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Creating the Ultimate Interactive Experience Through Social Media
                                                                 Presented by Mike Snusz (@mikesnusz) & Lucas Cobb (Lucas_Cobb)




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Who Is GUIDE Creative?
       §  Creative on Purpose
                   A strategic, creative spin to nonprofit’s missions to extend reach and
                   create a bigger impact.
       §  Team of Design and Nonprofit Experts
                   Backgrounds in branding, web strategy, marketing, graphic design,
                   content strategy, email and ex-nonprofit professionals.
       §  Exclusive for Nonprofits
                   We only work with nonprofit organizations. We know how to create
                   designs that broaden reach, inspire action and mobilize audiences.	





WordPress for Nonprofits
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What We Do




                                               www.GuideCreative.com	



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1. What to use: Choosing your platform(s)
             	

         2. Extending your social reach
             	

         3. Creating engaging content
             	

         4. Measuring
             	

         5. Listening	

         	

                                   Today’s Agenda
         	

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WHAT TO USE: CHOOSING YOUR PLATFORMS



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What is Social Media?
         Definition (via Wikipedia) - Social media is media designed to be disseminated through social
         interaction, created using highly accessible and scalable publishing techniques.	

         	

         Social Media IS NOT	

                      §         A fad	

                      §         A replacement for traditional advertising	

                      §         The first step	

                      §         The magic bullet	

                      §         FREE	

                      §         All about YOU	

         	

         Social Media IS A big deal	

                    §           Going where your customers already are or where they want to be	

                    §           Applicable to most companies in some way or another	

                    §           Time-consuming	

                    §           All about THEM	




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When  Where to use Social Media?
         §  Use social media whenever you need information or want to connect with
             others.	

         §  To live broadcast important events you are attending to your followers
             such as presentations, conferences, concerts, debates, etc.	

         §  To interact with major companies customer service departments when
             you have an issue or praise to give.	

         §  When you are performing a job search.	

         §  When you have a legitimate question on a specific topic and you'd like
             immediate feedback.	

         §  When you are looking to buy or sell goods.	

         §  For reaching new / potential constituents.	

         	


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Who else uses Social Media?
                      §      Small business owners/entrepreneurs	

                      §      People looking for work	

                      §      Government	

                      §      Nonprofits and community groups	

                      §      Employers	

                      §      Students	

                      §      Schools 	

                      §      ANYONE	




         Types of Social Media?
                      §      Collaborative projects - Work and share projects (Wikipedia)	

                      §      Blogs and micro blogs - Send and read text (Twitter) 	

                      §      Content communities - Video sharing website (YouTube)	

                      §      Social networking sites - Add friends, join groups (Facebook)	

                      §      Virtual game worlds - Online role-playing (World of Warcraft)	

                      §      Virtual social worlds - Online world using avatars	


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Word of Mouth Goes Virtual
         The three most trusted forms of advertising are:	

                    §           Recommendations from people I know - 90%	

                    §           Consumer opinions posted online - 70%	

                    §           Branded websites - 70%	

         	


         What Social Media has done is make the traditional two-way word of mouth marketing
         accessible and available to everyone with a computer (or phone). 	

             	

  	

  	

   	

 From This 	

  	

   	

 	

 To This	

         
         	

         	

         
         
         
         
         The question is, how do we engage the guy with the megaphone?	


WordPress for Nonprofits
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Who are the BIG Social Media Sites?
                        Facebook	

                          Twitter	

                           Flickr	

                         Linked In	

                        YouTube 	

                      Stumble Upon	

                         Google+	

                         Pinterest	





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Most Visited Social Media Sites?
                                                 Facebook (63%)
                                                          	

                                                 YouTube (20%)
                                                          	

                                                  Twitter (1.9%)
                                                          	

                                                 Google+ (1.4%)
                                                          	

                                                 Pinterest (1.3%)	

                                                                                       Source: Experian Hitwise U.S. (Oct 2012)	



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What are nonprofits using?




