GRIEVANCE MECHANISM - Total
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The document summarizes a multi-stakeholder workshop about a grievance mechanism for the Yadana gas project in Myanmar operated by Total E&P Myanmar. It provides details on the project partners and operations, as well as an overview of the socioeconomic programs invested in local communities. It then describes the purpose and scope of the grievance mechanism, which allows local communities to submit complaints about impacts from the project. The process for filing grievances is also outlined, including how grievances are documented in a database and examples of past cases.
GRIEVANCE MECHANISM - Total
- 1. Multi-stakeholders workshop 27-28 Jan 2015 GRIEVANCE MECHANISM
- 2. YADANA PROJECT Operator : Total E&P Myanmar (TEPM) Consortium partners : TOTAL (France) : 31.24% UNOCAL - CHEVRON (USA) : 28.26% PTT-EP (Thailand) : 25.50% MOGE (Myanmar) : 15.00% Contract (PSC) signed : July 1992 First gas delivery to Thailand : July 1998 Contract Duration : 30 years (2028) Production ~ 800 MMSCFD (200 MMSCFD domestic) Location : in Andaman Sea, ~ 60km offshore nearest landfall Offshore facilities : 7 platforms, 16 + 1 wells Pipeline length : 347 km offshore, 63 km onshore Onshore facilities : Pipeline centre - Metering station Socio-economic programs : over US$ 38 million invested since 1995 Long Term Commitment in Myanmar
- 3. 3 YADANA SOCIO-ECONOMIC PROGRAMS Comprehensive socio economic program in Yadana Pipeline Area since 1995 - directly implemented by TEPM, with regular external assessments Over 38,000 people in 33 villages Assistance to National Programs - partnership with NGOs & Government Institutions to support of public health and social welfare infrastructure Team ( 562 members as of 1 Jan 2015) • 89 Professional Staff & 473 Community Participants
- 4. 4 PURPOSE Part of Social Management Plan, aims at - Demonstrating the commitment of the company towards societal dialogue - Implementing the ethics commitments of the group To establish a formal process allowing local communities to raise complaints related to the impact of TEPM activities and these complaints to be addressed and resolved in a timely manner. SCOPE Applies to complaints raised by local communities Related to the impacts of the activities of TEPM, its contractors or their employees (behavior…), within the limits of Myanmar laws and regulations. GRIEVANCE MECHANISM GRIEVANCE : A statement where an individual or a group of persons express facing a disturbance, regarded as ground for complaint, and request a corrective action.
- 5. 5 The grievance mechanism was established in 2010 and regularly reviewed & amended when necessary. The mechanism was widely communicated to local communities by at VCC meetings, Village Bi Annual Development Meetings starting from 2012. A database was also developed to record all societal incidents – matters of concern /issues even when they are not matters of grievances. Communicating Channels - via Village Communication Committee, - visit to Socio Eco office in Kanbauk village in person - speaking to Yadana Socio Econmic team members during their daily village visits - sending letters ADVOCACY
- 7. 7 GRIEVANCE FORM Grievance number 2012/03 Date 24-Jul-12CLO name KPL Information about the plaintiff Name U XXX NRC n° Father's name Address Ohnbinkwin Description of the impact The water way flowing from the land mine located behind PLC, that carries a lot of sand, can not pass through PLC as the southern bridge is plugged. As a consequence, the sand accumulates on the plaintiff land, and the land is often flooded. Signature of the plaintiff (*) Signature of CLO Name and signature of the witness (**) Is the impact in relation with Yadana activities YES Partly NO If so, has an immediate correction solved the problem? Which one? Southern bridge was unplugged to avoid further accumulation of sand. Description of the mitigation proposed by the Grievance Board Is the grievance closed? (***) YES NO Date & time Signature of the plaintiff Signature of CLO Signature of the witness (*) If the complaint is a collective one, attach complaint letter to the form (**) If necessary (***) If mitigation proposed by Grievance Board is not accepted, further steps will be documented in another format
- 8. 8 DATABASE
- 9. 9 Usually an average of about 10 complaints received every year about negative impact concerning the activity of the projects Most of them came up verbally (about 80-90%) The verbal complaint is refers to CD Supv. or to KPL for further investigation and justification If CD Supv and KPL deem appropriate to receive it in writing, the complainant(s) are advised to do so. Many verbal complaints are not directly involved with project activity or related as recordable grievance after discussion with complainants. Eg. “land dispute”, “labour matters”, “disturbance of fishing activity” Other complaints(not classified as grievance are well noted for future reference and logged as “issues”. DATABASE
- 10. 10 Date of reception: July 2012 Category: Damage of property Level of resolution: Level 2 Brief description: A farmer from Ohnbinkwin village, complained that his rice field was covered with sand because of the bad condition a water gate located upstream PLC. According to him, this water gate, through which a stream flows into PLC, got plugged, preventing the stream to flow normally, which resulted in the sand carried by the stream to accumulate in front of PLC i.e. in his rice field. CASE SAMPLE
- 11. 11 Parties involved: Total Myanmar, Mining Company Resolution process : - Site visit by TEPM team ( Operation & Socio Eco ) - contact to 3rd party ( Mining company ) considered as part of contributing factor of this incident - 2nd site visit, together with Mining company representative - After some meetings, agreement was reach on an action plan with target date for each actions ( cash compensation, reinstatement of the rice field, technical support ) Date closed out: March 2013 CASE SAMPLE - CONTINUE
- 12. 12 Thank you