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Online Learning Communities: Build
     Them and They Might Stay
               Alison Hedrick
                Debra Geist
          Kennesaw State University
Session Description
• Do your online courses tend to have higher withdrawal rates
  than their traditional or hybrid counterparts? Sense of isolation
  is often cited as a reason for lower retention rates in online
  courses; therefore, an abundance of literature advocates the
  benefits of building a close-knit online learning community.
  The question is, how do you build a true community that
  inspires peer-to-peer learning? In this concept focused
  session, presenters will demonstrate ways they have
  successfully leveraged technology to build this type
  community, resulting in a decreased withdrawal rate (from 17
  percent to 4 percent) in an actual online course. Specific
  strategies for using synchronous and asynchronous tools to
  create more involved learning communities will be discussed
  to offer participants new approaches for engaging and
  retaining online students.
Agenda

•   Introduction
•   Background
•   Engaging and Retaining Online Students
•   Future Study
•   Conclusion
Introduction
• Sense of isolation is often cited as a reason
  for lower retention rates in online courses.
• An abundance of literature advocates the
  benefits of building a close-knit online
  learning community.
• Student-student interaction is a key
  component of online learning.
• How do you build a true community that
  inspires peer-to-peer learning?
Background

• IT 2101
  – Digital literacy course
• Hybrid and Online formats
• QM Certified Course
Engaging and Retaining Online Students

•   Online discussions
•   Videos
•   Social Media
•   Emerging Technologies
•   Personalization
Online (threaded) discussions
• Spring 2012         • Summer 2012
  – Introductory        – Introductory
    Discussion post       Discussion post
     • 79 posts            • 105 posts
  – Stuck on SAM        – Stuck on SAM
     • 33 posts            • 58 posts
  – Class Café          – Class Café
     • 43 posts            • 67 posts
                        – Weekly Participation
                          Posts
                           • Games, new
                             technology tools
Student Feedback
• This is by far the best online class I have taken. I feel like I am
  getting to know the people in the class just through how active
  everyone is in the discussions.
• I appreciate how personal this course feels for an online course. For
  instance I feel like I'm getting to know my classmates through
  introduction and discussion posts.
• I believe our class has amazing energy and is very enthusiastic. It's
  great how we can all come together and help each other out, form
  groups and communicate.
• I loved Voki, Poll Everywhere and Eyejot is really cool. I love how
  you incorporate all of these different things into what we're learning,
  it really keeps things from getting boring.
Videos
• Spring 2012    • Summer 2012
  – No videos!     – Weekly Introduction
                     Videos
                       • Eyejot & Voki
                   – Instructor Introduction
                     Video
                      • YouTube
Student Feedback
•   I love the videos! I'm not someone who asks a lot of questions during a
    class or needs a lot of attention, but I really appreciate the videos. A human
    voice explaining things is nice after sitting at the computer for so long!
•   I think the videos are great! After being on the computer doing assignment,
    it really helps to put a face to the class. If there's no real figure I think I'd
    have a hard time visualizing the person giving me the work and probably
    wouldn't do it...or at least be less motivated.
•   Personally, I really enjoy your weekly use of Eyejot. It's a nice form of one-
    way communication for me (as a student) to actually get to see you so I can
    relate better when I read your e-mails and responses to posts. It's
    reassuring to see that you are there to help us if we need it. I hope you
    continue to use Eyejot for your future classes, it's really great!
•   I LOVE the weekly messages you post because I get to see that you are a
    real person, not just a professor. Your son is so adorable too. Your videos
    make this online class feel less distant.
•   This class is my first online class that the teacher has made such an effort
    to be real with the students.
Social Media
• Visualization
   – Glogster
   – Wordle
Social Media
• Social Bookmarking
   – Pinterest
Emerging Technologies
• Synchronous
  –   Wimba Classroom
  –   Google Hangouts
  –   Skype
  –   Chatroom (within LMS)
• Asynchronous
  – Google Drive
  – Screencasts
       • Screencast-O-Matic
  – Poll Everywhere
Personalization

• Email students who did not meet weekly
  requirements.
• Address students by name in emails.
• Create and share PowerPoint presentation
  of class roster.
Student Feedback
• I am planning on staying enrolled in this
  class, but I registered late and had a minor
  issue getting signed into the new online
  platform. I will finish the work tonight if that's
  ok. I'm sorry if this has caused any
  inconvenience for you, but I appreciate you
  checking - it makes the online environment
  feel more personal.
• Thanks again for the reminder. I read the
  chapter but I cannot find the binary
  conversion which is why I haven't done it yet.
Future Study

• Two approaches to online courses
  – One section has a more personal approach
    and incorporates weekly videos.
  – One section uses a less personal approach
    and communicates mainly by email.
  – Feedback, grading, assignments, quizzes and
    are the same in both courses.
Future Ideas

• Glogster Group Project
• Study Session
  – Google Hangout
  – Google Drive
Results

• Withdrawal Rates (Online)
  – Spring 2012
    • 17%
  – Summer 2012
    • 7%
  – Fall 2012
    • 4%
Conclusion

• As educators, we must better understand
  how to engage students and motivate
  them to learn.
• After seeing ways in which we have
  successfully leveraged technology to build
  an online learning community, hopefully
  you can take home some new approaches
  for engaging and retaining online students!

