31% 52% 23% 43% 48% 38% 33% 31% 40% 37% 32% 33% 38% 34% 47% 39% 31% 35% 43% 28% 29% 8% 17% 9% 11% 17% 29% 25% 26% 26% 11% 41% 22% 18% 30% 35% 38% 31% 34% 39% 38% 33% 38% 26% 35% 44% 40% 33% 51% World India Serbia Malaysia China Saudi Arabia South Africa United States Australia Hungary Japan Turkey Italy Belgium Sweden Canada Mexico Spain Argentina Brazil Chile Great Britain Peru South Korea Germany Colombia Poland France Russia Most Recent Patient Experience – Care Involved Family and Friends Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +7 +61 +46 +51 +45 +31 +17 +20 +17 +17 +26 -5 +13 +15 +3 -2 -7 -1 -4 -9 -9 -4 -9 +2 -9 -19 -15 -9 -30
  • 52. 52 Most Recent Patient Experience – Agree Summary (% agree) Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 QB7. Please indicate the extent to which you agree with each one (% agree) W O R L D A R G A U S B E L B R A C A N C H I C H L C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A I was treated with dignity and respect throughout my treatment 60% 68% 72% 56% 48% 73% 61% 66% 64% 64% 73% 65% 40% 63% 51% 34% 38% 58% 69% 48% 48% 49% 56% 49% 69% 72% 63% 73% 76% The healthcare professionals treating me showed respect for my values, preferences and expressed needs 55% 59% 69% 51% 46% 67% 56% 59% 59% 55% 65% 58% 40% 61% 48% 31% 40% 54% 70% 45% 47% 41% 53% 51% 62% 63% 58% 69% 70% I was provided with sufficient information on my treatment 55% 58% 69% 51% 38% 65% 53% 55% 51% 55% 66% 59% 41% 62% 50% 42% 43% 46% 70% 42% 46% 43% 54% 47% 62% 62% 56% 66% 71% My safety was a priority 52% 56% 66% 47% 33% 65% 68% 51% 48% 54% 57% 53% 37% 66% 46% 35% 46% 49% 73% 49% 36% 32% 55% 47% 58% 60% 47% 61% 66% My care was personalized to reflect my needs and choices 49% 56% 62% 42% 30% 59% 53% 48% 43% 46% 52% 57% 26% 62% 39% 33% 40% 53% 64% 40% 42% 35% 49% 34% 55% 58% 50% 58% 62% I had easy access to my medical information 49% 54% 59% 39% 36% 51% 55% 49% 46% 43% 47% 42% 35% 62% 41% 33% 45% 44% 65% 36% 38% 42% 53% 35% 55% 58% 49% 68% 67% I had access to the best care I could have received 45% 51% 64% 48% 30% 59% 47% 38% 35% 52% 59% 46% 21% 59% 36% 41% 35% 36% 62% 32% 35% 17% 52% 34% 54% 53% 43% 46% 60% During my treatment the healthcare professional showed me emotional support 40% 44% 54% 32% 27% 50% 43% 34% 35% 35% 47% 37% 26% 53% 37% 28% 30% 31% 65% 31% 25% 33% 49% 30% 47% 46% 41% 44% 55% My care included the involvement of family and friends 36% 30% 43% 33% 30% 33% 56% 29% 25% 24% 29% 26% 43% 69% 35% 37% 28% 31% 60% 29% 25% 21% 48% 63% 46% 30% 33% 36% 45%
  • 53. 53 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – This doctor takes me seriously. 56% 71% 71% 69% 68% 67% 66% 64% 64% 63% 63% 62% 61% 57% 57% 56% 55% 55% 55% 54% 54% 52% 50% 46% 44% 43% 41% 40% 34% 29% 21% 21% 24% 22% 20% 25% 26% 28% 28% 19% 27% 28% 30% 36% 32% 28% 22% 32% 27% 29% 35% 30% 32% 32% 35% 44% 35% 52% 14% 8% 8% 7% 10% 14% 9% 10% 8% 9% 19% 11% 11% 13% 7% 12% 17% 23% 13% 18% 17% 13% 19% 22% 24% 23% 15% 25% 15% World Australia United States France Canada South Africa Germany Great Britain Malaysia Spain Turkey Argentina India Saudi Arabia Belgium China Chile Serbia Sweden Mexico Poland Italy Colombia Hungary Brazil Russia South Korea Peru Japan Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +42 +63 +63 +62 +58 +53 +57 +54 +56 +54 +44 +51 +50 +44 +50 +44 +38 +32 +42 +36 +37 +39 +31 +24 +20 +20 +26 +15 +19 Most Recent Experience with Provider –WasTaken Seriously
  • 54. 54 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. –This doctor accepts me the way I am. 55% 72% 71% 68% 67% 66% 65% 65% 64% 62% 60% 59% 59% 57% 57% 56% 55% 53% 53% 51% 50% 49% 45% 45% 43% 42% 41% 34% 24% 33% 23% 23% 25% 26% 26% 23% 24% 21% 30% 24% 32% 34% 36% 34% 32% 33% 33% 33% 33% 33% 41% 42% 37% 36% 34% 39% 50% 59% 13% 5% 7% 7% 7% 8% 12% 11% 15% 8% 17% 9% 8% 7% 10% 12% 12% 14% 15% 15% 17% 10% 13% 19% 21% 24% 20% 16% 17% World France Australia United States Canada Germany South Africa India Turkey Malaysia Serbia Great Britain Spain Belgium Argentina Sweden Poland Chile Saudi Arabia Colombia Mexico Italy China Hungary Russia Brazil Peru South Korea Japan Most Recent Experience with Provider –Was Accepted As I Am Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +42 +67 +64 +61 +60 +58 +53 +54 +49 +54 +43 +50 +51 +50 +47 +44 +43 +39 +38 +36 +33 +39 +32 +26 +22 +18 +21 +18 +7
  • 55. 55 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – I know what to expect with this doctor. 52% 67% 67% 67% 66% 66% 64% 64% 62% 56% 55% 55% 55% 55% 55% 51% 51% 47% 47% 46% 45% 44% 44% 40% 40% 40% 38% 34% 23% 32% 23% 23% 25% 27% 18% 26% 26% 23% 33% 36% 29% 29% 34% 23% 36% 32% 39% 31% 39% 31% 36% 35% 34% 32% 29% 45% 42% 59% 17% 9% 10% 9% 7% 16% 10% 10% 15% 11% 9% 16% 16% 11% 23% 13% 17% 14% 22% 15% 24% 20% 21% 25% 28% 32% 17% 24% 19% World Australia United States India France Turkey Canada Germany South Africa Spain Belgium Poland Argentina Malaysia Serbia Saudi Arabia Great Britain China Chile Italy Hungary Mexico Sweden Colombia Brazil Russia South Korea Peru Japan Most Recent Experience with Provider – Know What to Expect with Provider Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +35 +58 +57 +58 +59 +50 +54 +54 +47 +45 +46 +39 +39 +44 +32 +38 +34 +33 +25 +31 +21 +24 +23 +15 +12 +8 +21 +10 +4
  • 56. 56 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. –This doctor really cares for me. 45% 63% 62% 60% 58% 58% 57% 57% 55% 54% 52% 52% 51% 45% 44% 43% 42% 42% 41% 38% 37% 37% 36% 35% 34% 33% 30% 29% 22% 35% 27% 17% 27% 31% 33% 33% 32% 32% 32% 32% 35% 32% 38% 26% 46% 38% 41% 35% 35% 36% 34% 37% 43% 35% 37% 48% 42% 58% 19% 10% 21% 12% 11% 9% 10% 12% 13% 13% 16% 13% 17% 18% 30% 11% 21% 18% 25% 27% 27% 29% 28% 21% 32% 30% 21% 29% 20% World India Turkey Germany France Malaysia Australia United States Canada Saudi Arabia South Africa Spain Argentina Great Britain Serbia Belgium China Sweden Poland Mexico Chile Brazil Colombia Italy Russia Hungary South Korea Peru Japan Most Recent Experience with Provider – Doctor Really Cares for Me Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +26 +53 +41 +48 +47 +49 +47 +45 +42 +41 +36 +39 +34 +27 +14 +32 +21 +24 +16 +11 +10 +8 +8 +14 +2 +3 +9 0 +2
