Hitesh's Profile

Professional Experience of Hitesh Thakkar Project Manager (Solutions) IT Consultant Entrepreneur

Chronological Walk Through -1 1997-99 2000-01 1999-2000 2001-04 Bachelor's Degree in Electronics Mumbai University Customer Service and solution design DCM Data Systems Mumbai IT Manager Central office AXIS Bank (UTI Bank) Mumbai Manager (Software projects) HMA Starware Mumbai Manager (IT Operations) BconnectB.com (APTECH Company) Now part of SISL 1992-97 Group Project Manager iGate Ltd Bangalore (Previously Ideaspace Solution Ltd. 1988-92

Chronological Walk Through -2 2007-08 2008-09 Entrepreneur Venture in White Label ATM Network IT Consulting Senior PM (PMO) Datacraft India Mumbai Program Manager (EDMS Software) HP India Mumbai Program Manager (Large Accounts) Sun Microsystems Mumbai 2006-07 2004-06

Project 1 – DSRS (Document Storage and Retrieval systems) High Level IT Architect of Solution LOCAL Ethernet LAN (Co-Axial/UTP) Gateway 2000 Intel Server (Image and Metadata store) Gateway 2000 Intel Workstation (Image Upload and Display) Integra DSRS Client Software Integra DSRS Client Software Gateway 2000 Intel Workstation (Image Upload and Display) Integra DSRS Client Software SCO Unix ver 5 (SVR4) Integra DSRS Software MetaData ORACLE Database CD-RW For offline Image Store

Project 1 – DSRS (Document Storage and Retrieval systems) Project Summary Company – DCM Data Systems, Mumbai Customer Details – Unit Trust of India – Largest Mutual fund and AMC in India Team size - 10 Role – Implementation Lead (Solution) Size in Rs . – 2.75 crore Project Duration – 3 months Approach – Geographical phase wise implementation Solution Partners – Integra Microsystems, Bangalore for Document Storage and retrieval system Architecture – Client – Server architecture Programming platform – VB as Front End GUI development, Server components MS C++ and VB for Back End GUI. Backend Database- Oracle 7.3.2 Business Benefits UTI was using Microfilm based record management system in order to store images of KYC records and other compliance records as per SEBI and AMFI guidelines. Microfilms were expensive for large customer base (100 million customer) Project involved migrating data from Microfilm based images (Extract of Microfilm image as batch upload) as well as storing new records in DSRS system. UTI phased out Microfilm machines to save CAPEX for new locations(15) as well as OPEX on existing locations (40). Microfilm system was single user and retrieval was manual and cumbersome where as DSRS system is multi user system with multiple access across the LAN network. Challenges Faced Delay and SNR (Site not Ready) - Due to lack of awareness user and local IT personnel causing delays due to site and micro film data extract preparedness. It was handled by arranging awareness session by central team and IT training by vendors at regional level. Additional responsibility of DSRS backup was not allocated to local office bearer which created data loss at several locations.

Project 2 – Debit Card ATM Services for a private Bank High Level IT Architect of Solution Bank’s WAN (Wireless & Leased Line) LL/ISDN Links Microwave & ISDN Links LL/ISDN Microwave Links to DC NCR/Diebold ATM (TCP/IP) ISBS Host Branch Automation Server (TCP/IP) Branch LAN CISCO Router Linkx (ISO8583 based Middleware) Customer Data (Auth) Typical Branch Setup Typical Offsite ATM Setup MasterCard Interface SPNS Network National Switch NCR/Diebold ATM (TCP/IP) Offsite ATM LAN CISCO Router VSAT Host Interface ISO8583 (Message exchange with Linkx) ATM Drivers NDC/DBD Protocol (Message exchange with ATMs ) CAF (Card Data) PBF (Balance File) SAF (Store and Forward Txn file) TANDEM/ BASE24 ATM switch @CO DC Card Management Module (Plastic and Pin generation)

