Going Big : Why Companies Need to Focus on Operational Analytics

Going Big: Why Companies Need to
Focus on Operational Analytics

2
Operational Analytics:A Strategic
Priority that Remains Unexploited
Figure 1: Percentage of Companies that Focus More on Operational Analytics
than on Customer Analytics
N = 608
Source: Capgemini Consulting and Capgemini Insights & Data
a
For more details on the research, please refer to the research methodology at the end of the paper
Given that digitization had such a transformative
effect on customer behavior and relationships, it
isperhapsnotsurprisingthatmanyorganizations
focused their digital transformation efforts on
the customer experience front-end. However, in
the race to focus on the customer, it was all too
easy to ignore operations. Our 2013 research
with MIT Sloan Management Review found that
while 40% of digital initiatives were focused on
the customer experience, this dropped to 26%
for operations1
.
Times are changing, however. Our latest
survey of more than 600 executives from the
US, Europe and Chinaa
finds that over 70%
of organizations now put more emphasis
on operations than on consumer-focused
processes for their analytics initiatives (see
Figure 1). Analytics in operations is increasingly
seen as a strategic priority for organizations.
Over 80% of respondents agreed that analytics
in operations plays a pivotal role in driving
profits or creating competitive advantage.
$371bn
The size of the
data prize for
manufacturing
organizations
49%Germany
50%Nordics
68%UK
68%Netherlands
75%France
75%China
75%US
Focus more on customer analytics than on operations analytics
Focus more on operations analytics than on customer/front-end analytics
Neutral
70%
12%
18%

3
Figure 2: Benefits manufacturing companies can generate using data analytics
Source: Technet, “The $371 Billion Opportunity for “Data Smart” Manufacturers”, May 2014
3xBenefits
from usage of
data in operational
improvement vs. front
office
$162 B
$117 B
$55 B
$38 B
Employee
Productivity
Operational
Improvement
Product
Innovation
Customer
Facing
The importance placed on operations is a
result of the size of the prize on offer. Research
shows that by utilizing data, manufacturing
organizations can realize benefits of up to $371
billion globally (see Figure 2), with a large part
of this upside coming from operations. Data-
driven operational improvement2
accounts for
$117 billion of the total prize, with consumer-
facing processes delivering just $38 billion3
.
The disparity in these benefits cases can perhaps
beexplainedbythesheerspreadofimprovements
that can be delivered from operational analytics:
reduced downtime, improved productivity,
better capacity utilization, accurate forecasting
capability, and higher flexibility in response to
external events. Organizations across industries
are already reaping the benefits of operational
analytics (see Figure 3).
Analytics can also have a significant impact
on an organization’s production process.
For example, an Asian steel manufacturer
is currently using analytics to transform the
efficiency and competitiveness of its 30-year-
old business practices. It is using data on
process innovation to identify most-critical
quality issues and analyze them for root causes.
By continually monitoring the process data, the
company has been able to identify issues early
on and re-engineer the process as required.
As a result, it has achieved a 50% reduction in
lead time for standard hot coil production and a
60% reduction in inventory4
.
The Size of the Prize Explains the Strategic Shift toward Operations

4
Figure 3: Benefits of Implementing Analytics Initiatives in Operations
Source: Information Age, “Tesco saves millions with supply chain analytics”, April 2013; SAS, “Supply-Chain Analytics: Beyond
ERP & SCM”; Tessella, “Tessella helps BP harness drilling data to save millions”
Operational Analytics at Network Rail
Network Rail in the United Kingdom is using analytics to better manage its core rail assets.
It uses a solution that brings together data from over 14 asset information systems into
a single digital platform, providing a consolidated and consistent view of the asset data.
This data insight is combined with an operational model that embeds data capability in
the business. For example, Network Rail provides its engineers with critical data through
mobile devices, so that they can access it when and where they need it the most. In turn,
this insight is allowing Network Rail to make better operational decisions and allows it to
undertake preventive track maintenance, resulting in fewer asset faults and failure. Using
data to make better decisions, the company has realized cost savings of £125 million over
a five-year period.
Source: Capgemini, “Enabling Track Asset Decision Support at Network Rail”, 2014
£125m
Cost savings realized
by Network Rail by
using analytics
2016 Rank
Procurement Improved inventory
turnover rate by 50%
Asset Maintenance
Saved $200 million in capital
expenditure in reduced
non-productive asset time
Supply Chain Saved £100 million in
annual supply chain costs
Production Asian Steel Manufacturer
Reduce production lead times
and inventory levels by 50%
Reduce scrap ratio from 15%
to 1.5%
Functional Area Company Benefits Realized
The impact of operational analytics is not
confined to improving the efficiency and
performance of operational processes.
Organizations have started to use these
efficiency gains as the underlying basis to
also improve the customer experience. For
example, Tesco is using analytics for its supply
chain processes and has achieved cost savings
of £100 million5
. But the international retailer
also uses its supply chain statistical models,
which incorporate various external indicators
such as weather, to predict customer behavior
and to inform how it stocks products. This
capability ensures that there is a 97% chance
of customers in-store and online being able
to buy what they want, significantly improving
satisfaction levels6
.

5
The Future is Bright – and Full of Operations Data
The IoT-led Data Explosion
A typical smart metering project is estimated to involve 500 million meter readings per day1
.
All told, data is projected to grow tenfold from 4.4 trillion gigabytes in 2013 to 44 trillion
gigabytes in 2020 and global data production forecast to be 44 times greater in 2020 than
it was in 20092
.
Up in the Sky – Drones
Companies are increasingly using drones for commercial applications, such as inspecting
aircraft surfaces or monitoring wind farms. All these applications generate massive amounts
of data. Some military drones, for instance, can generate as much as 70 TB of data in a
single 14-hour mission3
.
The Rise of Driverless Vehicles
Operating driverless vehicles requires analysis of a massive amount of data, with self-driving
cars collecting 10 GB of data per minute4
. In the mining industry, Rio Tinto has rolled out fully
automated truck fleets at two of its iron ore mines in Australia. Sensors attached to the trucks
send back data that is then analyzed and processed. According to the company’s senior
leader: “This autonomous fleet outperforms the manned fleet by an average of 12% and
we’ve also seen a 13% reduction in load and haul costs… We presently collect around one
terabyte of data each day, the analysis of which will provide the next business evolution5
.”
1. Gartner, “Industrial Analytics: The Next Wave of Business Transformation”, 2014
2. IDC, “The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things”, April 2014
3. InfoQ, “Drone Data Adds a New Horizon for Big Data Analytics”, September 2014
4. GeekWire, “Ford plows ahead with self-driving vehicle technology”, March, 2016
5. Rio Tinto – Speech by Chief Executive, Iron Ore, November 2015
While the potential of operational analytics
is clear, few organizations are realizing that
potential.
Only 39% of organizations in our survey
said they have extensively integrated
their operational analytics initiatives with
their business processes. In other words,
these organizations have gone into full-
scale production by implementing analytics
throughout their operations. The diversity
of datasets and formats as well as poor
data quality explain this relatively low level of
implementation.
Only 29% said they had successfully achieved
the desired objectives from their operational
analytics initiatives, with 40% saying that they
have achieved only moderate success (see
figure 4).
These trends were consistent across
geographies and industries.
10
Gigabytes/minute
Estimate of data
collected by
self-driving cars
Few Organizations are Succeeding in Seizing the Operational
Analytics Prize

