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How to Write an RFP for Social Media
#SMRFP




@verizon                   @createdigital @kendallmorris
facebook.com/VerizonFIOS   facebook.com/createdigital
www.verizon.com            www.createdigital.com
How to Write an RFP for Social Media
W W W. C R E AT E D I G I TA L . C O M
•  Step 1: Define the Objective
•  Step 2: Define the Requirements
•  Step 3: Establish Timeline
•  Step 4: Defining the Relationship
•  Step 5: Sharing the Budget
•  Step 6: Evaluating your Options
•  Step 7: Success
W W W. C R E AT E D I G I TA L . C O M
•  Identify core business   •  What are your core business
   objectives                  objectives
•  Identify key marketing   •  What problem are you solving
   initiatives                 for
                            •  What have been the greatest
                               pain points to date



          Select the appropriate objectives
              social media can support
W W W. C R E AT E D I G I TA L . C O M
Details to share with agencies   Questions to ask the brand
• Internal Resources             • Business needs
• External Resources             • User needs
• Metrics                        • Personnel resources
• Governance                     • Original content assets
                                 • Internal stakeholders




              Agree to the same objectives
                     and resources
W W W. C R E AT E D I G I TA L . C O M
•  Lay out a clear timeline of due   •  Manage resources against the
   dates:                               RFP response
    ‣ 1st response due
                                     •  Focus on demonstrating process
    ‣ Finalists notified
    ‣ Sample project assigned
                                     •  Focus on presentation as it
                                        reflects capabilities
    ‣ Agency presentations
    ‣ Agency selection made,
      finalists notified


         Clear expectations allow both sides to
                 work to a unified goal
W W W. C R E AT E D I G I TA L . C O M
•  Outline your marketing      •  Understand organization
   goals                          structure
•  Prioritize your goals       •  Discuss process preferences
•  Share dependencies within   •  Assign accountability
   your organization           •  Establish work plan outside of
•  Define best practices for      contractual obligations
   working relationship


               Make sure you are speaking
                  the same language
W W W. C R E AT E D I G I TA L . C O M
•  Defined marketing budget,       •  Share budget range
   undefined budget for social     •  Establish a number that is
•  Winning ideas sometimes force      beneficial to both parties
   reallocation of budget          •  Plan ahead with phased
•  Tangible things are often          approach and percentages
   easier to buy                   •  Highlight internal groups that
                                      can share cost/benefit of social


                  Show scalable solutions
                   to win internal buy-in
W W W. C R E AT E D I G I TA L . C O M
•  Create a rubric to score RFP’s   •  Understand evaluation process
•  Select your evaluation team      •  Ensure KPI’s include long term
•  Require that finalists              success metrics
   demonstrate capabilities




       Share the key factors of evaluation to provide
           the clearest opportunities for success
W W W. C R E AT E D I G I TA L . C O M
#SMRFP




@verizon                   @createdigital @kendallmorris
facebook.com/VerizonFIOS   facebook.com/createdigital
www.verizon.com            www.createdigital.com
#SMRFP




Download the presentation worksheet here:

    http://j.mp/create_sxsw

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How to Write an RFP for Social Media

  • 2. #SMRFP @verizon @createdigital @kendallmorris facebook.com/VerizonFIOS facebook.com/createdigital www.verizon.com www.createdigital.com
  • 4. W W W. C R E AT E D I G I TA L . C O M
  • 5. •  Step 1: Define the Objective •  Step 2: Define the Requirements •  Step 3: Establish Timeline •  Step 4: Defining the Relationship •  Step 5: Sharing the Budget •  Step 6: Evaluating your Options •  Step 7: Success
  • 6. W W W. C R E AT E D I G I TA L . C O M
  • 7. •  Identify core business •  What are your core business objectives objectives •  Identify key marketing •  What problem are you solving initiatives for •  What have been the greatest pain points to date Select the appropriate objectives social media can support
  • 8. W W W. C R E AT E D I G I TA L . C O M
  • 9. Details to share with agencies Questions to ask the brand • Internal Resources • Business needs • External Resources • User needs • Metrics • Personnel resources • Governance • Original content assets • Internal stakeholders Agree to the same objectives and resources
  • 10. W W W. C R E AT E D I G I TA L . C O M
  • 11. •  Lay out a clear timeline of due •  Manage resources against the dates: RFP response ‣ 1st response due •  Focus on demonstrating process ‣ Finalists notified ‣ Sample project assigned •  Focus on presentation as it reflects capabilities ‣ Agency presentations ‣ Agency selection made, finalists notified Clear expectations allow both sides to work to a unified goal
  • 12. W W W. C R E AT E D I G I TA L . C O M
  • 13. •  Outline your marketing •  Understand organization goals structure •  Prioritize your goals •  Discuss process preferences •  Share dependencies within •  Assign accountability your organization •  Establish work plan outside of •  Define best practices for contractual obligations working relationship Make sure you are speaking the same language
  • 14. W W W. C R E AT E D I G I TA L . C O M
  • 15. •  Defined marketing budget, •  Share budget range undefined budget for social •  Establish a number that is •  Winning ideas sometimes force beneficial to both parties reallocation of budget •  Plan ahead with phased •  Tangible things are often approach and percentages easier to buy •  Highlight internal groups that can share cost/benefit of social Show scalable solutions to win internal buy-in
  • 16. W W W. C R E AT E D I G I TA L . C O M
  • 17. •  Create a rubric to score RFP’s •  Understand evaluation process •  Select your evaluation team •  Ensure KPI’s include long term •  Require that finalists success metrics demonstrate capabilities Share the key factors of evaluation to provide the clearest opportunities for success
  • 18. W W W. C R E AT E D I G I TA L . C O M
  • 19. #SMRFP @verizon @createdigital @kendallmorris facebook.com/VerizonFIOS facebook.com/createdigital www.verizon.com www.createdigital.com
  • 20. #SMRFP Download the presentation worksheet here: http://j.mp/create_sxsw