How cloud is helping transform dvla v0 4 event 20 11 14 - mongo db scnc (1)
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The document discusses the digital transformation efforts at the Driver and Vehicle Licensing Agency (DVLA). It notes that the DVLA currently employs over 5,000 staff, holds over 45 million driver records and 37 million vehicle records, and processes over 50 million transactions per year. The agency's strategy is to simplify processes for customers, increase capabilities, and become a digital center of excellence through initiatives like expanding online services and transitioning to a new operating model. It provides examples of digital services already launched and partnerships formed to support suppliers and develop local talent.
How cloud is helping transform dvla v0 4 event 20 11 14 - mongo db scnc (1)
- 1. The Digital Journey @ The DVLA October 2014
- 2. Driver and Vehicle Licensing Agency DVLA by numbers 5,055 4,580 45.8 million 37.8 million 175 million £6.1 billion 0.62% £72.3 million £465.8 million £106.9 million 27.4million 50 million 10 million Overall the DVLA employs full time equivalent staff this will be reduced to by the end of 2016 We currently hold driver records active vehicle records and we collect over in VED for the Government road tax evasion is at a low of Personalised Registrations running costs in 2013/14* efficiency savings Predicted year end progress towards a £100 million a year reduction in operating costs and efficiencies by end of 2014/15 against 2010/11 baseline transactions last year our Call Centre took calls over licensing transactions processed over driving licences issued in 2013/14 *fully funded by revenue generated
- 3. | Comparison with Private Sector John Lewis £1.2bn DVLA £3.1bn Tesco £3.2bn Annual Online Sales/Revenue Comparison with large private sector organisations
- 4. Driver and Vehicle Licensing Agency |Our strategy On 1 April 2014 we published our strategic plan to be “Simpler. Better. Safer.” We now have an ambition to transform our business: - making licensing simpler for the customer, - increasing our capabilities - becoming a digital centre of excellence for government.
- 5. Driver and Vehicle Licensing Agency |How we’ll get there Simpler delivery: Removing reliance on a prime contractor: Effectively managing our exit from the Partners Achieving Change Together (PACT) contract, plus the commercial and service transition necessary to move to a new operating model. Better services: Responding to customer needs: Accelerating and expanding our digital transformation, transferring customer-facing services on to a new digital platform. Ensuring our paper services are also fit for purpose. Safer business operation: Keeping the lights on: Keeping existing systems operating and supported until the end of transformation, thus safeguarding the collection of vehicle tax and other core functions. Better support of compliance and data-sharing.
- 6. | DVLA ICT Estate
- 7. | Capacity for Transformation 77% of ICT RESOURCE EXPENDED TO STAND STILL! KEEP CALM I’M HIGH MAINTENANCE
- 8. Driver and Vehicle Licensing Agency | The Holistic Approach
- 9. Driver and Vehicle Licensing Agency | The New Supplier Landscape Users Retained IT Capability Systems Integrators Users Retained IT Capability SIAM EUC HOSTING NETWORKS APPS DEV APPS MGMT Users Client IT Capability •Right supplier for the task •Drive performance and VfM through competition •Agility in responding to: -User Need -Changing commercial and technology landscape •Maximises opportunity for innovation
- 10. Driver and Vehicle Licensing Agency
- 11. Driver and Vehicle Licensing Agency | Delivering at pace - Our ‘View Driving Record’ exemplar has gone live - We are now offering online services to Northern Ireland motorists for the first time - We abolished the tax disc from October 1st. - Our other exemplar services will be live in early 2015 along with a new digital services platform
- 12. Driver and Vehicle Licensing Agency | MongoDB in ‘View Driving Record’ -Our Needs and Goals •Store 55+ Million Driver Records •Provide a means of quickly and efficiently returning Driving Record(s) online •Process tens of thousands of updates to driving records each day •Online access for 40 million drivers and the 500+ million enquiries per year •99.9% uptime •Utilize cloud based scalable infrastructure to fulfil ongoing requirements for additional online services
- 13. Driver and Vehicle Licensing Agency | MongoDB in ‘View Driving Record’ - How we achieved with MongoDB • De-normalization of source driving record into a single document that can be retrieved quickly • Replicate data across several MongoDB instances for high availability • Utilize virtualization to scale vertically in real-time • Utilize sharding in future for additional services ‘coming soon’
- 14. Driver and Vehicle Licensing Agency View from Outside
- 15. Driver and Vehicle Licensing Agency | Supporting a digital supply base We are linking with local start up companies through the Swansea TechHub. This partnership will allow us to: •mentor start-ups •provide a pathway to use local SME’s to support us moving forward. •Give suppliers an opportunity to demonstrate the value their products and services may add… We’re on track to hit a goal of 25% of central government expenditure on SMEs by 2015.
- 16. Driver and Vehicle Licensing Agency | Supporting a digital Swansea - Universities •We want to help create a vibrant market of technology talent in Swansea. •We are forming partnerships with local and national universities and aim to put DVLA technologies into universities so students can use them for their courses. •This will provide a conveyer belt of local talent for the agency
- 17. Driver and Vehicle Licensing Agency
- 18. Driver and Vehicle Licensing Agency Questions?