  • 57. 57 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – I feel totally relaxed with this doctor. 50% 69% 65% 65% 64% 62% 62% 61% 61% 56% 56% 56% 55% 55% 52% 51% 49% 48% 48% 48% 47% 45% 43% 42% 41% 31% 28% 24% 20% 32% 24% 24% 29% 25% 26% 27% 29% 26% 31% 32% 23% 32% 22% 32% 38% 32% 31% 38% 36% 34% 34% 36% 33% 32% 44% 32% 46% 54% 18% 8% 11% 6% 12% 12% 11% 11% 13% 14% 13% 22% 13% 24% 15% 11% 18% 21% 15% 17% 20% 21% 21% 26% 27% 25% 40% 30% 26% World France Australia Malaysia United States Canada India Germany South Africa Argentina Spain Serbia Great Britain Turkey Saudi Arabia Belgium Poland Chile Italy China Sweden Hungary Mexico Colombia Brazil Peru Russia South Korea Japan Most Recent Experience with Provider – Feel Relaxed with Doctor Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +32 +61 +54 +59 +52 +50 +51 +50 +48 +42 +43 +34 +42 +31 +37 +40 +31 +27 +33 +31 +27 +24 +22 +16 +14 +6 -12 -6 -6
  • 58. 58 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – This doctor really knows how I feel about things. 42% 60% 59% 53% 52% 52% 52% 51% 50% 48% 48% 46% 46% 45% 43% 40% 39% 38% 37% 36% 35% 34% 32% 31% 30% 30% 28% 27% 23% 35% 29% 17% 30% 32% 35% 31% 34% 33% 33% 37% 34% 28% 41% 37% 33% 35% 41% 24% 38% 32% 34% 46% 37% 36% 42% 34% 34% 55% 24% 11% 24% 17% 16% 13% 18% 15% 17% 20% 16% 20% 26% 14% 21% 28% 26% 21% 39% 26% 33% 32% 22% 32% 35% 28% 37% 39% 21% World India Turkey Germany Australia Malaysia United States France Canada Argentina Saudi Arabia Spain South Africa Belgium China Mexico Chile Italy Serbia Great Britain Brazil Colombia South Korea Hungary Poland Peru Sweden Russia Japan Most Recent Experience with Provider – Doctor Knows How I Feel Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +18 +49 +35 +36 +36 +39 +34 +36 +33 +28 +32 +26 +20 +31 +22 +12 +13 +17 -2 +10 +2 +2 +10 -1 -5 +2 -9 -12 +2
  • 59. 59 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – I know this doctor very well. 37% 60% 56% 48% 48% 48% 47% 47% 45% 45% 44% 43% 42% 42% 39% 37% 34% 32% 32% 32% 31% 30% 28% 22% 22% 21% 20% 20% 14% 33% 27% 29% 29% 28% 35% 24% 30% 25% 32% 42% 20% 33% 35% 44% 32% 41% 37% 36% 32% 36% 30% 31% 32% 37% 28% 43% 31% 53% 30% 13% 16% 23% 23% 17% 29% 23% 30% 24% 14% 37% 25% 24% 17% 32% 25% 31% 32% 37% 33% 40% 42% 45% 41% 51% 37% 50% 33% World India France United States Australia Germany Serbia Canada South Africa Saudi Arabia Belgium Turkey Argentina Spain Malaysia Hungary Italy China Poland Chile Mexico Brazil Great Britain Colombia Peru Russia South Korea Sweden Japan Most Recent Experience with Provider – Know DoctorVeryWell Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +7 +47 +40 +25 +25 +31 +18 +24 +15 +21 +30 +6 +17 +18 +22 +5 +9 +1 0 -5 -2 -10 -14 -23 -19 -30 -17 -30 -19
  • 60. 60 QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. – This doctor knows me as a person. 36% 62% 54% 50% 49% 49% 48% 47% 45% 42% 40% 40% 39% 37% 36% 36% 36% 31% 29% 28% 28% 28% 26% 23% 22% 21% 19% 19% 13% 31% 25% 29% 29% 29% 29% 37% 29% 40% 26% 18% 33% 30% 34% 21% 27% 38% 36% 30% 25% 32% 32% 35% 31% 41% 36% 31% 29% 49% 33% 14% 17% 21% 22% 22% 15% 24% 15% 32% 43% 28% 31% 29% 43% 38% 27% 33% 41% 47% 41% 41% 39% 46% 37% 43% 50% 52% 38% World India France Australia Canada Germany Malaysia United States Belgium South Africa Turkey Spain Saudi Arabia Argentina Serbia Hungary Italy Mexico Great Britain Poland Brazil Chile China Colombia South Korea Peru Sweden Russia Japan Most Recent Experience with Provider – Doctor Knows MeVeryWell Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +3 +48 +37 +29 +27 +27 +33 +23 +30 +10 -3 +12 +8 +8 -7 -2 +9 -2 -12 -19 -13 -13 -13 -23 -15 -22 -31 -33 -25
  • 61. 61 Most Recent Experience with Provider – Agree Summary (% agree) Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 QB8. To what extent do you agree with the following statements? (% agree) W O R L D A R G A U S B E L B R A C A N C H L C H N C O L F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F E S P S W E T U R U S A This doctor takes me seriously 56%62%71%57%44%68%55%56%50%69%64%66%46%61%52%34%41%54%64%40%54%43%57%55%67%63%55%63%71% This doctor accepts me the way I am 55%57%71%57%42%67%53%45%51%72%59%66%45%65%49%24%34%50%62%41%55%43%53%60%65%59%56%64%68% I know what to expect with this doctor 52%55%67%55%40%64%47%47%40%66%51%64%45%67%46%23%38%44%55%34%55%40%51%55%62%56%44%66%67% I feel totally relaxed with this doctor 50%56%65%51%41%62%48%48%42%69%55%61%45%62%48%20%24%43%65%31%49%28%52%56%61%56%47%55%64% This doctor really cares for me 45%51%57%43%37%55%37%42%36%58%45%60%33%63%35%22%30%38%58%29%41%34%54%44%52%52%42%62%57% This doctor really knows how I feel about things 42%48%52%45%35%50%39%43%34%51%36%53%31%60%38%23%32%40%52%30%30%27%48%37%46%46%28%59%52% I know this doctor very well 37%42%48%44%30%47%32%32%22%56%28%48%37%60%34%14%20%31%39%22%32%21%45%47%45%42%20%43%48% This doctor knows me as a person 36%37%50%45%28%49%28%26%23%54%29%49%36%62%36%13%22%31%48%21%28%19%39%36%42%40%19%40%47%
  • 62. 62 48% 62% 62% 61% 61% 58% 57% 56% 54% 54% 54% 51% 51% 49% 47% 46% 45% 44% 43% 42% 41% 40% 37% 36% 35% 34% 33% 29% World India United States Malaysia Australia Canada Turkey South Africa France Spain Germany Saudi Arabia Great Britain Chile Belgium Serbia China Sweden Mexico Italy Colombia Poland Hungary Brazil Peru South Korea Russia Japan QB7. Please indicate the extent to which you agree or disagree with each statement when considering the last time you saw a healthcare professional. QB8.Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Most Recent Experience as Patient/with a Provider – Average of 16 Attributes (% Agree)
  • 63. © 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 63 How do citizens expect the future of healthcare to look? IPSOS GLOBAL ADVISOR Expected Changes in Healthcare © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