6
Figure 4: Percentage of Companies on Achieving Objectives from the Analytics
Initiatives in Operations
N = 608
5%
40%
26%
29%
It is too early for us to
quantify the benefits
Moderately successful
in realizing the desired benefits
Not able to successfully
realize the desired benefits
Successful in realizing
the desired benefits
We undertook further analysis of the surveyed
companies and we found that only 18% had
extensively integrated their analytics initiatives
across operations and realized their objectives.
These companies have implemented analytics
initiatives across most business processes and
have adopted a data-driven approach towards
decision-making. We have named these
companies ‘Game Changers’ (see Figure 5).
Data Mining and Analytics at a Leading Automotive Firm
At a leading European automotive firm, around 10,000 cylinder heads are produced per day
in a complex production process. The production line generated data but the firm struggled
to use the data effectively, failing to identify what quality parameters affected the quality of its
cylinder heads and caused delays. The company implemented a data-mining and analytics
solution with the clear and strategic aim of maximizing the number of flawlessly produced
cylinder heads. This resulted in:
ƒƒ A 25% increase in productivity
ƒƒ A 50% reduction in the time taken to ramp up the process to target levels
ƒƒ The capability to monitor the process in near real time and make agile adjustments
Source: Capgemini Consulting client
We are far away
from where we want
to be in terms of
operational analytics.
Head of supply chain, Global
Consumer Goods Company

7
Low
High
High
Success in Realizing Benefits
LevelofImplementation
Analytics initiatives
extensively
integrated in
business processes
at proof of concept
stage
Strugglers
20%
Game Changers
18%
Laggards
41%
Optimizers
21%
Figure 5: Level of Implementation and Success of Operational Analytics
Initiatives
N=446; Analysis includes only the companies that were able to quantify the benefits from their analytics initiatives in operations
Level of Implementation: Low indicates analytics initiatives are still at Proof of concept stage. High indicates Analytics initiatives
are extensively integrated into business operations.
Success in Realizing Benefits: Low indicates firms are not able to realize desired benefits. High indicates firms are highly
successful in realizing desired benefits from analytics initiatives.
‘Laggards’ are introducing analytics initiatives in their operations. They have mostly implemented proof of concepts
and are struggling to realize benefits from their analytics initiatives..
‘Optimizers’ have typically realized early benefits from their analytics initiatives in a limited number of areas within
their operations .
‘Strugglers’ have integrated analytics in most of their business processes; however, lag behind in realizing benefits.
‘Game Changers’ have integrated most of their analytics initiatives with their business processes and have realized
the desired benefits from their analytics initiatives.
18%
companies have
deployed analytics
initiatives widely
across operations
and achieved desired
objectives
The remaining companies we would
characterize as follows:
Laggards (41%). These are the significant
number of companies that have a low level of
integration between analytics initiatives and
business processes, or are still running proof
of concepts and are unable to get the results
they wanted.
Optimizers (21%). These are the companies
that have taken the right initial steps. Their level of
implementation of operational analytics might be
low, but the right approach has enabled them to
achieve initial success.
Strugglers (20%). These companies have not
enjoyed success despite extensively integrating
analytics with their business processes.
Companies in each category possess distinct
characteristics, which we discuss in detail in
the following sections.

8
The DNA of Game Changers
Operational analytics can make organizations
more productive and smarter. But achieving this
potential rests on a number of key principles: a
robust data strategy – focused on making the
maximum use of data and making analytics an
essential part of the decision-making process in
operations (see “What are the ‘Game Changers’
doing differently?”).
A Robust Data Strategy
Integration of Data to Achieve a Single View
of Operations Data
Leaders in operational analytics integrate their
datasets across the organization. Integration
of datasets helps organizations operate with a
single version of data that is uniformly available,
reducing scope for misunderstanding. We found
that 43% of ‘Game Changers’ have completely
integrated datasets compared to only 11% of
companies classified as ‘Laggards’ (see Figure
Figure 6: Percentage of Companies that have Integrated their Datasets
Strugglers Game Changers
Laggards Optimizers
65%
24%
11%
19%
49%
32%
53%43%
4%
64%
22%
14%
Completely IntegratedSomewhat Integrated Isolated
43%vs. 11%
‘Game Changers’ vs.
‘Laggards’ who have
completely integrated
datasets
6). Moreover, even in the case of ‘Strugglers’ only
22% of companies had integrated datasets across
operations.
Use of Variety of Data to Enhance Quality
of Insights
Successful companies enhance the quality
of their operations data by using external and
unstructured data. We found that 59% of
companies classified as ‘Game Changers’
routinely collected unstructured data to improve
the quality of data. Also, 48% of these companies
used external data routinely to enhance insights.
For example, at Agilent Technologies, the
organization regularly incorporates data from its
suppliers from across the globe. By doing this, it
has gained visibility of more than 94% of its supply
chain7
. This type of approach is in stark contrast
to the ‘Laggards’ where only 27% and 23% of the
companies collected unstructured data and used
external data respectively.

of Game Changers
52%
of Laggards
28%
Game Changers have made analytics
an essential part of their decision-making process
Companies with higher revenues have realized better success
from their operations analytics initiative
have made analytics an essential component of our
decision-making process in operations
Game Changers Laggards
43%
59%
48%
68%
11%
27%
23%
45%
Game Changers have
a robust data strategy
What are the ‘Game Changers’
doing differently?
Using external data to enhance
insights
High utilization of operations data
Routinely collected unstructured
data to improve the quality of data
Integration of data to achieve
single view of operations data
Game Changers Laggards
More than $ 5 billion - $ 10 billion
More than $ 10 billion
$ 1 billion - $ 5 billion 45%
23%
18% 44%
32%
14%
Percentage of Companies that are Either ‘Game Changers’ or ‘Laggards’, By Revenue Bracket

