HR agent at Mediq: Lessons learned on Agent Builder & Maestro by Tacstone Technology
- 1. 15 July 2025 Lessons learned on Agent Builder & Maestro by Tacstone Technology HR agent at Mediq
- 2. 1. Intro 2. HR Case 3. Technical solution showcase! 4. Wrap up + request to you Agenda 2
- 3. • Developer at Tacstone Technology since 2019 • Head of AI • Semi-Professional kickboxer 3 https://www.linkedin.com/in/jackkleinschiphorst Jack Klein Schiphorst Senior Automation Developer at Tacstone Technology
- 4. High volume of emails with HR questions Multiple intents in one email Manual triage, manual lookup, manual tasks AS-IS HR Mailbox at Mediq 4
- 5. AS-IS HR Mailbox at Mediq 5 “We didn’t automate processes, we automated people”
- 6. Vision & Agent Design Approach 6
- 7. 7 GetEmployeeInformation GetMandatoryTrainings GetLeaveRequests RegisterForTraining SubmitLeaveRequest CreateEmployerDeclaration … Tools Leave and vacation policy Recruitment & Onboarding Policy Remote / Hybrid Work Policy Working Hours / Attendance Policy General HR Policy … Context LLM
- 8. Our Approach Our PoC Approach Validate 1 week Tools and sources Agent configuration ▪ Arrange access (API/UI) ▪ Build scripts ▪ Collect sources ▪ Add sources to Context Grounding ▪ Write prompt ▪ Configure tools & context ▪ Build agent ▪ Create demo ▪ Collect feedback ▪ Discuss pilotplan Build 1 week Prepare 1-2 weeks Discovery 1-2 weeks Determine questions, tools & sources ▪ Identify recurring email types ▪ Define required tools: get leave info, download payslip, etc. Demo & roll-out plan
- 9. Demo time!
- 10. Receive and preprocess 1. Agent receives real email input (multi-intent) 2. Starts with some rule-based processing
- 11. 11 Tools Tools are very small micro automations published to the orchestrator GetEmployeeInformation
- 12. 12 Context Agent uses Retrieval Augmented Generation (RAG) You can add Context by creating an Index Example: ”How many vacation days do I have in total per year?” Question about non existing knowledge? “What is the chamber of commerce number of Mediq Nederland B.V.?”
- 13. 13 Escalations “What happens when the agent cannot answer a question or an error occurs?”
- 14. 15 Evaluations “Small changes can impact previous runs”
- 15. 16 Wrap up Describe roles, not workflows Modular agent is smarter than hardcoded flows Powerful + safe with escalation and evaluations
- 16. 17 Question to you! Vote for this real Agentic Use case at the Agent Hack!