Project 2 – Debit Card ATM Services for a private Bank Project Summary Employer – a private Bank, Mumbai Role – IT Manager /Project Manager (ATM and SWIFT) Size in Rs . – 5 crore investment in 3 year period (CAPEX+OPEX) Project Duration – 5 months Project Lifecycle - Design, Customization, Integration, Roll out Roll out Approach – Geographical phase wise implementation Sola privateon Partners – TANDEM inc, TSA’s ACI Worldwide Inc. Implementation and Outsourcing Partners - FSS, Opus Bank Automation Software Vendor – TCS, India Architecture – Client – Server architecture Host Database- Oracle 7.3.2 Middleware – ISO8583 Message exchange ATM switch and Bank Host (ISBS). TCS vendor for ISBS was not having ATM switch interface module, so Linkx was the middleware designed and developed. Business Benefits Beat Competition : a private bank started in 1995 and wanted to go aggressive in capturing business. Existing ATM service was local to branch. Retail banking strategy to beat competition was to offer any where branch (AAA) banking services on ATM channel. Increase Assets – During pre Y2K phase, offering AAA banking was considered as killer to competition. Due to this project, branch personnel were able to capture more customer base and increased deposit based in next three quarters by 12%. Innovation – Retail product managers were able to create new ATM card products and improved customer services from Any Time to Any Where. Challenges Faced Delays due to Integration issues – First time in India as well Asia, NCR and Diebold ATMs were going live with BASE24 on TCP/IP and technical issues on integration delayed the project. Banking vendor was also integrating LINKX middleware on message queue Unix IPC for the first time. Reconciliation – Due to distributed database of customer at Banking hosts, ATM cash transaction reconciliation need to be strengthen up for risk management, charge backs. Cost – Y2K testing and compliance for LINKX, TANDEM and BASE24 was costly and local partners and IT team tighten belt to cut cost and test it locally.

Project 3 – HMAStar MBB Switch (Middleware) High Level IT Architect of Solution LL/ISDN Links Txn requests from Various Channels StarSwitch accepts requests & routes to destination Maintains status of Txn. Typical MBB Branch Setup NCR/Diebold ATM (TCP/IP) TBA Host Local STARWARE Host Branch LAN CISCO Router TCS ISBS – Unix Host NextStep – Netware Host Virmati – Netware Host MBB Interface with Local Starware StarTeller Application For Officer and Clerk PSU NET Leased Line and Wireless Links StarCard Man ATM Card Management MBB Signature Management CAF Export Signature BLOB Exported with Card Data ATM Point of Sale Merchant Channels - Touch points IVR/TeleBanking Internet Banking Messaging Brokers ISO 8583, File/Semaphore HMAStar Switch Transaction Router Redundant – Clustered Signature and CAF ORACLE DB TXN DB Btree/CTree DB

Project 3 – HMAStar MBB Switch (Middleware) Project Summary Employer – HMA Starware Pvt. Ltd, Mumbai Role – Project Manager (Software Projects) Size in Rs . – 4 crore investment in 1 year period Project Duration – 9 months Project Lifecycle - Design, Customization, Integration, Roll out Roll out Approach – Geographical phase wise implementation Solution Partners – TATA INFOTECH for Networking. TBA (Total Branch Automation Vendors) – TCS, NextStep, VBS Architecture – Client – Server architecture Host Database- Oracle 7.3.2 for signature storage as BLOB, Btree – Ctree for Switch transactions Middleware – HMA Star Switch is message router with message brokers for StarTeller, Channels (ATM,Telebanking,Net Banking etc.) Business Benefits Beat Competition : PSU Bank is leading PSU bank with geographical spread across all the 26 states in India. Bank need to gear up against private banks offering AAA/MBB Banking and other products. Bank went for aggressive plan for providing ATM as well as branch banking using Card and Signature based authorisation. Increase Assets – Post Y2K stage bank wanted to capture new customers using new products such as MBB – Multi Branch Banking. It helped the bank to increase it’s deposit base and advances. Innovation – Retail product managers were able to create new ATM card products and signature based products such as Cheque and DD based transactions, pension processing and cash management. Challenges Faced Delays due to Integration issues – TBA vendors were not gear up for such advance functionalities and HMA does not have any business relationship with them. TBA vendors were governed by the Bank and Bank’s IT team were not able to generate output from them. Regular status review and escalations helped to ensure TBA co-operation. Reconciliation – Due to distributed database of customer at Banking hosts, ATM cash transaction reconciliation need to be strengthen up for risk management, charge backs. Bank had bigger concern about Branch transactions going high in volumn and values. HMA developed transaction reconciliation module to ensure any transactions lost in network/systems can be flagged and taken care. Cost – Project delayed due to frequent changes in design and risks foreseen by IT and HMA team . Roll out were affected as TBA host need to update code for it’s Interface for MBB.

