Help directory2010 (2)

help!
your handy guide to mental health
for people in Manchester 2010

Produced by
©Mind in Manchester 2009

Mind in Manchester
The Progress Centre
Charlton Place
Ardwick Green
Manchester
M12 6HS

Telephone 0161 272 8205

help!

inside this guide:
• your questions answered about mental health
• what you can expect from services in Manchester

with thanks!
This is a general guide and not an authoritative Thanks go to:
statement of medical fact or the law. Errors and The Manchester Public Health Development Service, who provided much of the information
omissions excepted. This guide cannot be assumed and for supporting this project
to endorse any organisations listed.
Having a Voice, who provided the material on Recovery
This guide was originally produced with the help and support of a group of members of
Having A Voice, who drew on their experience as mental health service users and of recovery
to decide on the size, presentation and content and who also took many of the photographs.
Additional photographs by Vicky Barton and David Spencer
Project management by Justin Larner
Mind, who provided information from their leaflets on mental health
Designed and produced by Andrassy Design 01484 434844

This guide was funded by Manchester Primary Care Trust

help! IN CRISIS? see page 109 P
Concerned about your mental health? pages 7 – 25 P
your handy guide to sources of support
How to look after your mental health pages 27 – 35 P
Getting help from your GP pages 37 – 41 P
NHS primary care mental health services pages 43 – 47 P
NHS secondary care mental health services pages 49 –63 P
Getting help from a voluntary organisation pages 65 – 73 P
Services that meet your particular needs pages 75 – 101 P
Web links pages 103 – 107 P
4

Section 1

“I’d like others to know there
is light at the end of the
Concerned about your
tunnel. You can do it. Just
’cause you’ve got some kind
mental health?
of a mental health issue you
can still live a normal
existence. You can still carry
on your life as normal.”

Alcohol and drugs
Mental health problems are very common. Around six million people in Problem drug use is when a person Manchester for people who have both

Concerned about your mental health?
Britain have this diagnosis at any one time. They can be caused by physical, admits to having a problem with either drug (or alcohol) and mental health
mental or social conditions, or any combination of these. A physical or prescribed (such as painkillers given to problems. Their families and carers can
you by your doctor) or non prescribed also get help. You can refer yourself or
mental illness, past experiences, difficult relationships and stresses such as drugs (such as cannabis or heroin). agencies you are working with can
unemployment and drug or alcohol problems can all play a part. Many people take drugs because they refer you.
make them feel good for a short time, For referrals, referral advice and
The early signs of mental distress can include changes in mood (up or and sometimes people use drugs to self appointments phone the Single Point
down), changes in sleep, unexplained symptoms such as headaches medicate. Continual use can lead to a of Accesss (SPA) on 0161 276 6155.
dependency. Alcohol is often used to
or stomach aches, lowered energy levels through to hearing and seeing help us relax and feel better, but
things that other people do not. alcohol is actually a depressant and can Talk To Frank is a confidential 24 hour
make conditions like depression worse. helpline and website where you can
This section describes common mental health problems and gives contact get unbiased information about drugs
Sometimes people have a mental in over 120 languages.
details of a national organisation that can provide more information on health issue at the same time as a drug
each issue. See the ‘Getting Help from Your GP’ (on page 37) and ‘Getting or alcohol problem. This is often known Talk To Frank

Section 1
as having a 'dual diagnosis'. Each 0800 77 66 00
Help from a Voluntary Organisation’ (on page 65) sections for help locally. textphone 0800 917 8765
problem can affect the other.
frank@talktofrank.com
Dual Diagnosis clinics have been set www.talktofrank.com
8 up in north, central and south

Anger
Anger is an emotion which helps us deal anger, then it would be wise to seek help The Alternatives to Violence Project is a

with challenges in our life. However, – from your doctor, your community national organisation with an office in
how we use our anger is important. mental health nurse, from friends and Manchester that provides workshops in
Some people tend to become angry family, from self-help groups etc. Talking managing anger and negotiating
easily (a “short fuse”), and some have about where your anger is coming from peaceful relationships.
problems controlling their anger. is also a good way of exploring negative Alternatives to Violence Project
Suppressed feelings of anger, or anger emotions. Cognitive behavioural therapy 0161 832 3660 (Manchester office)
turned inwards can lead to low mood, can also be effective in dealing with
lack of assertiveness and self esteem, anger. www.avpbritain.org.uk
and self harm. There are techniques you
can use to manage anger better.
Expressing your angry feelings
assertively, not aggressively, is the best
way to express anger. To do this, you
have to learn how to make clear what
your needs are, and how to get them

Section 1
met, without hurting others. ‘Diverting’
it into physical or creative activities can
be a way of using anger in a positive
way. If you feel unable to control your
10

Anxiety Autism and Asperger Syndrome
Anxiety can be experienced by anyone, Anxiety UK offers support to people Autism is a lifelong developmental There is also a condition called

for example before public speaking or a experiencing anxiety disorders which disability that affects the way a person Asperger Syndrome, which is a form of
job interview. An anxiety disorder is includes obsessive compulsive disorder communicates and relates to people autism, used to describe people who
when a person experiences the (OCD) and post traumatic stress around them. Children and adults with are usually at the higher functioning
symptoms of anxiety to such an extent disorder (PTSD) autism have difficulties with everyday end of the autistic spectrum.
that it interferes with their everyday Anxiety UK social interaction. Their ability to The National Autistic Society
life. These symptoms can include 08444 775 774 develop friendships is generally limited 0845 070 4004
feeling overcome with panic, info@anxietyuk.org.uk as is their capacity to understand other www.nas.org.uk
restlessness, breathlessness, excessive www.anxietyuk.org.uk people’s emotional expression. People
worrying or being unable to control with autism can often have
disturbing thoughts. These symptoms accompanying learning disabilities but
can escalate into panic attacks, a everyone with the condition shares a
sudden bout of intense terror which is difficulty in making sense of the world.
not a natural response to real danger.

Section 1
12

Dementia Depression
Dementia is a disorder which affects The Alzheimer's Society is a Depression can happen to anyone as The Depression Alliance offers

how the brain works. The term membership organisation which runs a part of a natural grieving process such information by phone, email and
'dementia' describes a group of helpline and coordinates local support as at the end of a relationship. through their website, also links to
symptoms that affect people in many groups. Depression becomes ‘clinical’ when local self-help groups.
ways. Dementia affects all types of symptoms such as apathy, loss of National Information Line
things such as memory, thinking, energy, suicidal thoughts, sleep or 0845 123 23 20
behaviour and personality, which can Alzheimer's Society Helpline appetite changes persist or go beyond
0845 300 0336 information@depressionalliance.org
be a life changing experience. There are normal mood changes. Symptoms can www.depressionalliance.org
lots of types of dementia which can be enquiries@alzheimers.org.uk also include headaches, stomach or
difficult to recognise at first, as changes www.alzheimers.org.uk general pain even when the person
can sometimes be small and gradual. does not complain of feeling depressed.
Medication, talking therapies and One in twenty persons will suffer
lifestyle changes can help in managing serious or clinical depression at some
symptoms and adapting to life time in their lives.
changes. People who are depressed may be seen
by others as lazy or difficult but any

Section 1
attempts to make them ‘snap out of it’
will fail. Depression responds well to
counselling, Cognitive Behavioural
Therapy (CBT), self-help or medication.
14

Eating disorders Manic depression
Eating disorders are serious conditions beat (Beating Eating Disorders) offers a This is often referred to as ‘Bipolar The Manic Depression Fellowship

which can be potentially life helpline and access to local self-help Disorder’ and is where a person (MDF) can offer information,
threatening. They consist of complex and support groups. alternates between a ‘high’ (manic) and membership and links to sources
symptoms centred around food, body beat ‘low’ (depressive) mood. This can be of help.
weight, body shape, and low self- 0845 634 1414 over as little as a week over a longer Manic Depression Fellowship
esteem. Eating disorders affect people help@b-eat.co.uk timescale of up to several years. Manic 0845 434 9970 for enquiries
of all ages but are more common in www.b-eat.co.uk Depression occurs in phases but it is mdf@mdf.org.uk
young women. Women suffer from possible to remain well for long www.mdf.org.uk
these disorders 10 times as often as periods.
men and they most often start in the
teenage years. The most commonly
recognised disorders are bulimia and
anorexia but people often present with
a variety of combinations of
symptoms.

