SlideShare a Scribd company logo
How to Increase Website
Conversions by Applying the Laws
of Great Product Design
@lindsaybayuk from @purechat
How was lunch?
#ConversionChat
Define Your
Target
#ConversionChat
“The successful warrior is the average man, with
laser-like focus.” - Bruce Lee
#ConversionChat
Not Focused Marketing
Anyone
Anyone with a credit card
Anyone who expresses interest
Anyone who has ever purchased from you
#ConversionChat
Who are your best customers?
Repeat buyers?
Most profitable?
Influential in the community?
Easiest to serve?
#ConversionChat
#ConversionChat
#ConversionChat
#ConversionChat
#ConversionChat
Target Definition
Categories Good Better Best
Years in Business 2-3 4 5+
Industry Bookkeeping Tax Prep CPA
Geography Regional Metro Area City
Relationship No Connection One Introduction Already
Connected
#ConversionChat
Your product is one
among millions. With
so many products, why
should a customer
choose yours?
Positioning answers
this question.
Positioning
#ConversionChat
Develop Personas
What do they do for work?
Where are they from?
How old are they?
Where do they get their information?
What motivates them?
How much money do they make?
What is their attitude towards life?
#ConversionChat
©2001-2014 All Rights Reserved. MailChimp® is a registered trademark of The Rocket Science Group.
#ConversionChat
Saying “no” increases
connection and conversion.
#ConversionChat
Design
the Experience
#ConversionChat
Map
current reality
#ConversionChat
#ConversionChat
#ConversionChat
How to increase website conversions by applying the laws of great product design
Document the
entire experience,
test, and re-design
to fix the gaps.
#ConversionChat
Test
the Message
#ConversionChat
Benefits not features.
#ConversionChat
℅ Peter Sandeen
#ConversionChat
℅ Copy Hackers
#ConversionChat
℅ Copy Hackers
#ConversionChat
℅ Copy Hackers
#ConversionChat
#ConversionChat
#ConversionChat
Test
the message,
not the words.
#ConversionChat
Give instant answers
and capture more
leads with our live
chat Wordpress
plugin.
www.purechat.com
Thanks to Unsplash and Startup Stock Photos for the great photos!

More Related Content

PDF
Digital solution king (2)
PDF
Digital solution king
PPT
Executive pitch-deck
PPTX
Reasons your business needs seo | L7 Creative
PPTX
Local SEO
PPTX
Sales Hacker Series LA - kevin gaither - hacking outbound prospecting
PPSX
CN Marketing - Company presentation
PPTX
Digiting | Raise your business with digital marketing services
Digital solution king (2)
Digital solution king
Executive pitch-deck
Reasons your business needs seo | L7 Creative
Local SEO
Sales Hacker Series LA - kevin gaither - hacking outbound prospecting
CN Marketing - Company presentation
Digiting | Raise your business with digital marketing services

What's hot (19)

PDF
Pitch Deck 101
PDF
The recommendation tool for e-commerces by Ezako
PDF
Ezako presentation
PPTX
Traffic Lead Generation - Why Pay
PPTX
Digital marketing.
PDF
Importance of seo for your business
PPSX
AgentsBids Presentation for Agents across the Nation
PPTX
Cult of Personality - Opening Remarks & Welcome
PDF
Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?
PPTX
iapps Infotech
PDF
Inbound sales support
PDF
All industry investors email list
PDF
everbill - 500 Startups Demo Day
PPTX
Nubitek Creative Solutions Ltd
PDF
500’s Demo Day Batch 17 >> Visiblee
PPTX
Leveraging Artificial Intelligence to Make Smarter Decisions
PDF
Pitch deck
PPTX
Digi Ads Group
Pitch Deck 101
The recommendation tool for e-commerces by Ezako
Ezako presentation
Traffic Lead Generation - Why Pay
Digital marketing.
Importance of seo for your business
AgentsBids Presentation for Agents across the Nation
Cult of Personality - Opening Remarks & Welcome
Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?
iapps Infotech
Inbound sales support
All industry investors email list
everbill - 500 Startups Demo Day
Nubitek Creative Solutions Ltd
500’s Demo Day Batch 17 >> Visiblee
Leveraging Artificial Intelligence to Make Smarter Decisions
Pitch deck
Digi Ads Group
Ad