Project 4 – B2B Commerce Hub High Level IT Architect of Solution Data/Process Integration Catalog Aggregation Product Data Management Payment Integration Order Entry Integration Search and Info Filter Catalog Searching Product Comparison Category Identification Information Boundaries Personalized Content Profile Driven Merchandising One to One Relationship Collaborative Filtering Trading Services Contract Negotiation Bidding Auctioning Collaboration Hardware Hosted at IDC IBM RS/6000 HA Cluster Network Components (Firewall, Load Balancer, DNS) Web Servers IBM HTTP Web Servers App Servers IBM Websphere 3.2 DB Servers (IBM DB2 on AIX) B2B Commerce Engine (JAVA J2EE Framework) Workflow/Process Management Order Processing Credit Approval Shipping Payment Processing IBM MQ Connectors (Java & C API) IBM MQ Connectors (Java & C API) Customer Connect Java Libraries (JSP/Servlets) Supplier Connect Java Libraries (JSP/Servlets) Internet Customer’s Resource Mgmt system Infrastructure Stack for B2B Commerce Hub B2B Services provided on ASP basis Supplier Connect IBMMQ API(C/Java) Typical Supplier Setup (BUY Side B2B Txn) Supplier’s Resource Mgmt system Event Notification Customer, Supplier Notification Shipping Notification Credit Approvals Typical Customer Setup (SELL Side B2B Txn) Customer Connect IBM MQ API(C/Java)

Project 4 – B2B Commerce Hub Project Summary Employer – BconnectB worldwide Pvt. Ltd., Mumbai Role – Manager (ASP Development and Operations) Size in Rs . – 16 crore investment in 3 year period ASP offerings - Product offering was based on ASP (Application Service Provider) model to remain cost effective for business solutions. Project Lifecycle - Design, Customization, Integration, Roll out Roll out Approach – Hosting on Domain basis Solution Partners – IBM, CISCO , India . Hardware stack – Initially with COMPAQ-MS NT stack was later migrated to all IBM – IBM RS/6000 AIX server and storages. Architecture – J2EE based(Javascripts, JSP, Servlets, JavaBeans) Host Database- IBM DB2 Enterprise Middleware – IBM MQ using C or Java API to interface with customer system ranging from Foxpro based solution to efficient ERP System (SAP) Business Benefits Extended ERP functionality on Internet provided client’s to create extranet’s of their customer and supplier at cost effective and efficient way. USP of business model offering is it’s simple hosted and pay per use costing model. Technical USP of B2B Engine is it’s inter-operateability using IBM MQ Middleware to connect to legacy system as well as state of the art ERP systems (Such as SAP, Baan) JAVA J2EE based development provided portability, scalability and flexibility to integrate with other e-commerce intermediaries, B2B Exchanges, Catalogue providers. Successfully, we hosted for more than 25 large clients in 1 year time with two quarters transaction volume nearing to 1 million. Challenges Faced Retaining and motivating talent: Obtaining and retaining skilled developers, Business analysts, technical architects as well as motivating them to innovate as young company with moderate growth rate keeps employees in uncertain. Competition : ERP vendors were preferred solution provider for extended ERP compared to independent ASP vendors like BconnectB. However, clients were able to perceive benefits and performance over native vendor such as SAP and Baan.

