How to handle difficult clients.
- 1. HOW TO HANDLE ANGRY CUSTOMERS https://twitter.com/simonstraining1 https://www.instagram.com/simons_trainings.2020/ https://www.facebook.com/trainings.simons https://www.linkedin.com/in/simonstraining-solutions-3914b61a5/ Web site:www.simonstrainingsolutions.wix.com SIMONS TRAINING SOLUTIONS
- 2. 1. Keep your emotions in check
- 3. 2. Don’t allow yourself to get defensive
- 4. 3. Look beyond the anger
- 5. 4. Anticipate potential volatile situations
- 6. 5. Customer get annoyed when they are shuffled between departments.
- 7. 6. Defuse the anger-let him get it all out.
- 8. 7. Don’t make promises you cant keep.
- 10. 9. Analyze the problem.
- 11. 10.Ask the customer how he would like the problem resolved.
- 12. 11. Stress what you can do not what you can`t.
- 13. 12.Act on the problem.
- 14. 13. Identify any potential problems that may arise .
- 15. 14. Follow through-call customer to find out if the problem was solved. .
- 16. 15. Satisfy the customers major demand and ask for refferals. .
- 17. • https://twitter.com/simonstraining1 • https://www.instagram.com/simons_trainings.2020/ • https://www.facebook.com/trainings.simons • https://www.linkedin.com/in/simonstraining-solutions-3914b61a5/ • Web site:www.simonstrainingsolutions.wix.com