10
Analytics for Improving Manufacturing Results at Intel
Intel has a global network of factories that generate massive amounts of data:
ƒƒ For instance, each semiconductor ‘wafer’ is associated with roughly 1 GB of data, and Intel
sorts thousands of wafers daily.
ƒƒ Data also comes in through thousands of sensors on the factory floors.
But the company faced the challenge of collecting and analyzing this data across its global
footprint. When the organization’s Manufacturing IT Group deployed advanced analytics
solutions to integrate and analyze this data, the results were significant:
ƒƒ One process, which originally took 4 hours, now takes less than 30 seconds.
ƒƒ Engineers now work on engineering issues rather than having to spend their time finding
data.
ƒƒ By reducing the frequency of parts-replacement stoppages, Intel has experienced
less downtime and reduced maintenance costs to the tune of millions of dollars in parts
replacement.
ƒƒ Senior team leaders can focus only on the critical insight. Instead of looking at thousands of
graphs, factory leads look only at the top 20.
ƒƒ Processing more than 5 billion points per day has resulted in measurable improvement in
equipment availability and yield improvement.
Source: Intel, “Joining IoT with Advanced Data Analytics to Improve Manufacturing Results,” October 2015
High Utilization of Operations Data
Companies successful in gaining benefits from
their analytics initiatives in operations utilize a
high percentage of their operations data. 68% of
companies classified as ‘Game Changers’ utilize
more than 50% of their operations data. On the
other hand, the same figure for ‘Laggards’ stands
at 45%.
A Decision-Making Process
Based on Analytics
Making analytics an essential part of the decision-
making process in operations enables companies
to make a more informed choice – increasing the
chances of success. We realized that more than
half (52%) of ‘Game Changers’ had integrated
analytics in their decision-making process within
operations. Interestingly, a high percentage of
companies (48%) among ‘Optimizers’ had also
done so, which could explain their early success
despite the relatively low level of implementation.
However, only 28% of ‘Laggards’ had their
decision-making process based on data or
analytics (see Figure 7).
If we want to improve
the quality of the
outcome from our
analytics initiatives we
need to go outside our
own bubble.
Supply chain head of a major
consumer goods company

11
Analytics for Production Optimization at Merck
Merck, the global healthcare player, wanted to understand why some vaccines it produced
had higher than usual discard rates. So the company began digging into data from a variety
of sources: production shop floor, plant equipment service dates, calibration, temperature,
pressure and other readings in every plant.
Using advanced analytics, Merck quickly processed data from 16 different sources. The data
was aggregated and aligned across common factors such as batch ID, plant equipment ID
and time stamp. This data was used to develop and test models to prove or disprove the
hypothesis behind low yields. After 15 billion calculations, and more than 5.5 million batch-to-
batch comparisons, Merck was able to identify that certain characteristics in the fermentation
phase of vaccine production were closely tied to yield. The fermentation traits could then
be tested in a lab, before changing the production process once regulatory approvals were
secured. Merck is applying the lessons learned to optimize the production of other vaccines.
Source: InformationWeek, “Merck Optimizes Manufacturing With Big Data Analytics”, April, 2014
28%
‘Laggards’ who have
their decision-making
process based on
data analytics
Figure 7: Percentage of companies, across categories, saying that they have
made analytics an essential component of their decision-making process
Laggards Optimizers
52%
11%
5%
32%
6%
10%
36%
48%
28%
13%
8%
51%
48%
28%
16%
8%
Analytics is
essential
component of
decision-making
Identify focus areas
on case-by-case
basis using defined
evaluation criteria
Unclear and
non-quantitative
evaluation criteria
No evaluation
criteria
52%for
Game Changers
vs.

12
Figure 8: How Do Countries Fare in Realizing Success from Operational
Analytics Initiatives?
Level of Implementation: Low indicates analytics initiatives are still at Proof of concept stage. High indicates Analytics initiatives are
extensively integrated into business operations.
Success in Realizing Benefits: Low indicates firms are not able to realize desired benefits. High indicates firms are highly successful in
realizing desired benefits from analytics initiatives.
Low
High
High
Game Changers
Laggards Optimizers
China
UK
Nordics
Germany
Netherlands
US
France
Strugglers
extensively
integrated with
business processes
at proof of concept
stage
Who are the Game Changers?
There are leaders in operational analytics across
sectors and geographies worldwide. And, as we
haveseen,companiesthatareleadinginoperational
analytics are using tools and techniques as a driver
of competitive advantage, which is bad news for
those organizations that are lagging. For companies
around the world, it is important to understand who
the leaders are and where they are placed in the four
quadrants (see Figure 8).
USCompanieshavetheEarlyLead
Our survey finds that US companies are the most
successful in their operational analytics initiatives
as well as the most advanced. This is perhaps not
surprising in a country that hosts 17 of the top
20 big data companies8
. It also helps that the
US Government is taking concrete action in this
domain. In 2012, they announced a “Big Data
Research and Development Initiative” involving
six federal agencies, with more than $200 million
committed to Big Data investments9
.
We found that 50% of US companies have been
successful in realizing the desired benefits from
operational analytics. In contrast, only 23% of
Chinese players have reported the same level of
success. An important point to note in this context
is the scale of analytics initiatives themselves.
39% of firms in the US have achieved full-scale
production of analytics initiatives, versus 24% in
France.
These results also confirm the increasing
competitiveness of the US industrial sector,
which has driven a recent resurgence in US
manufacturing. In the Global Manufacturing
Competitiveness Ranking released by the US
Council on Competitiveness, the US climbed
from #3 in 2013 to #2 in 2015 and is expected
to displace China as #1 by 202110
(see Figure
9). While there are a range of factors in
making a nation competitive, operational analytics
leadership is an interesting early indicator of the US
progress as it aims to eventually supersede China.
50%of US
companies have been
successful compared
to 23%
in China
17of the top 20
Big Data companies
are hosted in the US

13
HowRaytheonUsesAnalyticstoImproveitsSupplyChain
Raytheon, the major American defense contractor and industrial corporation, has made
extensive usage of analytics across its supply chain to drive efficiency and reduce costs.
“Raytheon’s supply chain environment is complex: we’re a company of four businesses,
8,000 programs and more than 10,000 suppliers,” explains David Wilkins, vice president
of contracts and supply chain. “A few years ago, we realized we needed a platform
that provided rapid, data-driven decision making across all of these factors. So we
developed ‘Supplier Insight,’ which integrates structured and unstructured data from
sources within and outside of the company. We’re able to track our suppliers’ financial
stability and performance on a number of key factors. And, if there’s a wildfire, hurricane,
or earthquake that may affect our suppliers’ ability to provide what we need, we know
about it immediately and can make quick decisions that’ll reduce any impact to our
customers….The data analytics Supplier Insight allows us to better negotiate costs by
whittling down our suppliers and engaging in long-term contracts for multiple programs.
Are we purchasing materials from Supplier A, B and C that we could get from Supplier
A for a better price? Does Supplier C have a critical technology we need, eliminating our
need to spend IR&D dollars? These are just a few examples of how data analytics have
provided a tremendous benefit to reducing the cost of our programs.”
Source: Company website
Figure 9: Global Competitiveness Rankings, Select Countries, 2013-2021
Source: Compete – US Council on Competitiveness, “2016 Global Manufacturing Competitiveness Index”, January 2016
China 1China 1 US 1
2016 Rank
Netherlands
US
Germany
UK
Sweden
France
2
3
6
13
20
22
2013 Rank
Netherlands
UK
Sweden
France
US 3
15
21
23
25
Germany 2
2021 Rank (Expected)
Netherlands
Germany
UK
Sweden
France
3
8
18
21
26
China 2
A strong contributing factor of the success of US
companies is their focus on setting up effective
data and governance processes. 47% of US-
based companies have made analytics an integral
part of their decision-making process compared
to just 28% in Europe.
2021
The year US is
expected to displace
China in the global
manufacturing
competitiveness
ranking
47%
US companies have
made analytics an
integral part of their
decision-making
process compared
to just 28%in
Europe

