Hatmaa 2009
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The document discusses defining and measuring project success. It argues that success is not just about being on time and on budget, but whether users adopt and utilize the project's changes over the long term. This requires change management and transition management to help users adapt to new processes. The key is measuring "hatmaa" - the level of adoption and utilization of changes. The document outlines assessing existing applications' hatmaa, identifying low vs. high hatmaa, and solutions like training, tools, and reinforcement to improve hatmaa over time.
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