Section 1
16

Section 1

Obsessive Compulsive Disorder Personality disorder
This is a condition where the individual OCD Action Personality disorder refers to when BPDWORLD

suffers obsessive and persistent Help and information line on your beliefs and attitudes are different Helpline 0844 357 4567
thoughts or ritualistic behaviour such 0845 390 6232 from most other people’s who can find mail@bpdworld.org
as hand washing, hoarding and support@ocdaction.org.uk this behaviour unusual, unexpected or www.bpdworld.org
arranging objects. The person feels www.ocdaction.org.uk perhaps offensive. There are many
unable to control the behaviour and different kinds of personality disorder,
this can be distressing. OCD is including Antisocial Personality
common, with one person in thirty Disorder, Paranoid, Schizoid, and
suffering at any one time. It responds Borderline.
well to treatment, including Cognitive BPDWORLD is a national organisation
Behavioural Therapy or medication. that provides counselling, support and
OCD Action is a national charity that online information on issues around
provides information and support on personality disorders, particularly
Obsessive Compulsive Disorder, Body Borderline Personality Disorder.
Dysmorphic Disorder (BDD),
Compulsive Skin Picking (CSP),

Section 1
Trichotillomania (TTM) to both adults
and children.

20

Post Traumatic Stress Disorder Pre and Postnatal Depression
Post-traumatic stress disorder (PTSD) emotional and physical reactions, and Pre and post-natal depression is a The Association for Post Natal Illness

describes a range of psychological changes in behaviour, which may common and treatable condition, and provides a telephone helpline,
symptoms people may experience include reliving aspects of the trauma, is different from the ‘baby blues’. information leaflets for sufferers and
following a traumatic event, which is avoiding memories and being easily Post-natal Depression (PND) is what healthcare professionals as well as a
outside the usual human experience. aroused, including irritability and happens when you become depressed network of volunteers, (telephone and
The World Health Organisation has panic response to anything to do after having a baby. Sometimes, there postal), who have themselves
defined it as: ‘A delayed or protracted with the trauma. may be an obvious reason, often there experienced postnatal illness.
response to a stressful event or Help and treatment for post traumatic is none. It can be particularly Association for Post Natal Illness
situation (either short or long-lasting) stress disorder can be offered by your GP. distressing when you have so looked 020 7386 0868
of an exceptionally threatening or long- forward to having your baby through www.apni.org
lasting nature, which is likely to cause Combat Stress can offer advice, the months of pregnancy. You may feel
pervasive distress in almost anyone.’ treatment and rehabilitation to people guilty for feeling like this, or even feel
who have served in the Army or Navy. that you can’t cope with being a
If you have faced a traumatic
experience, you may simply feel Combat Stress mother. It can last for weeks or several
emotionally numb to begin with, 01372 841600 months. Mild PND can be helped by
and feelings of distress may not contactus@combatstress.org.uk better support from family and friends;

Section 1
emerge straight away. But sooner or www.combatstress.org.uk more severe PND will need extra help
later, you are likely to develop from your GP, health visitor or, in some
cases, mental health professionals.

22

Schizophrenia Self harm
This is not the ‘Jekyll and Hyde’ split Rethink Self harm involves self-injury or National Self Harm Network supports

personality of popular opinion, but a National Advice Service poisoning. It may be viewed by many survivors and people who self-harm.
disorder where there is a disturbance 0207 840 3188 advice@rethink.org professionals as a cry for help or They are available through the website,
in a person’s thoughts and feelings, www.rethink.org manipulative behaviour but people use by email or in writing to P.O. Box 7264
with symptoms including a progressive self harm as a coping strategy to deal Nottingham NG1 6WJ
withdrawal from reality, with their feelings and emotions. nshncg@hotmail.co.uk
hallucinations, delusions, apathy and Self harm can be an addictive-like www.nshn.co.uk
emotional instability. Hearing voices behaviour and the frequency and
can be a symptom, but many people severity may increase. Support and
hear voices but do not otherwise help can be given to increase an
display any symptoms. individual’s resilience and self-esteem
Rethink offers advice, information and therefore making life easier to cope
a range of local services for people with and reducing the need for
affected by schizophrenia or other self-harm. “Keep on going”
severe mental illness.

Section 1
24

Section 2

How to look after your
mental health

“Depression doesn’t have a hold on me like it did before. I have
control now, and although it’s something I have to deal with almost
26 on a daily basis, it is no longer something I’m ashamed of.”

Understanding mental health Staying Mentally Healthy
There are plenty of things that you can do to There are plenty of resources available that Self Help

How to look after your mental health
can help you to understand mental health There are plenty of things that you can
contribute to your mental health and well-being. better. do to contribute to your mental health
• All Manchester’s local libraries have a and well-being.
“The biggest difference for me between now range of books, leaflets, audio tapes and • Eat well, what you eat affects how
and then is that now I know these feelings resources about mental health and well- you're feeling, so eating food which is
being at the ‘Health Information Point’. good for your body will be good for
won’t last forever and that nothing is ever your mind too. Eat a proper, well-
• Bookshops often have a well-being section
really as bad as it seems.” which can include a range of mental balanced diet that includes fresh fruit
health books that you might find useful. and vegetables. Bananas, turkey, oily
fish such as tuna and mackerel are all
• The Internet is a valuable source of good mood food. More
information about mental health. A range polyunsaturated fats, vitamins and
of self help information is available from minerals have been shown to help
the Mental Health in Manchester website with depressive conditions,
at www.mhim.org.uk, including leaflets schizophrenia, dementia and ADHD. It

Section 2
and audio guides in various languages. is advisable to consult a doctor or
See the Web links section on page 103 for health professional before making any
recommended websites. major changes to your diet, especially
if you are on any medication.
28

Staying Mentally Healthy
• Socialise, seeing friends and relatives or • Spiritual beliefs, many people who have • Sleep well. People can become very Reducing Stress

getting involved in new activities is just spiritual beliefs find these help them to distressed when they feel they are not Worries about money, housing or
as important as eating well. Your local cope with mental health problems and getting a good night’s sleep, which can employment can build up and add to
library is a great source of information give purpose to their lives. Such beliefs make it harder to get off to sleep. your stress. Good advice, when you feel
about activities and groups in your area. may be based on a particular religion or Having a regular schedule, not napping able to cope, may relieve some of your
• Volunteering is a great way to meet on privately held views. If you hold such during the day and avoiding alcohol or anxiety. If you don't know who to ask,
new people and gain new experiences. beliefs, you may find them a source of caffeine can all contribute to a better remember that your local Citizens'
It can boost one’s self esteem and inner strength. night's sleep. Advice Bureau (CAB) is a good source of
confidence. It also gives people • Get out and about, being active might Self help groups free, independent and confidential
something to focus on other than their involve something as simple as taking Self-help groups are available for a range advice. CAB workers are used to giving
problems. See www.do-it.org.uk for lots the dog for a walk or going for a swim. of issues and life situations. information in a way that can be easily
of information about volunteering. Physical activity of half an hour or more See the section 'Getting Help from a understood, on issues ranging from
every day, such as going for a walk, swim Voluntary Organisation' for more details. benefits and debts to legal problems and
• Being creative can also help you to family and personal matters. See the
relax. Art and creativity can help people or to the gym can improve mental well- These groups can help in creating a
being as well as physical health. If this is support network for encouragement, section 'Services that meet your
to find an outlet for their emotions. This particular needs' for more details.
could be through painting, drawing, undertaken in a park or countryside, it understanding, trust and acceptance,

Section 2
photography, sculpture, carving, can also help with spiritual well-being. practical help, gentle guidance, respect Relaxation
needlework and embroidery, creative You can even be referred for 'exercise on and empathy and fun. Relaxation is particularly important. It
writing, poetry or crafts. prescription' by your GP. See page 46 for enables the body to renew its energy
more details. and the mind to feel calm and
30