Viewers also liked (20)

PPT
Slide final
PPTX
1 aspectos generales (1)
PDF
Tierra Del Sol IMC Campaign
PDF
Enterprise greece newsletter#01
PDF
ΠΟΛ. 1007/17
PDF
React-Native share
PDF
ΠΟΛ.1154/16
PDF
ANGGOTA PAGUYUBAN PURNA WIDYA PRAJA
DOC
PDF
Illustrert vitenskap illvit.no kan hasj helbrede
PDF
Τήρηση και λειτουργία του Γενικού Μητρώου Φορέων Κοινωνικής και Αλληλέγγυας Ο...
PPT
Strategic management 2
PPTX
PDF
PearlEnverga2014InPress_MindPrintLang
PDF
HIVTestingImplementationGuide_Final
PPTX
SZA_SZIE_Kutatas
PDF
Bentleys Agribusiness brochure
DOCX
Tugas 1 Matematika 2
PPTX
How to study abroad with your pet
Slide final
1 aspectos generales (1)
Tierra Del Sol IMC Campaign
Enterprise greece newsletter#01
ΠΟΛ. 1007/17
React-Native share
ΠΟΛ.1154/16
ANGGOTA PAGUYUBAN PURNA WIDYA PRAJA
Illustrert vitenskap illvit.no kan hasj helbrede
Τήρηση και λειτουργία του Γενικού Μητρώου Φορέων Κοινωνικής και Αλληλέγγυας Ο...
Strategic management 2
PearlEnverga2014InPress_MindPrintLang
HIVTestingImplementationGuide_Final
SZA_SZIE_Kutatas
Bentleys Agribusiness brochure
Tugas 1 Matematika 2
How to study abroad with your pet
Ad

Similar to How to increase website conversions by applying the laws of great product design (20)

PDF
SharePoint Saturday Omaha 2017
PPT
Dave Ruberto - Online marketing presentation
PDF
The Four Steps to Digital Transformation - PRWD Founder & CEO Paul Rouke
PDF
Developing a digital marketing strategy to drive business growth - LexisClick
PDF
Developing a digital marketing strategy to drive business growth - LexisClick
PDF
Next-Level Conversion Strategies for 2015 Pro Panel
PDF
How to Improve Your Website and Gain More Customers
PPTX
Key Findings from 2015 B2B Buyers Survey
PPTX
B2 b data-seminar-slides-051315_final
PPTX
Digital marketing for B2B
PPTX
Connect + Engage + Measure + Convert in a B2B Environment
PDF
WordStream, BounceExchange, & Datanyze: Capture, Engage, Convert With Standou...
PPTX
Strengthening Business Through Digital Marketing And E-Commerce
PDF
Health Net 2007 #5 Summer Quarterly
PDF
Missed Opportunity: A Study of Leading Consulting Firm Websites
PDF
Your 2016 internet marketing plan for plumbing & hvac businesses
PDF
State of Inbound Marketing 2018
PPTX
PPC in a Multi-Channel Marketing Campaign by Sheila Dela Pena
PDF
TOP Marketing Group - December 2017 Digital Lunch & Learn
PPTX
Digital Marketing Roundtable July 2017
SharePoint Saturday Omaha 2017
Dave Ruberto - Online marketing presentation
The Four Steps to Digital Transformation - PRWD Founder & CEO Paul Rouke
Developing a digital marketing strategy to drive business growth - LexisClick
Developing a digital marketing strategy to drive business growth - LexisClick
Next-Level Conversion Strategies for 2015 Pro Panel
How to Improve Your Website and Gain More Customers
Key Findings from 2015 B2B Buyers Survey
B2 b data-seminar-slides-051315_final
Digital marketing for B2B
Connect + Engage + Measure + Convert in a B2B Environment
WordStream, BounceExchange, & Datanyze: Capture, Engage, Convert With Standou...
Strengthening Business Through Digital Marketing And E-Commerce
Health Net 2007 #5 Summer Quarterly
Missed Opportunity: A Study of Leading Consulting Firm Websites
Your 2016 internet marketing plan for plumbing & hvac businesses
State of Inbound Marketing 2018
PPC in a Multi-Channel Marketing Campaign by Sheila Dela Pena
TOP Marketing Group - December 2017 Digital Lunch & Learn
Digital Marketing Roundtable July 2017

