gr 9 u3 p2.pptx customer service relaed to btec
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gr 9 u3 p2.pptx customer service relaed to btec
- 1. THE IMPORTANCE OF MEETING CUSTOMER EXPECTATIONS
- 2. IMPORTANCE OF MEETING CUSTOMER EXPECTATIONS •Customer Satisfaction: • Higher satisfaction leads to repeat business and referrals • Builds a positive brand reputation
- 3. CUSTOMER LOYALTY: • Loyal customers are less likely to switch to competitors • Increased lifetime value of a customer
- 4. POSITIVEWORD-OF-MOUTH •Impact on Reputation Satisfied customers share their positive experiences •Powerful marketing tool, especially with online reviews and social media
- 5. REVENUE GROWTH •Financial Benefits • Increased customer retention and repeat business • Higher average spending by satisfied customers • Positive reviews attract new customers