Staying Mentally Healthy Advance directives
refreshed. Although underlying An advance directive is now recognised medicine you prefer to be given, but

problems will remain, you will under the Mental Capacity Act 2005 as these will simply be a consideration
probably feel more able to deal with a legally enforceable document. An and not legally enforceable.
them. However, it is often very hard to advance directive (also known as an The Mental Capacity Act aims to
relax when you are distressed. In this ‘advance statement’, ‘advance refusal’ protect people who are seen to lack the
case, learning a relaxation technique or or ‘living will’) is a way of making a capacity to make their own decisions
a therapy such as yoga may help. person’s views known if he or she about treatment. It makes law the
The important thing is to find ways that should become mentally incapable of principle that if someone else has to
“I just blurted it out one day to giving consent to treatment, or making
work for you. There may be times when make a decision on your behalf, then
you need support from other people, my GP and I was really surprised informed choices about treatment, at that decision must be in your 'best
and it is important to seek help and not some future time. interests'. All practical steps must have
at just how serious he took it
feel you have to struggle on alone. An advance directive must be in been taken to enable a person to make
and the way I was supported. writing, signed and witnessed, and if it decisions before deciding that they lack
I guess I was very lucky” applies to life-sustaining treatment capacity.
there must be a statement that the
decision stands even if life is at risk. An

Section 2
advance decision is only legally
enforceable in terms of refusing
medical treatment. It can include
statements such as the type of
32

Advance directives Advocacy
You can make an advance decision to The Act created the Independent “Recovery is not the easy Advocacy is where a person represents

refuse treatment, or register a Lasting Mental Capacity Advocate (IMCA) another’s interests as if they were their
Power of Attorney with the Office of Service. The service can advocate for option. Recovery is a complex, own. An advocate is someone
the Public Guardian. See those who lack capacity and who need difficult and exhilarating independent of mental health services
www.publicguardian.gov.uk for more to make major decisions, e.g. moving who can help you to make sure that
details. This is a legal document that accommodation, serious medical journey involving bad days your voice is heard by professionals. He
names another person who can make interventions. IMCA advocates may and hard work. Hope has to or she can accompany you to meetings
decisions on your behalf if you lack also attend care reviews and adult with professionals. They can help you
capacity. protection meetings where live amongst this.” ask the questions you need to, and
If you do not draw up an LPA, a Court of appropriate. In Manchester, the IMCA make sure that you get your message
Protection can appoint a deputy who service is provided by Rethink, across.
will make decisions in your best phone 0161 245 3251. See the section ‘Getting Help from a
interests. Voluntary Organisation’ (on page 65)
for details of organisations that provide
advocacy in the community.

Section 2
34

“My GP told me, assertively, to go and
buy a bar of chocolate, sit in the park
and look at the flowers, to appreciate
the world and all its wonders. He also
section 3
prescribed some medication.
I thought he was mad, but I went and
did it and now I am very grateful. The
medication alone was only keeping
Getting help from your GP
me where I was.”

36

If you think you have a problem with your To get more out of your appointment could do to help you feel better and
with your GP think about the following recover. For mild to moderate
mental well being and would like some help,
questions before you go: depression and anxiety there are a
the first step is usually to talk to your GP. number of things that can help which
• How are you feeling, and what are
You might think that mental health is not your symptoms? your GP may recommend:
something that GPs are familiar with but in • How long have you been feeling • Exercise and social activities, such as
going for a swim or seeing friends.

fact 1 in 3 appointments concern patients’ like this?
• Talking therapies to help you explore
emotional well being including mild or • How is it affecting your life;
is it preventing you doing normal your feelings and emotions.
moderate depression and anxiety. If you are Counselling is a process where a
activities or something you
not registered with a GP simply go to your normally enjoy? person works in partnership with a
counsellor on issues that may be
local surgery with your medical details. • Are you looking after yourself .e.g. causing distress in their lives.
See 'Find your local GP or health service' on getting enough sleep, taking some Counselling provides an opportunity
page 107 or phone NHS Direct on 0845 46 47 exercise, eating properly? for a person to talk about their
problems and feelings, in an

Section 3
The GP will firstly check if there are any
physical causes to your illness, such as environment which is safe and
a recent bout of flu, diabetes or heart confidential.
disease and then suggest what you
38

• Cognitive Behavioural Therapy (CBT) Medication than the doctor who prescribes them. You have the right, by law, to make an
involves a therapist helping you Medication that may be prescribed by a They may be more aware of possible side informed decision about which
understand what triggers your depression GP include effects, and also possible interactions treatment to have, and whether or not
by identifying any harmful or unhelpful • antidepressants with other drugs (this is when a drug to accept the treatment a doctor
thoughts which can make you depressed. • anti-anxiety drugs (also often prescribed changes the effect of other drugs you are suggests. To consent properly, you need
The aim of CBT is to help you change how as sleeping tablets), which are often taking, makes them less effective, or to have enough information to
you think and what you do in the future referred to as 'minor tranquillisers' causes additional side effects). understand what the treatment is, how
so you can break the cycle of depression. • lithium, which is prescribed for bipolar Pharmacists are usually very willing to it will affect you and what risks it holds.

Computerised CBT programmes, such as disorder (manic depression) discuss drugs with patients, and some You should learn about its chance of
‘Beating the Blues’ (that you can work • antipsychotics high-street chemists have space set aside success, and if there are any alternatives
through in your own time at your own If you are prescribed medication from where you can talk privately. to it. Generally, you can only receive
pace) are now available from Self Help your GP, you should find with it an Many people would like to have the treatment that you have specifically
Services (see their entry in the section information sheet called a patient information about their proposed agreed to.
‘Getting Help from a Voluntary information leaflet (PIL), in accordance treatment before they are given the The Mind website
Organisation’ on page 65) and free with a European Union directive. This prescription for it, and not after they www.mind.org.uk
websites listed in the ‘Web Links’ section gives more information on the drug and have got it from the pharmacist and has more information on medication
(page 103). potential side effects. You should also taken it home. The following are issues with useful factsheets that can be read

Section 3
• Referral to a Clinical Psychologist who is consider talking to your pharmacist. you might like to discuss with your on-line or ordered through Mind
trained in psychological treatments. Pharmacists are drug specialists, and may doctor when she or he gives you a Publications.
They will talk through problems and be more knowledgeable about your drugs prescription for a drug:
40 find ways of solving them over a number
of sessions.

“There is no guarantee that tomorrow all your issues
will disappear so be prepared for a long journey.
Try to remember some parts of journeys can be tough
and hard going but you always meet some great
section 4
characters that can make parts of the journey enjoyable”
.

NHS Primary Care
Mental Health Services

NHS Primary Care Mental Health Services
Manchester Primary Care Mental Health Services offer The service provides talking therapies Primary Care Mental Health Team
using a range of approaches including (North Districts)
short term therapeutic interventions to residents,
counselling, cognitive behavioural 0161 231 0017
aged 16 and older, who are registered with a therapy, problem solving, and guided
Manchester GP and who have common mental health self help. (However, please note that Primary Care Mental Health Team
currently the Central Districts team (Central Districts)
problems such as depression, anxiety, panic attacks, does not provide a counselling service). 0161 861 2343
obsessions, compulsions and stress related problems. Also, mental health advice and
information, and signposting or Primary Care Mental Health Team
referring to other services as required. (South Districts)
The aim is to work in partnership with 0161 946 8260
service users who wish to take an
active role in making changes to For more information about services
improve and maintain their mental offered by these teams visit the
health. Manchester Primary Care Trust website
www.manchesterpct.nhs.uk
There are three Primary Care Mental

Section 4
Health Teams in Manchester, who can
accept referrals from GP’s, other Mental health pages are in the Health
professionals, as well as self referrals. Information section. See page 77 for
44 details of the African and Caribbean
Primary Care Mental Health Team.

