How Crowd Computing Will Kill BPO
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1) Business Process Outsourcing is becoming unsustainable due to rising offshore wages and a lack of untapped low-cost labor markets. Crowdsourcing is a potential alternative but is difficult for businesses to use. 2) Crowd Computing Systems has created a platform that combines automation, crowdsourcing, and subject matter experts ("The Hybrid Crowd") to complete business processes more quickly, at a lower cost and with higher quality than traditional Business Process Outsourcing. 3) The document provides an example of how the Crowd Computing Systems platform is used to complete data entry and verification tasks for a business listing product, demonstrating improved speed, quality and lower costs compared to traditional Business Process Outsourcing options
How Crowd Computing Will Kill BPO
- 1. HOW CROWD COMPUTING WILL KILL BUSINESS PROCESS OUTSOURCING 4 October 2013
- 2. enterprise Business Process Outsourcing is an unsustainable resource. Large business focused on knowledge work Offshore wages are rising, and the world is running out of untapped low-cost labor markets. Arbitrage is a dying model. Overseas cube farms that mark- up worker costs
- 3. WORK CAPACITY TIME Plus, BPO providers are too rigid to match the varying demand curves of a typical business. Actual Demand Predicted Workforce Demand Tradi5onal BPO Capacity FAILURE TO MEET DEMAND OPPORTUNITY COST
- 4. ? enterprise Crowdsourcing is a promising alternative, but it’s difficult for businesses to tap and manage. Online talent markets that aggregate workers
- 5. Also, crowdsourcing isn’t right for all of the work within an enterprise business process.
- 6. Automation and Experts complete the talent trifecta within enterprise business processes. VOLUME COMPEXITY JUDGMENT WORK REPETITIVE TASKS HIGH VALUE
- 7. enterprise Technology can now combine and manage these resources for businesses. SaaS MANAGEMENT PLATFORM “SH#T.”
- 8. CROWD COMPUTING Automation Crowd Experts = The Hybrid Crowd™ Crowd computing is freeing companies from their dependence on BPO and improving work.
- 9. Subject matter experts and automation complete the talent trifecta. How does it work within real enterprise business?
- 10. Company record and business listing products all follow a similar method of work.
- 11. CCS’s platform lets data vendors build these products process better, faster and cheaper. START VISIT WEBSITE, PULL DOCUMENT 1. SCRAPE DOCUMENT 2. STRUCTURE INFO INTO DATABASE 3. CROWD FLAGS CORPORATE EVENT 4. EXPERT REVIEW 5. FINISHED RECORD COMPLETE REMAINING INFO 6. AUTOMATION STAGE CROWD STAGE EMPLOYEE STAGE CCS’s Hybrid Crowd™ pla2orm
- 12. Problem: Maxed-out and unaffordable BPO workforce Solution: Move work from captive workforce to CCS’s platform Results: BPO CCS QUALITY 97% 85% $3.80 COST $0.22 SPEED 8 hours 43 MINS PER RECORDPER RECORDOF RESULTS CUSTOMER CASE: a top multinational information provider CCS’s customers achieve better product quality at a lower cost and a faster speed.
- 13. We’re doing for work what AWS did for infrastructure, and the benefits will be huge. TRANSFORMED HARDWARE TRANSFORMING WORK
- 14. “CCS has rethought the problem of how to leverage crowdsourcing to handle large volumes of human-‐intensive tasks, and it appears to have a viable solu5on.” “CCS has gone all out to bring machine learning and ar5ficial intelligence to the world of large-‐scale enterprise crowdsourcing.” Alan-‐Pelz-‐Sharpe July 24, 2013 A New Way to Outsource Bank Jobs: To the Cloud “The so`ware breaks up work processes, such as veang a new business customer for KYC purposes, into 5ny pieces or “microtasks” that can be easily handled in parallel by several people.” Penny Crosman September 4, 2013 Crowd compuSng taps arSficial intelligence to revoluSonize the power of our collecSve brains “CrowdCompu5ng Systems, a New York startup that is melding human workers with ar5ficial intelligence to create the next paradigm for global labor: crowd compu5ng." Ben Popper April 17, 2012 AI On the Rise: Crowd CompuSng “CrowdCompu5ng Systems has created a blue-‐ print for the next genera5on of global labor.” “Now, crowdsourcing teams up with AI to breathe into a new market called crowd compu5ng.” Cherr Aira April 24, 2012 . Analysts and the media agree.
- 15. GigaOm ranked CCS the #1 platform in the category in their Sector Roadmap report. Source: “Sector Roadmap: crowd labor plaforms 2012,” Joseph Turian, November 4, 2012
- 16. Contact us to learn more and set up a product preview info@crowdcompu5ngsystems.com (888) 688-‐1324