  • 64. 64 QA2. How do you think the following will change over the next 10 years? – My own health. 35% 66% 63% 57% 56% 56% 53% 52% 50% 45% 42% 41% 39% 33% 30% 29% 27% 24% 24% 22% 22% 21% 20% 20% 17% 17% 14% 11% 40% 22% 29% 28% 30% 31% 34% 33% 34% 35% 41% 27% 42% 38% 52% 46% 46% 37% 38% 38% 52% 48% 42% 49% 55% 59% 58% 52% 25% 13% 8% 15% 14% 13% 14% 15% 16% 20% 17% 32% 20% 30% 19% 25% 27% 40% 39% 40% 26% 31% 37% 32% 28% 25% 27% 38% World India Saudi Arabia China Peru Mexico Malaysia Brazil South Africa Chile Argentina Turkey United States Sweden South Korea Australia Canada Poland Russia Serbia Spain Great Britain Hungary Italy France Germany Belgium Japan Expected 10-YearChange – Own Health Better Stay the same Worse Net score (% agree minus % disagree) +10 +53 +55 +42 +42 +43 +39 +37 +34 +25 +25 +9 +19 +3 +11 +4 0 -16 -15 -18 -4 -10 -17 -12 -11 -8 -13 -27 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 65. 65 QA2. How do you think the following will change over the next 10 years? – The quality of my and my family’s healthcare (doctors, hospitals, medicine, etc.). 39% 69% 68% 67% 56% 52% 51% 51% 50% 49% 49% 48% 43% 40% 37% 36% 33% 31% 29% 28% 26% 24% 23% 23% 22% 22% 21% 16% 40% 21% 26% 26% 35% 25% 31% 32% 36% 33% 32% 43% 36% 44% 38% 40% 41% 51% 46% 50% 39% 56% 62% 46% 47% 48% 47% 54% 21% 9% 7% 8% 10% 24% 18% 18% 14% 18% 20% 8% 21% 16% 25% 24% 26% 18% 25% 22% 34% 19% 15% 31% 31% 30% 32% 30% World India China Saudi Arabia Malaysia Turkey Argentina Peru Chile Mexico South Africa South Korea Brazil United States Serbia Russia Poland Australia Spain Canada Hungary Belgium Japan Sweden France Italy Great Britain Germany Expected 10-YearChange – Quality of Own Healthcare Better Stay the same Worse Net score (% agree minus % disagree) +18 +60 +61 +59 +46 +28 +33 +33 +36 +31 +29 +40 +22 +24 +12 +12 +7 +13 +4 +6 -8 +5 +8 -8 -9 -8 -11 -14 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 66. 66 QA2. How do you think the following will change over the next 10 years? – The cost of my and my family’s healthcare (doctors, hospitals, medicine, etc.). 30% 64% 61% 60% 51% 48% 40% 40% 38% 36% 36% 32% 29% 28% 27% 23% 23% 22% 20% 19% 17% 17% 17% 17% 15% 13% 12% 11% 36% 28% 26% 19% 28% 31% 29% 36% 45% 31% 35% 24% 21% 35% 27% 35% 36% 47% 35% 31% 47% 47% 42% 41% 47% 46% 55% 48% 34% 8% 13% 21% 21% 21% 32% 25% 18% 33% 29% 44% 50% 37% 46% 42% 41% 31% 45% 50% 36% 36% 41% 43% 38% 41% 34% 41% World China Saudi Arabia India Malaysia Peru Mexico Chile South Korea Argentina Brazil Turkey South Africa Poland United States Russia Serbia Spain Australia Hungary Sweden Canada Italy France Great Britain Belgium Japan Germany Expected 10-YearChange – Cost of Own Healthcare Better Stay the same Worse Net score (% agree minus % disagree) -4 +56 +48 +39 +30 +27 +8 +15 +20 +3 +7 -12 -21 -9 -19 -19 -18 -9 -25 -31 -19 -19 -24 -26 -23 -28 -22 -30 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 67. 67 QA2. How do you think the following will change over the next 10 years? – The availability of healthcare providers (doctors, hospitals, etc.) where I live. 37% 71% 69% 68% 57% 55% 52% 48% 47% 46% 44% 41% 39% 38% 35% 33% 32% 30% 28% 26% 25% 21% 20% 19% 17% 16% 14% 13% 41% 20% 24% 27% 35% 26% 34% 34% 34% 35% 34% 50% 38% 46% 37% 44% 40% 52% 50% 41% 50% 48% 46% 44% 40% 57% 69% 56% 22% 9% 7% 6% 8% 19% 15% 18% 19% 19% 22% 10% 23% 16% 28% 24% 28% 18% 22% 32% 25% 31% 34% 37% 43% 27% 17% 31% World India Saudi Arabia China Malaysia Peru Chile Turkey Argentina Mexico South Africa South Korea Brazil United States Serbia Russia Poland Australia Spain Hungary Canada Italy Sweden Great Britain France Belgium Japan Germany Expected 10-YearChange – Availability of Providers Better Stay the same Worse Net score (% agree minus % disagree) +15 +62 +62 +62 +49 +36 +37 +30 +28 +27 +22 +31 +16 +22 +7 +9 +4 +12 +6 -6 0 -10 -14 -18 -26 -11 -3 -18 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 68. 68 QA2. How do you think the following will change over the next 10 years? – The availability of treatments for various health conditions. 47% 73% 70% 68% 61% 58% 57% 57% 56% 56% 54% 53% 52% 52% 47% 47% 46% 45% 44% 42% 41% 33% 32% 31% 30% 24% 23% 17% 35% 19% 23% 26% 24% 23% 34% 31% 28% 31% 24% 26% 30% 39% 30% 38% 31% 34% 33% 40% 40% 39% 49% 56% 40% 48% 47% 54% 18% 8% 7% 5% 16% 19% 10% 12% 16% 13% 22% 21% 17% 9% 23% 16% 23% 22% 23% 18% 18% 29% 19% 14% 30% 28% 30% 29% World India Saudi Arabia China Argentina South Africa Malaysia Chile Peru United States Turkey Mexico Hungary South Korea Russia Australia Serbia Brazil Poland Spain Canada Great Britain Belgium Japan Sweden France Italy Germany Expected 10-YearChange – Availability of Treatments Better Stay the same Worse Net score (% agree minus % disagree) +29 +65 +63 +63 +45 +39 +47 +45 +40 +43 +32 +32 +35 +43 +24 +31 +23 +23 +21 +24 +23 +4 +13 +17 0 -4 -7 -12 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 69. 69 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Expected 10-Year Change – Agree Summary (% agree) QA2. How do you think the following will change over the next 10 years? (% agree) W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A My own health 35% 42% 29% 14% 52% 27% 45% 57% 17% 21% 17% 20% 66% 20% 11% 30% 53% 56% 56% 24% 24% 63% 22% 50% 22% 33% 41% 39% The availability of healthcare providers (doctors, hospitals, etc.) where I live 37% 47% 30% 16% 39% 25% 52% 68% 17% 19% 13% 26% 71% 21% 14% 41% 57% 46% 55% 32% 33% 69% 35% 44% 28% 20% 48% 38% The availability of treatments for various health conditions 47% 61% 47% 32% 45% 41% 57% 68% 24% 33% 17% 52% 73% 23% 31% 52% 57% 53% 56% 44% 47% 70% 46% 58% 42% 30% 54% 56% The cost of my and my family's healthcare (doctors, hospitals, medicine, etc.) 30% 36% 20% 13% 36% 17% 40% 64% 17% 15% 11% 19% 60% 17% 12% 38% 51% 40% 48% 28% 23% 61% 23% 29% 22% 17% 32% 27% The quality of my and my family's healthcare (doctors, hospitals, medicine, etc.) 39% 51% 31% 24% 43% 28% 50% 68% 22% 21% 16% 26% 69% 22% 23% 48% 56% 49% 51% 33% 36% 67% 37% 49% 29% 23% 52% 40%
