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Gillian Ribner
3100 Jonquil Dr SE
Smyrna, GA 30080
June 14, 2015
Dear Hiring Manager:
I have known Robert Burns on both a professional and personal level for almost 10 years.  Prior 
to him coming on as an associate at Romanoff Renovations, he and I interacted on a daily basis 
with his job at The Home Depot.  Robert worked as the flooring expeditor, handling customer 
issues, working with installation service providers, and training flooring associates on the ins and 
outs of flooring installations.  He handled himself in a professional and fair way while he worked 
through issues.  Because of his attention to detail, he was able to keep customers returning to the 
store to purchase more goods and services.  
While at Romanoff Renovations, held many different positions from Customer Service 
Associate, to Executive Assistant, to Accounting associate.  Again in his position with the 
company, he was able to showcase his customer service skills with both internal and external 
customers as well as his ability to organize large projects into manageable parts to ensure that he 
met assigned deadline.  Robert will make sure that he asks questions when there is uncertainty of 
the directive to ensure he handles the job as needed by his boss.  He never shied away from an 
assignment because he did not know the job, but rather dove in with gusto to learn the skills 
necessary to be a productive member of the team. He handles himself in a professional manner 
when dealing with superiors.  His determination and focus on tasks provided him with different 
opportunities to expand his skills within the organization despite lack of formalized education in 
a particular field (i.e. accounting associate). .  Robert goes the extra mile to ensure the 
completion of a project.  He understands the importance of supporting others to reach the finish 
line together.
On a personal front, Robert is extremely loyal.  He is friendly and willing go out of his way to 
help anyone. Robert is open and learns from his mistakes.  He may get knocked down, but he 
will always get back up and dust himself off to try again.  He has a tenacity that is not often seen 
in people today.
If you have any additional questions, please do not hesitate to contact me at 770­337­8806.
Sincerely,
Gillian Ribner
Associate Director – Strategic Planning

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