IA for Rich Interaction: Tools and Techniques from the Trenches

The document describes the different user types and system behaviors on DIRECTV.com based on a user's account status and actions. It defines various user types like anonymous, prospect, registered prospect, member, and authenticated member. It then maps out the system recognition, content presented, and account access for each user type based on factors like persistent cookies, account registration status, and authentication. The document also maps how users can transition between types based on their actions like logging in, clicking secure links, or periods of inactivity.