                                               Socialnomics Video



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FUNDRAISING STILL LACKING
     NOT	
  MANY	
  HAVE	
  RAISED	
  OVER	
  $10K	
  THROUGH	
  SOCIAL	
  




WordPress for Nonprofits
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                                                        Code: 843 654 3232	

 2012 Nonprofit Social Networking Benchmark Report	

                                                                         Source:
                                                                                                                 A Blackbaud Production!
FUNDRAISING STILL LACKING
     NOT	
  MANY	
  HAVE	
  RAISED	
  OVER	
  $10K	
  THROUGH	
  SOCIAL	
  




                                                                            Source: 2012 Nonprofit Social Networking Benchmark Report	


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Which should you use?
                    Focus time on Facebook and Twitter. Use Others to support efforts.	





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EXTENDING YOUR SOCIAL REACH



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Website: Make it easy to ‘Like’ you




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Website: Add dynamic content




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Website: Build ‘social trust’




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Website: Add galleries with Flickr widget




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Website: Make a thank you video




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Website: Offer social sharing buttons




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Website: Sincerely ask for a share
                                                                    	





WordPress for Nonprofits
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Email: Integrating social media/blogs




WordPress for Nonprofits
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Email: Integrating social media/blogs




WordPress for Nonprofits
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                                                        Code: 843 654 3232	

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Email: Integrating social media




WordPress for Nonprofits
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DEVELOPING ENGAGING CONTENT:
               BEST TIMES AND TYPES OF POSTS



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Getting your Facebook posts seen
                Facebook recently said only 16% of fans see organic content posted by
                                              brands*
   In order of                                                                              In order of
   importance:                                                                              importance:
                                                                                               	

   •  Videos	

                                                                             •  Shares	

   •  Photos	

                                                                             •  Comments	

   •  Status                                                                                •  Likes	

      Updates	

                                                                                            •  Clicks	

   •  Links	



                                                                                                 *Source: Ad Age article

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Most Shared Posts




                                                                                                                                                                	

                                                                                                                                                                	

                                                                                   Source: Dan Zarrella’s How to Get More Likes, Comments and Shares research	


WordPress for Nonprofits
                                               	

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Posts with Most Comments




                                                                                                                                                             	

                                                                                                                                                             	

                                                                                Source: Dan Zarrella’s How to Get More Likes, Comments and Shares research	


WordPress for Nonprofits
                                               	

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Most Liked Posts




                                                                                                                                                               	

                                                                                                                                                               	

                                                                                  Source: Dan Zarrella’s How to Get More Likes, Comments and Shares research	


WordPress for Nonprofits
                                               	

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Best time to post?




                                                                                                                                                               	

                                                                                                                                                               	

                                                                          Source: Dan Zarrella’s How to Get More Likes, Comments and Shares research




          …and Facebook posts outside business hours had 20% more
           Likes  Comments
                                                                   Source: Buddy Media’s Strategies for Effective Wall Posts: A Statistical Review	

WordPress for Nonprofits
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Best words to use?
            Facebook posts that end with a question have 15% more
             Likes  Comments

                    Words that increase engagement:                              Words that decrease engagement:

                                 •    Like                                                 •    How
                                 •    Post                                                 •    Who
                                 •    Comment                                              •    What
                                 •    Where                                                •    Did
                                 •    When                                                 •    Why
                                 •    Would
                                 •    Should	

                                                                           
                                                                        	


                    	

                                                                                 Source: Buddy Media’s Strategies for Effective Wall Posts: A Statistical Review	



WordPress for Nonprofits
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Creating engaging Tweets
                    Tweets…	

                                                  Engagement Rate
                                                                             (Replies and Retweets)	


                    between 8am – 7pm	

                                                +30%	


                    1-2 hashtags	

                                                     +21%	


                    under 100 characters	

                                             +17%	


                    contain images	

                                                2x higher	




                    Tweets…	

                                                              Retweet Rate	



                    with links	

                                                                   +86%	



                    asking followers to “RT” or “Retweet”	

                                   12x higher	



                    spelling out “Retweet”	

                                                  23x higher	



                                                                                         Source: Buddy Media’s Strategies for Tweeting: A Statistical Review	


WordPress for Nonprofits
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‘Busy hours’ different for Facebook  Twitter
                                                                	

                                                                	

                                                                	

                                                                	

                                                                	

                                                                	

                                                                	

                                                                	

                                                                                                                                                  	

                                                                                                                                                  	

                                                                                                                                                  	

                                                                                                                                                  	

                                                                              Source: Buddy Media’s Strategies for Tweeting: A Statistical Review	





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DEVELOPING ENGAGING CONTENT: EXAMPLES  BEST
               PRACTICES


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Make the most of your cover photo




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Make the most of your cover photo




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Use images strategically




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Tell your story using Milestones




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Use Photos!




