How Optimal Alerting is Better for Cloud Environments
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The document discusses Acquia's transition to cloud-ready alerting with SignalFx to address challenges in monitoring complex cloud environments, characterized by high deployment frequencies and diverse data interpretation. Key benefits of this transition include improved visibility, reduced alert fatigue, and centralized monitoring for better operational efficiency across teams. Future enhancements for Acquia include incident auto-remediation and predictive alerting mechanisms.
How Optimal Alerting is Better for Cloud Environments
- 1. M M / D D / Y Y P R E P A R E D F O R : P L A C E L O G O H E R E HOW CLOUD-READY ALERTING IS OPTIMAL FOR TODAY’S ENVIRONMENTS Aaron “Checo” Pacheco, Product Manager, Platform Services at Acquia Patrick Lin, VP Product & Partnerships at SignalFx @ s i g n a l f x | w w w . s i g n a l f x . c o m
- 2. INTRODUCTIONS Aaron “Checo” Pacheco • Product Manager, Platform Services at Acquia Patrick Lin • VP Product & Partnerships at SignalFx
- 3. AGENDA • Challenges in Today’s Environments • How Acquia Evaluated SignalFx • Deep Dive into SignalFx’s New Cloud-Ready Alerting • What’s Next for Acquia • Q&A
- 4. AGENDA • Challenges in Today’s Environments • How Acquia Evaluated SignalFx • Deep Dive into SignalFx’s New Cloud-Ready Alerting • What’s Next for Acquia • Q&A
- 5. THE NEW DIGITAL ENTERPRISE A D O P T I O N O F C L O U D Move to microservices and cloud to support elastic and ephemeral demand H I G H E R E X P E C T A T I O N S Need for consistent, high-quality customer experience and business model innovation Driving a total refresh of the application and infrastructure stack F A S T E R I N N O V A T I O N People, process and tools all geared towards enabling faster innovation
- 6. M O R E S C A L E - O U T S E R V I C E S Ease of spinning up new capacity has democratized scale-out, microservices architectures M O R E F R E Q U E N T D E P L O Y M E N T S Short sprints with frequent code pushes and continuous integration 10 – 100X MORE DEPLOYMENTS PER YEAR CLOUD APPS ARE NECESSARILY COMPLEX To achieve scale and rapid pace of innovation H I G H E R C H U R N I N F R A S T R U C T U R E Life expectancy of any individual component can be as short as an hour or less
- 7. CRITERIA FOR MONITORING IN THE CLOUD ANALYTICS-BASED ALERTING SHARED VISIBILITY WITH SELF- SERVICE REAL-TIME AND AT SCALE
- 8. AGENDA • Challenges in Today’s Environments • How Acquia Evaluated SignalFx • Deep Dive into SignalFx’s New Cloud-Ready Alerting • What’s Next for Acquia • Q&A
- 9. OVERVIEW OF • Founded in 2007 by Dries Buytaert and Jay Batson • Provides leading cloud platform for building, delivering, and optimizing digital experiences • Thousands of customers across financial services, education, media, and government
- 10. KEY PRINCIPLES FOR ACQUIA • Continued commitment to Drupal and Open Source • Optimized for scalability and performance • Security and compliance a top priority • Continuously evolving to meet the mission-critical customer needs
- 11. WHAT IS ACQUIA HOSTING? Amazon AWS Secure Infrastructure Layer Cloud Services Layer Drupal Engine Layer Smart Routing Layer Interweb Monitoring Acquia Search Mollom Email Database Backup File Storage PHP Web Servers Caching Drupal Modules Page Caching Load Balancing
- 12. CLOUD DEPLOYMENT CHANGES REQUIREMENTS L A R G E - S C A L E E N V I R O N M E N T H I G H V O L U M E O F D A T A M A N Y U S E R S A C R O S S M A N Y T E A M S Increases requires for existing and new customer growth Need to interpret data with consistency, efficiency, and ease 15,000+ INSTANCES IN OUR FLEET Servers, services and applications all require monitoring for MILLIONS OF DATAPOINTS PER MINUTE 300 USERS ACROSS DOZENS OF TEAMS
- 13. KEY CHALLENGES WITH EXISTING MONITORING 1. Different teams with different tools with different views of a situation 2. Ongoing, resource-intensive effort 3. Inconsistent interpretation of data across teams 4. Alert fatigue cripples an entire organization
- 14. DIFFERENT TEAMS, DIFFERENT TOOLS, DIFFERENT VIEWS C H A L L E N G E • No single company service created disjointed view • Needed to look at multiple services to find data • Shallow visibility, inability to see outliers • At risk for blaming across different teams 1 Inconsistent, disjointed views of a situation
