How to create best-in-class workplace experiences in 2017
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The presentation discusses strategies for navigating future workplace trends, emphasizing organizational resilience, user experience, and the design of service delivery systems. It outlines the evolution of office environments, challenges facing the workforce, and the need for adaptable organizational structures. The document stresses the importance of people-centric approaches to foster employee engagement and loyalty in creating effective workplaces.
How to create best-in-class workplace experiences in 2017
- 2. Today’s presentation will cover…Today’s presentation will cover… • Navigate in the trends that will affect the future of work • Develop robust and resilient workplace strategies that are geared towards an increasingly complex business environment • Design a service delivery system that creates value for your organisation and stakeholders
- 3. Creating best in class workplaces require…Creating best in class workplaces require… Going beyond solely looking at workplace activities Requires a balanced focus on end-users experiences and supporting organizations strategy Using service design and management supported by data and analysis to deliver experiences at the most value generating moments
- 5. The ISS Vision 2020 White Book SeriesThe ISS Vision 2020 White Book Series 2011 2013 2014 2015 2016
- 7. Navigate the trends that will affect the future of work… Navigate the trends that will affect the future of work…
- 8. The evolution of the officeThe evolution of the office 1900 1940s 1960s 1990s 2020s Taylorist office Bürolandschaft office Activity based office Experience based office Corporatist office
- 9. The workplace now covers…The workplace now covers… The office Co-‐working Public places Working from home
- 10. Bringing the pieces together to driveBringing the pieces together to drive People Facilities & Technology Strategy Workforce Work-place Work
- 11. 8 Challenges for the Future8 Challenges for the Future Work Workforce Work place Need for organizational resilience Technology breaks down internal & external barriers Leveraging community Automation leads to polarization Increasing diversity Focus on health and well- being User choice & personalization Sustainability
- 12. Two competing agendasTwo competing agendas Organizations rework their business models, employment practices and need for physical space. Attitudes toward the role of work. And for many it’s changed: how, where and how much they work. Organizations End-users
- 13. In the AVUCA WorldIn the AVUCA World There is no one size fits all…There is no one size fits all… Volatile Uncertain Complex Ambiguous
- 14. New Organisation TypesNew Organisation Types 1. CHAIN OF COMMAND 2. BUREAUCRACY 3. 20TH CENTURY HIERARCHY 4. PROJECTS 5. ENTREPRE- NEURIAL 6. PATHFINDERS 7. WIREARCHY HOLDING BACK THE FUTURE OF WORK CREATING THE FUTURE OF WORK Military, Police Government Most companies Movies, Sports, Freelance Google, Apple, Tesla Zappos, Menlo, Valve Wikipedia, Linux, AirBnB Examples: Creative, defined start/end Combines 20th C with Projects: Focus on innovation Piloting new 21st C ways to organize people/work Leveraging the power of community Traits:
- 15. Develop robust and resilient workplace strategies Develop robust and resilient workplace strategies
- 16. Organizational resilienceOrganizational resilience Resilience Resilience is the ability of systems and individuals to respond and positively adapt to changing circumstances before, during and after adversity Source: CIFS, 2016
- 17. To be resilient you need…To be resilient you need… • Anticipatory thinking • Ability to explore, perceive early warnings and imagine alternative futures in order to assess disruptions before they occur • Disruption preparedness • The ability to plan for and react to emerging risks and potential threats to organizational assets from all directions • Innovative capacity • The ability to be proactive in exploring opportunities through ideation and prototyping in core and non-core business areas Source: CIFS, 2016., Jeffrey Saunders, Resilient organizations Organizations Workplace management • Awareness of potential changes to organization’s requirements • Continous development of contingency plans should needs arise • Develop proactive risk management processes that assess internal and external resources to minimize potential disruptions • Ensure that the workplace minimizes factors that are shown to increase employee stress • Develop experience and cluster strategies: Use the workplace to create productive social and collaborative relationships and environments • Support organizational modularity • Collection, analysis and utilization of data to ensure workplace is aligned with organizations needs
- 18. Applying radar, sword and shield requiresApplying radar, sword and shield requires Organizational Modularity Work campaigns New technologies & devices New Collaboration Models Shift towards “outcome management”
- 27. The experience based workplace – designing a service delivery system The experience based workplace – designing a service delivery system
- 29. An assessment of…An assessment of… Clan Hierarchy Market Adhocracy Internally oriented Externally oriented How one works and the workplace culture
- 30. Creating a Service Delivery System…Creating a Service Delivery System…
- 40. Driving cultural transformation Purpose “My work has meaning” Belonging “I am part of strong team” Empowerment “I contribute and feel valued”
- 42. Through a 3-stage processThrough a 3-stage process Workstyles and user journeys Archetypes and service delivery preferences Balancing buyer strategy
- 43. Understanding how the end-user worksUnderstanding how the end-user works Source: Dell, 2015
- 45. The differentiator: People CentricityThe differentiator: People Centricity Through the interpersonal interface, whether facilitated by technology, buildings or direct human contact - this is where it is possible to create a real and genuine emotional connection with end- users and building sustainable, long-lasting loyalty between your company and your employees. This is key in creating a workplace of the future and win the war on talent.
- 46. Architected Service Experiences (Service Design) Architected Service Experiences (Service Design) • Analyse • Be co-creative • Preto-typing • Implement on the go’ Service Design can create the Workplace Experience by focusing on the end-user
- 47. You can learn more at…You can learn more at… www.betterworkplaces.issworld.com or www.servicefutures.com