14
Analytics for Driving Equipment Utilization at Mines
Joy Global is a leading supplier of advanced equipment and services for the global mining
industry. Some years ago it observed that equipment utilization rates at many of its customers’
mines were below 50%, but customers continued to ask for new products designed for
greater reliability. The company deployed advanced operational analytics solutions at its
customers’ mines to capture diverse data from all machines and interpret it on a system-
wide basis, rather than in silos. By analyzing data from all the equipment in a mine it was
possible to identify improvement opportunities and increase equipment utilization as well as
reliability.
The results turned out to be extremely robust. Some coal producers increased their
equipment utilization rates to as much as 70%. Smart connected equipment and the usage
of analytics also helped drive a 65% increase in production. The added bonus was that the
analytics solutions also helped predict the formation of roof cavities, which helped prevent
roof collapses, a key health and safety hazard in the mining industry.
Source: World Coal Association case study on Joy Global, July 2015
Developed market European powerhouses, such
as France and Germany, are falling behind in the
adoption of operational analytics.
The View from Germany
Based on our survey, German companies
have a number of concerns. In earlier research
conducted by Capgemini in 2014, 58% of
German companies had implemented or
were in the process of doing so in the next 12
months, compared to 84% of US companies11
.
Our current research confirms that Germany is
still lagging behind. They feature quite low on
the scale of both the level of implementation
and success of operational analytics initiatives.
Less than 30% of German firms have
extensively integrated operational analytics
into their business processes compared to
39% of US companies and only 30% have
managed to achieve their objectives against
50% in the US. The reasons for their lack of
success are not hard to see, once we start
looking into some of the contributing factors:
-- Use of external data sources is lowest in
Germany, with only 16% routinely using
external sources against 44% for the UK or
32% for US.
-- Only 11% of companies in Germany have
completely integrated datasets vs. 27% in US.
-- Only 14% of companies have their operational
analytics initiatives led by C-level executives
against nearly 41% in the UK.
-- Also, German companies seem to have the
lowest focus on operational analytics – only
43% as compared to 76% in the US.
Seeing Germany in the ‘Laggards’ quadrant
is nevertheless surprising given the German
government’s commitment to Industry 4.0. It
seems that Germany has been mostly focusing
on the ‘hardware’ elements of its Industry 4.0
push; it already has the highest shipments of
industrial robotics annually within Europe12
and
is in the top five nations globally in terms of
the overall installed base of industrial robots.
However, hardware is only part of the solution
and Germany needs to up its ante on big
data. Addressing that imbalance will be key to
Germany’s ambitions of becoming the leader in
digital manufacturing.
The View from France
French companies need to start paying more
attention to analytics initiatives at the highest level.
We found that more than one in two operational
analytics initiatives at French companies are
driven either locally or, at best, at the BU level. In
contrast, over 65% of initiatives at US companies
30%of
German companies
have achieved their
objectives against
50%for
US firms
French and German Companies Have Much to Worry About

15
Figure 10: Lack of Governance in Operational Analytics Initiatives in Chinese
Companies
We have a set of evaluation criteria for identifying focus areas on a case-by-case basis across operations
We have some evaluation criteria for analytics initiatives in operations, but these are not very clearly and quantitative
We do not have a set of evaluation criteria for identifying focus areas
We have made analytics an essential component of our decision-making process in operations
37%
52%
44% 54%
32%
12%
10% 11%
7% 5% 5%
Overall China Game Changers
31%
are driven either at the C-level or CxO-1 level.
This has direct consequences on the level of
success and ambition of French firms: only 34%
of French companies have managed to achieve
their objectives from operational analytics against
50% in the US; only 24% French firms have been
able to extensively integrate operational analytics
with their business processes, which is the lowest
level among all countries surveyed.
Given France’s ranking of 22 in the global
competitiveness index, much more needs to be
done to ensure operational analytics can play its
part in transforming the effectiveness of French
manufacturing. The country appears to have taken
some conscious actions already. In July 2014, the
steering committee driving the “New Industrial
France” adopted a big data action plan. The aim
of the plan is to help create or retain more than
130,000 jobs in France between 2014 and 202013
.
23%
Chinese companies
have operational
analytics initiatives
driven at the
C-level against
41%for UK
Are Chinese Companies Failing
to Connect Investment and
Implementation with Success?
Chinese companies have been aggressive in
adopting operational analytics for some time
now. Our earlier research showed that as many
as 94% of Chinese respondents said their
companies had implemented or were in the
process of implementing big data technology, or
would do so in the next 12 months14
. However,
this intent has perhaps not been backed up with
sound processes. We found that more than half of
Chinese companies have not been successful in
realizing the desired benefits from their operational
analytics. The lack of clear governance models
and leadership support also shows through (see
Figure 10). Only 31% of Chinese companies
have made analytics an essential component of
their decision making process. Also, only 23% of
Chinese companies have operational analytics
initiatives driven at the C-level.