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Use Photos!




WordPress for Nonprofits
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Use Videos




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Include Links




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Ask Questions




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Ask Questions




WordPress for Nonprofits
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Ask for Shares




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Ask for Comments




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Use Fill in the Blank Posts




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Timely




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Offer Exclusive Info




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Pin your important posts




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Highlight posts




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DEVELOPING ENGAGING CONTENT: FACEBOOK ADS




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Facebook Ads


                                                                                            `	





         •  You submit content and image	

         •  Choose either start/end dates or ongoing ads	

         •  Highly targeted to precise audience	


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Facebook Ads – How Targeted?
                                                         Location	

                                                         Interests	

                                                            Age	

                                                          Gender	

                                                    Relationship status	

                                                        Education	

                                               NEW! Customized audience ads	





WordPress for Nonprofits
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Facebook Ads – Customize Audience Ad

                                                          Possibilities:	

                                                 New donors into monthly donors	

                                           P2P fundraisers who haven’t raised money yet	

                                                      Lapsed event attendees	

                                                Turning subscribers into volunteers	

                                                        Much, much more!	





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MEASURING



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Measure: Facebook Insights




WordPress for Nonprofits
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Measure: Google Analytics




WordPress for Nonprofits
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Measure: Bit.ly to Shorten
WordPress for Nonprofits
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Measure: Bit.ly to Track




WordPress for Nonprofits
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LISTENING



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What you should be listening for?
                         •  OrganizaGon	
  Name	
                     •  Events	
  
                         •  Names	
  of	
  Key	
  Staff	
              •  Keywords	
  
                         •  Program	
  Names	
                        •  Local	
  Content	
  
                         •  Campaigns	
  Names	
  


                    THE TOOLS YOU CAN USE
                         •  Search.twiQer.com	
                   •  BackTweets.com	
  
                         •  SocialMenGon.com	
                    •  Google	
  Alerts	
  
                         •  IceRocket.com	
                       •  Social	
  News	
  Sites	
  
                         •  BoardReader.com	
  



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Workshop: Social Media Listening


                                                                                            VIEW  DOWNLOAD
                                                                                            Slideshare.net/ChadNorman




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Seesmic                                        http://seesmic.com 	





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Seesmic :: Manage Everything




WordPress for Nonprofits
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Seesmic




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Social Media Tools
                     Below are several social media tools to help your message reach your
                                                             constituents:	

                                                                      	

                                            Social Media Management Suites:	

                                               §  HootSuite: http://hootsuite.com/	

                                             §  Tweetdeck: http://tweetdeck.com/	

                            §  Bottlenose (my recommendation): http://bottlenose.com/	

                                                                      	

                                               Social Media Post Schedulers:	

                                                        §  Timely: http://timely.is	

                                  §  Plan Your Posts: http://www.planyourpost.com/	

                                                   §  Buffer: http://bufferapp.com/	

                                                                      	

                                                            Social Analytics:	

                                          §  TweetCharts: http://tweetcharts.com	

                                              §  Topsy: http://analytics.topsy.com/	

                                        §  TweetStats: http://www.tweetstats.com	

WordPress for Nonprofits
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http://www.guidecreative.com	

                                                                	

                                               http://www.facebook.com/nonprofits
                                                                    	

                                               http://www.facebook.com/marketing
                                                                    	

                                               http://www.facebook.com/advertising	

                                                                	





                                               Additional Resources
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Guide series creating the ultimate interactive experience through social media

