H.N. Henderson's IT Manager's Toolkit Presentation
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This document outlines the development of an IT manager’s toolkit designed as a web-based resource to assist IT professionals and managers with understanding managerial approaches and effective security management. The project utilizes a 5-step qualitative methodology for assessing and organizing essential tools into an accessible format, emphasizing industry standards and best practices. The toolkit aims to serve as an updatable reference that facilitates the advancement of careers in IT management and reinforces the learning of industry-specific terminology.
![REFERENCES
7/5/2015 HEATHER HENDERSON
13
Adams, S. (2011, May 20). Daily Dilbert. Retrieved June 21, 2015, from
http://dailydilbert.tumblr.com/
Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative
Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-
conducting-effective-qualitative- research/
Halstead-Nussloch, R. (2015). IT6683: Management of Information Technology
Class Hangout & Slides. Retrieved June 18, 2015 [Class Handout].
Henderson, H. (2015, June 4). Security Management Tools. Retrieved June 21,
2015, from https://hnhendersonitprofessionaltoolkit.wordpress.com/
welcome-to-h-n-hendersons-it-manager-toolkit/tools/security-
management-tools/
IT Quality Management. (2015). Retrieved June 21, 2015, from http://
www.chambers.com.au/glossary/quality_management.php
Suderman, J. (2015, February 10). Developing High Performing Employees: The
70:20:10 Model. Retrieved June 20, 2015, from http://
jeffsuderman.com/developing-high-performing-employees-the-702010-
model](https://image.slidesharecdn.com/hhender2researchoutline-150705180719-lva1-app6891/85/H-N-Henderson-s-IT-Manager-s-Toolkit-Presentation-13-320.jpg)
H.N. Henderson's IT Manager's Toolkit Presentation
- 1. IT 6683: RESEARCH PROJECT 7/5/2015 HEATHER HENDERSON 1 IT Manager’s Toolkit
- 2. 7/5/2015 HEATHER HENDERSON 2 Note. Visual, comic representation of Dilbert (©Scott Adams, Inc.) as IT tech using tools to understand his manager’s mind. Retrieved from Suderman Solutions by Jeff Suderman, 2015. Retrieved http://jeffsuderman.com/developing-high-performing-employees-the-702010-model HAVING THE PROPER TOOLS PROVIDES GREATER INSIGHTS
- 3. PROJECT INTRODUCTION PATH CHOSEN & WHY 7/5/2015 3 Which path? •For this project, an IT Manager’s toolkit was selected and implemented as a web- based design that will continue to be updated and used for years to come. Why? •This research provides a useful tool for IT professionals and managers alike as it prepares managers with useful information and helps professionals understand managerial approaches. HEATHER HENDERSON
- 4. 7/5/2015 HEATHER HENDERSON 4 Note. Visual representations of a qualitative approach to research. Reprinted from “Five Steps to Conducting Qualitative researh ” by Sarah Brown, UTH Mag, 2015. Retrieved file: http://uthmag.com/five-steps-conducting-effective-qualitative-research/ METHODOLOGY CU CUEU EU
- 5. METHODOLOGY 5-STEP QUALITATIVE APPROACH 7/5/2015 HEATHER HENDERSON 5 ① Research Question: What tools are needed to develop a useful IT Manager’s Toolkit specific to IT Security and how will they be arranged in a meaningful way as a long-term format? ② Research Sourcing: The most beneficial tools are accessed and assessed through online research, class interactions, and textbooks. ③ Data Collection: As data are collected through the selected resources, a qualitative evaluation must take place to determine how this information will have a useful and long- range impact.
- 6. METHODOLOGY (CONT.) 5-STEP QUALITATIVE APPROACH 7/5/2015 HEATHER HENDERSON 6 ④ Analyze & Generate Results: The tools collected are then assembled topically in a webpage. ⑤ Evaluate Results & Make Conclusion: Once the webpage begins to take shape, it is important to edit the content and explore navigation for usefulness.
- 7. 7/5/2015 HEATHER HENDERSON 7 Note. Visual, comic representation of and IT manager struggling to understand the language of his technology staff. Retrieved from Daily Dilbert by Scott Adams, 2011. Retrieved http://dailydilbert.tumblr.com/ CU CU FINDINGS Understanding the language and processes of IT is important!