16
How are the Sectors Placed?
As Figure 11 shows, certain sectors have a clear
lead over the others.
Electricity Companies have Leapfrogged
Other Sectors
In 2012, our joint research with the MIT Center
for Digital Business revealed that utilities were
amongst the most pronounced laggards in
terms of digital transformation15
. The sector’s
companies lagged the industry average when it
came to process digitization, the use of analytics
in operations or the monitoring of operations.
Figure 11: How do Industry Verticals Fare on Realizing Success from
Operational Analytics Initiatives?
Number of companies across sectors: Electricity production – 83; Automotive – 87; Consumer Products – 89; Life Sciences/
Pharmaceuticals – 91; Manufacturing – 96.
Level of Implementation: Low indicates analytics initiatives are still at Proof of concept stage. High indicates Analytics initiatives
are extensively integrated into business operations.
Success in Realizing Benefits: Low indicates firms are not able to realize desired benefits. High indicates firms are highly
successful in realizing desired benefits from analytics initiatives.
Laggards Optimizers
Electricity ProductionConsumer Productsmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer Pmer PPPPPPPPP t Pt Pt Pt Pt Pt PPPPPP
Manufacturing
Life Sciences /
Pharmaceuticals
Automotive
Low
High
High
1 in 2
electricity production
firms have made
analytics an essential
component of their
decision-making
process
Fast forward to 2016, and we see that utility
companies, electricity production companies in
particular, have ticked all the right boxes when
it comes to achieving success in operational
analytics:
-- Electricity production, for example, at 37%
has the highest percentage of companies
that routinely use external data to enhance
insights
-- Also, 33% of companies in Electricity
Production have completely integrated
datasets – the highest for any sector
-- Nearly one in two firms in the sector have
made analytics an essential component of
their decision-making process.

17
Operational Analytics Initiatives at Irish Power
Irish Power implemented a comprehensive analytics platform to help increase plant
reliability and availability. The company installed a condition-based, real-time monitoring
solution featuring 141 sensors, and the integrated data from these sensors provides facility
operators with a single, consolidated view of plant performance. The data is also helping
Irish Power to detect operational anomalies and parts degradation before they turn into
serious issues.
Source: Computer Weekly, “GE predictive analytics optimizes Irish Power electricity production”, August 2015
The results are telling:
-- 45% of firms in the sector have extensively
integrated operational analytics with their
business processes.
-- 47% of electricity production firms are
successful in achieving the objectives of
analytics initiatives.
This reflects market realities in the sector.
The global electricity market today has a
wide variety of players and technologies, and
customers have a greater choice in power
sources and providers. Electricity producers
are under immense pressure from consumer
groups and politicians to cut down on their
tariffs, given the decline in wholesale electricity
costs16
. This subsequently forces organizations
to cut costs and be more efficient in their
operations. Analytics gives organizations the
necessary flexibility to respond.
Automotive Companies Need to Accelerate
One of the big surprises of this survey was the
poor positioning of automotive companies. As
the market transitions to the era of connected
cars and driverless cars, the amount of data
that they will generate will only continue to rise.
It is estimated that each Jaguar Land Rover car
generates 1.5 GB of data each day on average17
.
Analytics capabilities must play a key role in
ensuring the industry can leverage these massive
amounts of data.
In our earlier research, we found that as many
as 80% of engineering organizations (including
automotive firms) were at some stage of
implementation of analytics technologies19
. Today,
however, that early-mover advantage seems
to have fallen away. The survey raises possible
reasons. Almost 22% of automotive companies
collect only structured data, which is the highest
among all the industries. Also they have a high
percentage of completely isolated datasets (21%)
versus manufacturing at 13%.
If British
manufacturing is
to survive it needs
to be competitive
and it cannot be
competitive
without data18
.
Executive,
Jaguar Land Rover

18
Where are the Opportunities?
Figure 12: Future Benefits and Ease of Implementation of Analytics Initiatives in
Different Functional Areas
a
Functional Areas identified – Asset Management, Supply Chain and Production
Inventory Optimization
Forecasting
and
Planning
Order Management
PredictiveMaintenance
Asset Capacity Planning
Asset
Investment
Planning
Logistic Optimization
Fleet Optimization
Warehouse
Management
Quality Management
Production &Workload Planning
Plant Layout
Simulation
JackpotConsolation Wins
Quick WinsLow Stakes
Supply Chain ProductionAsset Management
Future Benefit Area
EaseofImplementation
High
Feasibility
Low
Feasibility
50%
reduction in product
inventory coverage
through analytics at
AmBev
Two-thirds of Game Changers have secured
production benefits, against 41% for Laggards.
Production is the key area that will offer a step
change for organizations. The number of machines
that will be connected to the industrial internet
is expected to increase by more than 50 times
between 2012 and 202520
. Within the production
domain, quality management emerges as the
function with the most benefits, both current and
future. 92% of Game Changers have secured
benefits in quality management today and expect
to continue to do so in the future (See Figure 12).
Intel, for example, carried out a series of pilots
to test production analytics. In one case, the
company wanted to reduce the number of units
that were incorrectly rejected by automated test
equipment. Using analytics, the company was
able to predict 90% of potential tester failures,
significantly reducing the number of units that
were incorrectly rejected. In another example,
visual analytics were conducted of units that were
of marginal quality, reducing the selection time by
a factor of 10 compared with the manual method.
These pilots and others helped Intel save $9
million during the pilot phase21
.
Production Makes the Difference between ‘Game Changers’
and Others

19
Companies are Failing to Seize
the Prize Offered by Optimized
Asset Management
Use of analytics in asset management offers
significant potential. However, companies are
largelyignoringthisupside.Predictivemaintenance,
for example, can help companies reduce
downtime and maintenance costs. In Abu Dhabi,
where power and water demands have increased
by 7.5% year-on-year for several years, the Abu
Dhabi Water and Electricity Authority (ADWEA)
has transitioned to a Smart Utility. As part of that,
ADWEA deployed an asset management solution
that helped cut maintenance costs by 40%22
.
However, these sorts of successes are few and
far between. Even ‘Game Changers’ are failing to
drive benefits: only 46% have realized a high level
of success in asset management, as compared
to 70% in supply chain. Not only this, only 69%
of companies see asset management as a future
benefit area; compared to 74% in supply chain.
The high complexity associated with
implementation of analytics initiatives at large
scale might explain companies’ failure in realizing
benefits and disillusionment in the future with
asset management. Predictive maintenance is a
good example, as results are highly dependent on
the quality of the data coming from the machines
and on the sample of machines connected.
Achieving success means connecting all
machines with sensors, mapping and sharing
data with proprietary protocols onto an analytics
platform to derive good predictions.
Supply Chain Continues to Offer
Immense Benefits
Over 67% of ‘Game Changers’ are already
achieving significant analytics benefits in Supply
Chain. For example, AmBev - Latin America’s
largest beverage company - has cut product
inventory coverage rates from 14-15 days to 7-8
days by using demand forecasting and planning23
.
Kimberley-Clark also used data analytics to gain
better visibility into real-time demand trends.
This enabled Kimberley-Clark to make and store
only the required amount of inventory needed
to replace what consumers actually purchased,
instead of manufacturing based on forecasts
from historical data. By utilizing a wide variety of
data, and coming up with new metrics, Kimberly-
Clark has seen a reduction in forecast errors of as
much as 35% for a one-week planning horizon
and 20% for a two-week horizon. Reduction in
forecast errors translated into one to three days
less safety stock. More accurate forecasts and
the corresponding reductions in safety stock have
helped Kimberly-Clark reduce its finished-goods
inventory by 19% in 18 months24
.
The opportunities for future benefits in supply
chain continue to be strong. In fact, a vast majority
of companies –74% – believe that supply chain
will continue to deliver significant benefits in the
future as well.