Project 5 – Debit Card Processor Outsourcing High Level IT Architect of Solution Hardware Hosted at IDC IBM RS/6000 HA Cluster Network Components (Firewall, Load Balancer, DNS) AIX ver 6.1 with HACMP AIX Unix Library for Messaging DB Servers (Oracle 8i) IST/SWITCH (Unix C/C++ based ATM switch) CAF SAF PBF Host Interface ATM Device Driver AUTH & TXN Engine SPNS Network National Switch MIS and Mgmt. Portal Apache TOMCAT App Server/MySQL/Java RHEL 7.0 Terminals for ATM and IT Management NCR/Diebold ATM (TCP/IP) Other ATM sharing Networks A Private Bank’s WAN NETWORK ATM SWITCH DEBIT Card Processing System MasterCard Interface

Project 5 – Debit Card Processor Outsourcing Project Summary Employer – iGate IMS (former Ideaspace Solutions) Ltd., Bangalore Role – Group Project Manager (team of 3 PM, 3 PL, 20 team members) Size in Rs . – 25 crore investment in 3 year period Customer – ING Vysya Bank Engagement Lifecycle – IT Consulting, IT Project Management, IT Service delivery in outsource model for all the retail channels Roll out Approach – Integration with Core Banking and simultaneous ATM roll out Solution Partners – Sanzhez USA, Makeena, Malyesia, IBM,CISCO Hardware stack – All IBM Server and Backup hardware Hardware Security – RSA HSM using 3DES algorithm Architecture – Base software in Binary and C Code with Semaphor and Message Queue IPC for transaction processing. Host Database- ORACLE 8i Enterprise version on RS/6000 Middleware – ISO8583 based message exchange interface on TCP/IP for SANCHEZ as well as MasterCard ATM and Meastro Module. Business Benefits Face Lift to Bank’s Image: Customers perceived the bank as old generation private bank and IST Switch provided new channels with AAA banking option certainly win over customer confidence. Deposit and Advances increased – Bank was able to capture more market for Salary accounts and regained old customer base who went away due to AAA banking on Channels and branches. Innovated Products: IST Switch had off the shelf Interface for SPNS and Master Card. Bank tied up with MasterCard to offer ATM card to be used as Debit card on ATMs as well as Merchant purchase. Bi-Lateral ATM Sharing : ING traditionally followed model of Large Issuer and Low Acquirer debit card bank. IST Switch helped to seamlessly get connected such private Bank to Bank agreement for ATM sharing at lower interchange cost. Innovated Channel :IST Switch provided the bank to provide multi media content to be published on ATMs and thus helping to provide focused product promotion on ATM channel. AdvantagePLUS - Core Banking Interface : Core Banking interface for IST Switch was highly customised and created products based on Core Banking customer profile. (Current/Checking Account user leverage) Challenges Faced Cost: Cost of Development and solution on IST Switch and Core Banking with customisation has high dependency on skilled man power USD billing but, Ideaspace developed local expertise and cut down the cost by ~45% . Performance guarantee : Since, I have to play triple role – First - IT consultant to propose design and solution, Second – IT PM to implement the same behalf of ING, Third – As Outsource IT vendor manage the system this unique position demanded that, my recommendation need to be proven over the period as life cycle of engagement does not end as mere consulting recommendation.

Project 6 – Private Bank’s Internet Banking Solution

Project 7 – IVY – Corporate Intranet of a Bank High Level IT Architect of Solution Single Home Page Single Login For Intranet Users Various Business User Groups Accessing their Intranet applications USER Authentication Role Based Administration (Federated) Blown Up View of Intranet Modules Workflow and System Logger IT Helpdesk Change Requests (IT software) Demand Note (IT procurement) MIS Portal ATM System Admin Portal Customer Complaint Portal IT Downtime Calendar Contact Center ATM Card Time Card and Attendance mgmt Guest House Booking Report Server Core Banking Travel Requests & Management Intranet Interface with External System ATM Switch Net Banking SANCHEZ Core Banking Content Providers Project Portal Knowledge Base E-learning (Pass through) IBM RS/6000 (Quad CPU,4 GB RAM,RAID 5) RedHat Linux 7 J2EE Dev. Platform APACHE TOMCAT Application Server APACHE HTTP Web Servers MySQL DB Servers Database Repository Deployable Module JAVA Objects Intranet UI (Office LAN and VPN access) Browser >> Normal Users Client >> Power Users (Data refresh) Content and Document Management MIS Portals for various user groups Content Providers (NSDL,RBI…) Extracts from CRM, Legacy systems