Other NHS services that can support mental health

NHS Primary Care Mental Health Services
Community Health Trainers Exercise on Referral schemes Condition Management Programme Patient Advice and Liason Service
A free service offering one to one Activity and exercise can boost our (CMP) (PALS)
support for a healthier life. A health mood. A moderate amount of exercise This is a 13 week programme aimed at PALS is a confidential service (we don’t
trainer will offer practical support and has been found to be beneficial in helping clients to better understand share information without your
guidance, for example in becoming treating mild depression as medication. and manage their health condition, to permission) that can listen to your
more active, eating healthily, managing There are exercise referral schemes improve their quality of life and regain concerns and suggestions, provide on
stress, sleeping soundly, stopping (sometimes known as ‘exercise on control. It is available to people who the spot information about NHS
smoking. Phone 0161 861 2548 and a prescription’) across Manchester. live in Manchester, Salford and Trafford services, help sort out problems quickly
Health Trainer will contact you. If you live in North Manchester contact and in receipt of Incapacity Benefit or on your behalf, help you contact other
Expert Patient Programme PACE on 0161 681 0940, Central Employment Support Allowance. organisations and record any feedback
The Expert Patient’s Programme is a Manchester contact ALFA on Attendance on the programme does or comments. The service can advise
free 6 week course that helps people 0161 833 4434 or South Manchester not affect benefits in any way. Clients and support patients, their families or
find ways of managing their health contact SMILE on 0161 946 9438. who attend CMP are seen by qualified carers.
condition more positively. For more health professionals from a range of To contact PALS please phone:
information and to find a course near backgrounds and are offered: 0161 219 9451
you phone 0161 219 9424. individual interventions; group work to

Section 4
look at managing anxiety/depression
and or pain; along with a computer
aided self help programme, Beating the
Blues. Further information can be
46 obtained by phoning 0161 219 9424.

section 5

“you have to keep
going no matter what,
NHS Secondary Care
don’t ever give up”
Mental Health Services

NHS Secondary Care Mental Health Services
Secondary Care services help people who are Referrals to services provided by the Trust would,
in most cases, be through the Single Point of
diagnosed with a severe or enduring mental illness
Access (SPA). Phone 0161 276 6155
under a Care Plan, through the Community Mental Fax 0161 276 6154.
Health Teams, Community Living services, hospital
or specialist services. Secondary care is provided by Manchester Social Care services can be accessed
Manchester Mental Health and Social Care Trust through the Manchester Contact Service for Social
Care on 0161 255 8250. Outside office hours, the
who can be contacted on 0161 882 1000 or see
number is staffed by the Emergency Duty Social
www.mhsc.nhs.uk. Work Service. You can refer yourself or someone
else. This number can also be used if you are
concerned about the mistreatment of a child or a
vulnerable adult, or to report a hate crime.

The Trust operates a Patients Advice and Liaison

section 5
Service which aims to help and advise patients,
their families and carers. Phone the PALS
Coordinator, Park House, North Manchester
50 General Hospital, Crumpsall, Manchester M8 5RB
on 0161 918 4047 or 07815 284660.

The Care Programme Approach
The Care Programme Approach • Appointment of a care co-ordinator,
includes:- who will normally be a Community
• An assessment of health and social Psychiatric Nurse, a Mental Health
care needs. Social Worker, or an Occupational
Therapist.
• Formation of a Care Plan which
identifies the health and social care • Regular care plan review meetings
required from the NHS, voluntary or every 3-6 months, which involve the
private organisations or through care co-ordinator, psychiatrist and
Direct Payments. The care plan could any other workers, carers or family
members who are giving care or
include medication, risks
support. “I was volunteering full time, that’s when
management and arrangements for
physical care also any actions needed I knew I was ready to go back to work.
for housing, domestic support,
income or benefits, occupation, I am now in full time employment”
.
training or employment and cultural
or faith needs.

section 5
52

Community Services
Community Mental Health Teams Early Intervention in Psychosis Community Living Services • Benchmark Furniture Design & Build
Community Mental Health Teams The Early Intervention in Psychosis The Community Living services help offers opportunities for people with
(CMHTs), provide treatment and Service works with people aged people on a Care Plan to learn new severe and enduring mental health
support under a Care Plan. The teams between 14 and 35 who are currently skills, regain self-confidence, and to needs to gain skills and experience.
work closely with primary care, undergoing, or who have undergone, remain independent whilst living in Phone 0161 283 5826.
voluntary organisations together with their first psychotic episode. The their own homes, helping to reduce • Start in Manchester is an Arts and
user and carer groups, to provide an service works to a person centred, readmission to hospital and enabling Mental Health Project for Adults,
assessment service for new patients recovery focused social inclusion service users to move on to the future providing art and gardening courses.
and provide long term care for patients model. Phone 0161 277 6830 or email of their choice. Referral to Community Phone 0161 257 0675.
in the community. manchestereis@rdash.nhs.uk. Living Services is by GP or Community
Mental Health Team worker. • Mainway Enterprises is a service
Direct Payments offering work activity, skills training
Direct Payments are made to • The 3 Day Centres provide and confidence building.
individuals who have been assessed as opportunities for people to meet Phone 0161 720 2330.
needing social care services so that others and engage in activities that
they can make their own can contribute to wellbeing within a
arrangements. These payments can be supported environment. Phone:

section 5
made on a regular, occasional or one- Hall Lane 0161 945 7609,
off basis. Contact Direct Payments on Harpurhey 0161 205 0118 and
0161 255 8250 (the Contact Service Victoria Park 0161 224 1308.
number).
54

section 5

Specialist Services
The Manchester Assertive Outreach Emergency Mental Health Services Crisis Resolution Service Psychological Services
service is a partnership between HARP The PEARL (Psychiatric Emergency, The Crisis Resolution Home Treatment Psychology and Psychiatry services,
and Manchester Mental Health and Assessment, and Referral & Liaison) service works across the city through including clinical psychology and
Social Care Trust, aiming to engage team is a multidisciplinary emergency three teams working in North, Central psychotherapy are provided at
with people with severe and enduring response team operating 24 hours a and South Manchester covering the Chorlton House, Gaskell House,
mental health needs who are not being day, seven days a week. Referral by needs of the Manchester residents. Macartney House, North Manchester
reached by mainstream mental heath mental health professionals only. These services offer an alternative to General Hospital and Laureate House
services. The service takes referrals from Phone 0161 901 1477 or 0161 901 1478. inpatient care with intensive support (Wythenshawe Hospital). These include
any source, including self-referrals. in the home environment for up to 6 psychosexual services at the Rawnsley
Phone 0845 0068 999 (8am-8pm, 7 days) The SAFE Team months. Referral to these teams is your Building, offering mainly cognitive and
or email info.mao@harp-project.org. The SAFE Team (Self-Harm, GP, Primary Care worker or any mental behavioural therapies for sexual
Assessment, Follow-up and health professional. Phone dysfunctions.
The Homeless Team will directly help Engagement) works with people
people with severe or enduring mental 0161 720 2045 for the North Team, Eating Disorders
admitted from Accident and 0161 276 5368 for Central and
health needs who are homeless, have a Emergency who have self harmed Eating Disorders Service, which is a city
Manchester connection and are not 0161 882 1140 or 0161 882 1029 for wide specialist adult assessment and
including follow-up in the community. South.
currently seeing a psychiatrist or other Phone 0161 276 8865. psychotherapy service to patients with

section 5
mental health service, concentrating eating disorders including: Anorexia
on short-term intervention. nervosa, Bulimia Nervosa, Binge Eating
Phone 0161 273 6908. Disorder and other forms of eating
disorder.
58

Specialist Services Hospital Treatment
PRAMMBS (Psychiatric Referral, Alcohol & Drugs Older people Many people receive specialist mental
Assessment and Management of Alcohol and Drug Assessment and Care Older Adult inpatient and outpatient health care and treatment in the
Mothers and Babies Service) Northwest Management Teams assess needs hospital services are provided at community. However, some people can
is a regional service for women with under community care legislation and Manchester Royal Infirmary, North experience severe mental health
babies who have moderate to severe can arrange support for anyone aged Manchester General Hospital and problems that require admission to
mental health problems including 18 to 64 with alcohol or drug problems. Wythenshawe Hospital hospital for assessment and treatment.
post-natal depression. They also undertake carers Inpatient and outpatient hospital
assessments. The Brian Hore Unit can services are provided at the three main
offer counselling and an intensive 5 Trust sites at Manchester Royal
week patient detox programme with Infirmary, North Manchester General
specialist psychiatry service. There is a Hospital and Wythenshawe Hospital.
Dual Diagnosis Day Centre for clients These include short term services to
open 7 days a week. help people through a crisis. See (page
Phone 0161 217 4166. 114) 'What to do in a crisis' for
addresses.