20
How Can Organizations Walk the Talk?
For many organizations, there is a long journey
ahead when it comes to achieving significant
success with operational analytics. While the
roadmap to success will vary depending on
where an organization lies in its maturity curve (a
tool at the end of this report allows companies
to perform a self-assessment), there are a range
of factors that are critical:
Ensure a Sustained Senior
Management Push throughout
the Operational Analytics
Lifecycle
The involvement of a senior sponsor
encourages a focus on generating actionable
insights, ensures the initiative is aligned with
strategic goals, and allows for faster and
better integration of analytics initiatives across
functional areas. Our research indicates that, as
analytics is gradually integrated into business
operations, it creates a momentum that
increases the success rate of ensuing initiatives.
Set Up Operations-wide
Centralized Teams to Coordinate
Analytics Efforts
The biggest business challenge (cited by 59%
of respondents in our survey), was ineffective
collaboration across analytics initiatives in
different functional areas. Centralized teams help
organizations generate an overarching view of the
impactandbenefitsofanalyticsinitiatives.Theyalso
ensure organizations make best use of data sitting
across different locations, share best practices,
and tap synergies from analytics initiatives being
implemented in other parts of operations.
Figure13: Operational Analytics Transformation Path
Low
High
High
Strugglers
Game Changers
Laggards Optimizers
Align initiatives to organization’s
strategic objectives
Institute governance mechanism to
implement insights across levels
Set-up a feedback loop with
stakeholders to review performance
Develop a structured view of Analytics
Initiatives across the organization
Build B-case and assess operations-wide
impact of analytics initiatives
Identify availability and level of
integration of data within organization
Ensure continuous executive
sponsorship for analytics initiatives
Build centralized teams
to coordinate efforts
Appoint analytics champions to
steward analytics initiatives
The critical success
factor is to have
a sponsor who is
actively engaged
in the process and
has the mandate to
implement analytics
insight into the
organization.
Business Intelligence and
Operational Analytics Lead,
resources company

21
Getting Operational Analytics Right
Laggards
Getting the Basics Right is Key for Laggards.
Laggards should focus on building a structured and overarching view of their operational analytics initiatives. They should
begin by focusing on developing the business case for every area that would profit from analytics, ensuring they have
clear performance indicators to maximize returns. They also need to identify the level of integration in their operations
data, ensuring they have access to the right kind of data at the right time and integrate operations data with external or
unstructured data to improve the quality of the datasets and subsequently the insights.
Optimizers
Optimizers Need to Focus on Building Strong Governance Mechanisms.
Optimizers should focus on ensuring continuous sponsorship from senior management to push the analytics agenda
through the initial phase. The involvement of a sponsor helps maintain the focus on actionable insights aligns initiative
to strategic goals and allows for swifter and higher integration of analytics initiatives across functional areas within
operations.
Also, the initial success they enjoy from a relatively low level of implementation should not hold them back from setting
up centralized teams that can disseminate best practices and coordinate their analytics efforts. Centralized teams give
organizations an overarching view of the impact or benefits of analytics initiatives. They also ensure organizations utilize
data from across different locations, share best practices, and tap synergies from different analytics initiatives.
All these efforts should be underpinned by a parallel program in which analytics champions (at BU or functional area-
level) steward the analytics initiatives within operations. This also helps in clearly communicating the strategic importance
of analytics initiatives.
Strugglers
Strugglers Should Prioritize and Align Goals of Analytics Initiatives.
Strugglers should begin by aligning their analytics initiatives to their organization’s strategic objectives and develop the
right governance structures. Achieving success from analytics also depends on how successfully organizations are able
to translate the insights generated into programs and projects that deliver tangible returns. It is imperative, therefore,
that they disseminate insights across different levels of the operations hierarchy. This should be complemented by a
mechanism that allows for continuous performance evaluation and incorporates feedback from stakeholders. It should
also give the organization the room to step back and re-engineer its existing processes if required.
Develop an Effective Implementation
Framework to Disseminate Insight across
Different Levels
Ananalyticsinitiativewillonlybeassuccessfulasanorganization’s
ability to translate the insights generated into programs that
deliver tangible returns. Organizations need to develop an
implementation framework that lets them regularly evaluate the
impact of data-driven insights on different business processes at
many levels. It also should give the organization the room to step
back and re-engineer its existing processes if required.
Transformation Paths for Different Types of
Players
The journey to achieve benefits from analytics initiatives in
operations differs for different companies. Organizations need to
take specific steps that address their current state and help them
make the transition to become ‘Game Changers’ (see Figure 13).
The insert below mentions the most important steps that
companies from various categories – Laggards, Strugglers and
Optimizers – should focus on to maximize results from their
analytics initiatives in operations.

22
Keeping Abreast with the Analytics Startup Ecosystem
We highlight a few startups that are operating in the industrial analytics space, each with their own unique perspective and
take on drawing insights from data.
Company Name Location Description
Issoire, France
Manufacturing intelligence platform, supporting the steering and optimization
of production processes
Mountain View
Software to manage end-to-end supply chain with cloud apps that simplify
monitoring, logistics, risk management and collaboration
Chicago
An industrial analytics firm aiming to improve uptime, minimize failures, reduce
fuel costs and streamline operations
Palo Alto
A provider of software and hardware solutions for collecting and analyzing
data from industrial machines
Redwood City
A provider of full-stack IoT solutions aimed at gathering, analyzing and
generating actionable insights from industrial data
Palo Alto Analytics platform for operationalizing Big Data insights
Santa Clara
IoT platform to enable companies to connect any device to the cloud and
make meaningful decisions from their data
San Francisco Analytics for transforming manufacturing to digital manufacturing
Montreal An IoT analytics company working across sectors
London Data monitoring solutions across a range of industries
Sunnyvale A platform for collecting and storing data from a variety of sources
Tokyo
A company that aims to apply real-time machine learning technologies to new
IoT applications

