HR Process Projects & Systems Manager - Job Description
- 1. JOB TITLE : HR PROCESS, PROJECTS & SYSTEMS MANAGER FUNCTION : HR LOCATION : HOME BASED REPORTS TO : HR DIRECTOR JOB GRADE (IF APPLICABLE): 4 PURPOSE Analyses and defines HR Systems (SAP HCM & SuccessFactors) functions,business processes and user needs according to operational and business needs and looks for improvement and enhancement atevery opportunity. Planning,execution,monitoring,control and closure ofBusiness Projects within scope,quality,time and budgetrequirements. KEY ACCOUNTABILITIES & RESPONSIBILITIES Lead and manage all activities and development relating to the HR Business Process & Systems Team. Lead, review and approve proposed changes to SAP HCM & SuccessFactors. Lead analysis,feasibility review and develop requirements for new systems and enhancements to existing systems and ensures that the system design fits the needs of the users. Analyse operational problems involving SAP HCM & SuccessFactors and develop appropriate solutions. Manage configuration tasks for the SAP HCM & SuccessFactors to satisfyrequests from end users for fixes, changes,and enhancements. Interfaces with business to interpretand clarify functional configuration details and process change requirements involving SAP HCM & SuccessFactors. Acts as a liaison between departmental end users and ISC in the analysis, design, functional configuration, testing, and maintenance of SAP HCM & SuccessFactors to ensure optimal system performance. Present and lead discussions on SAP HCM & SuccessFactors functionality as it relates to current operational needs. Coordinate proposals for process change and liaise with other Process teams when processes go over several teams. Identify opportunities for improving business processes in partnership with end users and management through SAP HR and associated information systems. Track and documents changes in functional and business specifications and write detailed procedures that can be easily understood by end users. Develop and document operational and technical processes, functions, and procedures involving SAP HCM & SuccessFactors and develop appropriate solutions. Ensure that up to date training and education documentation is maintained and ongoing training programmes for the Business are in place and reviewed on a quarterly basis. Learn the characteristics of new systems and update skills to adapt to changing technology. Provides technical assistance in training, mentoring, and coaching professional and technical staff on matters related to SAP HCM & SuccessFactors. Lead development of Super User Network and supports training in the usage of SAP HCM & SuccessFactors system functionality. Maintains effective and cooperative working relationships with all key stakeholders - end users, project team and ISC. Lead development of improved ways of working. Meet established priorities and project schedules. Define and implement project documentation and quality standards. Establish, plan and monitor the project. Ensure that the projectis managed on a day to day basis and thatany changes to the project plan are correctly managed, agreed and documented. Plan, direct and control Hovis resources. Deliver the project to agreed time, cost and quality standards. Provide support and guidance to external consultants to ensure the integration of change in a fast moving Project environment is as seamless to on-going operations as possible. Facilitate the availability of additional internal expertise when issues, questions and technical concerns arise that are unplanned. Report progress of the project to the appropriate stakeholders. Facilitate overall change control process and approval. Create and maintain project Issue and Risk registers. Review, identify and facilitate the resolution of issues and risks throughout the project. JOB DESCRIPTION
- 2. KNOWLEDGE / QUALIFICATIONS SAP HCM & SuccessFactors Expert. Good working knowledge ofProjectManagement methodology: - LEAN / PRINCE2. Excellent written and verbal communication skills. Educated to Degree Level. EXPERIENCE Substantial cross functional experience in HR & ISC. FMGC Experience. Experience leading a large team and / or projectteam. Excellent stakeholder managementexperience. Proven track record of delivering on time and in full. Proven experience of escalating issues in a timelyand appropriate manner. Proven Project ManagementDelivery. COMPETENCIES, SKILLS AND BEHAVIOURS Technical Competence Expert System Knowledge. Cross Functional collaboration to identify, evaluate and deliver process improvementinitiatives. Providing end to end process re-engineering,problem solving and creative solution skills whilstutilising common methodologies i.e.LEAN/PROMPT. Supporting functional areas on transitions or disposals. Manage impactof changing legislative landscape and impacton business. Customer Service Maintaining key stakeholder relationships with ISC to manage expectations and service delivery. Collaborate with external stakeholders to deliver beneficial process improvements. Ensure all stakeholders are communicated with on a regular basis. Aligning objectives to stakeholders and ensuring expectations are managed. Manage impactof changing business landscape. People Leadership Lead by example by conducting business in a professional manner atall times. Feed into individual team members developmentplans. Coaching team members on process improvementmethodologies. Coaching and advising colleagues bysharing technical expertise. Establish a framework for customer improvements across HR and stakeholder groups. Competency Profile Thinking Smartly. Communicating with Impact. Being a Team Player. Making it Happen. Taking the Lead. Demonstrating Business Awareness. Partnering for Success. Getting it right. PREVIOUS JOB ROLES HR Manager. HR Projects Manager. HR Systems & Process ImprovementRole. FUTURE JOB ROLES Senior HR or ISC Role. Business Project/Programme Manager PERFORMANCE CRITERIA SAP HCM & SuccessFactors Changes delivered on time and in full againstProjectPlans. Delivery Measures (e.g.performance againstagreed business KPIs). Feedback from internal and external customers oflevel of service provided. All internal and external deadlines met. Successful implementation ofprocess /procedural changes. Feedback from team members as well as developmentofteam’s critical skills and capabilities. Projects delivered on time, in scope and within budget.