How do you want to practice
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The document summarizes the key topics from the Taungyi mid-year Dental Conference 2017, including professionalism in patient care, the importance of a team approach, ensuring product and service integrity, focusing on patient value and priorities over profits, managing perceptions, and tips for hygiene appointments and practice communication. The conference addressed best practices for building successful dental practices and relationships with patients.
How do you want to practice
- 1. Dr. Ted Naing 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 3. (1) Professionalism (2) Patient care (3) People management (4) Product integrity (5) Perceived value (6) Priorities (7) Perceptions 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 4. To me, this term typifies the special conventions, mannerisms, and forms of politeness that a business should practice and project to its customers. For contrast purposes, in a dental setting, Professionalism is reflected in the values that we respect and practice when we do what is right for the patient - our customers - every time. 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 5. "customer comes first" is the right attitude to follow, even in dentistry. Most of the time, patients said, "You tell us what the best thing to do would be." With that, I offered a primary treatment plan and also suggested alternative choices. Patient care also draws on chairside manners. I believe that an extra few minutes talking with patients goes a long way in generating trust. 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 6. Building a successful practice involves teamwork. A typical practice involves dentists, hygienists, dental assistants, office managers, and receptionists. Everyone must be motivated to perform to the best of his or her abilities and to play as effective team members. There are fun ways to recognize and celebrate a person`s role and contributions. Such gestures create a family atmosphere, promote open discussions, and provide creative ideas for attracting more patients. 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 7. As dentists, we sell a service to our patients. This service is delivered using tools, technology, processes, and people. It is this service that the patient experiences and remembers. If any of the four components are less than satisfactory, then it affects the entire service. 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 8. Value is the worth your patient associates with your service. It is an indication of overall satisfaction with the level of trust, quality of service, and fairness of cost to the patient. Value is experienced every moment as the service is being provided. It starts right from the moment a patient walks into the office and ends with a follow-up call from the dentist to make certain that everything is OK. 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 9. Too many times, however, I have seen dentists make profits their number-one priority. As much as dental practice is a business, it also is a trusted medical treatment and service. What complicates the delivery of the service is a patient`s low threshold for pain and working in an intimate and congested area, like the oral cavity. That`s why it is even more important to provide this service with a human touch, so the patient does not feel that he or she is part of an assembly line in factory-production work! 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 10. The survival and growth of a dental practice depends upon building successful relationships. I have developed a trusted one-on-one relationship with all my patients. With respect to staff, I believe that building relationships begins by fostering teamwork. To develop relationships within the community, you need to build on professionalism. Many patients still perceive going to the dental office as part of health care. They don`t see that it really is a business dependent on their presence. 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 11. Hygene Take time to review your current hygiene appointment time. The norm is 60 minutes. Give ultrasonic, hand instrumentation and polishing 30 minutes for preventive care. This leaves you with 30 minutes of value! Write down what screenings are currently offered in your practice or screenings/products you are preparing to integrate. 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 12. Communication 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 13. 1. Delegate - let others help you 2. Make lists - for today, tomorrow, etc. 3. Don't procrastinate - that makes you stressed 4. Clear the clutter - stay focused 5. Do errands online - avoid lines 6. Batch things - make a path as you do your errands 7. Avoid time wasters like the internet 8. Answer all emails at once, instead of throughout the day 9. Focus on one thing at a time 10.Avoid meetings - they are often time stealers 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017
- 14. 1.http://www.dentaleconomics.com/articles/print/volume-89/issue- 10/departments/viewpoint/seven-steps-to-building-a-successful- practice.html 2. http://www.dentistryiq.com/articles/2012/08/100-tips-from-100- practice-management-experts-in-100-words-or-less.html 3. 5/22/2017 TAUNGGYI mid-year DENTAL CONFERENCE 2017