23
Conclusion
Big Data has the potential to transform the operating effectiveness of organizations – separating the world into data-enabled leaders and those
who are struggling to respond. By making the most of their operational data, organizations can make better decisions, bring their products and
services to market more quickly and efficiently, and gain the intelligence and insight to compete in a volatile and complex economic environment.
From transforming ways of working, to supporting growth strategy, operational analytics is the big untapped prize of digital transformation.
All organizations need to understand where they currently stand, what they can learn from the leaders in this field and begin planning their
transformation journey. These capabilities are now central to how organizations – and countries – can outperform their competition.
How Mature are You in Realizing Benefits from Operational Analytics?
Take Our Self-Assessment
To what extent do you agree or disagree with
the following statements:
We focus majority of analytics initiatives to optimize
operations than consumer-facing processes
We believe that analytics can play a pivotal/an
important role in driving proﬁts/ creating competitive
advantage for the organization
We have extensively integrated analytics initiatives
in our business operations
We have made analytics an essential component of
our decision-making process in operations
We have been able to utilize a large percentage
(more than 50%) of the data collected within
operations
We have completely integrated datasets, from both
internal and external sources, across the entire
organization
We have full knowledge of our portfolio of datasets
and actively ensure that we routinely use insights
generated across the business to enhance the
outcome of our analytics initiatives
We enhance the quality of data by routinely collecting
unstructured data along with structured data
We routinely use external data sources
to enhance insights
Before starting any operations analytics initiative,
we secure sponsorship from senior management
We develop a clear business case, taking into account
external factors and the operations/organization-wide
impact of the analytics initiative
We have centralized teams that coordinate
Strongly
Disagree
Disagree Somewhat
Disagree
Somewhat
Agree
Agree Strongly
Agree
Score
1 to 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
Focus on Operations Analytics
Practices: Identifying Focus Areas
Practices: Utilizing Operations Data
Governance Structures

24
Digital Skills
We have transformed our legacy systems such as
ERP or legacy data warehouse to process and
analyze data collected in operations
Strongly
Disagree
Disagree Somewhat
Disagree
Somewhat
Agree
Agree Strongly
Agree
Score
1 to 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
Technology Experience
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
We have the right tools and technology for making
optimum use from operations data
We have been able to successfully integrate
operations data with various types of data such as
unstructured data or external data
We have been able to gather proprietary information
(or first-hand data) from machines to a large extent
Our operations division is technologically mature,
resulting in recording of operations data with
minimum error
We have sufficient analytics talent to cater to
your needs for operations analytics
Our operations leadership has sufficient
representation of people that is proficient in analytics
Our organizational culture puts a premium
on data-based decision making
We ensure a common protocol for machine data
to enhance insights
implementation of operations analytics
We have a robust mechanism to regularly
evaluate performance of analytics initiatives
We are highly flexible in designing and
implementing new operational processes based on
the generated insights
We have an effective mechanism to disseminate
insights to key decision-makers for swift
implementation/change management
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
Overall Score Legend:
More than 124 : Game Changers – You are doing everything right to
successfully realizing benefits from your operational analytics initiatves
More than 100 - Less than 124 : Optimizers – You are taking the right initial
steps to benefit from your operational analytics initiatives.
We focus majority of analytics initiatives to optimize
operations than consumer-facing processes
We believe that analytics can play a pivotal/an
important role in driving profits/ creating competitive
advantage for the organization
We have extensively integrated analytics initiatives
in our business operations
We have made analytics an essential component of
our decision-making process in operations
We have been able to utilize a large percentage
(more than 50%) of the data collected within
operations
We have completely integrated datasets, from both
internal and external sources, across the entire
organization
We have full knowledge of our portfolio of datasets
to enhance insights
implementation of operations analytics
We have a robust mechanism to regularly
evaluate performance of analytics initiatives
We are highly flexible in designing and
implementing new operational processes based on
the generated insights
We have an effective mechanism to disseminate
insights to key decision-makers for swift
implementation/change management
Strongly
Disagree
Disagree Somewhat
Disagree
Somewhat
Agree
Agree Strongly
Agree
Score
1 to 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
Focus on Operations Analytics
Practices: Identifying Focus Areas
Practices: Utilizing Operations Data
More than 74 - Less than 100 : Strugglers – You have been using
analytics initiatives in operations. However, these initiatives lack focus and
the right direction; thus hampering the results.
Less than 72 : Laggards – You have been very cautious in implementing
analytics initiatives in operations. Also, have been largely unsuccessful in
realizing the desired results.

25
The research for this study was conducted in the following
two phases:
Quantitative Survey of Operation Executives
This phase involved conducting quantitative survey of over
600 operations executives across the US, Europe (UK,
France, Germany, Netherlands and Nordics) and China in
Q4 2015.
Split of respondents by Region
US
FranceNetherland
Germany
Nordics
UK
China
41%
8%8%
8%
8%
10%
16%
Countries Manufacturing
Consumer
Products
Automotive
Life Sciences/
Pharma
Electricity
Production
US 20% 20% 20% 20% 20%
France 20% 20% 22% 20% 20%
Netherlands 20% 20% 15% 24% 22%
Germany 20% 20% 22% 20% 20%
Nordics 20% 20% 20% 20% 20%
UK 25% 23% 18% 17% 17%
China 20% 20% 20% 20% 20%
More than
$5 billion - $10 billion
More than
$10 billion
$1 billion - $5 billion
48%
36%
16%
The executives surveyed in this phase were involved in
executing or managing operational analytics initiatives
within their organizations. As a part of this survey exercise,
we covered the following industry verticals: Manufacturing,
Consumer Goods, Electricity Production, Automotive and
Life Sciences/Pharmaceuticals.
Split of respondents by Sector
All organizations which participated in this survey have $1
billion or more in revenues. Organizations were classified
into 3 categories: $1 billion - $5 billion, more than $5 billion
- $10 billion and more than $10 billion.
Split of respondents by Company Revenues
In-Depth Interviews of Senior Operations Executives
The second phase of the research involved conducting
focus discussions with senior operations executives on the
topic. The executives interviewed for this phase were either
heading operations or specific functional areas or were
leading the implementation of operational analytics in their
respective organizations.
Research Methodology

