The Number of Transfer Units (NTU) method is used to determine heat transfer rates in heat exchangers when information for the Log-Mean Temperature Difference (LMTD) is lacking. Effectiveness is defined as the ratio of actual to maximum possible heat transfer, relying on heat capacity rates, and is calculated differently for parallel and counter-flow heat exchangers. The method utilizes correlations in terms of heat capacity ratio and the NTU to find effectiveness and can adapt to special cases such as phase changes.