  • 70. 70 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Expected 10-Year Change-Disagree Summary (% disagree) QA2. How do you think the following will change over the next 10 years? (% disagree) W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A My own health 25% 17% 25% 27% 15% 27% 20% 15% 28% 31% 25% 37% 13% 32% 38% 19% 14% 13% 14% 40% 39% 8% 40% 16% 26% 30% 32% 20% The availability of healthcare providers (doctors, hospitals, etc.) where I live 22% 19% 18% 27% 23% 25% 15% 6% 43% 37% 31% 32% 9% 31% 17% 10% 8% 19% 19% 28% 24% 7% 28% 22% 22% 34% 18% 16% The availability of treatments for various health conditions 18% 16% 16% 19% 22% 18% 12% 5% 28% 29% 29% 17% 8% 30% 14% 9% 10% 21% 16% 23% 23% 7% 23% 19% 18% 30% 22% 13% The cost of my and my family's healthcare (doctors, hospitals, medicine, etc.) 34% 33% 45% 41% 29% 36% 25% 8% 43% 38% 41% 50% 21% 41% 34% 18% 21% 32% 21% 37% 42% 13% 41% 50% 31% 36% 44% 46% The quality of my and my family's healthcare (doctors, hospitals, medicine, etc.) 21% 18% 18% 19% 21% 22% 14% 7% 31% 32% 30% 34% 9% 30% 15% 8% 10% 18% 18% 26% 24% 8% 25% 20% 25% 31% 24% 16%
  • 71. 71 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Expected 10-Year Change-Net Summary (% agree minus % disagree) QA2. How do you think the following will change over the next 10 years? (% agree minus % disagree) W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A My own health 10% 25% 5% -13% 36% 0% 25% 42% -11% -10% -8% -17% 53% -12% -27% 11% 39% 42% 42% -16% -15% 55% -18% 34% -4% 3% 8% 19% The availability of healthcare providers (doctors, hospitals, etc.) where I live 15% 29% 11% -11% 15% 0% 37% 63% -27% -19% -17% -6% 63% -11% -3% 31% 49% 27% 37% 3% 9% 62% 7% 23% 6% -14% 30% 22% The availability of treatments for various health conditions 29% 46% 31% 13% 23% 23% 44% 63% -4% 4% -12% 35% 65% -7% 17% 43% 47% 33% 41% 21% 24% 63% 23% 38% 24% -1% 32% 43% The cost of my and my family's healthcare (doctors, hospitals, medicine, etc.) -4% 3% -26% -28% 7% -19% 15% 56% -26% -23% -30% -31% 40% -24% -22% 20% 29% 8% 28% -9% -19% 49% -19% -21% -9% -19% -13% -19% The quality of my and my family's healthcare (doctors, hospitals, medicine, etc.) 18% 33% 14% 5% 22% 6% 36% 61% -9% -11% -14% -8% 60% -9% 8% 40% 46% 31% 33% 7% 12% 59% 12% 29% 4% -9% 28% 24%
  • 72. © 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 72 How do we integrate technology into our healthcare? IPSOS GLOBAL ADVISOR Adoption of HealthcareTechnology © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
  • 73. 73 QA4.Telemedicine allows patients to consult doctors or specialists without having to visit them in person, using video, audio and/or messaging applications on a computer, a tablet or a smartphone. Which of the following best describes your thoughts on using telemedicine? 7% 21% 17% 19% 10% 11% 8% 8% 8% 7% 6% 7% 6% 6% 7% 6% 5% 4% 3% 3% 3% 2% 2% 2% 2% 2% 3% 1% 4% 10% 10% 6% 5% 3% 6% 5% 3% 4% 5% 4% 4% 4% 3% 3% 3% 3% 4% 3% 3% 3% 2% 2% 2% 1% 1% 2% 44% 33% 41% 59% 53% 46% 42% 57% 52% 32% 54% 47% 41% 38% 41% 44% 55% 40% 39% 30% 42% 39% 46% 38% 38% 50% 60% 27% 25% 15% 15% 7% 19% 23% 15% 13% 15% 40% 20% 23% 25% 34% 27% 23% 20% 31% 29% 40% 16% 26% 27% 37% 37% 34% 19% 51% 21% 21% 17% 9% 13% 17% 30% 18% 23% 18% 15% 19% 25% 19% 24% 24% 17% 22% 25% 25% 36% 30% 23% 21% 22% 13% 17% 20% World Saudi Arabia India China Malaysia United States Brazil Turkey Peru Sweden South Korea Chile Mexico Great Britain Argentina Canada South Africa Poland Australia Germany Japan Italy Hungary Spain France Russia Serbia Belgium Usage ofTelemedicine Used, will use again Used, but wouldn’t use again Haven’t used, but would try Have used telemedicine (Net) 10% 31% 27% 24% 15% 15% 13% 12% 11% 11% 10% 10% 10% 10% 9% 9% 8% 7% 6% 6% 5% 5% 4% 4% 4% 4% 3% 2% Haven’t used and wouldn’t try Not Sure Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 74. 74 QB9. Do you currently, or have you ever, used a connected health device or tool to manage your health? 12% 28% 23% 22% 18% 15% 14% 13% 12% 12% 12% 12% 11% 11% 11% 10% 9% 9% 9% 8% 8% 8% 8% 7% 6% 6% 6% 5% 4% 15% 22% 24% 19% 17% 11% 10% 10% 14% 18% 18% 12% 10% 13% 9% 19% 9% 13% 21% 19% 4% 14% 13% 15% 18% 9% 16% 22% 5% 68% 47% 49% 46% 60% 70% 71% 73% 70% 61% 67% 69% 73% 70% 76% 65% 78% 59% 70% 67% 82% 76% 76% 71% 72% 78% 75% 72% 81% 6% 2% 4% 13% 6% 5% 6% 4% 4% 9% 4% 8% 6% 6% 4% 7% 4% 19% 1% 5% 6% 3% 3% 7% 3% 7% 3% 1% 10% World China India Saudi Arabia Malaysia United States Australia Germany Italy South Korea South Africa Sweden Canada Russia Great Britain Hungary Spain Belgium Turkey Poland France Peru Mexico Brazil Chile Serbia Argentina Colombia Japan Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Yes, currently use Formerly used but not using now No, never Don’t knowUsage of a Connected Health Device
  • 75. 75 QB10.Which of the following, if any, are the reasons you currently use a connected health device or tool to manage your health? 32% 26% 24% 22% 18% 18% 14% 10% 10% 9% 9% 9% 8% 3% 26% Monitor/improve your exercise level Interested in your own health data General wellbeing Lose weight Store your personal health information Monitor/improve your diet To prevent illness To better understand a condition with which you have been diagnosed Track your medication schedule/remind you to take medications Store your health insurance information Contact a healthcare provider ro report new symptoms/request an appointment Aid you in regular care of a family member Social interaction with others Other reason None of the above Base: 3,272 online adults aged 16-64 across 28 countries who currently use a connected health device May 25 – June 8, 2018 Reasons for Connected Health DeviceUsage – Globally
  • 76. 76 QB11.What, if anything, prevents you from using/owning a connected device or tool for your health? 28% 26% 17% 17% 13% 12% 12% 11% 7% 2% 21% The cost is a barrier I don't know enough about them I am not interested in technology for my health I am concerned about the privacy of my health data and who will have access to it I don't see it as useful I don't trust the quality of data it delivers I'm concerned about insurance or public health bodies using my health data I find devices, trackers and apps too much effort I don't understand how my data will be stored Other Nothing prevents me or is a barrier Base: 19,293 online adults aged 16-64 across 28 countries who do not currently use a connected health device May 25 – June 8, 2018 Barriers to Connected Health DeviceUsage – Globally
