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Create Great Mobile Cues:
Writing Microcontent that
Converts
Ahava Leibtag
MoDev East
Thursday, December 12, 2013
@ahavaL #modeveast

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What is content?

@ahavaL #modeveast

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@ahavaL
@ahavaL
@ahavaL
Content is a conversation.

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To whom are we talking?

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Who are we?
(As a brand.)

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Content (conversation) is core to
the digital experience.

@ahavaL #7 Rules

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CONTENT IS THE
CONVERSATION THAT FUELS
THE SALES PROCESS.
@ahavaL #7 Rules

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What are cues?
• Verbal directions
• Design directions
• Prompts

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Cues

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What are microinteractions?
• Interactivity directions
• Error messages
• Missing field messages

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Microinteractions

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How to Write Better Cues
&
Microinteractions

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Rule #1:
Establish a human voice

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Rule #2:
Establish voice and tone for your
brand

@ahavaL #modeveast

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Define Voice

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Voice
We are:
sophisticated innovative academic
friendly fun important smart innovative
funny hipster sarcastic sympathetic
empathetic awesome helpful convenient
@ahavaL #modeveast

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Voice
We are:
sophisticated innovative academic
friendly fun important smart innovative
funny hipster sarcastic sympathetic
empathetic awesome helpful convenient
@ahavaL #modeveast

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Voice
We are:
sophisticated innovative academic
friendly fun important smart innovative
funny hipster sarcastic sympathetic
empathetic awesome helpful convenient
@ahavaL #modeveast

39
Voice
We are:
sophisticated innovative academic
friendly fun important smart innovative
funny hipster sarcastic sympathetic
empathetic awesome helpful convenient
@ahavaL #modeveast

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@ahavaL #modeveast

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Define Tone
Yes: Sound like <example>
No!: Sounds like <example>

@ahavaL #modeveast

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Thank you!
Ahava Leibtag
Aha Media Group
ahava@ahamediagroup.com
@ahavaL
@ahavaL #modeveast

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How to Create Great Mobile Cues: Writing Microcontent that Converts