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Course Tech 13, Alison Hedrick & Debra Geist, Online Learning Communities: Build Them and They Might Stay

  • 1. Online Learning Communities: Build Them and They Might Stay Alison Hedrick Debra Geist Kennesaw State University
  • 2. Session Description • Do your online courses tend to have higher withdrawal rates than their traditional or hybrid counterparts? Sense of isolation is often cited as a reason for lower retention rates in online courses; therefore, an abundance of literature advocates the benefits of building a close-knit online learning community. The question is, how do you build a true community that inspires peer-to-peer learning? In this concept focused session, presenters will demonstrate ways they have successfully leveraged technology to build this type community, resulting in a decreased withdrawal rate (from 17 percent to 4 percent) in an actual online course. Specific strategies for using synchronous and asynchronous tools to create more involved learning communities will be discussed to offer participants new approaches for engaging and retaining online students.
  • 3. Agenda • Introduction • Background • Engaging and Retaining Online Students • Future Study • Conclusion
  • 4. Introduction • Sense of isolation is often cited as a reason for lower retention rates in online courses. • An abundance of literature advocates the benefits of building a close-knit online learning community. • Student-student interaction is a key component of online learning. • How do you build a true community that inspires peer-to-peer learning?
  • 5. Background • IT 2101 – Digital literacy course • Hybrid and Online formats • QM Certified Course
  • 6. Engaging and Retaining Online Students • Online discussions • Videos • Social Media • Emerging Technologies • Personalization
  • 7. Online (threaded) discussions • Spring 2012 • Summer 2012 – Introductory – Introductory Discussion post Discussion post • 79 posts • 105 posts – Stuck on SAM – Stuck on SAM • 33 posts • 58 posts – Class Café – Class Café • 43 posts • 67 posts – Weekly Participation Posts • Games, new technology tools
  • 8. Student Feedback • This is by far the best online class I have taken. I feel like I am getting to know the people in the class just through how active everyone is in the discussions. • I appreciate how personal this course feels for an online course. For instance I feel like I'm getting to know my classmates through introduction and discussion posts. • I believe our class has amazing energy and is very enthusiastic. It's great how we can all come together and help each other out, form groups and communicate. • I loved Voki, Poll Everywhere and Eyejot is really cool. I love how you incorporate all of these different things into what we're learning, it really keeps things from getting boring.
  • 9. Videos • Spring 2012 • Summer 2012 – No videos! – Weekly Introduction Videos • Eyejot & Voki – Instructor Introduction Video • YouTube
  • 10. Student Feedback • I love the videos! I'm not someone who asks a lot of questions during a class or needs a lot of attention, but I really appreciate the videos. A human voice explaining things is nice after sitting at the computer for so long! • I think the videos are great! After being on the computer doing assignment, it really helps to put a face to the class. If there's no real figure I think I'd have a hard time visualizing the person giving me the work and probably wouldn't do it...or at least be less motivated. • Personally, I really enjoy your weekly use of Eyejot. It's a nice form of one- way communication for me (as a student) to actually get to see you so I can relate better when I read your e-mails and responses to posts. It's reassuring to see that you are there to help us if we need it. I hope you continue to use Eyejot for your future classes, it's really great! • I LOVE the weekly messages you post because I get to see that you are a real person, not just a professor. Your son is so adorable too. Your videos make this online class feel less distant. • This class is my first online class that the teacher has made such an effort to be real with the students.
  • 11. Social Media • Visualization – Glogster – Wordle
  • 12. Social Media • Social Bookmarking – Pinterest
  • 13. Emerging Technologies • Synchronous – Wimba Classroom – Google Hangouts – Skype – Chatroom (within LMS) • Asynchronous – Google Drive – Screencasts • Screencast-O-Matic – Poll Everywhere
  • 14. Personalization • Email students who did not meet weekly requirements. • Address students by name in emails. • Create and share PowerPoint presentation of class roster.
  • 15. Student Feedback • I am planning on staying enrolled in this class, but I registered late and had a minor issue getting signed into the new online platform. I will finish the work tonight if that's ok. I'm sorry if this has caused any inconvenience for you, but I appreciate you checking - it makes the online environment feel more personal. • Thanks again for the reminder. I read the chapter but I cannot find the binary conversion which is why I haven't done it yet.
  • 16. Future Study • Two approaches to online courses – One section has a more personal approach and incorporates weekly videos. – One section uses a less personal approach and communicates mainly by email. – Feedback, grading, assignments, quizzes and are the same in both courses.
  • 17. Future Ideas • Glogster Group Project • Study Session – Google Hangout – Google Drive
  • 18. Results • Withdrawal Rates (Online) – Spring 2012 • 17% – Summer 2012 • 7% – Fall 2012 • 4%
  • 19. Conclusion • As educators, we must better understand how to engage students and motivate them to learn. • After seeing ways in which we have successfully leveraged technology to build an online learning community, hopefully you can take home some new approaches for engaging and retaining online students!