  • 77. 77 QB11. What, if anything, prevents you from using/owning a connected device or tool for your health? W O R L D A R G A U S B E L B R A C A N C H L C H N C O L E S P F R A G B R D E U H U N I N D I T A J P N K O R M E X M Y S P E R P O L R U S S A U S E R Z A F S W E T U R U S A The cost is a barrier 28% 33% 25% 17% 30% 23% 33% 25% 36% 19% 20% 18% 20% 31% 31% 20% 24% 33% 41% 44% 43% 27% 39% 19% 10% 46% 16% 34% 26% I don't know enough about them 26% 30% 17% 23% 27% 23% 32% 25% 36% 24% 16% 15% 18% 35% 18% 14% 31% 18% 36% 32% 33% 32% 31% 13% 33% 25% 22% 29% 16% I am not interested in technology for my health 17% 19% 22% 21% 11% 20% 18% 10% 10% 16% 25% 27% 27% 8% 20% 26% 23% 11% 14% 15% 10% 16% 13% 17% 6% 18% 26% 16% 28% I am concerned about the privacy of my health data and who will have access to it 17% 18% 15% 19% 15% 15% 26% 25% 21% 15% 21% 14% 24% 10% 28% 7% 9% 11% 24% 27% 30% 16% 9% 18% 9% 21% 10% 8% 17% I don't see it as useful 13% 10% 17% 18% 8% 14% 8% 20% 7% 8% 22% 15% 20% 8% 13% 20% 10% 32% 9% 11% 6% 5% 19% 8% 5% 11% 20% 8% 16% I don't trust the quality of data it delivers 12% 12% 10% 11% 10% 9% 14% 13% 14% 9% 11% 13% 14% 7% 17% 10% 10% 14% 17% 11% 16% 10% 19% 13% 8% 9% 16% 15% 10% I am concerned about insurance companies/public health bodies using my health data 12% 14% 11% 12% 10% 11% 18% 20% 15% 11% 15% 8% 16% 7% 19% 6% 4% 6% 13% 21% 17% 12% 7% 12% 4% 13% 9% 9% 12% I find devices, trackers and apps too much effort 11% 9% 14% 10% 8% 13% 6% 27% 5% 5% 5% 12% 13% 3% 24% 13% 13% 10% 5% 16% 6% 6% 6% 19% 4% 18% 18% 10% 12% I don't understand how my data will be stored 7% 10% 6% 4% 11% 8% 10% 4% 14% 7% 5% 6% 9% 8% 7% 4% 7% 4% 8% 11% 14% 7% 8% 7% 5% 8% 4% 3% 7% Other 2% 4% 2% 2% 1% 2% 2% 0% 3% 2% 1% 3% 2% 2% 1% 1% 0% 1% 4% 1% 3% 1% 3% 1% 1% 1% 4% 2% 2% Nothing prevents me or is a barrier 21% 20% 28% 21% 27% 28% 18% 10% 19% 31% 25% 27% 19% 24% 14% 19% 20% 18% 16% 14% 12% 24% 14% 26% 30% 15% 27% 25% 26% Barriers to Connected Health Device Usage – Summary Base: 19,293 online adults aged 16-64 across 28 countries who do not currently use a connected health device May 25 – June 8, 2018
  • 78. 78 QB12.To what extent do you agree or disagree, at all, with the following statement – If my doctor recommended that I use a connected health device or tool as part of my treatment plan I would use it. 70% 85% 84% 80% 80% 79% 77% 75% 74% 74% 73% 73% 73% 73% 72% 71% 70% 70% 68% 68% 68% 68% 67% 64% 63% 59% 55% 52% 44% 18% 10% 10% 15% 12% 12% 13% 19% 18% 16% 18% 16% 15% 19% 15% 20% 14% 12% 15% 16% 18% 21% 22% 23% 21% 18% 30% 27% 36% 12% 5% 7% 5% 8% 9% 10% 7% 8% 10% 8% 11% 12% 8% 13% 9% 15% 18% 17% 16% 14% 11% 11% 13% 16% 23% 16% 21% 20% World Serbia Turkey South Africa China Colombia Argentina Peru Chile Hungary Malaysia Mexico Spain India Australia Saudi Arabia Great Britain Poland Canada Brazil Russia South Korea United States Italy Sweden Belgium Germany France Japan Would Use Connected Health Device if Recommended by Own Physician Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +52 +75 +74 +65 +68 +67 +64 +56 +56 +58 +55 +57 +58 +54 +57 +51 +56 +58 +53 +52 +50 +47 +45 +41 +42 +41 +25 +25 +8
  • 79. 79 QB12.To what extent do you agree or disagree, if at all, with the following statements? – If a nurse recommended that I use a device, tracker or app as part of my treatment plan I would use it. 54% 64% 63% 63% 62% 62% 62% 61% 61% 60% 59% 58% 56% 56% 55% 55% 54% 54% 54% 53% 51% 50% 48% 48% 47% 47% 41% 39% 39% 31% 19% 22% 28% 29% 25% 29% 27% 29% 24% 27% 33% 24% 28% 20% 32% 34% 39% 35% 34% 31% 31% 38% 36% 37% 27% 37% 43% 40% 15% 18% 15% 10% 9% 13% 9% 12% 10% 17% 14% 9% 20% 17% 24% 12% 12% 7% 11% 14% 18% 19% 14% 16% 16% 26% 23% 18% 21% World Great Britain Spain South Africa Serbia China Malaysia South Korea Saudi Arabia Sweden Hungary India Canada Australia Poland Colombia Chile Turkey Mexico United States Brazil Russia Peru Italy Argentina Belgium France Germany Japan Would Use Connected Health Device if Recommended by a Nurse Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +23 +45 +41 +35 +33 +37 +33 +34 +32 +36 +32 +25 +32 +28 +35 +23 +20 +15 +19 +19 +20 +19 +10 +12 +10 +20 +4 -4 -1
  • 80. 80 QB12.To what extent do you agree or disagree, if at all, with the following statements? – If my health insurance company recommended that I use a device, tracker or app as part of my treatment plan I would use it. 50% 69% 67% 65% 62% 60% 60% 58% 56% 55% 54% 53% 52% 51% 50% 49% 48% 47% 46% 45% 44% 44% 42% 42% 42% 41% 37% 35% 32% 34% 22% 24% 26% 27% 29% 29% 30% 34% 32% 28% 30% 33% 34% 42% 35% 36% 27% 33% 36% 29% 42% 39% 31% 42% 38% 44% 44% 47% 16% 9% 9% 9% 11% 11% 11% 12% 11% 14% 18% 17% 15% 15% 8% 16% 15% 26% 21% 20% 27% 15% 19% 28% 16% 22% 19% 22% 21% World Serbia South Africa Colombia Saudi Arabia Peru Mexico China Malaysia India Brazil Spain Hungary South Korea Turkey Argentina United States Poland Canada Russia Belgium Chile Australia Great Britain Germany Sweden Italy Japan France Would Use Connected Health Device if Recommended by Health Insurance Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +16 +47 +43 +39 +35 +31 +31 +28 +22 +23 +26 +23 +19 +17 +8 +14 +12 +20 +13 +9 +15 +2 +3 +11 0 +3 -7 -9 -15
  • 81. 81 QB12.To what extent do you agree or disagree, if at all, with the following statements? – If my pharmacist recommended that I use a connected health device or tool as part of my treatment plan I would use it. 49% 68% 67% 65% 61% 60% 59% 58% 55% 54% 51% 51% 50% 49% 48% 47% 46% 46% 44% 43% 43% 43% 43% 43% 42% 41% 38% 34% 34% 35% 22% 23% 26% 28% 29% 27% 29% 30% 37% 42% 29% 29% 26% 38% 35% 44% 41% 39% 37% 41% 40% 37% 38% 29% 46% 41% 45% 49% 16% 11% 11% 10% 10% 10% 15% 14% 15% 9% 8% 21% 21% 25% 14% 18% 10% 14% 17% 20% 16% 17% 20% 20% 28% 13% 21% 22% 17% World China Serbia South Africa Saudi Arabia Malaysia South Korea Hungary Spain India Turkey Canada Great Britain Poland Mexico Australia Colombia Peru Italy Brazil Argentina United States Sweden Russia Belgium Chile Japan France Germany Would Use Connected Health Device if Recommended by Own Pharmacist Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +14 +46 +44 +39 +33 +31 +32 +29 +25 +17 +9 +22 +21 +23 +10 +12 +2 +5 +5 +6 +2 +3 +6 +5 +13 -5 -3 -11 -15