  • 1. Creating the Ultimate Interactive Experience Through Social Media Presented by Mike Snusz (@mikesnusz) & Lucas Cobb (Lucas_Cobb) WordPress for Nonprofits Presented by Chris Wolf & Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 2. Who Is GUIDE Creative? §  Creative on Purpose A strategic, creative spin to nonprofit’s missions to extend reach and create a bigger impact. §  Team of Design and Nonprofit Experts Backgrounds in branding, web strategy, marketing, graphic design, content strategy, email and ex-nonprofit professionals. §  Exclusive for Nonprofits We only work with nonprofit organizations. We know how to create designs that broaden reach, inspire action and mobilize audiences. WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 3. What We Do www.GuideCreative.com WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 4. 1. What to use: Choosing your platform(s) 2. Extending your social reach 3. Creating engaging content 4. Measuring 5. Listening Today’s Agenda WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 5. WHAT TO USE: CHOOSING YOUR PLATFORMS WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 6. What is Social Media? Definition (via Wikipedia) - Social media is media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques. Social Media IS NOT §  A fad §  A replacement for traditional advertising §  The first step §  The magic bullet §  FREE §  All about YOU Social Media IS A big deal §  Going where your customers already are or where they want to be §  Applicable to most companies in some way or another §  Time-consuming §  All about THEM WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 7. When Where to use Social Media? §  Use social media whenever you need information or want to connect with others. §  To live broadcast important events you are attending to your followers such as presentations, conferences, concerts, debates, etc. §  To interact with major companies customer service departments when you have an issue or praise to give. §  When you are performing a job search. §  When you have a legitimate question on a specific topic and you'd like immediate feedback. §  When you are looking to buy or sell goods. §  For reaching new / potential constituents. WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 8. Who else uses Social Media? §  Small business owners/entrepreneurs §  People looking for work §  Government §  Nonprofits and community groups §  Employers §  Students §  Schools §  ANYONE Types of Social Media? §  Collaborative projects - Work and share projects (Wikipedia) §  Blogs and micro blogs - Send and read text (Twitter) §  Content communities - Video sharing website (YouTube) §  Social networking sites - Add friends, join groups (Facebook) §  Virtual game worlds - Online role-playing (World of Warcraft) §  Virtual social worlds - Online world using avatars WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 9. Word of Mouth Goes Virtual The three most trusted forms of advertising are: §  Recommendations from people I know - 90% §  Consumer opinions posted online - 70% §  Branded websites - 70% What Social Media has done is make the traditional two-way word of mouth marketing accessible and available to everyone with a computer (or phone). From This To This The question is, how do we engage the guy with the megaphone? WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 10. Who are the BIG Social Media Sites? Facebook Twitter Flickr Linked In YouTube Stumble Upon Google+ Pinterest WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 11. Most Visited Social Media Sites? Facebook (63%) YouTube (20%) Twitter (1.9%) Google+ (1.4%) Pinterest (1.3%) Source: Experian Hitwise U.S. (Oct 2012) WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 12. What are nonprofits using? Socialnomics Video WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 13. FUNDRAISING STILL LACKING NOT  MANY  HAVE  RAISED  OVER  $10K  THROUGH  SOCIAL   WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 2012 Nonprofit Social Networking Benchmark Report Source: A Blackbaud Production!
  • 14. FUNDRAISING STILL LACKING NOT  MANY  HAVE  RAISED  OVER  $10K  THROUGH  SOCIAL   Source: 2012 Nonprofit Social Networking Benchmark Report WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 15. Which should you use? Focus time on Facebook and Twitter. Use Others to support efforts. WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 16. EXTENDING YOUR SOCIAL REACH WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 17. Website: Make it easy to ‘Like’ you WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 18. Website: Add dynamic content WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 19. Website: Build ‘social trust’ WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 20. Website: Add galleries with Flickr widget WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 21. Website: Make a thank you video WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 22. Website: Offer social sharing buttons WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 23. Website: Sincerely ask for a share WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 24. Email: Integrating social media/blogs WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 25. Email: Integrating social media/blogs WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 26. Email: Integrating social media WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 27. DEVELOPING ENGAGING CONTENT: BEST TIMES AND TYPES OF POSTS WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 28. Getting your Facebook posts seen Facebook recently said only 16% of fans see organic content posted by brands* In order of In order of importance: importance: •  Videos •  Shares •  Photos •  Comments •  Status •  Likes Updates •  Clicks •  Links *Source: Ad Age article WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 29. Most Shared Posts Source: Dan Zarrella’s How to Get More Likes, Comments