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Ali Tavanayan
ali@TEIWebSolutions.comTEI Web Solutions
13th May 2015
How to have a killer ecommerce web site?
Attention
Desire
Interest
Action
Satisfaction
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
Hosted platforms
Cloud
Hosting
ο‚› Share
ο‚› Dedicated
Open Source
Mobile Friendly vs. Mobile Responsive
 Ali Tavanayan, Director of TEI Web Solutions
 Senior Web Development Project Manager
 B.Sc Software Engineering
 M.Sc E-Commerce (UK)
 PMI, PMP, MCSE, A+
 Running Tavanayan Enterprises Inc. since 2002
 POS software & Integration specialist
 Speaker in
ο‚› Vancouver Tech Festival (Microsoft)
ο‚› Web Not War (Microsoft)
ο‚› Dev Cam (Microsoft)
ο‚› Marketing Mastery Summit
ο‚› Capilano University
ο‚› Vancouver Business Network
ο‚› Multi Multicultural society
ο‚› S.C.U.C.S.S
How to have a killer ecommerce web site?
Over 90 web development projects & 100s of web maintenance clients within last 8 years.
 Founder of :
ο‚› Vancouver Joomla User Group
ο‚› Vancouver Magento User Group
ο‚› Vancouver Moodle User Group
ο‚› Vancouver Symfony User Group
β€œI can now reveal the super secret project I
alluded to during our conversation, the Best
Buy Canada Multi-Channel Marketplace.”
Josh Johnston
Best Buy Canada
Website Manager
13 May 2015
Clarity
Clarity
Clarity
In-purpose
Design
Navigation
Yummy Tummy
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
Who are the target market
Lead generator page (landing pages)
What benefits they will receive
Success stories
Product features
Testimonials
1. Call to actions
80-20 rules
Primary target audience
Secondary target audience
Other audience
Gender, Age, Education, Wealth, Avg. Basket Size, Avg. Price
1. Call to actions
2. Bad / low quality photos
Lighting
Resolution (Quality)
Scaling
Directions
Materials & Details
Consistency
Size: image, and file  performance
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
ο‚› http://www.istockphoto.com/
ο‚› http://www.fotolia.com/
ο‚› https://www.dollarphotoclub.com/
1. Call to actions
2. Bad / low quality photos
3. Ease of use
How to have a killer ecommerce web site?
Minimum of 7 ways to find the information:
1. Navigation
2. Search
3. By Brand
4. By type / style
5. Best sellers
6. Special offers
7. New products
8. Breadcrumb
 Why we are here?
 Where we can go from here?
 Accessibility to other relevant pages
 β€˜Contact us’ links
 Search results
 Not to wide / deep (max 5~7 items)
 Global vs. Local navigation
 Wording
1. Call to actions
2. Bad / low quality photos
3. Ease of use
4. Analytics
Average visit per day: 60 (22K year)
Average request for free sample per week: 35
Average product price: $30
Number of products: 2 x 2 + 8 = 12
Average basket size: $55
Average margin: 45%
Customer value per year: $400
Conversion rate from samples: 30%
Current potential:
ο‚› 21,000 v/y x $400 x 0.01% = $84,000.00
ο‚› With 75 visits per day
ο‚› No e-commerce, No CRM, No marketing
What if we increase the traffic to 300 day?
ο‚› SEO, Social media, Animation, PPC, Blog, White
paper, Informational videos, etc.
ο‚› Potential is $336,000.00
ο‚§ 45% margin οƒ  $151,200.00
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
1. Call to actions
2. Bad / low quality photos
3. Ease of use
4. Analytics
5. Social proof
How to have a killer ecommerce web site?
Traffic is the asset
Google rank / SEO
Proof in number of visitors
Proof in number of members
Social followers
Ratings and reviews
Expert mentions
Testimonials
Likes
1. Call to actions
2. Bad / low quality photos
3. Ease of use
4. Analytics
5. Social proof
6. Marketing
Upsell related products
Recommended products
News letters
Promotions
Special offers
Packages
Gift cards
White pages
SEO
PPC
Facebook ad
Social media
A/B testing
1. Call to actions
2. Bad / low quality photos
3. Ease of use
4. Analytics
5. Social proof
6. Marketing
7. Updates
Site speed
Site updates
Too many slides
Target audience
New contents
Update products
Free Shipping & Returns
User experience (UX)
Product details
1. Call to actions
2. Bad / low quality photos
3. Ease of use
4. Analytics
5. Social proof
6. Marketing
7. Updates
8. Standards
Category listing
Product listing
Product details view
Terms and conditions
Search results
Credibility logos (BBB, PayPal, SSL,etc.)
Balance
ο‚› Register vs. unregister
ο‚› # slides
ο‚› Logo size
Registration forms length
Pools
Popups
Quick Checkout
full contact details οƒ  look trustful
Keep a blog which is informative
Live chat
Pricing strategy
Labour costs
Duplicate effort
Human mistakes
Delays on synchronization
How to have a killer ecommerce web site?
How to have a killer ecommerce web site?
Products
Orders
Customers
CRM
Accounting
APIs
Custom fields
Loyalty system
Gift Cards
Service providers
Vendors
Alliances
How to have a killer ecommerce web site?
Under pricing vs. Over pricing
Cost-base vs. value-base
Cost + value base
Set prince
ο‚› Monitor
ο‚› Feedback
ο‚› Competition
Raise vs. reduce pricing
How to have a killer ecommerce web site?
Rule #1 : Clarity
Rule #2 : Clarity
Rule #3 : Clarity
Be clear about the desired action of every and each of pages
Keep the design and content clear and simple.
Have a simple navigation system
How to have a killer ecommerce web site?
admin@TEIWebSolutions.com
Ali Tavanayan
www.TEIWebSolutions.com
604.506.6108 / 604.424.4024
Ali@TEIWebSolutions.com
@TEIWeb

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How to have a killer ecommerce web site?