- 15. ONGOING EFFORT WITH LEGACY SYSTEMS C H A L L E N G E • Sending more data, building more dashboards, creating new alerts hard to do with inflexible, outdated legacy systems… • Treated as new features, required weeks to prioritize and months to roll out 2 Unable to meet time-to-value requirements
- 16. INCONSISTENT INTERPRETATION OF DATA C H A L L E N G E • Limited data as a starting point for understanding situation • Subject matter experts required to interpret data • Unable to capture context or share expert knowledge easily 3 Limited context to understand “what’s normal”
- 17. ALERT FATIGUE IMPACTS ENTIRE ORGANIZATION Noisy, reactive monitoring C H A L L E N G E • Hundreds to thousands of alerts a day • Forced to ignore many alerts and only focus on critical alerts • Too much alert noise to know where to start ? 4
- 18. WHY SIGNALFX IS THE BEST FIT FOR ACQUIA 1. Different teams with different tools with different views of a situation 2. Ongoing, resource-intensive effort 3. Inconsistent interpretation of data across teams 4. Alert fatigue cripples an entire organization 5. Large, fast-growing environment 1. Centralized, single source of truth across all teams 2. Self-service for all users 3. Expert knowledge captured and shared across organization 4. Accurate, actionable, cloud-ready alerts reduce MTTR 5. Ready for enterprise deployment at scale C H A L L E N G E S W H Y S I G N A L F X
- 19. AGENDA • Challenges in Today’s Environments • How Acquia Evaluated SignalFx • Deep Dive into SignalFx’s New Cloud-Ready Alerting • What’s Next for Acquia • Q&A
- 20. SIGNALFX’S ADVANTAGE FOR CLOUD ALERTING • Start with better raw data based on high resolution metrics for common data, web and cloud infrastructure and custom applications or services • Use metadata to apply context for easier correlation and troubleshooting • Apply analytics to create aggregate or composite metrics that show meaningful patterns and trends emerging across thousands of instances • Scalable, low-latency alert evaluation to detect and trigger within seconds
- 21. INTRODUCING CLOUD-READY ALERTING A L E R T P R E V I E W B U I L T - I N A L E R T C O N D I T I O N S A L E R T F U N C T I O N S V I A S I G N A L F X A P I Save time creating and tuning alerts with an preview testing historical data Easily deliver deeper operational intelligence with alert functions library Immediately capture anomalies of cloud applications with built in alert conditions Save time creating, deploying and tuning for cloud applications
- 22. M M / D D / Y Y P R E P A R E D F O R : P L A C E L O G O H E R E SIGNALFX DEMO
- 23. ALERT FUNCTIONS LIBRARY Deliver Deeper Operational Intelligence • Statistical models from prebuilt alert conditions available via API • Create operational intelligence specific to your application and environment • Provide access to models to operations analysts, data scientists etc.
- 24. AGENDA • Challenges in Today’s Environments • How Acquia Evaluated SignalFx • Deep Dive into SignalFx’s New Cloud-Ready Alerting • What’s Next for Acquia • Q&A
- 25. KEY BENEFITS WITH SIGNALFX (TO DATE) • Instant visibility across entire fleet • Single, shared, self-service monitoring for entire organization • Increased from dozens to 300+ engineers using SignalFx monitoring • Easy ability to make configuration changes directly from UI • More powerful, accurate alerting from built-in alert conditions and preview
- 26. WHAT’S NEXT FOR ACQUIA • Incident auto-remediation mechanisms • Automated diagnostics tools • Predictive alerting mechanisms • Exposure of data and alert conditions to end users
- 27. AGENDA • Challenges in Today’s Environments • How Acquia Evaluated SignalFx • Deep Dive into SignalFx’s New Cloud-Ready Alerting • What’s Next for Acquia • Q&A
- 28. GET STARTED TODAY • Read more about How Acquia Improved Its Monitoring Services with SignalFx - www.acquia.com/blog/how-acquia-improved-its-monitoring-services- signalfx/08/05/2017/3303381 • Read more about Cloud-Ready Alerts from SignalFx - signalfx.com/blog/cut-alert-fatigue-for-cloud-operations • Start a free trial with SignalFx - info.signalfx.com/trial.html
- 29. M M / D D / Y Y P R E P A R E D F O R : P L A C E L O G O H E R E Q&A
- 30. M M / D D / Y Y P R E P A R E D F O R : P L A C E L O G O H E R E HOW CLOUD-READY ALERTING IS OPTIMAL FOR TODAY’S ENVIRONMENTS Aaron “Checo” Pacheco, Product Manager, Platform Services at Acquia Patrick Lin, VP Product & Partnerships at SignalFx @ s i g n a l f x | w w w . s i g n a l f x . c o m