Project 8 – MoneTree – White Label ATM Network Secured Back End Connectivity (RILDC to RIL Network) Secured Dialup CDMA Data Connectivity EURONET ITM (ATM Switch) (RIL DC) PM Authorization Hosts ATM Managed Services FLM/SLM 1 n Secured MS Connectivity (NCR to RIL Network) V E N D O R S VSAT Connectivity Leased line/ISDN Connectivity INDIANET ATM OUTLET F W P CISCO Router LAN(TCP/IP) MoneyTree ATM RIL CDMA NETWORK For INDIANET LNS (1000 Lines) (RIL) Operation Team and Helpdesk for MoneyTree SMS Alerts E-Mail Alerts Voice/Phone Alerts Voice Support For MoneyTree Users

Project 9 – Payment Transfer Solution for a bank High Level IT Architect of Solution

Project 10 – Transaction Kiosk ING High Level IT Architect of Solution Interactive Kiosk at Bank’s Lobby Web Content Intranet Server ATM Switch -Pin Verification -Txn Authorization -Device Management KIOSK Transaction and Web Content Flow Customer Inserts ATM card and enters ATM PIN After PIN verification, Txn. Menu a ppears and customer selects appropriate service Web Content is loaded locally for State Flow Web Content is requested based on transaction by Kiosk for HTML edits. Kiosk connects ATM switch as ATM device Kiosk access content (web) server As Browser Client State-Screen-Print download sent to the Kiosk. Kiosk can be made offline from ATM switch Kiosk can be managed as another ATM station by management centre. Corporate WAN Leased Line and Wireless Links

IMAGE Server All BO Database DO Meta Data Postgres 7.2 IP address to Host name Of DOs Project 11 – Insurance EDMS Solution Architecture METADATA synchronization Path between BO and DO METADATA synchronization Path between BO and DO Branch A Branch B Divisional Office IMAGE Upload Using DVD @Branch office Off Site Scanning Centre IMAGE Upload Using DVD @Divisional Office Record Room Documents Transport To Record room FEAP Server (MF Cobol-Unix) @Branch office(BO) EDMS Interface On FEAP FEAP Interface On EDMS Document Collection Scanning/Imaging/QC UAT and LIC QC Document to RR WAN NETWORK (5 layers - BO,DO,RO,ZO,CO) BO-DO SYNC Interface (Image & MetaDB) BO-DO SYNC Interface (Image & MetaDB) FEAP Server (MF Cobol-Unix) @Branch office(BO) EDMS Interface On FEAP FEAP Interface On EDMS BO-DO SYNC Interface (Image & MetaDB) EDMS Server Division Office Act as Partial DR For BOs IMAGE Server Database BO Local MetaData (Postgre 7.3) IP address to Host name Of DOs HP Proliant BO EDMS Server (RHEL 7.2) IMAGE Server Database BO Local MetaData (Postgre 7.3) IP address to Host name Of DOs HP Proliant BO EDMS Server (RHEL 7.2)

Project 12 – Greenplum DW Migration High Level IT Architect of Solution IBM Datastage Extract, Transform And Load (ETL) Reporting and Analysis Business Objects Sun - Greenplum Data Warehouse Sun Fire™ X4100 server (parallel optimizer planner) Sun Fire™X450 servers (3 nos.) 240 TB per Rack Greenplum Datawarehouse Product Suite ICT CDR Data Inter-Connect call BSS Mediation Downstream Data AAA data SMS CDRs RTL CDR data Voice Telephony PPS/VOIP/WLL CDR Net Usage/Rural data Fraud Management 1 2 3 4

Project 13 – DR Design for Telecom Service Provider High Level IT Architect of Solution

Project 14 – Project Insurancenet Design and Implementation

Project 14 – Project InsuranceNet Design and Implementation

Project 15 – Digital Asset Management Solution

Still Not done!!! Business Never stops ... So Do I!!!

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