  • 82. 82 QB12.To what extent do you agree or disagree, if at all, with the following statements? – If a friend or family member recommended that I use a device, tracker or app as part of my treatment plan I would use it. 46% 71% 63% 62% 61% 59% 55% 52% 50% 49% 48% 47% 45% 45% 44% 43% 43% 42% 41% 41% 41% 41% 40% 40% 39% 37% 33% 31% 30% 37% 18% 28% 28% 29% 26% 34% 33% 37% 37% 38% 39% 39% 39% 48% 38% 35% 38% 42% 42% 42% 30% 38% 38% 38% 33% 45% 51% 47% 17% 11% 10% 10% 10% 15% 11% 15% 13% 14% 14% 15% 16% 16% 7% 20% 22% 21% 17% 17% 18% 29% 21% 23% 23% 29% 22% 18% 24% World China India Malaysia Serbia South Korea Saudi Arabia Hungary South Africa Peru Colombia Mexico Chile Spain Turkey Australia Sweden Brazil Italy United States Argentina Poland Russia Great Britain Canada Belgium Japan Germany France Would Use Connected Health Device if Recommended by a Friend or Family Member Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Disagree Don’t know Net score (% agree minus % disagree) +9 +53 +35 +34 +32 +33 +21 +19 +13 +12 +10 +8 +6 +6 -4 +5 +8 +4 -1 -1 -1 +11 +2 +2 +1 +4 -12 -20 -17
  • 83. © 2016 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. 83 Where do citizens go to for healthcare information? IPSOS GLOBAL ADVISOR Sources of Information © 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
  • 84. 84 58% 43% 37% 34% 22% 22% 17% 14% 14% 14% 13% 11% 11% 11% 6% 6% 6% Doctor or other healthcare professional Online search engines (e.g. Google) Family and friends Pharmacist Online encyclopedia (e.g. Wikipedia) Medical information tool (e.g. WebMD) Hospital/health insurer website Books/manuals Government website Online communities/forums Social media (e.g., Facebook) Television/radio Newspapers/magazines Drug company website Voice-controlled assistant (e.g. Alexa) Patients' advocacy groups Other I use this when I need health related information QA5. Which of the following do you use or go to when you need information about healthcare, symptoms of diseases, treatments, etc. Sources of Healthcare- Related Information – Globally Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 85. 85 Base: 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018 Sources of Healthcare-Related Information– Summary QA5. Which of the following do you use or go to when you need information about healthcare, symptoms of diseases, treatments, etc.? W O R L D A R G A U S B E L B R A C A N C H L C H N F R A G B R D E U H U N I N D I T A J P N K O R M Y S M E X P E R P O L R U S S A U S R B Z A F E S P S W E T U R U S A Doctor or other healthcare professional 58% 65% 66% 75% 50% 63% 62% 48% 56% 52% 55% 61% 53% 59% 22% 48% 61% 60% 58% 67% 67% 34% 73% 63% 64% 57% 64% 56% Online search engines (e.g., Google, Yahoo, Bing) 43% 39% 42% 36% 35% 44% 43% 40% 31% 40% 39% 47% 50% 36% 48% 47% 49% 38% 44% 40% 53% 35% 56% 58% 26% 49% 55% 47% Family and friends 37% 42% 35% 32% 36% 34% 45% 36% 30% 29% 35% 34% 46% 24% 24% 29% 43% 43% 44% 43% 44% 29% 54% 46% 31% 38% 41% 38% Pharmacist 34% 35% 39% 53% 29% 42% 33% 14% 43% 36% 32% 36% 24% 38% 7% 25% 46% 30% 41% 34% 28% 35% 40% 60% 44% 8% 46% 22% Online encyclopedia (e.g., Wikipedia) 22% 32% 14% 20% 14% 20% 28% 26% 10% 16% 19% 21% 32% 17% 30% 13% 20% 25% 32% 17% 25% 21% 31% 34% 17% 17% 24% 21% Medical/health information website/application (e.g., WebMD, Doctissimo) 22% 16% 23% 17% 16% 31% 22% 33% 23% 28% 16% 25% 29% 15% 10% 12% 22% 17% 17% 13% 14% 18% 31% 33% 9% 17% 37% 46% Hospital/health system/health insurer website/application 17% 9% 16% 11% 14% 15% 12% 37% 8% 18% 9% 20% 32% 12% 18% 20% 24% 10% 11% 16% 14% 15% 17% 27% 4% 27% 32% 19% Books/manuals 14% 15% 6% 8% 15% 11% 21% 16% 8% 10% 13% 11% 23% 11% 10% 7% 14% 19% 21% 19% 22% 13% 24% 25% 9% 11% 13% 12% Government/public health authority website/application 14% 13% 17% 14% 13% 15% 16% 20% 11% 24% 6% 4% 21% 14% 12% 7% 29% 12% 10% 5% 11% 16% 14% 15% 7% 30% 13% 10% Online communities/forums/message boards 14% 13% 10% 9% 7% 13% 16% 15% 8% 11% 14% 21% 27% 9% 8% 22% 16% 10% 15% 17% 11% 9% 23% 24% 6% 8% 23% 17% Social media (e.g., Facebook) 13% 16% 7% 5% 16% 8% 16% 16% 4% 6% 5% 12% 27% 7% 7% 8% 33% 18% 29% 9% 6% 20% 17% 17% 6% 7% 25% 12% Television/radio 11% 14% 5% 7% 14% 5% 13% 10% 6% 5% 9% 8% 22% 7% 18% 12% 19% 12% 21% 7% 6% 13% 21% 14% 6% 4% 17% 7% Newspapers/magazines 11% 9% 6% 7% 15% 5% 10% 9% 7% 6% 11% 6% 31% 8% 10% 7% 25% 10% 17% 10% 5% 10% 17% 13% 5% 7% 12% 7% Drug company website 11% 13% 7% 6% 10% 7% 22% 11% 4% 5% 5% 8% 19% 9% 11% 3% 19% 17% 20% 17% 10% 15% 16% 15% 5% 12% 13% 10% Voice-controlled search application on a smart device (e.g., Siri, Google Assistant, Alexa) 6% 7% 2% 1% 10% 2% 6% 16% 1% 2% 3% 1% 14% 3% 3% 6% 12% 8% 9% 1% 5% 7% 4% 7% 3% 2% 13% 5% Patients'/condition sufferers' organizations/advocacy groups 6% 5% 7% 5% 3% 7% 6% 7% 2% 9% 5% 7% 15% 4% 3% 4% 15% 4% 5% 4% 0% 7% 6% 9% 4% 8% 14% 8% Other 6% 6% 5% 3% 12% 6% 6% 3% 9% 7% 13% 7% 4% 6% 16% 4% 7% 6% 8% 3% 5% 7% 2% 4% 8% 8% 2% 6%
  • 86. 86 QB4.To what extent do you agree or disagree with the following statements? – In my country, information about healthcare services is readily available when I need it. 47% 69% 67% 66% 63% 62% 61% 58% 58% 57% 54% 53% 50% 50% 47% 46% 45% 44% 44% 40% 37% 37% 36% 34% 33% 28% 27% 25% 22% 31% 24% 26% 13% 22% 27% 29% 33% 31% 32% 35% 32% 30% 40% 25% 34% 39% 34% 35% 27% 50% 30% 25% 34% 36% 42% 30% 30% 26% 22% 8% 7% 21% 15% 11% 11% 9% 11% 11% 12% 15% 20% 10% 28% 20% 16% 22% 22% 33% 13% 33% 39% 32% 31% 30% 43% 45% 53% World Great Britain Australia Turkey Malaysia Canada United States Sweden Spain Germany South Korea China India Belgium South Africa Argentina France Saudi Arabia Russia Chile Japan Mexico Serbia Poland Hungary Italy Colombia Peru Brazil Availability of Information about Healthcare Services Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +25 +61 +60 +45 +48 +51 +50 +49 +47 +46 +42 +38 +30 +40 +19 +26 +29 +22 +22 +7 +24 +4 -3 +2 +2 -2 -16 -20 -31