and Shares research WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 30. Posts with Most Comments Source: Dan Zarrella’s How to Get More Likes, Comments and Shares research WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 31. Most Liked Posts Source: Dan Zarrella’s How to Get More Likes, Comments and Shares research WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 32. Best time to post? Source: Dan Zarrella’s How to Get More Likes, Comments and Shares research …and Facebook posts outside business hours had 20% more Likes Comments Source: Buddy Media’s Strategies for Effective Wall Posts: A Statistical Review WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 33. Best words to use? Facebook posts that end with a question have 15% more Likes Comments Words that increase engagement: Words that decrease engagement: •  Like •  How •  Post •  Who •  Comment •  What •  Where •  Did •  When •  Why •  Would •  Should Source: Buddy Media’s Strategies for Effective Wall Posts: A Statistical Review WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 34. Creating engaging Tweets Tweets… Engagement Rate (Replies and Retweets) between 8am – 7pm +30% 1-2 hashtags +21% under 100 characters +17% contain images 2x higher Tweets… Retweet Rate with links +86% asking followers to “RT” or “Retweet” 12x higher spelling out “Retweet” 23x higher Source: Buddy Media’s Strategies for Tweeting: A Statistical Review WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 35. ‘Busy hours’ different for Facebook Twitter Source: Buddy Media’s Strategies for Tweeting: A Statistical Review WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 36. DEVELOPING ENGAGING CONTENT: EXAMPLES BEST PRACTICES WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 37. Make the most of your cover photo WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 38. Make the most of your cover photo WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 39. Use images strategically WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 40. Tell your story using Milestones WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 41. Use Photos! WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 42. Use Photos! WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 43. Use Videos WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 44. Include Links WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 45. Ask Questions WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 46. Ask Questions WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 47. Ask for Shares WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 48. Ask for Comments WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 49. Use Fill in the Blank Posts WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 50. Timely WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 51. Offer Exclusive Info WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 52. Pin your important posts WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 53. Highlight posts WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 54. DEVELOPING ENGAGING CONTENT: FACEBOOK ADS WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 55. Facebook Ads ` •  You submit content and image •  Choose either start/end dates or ongoing ads •  Highly targeted to precise audience WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 56. Facebook Ads – How Targeted? Location Interests Age Gender Relationship status Education NEW! Customized audience ads WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 57. Facebook Ads – Customize Audience Ad Possibilities: New donors into monthly donors P2P fundraisers who haven’t raised money yet Lapsed event attendees Turning subscribers into volunteers Much, much more! WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 58. MEASURING WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 59. Measure: Facebook Insights WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 60. Measure: Google Analytics WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 61. Measure: Bit.ly to Shorten WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 62. Measure: Bit.ly to Track WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 63. LISTENING WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 64. What you should be listening for? •  OrganizaGon  Name   •  Events   •  Names  of  Key  Staff   •  Keywords   •  Program  Names   •  Local  Content   •  Campaigns  Names   THE TOOLS YOU CAN USE •  Search.twiQer.com   •  BackTweets.com   •  SocialMenGon.com   •  Google  Alerts   •  IceRocket.com   •  Social  News  Sites   •  BoardReader.com   WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 65. Workshop: Social Media Listening VIEW DOWNLOAD Slideshare.net/ChadNorman WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 66. Seesmic http://seesmic.com WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 67. Seesmic :: Manage Everything WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 68. Seesmic WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 69. Social Media Tools Below are several social media tools to help your message reach your constituents: Social Media Management Suites: §  HootSuite: http://hootsuite.com/ §  Tweetdeck: http://tweetdeck.com/ §  Bottlenose (my recommendation): http://bottlenose.com/ Social Media Post Schedulers: §  Timely: http://timely.is §  Plan Your Posts: http://www.planyourpost.com/ §  Buffer: http://bufferapp.com/ Social Analytics: §  TweetCharts: http://tweetcharts.com §  Topsy: http://analytics.topsy.com/ §  TweetStats: http://www.tweetstats.com WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!
  • 70. http://www.guidecreative.com http://www.facebook.com/nonprofits http://www.facebook.com/marketing http://www.facebook.com/advertising Additional Resources WordPress for Nonprofits Presented by Chris Wolf Harrison DeStefano Webinar call-in number: 1-866-410-6539 Code: 843 654 3232 A Blackbaud Production!