26
1 Capgemini Consulting and MIT Sloan Management Review, “Embracing Digital Technology: A New Strategic Imperative”, 2013
2 Operational Improvements refer to improving operational efficiencies and lowering costs using predictive analytics
3 Microsoft-IDC Study on Data Dividend in Manufacturing, April 2014
4 SAS, “Supply-Chain Analytics: Beyond ERP & SCM”
5 Computer Weekly, “Tesco uses supply chain analytics to save £100m a year”, April 2013
6 Information Age, “Tesco saves millions with supply chain analytics”, April 2013
7 Kinaxis, “The Power of a Control Tower”, 2013
8 As early as 2013, the EU’s then digital commissioner had identified that 17 of the top 20 big data companies were based in the
US, and only 2 in Europe in ‘Neelie Kroes’ speech on Big Data in Europe, November 2013’
9 White House, “Big Data Across the Federal Government”, March 2012.
10 Compete - US Council on Competitiveness, “2016 Global Manufacturing Competitiveness Index”, January 2016
11 Capgemini, “Big & Fast Data: The Rise of Insight-Driven Business”, March 2015
12 International Federation of Robotics, “World Robotics 2015 -Industrial Robots”, 2015
13 Capgemini, “Steering Committee of the “New Industrial France” adopts the Big Data plan”, July 2014
14 Capgemini, “Big & Fast Data: The Rise of Insight-Driven Business”, March 2015
15 Capgemini Consulting and MIT Center for Digital Business, “Digital Advantage”, December 2012
16 Financial Times, “Pressure mounts on UK energy suppliers to cut prices”, January 2016
17 Computer World, “Jaguar Land Rover: British manufacturing must harness data to survive”, September 2015
18 Computer World, “Jaguar Land Rover: British manufacturing must harness data to survive”, September 2015
19 Capgemini Consulting and MIT Center for Digital Business, “Digital Advantage”, December 2012
20 IHS, “Future Trends in Industrial Automation”, July 2015
21 Automation World, “Big Data Analytics Improve Manufacturing Performance”, May 2015
22 IBM Case Study
23 SAS, “Supply Chain Analytics: Beyond ERP and SCM”
24 Supply Chain Quarterly, “Kimberly-Clark connects its supply chain to the store shelf”, January 2013
References

27
Discover more about our recent analytics research
Cracking the Data Conundrum:
How Successful Companies Make Big
Data Operational
Big & Fast Data:
The Rise of Insight-Driven Business
Insights at the Point of Action will Redefine Competitiveness
Big Data BlackOut: Are Utilities
Powering Up Their Data Analytics?
Privacy Please: Why Retailers Need
to Rethink Personalization
Stewarding Data: Why Financial
Services Firms Need a Chief Data Officer
Fixing the Insurance Industry: How Big
Data can Transform Customer
Satisfaction
Cracking the Data
Conundrum: How
Successful Companies
Make Big Data
Operational
Big & Fast Data: The
Rise of Insight-Driven
Business
Privacy Please: Why
Retailers Need to Rethink
Personalization
Big Data BlackOut: Are
Utilities Powering Up Their
Data Analytics?
Stewarding Data: Why
Financial Services Firms
Need a Chief Data Officer
Fixing the Insurance
Industry: How Big Data
can Transform Customer
Satisfaction

28
About Capgemini’s Insights and Data
Global Practice
In a world of connected people and connected things,
organizations need a better view of what’s happening on
the outside and a faster view of what’s happening on the
inside. Data must be the foundation of every decision,
but more data simply creates more questions. With over
13,000 professionals across 40 countries, Capgemini’s
Insights & Data global practice can help organizations find
the answers, by combining technology excellence, data
science and business expertise. Together with our clients,
we help them leverage the new data landscape to create
deep insights where it matters most - at the point of action.
Big data architectures are helping organizations with the
known challenges of data volume, speed and complexity.
The next stage is to take the insights generated from big
data solutions and implement them as part of your core
business operations. Enabling this link from insights to
operations is critical to making tangible and positive impacts.
Capgemini’s Operational Analytics provides the insights
necessary to help companies optimize their business
performance, for example through streamlined operations,
end-to-end asset optimization using IoT insights, reduced
spend and improved forecasting.
To find out more visit us online at www.capgemini.com/
insights-data or contact us at insights@capgemini.com
About Capgemini Consulting’s
Digital Transformation Institute
The Digital Transformation Institute is Capgemini’s in-house
think-tank on all things digital. The Institute publishes research
on the impact of digital technologies on large traditional
businesses. The team draws on the worldwide network of
Capgemini experts and works closely with academic and
technology partners. The Institute has dedicated research
centers in the United Kingdom and India.

29
About the Authors
Mathieu Colas
Vice President, Capgemini
Mathieu Colas brings with him exhaustive experience in engineering and management of digital transformation
– for companies relying on brick & mortar activities. He also manages a portfolio of active partnerships with
innovative start-ups.
mathieu.colas@capgemini.com
@ColasM78
Anne-Laure Thieullent
Director, Global Big Data Solutions, Capgemini
Anne-Laure has been converting data into insights for over 16 years. She currently runs Capgemini’s Big Data
practice for Europe and is often seen hand-in-hand with some of Capgemini’s biggest partners and customers.
annelaure.thieullent@capgemini.com
@ALThieullent
Jerome Buvat
Head, Digital Transformation Institute
Jerome is head of Capgemini’s Digital Transformation Institute. He is passionate about helping clients
understand the digital world and works closely wi industry leaders and academics to help demystify the digital
puzzle.
jerome.buvat@capgemini.com
@jeromebuvat
The authors would like to especially thank Sumit Cherian from the Digital Transformation Institute for his work on this
research paper.
The authors would also like to thank Ashwin Gopakumar from Capgemini Consulting India, Clare Argent from Capgemini
Insights & Data, Ralph Schneider-Maul, Aljoscha Klopotek von Glowczewski and Reinhard Winkler from Capgemini
Deutschland, Laurent Perea, Charlotte Pierron-Perles from Capgemini Consulting France and Nanjunda Murthy from
Capgemini US for their contributions.
Subrahmanyam KVJ
Senior Manager, Digital Transformation Institute
Subrahmanyam is a senior manager at the Digital Transformation Institute. He loves exploring the impact of
technology on business and consumer behavior across industries in a world being eaten by software.
subrahmanyam.kvj@capgemini.com
@Sub8u
Digital Transformation Institute
Ashish Bisht
Senior Consultant, Digital Transformation Institute
Ashish is a senior consultant at the Digital Transformation Institute. He brings with him extensive knowledge of
the emerging IoT ecosystem, the associated data and security challenges and loves to work at the intersection
of the physical and digital worlds.
ashish.bisht@capgemini.com
@ashishb1603
Digital Transformation Institute – The Digital Transformation Institute represents
Capgemini’s cutting-edge thinking on all things digital and their impact on the world.
dti.in@capgemini.com
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Germany
Ingo Finck
Ingo.finck@capgemini.com
Manuel Sevilla
manuel.sevilla@capgemini.com
France
Laurence Chrétien
Laurence.chretien@capgemini.com
Charlotte Pierron-Perlès
Charlotte.pierron-perles@capgemini.com
India
Manik Seth
Manik.seth@capgemini.com
Norway
Erlend Selmer
Erlend.selmer@capgemini.com
UK
Nigel Lewis
Nigel.b.lewis@capgemini.com
North America
Ashley Skyrme
Ashley.skyrme@capgemini.com
Sweden
Mats Hovmoller
Mats.hovmoller@capgemini.com
Spain
Jose Ignacio Reboredo Canosa
Ignacio.reboredo@capgemini.com

Going Big : Why Companies Need to Focus on Operational Analytics

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Going Big : Why Companies Need to Focus on Operational Analytics