  • 87. 87 QB4.To what extent do you agree or disagree with the statement? – In my country, information about how to look after my health is readily available when I need it. 50% 73% 68% 66% 65% 64% 64% 62% 61% 59% 56% 51% 50% 49% 49% 49% 48% 48% 47% 46% 43% 42% 41% 39% 35% 35% 32% 31% 25% 32% 23% 27% 27% 26% 22% 15% 30% 29% 28% 34% 36% 29% 30% 41% 29% 37% 33% 34% 31% 35% 24% 35% 51% 37% 33% 33% 42% 29% 18% 5% 5% 8% 9% 14% 22% 8% 10% 12% 10% 13% 21% 21% 10% 22% 15% 19% 19% 23% 22% 34% 24% 10% 28% 33% 35% 28% 46% World Great Britain Australia United States Canada Malaysia Turkey Germany Sweden Spain South Korea China India Russia Belgium South Africa France Saudi Arabia Argentina Chile Mexico Serbia Poland Japan Hungary Colombia Peru Italy Brazil Availability of Information to Look After Own Health Base: 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018 Agree Neither agree nor disagree Disagree Net score (% agree minus % disagree) +32 +68 +63 +58 +56 +50 +42 +54 +51 +47 +46 +38 +29 +28 +39 +27 +33 +29 +28 +23 +21 +8 +17 +29 +7 +2 -3 +3 -21
  • 88. 88 QA1. Please indicate your level of agreement with each of the following statements. QA2. How do you think the following will change over the next 10 years? Will get much better Will get somewhat better Will stay the same Will get somewhat worse Will get much worse QA3. In general, how often do you visit/consult with each of the following yourself? Three times a year or more often Twice a year Once a year Less Often Never • I eat a healthy diet • I get enough sleep • I get enough exercise • I feel safe in my community • I am in frequent contact with family members and/or friends • I am in good health • I get all the medical care I need • I get all the dental care I need • The quality of my and my family’s healthcare (doctors, hospitals, medicine, etc.) is excellent • I am satisfied with the availability of healthcare providers (doctors, hospitals, etc.) where I live Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree • My own health • The quality of my and my family’s healthcare (doctors, hospitals, medicine, etc.) • The cost of my and my family’s healthcare (doctors, hospitals, medicine, etc.) • The availability of healthcare providers (doctors, hospitals, etc.) • The availability of treatments for various health conditions • A primary care physician (general practitioner, internist, family doctor, etc. • An obstetrician/gynecologist • An alternative medicine professional (e.g., acupuncturist, osteopath, chiropractor, traditional Chinese medicine) • A mental health professional (e.g., psychiatrist, psychologist) • A dentist/dental surgeon • An optometrist/ophthalmologist (“eye doctor”) • An audiologist (hearing specialist) • A physical or occupational therapist • Any other type of medical specialist (e.g., dermatologist, neurologist, oncologist, etc.) or healthcare professional Asked of 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 89. 89 QA4. Which of the following best describes your thoughts on using telemedicine? I have used telemedicine and I will use it again if I can I have used telemedicine, but I will not use it again, even if I can I haven't used telemedicine, but I will try it if I can I haven't used telemedicine and I will not try it, even if I can Not sure QA5. Which of the following do you use or go to when you need information about healthcare, symptoms of diseases, treatments, etc.? Doctor or other healthcare professional Pharmacist Family and friends Television/radio Newspapers/magazines Books/manuals Online search engines (e.g., Google, Yahoo, Bing) Voice-controlled search application on a smart device (e.g., Siri, Google Assistant, Alexa) Social media (e.g., Facebook) Online encyclopedia (e.g., Wikipedia) Medical/health information website/application (e.g., WebMD, Doctissimo) Government/public health authority website/application Hospital/health system/health insurer website/application Drug company website Patients'/condition sufferers' organizations/advocacy groups Online communities/forums/message boards Other Asked of 20,767 online adults aged 16-64 across 27 countries April 20 – May 4, 2018
  • 90. 90 QB1. Thinking generally, which of the following, if any, do you see as the biggest health problems facing people in your country today? Cancer Obesity Mental health Diabetes Dementia Heart disease Alcohol abuse Drug abuse Smoking Stress Sexually transmitted diseases (STD) Hospital superbugs Other QB2. How would you rate the quality of healthcare that you and your family have access to in your country? By healthcare we include doctors, specialist physicians such as surgeons, hospitals, tests for diagnosis and drugs to treat various ailments. Very good Good Neither good nor poor Poor Very poor QB3. Over the coming years, do you expect the quality of healthcare that you and your family will have access to locally will improve, stay the same or get worse? Improve Stay the same Get worse QB4. And to what extent do you agree or disagree with the following statements? • I find it easy to get an appointment with doctors in my local area. • In my country, information about healthcare services is readily available when I need it. • In my country, information about how to look after my health is readily available when I need it. • I trust the healthcare system in my country to provide me with the best treatment. • Many people in my country cannot afford good healthcare. • Waiting times to get an appointment with doctors are too long in my country. • The healthcare system in my country is overstretched. • I am concerned that my personal data will be made available to third parties (government, private companies) without my consent. • The healthcare system in my country provides the same standard of care to everyone • Vaccinating against serious infectious diseases should be compulsory Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Asked of 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