Recently uploaded (20)

PDF
Nicepage 6.7.6 Crack + Activation Key Latest
PPTX
Introduction to Computing Profession.pptx
PPTX
Process of selling a partnership firm through various methods
PPTX
Structure of Organization in Professional Practices.pptx
PDF
Digital Strategy 100 The Complete Guide to Growth, AI, and Future-Proof Marke...
PPTX
The quotation presentation for diffferent businesses
PDF
Captivating LED Visuals, Built to Impress Brightlink.pdf
PPTX
Session 1 strategic management for beginners
PPTX
materi accounting for UMKN binus university online
PPTX
1. MCS Business Communication powerpoint.pptx
PPTX
7. FINANCE FOR NON-FINANCIAL MANAGERS.19.08.2025.pptx
DOC
BHCC毕业证学历认证,埃德蒙学院毕业证毕业证书样本
PPTX
smart india hackathon Ephream Yogamat.pptx
PPTX
SIE PPT sdhfvuyhfduyvb uydsb yu yurfhvyurhfvyu
DOC
NGU毕业证学历认证,阿肯色大学史密斯堡分校毕业证国外文凭
PPTX
Week 4-5 1stq Analyze the Market Need and Products
DOC
SOSU毕业证学历认证,北西雅图学院毕业证留学文凭认证
PDF
With Your AI Employee, Save Time, Grow Faster & Work Smarter!
PPTX
Transforming Finance with Ratiobox – Oracle NetSuite Bookkeeping & Accounting...
PPTX
Session 6 & 7.strategic management for MBA
Nicepage 6.7.6 Crack + Activation Key Latest
Introduction to Computing Profession.pptx
Process of selling a partnership firm through various methods
Structure of Organization in Professional Practices.pptx
Digital Strategy 100 The Complete Guide to Growth, AI, and Future-Proof Marke...
The quotation presentation for diffferent businesses
Captivating LED Visuals, Built to Impress Brightlink.pdf
Session 1 strategic management for beginners
materi accounting for UMKN binus university online
1. MCS Business Communication powerpoint.pptx
7. FINANCE FOR NON-FINANCIAL MANAGERS.19.08.2025.pptx
BHCC毕业证学历认证,埃德蒙学院毕业证毕业证书样本
smart india hackathon Ephream Yogamat.pptx
SIE PPT sdhfvuyhfduyvb uydsb yu yurfhvyurhfvyu
NGU毕业证学历认证,阿肯色大学史密斯堡分校毕业证国外文凭
Week 4-5 1stq Analyze the Market Need and Products
SOSU毕业证学历认证,北西雅图学院毕业证留学文凭认证
With Your AI Employee, Save Time, Grow Faster & Work Smarter!
Transforming Finance with Ratiobox – Oracle NetSuite Bookkeeping & Accounting...
Session 6 & 7.strategic management for MBA

How to increase website conversions by applying the laws of great product design

Editor's Notes

  • #26: Even though the words are different, they feel the same to your website visitor.
  • #28: Exaggerates the message in the headline and on the buttonThis isn’t just daring, they’re stealing words from their customers. This change resulted in a 14.3% lift. Interestingly though, this wasn’t the change that made the biggest difference. Their original CTA
  • #29: Just the difference in button copy? 130% more clicks to sign up!