section 5
.
60

Hospital Treatment
The Mental Health Act process if there are concerns about The patient can appeal against their Hospital Advocacy
Admissions to the acute mental health keeping you and others safe. detention to the hospital managers or If you need someone to speak on your
ward in the hospital can be voluntary, Approved Mental Health Practitioners the Mental Health Review Tribunal. behalf in the hospital, patients of
on the advice of a GP or other health are specially trained in both mental Hospital staff have a duty to provide Manchester Mental Health and Social
professional, or compulsorily under a health and the law relating to it. They information to the patient in writing of Care Trust acute wards and Monet
'section' of the Mental Health Act. People are appointed by local authorities to their rights when they are admitted. The House, can use Rethink Manchester
can only be detained if the strict criteria interview and assess people and can Mental Health Review Tribunal has the Mental Health Advocacy Service. They
laid down in the Act are met. make an application for admission power to discharge the order or agree to can be contacted either on the ward or
Under the 2007 Mental Health Act, an where they consider that detention is continued detention. The nearest on 0161 245 3268.
application for assessment or the most appropriate way of providing relative, as defined by the act, will also
'appropriate medical treatment' must be care and treatment. be informed in writing of their right to
made by an Approved Mental Health request discharge of the patient. The
The most common civil sections of the nearest relative has a number of rights
Practitioner (AMHP) and be supported in Act under which patients are
writing by two registered medical and powers, including requesting that an
compulsorily admitted to a hospital are: AMHP investigate the person's situation
practitioners. The recommendation
must include a statement about why an • section 2 admission to hospital for up if they believe the person needs to be in

section 5
assessment and/or treatment is to 28 days for assessment hospital, the right to be informed of any
necessary, and why other methods of • section 3 admission to hospital for up detention and to request discharge from
dealing with the patient are not to six months for treatment a 'section'. Patients have the right to
appropriate. The police may assist in the • section 4 admission on an emergency make an application to 'displace' their
62 basis for up to 72 hours Nearest Relative.

“I seriously wanted to die, so I rang the
section 6
Samaritans. A kind lady listened to me for
over three hours. That was 10 years ago”

Getting help from a
voluntary organisation

Getting help from a voluntary organisation
Some useful organisations to contact
There are many charities and voluntary organisations Ann Lee Centre Crisis Point
0845 120 3711 0161 225 9500
in Manchester providing mental health services. They
enquiries@theannleecentre.org.uk 24 Albert Road, Levenshulme M19 2FP
can range in size from a few volunteers to large www.theannleecentre.org.uk Mental health crisis support centre
organisations providing a range of services. They have 12 Hilton St M1 1JF where people can manage or resolve
in common the fact that they are governed by A membership project that aims to their crisis and develop strategies to
prevent or better manage such crises in
volunteers and volunteers generally provide their provide and strengthen community
connections for people who have the future. The service can work with
services supported by paid staff. people with complex needs and anyone
experienced severe and enduring
mental health issues. Once an can make a referral, including self
Voluntary organisations are independent from the referrals. Services including
individual has been referred to the
NHS, so if you go for counselling from a voluntary service and accepted by the current accommodation (offering stays of up to
organisation they will not share this information with members, they can choose a personal 10 nights), advice and information, and
worker who will help them realise their non-residential one-to-one sessions for
your doctor. Generally their services work on a up to 6 sessions for people unable or
goals in life.
‘self referral’ basis where you go directly to them to unwilling to use the accommodation

section 6
access the service. service.

66

Cruse Bereavement Care Gaddum Centre Advice and HARP Hearing Voices Network
(Manchester Branch) Information Service (Health Advocacy Resource Project) 0845 122 8641
0161 236 8103 0161 839 0421 0161 226 9907 (Enquiries and Information)
helpline@cruse.org.uk info@gaddumcentre.co.uk info@harp-project.org info@hearing-voices.org
www.crusebereavementcare.org.uk www.gaddumcentre.co.uk www.harp-project.org www.hearing-voices.org
Central Hall, Oldham Street M1 1JN Gaddum House, 6 Great Jackson St, Zion Community Resource Centre, 79 Lever Street, Manchester M1 1FL
Promotes the well-being of bereaved Manchester M15 4AX 339 Stretford Road, Hulme M15 4ZY Information, support and
people and enables anyone bereaved Answers questions about social and A range of services and projects for understanding to people who hear
by death to understand their grief and health care needs, people's rights under people with mental health needs. voices and those who support them.
cope with their loss. Provides Community Care, Disability and These include advice, information, Helpline 0845 122 8642 for voice
counselling, support, information and Children's legislation with access to a advocacy and support, welfare rights hearers only Tuesday 1:00 - 4:00pm.
advice also education and training large and complex database. Staff can and financial issues and housing The Network also offers a quarterly
services. identify a wide range of resources advice. Supported training takes place newsletter for members, training and
Day by Day Helpline available which could be practical, in the Harp Cafe and the Zion garden conferences for people who hear
0844 477 9400 advisory, emotional or financial. and elsewhere. voices, carers, workers, students and

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Young person's freephone helpline anyone interested in finding out more
0808 808 1677 about hearing voices.

68

“Try to learn to appreciate
the small things, no matter

how small. For example, if
St Luke’s Drop-in The Art project has a resident
0161 273 1538 community artist who works with someone says hello or
groups and individuals in a well-
stlukeslongsight@googlemail.com smiles at you, try to smile
equipped drop-in arts studio.
St Lukes Neighbourhood Centre, Phone Alison on 0161 273 1492. or say hello. They may be
Stockport Road, Longsight M13 9AB
(corner of Stockport road and feeling just like you”
.
Devonshire St South)
Mental health drop-ins, including a
variety of activities and a woman-
friendly atmosphere. Tea, coffee and
soft drinks are available. Activities
include TV and games. Complementary
therapy is available in the Treatment
Rooms. Counselling available. Advice
sessions on housing related legal

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advice, welfare rights and benefits,
debt and asylum related issues.
Women only services available. Please
phone for details of all these services.
70

Mood Swings Network Relate Self Help Services Therapy programme Beating the Blues
0845 123 6050 (Greater Manchester South) 0844 477 9971 by GP or self referral.
mood.swings@virgin.net 0161 872 0303 info@selfhelpservices.org.uk
23 New Mount Street, enquiries@relategms.co.uk www.selfhelpservices.org.uk
City Centre M4 4DE www.relategms.co.uk Zion Community Resource Centre, 339
Support for people, also their families 346 Chester Rd, Cornbrook M16 9EZ Stretford Road, Hulme M15 4ZY.
and friends, who are affected by mood Counselling service for adults Self Help Services facilitate support
disorders, for example, bi-polar (manic experiencing problems with their groups that provide a free space for
depression), depression, schizophrenia. personal relationships. Relate will help people to discuss life experiences and
Young Persons’ Support Group meets you whether you are married or not to exchange advice/coping strategies.
3rd Thursday every month, 6-9pm. and whatever your age, race, personal Essentially the self-help groups help to
Services include Drop in Tuesday 1-4pm beliefs, sexual orientation or social break isolation and provide people
each week. Carers Support Group and background. Services for families, with the opportunity to take control of
Carers Pamper Day, 2nd Thursday every young people as well as counselling their own lives and manage their own
month, 1-4pm, and treatments by and skills therapy for adults. Services problems.

section 6
appointment only. are charged for on a sliding scale Check the website for a full list of
according to income but grants are groups and new developments.
available. Self Help Services also offer the
Computerised Cognitive Behavioural
72

section 7

Services that meet
your particular needs

Black and ethnic minority communities

Services that meet your particular needs
“Being out in the countryside, African and Caribbean and tribunals, counselling,
Mental Health Services employment, education and training
especially when I am on top of a 0161 226 9562 advice and support to prisoners in
hill, clears my head and helps me admin@acmhs- Manchester. Drop-ins and support
blackmentalhealth.org.uk groups are also provided for service
put things in perspective” users and carers.
Windrush Millennium Centre,
70 Alexandra Road, Moss Side The organisation also has a Primary
Manchester M16 7WD Care Mental Health Team working
with people 16-65 years of age, living
African and Caribbean Mental Health in Manchester and who have common
Services (ACMHS) is a local mental health problems including
organisation providing support to stress.
African and African Caribbean people
who are 18-65 years of age suffering
from mental ill health.
Services provided include support,