Editor's Notes

  • #13: Which platforms are most popular and usedAvgnoprofitFacebook community is over 8,000 and 98% of nonprofits have a Facebook pageFoursquare (checkmark icon)
  • #14: Which platforms are most popular and usedAvgnoprofitFacebook community is over 8,000 and 98% of nonprofits have a Facebook pageFoursquare (checkmark icon)
  • #17: Which platforms are most popular and usedAvgnoprofitFacebook community is over 8,000 and 98% of nonprofits have a Facebook pageFoursquare (checkmark icon)
  • #19: Utilizing a Twitter Widgetin your design allows you to easily pull in the latest Tweets on your Twitter account into your site and establish a vital cross-link between one of the most popular social networks today and your site. Stylized to match your design, the Twitter Widget fits seamlessly into your design and adds activity and excitement to your site.
  • #21: Especially for new visitors to your website
  • #22: Utilizing theFlickr Widget on your home page allows you to display your wealth of photography from Flickr on your site. Anything from most recently added images to entire image categories can be pulled from Flickr dynamically. It’s adds an exciting visual flair to your site.
  • #29: A school’s social media presence is an extension of the school’s brand. What is your brand all about? Is it playful and joking or conservative and buttoned-up? It’s important that a consistent voice is implemented across all of the school’s major social media platforms — a school with an ultra-serious Facebook page and an offbeat and sarcastic Twitter account will just look like it’s having an identity crisis.Keep in mind that each platform has nuances, so the voice will never be exactly the same across all platforms. Content may need to be re-worked to fit with the feel of each platform.One more – treat your audience like you would if you were face-to-face. Offer help, give them a warm welcome, and offer the same courtesies you would in person.
  • #30: EdgeRank is kind of Facebook’s way of determining what your fans will find “interesting.” You may have noticed through your personal Facebook use that not all of your friend’s statuses show up in your news feed. This is because Facebook, through your activity, has deemed them “uninteresting” to you. The same situation can applied for school’s Facebook Pages. This means that not all of your fans end up seeing your school’s Facebook posts. Depending on when you post and your fan engagement, it’s estimated about 10% of your fans will ever get to see your Facebook activity.
  • #31: I collected data on more than 1.3 million posts published on the top 10,000 pages
  • #32: I collected data on more than 1.3 million posts published on the top 10,000 pages
  • #33: I collected data on more than 1.3 million posts published on the top 10,000 pages
  • #34: You can now schedule your posts on Facebook
  • #35: Engagement defined as Likes and Comments by the study
  • #36: Engagement defined as Replies and Retweets by the study. Under 100 characters allows followers to add comments on RTs
  • #38: A school’s social media presence is an extension of the school’s brand. What is your brand all about? Is it playful and joking or conservative and buttoned-up? It’s important that a consistent voice is implemented across all of the school’s major social media platforms — a school with an ultra-serious Facebook page and an offbeat and sarcastic Twitter account will just look like it’s having an identity crisis.Keep in mind that each platform has nuances, so the voice will never be exactly the same across all platforms. Content may need to be re-worked to fit with the feel of each platform.One more – treat your audience like you would if you were face-to-face. Offer help, give them a warm welcome, and offer the same courtesies you would in person.
  • #43: Kindergarten graduation and of a student pursuing their dream
  • #44: Kindergarten graduation and of a student pursuing their dream
  • #45: Graduation. Sporting events, science fairs, community work, assemblies
  • #46: Graduation. Sporting events, science fairs, community work, assemblies
  • #49: Graduation. Sporting events, science fairs, community work, assemblies
  • #50: I saw this last week and thought it was relevant for this webinar. Tough Mudder events raise money for the Wounded Warrior Project. What do they do well here? They post a photo, specifically one that’s interesting. Bonus: The photo contains their logo (important if shared). Their post is short. And it encourages people to comment, in a more casual tone. Look at all those Likes, Comments and Shares, which are helpful for their EdgeRank, along with the fact it’s a photo
  • #51: I saw this last week and thought it was relevant for this webinar. Tough Mudder events raise money for the Wounded Warrior Project. What do they do well here? They post a photo, specifically one that’s interesting. Bonus: The photo contains their logo (important if shared). Their post is short. And it encourages people to comment, in a more casual tone. Look at all those Likes, Comments and Shares, which are helpful for their EdgeRank, along with the fact it’s a photo
  • #55: 846px x 403px
  • #56: How are you doing against your goals?
  • #60: How are you doing against your goals?
  • #62: Track Referrals and new visitors from social sites
  • #68: Free Online ToolAccess anywhere you have internetYour one stop shot for managing your social presence ..Monitoring, publishing, engaging