  • 91. 91 QB5. Overall, which of the following, if any, do you see as the biggest problems facing the healthcare system in your country? Access to treatment/long waiting times Lack of choice Not enough staff Lack of investment Low standards of cleanliness Poor quality treatment Poor safety Bureaucracy Ageing population Cost of accessing treatment Lack of investment in preventative health Other QB6. Now, thinking about you personally, to what extent do you agree or disagree with the following statements: Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree QB7. Below are some statements related to your personal healthcare treatment. Please think about the last time you saw a healthcare professional. Please indicate the extent to which you agree or disagree with each one. • The healthcare professionals treating me showed respect for my values, preferences and expressed needs • I was treated with dignity and respect throughout my treatment • My care was personalized to reflect my needs and choices • I was provided with sufficient Information on my treatment • During my treatment the healthcare professional showed me emotional support • My care included the involvement of family and friends • My safety was a priority • I had access to the best care I could have received • I had easy access to my medical information Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree • In case of sudden death, I would allow my organs to be removed in order to help other people in need. • I frequently give blood to help others. Asked of 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
  • 92. 92 QB8. Thinking about the healthcare professional you saw most recently, please answer the following questions as honestly as possible by ticking the box that best fits your opinion. Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree • I know this doctor very well • This doctor knows me as a person • This doctor really knows how I feel about things • I know what to expect with this doctor • This doctor really cares for me • This doctor takes me seriously • This doctor accepts me the way I am • I feel totally relaxed with this doctor QB9. Do you currently, or have you ever, used a connected health device or tool to manage your health? Yes, currently use Formerly used, but not using now No, never Don’t know QB10. Which of the following, if any, are the reasons you currently use a connected health device or tool to manage your health? Track your medication schedule /remind you to take medications To help you to better understand/learn about a disease/condition with which you have been diagnosed Monitor/improve your diet Lose weight Monitor / improve your exercise level Aid you in regular care of a family member Contact your healthcare provider (or the healthcare provider of someone you care for) to report new symptoms /request an appointment or a medication change Store your personal health information Store your health insurance information Social interaction with others Interested in your own health data To prevent illness General wellbeing Other reason (please specify) None of the above Asked of 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
  • 93. 93 QB11 What, if anything, prevents you from using/owning a connected health device or tool for your health? I am not interested in technology for my health I find devices, trackers and apps too much effort I am concerned about the privacy of my health data and who will have access to it I am concerned about insurance companies/public health bodies using my health data The cost is a barrier I don’t trust the quality of data it delivers I don’t see it as useful I don’t know enough about them I don’t understand how my data will be stored Other (please specify) Nothing prevents me or is a barrier QB12 To what extent do you agree or disagree, if at all, with the following statements… • If my doctor recommended that I use a connected health device or tool as part of my treatment plan I would use it • If my pharmacist recommended that I use a connected health device or tool as part of my treatment plan I would use it • If my health insurance company recommended that I use a device, tracker or app as part of my treatment plan I would use it • If a nurse recommended that I use a device, tracker or app as part of my treatment plan I would use it • If a friend or family member recommended that I use a device, tracker or app as part of my treatment plan I would use it Strongly agree Tend to agree Tend to disagree Strongly disagree Don’t know QB13. Do you have a long-standing condition, illness or health condition that limits you in some way? By long-standing, we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time? Yes No Asked of 23,249 online adults aged 16-64 across 28 countries May 25 – June 8, 2018
  • 94. © 2018 Ipsos 94 Contacts Omar Pedraza Senior Account Manager Ipsos Public Affairs, US Omar.Pedraza@ipsos.com + 1 202 831 5363 Anna Quigley Research Director Ipsos MORI, UK Anna.Quigley@ipsos.com + 44 (0)207 347 3996 Robert Grimm Director Ipsos GmbH, Germany Robert.Grimm@ipsos.com + 49 (0)30 3030645 7900
  • 95. 95 ABOUT IPSOS Ipsos ranks third in the global research industry.With a strong presence in 89 countries, Ipsos employs more than 16,000 people and has the ability to conduct research programs in more than 100 countries. Founded in France in 1975, Ipsos is controlled and managed by research professionals.They have built a solid Group around a multi- specialist positioning – Media and advertising research; Marketing research; Client and employee relationship management;Opinion & social research; Mobile, Online, Offline data collection and delivery. Ipsos is listed on Eurolist – NYSE – Euronext. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD). ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP www.ipsos.com GAME CHANGERS At Ipsos we are passionately curious about people, markets, brands and society. We deliver information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions. We believe that our work is important. Security, simplicity, speed and substance applies to everything we do. Through specialisation, we offer our clients a unique depth of knowledge and expertise. Learning from different experiences gives us perspective and inspires us to boldly call things into question, to be creative. By nurturing a culture of collaboration and curiosity, we attract the highest calibre of people who have the ability and desire to influence and shape the future. “GAME CHANGERS” – our tagline – summarises our ambition.