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casework, advocacy including welfare
rights, benefits, attending ward rounds

76


Irish Community Care Manchester LMCP Carelink Manchester Advice Linkworker Service The Linkworker service provides female
0161 205 9105 0161 226 4632 and male advice workers who speak a
headoffice@irishcommunitycare.com lmcp@btconnect.com African Caribbeans 0161 245 7055 range of different languages spoken
www.irishcommunitycare.com Arabic 0161 245 7070 within minority ethnic communities
95a Princess Road, Moss Side M14 4TH within Manchester. They can give
289 Cheetham Hill Road, The project aims to enable older Asian Bangla/Sylheti 0161 245 7056 people advice and information in their
Cheetham, M19 3PZ people and their carers to access Bosnian 0161 245 7068 first language as well as in English.
Advice, information and support for religiously and culturally sensitive Advice can be offered on benefits,
Chinese 0161 245 7058 housing, tax credits, debt, consumer
Irish and wider community in services. It provides information and
Manchester. Projects for Irish Travellers, support for older Asian people and Gujarati/Kutchi 0161 245 7065 problems, Council services, basic
young people, elderly. Advice and their carers. Services include drop-ins immigration problems (but not
Somali 0161 245 7059
casework on welfare benefits, housing, with activities such as aerobics, English asylum), health services, legal services
ID, health issues, training, and classes, craftwork, painting, sewing, Urdu/Punjabi 0161 234 5601 and access to education and training.
returning to live in Ireland. Men’s over yoga, and gym. Languages spoken Vietnamese 0161 245 7067
40s group. Over 50s Social and Craft include Gujarati, Urdu, Punjabi, Hindi
group. Outreach sessions in and Bengali.

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Levenshulme.

78


Manchester Mental Health Pakistani Resource Centre The Roby Wai Yin - Kwan Wai Project
Linkwork Scheme 0161 237 1125 0161 257 2653 0161 237 5908
0161 276 5259 info@pakistani-resource.org.uk info@theroby.org.uk info@waiyin.org.uk
linkworkers.mentalhealth@nhs.net www.pakistani-resource.org.uk www.theroby.org.uk www.waiyin.org.uk
Rawnsley Building, Manchester Royal 1 Great Marlborough Street M1 5NJ 307 Dickenson Road, Woolwich House, 61 Mosley St,
Infirmary, Oxford Road M13 9WL Counselling, emotional and practical Longsight, M13 0NG Manchester, M2 3HZ
Provides an interpreter service support to Asian individuals Drop-ins and other mental health The Kwan Wai (Mental Health) Project
between mental health professionals experiencing mental ill health, their support services and activities, supports clients who have a range of
and service users, carers and families carers and families. This includes including South Asian mens and mental health difficulties. We offer
with little or no English. The service is advocacy on behalf of our clients and womens groups, parent and toddlers one to one support and advice, provide
available in 44 languages ranging from appear in the courts, tribunals and group and a counselling service for a drop-in on Fridays, assist people to
Albanian to Yoruba. The Linkwork D.S.S. hearings in order to ensure our people living in the Longsight area. access all levels of mental health care
Scheme can also provide translations of clients gain equal access to services, and work closely in partnership with
written material and hold cultural also work with prisoners and their statutory and non-statutory
awareness sessions. families in conjunction with the organisations. Wai Yin provides

section 7
National Probation Service in specialist services for the Chinese
Greater Manchester. community, although their services are
open to all communities.

80

Carers Children and young people

Carers Advocacy Service Manchester Carer’s Centre 42nd Street Brook Advisory Centre
0161 214 3933 0161 835 2995 0161 832 0169 0161 237 3001
admin@manchestercarers.org.uk Minicom 0161 831 7616 askbrook@brookmanchester.org.uk
www.gaddumcentre.co.uk
Gaddum House, 6 Great Jackson Street www.carers.org/local/north- theteam@fortysecondstreet.org.uk www.brook.org.uk
M15 4AX west/manchester www.fortysecondstreet.org.uk Commonwealth House,
Advice, information and advocacy Beswick House, Beswick Row M4 4PR 2nd Floor, Swan Buildings, 20 Swan 81 Lever Street (near Great Ancoats
service for anyone who is concerned Provides a range of information, advice, Street, Manchester M4 5JW Street), Manchester, M1 1FL
about care for their relatives. This is a advocacy, emotional support and Supports young people under stress Free confidential counselling, sex
free and confidential service for anyone practical support services for carers in aged 14-25 in a safe environment, advice, contraception (including
who has concerns about the care being Manchester. These include Carers including counselling and various emergency contraception), and testing
provided to people in residential or Breaks Service which supports carers to groups, including groups for young for STIs for young people up to the age
nursing care. The service will also help be able to take a break and enjoy some men and women. Offers activities, e.g. of 19. Counselling around any issue,
you to question the decisions being leisure time and Carers Drop in on drama, art, relaxation and trips out not just sex and relationships.
made in respect of your relative. Thursday mornings. locally.
Carersline 0161 835 4090 offers

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telephone advice, information and
support.

82

Children and young people Debt, employment and money advice

YASP Breakthrough UK Greater Manchester Pay and
0161 221 3054 0161 273 5412 Employment Rights Advice Service
info.yasp@harp-project.org admin@breakthrough-uk.co.uk 0161 839 3888
www.harp-project.org www.breakthrough-uk.com www.gmlpu.org.uk
832 Stockport Road, Levenshulme The Manchester Employment Support 4th floor, Swan Buildings, 20 Swan St
M19 3AW Team supports disabled people who - M4 5JW
Information and advice on benefits, live within the boundaries of the City Provides free, confidential Employment
welfare rights, housing, law, health of Manchester into employment and Advice, Information and Support to
issues, education, and drugs/alcohol for work-related training. We will work anyone in Greater Manchester who is
people aged 15-25 years with mental with disabled people and employers to experiencing problems at work or who
health needs. Internet cafe with gain and sustain employment, or wants to know what their rights are.
inexpensive and nutritious hot meals training for work. The Employment
and snacks. Advocacy service provides independent
support to disabled people of working
age to enter, or stay in, work or
training.

section 7
84

Debt, employment and money advice Drugs and alcohol

Manchester Advice Manchester Citizen’s Advice Bureaux Addiction Dependency Solutions Lifeline Project - Manchester
0161 234 5678 www.manchestercab.org 0161 272 8844 0161 839 2054
man-advice@manchester.gov.uk Citizens Advice Bureaux provide free, info@ADSolutions.org.uk drugs.advice@lifeline.org.uk
www.advicekit.info confidential and independent advice www.alcoholanddrugservices.org.uk/ma www.lifeline.org.uk

PO Box 536, Town Hall Extension, that helps people resolve their legal, nchester.htm 101-103 Oldham Street,
M60 2AF money and other problems. The CAB 29a Ardwick Green North, City Centre M4 1LW
has a number of locations across Manchester M12 6FZ Lifeline is a charity that helps people
Manchester Advice is the City Council’s Manchester and are also available
advice service covering Benefits and The service is free to anyone 19 or over who use drugs and the families of
through the Advicekit online facility at people who use drugs. Adult Client
Tax Credits, Debt, Housing and www.advicekit.info. who lives in the Greater Manchester area
Consumer issues, also council services and has problems with alcohol or drug Services providing information, needle
and basic immigration advice. To get misuse or is concerned about a family exchange, counselling, drop-ins and
advice you can make an appointment member or friend. Services include healthcare advice. One to one advice
at local advice surgeries at venues information and advice, Structured Drug and support sessions are available by
across Manchester, dropping-in to the Day Care Programme, Housing Project, arrangement. There is also a volunteer
Advice Centre in the Town Hall which can find housing for clients, and training programme.

