House of Memories - National Museum Liverpool
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National Museums Liverpool operates seven museums and aims to engage people from all backgrounds through its collections. It established the House of Memories program to promote compassion in dementia care through interactive experiences at its museums. As part of this work, National Museums Liverpool created a digital memory application called My House of Memories to enable people with dementia and their families to access museum collections remotely and participate in activities together. User testing found the app was an engaging tool that supported independent use and social interaction for memory recollection.
House of Memories - National Museum Liverpool
- 3. Who we are • Founded in 1851 • Established as a national museum in 1986 • The only national museum in England outside London • Seven iconic venues • Museum service for Liverpool and Merseyside • The region’s largest cultural organisation • National responsibility • International remit
- 7. The House of Memories promotes the need and value for compassion, respect and dignity in care to achieve better health and wellbeing, and support for people living with dementia
- 8. The approach is the first of its kind in the UK enabling museums, health care and housing providers to work together to deliver an imaginative and accessible ‘whole community’ dementia awareness experience.
- 10. Dementia in the United Kingdom •Over 800,000 people in UK diagnosed with dementia •Financial cost of dementia to UK is over £23 billion •Only 40% of people with dementia receive an early diagnosis •In less than ten years the number of people with dementia in UK will reach 1 million
- 11. House of Memories •To date more than 5,000 participants in Liverpool, Bury, Salford, Sunderland, Newcastle, Birmingham, Leicester and Nottingham •Externally funded by Dept of Health and local health and social housing partners. •Content designed to enable greater understanding of the value of a person’s history and life experience •Activities include an interactive training day and new resources for settings
- 14. The Memory Tree
- 16. Key Outcomes for Participants •Confident to try new approaches with those their care for. •Demonstrable shift in their cognitive and emotional understanding of dementia and its implications for those effected. •Enhanced capacity to assess their own attitudes and performance to cultivate an appropriate care relationship. •Majority believed that their knowledge, skills and access to resources to carry out memory activities in settings had increased significantly
- 18. “The House of Memories is an exceptional project…. It is fantastic that the cultural sector is involved in work on dementia; it is a great collaboration. . . The work is critically important in supporting our drive to create more dementia-friendly communities.” Norman Lamb MP: Minister of State for Care and Support 2013
- 19. My House of Memories 2014 A digitised memory app for people with dementia, their families and carers.
- 20. The Value • To create a legacy for House of Memories • To support older people’s access to new technology • To tackle social isolation with aging communities
- 21. Who is it for? • People living with dementia • Carers and families • Isolated older people • Networks supporting older people
- 22. The Commissioning Process • Core aim to produce a dementia friendly product • Creation of an innovative and inclusive design brief • Appointment of external digital design agency
- 23. User Led Design • Co designed with people living with dementia and their carers • Collaboration with Innovate Dementia (Liverpool John Moores University) • Partnership with Mersey Care NHS Trust - Mossley Hill Memory Group
- 24. My House of Memories • Includes hundreds of inspirational ‘living history’ museum objects. • Multi-sensory experience: music, sound effects and videos • Easy to use design - touch screen controls • Activities to do together • A ‘read aloud’ option for people who prefer to listen • A toolkit for carers with additional memory activities
- 25. Digital Content • 112 Museum Objects • 328 Images • 27 Background Music Themes • 22 Background Sound Effects • 23 Movies (6 for social care training)
- 28. Personalisation
- 29. Intuitive design
- 31. Subtitles
- 32. Carers toolkit
- 33. How do we think it will be used? • With families including younger children • Day centres • Residential care settings • Sheltered accommodation • Hospitals and day wards
- 34. FILM My House of Memories 2014
- 35. User Analysis UK launch 22 May 2014 • 260 Downloads • 272 Users • 197 iOs • 72 Android • 918 Sessions: 252 UK, 15 USA, 1 Cyprus, 1 Japan (29% new, 71% returning users)
- 36. User Analysis What did they do on the app? • 321 Created a profile • 337 Activities • 272 Browsers • 159 Played videos • 113 Searched options • 34 Donation clicks
- 37. User Analysis Most popular screens: • 937 About the app • 717 Object browser • 301 Carers toolkit • 254 Memory tree • 207 Memory box • 178 Working with people’s memories Most popular objects…….
- 38. How will we circulate and market? • House of Commons launch (2014) • Regular older people museum celebration events • House of Memories membership programme
- 39. Future Developments •Integrate House of Memories into mainstream health strategy and policy making •Increase funding for House of Memories •Donate campaign for My House of Memories •Explore European museum partnership •AND new activities for people living with dementia and older people Meet me at the Museum, When I Was Little and Happy Older People