- 8. FINDINGS TOOLKIT 7/5/2015 8 HEATHER HENDERSON H.N.HENDERSON’S IT MANAGER’S TOOLBOX DESIGN • Welcome & Explanation Home Page • Annotated bibliography of resources with links specific to IT management needs • General Management Tools • Security Management Tools Tools Project research has revealed a webpage will provide the most easily accessible and updatable format for the toolkit
- 9. FINDINGS TOOLKIT 7/5/2015 9 HEATHER HENDERSON H.N.HENDERSON’S IT MANAGER’S TOOLBOX DESIGN • Alphabetical and linked pages with terms specific to IT management in general and security Glossary • A media section with explanations of certain processes Videos • An area for citing sources for the entire toolkitReferences The tools selected are edited to those most useful throughout an IT professional’s career, as well as an IT manager specifically.
- 10. 7/5/2015 HEATHER HENDERSON 10 CU CU RECOMMENDATIONS To insure the quality management of IT, the IT Manager’s Toolkit must be established with resources that reflect current industry standards and established practices for IT management professionals. There are key points of emphasis to be included in the toolkit. • Customer focus • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Factual decision-making • Positive supplier relations (Chambers, 2015)
- 11. VALUE TOOLKIT & CAREER 7/5/2015 HEATHER HENDERSON 11 Success Criteria The information attained through research outlines terminology, industry standards, and processes that are utilized by IT managers to produce successfully in their field. Reference Resource The tools included within the toolkit are designed to be a touchstone of resources to aid in the understanding and implementation of IT management. Goal Establishment By referencing the toolkit and the content within, the toolkit itself provides an overall goal of advancing to a management role and updates are a method of staying on course for that goal.
- 12. 7/5/2015 12 HEATHER HENDERSON Terminology The IT industry requires an understanding of specific terminology and how it applies to processes, technologies, and skills. As terminology is learned in coursework, restating the definitions in the toolkit provides reinforcement of the information and establishes a resource for the future. Concepts To better understand processes/protocols and specific concepts, utilizing these in an annotated bibliography is a way of fleshing out what is learned through coursework and establishing a resource. Experience The process of developing the toolkit provides useful experience in learning terminology and concepts and synthesizing that information in an understandable and useful format. VALUE TOOLKIT & EDUCATION
- 13. REFERENCES 7/5/2015 HEATHER HENDERSON 13 Adams, S. (2011, May 20). Daily Dilbert. Retrieved June 21, 2015, from http://dailydilbert.tumblr.com/ Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps- conducting-effective-qualitative- research/ Halstead-Nussloch, R. (2015). IT6683: Management of Information Technology Class Hangout & Slides. Retrieved June 18, 2015 [Class Handout]. Henderson, H. (2015, June 4). Security Management Tools. Retrieved June 21, 2015, from https://hnhendersonitprofessionaltoolkit.wordpress.com/ welcome-to-h-n-hendersons-it-manager-toolkit/tools/security- management-tools/ IT Quality Management. (2015). Retrieved June 21, 2015, from http:// www.chambers.com.au/glossary/quality_management.php Suderman, J. (2015, February 10). Developing High Performing Employees: The 70:20:10 Model. Retrieved June 20, 2015, from http:// jeffsuderman.com/developing-high-performing-employees-the-702010- model
- 14. ACKNOWLEDGEMENTS 7/5/2015 HEATHER HENDERSON 14 I would like to thank Professor Halstead-Nussloch for provide direction and useful content through course materials and class meetings that have all aided in my research work. I would also like to thank the students engaged in the Management fo IT course who interact on the discussion board and in the class both online and in-class. Visit my toolkit at H. N. Henderson's IT Manager Toolkit
Editor's Notes
- #2: Welcome. I’m Heather Henderson and today I want to discuss my research project. This project is designed as the final research project for IT 6683: IT Management instructed by Professor Richard Halstead-Nussloch. It is an IT Manager’s toolkit which will be utilized referentially throughout my IT career, and ultimately in a role as an IT manager.
- #3: Suderman, J. (2015, February 10). Developing High Performing Employees: The 70:20:10 Model. Retrieved June 20, 2015, from http://jeffsuderman.com/developing-high-performing-employees-the-702010-model. This Dilbert cartoon highlights IT professionals trying to utilize their personal tools in understanding the mind and processes of their IT managers. My hope hop is that by utilizing specific tools, there will be clarity in my processes that inform the IT professionals with which I work.
- #5: Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/
- #6: Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/
- #7: Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/
- #8: Adams, S. (2011, May 20). Daily Dilbert. Retrieved June 21, 2015, from http://dailydilbert.tumblr.com/
- #11: IT Quality Management. (2015). Retrieved June 21, 2015, from http://www.chambers.com.au/glossary/quality_management.php
- #14: The references listed here are sources used to complete this outline within the slides. For a complete list of references used in this project, access the IT toolkit or the accompanying final research report.
- #15: The acknowledgements here are evolving as the research for this project continues.