section 7
Extension, by phone on the number the Probation Project, which provides a Eclypse Young Person’s Service
above, by email and, if needed, a counselling and mentoring service for 0161 273 6686
home visit. adult clients with drug problems currently Helps young people under the age of
subject to statutory supervision. 19 with drug and alcohol problems.
86

Drugs and alcohol

Manchester Community Manchester Drug Service (MDS) Smithfield Services
Alcohol Team North 0161 708 2110 0161 827 8570
0161 882 1300 Central 0161 273 4040 www.turning-point.co.uk
South 0161 490 2251
www.manchestercat.org Thompson Street, Ancoats M4 5FY
manchesterdrugservice@gmw.nhs.uk
5thFloor, Mauldeth House, Mauldeth Smithfield Services include Alcohol and
Road West, Manchester M21 7RL www.gmw.nhs.uk drug detoxification unit registered with the
MDS is the main specialist NHS drug National Care Standards Commission as a
Offers a confidential 1 to 1 service for Care Home providing nursing and medical
people aged 16+ who want to cut down treatment centre in Manchester,
operating on a 'shared care' model, support provided by a local GP practice,
or give up drinking, including home Day Centre providing on-going support
detoxification. They also advise people involving GPs and primary care
services, that allows people to be and group work for people with a primary
affected by someone else's drinking. alcohol problem who live in the community
treated closer to home. The service
and Move-on supported accommodation
offers drug treatment and general
where service users receive support and
health care, counselling, needle
assistance with resettlement into the
exchange and referral to mental health community. Referrals can be made through

section 7
services if appropriate. MDS operates a GP or drugs worker or you can refer
from three bases in the north, south yourself.
and centre of the city.

88

90

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Eating disorders Gay, lesbian, transgender etc. Hearing and visually impaired people

North West Centre for Lesbian and Gay Foundation Henshaws Society for Blind People Manchester Deaf Centre
Eating Disorders 0845 330 3030 (Helpline) Manchester Patient Support Service
0161 480 0882 0161 235 8035 (Admin) 0161 276 5515 0161 273 3415 Text 0161 273 3415

info@oakwoodhouse.co.uk info@lgf.org.uk (Patient Support Officer at www.manchesterdeafcentre.com
www.oakwoodhouse.co.uk www.lgf.org.uk Manchester Royal Eye Hospital)
Crawford House Booth St East,
0161 872 1234
Oakwood House, 251 Wellington Road 4th Floor, Princess House, Chorlton on Medlock M13 9GH
South, Stockport SK2 6NG 105 - 107 Princess Street M1 6DD info@henshaws.org.uk
Place for deaf, deaf blind, and hard of
www.henshaws.org.uk
The North West Centre for Eating A wide range of community services hearing people to meet and socialise,
Disorders, based at Oakwood House to improve the health and welfare of John Derby House, 88-92 Talbot Road, provide services, advice and support.
Stockport, offers a wide range of lesbians, gay men, bisexuals, Old Trafford M16 0GS Communication Support Service (CSS)
services to anyone with eating transsexuals and transvestites. Friendly point-of-diagnosis service and can arrange a British Sign Language
disorders and to their families/carers. They are open for people to pop in offers ongoing support, information Interpreter to support Deaf people in
The Self Help and Support Group runs informally. and sign posting for people with a many situations.
3 to 4 times a year on a time limited visual impairment. Patient Support
basis. Drop-in Centre on Monday Officers provide a confidential listening

section 7
evenings 5pm-7pm. Based in Stockport, ear at this distressing time and offer
but the services are open to anyone in practical help regarding all aspects of
Greater Manchester or beyond. visual impairment.

92

Homelessness

Creative Support Homeless Mental Health Service Shelter – Greater Manchester Young People’s Support Foundation
0161 236 0829 0161 273 6908 or 0161 272 6973 Housing Aid Centre City Centre Project
enquiries@creativesupport.co.uk Homeless Mental Health Team, Chest 0844 515 1640 0161 228 7654/5
www.creativesupport.co.uk Clinic, 352 Oxford Road M13 9NL manchester@shelter.org.uk Signpost (Wythenshawe)
5th Floor, Dale House, 35 Dale Street Part of Manchester Mental Health and www.shelter.org.uk 0161 436 5433
M1 2HF Social Care Trust, the Homeless Mental Victoria House, 5 Samuel Ogden Street, www.ypsf.co.uk
Supported housing, supported living Health Team first give a mental health Manchester M1 7AX
assessment for people who are 52 Oldham Street M4 1LE
and community support for people Whatever your housing problem,
with mental health needs or learning homeless and not currently seeing a Shelter can tell you your rights, explain City Centre Project and Signpost aim to
disabilities. Support varies according to psychiatrist or other mental health what options you have and help you work alongside young people offering
need, from being supported in one's service. They will directly help people take action. Shelter helps people in information, resources, advice and
own home for a few hours a week to with severe or enduring mental health Manchester who are facing housing support to enable young people to
being supported in a 24 hour needs, concentrating on short-term problems, including rent and mortgage make informed decisions about their
residential environment. Self referrals intervention. People with other needs arrears, housing benefit, threatened lives and together work for change. The
can be accepted as well as professional will be signposted to the appropriate eviction, homelessness, rehousing, projects provide a range of services for
service. Staff are generally out of the

section 7
referrals. domestic violence and poor housing people aged 16 to 25 who are primarily
office but messages can be left and conditions. Legal help available. disadvantaged by homelessness.
they will return your call.

94

Learning disability Men Older people

Autistic Society Greater Manchester Manchester Mencap Survivors Manchester Age Concern Manchester
Area (ASGMA) 0161 437 9465 info@survivorsmanchester.org.uk 0800 027 5787
0161 866 8483 Information Line mencapmanchester@btconnect.com (email to arrange contact by phone) enquiries@silverservice.org.uk
0161 866 8485 Aspirations Project www.manchestermencap. www.survivorsmanchester.org.uk www.silverservice.org.uk
information@asgma.org.uk cswebsites.org/
www.asgma.org.uk PO Box 4325, Manchester, M61 0BG 20 Swan Buildings,
1114 Chester Road, Stretford M32 0HL Crossacres Resource Centre, Survivors Manchester is a voluntary Swan Street M4 5JW
1 Peel Hall Road M22 5DG survivor-run organisation that aims to Information, advice, support and
Provides support for parents & carers of
people with an autistic spectrum Support for people with learning create and facilitate a safe space for counselling to older people with
condition through the Autism difficulties and their families, including male survivors of sexual abuse and mental health problems, to their
Information and Family Support Service advice work, Befriending Project, rape in Manchester. Whether the abuse families, their carers and to
(see information line) as well as direct Citizen Advocacy Scheme and the is historic or recent we believe that by professionals.
support for people aged 10 and above Sports Project which supports people supporting male survivors to empower
with Asperger Syndrome/ Higher with learning disabilities to get themselves, they can make their own
Functioning Autism through the involved in walks, dance and other positive life choices and begin their
Aspirations Project. Other services physical activities. own unique journey of healing.

section 7
include the provision of a Greater
Manchester Parent and Carer Resource
Pack to paid up society members.
96

Older people Physical injury or illness Refugees and asylum seekers

Alzheimer’s Society Manchester Head Forward Centre (Manchester) Medical Foundation for the Victims of Refugee Action – Manchester
0161 203 6434 0161 434 2150 Torture North West 0800 917 2719
manchester@alzheimers.org.uk 0161 236 5744 www.refugee-
headforward@tiscali.co.uk
www.alzheimers.org.uk www.headforward.org 1st Floor, North Square, 11-13 Spear action.org.uk/manchester/
Phoenix Mill, 5-6 Piercy Street, Street M1 1JU 33 Edge St, Manchester M4 1HW
Head Forward Centre, Withington
Ancoats M4 7HY Methodist Church, 439 Wilmslow www.torturecare.org.uk Gives practical support and advice to
The Alzheimer’s Society is the UK’s Road, Manchester M20 4AN The Medical Foundation North West refugees and promotes their rights in
leading care and research charity for The purpose of Headforward Centre aims to offer medium and long term the UK and abroad. Provides practical
people with dementia, their families (Manchester) is to make available an counselling and therapy to survivors of advice and assistance for newly
and carers. The Manchester branch easily accessible Day Centre in the torture. When there is not the capacity arrived asylum seekers and long-term
provides advice and runs support community where those who have to take on a client, The Foundation can commitment to their settlement
groups for carers of people with become socially isolated because of offer between two and five through community development
Alzheimer’s. their brain injury can meet with others appointments to explore what sort of work.
There is a befriending service for and participate in a range of social and help is needed and will help the client
people with dementia and carer’s recreational activities at their own access appropriate support.

section 7
breaks, day trips and an ‘At Home’ pace. Affiliated to the National -
service are available. Headway organisation.
National Helpline 0808 800 2244.
98

Women

ANANNA Manchester Bangladeshi Crisis Service for Women Helpline
Women’s Organisation 0117 925 1119
0161 257 2122
bcsw@btconnect.com
Anannamcr@aol.com
Bristol Crisis Service for Women, PO
360 Dickenson Road, Box 654, Bristol BS99 1XH
Longsight M13 0NG
Bristol Crisis Service for Women is a
The project is targeted at Bangladeshi national voluntary organisation that
women but all women are welcome. supports women in emotional distress.
The project has a volunteer scheme We particularly help women who harm
with a large number of volunteers. The themselves (often called self-injury).
project provides advice on welfare, We have carried out extensive research
health, housing, employment, with women who self-injure. Through
education and related issues. our work we have developed a deep
understanding of the reasons
individuals harm themselves and of the

section 7
things they may need to help them
overcome their self-injury.

100

Useful web links
Advicekit Ethni-City Manchester NHS Services Mental Health Foundation
Access to an advisor on-line through A portal to Multicultural Manchester. Includes information about local Information about and research on
webcam or text link to get advice and www.ethni-city.net primary health services, locations of mental health issues.
help in Manchester. GPs and health centres and how to www.mentalhealth.org.uk
www.advicekit.info Living Life to the Full contact your local NHS services.
Uses the principles of Cognitive www.manchester.nhs.uk Mental Health in Manchester
Depression: Behavioural Therapy to create ‘a A website all about mental health in
Understand it, treat it, beat it powerful new life skills resource’ that Manchester Mental Health and Manchester including information on
Includes the Anti-Depression Learning can ‘help people develop key life skills Social Care Trust staying well, problems, getting help
Path - a self-help tool that can help to help them tackle common problems’. The main provider of secondary care and children and young people.
overcome 'learned' depression. www.livinglifetothefull.com mental health services in Manchester. Includes self help guides to download,
www.clinical-depression.co.uk www.mhsc.nhs.uk information in translation and audio
information
Consumer Credit Counselling Service www.mhim.org.uk
‘Expert advice that could help you get
back on your feet and on with your life’.

Web links
section 8
www.cccs.co.uk

104

Useful web links continued
Mind Mood Gym Royal College of Psychiatrists Self Harm
Lots of information about mental Free clinically proven self help ‘Improving the lives of people affected ‘Self-injury: You are not the only one’.
health with downloadable factsheets program to help overcome problem by mental illness’ with information www.selfharm.net
and information on services provided emotions and develop good coping and factsheets online.
by over 200 independent Local Mind skills for the future. www.rcpsych.ac.uk Your nearest GP or NHS Service
Associations. www.moodgym.anu.edu.au Find your nearest GP with the
www.mind.org.uk Samaritans search facility.
NHS Direct Information about their 24 hour www.nhs.uk/servicedirectories/Pages
Mind in Manchester Online Directory On-line link to the NHS. services and links to e-mail help. /servicesearch.aspx
Search for mental health services and www.nhsdirect.nhs.uk www.samaritans.org.uk
groups in Manchester.
www.mhdirectory.org.uk

Web links
section 8
106

In crisis?

helplines and
emergency information

helplines
42nd Street CALM Consumer Credit Counselling Gingerbread Single Parent Helpline
0161 832 0170 0800 58 58 58 Helpline 0808 802 0925
open 10:30am - 5pm weekdays. open Saturday to Tuesday 5pm - 12am. 0800 138 1111 Free helpline providing information
Helpline for young people (14 - 25). Calls are free, confidential and 8am to 8pm Monday to Friday. and advice for single parents.
anonymous. Professionals will be Advice and information to help
Alcoholics Anonymous available to talk through problems, resolve problems with debt. Mind Infoline
0845 769 7555 listen, and offer information and 0845 766 0163
open 11am-11pm daily for anyone advice. Translation facilities are Domestic Violence Helpline open Monday to Friday 9:15am to
with a drinking problem. available on request. 0161 636 7525 5:15pm. Help on mental health issues,
The Manchester branch can be Minicom number 0800 027 29 82. 10am to 4pm weekdays or referral to other sources of advice and
contacted on 0161 236 6569. 0808 2000 247 open 24 hours a day. For support.

helplines
anyone affected by domestic violence.

In crisis?
110

helplines
National Drugs Helpline St Mary’s Hospital Sexual Assault Samaritans Shelterline
0800 77 66 00 Helpline 0161 236 8000 or 08457 90 90 90 0808 800 4444
open 24 hours a day. Free and confid- 0161 276 6515 open 24 hours. ‘For people 8am - 8pm Monday to Friday,
ential telephone helpline, which gives open 24 hours for anyone in the experiencing feelings of distress or 8am - 5pm weekends.
information about drugs and drug abuse. Greater Manchester area who has been despair, including those which could For anyone with a housing problem.
raped or sexually assaulted. Specialist lead to suicide’.
NHS Direct counselling and treatment available in Victim Supportline
0845 4647 the hospital. Saneline 0845 30 30 900
open 24 hours. Nurse led service 0845 767 8000 open 9am - 9pm Monday to Friday,
offering advice about health problems 6pm to 11pm every day. Support and 9am - 7pm weekends and
and referral to other services. information during a crisis including 9am - 5pm Bank Holidays,
‘staying with the caller’, referral to this helpline is for victims of crime.
other services.

helplines
In crisis?
112

What to do In an emergency or a crisis such as feeling
suicidal or harming yourself you could

in a crisis • try one of the helplines
• contact your GP
• go to the nearest Accident & Emergency
hospital and ask for a Mental Health

What to do in a crisis
Liaison Practitioner
• call 999 and ask for an ambulance

See the section ‘Advance Directives’ (page 33) for

In crisis?
information about how to make a statement that
can ensure that you get the right treatment
whatever your state of mind.

114

Accident and
Emergency Hospitals

Accident and Emergency Hospitals
Manchester Royal Infirmary,
Oxford Road, Manchester M13 9WL
0161 276 1234

North Manchester General Hospital,
Delaunays Road, Manchester M8 5RB
0161 795 4567

Wythenshawe Hospital,
Southmoor Road,
Wythenshawe M23 9LT

In crisis?
0161 998 7070

Information in other languages
Arabic Bengali Chinese French Somali Urdu

Les informations sur la Warbixino ku saabsan
sante mental sont valable Caafimaadka Dhimirka oo
en français au service de Soomaali, ayaad ka heli
leurs interpretes au kartaa adeega Xiriiriyaasha
numero de telephone Caafimaadka Dhimirka,
suivant: 0161 276 5259 Telefoon 0161 276 5259

Mental health information Mental health information Mental health information Mental health information Mental health information Mental health information
in Arabic is available from in Bengali is available in Chinese is available in French is available from in Somali is available from in Urdu is available from
the Mental Health from the Mental Health from the Mental Health the Mental Health the Mental Health the Mental Health
Linkworker Service on Linkworker Service on Linkworker Service on Linkworker Service on Linkworker Service on Linkworker Service on
0161 276 5259 0161 276 5259 0161 276 5259 0161 276 5259 0161 276 5259 0161 276 5259

118

“There are people out
there that can help
and support you.
Have the courage to
ask. Don't be alone”

Section 1
120

help! your handy guide to mental health 2010
Mind in Manchester
The Progress Centre
Charlton Place
Ardwick Green
Manchester
M12 6HS

Telephone 0161 272 8205

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